IBM Workplace Services Express V2.6 provides improved performance, DB2 Express and Workplace Designer

IBM United States Software Announcement 206-092
April 25, 2006

 

 ENUS206-092.PDF (65KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information  
 
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At a glance

IBM Workplace Services Express V2.6 allows you to:

  • Benefit from improved performance
  • Deploy using the integrated copy of DB2® Express
  • Build custom Workplace Services Express applications using the included copy of IBM Workplace Designer

IBM Workplace Services Express V2.6 continues to provide:

  • A solution for document management, instant messaging, and portal on one server
  • Choice between user-based and processor-based licensing options
  • Operation with Microsoft Office 2000, XP, and 2003

 
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Overview

IBM Workplace Services Express V2.6 provides tools and functionality to help improve employee productivity by allowing teams to share documents, collaborate on projects, and access the business applications and content they need to accomplish their jobs. These same capabilities can be provided to extended teams, which include Business Partners and customers as well.

What's new in Workplace Services Express:

  • Improved performance
  • IBM DB2 Universal Database® Express Edition included
  • IBM Workplace Designer V2.6 included

Workplace Services Express continues to provide:

  • Team collaboration on documents and projects
  • Instant messaging for rapid communications with teammates
  • Portal access to business applications and content
  • Attractive total cost of ownership through the ability to use your existing Microsoft™ Office 2000, XP, and 2003 licenses with IBM Workplace Services Express
  • Simplified system management through single server operation

 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections for details.
 
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Planned availability dates
  • April 28, 2006: Electronic software delivery
  • May 19, 2006: Media and documentation

 
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Description

IBM Workplace Services Express V2.6

Workplace Services Express V2.6 provides powerful team collaboration and document management features that help teams work together more effectively. Workplace Services Express allows you to deploy team spaces where the documents, applications, and other information displayed on the page can be customized to meet the needs of specific teams or projects, or by the users themselves, to better match their individual work preferences. Workplace Services Express also includes integrated instant messaging and portal facilities.

Workplace Services Express V2.6 utilizes the latest in IBM Workplace technology and provides significant improvements in performance and scalability.

With this new release, Workplace Services Express now includes the following two new additions:

  • IBM DB2 Universal Database Express Edition
  • IBM Workplace Designer V2.6

Includes IBM DB2 Universal Database Express Edition

Workplace Services Express now includes DB2 Universal Database Express Edition. The integrated copy of DB2 Universal Database Express Edition is licensed for use in the storage and management of data used or generated by Workplace Services Express. Consult the product license for additional details.

Workplace Services Express also continues to support operation with a customer's existing databases, including:

  • IBM DB2 Express
  • IBM DB2 UDB for iSeries™
  • Microsoft SQL Server Enterprise 2000

Includes IBM Workplace Designer V2.6

Workplace Services Express V2.6 includes IBM Workplace Designer V2.6. IBM Workplace Designer V2.6 is an intuitive, visual development tool that allows the rapid creation and deployment of components for IBM Workplace Services Express applications. Script developers, Lotus® Domino® application developers, and the worldwide software developer community can easily create and deploy components to fit specific industry and business needs within IBM Workplace Services Express.

The intuitive, visual user interface, powerful scripting capabilities, and simplified component deployment make Workplace Designer V2.6 the fastest and easiest way to create and deploy new components for Workplace Services Express. Developers who use Workplace Designer do not need Java™ development skills. Those who do have these skills can make use of Workplace APIs and other Java APIs exposed through Workplace Designer V2.6.

Share documents with teammates more effectively

Workplace Services Express V2.6 provides you with a document manager that allows you and your teammates to share, organize, and edit documents of all types, ranging from company manuals to marketing chart sets and financial spreadsheets. Users can view, add, and delete documents in the document manager using Windows™ Explorer, Microsoft Office (2000, XP, or 2003) or a browser interface. Additional features include:

  • A simple approval process for file contribution
  • Integrated search capability
  • Versioning that allows users to track the evolution of a piece of content
  • Access control for managing viewing privileges of different content items

Workplace Services Express V2.6 document manager can help you make the most effective use of your company information by making it easily available to those who need it.

Create team spaces (online work areas) where teams can work together on projects

Workplace Services Express V2.6 allows you to create team spaces (online work areas) within the portal, which can be used by members of a team to share information. For instance, you can create a team space where teammates can store documents that are needed for a specific project. Access to a team space can be granted to all project members who can then contribute documents, review and edit them, and store them back in the team space. The team space can also contain a calendar on which project events can be scheduled for improved project management. Sample templates are provided with Workplace Services Express V2.6 for applications that accelerate the creation of team spaces for your unique needs.

Communicate and work with teammates more effectively

Workplace Services Express V2.6 provides instant messaging and chat for rapid communication among teammates. Combined with presence awareness, this feature allows you to see who is currently online and immediately communicate with the team. For instance, if you are reviewing a spreadsheet in the integrated document manager, and the spreadsheet author's name is highlighted, that indicates that the author is online. You can click on that person's name and immediately begin discussing the document with them, avoiding delays from back-and-forth phone messages.

Attractive total cost of ownership

Workplace Services Express provides an attractive total cost of ownership because it allows you to continue using your Microsoft Office 2000 and XP licenses to work with documents, while enjoying all the benefits of the newest technology for team collaboration and portal capabilities. If you do choose to move to Microsoft Office 2003 at some point, Workplace Services Express will work with it as well. Workplace Services Express provides you with the flexibility to make a change such as this when it best meets your needs. Workplace Services Express is a consolidated solution that includes facilities for team spaces, document management, instant messaging, presence awareness, and portal capabilities. You get all of this with one purchase and installation. The ability to run everything on one server means you can spend less on hardware, and your IT organization only needs to manage one server instead of multiple servers. Additionally, you can choose to license Workplace Services Express V2.6 based on the number of users you have or on the number of processors on which you will deploy it. This flexibility helps you to keep your costs low, while deploying a sophisticated solution for team collaboration and portal for your organization. User- or processor-based licensing can be used for an extranet-, intranet-, or Internet-based portal providing you with the flexibility needed to best match licensing to your planned usage.

Workplace Services Express V2.6 can help you realize substantial improvements in speed and flexibility in the marketplace by:

  • Helping to increase employee productivity, with easy-to-use and easy-to-customize work spaces where you can create, edit, and share documents, and work with the teammates and applications you need to get your job done, in less time.
  • Helping to reduce costs and complexity from a single-server, server-managed collaborative platform.
  • Providing immediate value, with out-of-the-box functionality that users can use and customize themselves.

Realize business value from your investment quickly

Workplace Services Express includes ready-to-use templates for team spaces that end users can self provision from their browsers. This allows your teams to begin using Workplace Services Express quickly and realizing the benefits it can provide in improved team collaboration on projects. Since the user's experience is deployed from the server and accessed from a browser, a Workplace Services Express based solution can adapt rapidly to changes in your organization or business environment. For instance, when you deploy a new business application for your users, you accomplish this by placing the application on a team space or portal page from which your users access it using their browser. This avoids the time-consuming task of installing traditional PC centric software on each user's PC whenever a new application is developed, a new employee hired, or some other change occurs in your business.

Additional license information

Workplace Services Express V2.6 is licensed for operation in a single-server configuration only. Clustering and cloning of servers is not supported.

You can choose between user-based licensing and processor-based licensing.

When user-based licensing is used, no more than 2,000 users may be placed on the server. When user-based licensing is used, there is no license restriction on the number of processors the server can have.

When processor-based licensing is used, you must obtain a license for each processor on the server and the server cannot have more than four processors in it. When processor-based is used, there is no license restriction on the number of users that are given access to the server.

If the customer purchases the Workplace Services Express' user license option, the customer receives entitlement for one user license of Workplace Designer with each 20 user license for Workplace Services Express purchased. If the customer purchases Workplace Services Express' processor license option, the customer receives entitlement for one user license of Workplace Designer with each Workplace Services Express processor license that they acquire. The customer is licensed to use the included copy of IBM Workplace Designer to develop components or programs only for use with their licensed copy of Workplace Services Express.

The customer is authorized to use the included copy of DB2 Express only in association with their licensed use of Workplace Services Express for the storage and management of data used and generated by Workplace Services Express.

Refer to the product license for additional details.

Workplace Services Express may be deployed in a warm standby configuration. Warm standby is defined as having the server powered up and not in use, but is ready to assume the workload of another server if that other server fails. A server that is placed in warm standby must have the number of Workplace Services Express V2.6 licenses that are sufficient to enable it to assume the workload of the other intended server.

Accessibility by people with disabilities

With the exception of the Portal Productivity Components, Workplace Services Express V2.6 has the following accessibility characteristics:

Features for vision impaired users:

  • Supports interfaces commonly used by screen readers
  • Can be operated using only the keyboard
  • Allows the user to request more time to complete timed responses
  • Supports customization of display attributes such as color, contrast, and font size
  • Communicates all information independently of color
  • Supports interfaces commonly used by screen magnifiers
  • Supports the attachment of alternative output devices
  • Provides documentation in an accessible format

Features for users with mobility impairments or limited hand use:

  • Can be operated using only the keyboard
  • Allows the user to request more time to complete timed responses
  • Supports the attachment of alternative input and output devices

Features for the deaf and hard-of-hearing users:

  • Supports alternatives to audio information
  • Supports adjustable volume control

For cognitively impaired users:

  • Allows the user to request more time to complete the activity
  • Does not flash the screen at rates that could induce epileptic seizures

Trademarks

 
iSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
DB2 Universal Database, DB2, Lotus, and Domino are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

IBM Global Services, IT Education Services, provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

Call IBM IT Education Services at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.
 
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Technical information

Specified operating environment

Hardware requirements

Intel®-based systems:

  • Processor: Dual-processor 2.0 GHz Intel Pentium® 4 or equivalent processor
  • Physical memory: 2 GB minimum
  • Disk space: 10 GB minimum

The specific details of a company's planned usage such as the percent of the users that are concurrent, and which capabilities of Workplace Services Express are being utilized will affect the workplace sizing for a server. Consult with your IBM representative or Business Partner on your specific requirements.

IBM eServer i5 systems:

  • Processor: Uniprocessor 1.5 GHz (2400 CPW)
  • Physical memory: 4 GB minimum
  • Disk space: 15 GB minimum

Note: IBM eServer iSeries™ systems cover a broad spectrum of capacity, ranging from single-processor systems to 64 processor systems. Check with an iSeries specialist for assistance in sizing and configuring an appropriate iSeries system to handle your planned Workplace Services Express workload.

Software requirements

One of the following operating systems:

  • IBM i5/OS™ V5R3
  • IBM i5/OS V5R4
  • Microsoft™ Windows™ 2003 Enterprise Server SP2
  • Microsoft Windows 2003 Standard Server SP2
  • Microsoft Windows 2000 Advanced Server SP4
  • Microsoft Windows 2000 Server SP4
  • Microsoft Windows XP SP1 (Development Platform support only)
  • Red Hat Enterprise Linux™ AS for Intel (x86) 3.0.4
  • SUSE SLES for Intel (x86) 8 2.4 Kernel
  • Red Hat Enterprise Linux AS for Linux (x86) V4.0, Update 4
  • Red Hat Enterprise Linux ES for Linux (x86) V4.0, Update 4
  • SUSE SLES 9, 2.6 Kernel (x86), Update 4

Note: Linux is supported only on an IBM-compatible PC.

The following databases are supported for the Windows and Linux environments:

  • DB2® UDB Express V8.2 FP4
  • Microsoft SQL Server Enterprise 2000 SP4
  • Workplace Services Express can also be deployed using its internal Cloudscape™ database instead of one of the above external databases

The following database is supported for the i5/OS environment:

  • DB2 UDB for iSeries

One of the following LDAP servers:

  • IBM Domino® Enterprise Server V6.0.x, V6.5.x, V7.x
  • IBM Directory Server V5.1 (which is shipped with IBM i5/OS V5R3)
  • IBM Tivoli® Directory Server V5.2 and V6 (for Intel-based deployments)
  • Microsoft Windows Active Directory 2000 or 2003
  • Novell eDirectory V8.7.3.7
  • Sun ONE Directory Server V5.2 FP3
  • Workplace Services Express can also operate without a LDAP server

Web servers:

  • IBM HTTP Server V6.0.2.1
  • Apache Server 1.3.26 or 1.3.28
  • Microsoft Internet Information Server 5.0 or 6.0

iSeries Web servers:

  • iSeries — IBM HTTP Server 2.0.49

Web browsers:

  • Microsoft Internet Explorer 6.0 SP1 and SP2
  • Mozilla 1.4 on Linux with Sun Java™ Runtime Environment (JRE) 1.4.2
  • Mozilla Firefox 1.0.7 on Windows with Java Runtime Environment (JRE) Sun 1.4.2
  • Mozilla Firefox 1.0.7 on Linux with Java Runtime Environment (JRE) Sun 1.4.2

WebSphere® Portal Toolkit:

WebSphere Portal Toolkit can be used to facilitate the development and customization of portlets for Workplace Services Express integrated portal. WebSphere Portal Toolkit is a free plug-in that connects to one of the following separate purchases:

  • WebSphere Studio Site Developer for Windows and Linux V5
  • WebSphere Studio Application Developer for Windows and Linux V5

For download information and details on WebSphere Portal Toolkit, visit

For updated software information, visit

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: IBM Workplace Services Express V2.6 is available to Passport Advantage customers via electronic download from the Passport Web site or as a CD-ROM media pack.

This program, when downloaded from the Web site or loaded from the CD-ROM media pack, contains the applicable IBM license agreement and License Information (LI) which will be presented for acceptance at the time of installation of the program. The license and LI will be available from the following Web site

IBM Workplace Services Express V2.6 includes:

  • WebSphere Portal with team spaces, document management, and instant messaging
  • WebSphere Application Server technology
  • IBM Tivoli Directory Server
  • DB2 Express V8.2
  • Workplace Designer V2.6

Security, auditability, and control

Workplace Services Express V2.6 uses the security and auditability features of the host operating system.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                  Product          Product
Licensed function title           group            category
 
IBM Workplace Services Express    IBM Workplace    Workplace
                                                    Services
                                                    Express
 
                                  PID         Charge unit
Program name                      number      description
 
IBM Workplace Services Express    5724-L08    Processor(s)
IBM Workplace Services Express    5724-L08    20 Users

Charge metrics definitions

Processor

In Full Capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

  1. If there are program components included in the offering whose function is not to be included in the charge metric, these must be listed in the Program-unique Terms of the License Information.
  2. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  3. Multi-core technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. Unless otherwise announced, with multi-core technology, IBM considers each "core" to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  4. In the zSeries' Integrated Facility for Linux (IFL) environment, each IFL engine is considered a single "physical processor."
  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.

20 authorized users

An authorized user is one and only one individual, machine, program, or device with a specific identity (ID) within or outside your enterprise.

A PoE is evidence of your authorization to use a program and is required for each user accessing the program or any component, application, feature, function, and/or capability thereof, either directly or indirectly, through any means on behalf of the user in any manner.

The program may be installed on one or more computers, and accessed by multiple users provided that a user authorization has been obtained for each individual user.

  1. Users have unique specific identity and IDs cannot be shared.
  2. An ID may establish one or more connections and count as a single user.
  3. An ID may only be reassigned for the long-term replacement of personnel, machine, program, or device.

Passport Advantage program licenses

IBM Workplace Services Express

Part description                        Part number
 
IBM Workplace Services Express          D54QALL
 20 Users License and SW
 Maintenance 12 Months
IBM Workplace Services Express          D54QBLL
 20 Users SW Maint Reinstatement
 12 Months
IBM Workplace Services Express          E01N2LL
 20 Users SW Maintenance Annual
 Renewal
IBM Workplace Services Express          D54Q8LL
 Per Processor License and SW Maint
 12 Months
IBM Workplace Services Express          D54Q9LL
 Per Processor SW Maint
 Reinstatement 12 Mont
IBM Workplace Services Express          E01N1LL
 Per Processor SW Maintenance
 Annual Renewal
Upgrade from WSph Portal Express        D554KLL
 Wkplc Srvcs Exp Proc Lic and SW
 Maint 12 Mth
Upgrade from WSpher Portal Exp          D554LLL
 User Wrk Srvcs Ex User Lic and SW
 Maint 12 Mth

Passport Advantage supply

                                                             Part
Program name/description                                     number
 
IBM Workplace Services Exp V2.6.0
 
Media Pack Multilingual (English International,              BS005ML
 Portuguese, French, Danish, Russian, Hebrew, Arabic,
 Korean, Chinese — Simplified, Spanish, Norwegian Bokmal,
 Portuguese-Brazilian, German, Swedish, Japanese, Chinese
 — Traditional, Hungarian, Norwegian Nynorsk, Greek,
 Turkish, Dutch, Czech, Italian, Finnish, Polish) Windows
 2000, Windows Server 2003, i5/OS V5, OS/400® V5.x, Linux
 for x86Series Intel-based servers CD ROM Digital Disk —
 ISO 9660 Standard V2.6.0

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Workplace Services Express V2.6.0

Entitled maintenance                                   Part
offerings description    Media packs description       number
 
IBM Workplace Services   IBM Workplace Services Exp    BS005ML
 Express per 20 Users     Multilingual (English
                          International, Portuguese,
                          French, Danish, Russian,
                          Hebrew, Arabic, Korean,
                          Chinese — Simplified,
                          Spanish, Norwegian Bokmal,
                          Portuguese-Brazilian,
                          German, Swedish, Japanese,
                          Chinese — Traditional,
                          Hungarian, Norwegian
                          Nynorsk, Greek, Turkish,
                          Dutch, Czech, Italian,
                          Finnish, Polish) Windows
                          2000, Windows Server 2003,
                          i5/OS V5, OS/400 V5.x,
                          Linux for x86Series
                          Intel-based servers CD ROM
                          Digital Disk — ISO 9660
                          Standard
 
IBM Workplace Services   IBM Workplace Services Exp    BS005ML
 Express per Processor    Multilingual (English
                          International, Portuguese,
                          French, Danish, Russian,
                          Hebrew, Arabic, Korean,
                          Chinese — Simplified,
                          Spanish, Norwegian Bokmal,
                          Portuguese-Brazilian,
                          German, Swedish, Japanese,
                          Chinese — Traditional,
                          Hungarian, Norwegian
                          Nynorsk, Greek, Turkish,
                          Dutch, Czech, Italian,
                          Finnish, Polish) Windows
                          2000, Windows Server 2003,
                          i5/OS V5, OS/400 V5.x,
                          Linux for x86Series
                          Intel-based servers CD ROM
                          Digital Disk — ISO 9660
                          Standard

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form number

                                  Program
Program name                      number      Form number
 
IBM Workplace Services Express    5724-L08    L-GINS-6MXUE

On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries Software Maintenance applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Trademarks

 
iSeries, i5/OS, Cloudscape, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Passport Advantage, DB2, Domino, Tivoli, WebSphere, OS/400, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are registered trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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