IBM Tivoli Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS V5.1 help you manage IT infrastructure costs and enable effective chargebackIBM United States Software Announcement 206-119
May 23, 2006
|At a glance|
IBM Tivoli Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS V5.1 are designed to:
- Collect and report usage data throughout the enterprise
- Bill the utilization and costs associated with many computing resources
- Help you manage and control IT costs
- Help you create an IT chargeback process
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
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IBM Tivoli® Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS® V5.1 are powerful cost management tools designed to provide usage-based accounting and charging for IT system resources. They help you determine your IT infrastructure costs with features designed to measure, analyze, report, and bill the utilization and costs of computing resources such as servers, storage, networks, databases, messaging, and many other shared services. The usage data collected is organized and restructured as reporting information that helps you track and allocate resources. Chargeback, resource accounting, and shared services billing features are included.
IBM Tivoli Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS V5.1 collectors are the source of the IT system usage data.
- IBM Tivoli Usage and Accounting Manager V5.1 have collectors for the Windows, RedHat, SUSE Linux, and VMware platforms.
- IBM Tivoli Usage and Accounting Manager for z/OS V5.1 have an interface to IBM Tivoli Decision Support for z/OS for its collector.
IBM Tivoli Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS
V5.1 products are sourced from IBM's acquisition of CIMS Lab, Inc.
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Refer to the Software requirements section.
|Planned availability dates|
- May 26, 2006: Electronic software delivery
- May 26, 2006: Media and documentation
IBM Tivoli Usage and Accounting Manager (ITUAM) V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS V5.1 are resource accounting products that enable you to track, manage, allocate, and bill for IT resources. ITUAM helps with:
- Usage-based accounting and chargeback
- IT cost allocation and analysis
- Application allocation and availability
- Resource utilization and capacity reporting
- Easy reporting through Web interface
ITUAM consolidates different types of usage metering data into an integrated reporting structure. ITUAM can then generate reports, invoices, and summary files that show resource consumption and cost for the different functional units within an organization. This information is presented in Web, print, or file formats for easy availability.
IBM Tivoli Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS V5.1 collectors are the data collection agents that provide the usage data. Collectors are available for multiple platforms and different releases and are designed to consume minimal CPU and storage resources. IBM Tivoli Usage and Accounting Manager V5.1 collectors are targeted to support Windows-based platforms while IBM Tivoli Usage and Accounting Manager for z/OS is targeted at the z/OS platform through its collector interface to IBM Tivoli Decision Support for z/OS.
IBM Tivoli Usage and Accounting Manager V5.1 should limit data import to the Windows and Linux collector platforms listed in the Software requirements section.
IBM Tivoli Usage and Accounting Manager for z/OS V5.1 should limit data import to that received from IBM Tivoli Decision Support for z/OS.
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit Web site
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No publications are shipped with these products.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
To receive news on many publications subscribe through Mysupport.
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Specified operating environment
The following hardware is recommended for the IBM Tivoli Usage and Accounting Manager (ITUAM) V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS® V5.1 database server and Web/reporting server.
- 3 GHz processor for both servers
- 2 GB of free memory for both servers
- 80 GB hard drive space for database server
- 30 GB hard drive space for Web/reporting server
IBM Tivoli Usage and Accounting Manager V5.1 has server, client, and collector components. The following table identifies the platforms supported by each component.
Platform Server Client Collector Windows(TM) 2000 x x x Server Windows XP x x Professional -- IA32 Windows Server x x x 2003 Standard Edition -- IA32 Windows Server x x x 2003 Enterprise Edition -- IA32 Windows Server x x 2003 Enterprise Edition -- x64 Red Hat x Enterprise Linux(TM) 4.0 -- IA32 Red Hat x Enterprise Linux 3.0 -- IA32 SUSE Linux x Enterprise Server 9.0 (IA32) SUSE Linux x Enterprise Server 9.0 for AMD64 and EM64T VMware ESX x 2.5.x
IBM Tivoli Usage and Accounting Manager for z/OS V5.1 has the same server and client support as IBM Tivoli Usage and Accounting Manager V5.1. IBM Tivoli Usage and Accounting Manager for z/OS V5.1 collector support consists of an interface to IBM Tivoli Decision Support for z/OS. The supported collector platforms are z/OS V1.1, V1.2, V1.3, and V1.4.
The server component supports the following databases for reporting.
- DB/2 V8.1 and V8.2 (Windows only)
- MS SQL Server 2000 and MS SQL Server 2005
- Oracle 9i, Oracle 9i v2, Oracle 10 (all Windows only)
Report generation requires that you have Crystal Reports or MS Reporting Services. IBM Tivoli Usage and Accounting Manager reports are from the chosen database using Crystal Reports or MS Reporting Services as the underlying reporting engine and MS IIS as the web server.
Updates to the platforms supported by IBM Tivoli Usage and Accounting Manager will be available at the following Web site
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
IBM Tivoli Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS V5.1 are distributed with:
- International Program License Agreement (Z125-3301)
- License Information document
Security, auditability, and control
IBM Tivoli Usage and Accounting Manager V5.1 and IBM Tivoli Usage and Accounting Manager for z/OS V5.1 use the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
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IBM Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.
To learn more about IBM Software Services or to contact a software services sales specialist, visit
To locate an IBM Business Partner, visit
IBM Tivoli enhanced value-based pricing terminology
IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel® technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Client Device or Client
A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.
Millions of Service Units (MSU)
An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).
For more detailed information about PSLC pricing, go to
Network Node or Node
Network Nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports.
A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).
Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
A port is the physical connection between a device and the network.
A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.
A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.
Standby or Backup Systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat", active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Tivoli Management Points
A Tivoli Management Point is a metric used to compute license quantities and is program specific.
A Value Unit is a metric used to compute license quantities, is program specific, and is typically only used on products managing zSeries systems.
Product Web Site
A complete list of IBM Tivoli products is available at Web site
Licensing Web Site
IBM Tivoli product licensing documents are available at Web site
Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.
To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total "Passport Advantage points value":
- Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value".
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following Web site
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months this is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 Months this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs these are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs these contain printed documentation such as the User's Guide and Release Notes®.
- Custom Build Registration this is used with products that have an IBM zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CBPDO).
IBM Tivoli Usage and Accounting Manager V5.1: A license is required for each server which is managed by the program. IBM Tivoli Usage and Accounting Manager is licensed by Managed Server.
If the customer's environment managed includes:
- 20 Uniprocessor servers
- 25 2-way servers
- 12 4-way servers
The customer will require the following entitlements:
Quantity in Server Systems customer entitlements managed environment required Uniprocessor 20 20 2-way 25 25 4-way 12 12 Total server 57 entitlements
IBM Tivoli Usage and Accounting Manager for z/OS V5.1
A license is required for each server which deploys any or all of the components provided with the IBM Tivoli Usage and Accounting Manager for z/OS. The managing server (where the IBM Tivoli Usage and Accounting Manager for z/OS code is running) is the server to which the per-server licensing applies and is an exception to the Tivoli Environment-Managed model.
If the customer manages the usage and chargeback functions on one of their 2-way servers, the customer will require the following entitlements:
Quantity in Server Manager customer entitlements system environment required 2-way (managing 1 1 server) Total server 1 entitlements
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensed Product function title Product group category IBM Tivoli Usage and Configurations Tivoli Accounting Manager and Operations Previous C & O Offerings IBM Tivoli Usage and Configurations Tivoli Accounting Manager and Operations Previous for z/OS C & O Offerings
PID Charge unit Program name number description IBM Tivoli Usage and 5724-O33 Servers Accounting Manager IBM Tivoli Usage and 5724-O47 Servers Accounting Manager for z/OS
Charge metrics definitions
A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A proof of entitlement (POE) must be obtained for each server on which the Program or a component of the program is run or for each server managed by the program. Where "blade" technology is employed, each "blade" is considered a separate Server.
Passport Advantage Customer: Media Pack Entitlement Details
Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.
Tivoli Usage and Accounting Manager V5.1.0
Entitled maintenance offerings Media packs Part description description number IBM Tivoli IBM Tivoli Usage and BJ0IBIE Usage and Accounting Manager Accounting V5.1.0 Media Pack CD Manager ROM International Server English IBM Tivoli IBM Tivoli Usage and BJ0IAIE Usage and Accounting Manager Accounting for z/OS V5.1.0 Media Manager Pack CD ROM for z/OS International English Server
New licensees: Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per server. To order for Passport Advantage, specify the desired part number and quantity.
Passport Advantage program licenses
Tivoli Usage & Accounting Manager z/OS 5.1
Part Part description number IBM Tivoli Usage and Accounting Manager for z/OS IBM Tivoli Usage and Accounting Mgr D58HKLL z/OS Servers Lic & SW Maint 12 Mos IBM Tivoli Usage and Accounting Mgr E02KQLL z/OS Servers SW Maint Annual Renewal IBM Tivoli Usage and Accounting Mgr D58HLLL z/OS Servers SW Maint Reinst 12 Mos
Tivoli Usage and Accounting Manager 5.1
Part Part description number IBM Tivoli Usage and Accounting Manager IBM Tivoli Usage and Accounting Mgr D58HILL Servers License & SW Main 12 Mos IBM Tivoli Usage and Accounting Mgr E02KPLL Servers SW Maint Annual Renewal IBM Tivoli Usage and Accounting Mgr D58HJLL Servers SW Maint Reinstatement 12 Mos
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part Description number IBM Tivoli Usage and Accounting BJ0IBIE Manager V5.1.0 CD ROM Media Pack IBM Tivoli Usage and Accounting BJ0IAIE Manager for z/OS V5.1.0 CD ROM Media Pack
Tivoli Usage and Accounting Manager 5.1 is also available via Web download from Passport Advantage.
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|Terms and conditions|
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License information form numbers
Program Program name number Form number Tivoli Usage & Acctg Mgr 5724-O47 NSTL-6NCN6J z/OS 5.1 Tivoli Usage and 5724-O33 NSTL-6NCRGN Accounting Manager 5.1
On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the Program, this warranty provides the customer with access to databases containing program information and FAQ's, including any known fixes to defects, which the customer can download or otherwise obtain and install.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.
- For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
Copy and use on home/portable computer
Copy and use on home/portable Product name computer? Tivoli Usage & Acctg Mgr z/OS 5.1 No Tivoli Usage and Accounting Manager 5.1 No
Volume orders (IVO): No
Passport Advantage applies
Yes and through the Passport Advantage Web site at
Usage restriction: Yes
- Usage is limited to the number of servers licensed.
For additional information refer to the License Information Document that is available on the IBM Software License Agreement Web site
Software maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each Program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
iSeries Software Maintenance applies: No
Educational allowance available
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|IBM Electronic Services|
IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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Information on charges is available at Web site
In the Electronic tools category, select the option for "Purchase/upgrade tools".
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Americas Call Centers Dept. Teleweb Customer Support, 9th floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: SE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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