IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 and IBM Tivoli Provisioning Manager Express for Inventory V4.1 are easy-to-use solutions for SMB PCs

IBM United States Software Announcement 206-069
March 28, 2006

 

 ENUS206-069.PDF (67KB)

Table of contents   Document options  
TOC link At a glance TOC link Technical information
TOC link Overview TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
TOC link Publications  
 
Printable version Printable version

 
At a glance

IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 is an easy-to-use Web-based solution that:

  • Provides software distribution, patch, inventory, and asset management capabilities for PC environments
  • Is Targeted at SMB customers
  • Is also easy to implement

IBM Tivoli Provisioning Manager Express for Inventory V4.1 is an entry-level, information management solution that:

  • Provides inventory and asset management capabilities for PC environments
  • Has Web-based interface aimed at SMB customers
  • Has an upgrade path to IBM Tivoli Provisioning Manager Express

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

Small to medium-sized business (SMB) customers desire easy-to-use software distribution, patch, inventory, and asset management solutions for their PC environments. IBM Tivoli® Provisioning Manager Express for Software Distribution V4.1.0 and IBM Tivoli Provisioning Manager Express for Inventory V4.1.0 are solutions with these capabilities.

IBM Tivoli Provisioning Manager Express for Software Distribution is an easy-to-use, comprehensive solution for software distribution, patch, inventory, and asset management. This Web-based solution is designed for ease of use and implementation, so that you can quickly begin to manage the PCs in your enterprise. IBM Tivoli Provisioning Manager Express for Software Distribution is implemented with both a client agent on the managed PCs and a centralized data repository.

IBM Tivoli Provisioning Manager Express for Inventory is a subset of IBM Tivoli Provisioning Manager Express for Software Distribution, and an entry-level, information management solution that offers hardware and software inventory reporting capabilities for your PC assets. This easy-to-use solution consists of a client agent to collect software and hardware information, a centralized data repository, and a Web-based console that lets you quickly and easily manage and view the collected information. Software distribution and patch capabilities are not included.
 
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Key prerequisites

Refer to the Software requirements section.
 
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Planned availability dates
  • March 31, 2006: English electronic software delivery
  • June 29, 2006: Multilingual electronic software delivery
  • April 21, 2006: English media and documentation
  • July 14, 2006: Multilingual media and documentation

 
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Description

IBM Tivoli Provisioning Manager Express for Software Distribution includes all the functionality of IBM Tivoli Provisioning Manager Express for Inventory. In the event that you first purchase IBM Tivoli Provisioning Manager Express for Inventory and then wish to upgrade to IBM Tivoli Provisioning Manager Express for Software Distribution you can order the available upgrade part numbers, which take into consideration your earlier purchase of the inventory product.

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 and IBM Tivoli Provisioning Manager Express for Inventory V4.1 are capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

Note that IBM assumes that Section 508 applies only to normal and routine end-user operations, and not to set-up and service functions. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site

Trademarks

 
Tivoli is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with these products.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

News of many publications may be subscribed to via Mysupport


 
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Technical information

Specified operating environment

Hardware requirements

The minimum server hardware requirements for IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 and IBM Tivoli Provisioning Manager Express for Inventory V4.1 are:

  • Pentium® III 800 MHz
  • 512 MB RAM (1 GB preferred)
  • 500 MB of free hard disk space

The administration console requires a system that can run Microsoft™ Internet Explorer 6.0, or later.

IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 client catalog systems requires Java™ JRE 1.4, or later (included with the product).

Software requirements

The supported client platforms for IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 and IBM Tivoli Provisioning Manager Express for Inventory V4.1 are:

  • Windows 9X and Windows NT™ 4.0
  • Windows™ 2000 Pro, Windows 2000 Server, Windows 2000 Advanced Server, and Windows 2000 Data Center Server
  • Windows XP Pro and Windows XP Pro w/SP2®, or later
  • Windows 2003 Enterprise/Standard R2, Windows Server 2003 Standard, Windows Server 2003 Enterprise, and Windows Server 2003 Data Center
  • Microsoft Internet Explorer 6.0, or later

The supported server platforms for IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 and IBM Tivoli Provisioning Manager Express for Inventory V4.1 are:

  • Windows 2000 Server, Windows 2000 Advanced Server, and Windows 2000 Data Center Server
  • Windows 2003 Enterprise/Standard R2, Windows Server 2003 Standard, Windows Server 2003 Enterprise, and Windows Server 2003 Data Center
  • Microsoft Internet Explorer 6.0, or later
  • IBM Cloudscape™ V5.1 database with embedded IBM WebSphere® Application Server Express V6.0.2 is required and included

Windows 9X, Windows NT 4.0, and Windows 2000 no longer in mainstream support by Microsoft, as such clients requiring support on these platforms will receive best effort support.

Planning information

Customer responsibilities: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 and IBM Tivoli Provisioning Manager Express for Inventory V4.1 are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD ROM media
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Provisioning Manager Express for Software Distribution V4.1 and IBM Tivoli Provisioning Manager Express for Inventory V4.1 use the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. For instance, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel® technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capabilities or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Network node or node

Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (physical partitions) or logical boundaries (logical partitions).

Physical partitions are defined by a collection of processors dedicated to a workload, and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A proof of entitlement (PoE) must be obtained for each server on which the program, or a component of the program, is run or which the program manages.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product Web site

A complete list of IBM Tivoli products is available at Web site

Licensing Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value:"

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes .
  • Custom Build Registration — this is used with products that have an IBM zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CBPDO).

Pricing examples

IBM Tivoli Provisioning Manager Express for Software Distribution

IBM Tivoli Provisioning Manager Express for Software Distribution is licensed based on managed client devices and managing servers (where the code is running). If a customer has managed servers, for the purpose of licensing, each managed server will be counted as a client device. A customer wishes to purchase IBM Tivoli Provisioning Manager Express for Software Distribution to manage an environment of 500 clients and 50 servers and will be installing the product on one server.

                       Quantity in       Server
Managing               customer          entitlements
system                 environment       required
 
2-way (managing        1                 1
 server)
Total server                             1
 entitlements
 
                  Quantity in            Client
Systems           customer               entitlements
managed           environment            required
 
Clients           500                    500
Servers           50                     50
Total Licenses                           550

IBM Tivoli Provisioning Manager Express for Inventory

IBM Tivoli Provisioning Manager Express for Inventory is licensed based on managed client devices and managing servers (where the code is running). If a customer has managed servers, for the purpose of licensing, each managed server will be counted as a client device. A customer wishes to purchase IBM Tivoli Provisioning Manager Express for Inventory to manage an environment of 500 clients and 50 servers and will be installing the product on one server.

                       Quantity in       Server
Managing               customer          entitlements
system                 environment       required
 
2-way (managing        1                 1
 server)
Total server                             1
 entitlements
 
                  Quantity in            Client
Systems           customer               entitlements
managed           environment            required
 
Clients           500                    500
Servers           50                     50
Total Licenses                           550

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed
function                            Product          Product
title                               group            category
 
IBM Tivoli Provisioning Manager     Configurations   Tivoli
 Express for Inventory               and operations   Configuration
                                                      Mgr
IBM Tivoli Provisioning Manager     Configurations   Tivoli
 Express for Software Distribution   and operations   Configuration
                                                      Mgr
 
 
Program                               PID         Charge unit
name                                  number      description
 
IBM Tivoli Provisioning Manager       5724-N88    Servers
 Express for Inventory
IBM Tivoli Provisioning Manager       5724-N88    Client Devices
 Express for Inventory
IBM Tivoli Provisioning Manager       5724-N89    Servers
 Express for Software Distribution
IBM Tivoli Provisioning Manager       5724-N89    Client Devices
 Express for Software Distribution

Charge metrics definitions

Per server

Any machine on which a program or a component of a program is run. A proof of entitlement (PoE) is evidence of your authorization to use a program and is required for each server on which the program is run.

  1. Programs are "installed" onto a storage device which may or may not be part of the server, thus, "run" is important here as the program may be stored on a CD, Storage Area Network (SAN), available via SCSI, and so on.
  2. The number of partitions or processors on the server is irrelevant.
  3. Where "blade" technology is employed, each "blade" is considered a separate server.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled maintenance    Media packs              Part
offerings description   description              number
 
Tivoli Provisioning     IBM Tivoli               BJ0GWIE
 Manager Express for     Provisioning Manager
 Inventory Server        Express for Inventory
                         V4.1.0 MP Eng Int
Tivoli Provisioning     IBM Tivoli               BJ0GYML
 Manager Express for     Provisioning Manager
 Inventory Server        Express for Inventory
                         V4.1.1 Media Pack ML
Tivoli Provisioning     IBM Tivoli               BJ0GWIE
 Manager Express for     Provisioning Manager
 Inventory Client Dev    Express for Inventory
                         V4.1.0 MP Eng Int
Tivoli Provisioning     IBM Tivoli               BJ0GYML
 Manager Express for     Provisioning Manager
 Inventory Client Dev    Express for Inventory
                         V4.1.1 Media Pack ML
Tivoli Provisioning     IBM Tivoli               BJ0GXIE
 Manager Express for     Provisioning Manager
 Software Dist Server    Express for Soft Dist
                         V4.1.0 MP Eng Int
Tivoli Provisioning     IBM Tivoli               BJ0GZML
 Manager Express for     Provisioning Manager
 Software Dist Server    Express for Soft Dist
                         V4.1.1 Media Pack ML
Tivoli Provisioning     IBM Tivoli               BJ0GXIE
 Manager Express for     Provisioning Manager
 Software Dist Client    Express for Soft Dist
 Dev                     V4.1.0 MP Eng Int
Tivoli Provisioning     IBM Tivoli               BJ0GZML
 Manager Express for     Provisioning Manager
 Software Dist Client    Express for Soft Dist
 Dev                     V4.1.1 Media Pack ML

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per server and per client device. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

Tivoli Provisioning Manager Express for Software Distribution V4.1.0

Part                                  Part
description                           number
 
IBM Tivoli Provisioning Manager
 Express for Software
 Distribution
IBM Tiv Provisioning Mgr Exp for      E02FTLL
 SW Dist Clnt Dev Annual SW Maint
 Renewal
IBM Tiv Provisioning Mgr Exp for      D57MMLL
 SW Dist Clnt Dev Lic+SW Maint 12
 Months
IBM Tiv Provisioning Mgr Exp for      D57MNLL
 SW Dist Clnt Dev SW Maint
 Reinstate 12 Months
IBM Tivoli Provisioning Mgr Exp       E02FSLL
 for Soft Dist Svr Annual SW
 Maint Renewal
IBM Tivoli Provisioning Mgr Exp       D57MHLL
 for Soft Dist Svr Lic+SW Maint
 12 Months
IBM Tivoli Provisioning Mgr Exp       D57MILL
 for Soft Dist Svr SW Maint
 Reinstate 12 Months
TPM Exp Soft Dist Cl Dev from         D57MPLL
 TPM Exp Inv Cl Dev Trdup Lic+SW
 Maint 12 Months
TPM Exp Soft Dist Svr from TPM        D57MLLL
 Exp Inv Svr Trdup Lic+SW Maint
 12 Months

Tivoli Provisioning Manager Express for Inventory V4.1.0

Part                                  Part
description                           number
 
IBM Tivoli Provisioning Manager
 Express for Inventory
IBM Tivoli Provisioning Mgr Exp       E02FRLL
 for Inv Clnt Dev Annual SW Maint
 Renewal
IBM Tivoli Provisioning Mgr Exp       D57L8LL
 for Inv Clnt Dev Lic+SW Maint 12
 Months
IBM Tivoli Provisioning Mgr Exp       D57M7LL
 for Inv Clnt Dev SW Maint
 Reinstate 12 Months
IBM Tivoli Provisioning Mgr Exp       E02FQLL
 for Inventory Svr Annual SW
 Maint Renewal
IBM Tivoli Provisioning Mgr Exp       D57L4LL
 for Inventory Svr Lic+SW Maint
 12 Months
IBM Tivoli Provisioning Mgr Exp       D57L7LL
 for Inventory Svr SW Maint
 Reinstate 12 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                              Part           Availability
Description                   number         date
 
IBM Tivoli                    BJ0GWIE        April 21, 2006
 Provisioning Manager
 Express for Inventory
 V4.1.0 MP Eng Int
IBM Tivoli                    BJ0GYML        July 14, 2006
 Provisioning Manager
 Express for Inventory
 V4.1.1 Media Pack ML
IBM Tivoli                    BJ0GXIE        April 21, 2006
 Provisioning Manager
 Express for Soft Dist
 V4.1.0 MP Eng Int
IBM Tivoli                    BJ0GZML        July 14, 2006
 Provisioning Manager
 Express for Soft Dist
 V4.1.1 Media Pack ML

Tivoli Provisioning Manager Express for Inventory V4.1.0 is also available via Web download from Passport Advantage.
 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement. Proofs of entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form numbers

Program                             Program          Form
name                                number           number
 
Tivoli Prov Mgr Exp for             5724-N89         Softcopy
 Soft Dist V4.1.0                                     license
Tivoli Prov Mgr Express for         5724-N88         Softcopy
 Inventory V4.1.0                                     license

On or near the planned availability date, the license information will be available for review on the IBM Software License Agreement Web site

Limited warranty: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

  • For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer

  • Tivoli Provisioning Manager Express for Software Distribution V4.1.0: No
  • Tivoli Provisioning Manager Express for Inventory V4.1.0: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

  • Usage is limited to the number of servers and client devices licensed.

For additional information, refer to the License Information Document that is available on the IBM Software License Agreement Web site

Software maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available

Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/ upgrade tools."

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Cloudscape, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Tivoli, Passport Advantage, SP2, WebSphere, POWERparallel, pSeries, zSeries, z/OS, SystemPac, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium and Intel are registered trademarks of Intel Corporation.
 
Microsoft, Windows NT, and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

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