IBM Tivoli Application Dependency Discovery Manager V5.1 offers identical features and functions as IBM Tivoli Change and Configuration Management Database V1.1

IBM United States Software Announcement 206-149
June 27, 2006

 

 ENUS206-149.PDF (63KB)

Table of contents   Document options  
TOC link At a glance TOC link Technical information
TOC link Overview TOC link Software services
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering information TOC link Order now
TOC link Publications  
 
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At a glance

The IBM Tivoli Application Dependency Manager V5.1 and the IBM Tivoli Change and Configuration Management Database (CCMDB) V1.1 provide the same functional content.

CCMDB is the IBM Tivoli IT Service Management Platform that:

  • Enables you to standardize and share information that integrates people, processes, information, and technology for real business results
  • Includes an open, federated CCMDB to automate process execution, simplify architectural complexity, and help reduce incident and problem management costs
  • Includes automated, pre-configured and customizable process workflows for the change and configuration management processes
  • Provides the process engine and common facilities for IBM Tivoli Release Process Manager, IBM Tivoli Availability Process Manager, and IBM Tivoli Storage Process Manager

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Application Dependency Manager V5.1 and IBM Tivoli Change and Configuration Management Database V1.1 deliver the same functional content. If you are on current maintenance for IBM Tivoli Application Dependency Manager, you are entitled to IBM Tivoli Change and Configuration Management Database V1.1. You should not purchase both offerings.

Tivoli Application Dependency Discovery Manager V5.1 and Tivoli Change and Configuration Management Database V1.1 provide rich details of configuration items with automated, agentless discovery of the assets and their application dependencies, as well as a Discovery Library technology that leverages data from other sources. With the ability to audit and control configuration items with full configuration and change management processes, Tivoli Application Dependency Discovery Manager V5.1 and Tivoli Change and Configuration Management Database V1.1 act as integration platforms for operational management products.

For all marketing and technical information about Tivoli Change and Configuration Management Database V1.1 and Tivoli Application Dependency Discovery Manager V5.1, refer to Software Announcement 206-148 , dated June 27, 2006.
 
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Key prerequisites

Refer to the Software requirements section.
 
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Planned availability dates
  • June 30, 2006: Electronic software delivery
  • July 28, 2006: Media and documentation

 
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Description

Effective with this announcement, if you have a license for IBM Virtualization Engine™ Resource Dependency Service, you may purchase IBM Tivoli Application Dependency Discovery Manager V5.1 via the license trade up part numbers.

For all marketing and technical information, refer to Software Announcement 206-148 , dated June 27, 2006. The referenced announcement has the IBM Tivoli Change and Configuration Management Database V1.1 information which is identical to IBM Tivoli Application Dependency Discovery Manager V5.1. You should not purchase both offerings.

Availability of national languages

IBM Tivoli Application Dependency Discovery Manager is enabled for worldwide availability on the dates shown below.

                                         General availability
Product description      Language        date
 
IBM Tivoli App Dep Dis   English         July 28, 2006
 Mgr V5.1.0              International

Trademarks

 
Virtualization Engine is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Technical information

Specified operating environment

Software requirements

Contact your IBM sales representative before deploying into an AIX® environment to understand installation requirements.

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: IBM Tivoli Application Dependency Discovery Manager V5.1 and IBM Tivoli Change and Configuration Management V1.1 are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • Quick Start Guide GI11-6473

Security, auditability, and control

IBM Tivoli Application Dependency Discovery Manager V5.1 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software services

IBM services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM software services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM software services or to contact a software services sales specialist, visit

To locate an IBM Business Partner, visit

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM eServer® pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows™/Intel® technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Enterprise

A person or single entity and the subsidiaries owned by more than 50 percent.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat", active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit (VU) is a metric used to compute license quantities and is program specific.

Install

An install is a copy or instance of the program in the enterprise.

Product Web site

A complete list of IBM Tivoli products is available at

Licensing Web site

IBM Tivoli product licensing documents are available at

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes®.

Pricing example

IBM Tivoli Application Dependency Discovery Manager V5.1

A customer wishes to purchase IBM Tivoli Application Dependency Discovery Manager V5.1 to manage an environment of 550 servers and 150 clients. The customer must purchase at least one install of the IBM Tivoli Application Dependency Discovery Manager V5.1 application and obtain entitlements for the servers and clients as follows:

                         Quantity in customer
Devices managed          environment
 
Servers                  550
Clients                  150

The following scalable usage table is used to determine the required number of value units.

               Minimum devices  Maximum devices
               (device = 1      (device = 1
Usage level,   server or 100    server or 100    Value Units
cumulative     clients)         clients)         per x use
 
1                   1                100            20
2                 101                500            18
3                 501              1,000             8
4               1,001             10,000             4
5              10,001             25,000             2
6              25,001                                1

Clients round up to the nearest hundred.

550 servers

                 Value Units per
Servers          server              Value Units
 
Tier 1 = 100     20                   2,000
Tier 2 = 400     18                   7,200
 
Tier 3 =  50      8                     400
Total =  550                          9,600

150 clients

Clients (100 clients   Value Units per
= 1 server)            server            Value Units
 
Tier 1 = 2             20                40
Total = 2                                40

In this example, the customer must license one install and 9,640 Value Units.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title         Product group   Product
                                                category
 
IBM Tivoli Application          Tivoli IT       Tivoli Change
Dependency Discovery Manager    Service         & Config Mgt
                                Management      Database
 
                                      PID        Charge unit
Program name                          number     description
 
IBM Tivoli Application Dependency     5724-N55   Value Unit
 Discovery Manager
IBM Tivoli Application Dependency     5724-N55   Installs
 Discovery Manager

Charge metrics definitions

Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a Proof of Entitlement (PoE) for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Processor (Value Unit)

A processor (commonly called a CPU or core) is a functional unit within a computing device that interprets and executes instructions. A processor consists of at least an instruction control unit and one or more arithmetic and/or logic unit. With multicore technology, each core is considered a processor. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

With full capacity licensing, a PoE must be acquired for the appropriate number of value units based on all activated processors on the server available to the program or a component of the Program.

Install

A copy or instance of the program in the enterprise.

Value Unit

A Value Unit is a metric used to compute license quantities and is program specific.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli Application Dependency Discovery Manager V5.1.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM Tivoli Application      IBM Tivoli App Dep Dis Mgr  BJ0GVIE
 Dependency Discovery Mgr    English International
 Install                     Solaris (Sun
                             Microsystems), Red Hat
                             Linux™ CD-ROM Digital Disk
                             — ISO 9660 Standard
IBM Tivoli Application      IBM Tivoli App Dep Dis Mgr  BJ0GVIE
 Dependency Discovery Mgr    English International
 Value Unit                  Solaris (Sun
                             Microsystems), Red Hat
                             Linux CD-ROM Digital Disk
                             — ISO 9660 Standard

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per install and per number of required Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Application Dependency Discovery Manager

Part description                  Part number
 
IBM Tivoli Application
 Dependency Discovery Manager
IBM Tiv Appl Depen Disc Install   D5831LL
 from RDS (AAS) Trdup Lic+SW
 Maint 12 MO
IBM Tivoli Application            E02ENLL
 Dependency Discov Mgr Inst
 Annual SW Maint Rnwl
IBM Tivoli Application            D575LLL
 Dependency Discov Mgr Inst
 Lic+SW Maint 12 Mo
IBM Tivoli Application            D575MLL
 Dependency Discov Mgr Inst SW
 Maint Reinstate 12 Mo
IBM Tivoli Application            E02EPLL
 Dependency Discov Mgr VU Annual
 SW Maint Rnwl
IBM Tivoli Application            D575NLL
 Dependency Discov Mgr VU Lic+SW
 Maint 12 Mo
IBM Tivoli Application            D575PLL
 Dependency Discov Mgr VU SW
 Maint Reinstate 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                       Part number
 
IBM Tiv Application Dependency    BJ0GVIE
Discovery Mgr 5.1.0 DVD MP
Multplatf Int Eng

IBM Tivoli Application Dependency Discovery Mgr is also available via Web download from Passport Advantage.

Withdrawal of Passport Advantage part numbers

Effective August 11, 2006, IBM will withdraw from marketing the following products licensed under the IBM International Program License Agreement. A replacement product and availability date is listed if one is available.

Withdrawn products           Replacement products
Part     Product name        Part    Product name         Avail.
No.                          No.                          date
 
5724-N55 IBM Tivoli
          Application
          Dependency
          Discovery Mgr
          V4.1.0
 
BJ0GGNA  IBM Tivoli          BJ0GVIE IBM Tiv Application  07/28/06
          Application                 Dependency
          Dependency                  Discovery Mgr V5.1.0
          Discovery Manager           DVD MP Multplatf
          V4.1 U.S. English           Int Eng
          MP

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number

                                     Program
Program name                         number     Form number
 
IBM Tivoli Application Dependency    5724-N55   L-NSTL-6KPN6
Discovery Mgr

On or near the planned availability date, the License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer?: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

Usage is limited to the quantity of installs and Value Units licensed.

Additional usage restrictions are specified in the License Information document for this program product.

For additional information refer to the License Information document that is available on the IBM Software License Agreement Web site

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available: Not applicable.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase / upgrade tools."

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, eServer, POWERparallel, pSeries, zSeries, Notes, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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