IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and for Internet Service Monitoring V6.0 help monitor the health, availability, and security of business applications

IBM United States Software Announcement 206-167
July 18, 2006

 

 ENUS206-167.PDF (95KB)

Table of contents   Document options  
TOC link At a glance TOC link Technical information
TOC link Overview TOC link Software services
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
TOC link Publications  
 
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At a glance

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 offer benefits that help:

  • Increase operational efficiency
    • Training is minimized as the products do not require programming expertise
    • Products are highly scalable and can help manage large environments
    • Automated troubleshooting helps deliver fast time-to-resolution
  • Achieve rapid return on investment
    • Products deploy quickly and easily
    • Heterogeneous environments support helps you manage a complex mix of tools
  • Improve customer satisfaction
    • Developing application and service problems can be detected before they result in brownouts and blackouts
  • Enhance service visibility
    • Operators can discern the service and business-level impact of events
    • Users gain the cross-platform visibility and impact analysis capabilities needed to help prioritize response and improve service availability

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

Two powerful monitoring products, IBM Tivoli® Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0, are designed to provide real-time intelligence and historical trending on the health, availability, and security of critical business applications. End-to-end visibility from multiple points of reference can help you quickly isolate the source of application and service problems, and take rapid corrective action. Monitoring simulated transactions, usage, applications, security, and other resources helps provide a foundation for tracking service metrics and responding to changing service thresholds.

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 helps monitor the health and performance of IBM WebSphere® and BEA WebLogic applications. It is designed to measure hard-to-access, application-specific metrics from within the application. Thresholds can be predefined to help alert administrators of problems before they occur and metrics collected can be diagnosed to help troubleshoot problems.

IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 is designed to monitor the availability, response time, and usability of Internet applications. It can simulate user transactions and is designed to provide user-side performance and availability metrics by acting like a customer, end user, or other system. Metrics can be used to report on real-time service levels based on actual delivered services to the end user.

Key features of these monitoring products:

  • Help proactively monitor performance thresholds for changes in status
  • Send alerts about potential problems before brownouts and outages affect users
  • Deliver automated action for preemptive problem resolution

 
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Key prerequisites

Refer to the Software requirements section.


 
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Planned availability dates
  • July 21, 2006: Electronic software delivery
  • August 31, 2006: Media

 
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Description

Business enterprises continue to grow in complexity and scale with an ever-increasing mix of next-generation, old, and homegrown technology that must be managed. Add to this the web of interdependent application, system, network, mainframe, security, and other infrastructure resources, and pinpointing the cause of application problems becomes an even greater challenge. Effective insight into true application health is needed. IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 can help answer the following questions that you should ask about your business enterprise:

  • Can application health be accessed from multiple points of reference?
  • Do I have insight into my customer's experience?

IBM Tivoli Composite Application Manager for J2EE Operations V6.0

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 is designed to provide detailed information and database monitoring on specific applications. A variety of metrics that reflect application performance can be monitored, and resolution policies and procedures can be suggested to help repair problems. This can help IT personnel quickly troubleshoot and resolve problems, and ensure applications are available and running smoothly.

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 can integrate with consolidated operations systems to help collect and send events and faults, including faults and events that can be delivered to the former Micromuse Netcool OMNIbus ObjectServer for consolidated management. In addition, IBM Tivoli Composite Application Manager for J2EE Operations V6.0 can integrate with performance and capacity reporting systems, resulting in a solid basic application monitoring tool for enterprise IT environments.

Key benefits of IBM Tivoli Composite Application Manager for J2EE Operations V6.0 help:

  • Speed problem identification to resolution times for high availability service levels
  • Provide comprehensive problem determination for Java™ 2 Platform Enterprise Edition (J2EE) applications
  • Bridge the application development and IT operations silos
  • Increase the productivity of users and reduce training requirements
  • Minimize time spent looking for causes of slow performance
  • Equip operations to effectively manage performance across various components, which can result in improved staff productivity and operational efficiency
  • Predict and quickly resolve situations impacting availability

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 includes the following application server monitors to help monitor the availability and performance of applications.

BEA WebLogic — The BEA WebLogic monitor provides out-of-the-box metrics to help monitor the health and performance of BEA WebLogic applications. This includes critical information on Enterprise Java Beans (EJB), Java Database Connection (JDBC) pools, Java Messaging Services (JMS), execution queues, and servlets.

IBM WebSphere — The IBM WebSphere monitor provides out-of-the-box metrics to help monitor the health and performance of IBM WebSphere applications. It utilizes a servlet that loads on the target WebSphere server. The servlet helps gather performance data by interrogating the WebSphere performance monitoring infrastructure and transfers this data to the subagent in XML format via HTTP.

IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0

IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 has the capability for out-of-the-box integration with the former Micromuse Netcool OMNIbus ObjectServer, to help provide operational consolidation management. The Netcool OMNIbus ObjectServer helps provide a single management infrastructure for network and enterprise faults and events. In addition, the former Micromuse Netcool Service Monitor Reporter can help provide centralized, integrated reporting in support of IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0. Response times and key performance indicators can be reported for the monitored protocols in a consolidated view.

IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 helps monitor complete end-to-end transactions and a wide range of business services, including most browser-based and client-server applications and systems. It includes a highly scalable suite of monitors, with unique executable rules and property files, that can be distributed to a number of points in the business infrastructure to help measure the availability, performance, and content of the business services. You can apply highly sophisticated Service Level Agreement (SLA) definitions for each monitored element using the service level classifications feature for expressing matching and detailed service response thresholding.

Real-time user-side transaction monitoring: IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 is designed to provide user-side monitoring by performing simulated transactions, acting like a customer or end user. Instead of waiting passively for alarms, it can proactively log into a Web address, perform FTP file transfers, and execute Dynamic Host Configuration Protocol (DHCP) lookups. Metrics can be used to report on real-time service levels based on actual delivered services to the end user. IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 helps answer the following questions:

  • Is the service available and is it meeting the defined SLA?
  • Is the service usable and is the capacity being executed?
  • Is the content correct and are the transactions running smoothly?

Customized service level definition: You can define what comprises a service level by grouping tests together. The status tests can be stored and based on response time, content matches, and many other values. IBM Tivoli Composite Application Manager for Internet Service Monitor V6.0 helps confirm service failure by quickly retesting the service like a customer would, eliminating event messages caused by blips. This can help operators concentrate on resolving real problems and avoid chasing phantom alarms.

Web-based SLA reporting and analysis: Operators can compare and analyze the relative performance of multiple Internet services in one graphic report and measure them against SLAs. Service providers can offer these Web-based reports to their customers to help differentiate service offerings and show compliance to SLAs. In addition, the reports let you view segments of service tests over any given period of time.

Available Internet service monitors: IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 offers support for many Internet protocols and Remote Function Calls (RFCs). Its Internet service monitors can be used to help support rapid deployment of emerging technologies, including voice over IP, application hosting, e-commerce, and enterprise portals.

Dynamic Host Configuration Protocol (DHCP) — RFC 2131: The DHCP monitor checks the availability of the DHCP server by simulating a limited DHCP client and sending a DHCP inform packet to the server rather than requesting an IP address. This is more efficient because it does not tie up additional IP addresses. The DHCP tests server response over an established connection.

Dialup Service (Dial) — no applicable RFC: The Dial monitor monitors dialup service over multiple modems and establishes a point-to-point protocol connection before disconnecting. Also, it can perform arbitrary tests over a dialup connection once the link is established, through inherent support of the transaction monitor (TRANSX). Its support for multi-modems can provide high volume dialup testing from a single machine.

Domain Name Service (DNS) — RFC 1035: The DNS monitor uses the DNS service to look up the IP addresses of one or more hosts. It helps monitor the availability of the service by recording the response times and results of each request. It can support both forward and reverse name lookups, multiple DNS servers, multiple lookups of addresses and names, and recursive lookups.

File Transport Protocol (FTP) — RFC 959: The FTP monitor uses the FTP protocol to either upload (put) or download (get) files between servers. It also helps monitor the response time and data transfer rates; and it can indicate whether or not there is free disk space or if the file integrity has been maintained.

Hypertext Transport Protocol (HTTP) — RFC 1945: The HTTP monitor helps monitor the availability and response time of HTTP Web servers. It also helps monitor the downtime for Web elements on a designated page, such as adverts, images, applets, frames, and so on.

HTTP Secure Socket Layer (HTTPS) — RFC 1945: The HTTPS monitor helps monitor the availability and response time of secure HTTP Web servers. It supports all of the features of the HTTP monitor, but it also talks Secure Socket Layer (SSL) version 2 and version 3 protocols, to help enable direct communication with secure sites using strong (128-bit) encryption. It also supports monitoring using client-side digital certificates.

Internet Control Message Protocol (ICMP) — RFC 792: The ICMP monitor checks on the reachability of hosts on an IP network using the ICMP protocol. It helps measure network latency against established SLAs for different types of service, and reports on ICMP packet loss and latency.

Internet Message Access Protocol (IMAP4) — RFCs 2060 and 822: The IMAP4 monitor sends test messages to help check the availability and response time of e-mail services.

Lightweight Directory Access Protocol (LDAP) — RFC 2251 and LDAP over Secure Socket Layer (SSL) and LDAP V3: The LDAP monitor connects to almost all directory services supporting an LDAP interface and helps check whether the directory service is available within response bounds to provide the correct lookup to a known entity.

Network News Transport Protocol (NNTP) — RFCs 977 and 850: The NNTP monitor connects to the NNTP service to help check whether or not Internet newsgroups are available. If newsgroups are available, the NNTP monitor records that news has been received as well as the number of new news items.

Network Time Protocol (NTP) — RFC 2030: The NTP monitor helps test time synchronization service across the network. It queries a timeserver and reports the offset value returned as well as the response time.

Post Office Protocol (POP3) — RFCs 1081 and 822: The POP3 monitor sends test messages to check the availability and response time of e-mail. After the POP3 monitor has processed information about the e-mail, it deletes the messages from the mailbox, and forwards message-specific and summary events to the server.

Remote Authentication Dial-in User Service (RADIUS) — RFCs 2138 and 2139: The RADIUS monitor helps perform a complete authentication test against an Internet Service Provider's (ISP's) RADIUS service by checking the response time for user logon authentication to the ISP platform.

Remote Ping for Cisco and Jupiter Routers (RPING) — no applicable RFC: The RPING monitor is a remote service that Cisco and Jupiter routers support to help measure latency and reachability between two disparate locations. It provides a detailed display of network response time between two specific settings. In addition, it supports VPN management from a single location.

Real-time Streaming Protocol (RTSP) — RFC 2326: The RTSP monitor helps gather information about media files available on streaming servers that support RTSP protocol. In addition, it will download streams that use RTP/RTCP payload and control protocols (for example, QuickTime media files) and report on the performance of the download.

Cisco Service Assurance Agent (SAA) — no applicable RFC: The SAA monitor uses Cisco's service assurance agent to help perform measurements between two disparate locations. It supports the following Cisco probes: Jitter, HTTP-Get, ICMP-Echo-Path, UDP-Echo DNS, and DHCP.

Simple Network Management Protocol (SNMP) — RFCs 1441 to 1452, 1901 to 1908, and 2275: The SNMP monitor can provide throughput reporting and thresholding for network links. It can provide threshold reporting and historical baseline views for capacity planning and gives you control over which management information base (MIB) values are polled and when they are polled.

Simple Mail Transport Protocol (SMTP) — RFCs 821 and 822: The SMTP monitor helps record the availability and response time of mail transport applications that support the SMTP protocol service.

Transmission Control Protocol (TCP) Port — no applicable RFC: The TCP Port monitor can enable a user-defined service, which runs on a known TCP port, to be monitored by the dynamic configuration of protocol chat scripts that simulate a user of that service. Basic port checking, or services such as Telnet, can be quickly modeled into a global monitoring solution.

Trivia File Transport Protocol (TFTP) — RFC 1350: The TFTP monitor uses the TFTP protocol to either upload (put) or download (get) files between servers. In addition, it helps monitor the response time and data transfer rates.

Transaction Monitor (TRANSX) — no applicable RFC: The TRANSX monitor helps monitor and report timing statistics of complete transactions comprising sequenced actions of other monitors (for example, an e-commerce sale). By linking several monitors, it can help assess all operational performance and appraise services from an end-user perspective.

Microsoft™ Windows™ Media Server (WMS): The WMS monitor helps assess the quality of delivering streaming, from the perspective of the end user, by using a Microsoft streaming media server.

Tivoli Enterprise™ Portal access with IBM Tivoli Composite Application Manager for J2EE Operations V6.0

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 is bundled with IBM Tivoli Monitoring V6.1 infrastructure components that enable it to access the Tivoli Enterprise Portal. The Tivoli Enterprise Portal can provide views of response times and resource information from IBM Tivoli Monitoring V6.1. These infrastructure components are part of the IBM Tivoli Monitoring V6.1 solution package delivered with IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and help provide key business performance metrics for enhanced visualization and correlation with other IBM Tivoli Monitoring V6.1 monitored systems. Specifically, the IBM Tivoli Monitoring V6.1 solution package includes:

  • IBM Tivoli Monitoring V6.1
  • Tivoli Enterprise Portal
  • Tivoli Enterprise Monitoring Agent (TEMA)
  • IBM Tivoli Monitoring V6.1 management server

Note: For distributed environments, licensees of IBM Tivoli Composite Application Manager for J2EE Operations V6.0 will receive a limited use, no-charge license of IBM Tivoli Monitoring V6.1 bundled with IBM Tivoli Composite Application Manager for J2EE Operations V6.0. This limited use license is available at no charge, subject to use restrictions. You are not authorized to access or use in any manner certain components that are contained in these solution packages, including the monitoring agents (such as the operating system agents for Microsoft Windows, UNIX®, UNIX Log, and i5/OS) and the IBM Tivoli Universal Agent, unless you have paid for a license for IBM Tivoli Monitoring V6.1 and, if applicable, IBM Tivoli Monitoring Universal Agent. Refer to the License Information document for terms applicable to these programs.

Migration information

If you have a license to the offerings listed in the following table, you are entitled to IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0. You can migrate your use entitlements based on the current maintenance pricing of the replacement offering. You must be current on maintenance to be eligible for migrations. If you are not current on maintenance, you will have to pay a get-current or maintenance reinstatement fee.

The migration is for the same capacity as currently licensed when converting to the pricing metric announced for the replacement offering. You will be migrated to ensure that you are entitled to use the software on the same systems that you are currently managing.

Existing                         Replacement
entitlement                      entitlement
 
License        Program           License        Program
PID            description       PID            description
 
5724-C01       IBM Tivoli        5724-Q21       IBM Tivoli
                Monitoring                       Composite
                for Web                          Application
                Infrastructure                   Manager
                V5.1                             for J2EE
                                                 Operations
                                                 V6.0
 
               Micromuse         5724-Q21       IBM Tivoli
                Netcool                          Composite
                Application                      Application
                Service                          Manager
                Monitors for                     for J2EE
                WebSphere                        Operations
                                                 V6.0
 
               Micromuse         5724-Q21       IBM Tivoli
                Netcool                          Composite
                Application                      Application
                Service                          Manager
                Monitors for                     for J2EE
                WebLogic                         Operations
                                                 V6.0
 
                Micromuse        5724-Q22       IBM Tivoli
                 Netcool                         Composite
                 Internet                        Application
                 Service                         Manager for
                 Monitors                        Internet
                                                 Service
                                                 Monitoring
                                                 V6.0

For additional features and functionality, licensees of IBM Tivoli Composite Application Manager for J2EE Operations V6.0 may consider migrating to IBM Tivoli Composite Application Manager for WebSphere V6.0. If you migrate to IBM Tivoli Composite Application Manager for WebSphere V6.0, you will have to pay a tradeup fee. Contact your IBM representative. For information on IBM Tivoli Composite Application Manager for WebSphere V6.0, refer to Software Announcement 205-241 dated September 27, 2005.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the following IBM Web site

Availability of national languages

The following products are available only in English:

  • IBM Tivoli Composite Application Manager for J2EE Operations V6.0
  • IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0

                                             General
Product description       Language           availability date
 
ITCAM for ISM             English            August 31, 2006
 V6.0.0                    International
 
ITCAM for J2EE            English            August 31, 2006
 Operations V6.0.0         International

Trademarks

 
Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications
No publications are shipped with these products.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Technical information

Specified operating environment

Hardware requirements

Minimum hardware requirements for running on the AIX® platform

  • IBM PowerPC® processor
  • 64 MB RAM, or greater recommended
  • 35 MB disk space
  • 50 MB swap space recommended
  • Ethernet 10/100 network interface card capable of supporting promiscuous packet reception

Minimum hardware requirements for running on the HP-UX platform

  • PA-RISC 1.1 or PA-RISC 2.0 processor
  • 64 MB RAM, or greater recommended
  • 25 MB disk space
  • 50 MB swap space recommended
  • Ethernet 10/100 network interface card capable of supporting promiscuous packet reception

Minimum hardware requirements for running on the Solaris platform

  • UltraSPARC IIi 400 MHz processor
  • 128 MB RAM, or greater recommended
  • 25 MB disk space
  • 50 MB swap space recommended
  • Ethernet 10/100 network interface card capable of supporting promiscuous packet reception

Minimum hardware requirements for running on the Red Hat Linux™ platform

  • Intel® Pentium® II processor 400 MHz, or greater
  • 128 MB RAM, or greater recommended
  • 30 MB disk space
  • 50 MB swap space recommended
  • Ethernet 10/100 or token ring network interface card capable of supporting promiscuous packet reception

Minimum hardware requirements for running on the SUSE LINUX Enterprise Server (SLES) platform

  • Intel Pentium II processor 400 MHz, or greater
  • 128 MB RAM, or greater recommended
  • 30 MB disk space
  • 50 MB swap space recommended
  • Ethernet 10/100 or token ring network interface card capable of supporting promiscuous packet reception

Software requirements

Software requirements for IBM Tivoli Composite Application Manager for J2EE Operations V6.0

Requirements for IBM WebSphere® V4.5

  • Microsoft™ Windows NT™ Server 4.0
  • Windows™ 2000 Server with Service Pack (SP) 4
  • Windows 2003 Server with SP1
  • Sun Solaris 2.8 or 2.9
  • Red Hat Linux 7.1, 7.2, 8.0, or 9.0
  • Red Hat Enterprise Server (ES) 2.1 (7.1) with update 6
  • Red Hat Application Server (AS) 2.1 (7.2) with update 6
  • AIX V4.3.3 (64 bit)
  • AIX V5.1 or V5.2 (32 bit or 64 bit)
  • HP-UX 11.00 or 11i

Requirements for IBM WebSphere V5.0.2

  • Windows NT Server 4.0
  • Windows 2000 Server with SP4
  • Windows 2003 Server with SP1
  • Sun Solaris 2.8, 2.9, or 2.10
  • Red Hat Linux 7.1, 7.2, 8.0, or 9.0
  • Red Hat ES 3.0 (9.0)
  • Red Hat AS 3.0 (9.0)
  • AIX V4.3.3 (64 bit)
  • AIX V5.1 or V5.2 (32 bit or 64 bit)
  • HP-UX 11.00 or 11i

Requirements for BEA WebLogic 7.0.2

  • Windows NT Server 4.0
  • Windows 2000 Server with SP4
  • Windows 2003 Server with SP1
  • Sun Solaris 2.8 or 2.9
  • Red Hat Linux 7.2, 8.0, or 9.0
  • Red Hat ES 2.1 (7.1) with update 6
  • Red Hat AS 2.1 (7.2) with update 6
  • Red Hat ES 3.0 (9.0)
  • Red Hat AS 3.0 (9.0)
  • AIX V4.3.3 (64 bit)
  • AIX V5.1 or V5.2 (32 bit or 64 bit)
  • HP-UX 11.00 or 11i

Requirements for BEA WebLogic 8.1

  • Windows NT Server 4.0
  • Windows 2000 Server with SP4
  • Windows 2003 Server with SP1
  • Sun Solaris 2.8, 2.9, or 2.10
  • Red Hat Linux 7.2, 8.0, or 9.0
  • Red Hat ES 2.1 (7.1) with update 6
  • Red Hat AS 2.1 (7.2) with update 6
  • Red Hat ES 3.0 (9.0) with update 4 and update 4 AMD (64 bit)
  • Red Hat AS 3.0 (9.0) with update 4 and update 4 AMD (64 bit)
  • Red Hat ES 4.0
  • Red Hat AS 4.0
  • SUSE LINUX 8.0, 8.1, 8.2, 9.0, 9.1, or 9.2
  • AIX V4.3.3 (64 bit)
  • AIX V5.1 or V5.2 (32 bit or 64 bit)
  • HP-UX 11.00 or 11i

Software requirements for IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0

  • AIX V5.2 or V5.3 running on PowerPC platforms
  • HP-UX 11i running on PA-RISC platforms
  • Windows 2000 Server with SP1, or later
  • Windows 2000 Advanced Server with SP 1, or later
  • Windows 2003 Server
  • Windows 2003 Advanced Server
  • Red Hat Enterprise Linux (RHEL) AS/ES 3.0 or 4.0 running on x86 platforms
  • Sun Solaris 8, 9, or 10 running on SPARC platforms

One of the following Web browsers is required:

  • Microsoft Internet Explorer V5.5, or later
  • Mozilla Firefox V1.0, or later

Software requirements for the Tivoli Enterprise™ Portal workspaces

The supported platforms for the Tivoli Enterprise Monitoring Agent (TEMA) are as follows:

  • AIX V5.2 or V5.3
  • HP-UX 11i V1
  • Solaris 8, 9, or 10
  • Windows 2000 Server with SP4
  • Windows 2000 Advanced Server with SP4
  • RHEL 4.0 Linux on System x
  • SUSE LINUX Enterprise Server 8 or 9 Linux on System x

The TEMA workspaces, that are part of IBM Tivoli Composite Application Manager for J2EE Operations V6.0, support IBM WebSphere Application Server V6.0, or later.

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (electronic)
  • CD-ROM media

Security, auditability, and control

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 use the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software services

IBM services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM software services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM software services or to contact a software services sales specialist, visit

To locate an IBM Business Partner, visit

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM eServer pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor (per processor charging under full capacity)

In full capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the zSeries IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.

Managed processor (charging under full capacity in the managed environment)

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required for the program's valuation method.
  4. In the zSeries IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more users and/or clients over a network. A PoE must be obtained for each server on which the program, or a component of the program, is run or which the program manages.

Protocol

A protocol is an agreed-upon format for transmitting data between two devices. A protocol may determine, among other things, the type of error checking to be used, data compression method, how the sending device will indicate that it has finished sending a message, and/or how the receiving device will indicate that it has received a message. There are a variety of standard protocols. Examples include, but are not limited to, Hypertext Transfer Protocol (HTTP), Lightweight Directory Access Protocol (LDAP), Transmission Control Protocol/Internet Protocol (TCP/IP), Internet Packet Exchange/Sequenced Packet Exchange (IPX/SPX), and Synchronous Data Link Control (SDLC) protocols.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlement sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat", active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product and licensing Web sites

A complete list of IBM Tivoli products is available at Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.

Pricing examples

Pricing example for IBM Tivoli Composite Application Manager for J2EE Operations V6.0

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 is licensed by managed server. A license is required for each server that is managed by the program.

If the customer's environment being managed includes:

  • Twenty uniprocessor servers
  • Twenty-five 2-way servers
  • Twelve 4-way servers

The customer needs to obtain the following entitlements:

                          Quantity in           Server
                          customer              entitlements
Systems managed           environment           required
 
Uniprocessor              20                    20
2-way                     25                    25
4-way                     12                    12
Total server                                    57
 entitlements

Pricing example for IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0

A license is required for each protocol on each server that is managed by the program. IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 is licensed by protocol for each managed server.

If the customer's environment being managed includes:

  • Twenty uniprocessor servers
  • Twenty-five 2-way servers
  • Twelve 4-way servers
  • Protocols — HTTP and LDAP on each of the above servers

The customer needs to obtain the following entitlements:

                          Quantity in           Protocol
                          customer              entitlements
Systems managed           environment           required
 
Uniprocessor              20                     40
2-way                     25                     50
4-way                     12                     24
Total protocol                                  114
 entitlements

 
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Ordering information

These products are only available via Passport Advantage. They are not available as shrinkwrap.

Product information

Licensed                     Product              Product
function title               group                category
 
IBM Tivoli Composite         Tivoli               Tiv
 Application Manager          Application          Composite
 for Internet                 Management           App Mgr
 Service Monitoring
 
IBM Tivoli Composite         Tivoli               Tiv
 Application Manager          Application          Composite
 for J2EE Operations          Management           App Mgr

                               PID               Charge unit
Program name                   number            description
 
IBM Tivoli Composite           5724-Q22          Protocol
 Application Manager
 for Internet
 Service Monitoring
 
IBM Tivoli Composite           5724-Q21          Servers
 Application Manager
 for J2EE Operations

Passport Advantage Customer: Media pack entitlement details

Customers with active Maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled maintenance        Media packs              Part
offerings description       description              number
 
5724-Q21 Tivoli             Tivoli Composite         BJ0IMIE
 Composite Application       Application Manager
 Manager for J2EE            for J2EE Operations
 Operations Server           V6.0.0
 
5724-Q22 Tivoli             Tivoli Composite         BJ0INIE
 Composite Application       Application Manager
 Manager for ISM             for ISM V6.0.0
 Protocol

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include 12 full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

License ordering information

The quantity to be specified for the Passport Advantage part numbers in the following table is per server for IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and per protocol for IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Composite Application Manager for Internet Service Monitoring

                                                     Part
Part description                                     number
 
IBM Tivoli Composite Application Manager
 for Internet Service Monitoring
 
ITCAM for ISM Protocol License                       D59D0LL
 and SW Maintenance 12 Months
ITCAM for ISM Protocol SW                            E02YDLL
 Maintenance Annual Renewal
ITCAM for ISM Protocol SW Maintenance                D59D1LL
 Reinstatement 12 Months

IBM Tivoli Composite Application Manager for J2EE Operations

                                                     Part
Part description                                     number
 
IBM Tivoli Composite Application
 Manager for J2EE Operations
 
ITCAM for J2EE Operations Servers                    D59B5LL
 License and SW Maintenance 12 Months
ITCAM for J2EE Operations Servers                    E02XTLL
 SW Maintenance Annual Renewal
ITCAM for J2EE Operations Servers SW                 D59B6LL
 Maintenance Reinstatement 12 Months

Media pack ordering

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                     Part
Part description                                     number
 
IBM Tivoli Application Manager                       BJ0INIE
 for ISM V6.0 MultiOS Int English
IBM Tivoli Composite Application Manager             BJ0IMIE
 for J2EE Operations V6.0 MultiOS

IBM Tivoli Composite Application Manager for J2EE Operations V6.0 and IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0 are also available via Web download from Passport Advantage.
 
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Terms and conditions

These products are only available via Passport Advantage. They are not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. PoEs are required for all authorized use.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form numbers

                                   Program        Form
Program name                       number         number
 
Tivoli Composite Application       5724-Q22       Electronic
 Manager for ISM
Tivoli Composite Application       5724-Q21       Electronic
 Mgr for J2EE Oper

On or near the planned availability date, the License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: These programs include a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer

                                               Copy and
                                               use on
                                               home/portable
Product name                                   computer?
 
Tivoli Composite Application Manager for ISM   No
Tivoli Composite Application Mgr for J2EE Oper No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

For IBM Tivoli Composite Application Manager for J2EE Operations V6.0, usage is limited to the quantity of servers licensed. For IBM Tivoli Composite Application Manager for Internet Service Monitoring V6.0, usage is limited to the quantity of protocols licensed.

For additional information, refer to the License Information Document that is available on the following IBM Software License Agreement Web site

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools".

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Tivoli Enterprise, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, PowerPC, WebSphere, POWERparallel, pSeries, zSeries, eServer, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are registered trademarks of Intel Corporation.
 
Microsoft, Windows NT, and Windows are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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