IBM Tivoli IT Service Management suite enables the running of IT like a business

IBM United States Software Announcement 206-148
June 27, 2006

 

 ENUS206-148.PDF (97KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Software services
TOC link Planned availability dates TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Description TOC link Ordering information
TOC link Product positioning TOC link Terms and conditions
TOC link Availability of national languages TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
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At a glance

IBM Tivoli IT Service Management helps you automate IT processes to increase efficiency and effectiveness of running the business of IT. The key for this solution is IBM Tivoli Change and Configuration Management Database (CCMDB) V1.1 that enables you to standardize and share information that integrates people, processes, information, and technology for real business results. CCMDB is the platform that provides change and configuration process management, and the process engine and common facilities for:

  • IBM Tivoli Release Process Manager V1.1 — improves effectiveness of your release management for successful deployment into a live environment
  • IBM Tivoli Availability Process Manager V1.1 — provides service, availability, and incident management
  • IBM Tivoli Storage Process Manager V1.1 — leverages information from CCMDB to improve your storage management processes
  • IBM Tivoli Unified Process Composer V2.1 — designed to make the Information Technology Infrastructure Library (ITIL) actionable

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

The IBM vision for IT Service Management is to provide our customers with the capability to understand their IT infrastructure and implement processes to help them manage IT like a business. To do so, IBM is focusing on four areas: technology integration and standards, improved collaboration among IT people spread across organizational silos, best practices-based process modules to enable automated process execution, and sharing of business-critical IT information to improve decision making.

At the heart of the IBM solution is IBM Tivoli® Change and Configuration Management Database (CCMDB) V1.1. It provides rich details of configuration items with automated, agentless discovery of the assets and their application dependencies, as well as a Discovery Library technology to help leverage data from other sources. It provides the ability to audit and control configuration items with full configuration and change management processes, and acts as an integration platform for operational management products.

Using CCMDB as an integration platform for IT Infrastructure Library (ITIL)-aligned process flows of change and configuration, you can also take advantage of the process managers for release, availability, and storage. Each of these process managers runs on top of CCMDB. Along with CCMDB, the suite includes:

  • IBM Tivoli Availability Process Manager provides activities that help customers with service level management, availability management, and incident management to determine the business impact of incidents or service disruptions to better classify and prioritize incidents.
  • IBM Tivoli Release Process Manager is a productivity tool to manage, audit, and coordinate simple and complex release tasks to be completed in the right order by the right people.
  • IBM Tivoli Storage Process Manager helps you manage data growth and storage incidents, configure your storage environment, and manage data compliance.

IBM Tivoli Unified Process Composer provides a published Web site showing detailed documentation of IT Service Management (ITSM) processes based on industry best practices.
 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates

For all products except Tivoli Storage Process Manager:

  • June 30, 2006: Electronic software delivery (English only)
  • July 28, 2006: Media and documentation (English only)

For Tivoli Storage Process Manager:

  • July 28, 2006: Electronic software delivery (English only)
  • August 25, 2006: Media and documentation (English only)

For all products except Tivoli Unified Process Composer:

  • September 29, 2006: Electronic software delivery (NLV)
  • October 20, 2006: Media and documentation (NLV)

For Tivoli Unified Process Composer:

  • July 28, 2006: Electronic software delivery (NLV)
  • August 18, 2006: Media and documentation (NLV)

 
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Description

IBM Tivoli Change and Configuration Management Database (CCMDB) V1.1 provides an integration platform for people, the processes supporting IT Service Management, the information required to support those processes, and the integration to the tools used to perform service management tasks. With CCMDB, you get a rich data model, two key technologies that populate the data, automated agentless relationship discovery, and a discovery library to allow you to populate CCMDB from your existing tools and repositories of configuration information, whether it is an off-the-shelf product or a customer-developed application.

CCMDB has two installation phases:

  • Phase one deploys configuration discovery and tracking function to help identify the configuration items throughout an enterprise and the relationships between them.
  • Phase two deploys the entire CCMDB, which provides the discovery from phase one, plus change management processes, a process workflow engine for all the process managers, additional reporting capabilities, and the process artifact database to allow capture of process related information to the affected configuration items.

Features of CCMDB:

  • Rich, extensible data model
  • Multiple methods to populate and reconcile the information in the CCMDB
  • Process management for both change and configuration
  • Federation capabilities to ease the pain of visualizing and collecting data from operational management products
  • Process management platform, to drive consistent and timely task execution and reporting capabilities

Storage discovery for the CCMDB is accomplished via IBM TotalStorage® Productivity Center Limited Edition V3.1.2. Productivity Center Limited Edition provides configuration information on storage arrays and SAN fabric switches for both IBM and heterogeneous storage. It also includes a health monitor and topology viewer of the SAN as well as basic configuration management of storage systems. Integration between Productivity Center and CCMDB is via the discovery library capability. Once in CCMDB, you can understand how the storage environment supports your applications and business services. Productivity Center Limited Edition is available as a stand-alone no charge product for up to 2 TBs of storage discovery. For environments of greater than 2 TBs, you can purchase IBM TotalStorage Productivity Center for Fabric.

IBM Tivoli Application Dependency Manager V5.1, announced in Software Announcement 206-149 , dated June 27, 2006, and CCMDB V1.1, referenced in this announcement, provide the same functional content. If you are current on maintenance plans of TADDM V4.1, and earlier, you are entitled to receive TADDM V5.1 media pack (BJ0GVIE) which has the same function as CCMDB V1.1. You should not purchase both offerings.

IBM Tivoli Release Process Manager V1.1 leverages information from CCMDB, as well as Tivoli operational management products such as IBM Tivoli Configuration Manager and IBM Tivoli Provisioning Manager, to improve the efficiency and effectiveness of your release management processes.

Features of IBM Tivoli Release Process Manager:

  • Process executables to drive the release management process
  • Customizable workflow to tailor the process to your needs
  • Template creation to drive consistency between releases, while allowing for a customized approach dependent on the type of release being deployed
  • Release planning to ensure impact assessment is done with respect to all activities planned within the IT infrastructure

IBM Tivoli Availability Process Manager V1.1 leverages information from CCMDB, as well as Tivoli operational management products such as IBM Tivoli Monitoring V6.1 and IBM Tivoli OMEGAMON® XE V3.1.0 to improve the efficiency and effectiveness of your incident, problem, and availability management processes.

Features of IBM Tivoli Availability Process Manager V1.1:

  • Determine business impact that increases the speed and accuracy with which the failing component is identified, and identifies the business impact and service level urgency to effectively prioritize an incident or problem. A user may also launch the Tivoli Enterprise™ Portal and other operational management product consoles in the context of the incident to more quickly diagnose and resolve the issue.
  • Automated incident creation in CCMDB from Tivoli Enterprise Console® rule. The determine business impact function will be run upon creation of an incident in the CCMDB and this information will be stored in the record. The incident ID and status can be synchronized with a service desk incident record.

IBM Tivoli Storage Process Manager V1.1 leverages information from CCMDB as well as Tivoli operational management products such as IBM Tivoli Storage Manager and IBM TotalStorage Productivity Center to improve the efficiency and effectiveness of your storage management processes.

Features of IBM Tivoli Storage Process Manager V1.1:

  • Storage object and management policy creation
    • Fully defined model of storage attributes and relationships in CCMDB
    • Know what is in your storage environment and its relationships
  • Data cleanup process workflows
    • Leverages CCMDB/Foundation
    • Leverages IBM TotalStorage Productivity Center for Data V3.1.2, or later and IBM Tivoli Storage Manager V5.3, or later
    • Includes best practices for storage tiers
  • Storage provisioning process templates
    • Based on your management policies — IBM TotalStorage Productivity Center and IBM Tivoli Provisioning Manager are key components
    • Exploits IBM TotalStorage Productivity Center for Fabric and IBM TotalStorage Productivity Center for Disk
  • Tivoli Storage Manager incident prioritization — Based on your management policies
  • Integration with change and availability management
  • Reporting on process management performance

IBM Tivoli Unified Process Composer V2.1 is comprised of three main components:

  • A Web site documenting best practices for implementing IT Service Management (ITSM) processes based on the IBM process reference model for IT. This includes defined component relationships, activities, tasks, work products, roles, and tool guidance.

    This Web site allows you to understand how ITSM processes work; what problems can be solved; what activities are required; who is responsible; and what tools are available to help automate or complete the processes.

  • A method library, which provides the process models, activities, tasks, roles, and tool guidance in a format that can be customized by a client.
  • Rational® method composer, an Eclipse-based tool that allows users to customize the supplied method library and publish a customized Web site.

    If you have developed your own processes, perhaps derived from industry process models, then IBM Tivoli Unified Process Composer allows you to document them in an easily understood and modifiable manner, for the use by your department and for regulatory compliance.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at the following URL


 
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Product positioning

CCMDB is the foundation of the Tivoli IT Service Management suite of products. It provides the integration platform for all process manager products that provides consistent management of process creation, workflow, monitoring, and reporting. It is a means to find and collect information about the IT infrastructure and store it or federate to the appropriate information when assessment, planning, management, or analysis is required. It lets you run your processes in an effective and efficient manner, and allows IT operations to understand the current state of the configuration items, and helps them manage those configuration items to their desired state.

IBM Tivoli Release Process Manager provides an executable process flow, giving business and IT operations a simple and flexible way to plan, schedule, and implement new releases into the infrastructure to support their clients.

IBM Tivoli Availability Management is one of a family of ITSM process managers that provides automated ITIL-aligned workflows for key IT processes. It lets service desk analysts and subject matter experts quickly and accurately categorize and prioritize incidents and problems. Availability managers can better understand the business impact of IT services.

IBM Tivoli Storage Process Manager allows storage and data administrators to better understand the impact of the changes and incidents of the storage environment on the business. It provides the capability for them to quickly and accurately categorize and prioritize storage incidents, problems, and requests for configuration, provisioning, and data cleanup.

IBM Tivoli Unified Process Composer is targeted at organizations that are trying to improve their ITSM processes through the implementation of best practices.

These organizations need:

  • A tool that can efficiently perform process definition and Web site publishing
  • A re-usable, modifiable set of process definitions that provide the basis for documenting any IT organization's operational model
  • To be able to integrate with other process areas such as the development process

IBM Tivoli Unified Process Composer provides the ability to create or modify process definitions and build a read-only Web site documenting those processes for use by other departments or auditors.

In addition to the ITSM products in this announcement, the IBM WebSphere® family of products also enable companies to document, automate, and customize their IT processes and the business processes they support. Selecting the appropriate product depends on the nature of the project. The following are some basic guidelines for selecting the appropriate IBM product.

Documenting IT processes

Many organizations begin to improve their IT processes by improving levels of process documentation and applying accepted industry best practices. IBM Tivoli Unified Process Composer is an ideal starting point for achieving these two objectives. It contains a comprehensive best practice-based process model and tooling that enable process analysts to easily customize, extend, and publish content.

Once an organization formalizes its desired processes, it typically begins to identify high-impact workflows and tasks that are candidates for automation. IBM Tivoli Unified Process Composer is also valuable for this purpose because it contains detailed descriptions of how IBM products can and should be used to automate the processes and tasks described in the Tivoli Unified Process model. These products include IBM Tivoli Process Managers, CCMDB, as well as other operational management products. Tivoli Unified Process Composer can also be used to identify and document other IT workflows that may be suitable for automation through custom development projects.

Automating IT processes

IBM offers two options for automating IT processes. IBM Tivoli Process Managers automate a number of best practice-defined, high-impact workflows. These products currently cover the areas of change and configuration management, release management, storage and data management, and availability management (including service level management, availability management, and part of incident management). Within these key areas, you will be able to use the process managers as is or have your operations staff customize them easily with the included configuration tools.

You may also want to automate IT (and business) process workflows that are not yet defined by the IBM Tivoli Process Managers. For these custom development projects, WebSphere Business Modeler, WebSphere Integration Developer, WebSphere Process Server, and WebSphere Portal Server offer an integrated, best-of-breed automation path.
 
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Availability of national languages

Tivoli Availability Process Manager, CCMDB, Tivoli Release Process Manager, Tivoli Storage Process Manager, and Tivoli Unified Process Composer are enabled for worldwide availability on the dates shown below. For CCMDB, Tivoli Release Process Manager, Tivoli Availability Process Manager, and Tivoli Storage Process Manager, the multilingual media pack is V1.1.1. For Tivoli Unified Process Composer, the multilingual media pack is V2.1.1.

Product                                  General
description         Language             availability date
 
ITAPM V1.1.0        English              July 28, 2006
                     International
ITAPM V1.1.1        Multilingual         October 20, 2006
                     (English
                     International,
                     French,
                     Russian,
                     Korean,
                     Chinese --
                     Simplified,
                     Spanish,
                     Portuguese-
                     Brazilian,
                     German,
                     Japanese,
                     Chinese --
                     Traditional,
                     Hungarian,
                     Czech,
                     Italian,
                     Polish)
ITCCMDB V1.1.1      Multilingual         October 20, 2006
                     (English
                     International,
                     French,
                     Russian,
                     Korean,
                     Chinese --
                     Simplified,
                     Spanish,
                     Portuguese-
                     Brazilian,
                     German,
                     Japanese,
                     Chinese --
                     Traditional,
                     Hungarian,
                     Czech,
                     Italian,
                     Polish)
ITCCMDB V1.1.0      English              July 28, 2006
                     International
ITRPM V1.1.1        Multilingual         October 20, 2006
                     (English
                     International,
                     French,
                     Russian,
                     Korean,
                     Chinese --
                     Simplified,
                     Spanish,
                     Portuguese-
                     Brazilian,
                     German,
                     Japanese,
                     Chinese --
                     Traditional,
                     Hungarian,
                     Czech,
                     Italian,
                     Polish)
ITRPM V1.1.0        English              July 28, 2006
                     International
ITSPM V1.1.1        Multilingual         October 20, 2006
                     (English
                     International,
                     French,
                     Russian,
                     Korean,
                     Chinese --
                     Simplified,
                     Spanish,
                     Portuguese-
                     Brazilian,
                     German,
                     Japanese,
                     Chinese --
                     Traditional,
                     Hungarian,
                     Czech,
                     Italian,
                     Polish)
ITSPM V1.1.0        English              August 25, 2006
                     International
ITUPC V2.1.0        English              July 28, 2006
                     International
ITUPC V2.1.1        Multilingual         August 18, 2006
                     (English
                     International,
                     French,
                     Korean,
                     Chinese --
                     Simplified,
                     Spanish,
                     Portuguese-
                     Brazilian,
                     French
                     Belgian,
                     German,
                     Japanese,
                     Chinese --
                     Traditional,
                     Italian)

Trademarks

 
Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, TotalStorage, OMEGAMON, Tivoli Enterprise Console, Rational, and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Technical information

Specified operating environment

Hardware requirements

For IBM Tivoli Change and Configuration Management Database (CCMDB)

Hardware minimums:

  • For the Configuration Discovery and Tracking server:
    • Two to four CPUs running a minimum processor speed of 2 GHz
    • Two to four GB of memory
    • 100 GB of available disk space
  • For the Process Management and Integration server:
    • Two to four CPUs running a minimum processor speed of 2 GHz
    • Two to four GB of memory
    • 100 GB of available disk space

IBM Tivoli Release Process Manager, IBM Tivoli Availability Process Manager, and IBM Tivoli Storage Process Manager require that they are deployed on the same machine as CCMDB.

For IBM Tivoli Unified Process Composer

Hardware minimums:

  • Intel® Pentium® III 800 MHz, or higher processor
  • 768 MB RAM; more memory improves responsiveness
  • 400 MB for installation; 800 MB in the TEMP directory during installation
  • Display resolution of 1024 x 768 x 256-color video resolution, or higher; high-color or true-color recommended

Software requirements

For CCMDB

Supported operating systems:

  • AIX® V5.2
  • AIX V5.3
  • Red Hat Enterprise Linux™ 3.0 AS/ES x86-32
  • Windows™ 2003 Enterprise Edition x86-32

Contact your IBM representative, before deploying into an AIX environment, to understand installation requirements.

The following are included with the product with a restricted use license:

  • DB2® UDB ESE V8.2 with FixPack 3
  • DB2 Admin Client V8.2 with FixPack 3
  • DB2 Alphablox V8.3
  • IBM Tivoli Directory Server V6.0.0 with FixPack 1
  • IBM Tivoli Directory Integrator V6.0
  • WebSphere® Application Server V6
  • WebSphere Application Server — Network Deployment V6.0.2.3
  • WebSphere Process Server V6.0.1
  • WebSphere Portal Enable for Multiplatforms V5.1.0.3
  • IBM HTTP Server V6.0
  • WebSphere Application Server Plugin for IHS V6.0
  • GSKit 7.0.3.3
  • IBM Rational® Agent Controller (for AC Log Analyzer)

Tivoli Release Process Manager, Tivoli Availability Process Manager, and Tivoli Storage Process Manager require CCMDB as a prerequisite.

For Tivoli Unified Process Composer

Software minimums:

  • Microsoft™ Windows XP SP1®, SP2®
  • Microsoft Windows 2003 Enterprise Edition SP1
  • Microsoft Windows 2000 SP4

Performance considerations: Performance of the products in this announcement will vary depending upon a customer's particular configuration and customization.

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM Tivoli Change and Configuration Management is distributed with:

  • Product DVD
  • License Information document, GI11-6485
  • Quick Start Guide, GI11-6473

IBM Tivoli Release Process Manager is distributed with:

  • Product CD-ROM
  • Quick Start Guide, GI11-6477

IBM Tivoli Availability Process Manager is distributed with:

  • Product CD-ROM
  • Quick Start Guide, GI11-4717

IBM Tivoli Storage Process Manager is distributed with:

  • Product CD-ROM
  • Quick Start Guide, GC32-0109

IBM Tivoli Unified Process Composer distributed with:

  • Product CD-ROM
  • Quick Start Guide, GI11-6486

Security, auditability, and control

The products in this announcement use the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software services

IBM services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM software services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM software services or to contact a software services sales specialist, visit

To locate an IBM Business Partner, visit


 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Processor (per processor charging under full capacity)

In full capacity charging, proof of entitlements must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the IBM eServer® zSeries IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.

Managed processor (charging under full capacity in the managed environment)

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors, which require proof of entitlement (PoE), are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required for the program's valuation method.
  4. In the IBM eServer zSeries IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades on which the program is run.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or manages.

Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlement sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product Web site

A complete list of IBM Tivoli products is available at Web site

Licensing Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisition. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.
  • Custom Build Registration — this is used with products that have a zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CBPDO).

Pricing examples

CCMDB V1.1

A customer wishes to purchase CCMDB V1.1 to manage an environment of 550 servers and 150 clients. The customer must purchase at least one install of the CCMDB V1.1 application and obtain entitlements for the servers and clients as follows:

                                  Quantity in
Devices                           customer
managed                           environment
 
Servers                           550
Clients                           150

The following scalable usage table is used to determine the required number of Value Units.

              Minimum devices  Maximum devices  Value Units
              (device = 1      (device = 1      per x use
Usage level,  server or 100    server or 100
cumulative    clients)         clients)
 
1                  1                100           20
2                101                500           18
3                501              1,000            8
4              1,001             10,000            4
5             10,001             25,000            2
6             25,001                               1

Clients round up to the nearest hundred.

550 servers

                       Value Units           Value
Servers                per server            Units
 
Tier 1 = 100           20                    2,000
Tier 2 = 400           18                    7,200
Tier 3 = 50             8                      400
Total = 550                                  9,600

150 clients

Clients (100           Value Units
clients                per                   Value
= 1 server)            server                Units
 
Tier 1 = 2             20                    40
Total = 2                                    40

In this example, the customer must license one install and 9,640 Value Units.

IBM Tivoli Release Process Manager V1.1

A customer wishes to purchase IBM Tivoli Release Process Manager V1.1 for coordinating and tracking releases of software and hardware for an environment of 550 servers and 150 clients. The customer must obtain entitlements for the servers and clients as follows:

                               Quantity in
Devices                        customer
managed                        environment
 
Servers                        550
Clients                        150

The following scalable usage table is used to determine the required number of Value Units.

              Minimum devices  Maximum devices
              (device = 1      (device = 1
Usage level,  server or 100    server or 100    Value Units
cumulative    clients)         clients)         per x use
 
1                  1               100              20
2                101               500              18
3                501             1,000               8
4              1,001            10,000               4
5             10,001            25,000               2
6             25,001                                 1

Clients round up to the nearest hundred.

550 servers

                       Value Units           Value
Servers                per server            Units
 
Tier 1 = 100           20                    2,000
Tier 2 = 400           18                    7,200
Tier 3 = 50             8                      400
Total = 550                                  9,600

150 clients

Clients (100           Value Units
clients                per                   Value
= 1 server)            server                Units
 
Tier 1 = 2             20                    40
Total = 2                                    40

In this example, the customer must license one install and 9,640 Value Units.

IBM Tivoli Availability Process Manager V1.1

A customer wishes to purchase IBM Tivoli Availability Process Manager V1.1 to ensure timely and efficient recovery of an IT service on an environment of 550 servers and 150 clients. The customer must obtain entitlements for the servers and clients as follows:

                               Quantity
Devices                        in customer
managed                        environment
 
Servers                        550
Clients                        150

The following scalable usage table is used to determine the required number of Value Units.

              Minimum devices  Maximum devices
              (device = 1      (device = 1
Usage level,  server or 100    server or 100    Value Units
cumulative    clients)         clients)         per x use
 
1                  1               100              20
2                101               500              18
3                501             1,000               8
4              1,001            10,000               4
5             10,001            25,000               2
6             25,001                                 1

Clients round up to the nearest hundred.

550 servers

                       Value Units           Value
Servers                per server            Units
 
Tier 1 = 100           20                    2,000
Tier 2 = 400           18                    7,200
Tier 3 = 50             8                      400
Total = 550                                  9,600

150 clients

Clients (100           Value Units
clients                per                   Value
= 1 server)            server                Units
 
 
Tier 1 = 2             20                    40
Total = 2                                    40

In this example, the customer must license one install and 9,640 Value Units.

IBM Tivoli Storage Process Manager V1.1

A customer wishes to purchase IBM Tivoli Storage Process Manager V1.1 to configure a storage environment, manage data growth and data compliance, and track incidents associated with storage on an environment of 550 servers, 150 clients, and 100 terabytes. The customer must obtain entitlements for the servers and clients as follows:

                               Quantity
Devices                        in customer
managed                        environment
 
Servers                        550
Clients                        150

The following scalable usage table is used to determine the required number of Value Units.

              Minimum devices  Maximum devices
              (device = 1      (device = 1
Usage level,  server or 100    server or 100    Value Units
cumulative    clients)         clients)         per x use
 
1             1                100              20
2                101                500              18
3                501              1,000               8
4              1,001             10,000               4
5             10,001             25,000               2
6             25,001                                  1

Clients round up to the nearest hundred.

550 servers

                       Value Units           Value
Servers                per server            Units
 
Tier 1 = 100           20                    2,000
Tier 2 = 400           18                    7,200
Tier 3 = 50             8                      400
Total = 550                                  9,600

150 clients

Clients (100           Value Units
 
clients                per                   Value
= 1 server)            server                Units
 
Tier 1 = 2             20                    40
Total = 2                                    40

100 terabytes

Terabytes              Value Units
(1 terabyte            per                   Value
= 10 server)           server                Units
 
Tier 1 = 100           20                     2,000
Tier 2 = 400           18                     7,200
Tier 3 = 500            8                     4,000
Total = 1000                                 13,200

In this example, the customer must license one install and 22,840 Value Units.

IBM Tivoli Unified Process Composer V2.1

Each install of the CCMDB application entitles the customer to an initial 10-user license of IBM Tivoli Unified Process Composer. Additional licenses are licensed according to the pricing example below.

A customer wishes to purchase additional licenses of IBM Tivoli Unified Process Composer to obtain detailed documentation of ITSM processes based on industry best practices. Licensing for IBM Tivoli Unified Process Composer is based on the number of authorized users, and each license is good for 10 authorized users.

Number of authorized              Number of ITUP
users in                          composer purchases/
customer environment              instances required
 
 1                                1
10                                1
12                                2
25                                3

Authorized users round up to the nearest ten.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function           Product          Product
title                       group            category
 
IBM Tivoli Availability     Tivoli IT        Tivoli Change
 Process Manager             Service          and Config Mgt
                             Management       Database
IBM Tivoli Change and       Tivoli IT        Tivoli Change
 Configuration Management    Service          and Config Mgt
 Database                    Management       Database
 
IBM Tivoli Release          Tivoli IT        Tivoli Change
 Process Manager             Service          and Config Mgt
                             Management       Database
IBM Tivoli Storage          Tivoli Storage   Tivoli Storage
 Process Manager                             Manager
 
IBM Tivoli Unified          Tivoli IT        Tivoli Change
 Process Composer            Service          and Config Mgt
                             Management       Database
 
 
Program                               PID        Charge unit
name                                  number     description
 
IBM Tivoli Availability Process       5724-N54   Value Unit
 Manager
IBM Tivoli Change and Configuration   5724-M19   Value Unit
 Management Database
IBM Tivoli Change and Configuration   5724-M19   Installs
 Management Database
IBM Tivoli Release Process Manager    5724-M18   Value Unit
IBM Tivoli Storage Process Manager    5724-O44   Value Unit
IBM Tivoli Unified Process Composer   5724-O14   10 Authorized
                                                  Users

Charge metrics definitions

Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A PoE must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Install

An install is a copy or instance of the program in the enterprise.

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per Value Unit, Installs, or 10 Authorized Users. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Availability Process Manager

Part                                    Part
description                             number
 
IBM Tivoli Availability Process
 Manager
IBM Tivoli Availability Process         D58C2LL
 Manager Value Unit Lic+SW Maint
 12 MO
IBM Tivoli Availability Process         E02JJLL
 Manager Value Unit Annual SW
 Maint Rnwl
IBM Tivoli Availability Process         D58C3LL
 Manager Value Unit SW Maint
 Reinstate 12 Mo

CCMDB

Part                                    Part
description                             number
 
IBM Tivoli Change and
 Configuration Management
 Database
IBM Tiv Change Config Mgmt DB           D58Q4LL
 Instl from RDS (AAS) Trdup
 Lic+SW Maint 12 Mo
IBM Tivoli Change and Config            E02HWLL
 Mgmt DB Install Annual SW Maint
 RNWL
IBM Tivoli Change and Config            D583VLL
 Mgmt DB Install Lic+SW Maint 12
 Mo
IBM Tivoli Change and Config            D583WLL
 Mgmt DB Install SW Maint
 Reinstate 12 Mo
IBM Tivoli Change and Config            E02HXLL
 Mgmt DB Value Unit Annual SW
 Maint Rnwl
IBM Tivoli Change and Config            D583XLL
 Mgmt DB Value Unit Lic+SW Maint
 12 Mo
IBM Tivoli Change and Config            D5841LL
 Mgmt DB Value Unit SW Maint
 Reinstate 12 Mo

IBM Tivoli Release Process Manager

Part                                    Part
description                             number
 
IBM Tivoli Release Process
 Manager
IBM Tivoli Release Process              E02I3LL
 Manager Value Unit Annual SW
 Maint Rnwl
IBM Tivoli Release Process              D584ULL
 Manager Value Unit Lic+SW Maint
 12 Mo
IBM Tivoli Release Process              D584VLL
 Manager Value Unit SW Maint
 Reinstate 12 Mo

IBM Tivoli Storage Process Manager

Part                                    Part
description                             number
 
IBM Tivoli Storage Process
 Manager
IBM Tivoli Storage Process              D58N0LL
 Manager Value Unit SW Maint
 Reinstate 12 Months
IBM Tivoli Storage Process              D58MXLL
 Manager Value Unit Lic+SW Maint
 12 Months
IBM Tivoli Storage Process              E02MMLL
 Manager Value Unit SW Maint
 Annual Renewal

IBM Tivoli Unified Process Composer

Part                                    Part
description                             number
 
IBM Tivoli Unified Process
 Composer
IBM Tivoli Unified Process              E02KELL
 Composer 10 Auth Users Annual SW
 Maint Rnwl
IBM Tivoli Unified Process              D58G5LL
 Composer 10 Auth Users Lic+SW
 Maint 12 Mo
IBM Tivoli Unified Process              D58G6LL
 Composer 10 Auth Users SW Maint
 Reinstate 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                          Part       Availability
Description               number     date
 
IBM Tivoli Change and     BJ0HZIE    July 28, 2006
 Configuration Mgmt DB
 V1.1.0 DVD MP MultiP
 Int Eng
IBM Tivoli Change and     BJ0HZML    October 20, 2006
 Configuration Mgmt
 Database V1.1.1 DVD
 MP MultiP ML
IBM Tivoli Release        BJ0HYIE    July 28, 2006
 Process Manager
 V1.1.0 CD MP
 Multiplatform Int Eng
IBM Tivoli Release        BJ0HYML    October 20, 2006
 Process Manager
 V1.1.1 CD Media Pack
 Multiplatform ML
IBM Tivoli                BJ0I4IE    July 28, 2006
 Availability Process
 Manager V1.1.0 CD MP
 Multiplatform Int Eng
IBM Tivoli                BJ0I5ML    October 20, 2006
 Availability Process
 Manager V1.1.1 CD MP
 Multiplatform ML
IBM Tivoli Storage        BJ0IDIE    August 25, 2006
 Process Manager
 V1.1.0 CD MP
 Multiplatform Int Eng
IBM Tivoli Storage        BJ0IEML    October 20, 2006
 Process Manager
 V1.1.1 CD Media Pack
 Multiplatform ML
IBM Tivoli Unified        BJ0I3IE    July 28, 2006
 Process Composer
 V2.1.0 CD MP Windows
 Int Eng
IBM Tivoli Unified        BJ0I3ML    August 18, 2006
 Process Composer
 V2.1.1 CD Media Pack
 Windows ML

The products in this announcement are also available via Web download from Passport Advantage.

Withdrawal of Passport Advantage part numbers: Effective October 20, 2006 , IBM will withdraw from marketing the following English media packs (V1.1.0 or V2.1.0) licensed under the IBM International Program License Agreement. The replacement multilingual media packs (V1.1.1 or V2.1.1) and availability dates are listed.

Withdrawn products       Replacement products
 
Part     Product         Part    Product         Available
number   name            number  name            date
 
5724-M18 IBM Tivoli
          Release
          Process
          Manager
          V1.1.0
BJ0HYIE  IBM Tivoli      BJ0HYML IBM Tivoli      October 20, 2006
          Release                 Release
          Process                 Process
          Manager                 Manager
          V1.1.0 CD MP            V1.1.1 CD
          Multiplatform           Media Pack
          Int Eng                 Multiplatform
                                  ML
5724-M19 IBM Tivoli
          Change
          and
          Configuration
          Mgmt DB
          V1.1.0
BJ0HZIE  IBM Tivoli      BJ0HZML IBM Tivoli      October 20, 2006
          Change                  Change
          and                     and
          Configuration           Configuration
          Mgmt DB                 Mgmt Database
          V1.1.0                  V1.1.1 DVD MP
          DVD MP MultP            MultP ML
          Int Eng
 
5724-N54 IBM Tivoli
          Availability
          Process
          Manager
          V1.1.0
BJ0I4IE  IBM Tivoli      BJ0I5ML IBM Tivoli      October 20, 2006
          Availability            Availability
          Process                 Process
          Manager                 Manager
          V1.1.0 CD MP            V1.1.1 CD MP
          Multiplatform           Multiplatform
          Int Eng                 ML
5724-O14 IBM Tivoli
          Unified
          Process
          Composer
          V2.1.0
BJ0I3IE  IBM Tivoli      BJ0I3ML IBM Tivoli      August 18, 2006
          Unified                 Unified
          Process                 Process
          Composer                Composer
          V2.1.0 CD MP            V2.1.1 CD
          Windows                 Media Pack
          Int Eng                 Windows ML
5724-O44 IBM Tivoli
          Storage
          Process
          Manager
          V1.1.0
BJ0IDIE  IBM Tivoli      BJ0IEML IBM Tivoli      October 20, 2006
          Storage                 Storage
          Process                 Process
          Manager                 Manager
          V1.1.0 CD MP            V1.1.1 CD
          Multiplatform           Media Pack
          Int Eng                 Multiplatform
                                  ML

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form numbers

Program                    Program     Form
name                       number      number
 
IBM Tivoli Availability    5724-N54    L-NSTL-6NJLU7
 Process Manager
IBM Tivoli Change and      5724-M19    L-MB0E-6PTPRF
 Configuration Mgmt DB
IBM Tivoli Release         5724-M18    L-MBOE-6PXJCK
 Process Manager
IBM Tivoli Storage         5724-O44    L-KGAR-6PAPW7
 Process Manager
IBM Tivoli Unified         5724-O14    L-KFES-6PLQVU
 Process Composer

On or near the planned availability date, the License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer

                                              Copy and use
                                              on
Product                                       home/portable
name                                          computer?
 
IBM Tivoli Availability Process Manager       No
IBM Tivoli Change and Configuration Mgmt DB   No
IBM Tivoli Release Process Manager            No
IBM Tivoli Storage Process Manager            No
IBM Tivoli Unified Process Composer           No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes. Usage is limited to the number of Value Units, installs, or 10 authorized users licensed.

For additional information, refer to the License Information Document that is available on the IBM Software License Agreement Web site

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available

Not applicable.
 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools."

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID)


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, DB2, WebSphere, Rational, SP1, SP2, POWERparallel, pSeries, zSeries, eServer, Notes, z/OS, SystemPac, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium and Intel are registered trademarks of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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