IBM Tivoli Composite Application Manager for J2EE V6.1 helps manage the availability and performance of application servers

IBM United States Software Announcement 206-270
October 24, 2006

 

 ENUS206-270.PDF (96KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Software Services
TOC link Planned availability dates TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Description TOC link Ordering information
TOC link Product positioning TOC link Terms and conditions
TOC link Availability of national languages TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

Key features of IBM Tivoli Composite Application Manager for J2EE V6.1:

  • Advanced visualization, aggregation, persistence, and correlation of performance metrics in Tivoli Enterprise™ Console
  • Performance management and problem determination for application servers outside of the WebSphere environment, such as BEA WebLogic, JBoss, Oracle, SAP NetWeaver, and Tomcat
  • Java 2 Platform Standard Edition (J2SE) support to help monitor stand-alone Java applications with custom Java services
  • Reporting and performance analysis to provide out-of-the box reporting to help analyze performance trends and application behavior

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Composite Application Manager for J2EE V6.1, an application performance management and problem diagnostic solution, is designed to provide subject matter experts, such as application support teams, with tooling to help monitor and trouble-shoot performance problems associated with distributed application server deployments.

IBM Tivoli Composite Application Manager for J2EE V6.1 delivers problem determination, reporting, and performance analysis functions that help detect, analyze, and repair Java™ 2 platform enterprise edition (J2EE) performance and availability issues in production and preproduction environments. It complements IBM Tivoli Composite Application Manager for WebSphere® by providing application performance management and problem determination for several additional application servers outside of the WebSphere environment, such as BEA WebLogic, JBoss, Oracle, SAP NetWeaver, and Tomcat.
 
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Key prerequisites

Refer to the Software requirements section.
 
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Planned availability dates
  • November 22, 2006: Electronic software delivery
  • December 15, 2006: Media and documentation

 
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Description

IBM Tivoli Composite Application Manager for J2EE V6.1 is designed for application support, test, and development teams. It can provide deep insight into the health of production and preproduction environments by isolating key performance metrics that help pinpoint the source of bottlenecks and other defects in application code, server resource, and external systems and services.

Server-side J2EE applications can be complex and often interact with tightly coupled data resources over various interfaces and application integration middleware. In order to fix hard-to-diagnose problems, it can be important to understand how the various components behave while functioning as a whole. IBM Tivoli Composite Application Manager for J2EE V6.1 can keep composite applications healthy by efficiently helping to capture and report both J2EE resource metrics and discrete, instance-level events down to the method level. This can help rapidly identify and fix a wide range of performance problems.

Key features

Advanced visualization, aggregation, persistence, and correlation of performance metrics in Tivoli Enterprise Console®

A single user interface can display comprehensive performance metrics and trends from WebSphere and other monitored systems in the Tivoli Enterprise Portal, such as messaging middleware, networks, and databases. Numerous workspaces are included, and summarization and pruning are supported for Tivoli Data Warehouse integration.

Application performance management and problem determination for multiple application servers

J2SE: Support for Java 2 Platform Standard Edition helps monitor stand-alone Java applications for custom-written Java services, including MBEAN, server request, and resource support.

Tomcat: Java 2 platform support for Tomcat helps monitor resources. Integration with the Tivoli Enterprise Monitoring Agent (TEMA), by the use of MBEANS, helps expand application performance management capabilities by providing data on the operating system, Java Virtual Machine (JVM), and Java Specification Request 77 (JSR77). Key events can be captured by a probe engine to help with problem determination, including:

  • Heap allocation events
  • Lock monitoring events
  • Method entry and exit events
  • Garbage collection events

JBoss: Java 2 platform support for JBoss helps monitor resources. Integration with TEMA, by the use of MBEANS, helps expand application performance capabilities by providing data on the operating system, JVM, and Java Management Extensions (JMX). Some of the transactional data provided includes Java Message Service (JMS), Java Database Connectivity (JDBC), Enterprise Java Beans (EJB), Servlet, Java Naming and Directory Interface (JNDI), Java Transaction API (JTA), and Java Connector Architecture (JCA).

SAP NetWeaver: Java 2 platform support for SAP NetWeaver helps monitor resources. Some of the data supported includes:

  • Nested request data, which includes Servlet, EJB, JCA, JDBC, JNDI, JMS, and custom requests
  • Heap allocation requests
  • Lock monitor events
  • Method entry and exit events
  • Garbage collection events

Oracle Application Server: Java 2 platform support for Oracle Application Server helps monitor resources.

BEA WebLogic: Java 2 platform support for BEA WebLogic helps monitor resources. Integration with TEMA, by the use of MBEANS, expands application performance management capabilities by providing data on the operating system, JVM, and JSR77.

Reporting and performance analysis: The reporting and performance analysis feature provides out-of-the-box reporting to help analyze historical performance trends and resource consumption patterns, and to decompose application behavior to help detect causes of problems.

Tivoli Enterprise Portal access with IBM Tivoli Composite Application Manager for J2EE V6.1

IBM Tivoli Composite Application Manager for J2EE V6.1 bundles IBM Tivoli Monitoring V6.1 infrastructure components that can enable IBM Tivoli Composite Application Manager for J2EE V6.1 to supply the Tivoli Enterprise Portal with key business performance metrics for enhanced visualization and correlation within new workspaces and with other IBM Tivoli Monitoring V6.1 monitored systems. These systems include, but are not limited to, WebSphere MQ, operating systems, databases, and application environments such as Customer Relationship Management (CRM) and enterprise resource planning (ERP). Specifically, the IBM Tivoli Monitoring V6.1 solution package includes:

  • IBM Tivoli Monitoring V6.1 foundation release
  • Tivoli Enterprise Portal
  • Tivoli Enterprise Monitoring Agent (TEMA)
  • IBM Tivoli Monitoring V6.1 management server

Note: Licensees of IBM Tivoli Composite Application Manager for J2EE V6.1 will receive a limited use, no-charge license of IBM Tivoli Monitoring V6.1 bundled with IBM Tivoli Composite Application Manager for J2EE V6.1. This limited use license is available at no charge, subject to use restrictions. You are not authorized to access or use in any manner certain components that are contained in these solution packages, including the monitoring agents (such as the operating system agents for Microsoft™ Windows™, UNIX®, UNIX Log, and i5/OS™) and the IBM Tivoli Universal Agent, unless you have paid for a license for IBM Tivoli Monitoring V6.1 and, if applicable, IBM Tivoli Monitoring Universal Agent. Refer to the License Information document for terms applicable to these programs.

Migration information

If you have the current offerings listed in the table below, you are entitled to IBM Tivoli Composite Application Manager for J2EE V6.1. You can migrate your use entitlement based on the current Software Maintenance pricing of the replacement offering. You must be current on maintenance to be eligible for migrations. If you are not current on maintenance, you will have to pay a get-current or maintenance reinstatement fee.

The migration is for the same capacity as currently licensed when converted to the pricing metric announced for the replacement offering. You will be migrated to ensure that you are entitled to use the software on the same systems that you are currently managing.

Existing     Existing         Replacement  Replacement
entitlement  entitlement      entitlement  entitlement
license PID  program          license PID  program
             description                   description
 
5724-K79     IBM WebSphere    5724-N95     IBM Tivoli
              Studio                        Composite
              Application                   Application
              Monitor V3.2                  Manager for
              for                           J2EE V6.1
              Multiplatforms
5724-L62     IBM Tivoli       5724-N95     IBM Tivoli
              Composite                     Composite
              Application                   Application
              Manager for                   Manager for
              WebSphere V6.0                J2EE V6.1
              (refer to
              Note 1)

Note 1: Migration is only available to licensees of IBM Tivoli Composite Application Manager for WebSphere V6.0 who are using the IBM WebSphere Studio Application Monitor V3.2 data collector for WebLogic support.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the following IBM Web site


 
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Product positioning

IBM Tivoli Composite Application Manager for J2EE V6.1 fits within the IBM Tivoli Composite Application Manager portfolio as a deep dive, analytics-focused solution designed for analysis of application servers and with the capability to trace the flows of application logic outside of the J2EE containers. IBM Tivoli Composite Application Manager for J2EE V6.1 highly complements IBM Tivoli Composite Application Manager for WebSphere as it can provide J2EE application performance management to several application servers outside of WebSphere, such as BEA WebLogic, JBoss, Oracle, SAP NetWeaver, and Tomcat. While IBM Tivoli Composite Application Manager for WebSphere is a vertically oriented solution that focuses primarily on WebSphere, IBM Tivoli Composite Application Manager for J2EE V6.1 focuses on application servers outside of the WebSphere environment. Comprehensive coverage for transaction decomposition, response time tracking, Web services management, WebSphere MQ automation and monitoring, and service level assurance is available through an overall solution that could include the following, all within a common top-level user interface:

  • IBM Tivoli Composite Application Manager for WebSphere
  • IBM Tivoli Composite Application Manager for SOA
  • IBM Tivoli Composite Application Manager for Response Time Tracking
  • IBM Tivoli OMEGAMON® for messaging products

Relative to other products in its category, IBM Tivoli Composite Application Manager for J2EE V6.1 can quickly help isolate and identify common problems without requiring you to instrument your applications in order to monitor them; and it delivers best-in-class deep diagnostics that can help shorten the amount of time and effort required to fix complex application problems. While competitive products aim to achieve similar objectives, they do not achieve the power of IBM Tivoli Composite Application Manager for J2EE V6.1 and often are limited in the scope of analysis that they provide because they typically only have visibility into performance within the JVM itself.
 
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Availability of national languages

IBM Tivoli Composite Application Manager for J2EE V6.1 is enabled for worldwide availability on the dates shown below.

Product description        Language        GA date
 
ITCAM for J2EE V6.1.0      Multilingual    December 15, 2006
                           (French,
                           Korean,
                           Chinese --
                           Simplified,
                           Spanish,
                           Portuguese-
                           Brazilian,
                           German,
                           Japanese,
                           Chinese --
                           Traditional,
                           English,
                           Italian)

Trademarks

 
Tivoli Enterprise and i5/OS are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, WebSphere, Tivoli Enterprise Console, and OMEGAMON are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following softcopy publications are available in English on the planned availability date. Translated copies in Japanese, Korean, Simplified Chinese, Traditional Chinese, French, German, Italian, Spanish, and Brazilian Portuguese will be available on February 9, 2007. The softcopy publications can be downloaded from the following Web site

Publication                       Order
title                             number
 
IBM Tivoli Composite Application  GC32-1931
 Manager Managing Server
 Installation and Customization
 Guide
IBM Tivoli Composite Application  GC32-1934
 Manager User's Guide
IBM Tivoli Composite Application  GC32-1945
 Manager for J2EE Data Collector
 Installation and Configuration
 Guide
IBM Tivoli Composite Application  GC32-1944
 Manager for J2EE Problem
 Determination Guide
IBM Tivoli Composite Application  GC32-1952
 Manager for J2EE Quick Start
 Guide
Installing and Configuring the    GC32-1946
 Tivoli Enterprise(TM) Monitoring
 Agent for J2EE
Installing and Configuring the    GC32-1948
 Tivoli Enterprise Monitoring
 Agent for Web Servers
Tivoli Enterprise Monitoring      GC32-1947
 Agent for J2EE Problem
 Determination Guide
Tivoli Enterprise Monitoring      GC32-1949
 Agent for Web Servers Problem
 Determination Guide

Also, you can order through the Publications Center or contact your IBM representative.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Technical information

Specified operating environment

Hardware requirements

  • Disk space: Minimum 300 MB, recommended 500 MB
  • Common files: 250 MB
  • JVM: Minimum 40 MB (HP-UX needs 200 MB)
  • Application server: 1 MB to 10 MB

Central Processing Unit (CPU) and memory

Application
server
name            CPU                      Memory
 
BEA WebLogic    Minimum 1 GHz,           Minimum 512 MB,
                 recommended 1 GHz for    recommended 1,024 MB
                 RISC architectures
                 and 2 GHz for Intel(R)
                 architectures
JBoss           Minimum 500 MHz,         Minimum 128 MB,
                 recommended 1 GHz        recommended 512 MB
J2SE            Minimum 1 GHz,           Minimum 256 MB,
                 recommended 1 GHz for    recommended 1 GB
                 RISC architectures
                 and 2 GHz for Intel
                 architectures
Oracle          300 MHz, or higher,      10g application
                 processor recommended    server: 512 MB,
                                          recommended 1 GB, or
                                          higher; 9i
                                          application server:
                                          256 MB, recommended
                                          512 MB, or higher
SAP NetWeaver   Minimum 1 GHz,           Minimum 1.5 GB,
                 recommended 1 GHz for    recommended 3 GB
                 RISC architectures
                 and 2 GHz for Intel
                 architectures
Tomcat          Minimum 500 MHz,         Minimum 64 MB,
                 recommended 1 GHz        recommended 256 MB
                 for RISC
                 architectures
                 and 1 GHz for Intel
                 architectures

Software requirements

Operating systems for the application servers

App.
server   Operat.  Operat.  Operat.  Operat.  Operat.   Operat.
name     system   system   system   system   system    system
 
         AIX(R)   Solaris  HP       Windows  Linux     Linux
          (refer                    (TM)      (TM) on   on
          to                                  System    System
          Note 1)                             x         p
 
Apache   V5.2,    9 SPARC  11iV1    Windows  Red Hat   Not
 2.2      V5.3     (32 bit  (11.11)  2003     Enterpr   applica
                   and 64   (64      Server   ise       ble
                   bit      bit)     Enterpri Linux     (NA)
                   with              se       (RHEL)
                   patch             Edition  4.0 (32
                   cluster           (EE)     bit and
                   later             with     64 bit)
                   than              Service  (kernel
                   June              Pack     2.6),
                   2004,             (SP) 1   SUSE
                   10                (32 bit  Linux
                   SPARC             and 64   Enterpri e
                   (64               bit)     Server
                   bit)              and      (SLES)
                                     latest   9 (32
                                     security bit and
                                     patches  64 bit)
                                              (kernel
                                              2.6)
 
JBoss    V5.2,    9 SPARC  11iV1    Windows  RHEL      NA
 3.2.8    V5.3     (32 bit  (11.11)  2003     4.0 (32
 and               and 64   (64      Server   bit and
 4.0.3             bit)     bit)     EE with  64 bit)
 with              with              SP1 (32  (kernel
 SP1               patch             bit and  2.6),
                   cluster           64 bit)  SLES 9
                   later             and      (32 bit
                   than              latest   and 64
                   June              security bit)
                   2004,             patches  (kernel
                   10                         2.6)
                   SPARC
                   (64
                   bit)
 
J2SE     V5.2,    9 SPARC  11iV1    Windows  RHEL      RHEL
          V5.3     (32 bit  (11.11), 2000     3.0       3.0,
                   and 64   11iV2    Professi with      RHEL
                   bit)     (11.23)  onal/Ser update    4.0
                   with     (64      ver/Adva 6 (32     (64
                   patch    bit)     nced     bit)      bit)
                   cluster           Server   (kernel   (kernel
                   later             with     2.4.x)    2.6),
                   than              SP4 (32  or RHEL   SLES 9
                   June              bit)     4.0 (32   (64
                   2004,             and      bit and   bit)
                   10                latest   64 bit)   (kernel
                   SPARC             security (kernel   2.6),
                   (64               patches, 2.6),     SLES
                   bit)              Windows  SLES 9    10
                                     2003     (32 bit
                                     Server   and 64
                                     EE with  bit)
                                     SP1 (32  (kernel
                                     bit and  2.6) or
                                     64 bit)  SLES
                                     and      10, Red
                                     latest   Flag
                                     security Advanced
                                     patches  Server
                                              4.0 or
                                              4.1
 
IIS Web  NA       NA       NA       Windows  NA        NA
 Server                              2003
 5.1 and                             Server
 6.0                                 EE with
                                     SP4 (32
                                     bit and
                                     64 bit)
                                     and
                                     latest
                                     security
                                     patches,
                                     Windows
                                     XP
                                     Professional
                                     with
                                     SP1 (32
                                     bit and
                                     64 bit)
                                     and
                                     latest
                                     security
                                     patches
 
Oracle   V5.2,    9 SPARC  11iV1    Windows  RHEL      NA
 10g      V5.3     (32 bit  (11.11)  2003     3.0
 (10.1.2)          and 64   (64      Server   with
                   bit)     bit)     EE with  update
                   with              SP4 (32  6 (32
                   patch             bit and  bit)
                   cluster           64 bit)  (kernel
                   later             and      2.4.x),
                   than              latest   RHEL
                   June              security 4.0 (32
                   2004,             patches, bit and
                   10                Windows  64 bit)
                   SPARC             XP       (kernel
                   (64               Professi 2.6),
                   bit)              with     SLES 9
                                     SP1, or  (32 bit
                                     later    and 64
                                     (32 bit  bit)
                                     and 64   (kernel
                                     bit)     2.6)
                                     and
                                     latest
                                     security
                                     patches
 
Oracle   AIX      8 SPARC  11iV1    Windows  RHEL      NA
 9i       V5.1     (32 bit  (11.11)  2003     2.1 (32
 (9.0.3)           and 64   (64      Server   bit)
                   bit)     bit)     EE with  (kernel
                   with              SP4 (32  2.2.x)
                   patch             bit and
                   cluster           64 bit)
                   later             and
                   than              latest
                   June              security
                   2004              patches,
                                     Windows
                                     XP
                                     Professional
                                     with
                                     SP1, or
                                     later
                                     (32 bit
                                     and 64
                                     bit)
                                     and
                                     latest
                                     security
                                     patches
 
SAP      V5.2,    9 SPARC  11iV1    Windows  RHEL      RHEL 4
 NetWeave V5.3     (32 bit  (11.11)  2003     3.0       (64
 r 2004            and 64   (64      Server   with      bit)
 SR1               bit)     bit)     EE with  update    (kernel
                   with              SP1 (32  6 (32     2.6),
                   patch             bit and  bit)      SLES 9
                   cluster           64 bit)  (kernel   (64
                   later             and      2.4.x),   bit)
                   than              latest   RHEL      (kernel
                   June              security 4.0 (32   2.6)
                   2004,             patches  bit and
                   10                         64 bit)
                   SPARC                      (kernel
                   (64                        2.6),
                   bit)                       SLES 9
                                              (32 bit
                                              and 64
                                              bit)
                                              (kernel
                                              2.6)
 
Sun      V5.2     9 SPARC  11iV1    Windows  RHEL      NA
 Java(TM)          (32 bit  (11.11)  2003     3.0
 System            and 64   (64      Srver    with
 Web               bit)     bit)     EE with  update
 Server            with              SP 1     6 (32
 6.1               patch             (32 bit  bit)
                   cluster           and 64   (kernel
                   later             bit)     2.4.x)
                   than              and
                   June              latest
                   2004              security
                                     patches,
                                     Windows
                                     XP
                                     Professional
                                     with SP
                                     1, or
                                     later
                                     (32 bit
                                     and 64
                                     bit)
                                     and
                                     latest
                                     security
                                     patches
 
Tomcat   V5.2,    9 SPARC  11iV1    Windows  RHEL      NA
 5.0.28,  V5.3     (32 bit  (11.11)  2003     4.0 (32
 5.5.12            and 64   (64      Server   bit and
                   bit)     bit)     EE with  64 bit)
                   with              SP 1     (kernel
                   patch             (32 bit  2.6),
                   cluster           and 64   SLES 9
                   later             bit)     (32 bit
                   than              and      and 64
                   June              latest   bit)
                   2004,             security (kernel
                   10                patches  2.6)
                   SPARC
                   (64
                   bit)
 
WebSphere NA      NA       NA       Windows  RHEL      NA
 Commun                              2003     3.0
 ity                                 Server   with
 Edition                             EE with  update
 V1.0                                SP1 (32  6 (32
                                     bit and  bit)
                                     64 bit)  (kernel
                                     and      2.4.x),
                                     latest   RHEL
                                     security 4.0.1
                                     patches, (32 bit
                                     Windows  and 64
                                     XP       bit)
                                     Professi (kernel
                                     with SP  2.6),
                                     1, or    SLES 9
                                     later    (32 bit
                                     (32 bit  and 64
                                     and 64   bit)
                                     bit)     (kernel
                                     and      2.6),
                                     latest   RFDC 5
                                     security
                                     patches
 
BEA      V5.2,    9 SPARC  11iV1    Windows  RHEL      NA
 WebLogic V5.3     (32 bit  (11.11), 2000     3.0
 8.1               and 64   11iV2    Professi with
 with              bit)     (11.23)  onal/Ser update
 SP5               with     (64      ver/Adva 6 (32
                   patch    bit)     nced     bit)
                   cluster           Server   (kernel
                   later             with SP  2.4.x),
                   than              4 (32    RHEL
                   June              bit)     4.0 (32
                   2004,             and      bit and
                   10                latest   64 bit)
                   SPARC             security (kernel
                   (64               patches, 2.6),
                   bit)              Windows  SLES 9
                                     2003     (32 bit
                                     Server   and 64
                                     EE with  bit)
                                     SP 1     (kernel
                                     (32 bit  2.6)
                                     and 64
                                     bit)
                                     and
                                     latest
                                     security
                                     patches,
                                     Windows
                                     XP
                                     Professional
                                     with
                                     SP1, or
                                     later
                                     (32 bit
                                     and 64
                                     bit)
                                     and
                                     latest
                                     security
                                     patches
 
BEA      NA       9 SPARC  11iV1    Windows  RHEL      NA
 WebLogic          (32 bit  (11.11), 2000     3.0
 Server            and 64   11iV2    Professi with
 9.1               bit)     (11.23)  onal/Ser update
                   with     (64      ver/Adva 6 (32
                   patch    bit)     nced     bit)
                   cluster           Server   (kernel
                   later             with     2.4.x),
                   than              SP4 (32  RHEL
                   June              bit)     4.0 (32
                   2004,             and      bit and
                   10                latest   64 bit)
                   SPARC             security (kernel
                   (64               patches, 2.6),
                   bit)              Windows  SLES 9
                                     2003     (32 bit
                                     Server   and 64
                                     EE with  bit)
                                     SP1 (32  (kernel
                                     bit and  2.6)
                                     64 bit)
                                     and
                                     latest
                                     security
                                     patches,
                                     Windows
                                     XP
                                     Professional
                                     with
                                     SP1, or
                                     later
                                     (32 bit
                                     and 64
                                     bit)
                                     and
                                     latest
                                     security
                                     patches

Note 1: For Java Development Kit (JDK) 1.5 specifically, AIX V5.2 maintenance level 7 or AIX V5.3 maintenance level 3 are required

Prerequisites

  • IBM Tivoli Monitoring V6.1
  • IBM DB2 Universal Database® Enterprise Server Edition V8.2 with Fix Pack 10, or later (Fix Pack 10, or later is required for SAP NetWeaver 2004 SR1)

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: IBM Tivoli Composite Application Manager for J2EE V6.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (electronic)
  • CD-ROM
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Composite Application Manager for J2EE V6.1 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a software services sales specialist, visit Web site

To locate an IBM Business Partner, visit Web site


 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p™ Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows/Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z™ server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM Integrated Facility for Linux will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems/applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL. The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390® mode and provides the capability to create multiple Linux images, is supported by the IBM IFL.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor ("per processor" charging under full capacity)

In full capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.

  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.

  3. In the IBM eServer® System z IFL environment, each IFL engine is considered a single physical processor.

  4. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.

  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.

  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.

  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

Managed Processor (charging under full capacity in the "managed environment")

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.

  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.

  3. The program may not run on some or all of the processors for which PoEs are required for the program's valuation method.

  4. In the IBM eServer System z IFL environment, each IFL engine is considered a single physical processor.

  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.

  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more users and/or client devices over a network. A PoE must be obtained for each server on which the program, or a component of the program, is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlement sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements that is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a proof of entitlement (PoE) for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

Product Web site

A complete list of IBM Tivoli products is available at Web site

Licensing Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage

Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value:"

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part number to be ordered is determined by that analysis.
  2. Order the Passport Advantage part number. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes .

Pricing example: The following example is provided to illustrate the customer's licensing requirements.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit-based, with the exception of IBM Tivoli Storage Manager. Processors referenced in this example represent the designated measurement on which the required number of Value Units entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in the Definitions section. To determine the number of Value Unit entitlements required per processor, refer to the processor value unit conversion table on the Passport Advantage Web site

References to all other non-processor metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.

IBM Tivoli Composite Application Manager for J2EE V6.1 is licensed by the managed processor.

IBM Tivoli Composite Application Manager for J2EE V6.1

The customer's overall core environment includes:

  • Twenty uniprocessors
  • Sixty-five 2-way servers
  • Twelve 4-way servers
  • One 8-way server
  • One 12-way server with two virtual or logical partitions
  • One 14-way server
  • One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
  • One 24-way server
  • One z800 server with two IFLs running Linux

The customer wants to manage the applicable distributed server environment, which requires Value Unit entitlements associated with 266 processors.

Systems managed        Quantity in customer   Processors to be
                       environment            licensed
 
Uniprocessor           20                     20
2-way                  65                     130
4-way                  12                     48
8-way                  1                      8
12-way (two logical    1                      12
 partitions)
14-way                 1                      14
16-way (two physical   1                      8
 partitions, one of
 which is managed by
 Tivoli applications)
24-way                 1                      24
z800 server with two   1                      2
 IFLs
Total processors to                           266
 be licensed

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function        Product         Product
title                    group           category
 
IBM Tivoli Composite     Application     IBM Tivoli
 Application              Management      Composite
 Manager for J2EE                         Application
                                          Manager

 
Program                            PID        Charge unit
name                               number     description
 
IBM Tivoli Composite Application   5724-N95   Value Unit
 Manager for J2EE
IBM Tivoli Composite Application   5724-N95   Value Unit
 Manager for J2EE
IBM Tivoli Composite Application   5724-N95   Processor Day
 Manager for J2EE

Charge metrics definitions

Managed Processor (charging under full capacity in the "managed environment")

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.

  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.

  3. The program may not run on some or all of the processors for which PoEs are required for the program's valuation method.

  4. In the IBM eServer System z IFL environment, each IFL engine is considered a single physical processor.

  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.

  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

Value Units

A Value Unit is a pricing charge metric for program license entitlements that is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a proof of entitlement (PoE) for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled maintenance     Media packs            Part
offerings description    description            number
 
5724-N95 IBM Tivoli      IBM Tivoli Composite   BJ0JDML
 Composite Application    Application Manager
 Manager for J2EE         for J2EE V6.1
 Value Unit               Multilingual
5724-N95 IBM Tivoli      IBM Tivoli Composite   BJ0JDML
 Composite Application    Application Manager
 Manager for J2EE         for J2EE V6.1
 Value Unit for Linux     Multilingual
 on Z

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per Value Unit. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Composite Application Mgr for J2EE

Part                                Part
description                         number
 
IBM Tivoli Composite Application
 Manager for J2EE
ITCAM for J2EE Value Unit           D59MBLL
 License & SW Maintenance 12
 Months
ITCAM for J2EE Value Unit SW        E0326LL
 Maintenance Annual Renewal
ITCAM for J2EE Value Unit SW        D59MDLL
 Maintenance Reinstatement 12
 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                    Part
Description                         number
 
IBM Tivoli Composite Application    BJ0JDML
 Manager for J2EE V6.1
 Multiplatform

IBM Tivoli Composite Application Manager for J2EE V6.1 is also available via Web download from Passport Advantage.

Cross-Platform Product for Use on System z

Order the part numbers that follow when there is an intention to acquire this cross-platform product for deployment on the System z and S/390 platform. This set of part numbers provides the identical supply and authorization as the other set in this announcement. The distinction is to identify the planned deployment platform.

Program name/                     Part
description                       number
 
ITCAM for J2EE Value Unit         D59MALL
 License & SW Maintenance 12
 Months
ITCAM for J2EE Value Unit SW      E0325LL
 Maintenance Annual Renewal
ITCAM for J2EE Value Unit SW      D59MCLL
 Maintenance Reinstatement 12
 Months

On/Off Capacity on Demand

IBM Tivoli Composite Application Manager for J2EE

Part                                 Part
description                          number
 
ITCAM for J2EE Processor Day         D59MMLL
 Per Use-DAY, On Off
 Capacity on demand Tempor

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information (LI) form number

Program                Program    Form
name                   number     number
 
IBM Tivoli Composite   5724-N95   Electronic
 Application Manager
 for J2EE

On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site

Limited warranty: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

  • For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
  • For programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.

Copy and use on home/portable computer

                                   Copy and use
                                   on
Product                            home/portable
name                               computer?
 
IBM Tivoli Composite               No
 Application Mgr
 for J2EE

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

Usage is limited to the quantity of Value Units licensed.

For additional information, refer to the License Information Document that is available on the IBM Software License Agreement Web site

Software maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement . Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement . This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement , visit the Passport Advantage Web site at

System i™ Software Maintenance applies: No

Educational allowance available

Not applicable.

On/Off capacity on demand

To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for System i and System p Temporary Capacity On Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools."

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Tivoli Enterprise, System p, System z, Virtual Image Facility, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, DB2 Universal Database, POWERparallel, OS/390, z/OS, S/390, eServer, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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