IBM Tivoli Provisioning Manager V5.1 enhances usability for executing changes while keeping server and desktop software compliant across your enterprise

IBM United States Software Announcement 206-185
July 25, 2006

 

 ENUS206-185.PDF (105KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Product positioning TOC link IBM Electronic Services
TOC link Reference information TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
Printable version Printable version

 
At a glance

IBM Tivoli Provisioning Manager V5.1 can help simplify and automate management tasks to help lower the cost of provisioning and maintaining datacenter and distributed environments by:

  • Automatically discovering and maintaining information about the current state of the environment
  • Securely deploying and updating software from bare metal through applications
  • Allowing you to automate common IT management tasks that can then be executed quickly and accurately
  • Helping IT departments to stay compliant with standards for infrastructure configuration
  • Providing end to end automation capabilities for physical servers, virtual servers, software, storage devices, network devices

Tivoli Provisioning Manager helps customers efficiently and effectively respond to changing demands on infrastructure resources. This helps improve server utilization and administrator-to-server ratios. In addition, interoperability with Tivoli IT Service Management offerings and IBM Tivoli Intelligent Orchestrator allows customers manage the business of IT and establish a viable framework for on demand computing.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Provisioning Manager V5.1 helps organizations automate change and release management execution. With exceptional flexibility and customization, IT shops using IBM Tivoli Provisioning Manager can execute changes quickly, securely, and reliably. Servers and desktops can be provisioned from bare-metal through applications and maintained against standard configuration and security. Computing resources can be deployed or repurposed to meet current needs and then redeployed as changes in demand occur. With prebuilt or custom automation workflows, users can interoperate with and automate a broad array of tasks for the datacenter and distributed environments forming the building blocks for on demand computing.

New in Tivoli Provisioning Manager V5.1:

  • Fast start installation
  • Improved out of the box discovery of infrastructure resources
  • Native ability to install Windows™ and Linux™ operating systems from bare metal
  • Software distribution over a scalable, secure, service oriented architecture
  • Security and software policy-based compliance and remediation
  • Improved reporting
  • Multi-platform patch management

The IBM Tivoli Provisioning Manager package includes DB2® Universal Database Enterprise Server Edition V8.2 FP11, IBM Tivoli Directory Server V6, IBM Tivoli NetView® V7.1.4, and components of IBM WebSphere® Application Server V6.0.2.
 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • July 28, 2006: Electronic software delivery
  • August 25, 2006: Media (PassportAdvantage)
  • September 8, 2006: Media (Build to Order)

 
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Description

New in IBM Tivoli Provisioning Manager V5.1:

  • Fast start installation
  • Improved out of the box discovery of infrastructure resources
  • Windows and Linux operating system imaging and bare metal provisioning
  • Software distribution over a scalable, secure, service oriented architecture
  • Security and software policy-based compliance and remediation
  • Improved reporting

Many IT organizations are spending an increasing percentage of their budget on management of existing applications and infrastructure. This can impact their ability to deliver new innovative services to their customers. Often organizations will choose to forego projects or even overprovision their hardware and software because change management tasks are too manual or lack flexibility. IBM Tivoli Provisioning Manager V5.1, helps lower the cost of managing infrastructure resources by simplifying and automating tasks to execute change in the enterprise. Provisioning, maintaining and repurposing IT resources becomes simple, predictable and possible. In addition, Tivoli Provisioning Manager helps maintain systems in a secure and stable state with software and security configuration compliance and remediation. This means that customers can spend less time provisioning and maintaining resources and more time focusing on innovation.

IBM Tivoli Provisioning Manager V5.1, automates the manual discovery, deployment, configuration, and management of operating systems, patches, middleware, and applications on physical and virtual servers. It can manage virtualization technologies, SAN- and NAS-based storage resources, and network devices acting as routers, switches, firewalls, and load balancers. IBM Tivoli Provisioning Manager also allows a company to automate its own datacenter procedures and processes either by modifying automation packages or creating new automation packages matching a company's best practices.

IBM Tivoli Provisioning Manager is a key enabler of on demand auto- mation. Built in tasks and customizable automation packages enable it to help IT departments to automate simple to complex operations. The following highlights some of this functionality:

  • Discovery of infrastructure resources: IBM Tivoli Provisioning Manager can automatically discover devices within your environment. Then, at your request, it can perform additional discovery of hardware and software elements on the devices. Now IT departments can better understand the resources in their environment and manage them more effectively.
  • Windows and Linux Operating System Provisioning: IBM Tivoli Provisioning Manager can capture cloned or scripted images of Windows or Linux devices. It can quickly deploy tested and approved images across thousands of resources including bare-metal servers and desktops. File-based images are used allowing rapid deployment and reinstallation of only those files that changed. In addition, customers can create an image that is separate from the drivers, allowing driver injection at install time to account for different hardware types. This can dramatically reduce the number of images needed across an environment.
  • UNIX® bare-metal operating system imaging and install: IBM Tivoli Provisioning Manager leverages common datacenter tools such as Network Installation Manager for AIX®, Jumpstart for Solaris, and Kickstart for Linux to provision OS images onto existing or bare-metal servers.
  • Software deployment and configuration: IBM Tivoli Provisioning Manager helps users quickly, accurately, and securely deploy software to heterogeneous platforms. The intuitive graphical user interface helps reduce the skill level required to deploy software, freeing up your IT specialists to focus on higher value projects. Software can be deployed securely to machines, users or groups and in simple packages or in complete server or desktop software stacks, creating flexible alternatives to fit nearly any organization. In addition, with Advanced Encryption Standard (AES 128b) level of encryption, security officers can rest easier knowing that your data is secure.
  • Customizable task automation: Server automation is more than simply installing and configuring software. Often the server must be assigned an IP address, moved into a cluster, or allocated some SAN based storage. These additional tasks can be captured in automation packages that represent a company's best practice procedures for executing that task. Then they can be triggered by larger procedures to automate change execution tasks. IBM Tivoli Provisioning Manager comes with hundreds of automation workflows that are designed to automate leading tools and technologies. In addition, these automation packages can be created by an organization to fit the desired purpose. Fine grained security access levels allow each functional expert to use Tivoli Provisioning Manager to perform their tasks without compromising security. This can reduce costs and minimize human error.
  • Application support: IBM Tivoli Provisioning Manager provisions application environments ranging from single server configurations to complex application topologies consisting of Web server clusters and application servers with back-end databases. Applications supported include Web servers such as IBM WebSphere, BEA WebLogic, Apache HTTP Server, and others.
  • Auditing, compliance, and remediation: IT administrators need to understand the software and configurations that are deployed to their infrastructure as well as changes that result in deviations from standards. When those changes create availability or security risks, they should be remediated back to tested and verified standards. Tivoli Provisioning Manager helps enable customers to identify changes through compliance scans or inventory reports. In addition, software or security-related deviations can be automatically remediated to force systems back to standards. This helps organizations comply with various standards.

Leveraging the capabilities of IBM Tivoli Provisioning Manager can simplify management and automate changes to infrastructure resources. The following scenarios are included to demonstrate how Tivoli Provisioning Manager capabilities can be applied make static infrastructure resources more dynamic:

  • Consolidate testing center environments: Test and development centers are often areas of inefficiencies and under-utilized assets. Testers and developers fear that releasing a server after a completed test will mean more work to reacquire it in the future. As a result, testers hoard resources and provision them manually, wasting time building infrastructure rather than focusing on testing quality. By pooling and automatically provisioning servers on a just-in-time basis, testers can actually have greater access to system resources and spend less or no time manually configuring them.
  • Storage capacity provisioning: IBM Tivoli Provisioning Manager is shipped with storage operation building blocks that can be easily linked together to create flexible storage provisioning workflows that support datacenter best practices. In addition, through interoperability with IBM TotalStorage® Productivity Center, you can automate storage capacity provisioning, drawing upon storage analysis capabilities of IBM TotalStorage Productivity Center to simplify and automate your cross discipline storage provisioning tasks.
  • Disaster recovery: It is often cost-prohibitive to have redundant systems for every application. As a result, many applications have no quick recovery plan. They must be rebuilt from scratch when a disastrous event occurs. IBM Tivoli Provisioning Manager can serve as a important role in a disaster recovery plan by helping to rebuild and configure the environment, perhaps even from existing test or development resources.

IBM Tivoli Provisioning Manager helps IT departments automate common tasks in the datacenter and distributed environments. Because customer environments vary significantly as do IT maturity levels, IBM Tivoli Provisioning Manager was written with interoperability in mind.

  • IBM Tivoli IT Service Management offerings: IBM Tivoli Provisioning Manager is a key part of the IT Service Management strategy at Tivoli, helping customers to automate steps in their change and release processes. In addition, through interoperability with the IBM Release Process Manager and IBM Change and Configuration Management Database, customers can manage and control the release workflow helping to ensure the correct personnel and departments are involved to evaluate, approve, and deploy the releases. This helps ensure that changes do not need to be rolled back and that they have fewer unintended impacts.
  • IBM Tivoli Intelligent Orchestrator: For many IT organizations the key to IT efficiency lies in creating an adaptive infrastructure where capacity on demand scenarios are possible. IBM Tivoli Intelligent Orchestrator consists of IBM Tivoli Provisioning and additional functionality that helps support the dynamic rebalancing of resources. This means that customers can begin implementing automated provisioning tasks today, and move to dynamic resource allocation in the future by upgrading to IBM Tivoli Intelligent Orchestrator.
  • Support for virtual environments: Tivoli Provisioning Manager can be leveraged to create and remove virtual machine instances and to deploy complete software stacks into virtual servers. Out-of-the-box workflows support VMWare, IBM's z/VM®, and LPAR technology for the IBM System p™ and IBM System i™ servers.
  • Third party tools and technologies: Refer to the Open Process Automation Library for a complete listing of supported technologies.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on the products accessibility compliance can be requested via IBM's Web site at the following URL


 
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Product positioning

Statement of direction

In the second half of 2006, IBM plans to release IBM Tivoli Provisioning Manager for Software V5.1 which will leverage the same Service Oriented Architecture (SOA) as does IBM Tivoli Provisioning Manager V5.1. IBM Tivoli Provisioning Manager for Software V5.1 is intended to offer functionality focusing on discovery, software distribution, patch management, inventory and compliance. In addition, IBM Tivoli Provisioning Manager for Software V5.1 is also expected to introduce a new user interface to enable product users to take actions, such as collect inventory or distribute software, to either the existing IBM Tivoli Configuration Manager V4.2.3 managed endpoints or to newly deployed SOA managed endpoints. It is expected that customers who are entitled to IBM Tivoli Configuration Manager and are current on their maintenance will also be entitled to IBM Tivoli Provisioning Manager for Software V5.1. Organizations looking for deeper automation of change execution tasks or for provisioning of virtual servers, storage, network devices, should consider purchasing or upgrading to IBM Tivoli Provisioning Manager V5.1.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
 
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Reference information
  • For information on IBM Tivoli Intelligent Orchestrator refer to Software Announcement 206-186 , dated July 25, 2006.
  • For information on processor Value unit licensing for middleware refer to Software Announcement 206-154 , dated July 25, 2006.
  • For information on new part numbers for the processor value unit licensing for middleware refer to Software Announcement 206-155 , dated July 25, 2006.
  • For information on withdrawn part numbers in conjunction with the processor value unit licensing for middleware refer to Software Announcement 906-141 , dated July 25, 2006.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 206-185

Trademarks

 
System i and System p are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, DB2, NetView, WebSphere, AIX, TotalStorage, and z/VM are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following hard copy publication is included with IBM Tivoli Provisioning Manager V5.1:

                                 Form
Title                            number
 
IBM Tivoli Provisioning          GI11-6453
 Manager Quick Start
 Guide

Product Documentation may be downloaded by the customer from the Tivoli software information library available at

The following softcopy publications will be available for download:

                                 Form
Title                            number
 
IBM Tivoli Provisioning          SC32-2223
 Manager Migration
 Guide for Unix
IBM Tivoli Provisioning          SC32-2224
 Manager Migration
 Guide for Linux(TM)
IBM Tivoli Provisioning          SC32-2225
 Manager Migration
 Guide for Windows
IBM Tivoli Provisioning          SC32-2226
 Manager Quick Start
 Installation Guide
 for Linux
IBM Tivoli Provisioning          SC32-2227
 Manager Quick Start
 Installation Guide
 for Windows(TM)
IBM Tivoli Provisioning          SC32-2228
 Manager Custom
 Installation Guide
 for Windows
IBM Tivoli Provisioning          SC32-2229
 Manager Quick Start
 Custom Installation
 Guide for Linux
IBM Tivoli Provisioning          SC32-2230
 Manager Quick Start
 Custom Installation
 Guide for AIX(R)
IBM Tivoli Provisioning          SC32-2231
 Manager Quick Start
 Custom Installation
 Guide for Solaris
IBM Tivoli Provisioning          SC32-2232
 Manager Console
 Installation Guide
 for Windows
IBM Tivoli Provisioning          SC32-2233
 Manager Console
 Installation Guide
 for Linux
IBM Tivoli Provisioning          SC32-2234
 Manager Console
 Installation Guide
 for AIX
IBM Tivoli Provisioning          SC32-2235
 Manager Console
 Installation Guide
 for Solaris
IBM Tivoli Provisioning          SC32-2236
 Manager Problem
 Determination and
 Troubleshooting Guide
IBM Tivoli Provisioning          SC32-2238
 Manager Release Notes
IBM Tivoli Provisioning          SC32-2239
 Manager Embedded
 Installation Guide
 for AIX
IBM Tivoli Provisioning          SC32-2240
 Manager Embedded
 Installation Guide
 for Solaris
IBM Tivoli Provisioning          SC32-2241
 Manager Embedded
 Installation Guide
 for Linux
IBM Tivoli Provisioning          SC32-2242
 Manager Embedded
 Installation Guide
 for Windows
IBM Tivoli Provisioning          SC32-0163
 Manager Additional
 Software Guide
 for Windows
IBM Tivoli Provisioning          SC32-0164
 Manager Additional
 Software Guide for AIX
IBM Tivoli Provisioning          SC32-2572
 Manager Additional
 Software Guide
 for Solaris
IBM Tivoli Provisioning          SC32-2573
 Manager Additional
 Software Guide
 for Linux

Translated publications will be available via electronic download on October 13, 2006 and via physical media on November 3, 2006.

In addition to the official publications, a PDF version of the online help is also provided, to allow customers to more easily print the online documentation.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Technical information

Specified operating environment

Hardware requirements

Managing server requires one of the following hardware platforms with the managing server database and directory on a separate server.

IBM eServer® pSeries® or RS/6000® with AIX V5.2 or AIX V5.3

  • 1 GHz CPU
  • 4 GB of free memory
  • 20 GB of free disk

IBM Compatible PC with Microsoft™ Windows 2003 Server

  • 2.8 GHz Intel® Pentium® 4 processor or equivalent
  • 4 GB of free memory
  • 20 GB of free disk space

IBM Compatible PC with Red Hat Linux Advanced Server 4.0

  • 2.8 GHz Intel Pentium 4 processor or equivalent
  • 4 GB of free memory
  • 20 GB of free disk space

IBM Compatible PC with SUSE Linux Enterprise Server 9

  • 2.8 GHz Intel Pentium 4 processor or equivalent
  • 4 GB of free memory
  • 20 GB of free disk space

Sun SPARC with Solaris 9 or 10

  • 1 GHz CPU
  • 4 GB RAM
  • 20 GB free disk space

IBM eServer iSeries™ or AS/400® that support LPAR with minimum 450 CPW in Linux partition

  • 4 GB RAM
  • 20 GB free disk space

IBM eServer zSeries®

  • 1 GHz CPU
  • 4 GB RAM
  • 20 GB free disk space

Software requirements

The managing server requires one of the following operating systems1:

  • AIX V5.2 or AIX V5.3
  • Linux — Intel
    • Red Hat Linux Advanced Server 4.0
    • SUSE Linux Enterprise Server 9
  • Microsoft Windows 2003 Server2
  • Sun Solaris 9
  • Sun Solaris 10
  • SUSE LINUX Enterprise Server 9 for Linux on iSeries
  • SUSE LINUX Enterprise Server 9 for Linux on pSeries
  • SUSE LINUX Enterprise Server 9 for Linux on zSeries

Database environment:

  • DB2 Universal Database® Enterprise Server Edition V8.2 FP113
  • Oracle 10g (only on Sun Solaris)

Application server environment:

  • Components of IBM WebSphere® Application Server V6.0.23

Directory environment:

  • IBM Tivoli Directory Server V63
  • Microsoft Active Directory (only on windows)
1
Expect 5.32, or later — an open source package and tcl extension for simplifying program-script interaction is required for all environments and is available at:
2
Cygwin DLL V1.5.10 or higher is required on a Windows 2003 Server environment, available at

http://www.cygwin.com/

3
Provided with IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent Orchestrator

Supported operating systems for managed servers:

AIX support

  • AIX V5.2 64
  • AIX V5.3 64

HP support

  • HP-UX V11i

Microsoft support

  • Windows 2000 Server
  • Windows 2000 Advanced Server
  • Windows Server 2003 Standard Edition
  • Windows Server 2003 Enterprise Edition

Linux — IBM eServer zSeries support

  • z/VM® V4.4
  • SUSE LINUX Enterprise Server 7 for S/390® and zSeries
  • SUSE LINUX Enterprise Server 7 for zSeries
  • SUSE LINUX Enterprise Server 8 for zSeries
  • SUSE LINUX Enterprise Server 9 for zSeries

Linux — Intel support

  • Red Hat Enterprise Linux AS 2.1
  • Red Hat Enterprise Linus AS 3.0
  • Red Hat Linux Advanced Server 4.0
  • Red Hat Linux 7.2, 7.3, 8.0, 9.0
  • SUSE 8.0, 8.1
  • SUSE LINUX Enterprise Server 7
  • SUSE LINUX Enterprise Server 8 or other distribution Powered by United Linux 1.0
  • SUSE LINUX Enterprise Server 9

Linux — IBM eServer pSeries support

  • SUSE LINUX Enterprise Server 8
  • SUSE LINUX Enterprise Server 9
  • Red Hat Enterprise Linux 3.0

Linux — IBM eServer iSeries support

  • SUSE LINUX Enterprise Server 8
  • SUSE LINUX Enterprise Server 9

Sun Solaris support

  • Solaris V8
  • Solaris V9

For an extended list of supported hardware and application software, visit the IBM Orchestration and Provisioning Automation Catalog.

Both 32 bits and 32 bits mode on 64 bit kernel (or 32 bit toleration mode on 64 bit mode systems) are supported for all operating systems with the exception that IBM Tivoli Directory Server must be installed on a 64 bit machine.

Limitations: For additional information refer to "Usage Restrictions" in the Terms and conditions section of this announcement, or to the License Information Document that is available on the IBM Software License Agreement Web site:

Planning information

Installability: Software Maintenance, previously referred to as Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: IBM Tivoli Provisioning Manager V5.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD ROMs or DVDs
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Provisioning Manager uses the security and auditability features of IBM WebSphere Application Server. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a software services sales specialist, visit


 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing Terminology Definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a zSeries or OS/390® server. Consequently, executing Linux workload on the IBM Integrated Facility for Linux will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems/applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, is supported by the IBM IFL.

Millions of Service Units (MSU)

An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about zSeries software pricing, go to

Network Node or Node

Network Nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor ("per processor" charging under full capacity)

In full capacity charging, proof of entitlements must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the IBM eServer zSeries IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

Managed Processor (charging under full capacity in the "managed environment")

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require Proofs of Entitlement (PoE) are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which POEs are required for the program's valuation method.
  4. In the IBM eServer zSeries IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

Sub-capacity processor

A processor (commonly called a "CPU" or "core") is a func- tional unit within a computing device that interprets and executes instructions. A processor consists of at least an instruction control unit and one or more arithmetic and/or logic unit. With multi-core technology each core is consid- ered a processor. With sub-capacity licensing, a PoE must be acquired for all activated processors in partitions (utilizing eligible partitioning technologies) on the server available to the program or a component of the program.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or manages.

Value Units

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores, MSUs, and Servers. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlement sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a 'heartbeat', active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product and Licensing Web sites

A complete list of IBM Tivoli products is available at Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage

Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisition. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value:"

  1. Analyze the customer environment to determine the number of charge units for a product. The quantity of each product's part number to be ordered is determine by that analysis.
  2. Order the Passport Advantage part number. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.

Pricing examples

The following examples are provided to illustrate the customer's licensing requirements.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit-based. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information refer to the Value Unit definition in the Definitions section of this announcement. To determine the number of Value Unit entitlements required per processor, refer to the processor value unit conversion table on the Passport Advantage Web site

References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent Orchestrator

Scenario 1: You have eleven servers, four network nodes, and twenty desktops to be managed by IBM Tivoli Provisioning Manager as follows:

  • One 2-way server (managing server)
  • Five uniprocessors (managed by ITPM)
  • Five 2-way processors (managed by ITPM)
  • Two firewall devices (firewall functionality managed by ITPM)
  • Two switch devices (switching and load balancing managed by ITPM)
  • Twenty desktops (managed by ITPM)

You must obtain Value Unit entitlements associated with fifteen processors, entitlements for four network nodes, and twenty client devices, as shown in the following tables.

Processors   Function          Number of   Processors to
per server   performed         servers     be licensed
 
2-way        ITPM Manager      1           0
 
1-way        Managed servers   5           5
 
2-way        Managed servers   5           10
 
Total processor                11          15
 entitlements

Network nodes       Function         Number of   Total
                    performed        network     network node
                                     nodes       entitlements
 
Firewall device     Firewall         2           2
 
Switching Device    Switching and    2           2
                     Load
                     Balancing
 
Total network                                    4
 node
 entitlements

Client          Function         Number of   Total client
devices         performed        client      device
                                 devices     entitlements
 
Desktop         Managed client   20          20
                 device
 
Total client                                 20
 device
 entitlements

Scenario 2: You have eight servers, four network nodes, and four client devices managed by IBM Tivoli Provisioning Manager as follows:

  • One 2-way server (ITPM Managing Server)
  • One 2-way server (ITPM Managing Server Database)
  • Five 1-way servers (managed by ITPM)
  • One z800 server with two processors running Linux
  • Two firewall network nodes (managed by ITPM)
  • Two switch network nodes (managed by ITPM)
  • four desktops (managed by ITPM)

You must obtain Value Unit entitlements associated with six processors, four network nodes, and four client devices as shown in the following tables:

Processors        Function         Number of  Processors to
per server        performed        servers    be licensed
 
2-way             ITPM Manager     1          0
 
2-way             ITPM Database    1          0
 
1-way             Managed servers  5          5
 
z800 server with  1 Managed IFL    1          1
 2 uniprocessor
 IFLs
 
Total processor                    8          6
 entitlements

Network             Function      Number of    Network node
nodes               performed     network      entitlements
                                  nodes
 
Firewall device     Firewall      2            2
 
 
Switching device    Routing,      2            2
                     switching
                     and load
                     balancing
 
Total network                                  4
 node
 entitlements

Client          Function         Number of   Total client
devices         performed        client      device
                                 devices     entitlements
 
Desktop         Managed client   4           4
                 device
 
Total client                                 4
 device
 entitlements

 
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Ordering information
  • Product group: IBM Tivoli Provisioning
  • Product: IBM Tivoli Provisioning Manager (5608TPM)
  • Product category: Tivoli Provisioning

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance
offerings description
 
Tivoli Provisioning Manager Proc
Tivoli Provisioning Mgr Ntwrk Node
Tivoli Provisioning MGR PR for zSer
Tivoli Provisioning Mgr NW Node zSer
Tivoli Provisioning Mgr Client Dev

Media packs                                      Part
description                                      number
 
IBM Tivoli Provisioning Manager V5.1 CD Media    BJ0HFML
 Pack Multilingual  --  Windows
 
IBM Tivoli Provisioning Manager V5.1 CD Media    BJ0HHML
 Pack Multilingual  --  Aix
 
IBM Tivoli Provisioning Manager V5.1 CD Media    BJ0HIML
 Pack Multilingual -- Solaris
 
IBM Tivoli Provisioning Manager V5.1 CD Media    BJ0HJML
 Pack Multilingual -- Linux Intel 32 bit
 
IBM Tivoli Provisioning Manager V5.1 CD Media    BJ0HKML
 Pack Multilingual -- Linux PPC 64 bit
 
IBM Tivoli Provisioning Manager V5.1 CD Media    BJ0HMML
 Pack Multilingual -- zLinux 31 bit
 
IBM Tivoli Provisioning Manager V5.1 CD Media    BJ0HNML
 Pack Multilingual -- zLinux 64 bit
 
IBM Tivoli Provisioning Manager V5.1 DVD Media   BJ0HBML
 Pack Multilingual -- Windows 32 bit

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table are per value unit, per network node and per client device. To order for Passport Advantage, specify the desired part number and quantity.

                                                   Part
Description                                        number
 
Value Units:
 
IBM Tivoli Provisioning Manager 10 Value Units     D55ZNLL
 License and Software Maintenance 12 Months
IBM Tivoli Provisioning Manager 10 Value Units     E0279LL
 Annual Software Maintenance Renewal
IBM Tivoli Provisioning Manager 10 Value Units     D55ZPLL
 Software Maintenance Reinstatement 12 Months
Trade Up -- IBM Tivoli Provisioning Manager        D56P1LL
 from IBM Tivoli Configuration Manager 10
 Value Units
 License and Software Maintenance 12 Months
IBM Tivoli Provisioning Manager for zSeries 10     D55ZQLL
 Value Units
 License and Software Maintenance 12 Months
IBM Tivoli Provisioning Manager for zSeries 10     E027CLL
 Value Units
 Annual Software Maintenance Renewal 12 Months
IBM Tivoli Provisioning Manager for zSeries 10     D55ZRLL
 Value Units
 Software Maintenance Reinstatement 12 Months
Trade Up -- IBM Tivoli Provisioning Manager        D56P2LL
 for zSeries from IBM Tivoli Configuration
 Manager 10 Value Units
 License and Software Maintenance 12 Months
 
Network Nodes:
 
IBM Tivoli Provisioning Manager                    D52VHLL
 License and Software Maintenance 12 Months
IBM Tivoli Provisioning Manager                    E00ZWLL
 Annual Software Maintenance Renewal
IBM Tivoli Provisioning Manager                    D52VILL
 Software Maintenance Reinstatement 12 Months
 
Client Device:
 
IBM Tivoli Provisioning Manager                    D585YLL
 License and Software Maintenance 12 Months
IBM Tivoli Provisioning Manager                    E02I7LL
 Annual Software Maintenance Renewal
IBM Tivoli Provisioning Manager                    D5860LL
 Software Maintenance Reinstatement 12 Months
Trade Up -- IBM Tivoli Provisioning Manager        D5864LL
 from IBM Tivoli Configuration Manager
 License and Software Maintenance 12 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                   Part
Description                                        number
 
IBM Tivoli Provisioning Manager V5.1
Media Pack -- Windows Multilingual (CD ROM)        BJ0HFML
Media Pack -- AIX Multilingual (CD ROM)            BJ0HHML
Media Pack -- Solaris Multilingual (CD ROM)        BJ0HIML
Media Pack -- Linux 32 bit                         BJ0HJML
 Multilingual (CD ROM)
Media Pack -- Linux PPC 64 bit                     BJ0HKML
 Multilingual (CD ROM)
Media Pack -- zLinux 31 bit Multilingual (CD ROM)  BJ0HMML
Media Pack -- zLinux 64 bit Multilingual (CD ROM)  BJ0HNML
Media Pack -- Windows Multilingual (DVD)           BJ0HBML

IBM Tivoli Provisioning Manager is also available via Web download from Passport Advantage.

Withdrawal of Passport Advantage part numbers

The following Passport Advantage part number will be withdrawn on September 8, 2006:

                                                   Part
Description                                        number
 
IBM Tivoli Provisioning Manager V2.1 Media Pack    BJ0DCML

Ordering information by program/feature number for 5608-TPM, 5608-PMF, 5608-PMG, 5608-PMH, 5608-PMI, and 5608-PMJ

To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge feature number in the quantity desired (maximum quantity of 250).

The quantity to be specified for the features in the following table is per managed processor, per network node, and per client device.

Use the following table to order the program products listed below:

 
 
                                           Feature number
Product   Product
number    name                             Qty 1     Qty 250
 
5608-TPM  IBM Tivoli Provisioning Manager
 
10 Value units:                            4128      4129
Network nodes:                             4130      4131
Client device:                             4132      4133

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

IBM Tivoli Provisioning Manager

Maintenance IASP PID 1 Year:  5608-PMF
 
                                               Feature  Feature
                                               number   number
Description                                    qty 1    qty 250
 
Use authorizations (to be ordered
 in quantity):
 
Value units:
- Software Maintenance No Charge Registration  4134     4135
- Software Maintenance 1 Year Renewal          4136     4137
 
Network Nodes:
- Software Maintenance No Charge Registration  4138     4139
- Software Maintenance 1 Year Renewal          4140     4141
 
Client device:
- Software Maintenance No Charge Registration  4142     4143
- Software Maintenance 1 Year Renewal          4144     4145
 
 
Maintenance IASP PID 1 Year:  5608-PMI
 
                                               Feature  Feature
                                               number   number
Description                                    qty 1    qty 250
 
Use authorizations (to be ordered
 in quantity):
 
Value units:
- Software Maintenance 1 Year After License    4158     4159
 
Network Nodes:
- Software Maintenance 1 Year After License    4160     4161
 
Client device:
- Software Maintenance 1 Year After License    4162     4163
 
 
Maintenance IASP PID 3 Year:  5608-PMG
 
                                               Feature  Feature
                                               number   number
Description                                    qty 1    qty 250
 
Use authorizations (to be ordered
 in quantity):
 
Value units:
- Software Maintenance 3 Year Registration     4146     4147
 
Network nodes:
- Software Maintenance 3 Year Registration     4148     4149
 
Client device:
- Software Maintenance 3 Year Registration     4150     4151
 
 
Maintenance IASP PID 3 Year:  5608-PMH
 
                                               Feature  Feature
                                               number   number
Description                                    qty 1    qty 250
 
Use authorizations (to be ordered
in quantity):
 
Value units:
- Software Maintenance 3 Year Renewal          4152     4153
 
Network nodes:
- Software Maintenance 3 Year Renewal          4154     4155
 
Client device:
- Software Maintenance 3 Year Renewal          4156     4157
 
 
Maintenance IASP PID 3 Year:  5608-PMJ
 
                                               Feature  Feature
                                               number   number
Description                                    qty 1    qty 250
 
Use authorizations (to be ordered
 in quantity):
 
Value units:
- Software Maintenance 3 Year After License    4164     4165
 
Network nodes:
- Software Maintenance 3 Year After License    4166     4167
 
Client device:
-Software Maintenance 3 Year After License     4168     4169

Subscription and support

To receive voice technical support via telephone during normal business hours and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:

  • Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
  • Entitles customers to future releases and versions at no additional charge. Note that the customer is not entitled to new products.

When Subscription and Support is ordered, the charges will renew automatically annually unless cancelled by the customer.

Basic machine-readable material: The distribution media features in the following table apply to program number 5698-TPM. To order, select the distribution medium feature for the desired program number.

Language/                        Feature    Distribution
Platform                         number     medium
 
Multilingual -- Windows          5809       CD-ROM
Multilingual -- AIX              5806       CD-ROM
Multilingual -- Solaris          5808       CD-ROM
Multilingual -- Linux 32 bit     5807       CD-ROM
Multilingual -- Linux PPC        5803       CD-ROM
Multilingual -- zLinux 31 bit    5804       CD-ROM
Multilingual -- zLinux 64 bit    5805       CD-ROM

 
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Terms and conditions

Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

The following agreement applies for maintenance and does not require customer signatures:

  • IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

License information form number: GI11-6481

On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site

Limited warranty: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

Usage limited to the number of value units, network nodes, and client devices that you have licensed.

For additional information, refer to the License Information Document that is available on the IBM Software License Agreement Web site

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. For additional information, refer to Changes to Distributed Software Products Model for Products Outside Passport Advantage Software Announcement 201-201 , dated July 10, 2001.

Complimentary products: IBM provides licensed copies of complimentary products in our product boxes. The complimentary products are not upgradeable through the originally ordered product. They are only upgradeable separately as individual products. If a fully licensed product is required, contact IBM or your reseller. In addition, complimentary products do not entitle customers to receive service support.

Variable charges apply: No

Educational allowance available

Yes, 15% education allowance applies to qualified education institution customers.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Contact your IBM representative for charges information for this announcement.

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID). Copy the Web address below into the address field of your browser

Information on charges is available at

Select "United States" and then click on "IBMLink 2000."

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries, Virtual Image Facility, Electronic Service Agent, and IBMLink are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, pSeries, RS/6000, eServer, AS/400, zSeries, DB2 Universal Database, WebSphere, z/VM, S/390, Scalable POWERparallel Systems, z/OS, OS/390, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium and Intel are registered trademarks of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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