IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 delivers monitoring and management of WebSphere-based J2EE applications

IBM United States Software Announcement 206-052
March 7, 2006

 

 ENUS206-052.PDF (64KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Product positioning TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
Printable version Printable version

 
At a glance

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0:

  • Helps quickly identify application and server-level problems that impact end-user experience
  • Helps monitor the health of WebSphere J2EE applications
  • Displays transactions that have not finished execution
  • Helps diagnose bottlenecks by showing the execution flow of a transaction
  • Creates reports that can reveal performance trends to help plan future growth

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Composite Application Manager Basic for WebSphere® V6.0 delivers monitoring and management of Java™ 2 Platform Enterprise Edition (J2EE) applications running on the IBM WebSphere Application Server platform. It includes diagnostic, reporting, and analysis tools that help detect and analyze WebSphere performance issues in production and test environments. It also helps maintain high standards of uptime and performance on distributed systems in WebSphere-based J2EE environments.

Designed for application support, test, and development teams, IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 helps you gain insight into the health of your production and pre-production environments by using key performance metrics that help pinpoint the source of bottlenecks or other defects in application code and server resources.
 
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Key prerequisites

Refer to the Software requirements section.


 
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Planned availability dates
  • April 3, 2006: Electronic software delivery
  • April 14, 2006: Media

 
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Description

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 adds value to your WebSphere environment by helping you better understand the behavior of your applications and shorten problem resolution time. This can help lower the total cost of owning and operating the WebSphere Application Server platform.

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 delivers effective application management of J2EE applications running on the WebSphere Application Server platform. It includes the following features, functions, and capabilities.

  1. Feature/function: "Dynamic monitoring" that can be changed on the fly.
    • Capability: Two levels of monitoring allow you to adjust the granularity of the information displayed according to the needs of the moment.
  2. Feature/function: "In-flight request search" displays all of the requests that have not completed.
    • Capability: You can find a specific request in real-time or focus on requests that take an abnormally long period of time to execute.
  3. Feature/function: Performance analysis and reporting.
    • Capability: Pre-defined graphs and reports display historical performance and help plan for future application growth.
  4. Feature/function: Embedded installer for automatic or silent deployment of DB2® and WebSphere Application Server infrastructure.
    • Capability: Quick and easy setup of an automated WebSphere Application Server environment helps you get up and running faster and without the need of an installation expert.
  5. Feature/function: Robust online help.
    • Capability: Helps make the product more intuitive and easy to learn and better explains complex performance metrics to non-technical users.
  6. Feature/function: Upgrade path to a more powerful product.
    • Capability: Each license of IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 can monitor two Java Virtual Machines (JVMs). As your needs grow, you can upgrade IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 by acquiring a license to the more powerful IBM Tivoli Composite Application Manager for WebSphere V6.0 product, which is designed to provide more sophisticated application management functions.

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 is capable as of April 3, 2006, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at


 
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Product positioning

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 is part of the IBM Tivoli Composite Application Manager line of products. It provides basic monitoring and application management functionality. If more sophisticated functions for application management are desired, you should consider IBM Tivoli Composite Application Manager for WebSphere V6.0.

Trademarks

 
WebSphere, Tivoli, and DB2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available, or will be available, for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

IBM Global Services — IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

For current information on IBM Tivoli software education, visit

Current schedule information for IBM Tivoli training is available at


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following softcopy publications are available in English on the planned availability date. Translated copies in Japanese, Korean, Simplified Chinese, Traditional Chinese, French, German, Italian, Spanish, and Brazilian Portuguese will be available on May 19, 2006. The softcopy publications can be downloaded from the following Web site

Publication                                       Order
title                                             number
 
IBM Tivoli Composite Application                  SC32-1857
 Manager Basic for WebSphere(R)
 Installation and Customization
 Guide
IBM Tivoli Composite Application                  SC32-1856
 Manager Basic for WebSphere
 Operator's Guide
IBM Tivoli Composite Application                  SC32-1858
 Manager Basic for WebSphere
 Problem Determination Guide
IBM Tivoli Composite Application                  SC32-1855
 Manager Basic for WebSphere
 User's Guide

Also, you can order through the Publications Center or contact your IBM representative.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

News of many publications may be subscribed to via Mysupport.


 
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Technical information

Specified operating environment

Hardware requirements

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 can support hardware capable of running on the operating systems listed in the Software requirements section.

Software requirements

In this section, the following abbreviations have the meaning shown:

  • BE = base edition
  • EE = enterprise edition
  • EEE = enterprise extended edition
  • ESE = enterprise server edition
  • SE = standard edition
  • RFAS = Red Flag Advanced Server
  • RHEL = Red Hat Enterprise Linux™
  • SLES = SUSE LINUX Enterprise Server
  • SP = service pack
  • UL = United Linux
  • WAS = WebSphere Application Server

Software requirements for the managing server

If you don't have IBM WAS 6.0 installed, you can use the embedded IBM WAS installer that is shipped with IBM Tivoli Composite Application Manager Basic for WebSphere V6.0, subject to the terms of the License Information document governing this component. Also, IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 requires the installation and use of the embedded version of DB2®, subject to the terms of the License Information document governing the DB2 component.

Note: For non-embedded managing server install, the managing server will require IBM WAS 5.1.0.x, or later, but it will run on IBM WAS 6.0.x.

Each license of IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 can monitor two Java™ Virtual Machines (JVMs).

Operating systems

Operating                        WAS 5.1.x         WAS 6.x
system                           support           support
 
AIX(R) 5.2                       x                 x
AIX 5.3                          x                 x
Solaris 8 SPARC                  x                 x
Solaris 9 SPARC with             x                 x
 patch cluster dated
 June 2004
HP-UX 11i V1                     x                 x
Windows(TM) 2000 Server          x                 x
 with SP4
Windows 2000 Advanced            x                 x
 Server with SP4
Windows 2003 Server              x                 x
 SE/EE
RHEL 3.0 (pLinux,                x                 x
 xLinux, iLinux,
 zLinux)
RHEL 4.0 (pLinux,                x                 x
 xLinux, iLinux,
 zLinux)
SLES 8 (pLinux,                  x                 x
 xLinux, iLinux,
 zLinux), refer to
 Note 1
SLES 9 (pLinux,                  x                 x
 xLinux, iLinux,
 zLinux), refer to
 Note 2

Note 1: SLES 8 is 2.4 kernel (UL 1.0) and xLinux needs SP3.

Note 2: SLES 9 is 2.6 kernel.

Databases

You must use the DB2 database that is delivered with IBM Tivoli Composite Application Manager Basic for WebSphere V6.0, subject to the terms of the License Information document governing the DB2 component.

WebSphere J2EE monitoring components supported platforms

                WAS       WAS       WAS      WAS      WAS       WAS
Operating       5.0.2.x   5.0.2.6   5.1.0    5.1.1    5.1.1.1   6.0.x
system          BE/EE     portal    BE/EE    BE/EE    portal    BE
 
AIX 5.2         x         x         x        x        x         x
AIX 5.3                             x        x        x         x
Solaris                                               x
 8 SPARC
 
                WAS       WAS       WAS      WAS      WAS       WAS
Operating       5.0.2.x   5.0.2.6   5.1.0    5.1.1    5.1.1.1   6.0.x
system          BE/EE     portal    BE/EE    BE/EE    portal    BE
 
Solaris         x         x         x        x        x         x
 9 SPARC
 with
 patch
 cluster
 dated
 June
 2004
Solaris                                                         x
 10
 SPARC
HP-UX           x                   x        x        x         x
 11i V1
Windows         x         x         x        x        x         x
 2000
 Server
 with
 SP4
Windows         x                   x        x                  x
 2000
 Advanced
 Server
 with
 SP4
Windows         x         x         x        x        x         x
 2003
 Server
 SE/EE
RHEL                      x                           x
 2.1
RHEL                                x        x        x         x
 3.0
 (pLinux)
RHEL                                x        x        x         x
 3.0
 (xLinux)
RHEL                                x        x        x         x
 3.0
 (iLinux)
RHEL                                x        x        x         x
 3.0
 (zLinux)
RHEL                                x        x                  x
 4.0
 (pLinux)
RHEL                                x        x                  x
 4.0
 (xLinux)
RHEL                                                            x
 4.0
 (iLinux)
RHEL                                                            x
 4.0
 (zLinux)
RFAS                                x        x
 4.0
RFAS                                                            x
 4.1
OS/400(R)                           x        x                  x
 5.2
OS/400                              x        x                  x
 5.3
SLES 8                              x        x                  x
 (pLinux)
 refer
 to Note
 1
 
                WAS       WAS       WAS      WAS      WAS       WAS
Operating       5.0.2.x   5.0.2.6   5.1.0    5.1.1    5.1.1.1   6.0.x
system          BE/EE     portal    BE/EE    BE/EE    portal    BE
 
SLES 8                              x        x                  x
 (xLinux)
 refer
 to Note
 1
SLES 8                              x        x                  x
 (iLinux)
 refer
 to Note
 1
SLES 8   x                          x        x        x         x
 (zLinux)
 refer
 to Note
 1
SLES 9                              x        x                  x
 (pLinux)
 refer
 to Note
 2
SLES 9                              x        x                  x
 (xLinux)
 refer
 to Note
 2
SLES 9                              x        x                  x
 (iLinux)
 refer
 to Note
 2
SLES 9                              x        x                  x
 (zLinux)
 refer
 to Note
 2

Note 1: SLES 8 is 2.4 kernel (UL 1.0) and xLinux needs SP3.

Note 2: SLES 9 is 2.6 kernel.

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (electronic)
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM eServer pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows/Intel® technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a zSeries or OS/390® server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems or applications. There is, as indicated, a charge for applications that run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390® traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, is supported by the IFL.

Partitions

A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor ("per processor" charging under full capacity)

In full capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the IBM eServer zSeries IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.

Managed Processor (charging under full capacity in the "managed environment")

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required for the program's valuation method.
  4. In the IBM eServer zSeries IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a metric used to compute license quantities, is program specific, and is typically only used on products managing zSeries systems.

Product Web site

A complete list of IBM Tivoli products is available at

Licensing Web site

IBM Tivoli product licensing documents are available at

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.

Pricing examples

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0

The customer's overall distributed environment includes:

  • Twenty uniprocessors
  • Sixty-five 2-way servers
  • Twelve 4-way servers
  • One 8-way server
  • One 12-way server with two virtual or logical partitions
  • One 14-way server
  • One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
  • One 24-way server
  • One z800 server with two IFLs running Linux

The customer needs to obtain the following entitlements:

                                  Quality in             Processor
Systems                           customer               entitlements
managed                           environment            required
 
Uniprocessor                      20                      20
2-way                             65                     130
4-way                             12                      48
8-way                              1                       8
12-way (two logical                1                      12
 partitions)
14-way                             1                      14
16-way (two physical               1                       8
 partitions, one of
 which is managed by
 Tivoli applications)
24-way                             1                      24
z800 server with two               1                       2
 IFLs
Total processor                                          266
 entitlements

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed
function                      Product              Product
title                         group                category
 
IBM Tivoli Composite          Application          Tiv Composite
 Application Manager           Management           App Mgr
 Basic for WebSphere

Program                         PID                Charge unit
name                            number             description
 
IBM Tivoli Composite            5724-N19           Managed
 Application Manager                                Processor
 Basic for WebSphere

Charge metrics definitions

Per managed processor

Charges are based on the activated processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined both in the Prices section of the announcement or the License Information's program-unique terms.

  1. If there are program components included in the offering whose function is not to be included in the charge metric, these must be listed in the program-unique terms of the License Information.
  2. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  3. Multi-core technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. Unless otherwise announced, with multi-core technology, IBM considers each "core" to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  4. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  5. In the zSeries' Integrated Facility for Linux (IFL) environment, each IFL engine is considered a single "physical processor."
  6. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  7. Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled
maintenance
offerings                    Media packs                      Part
description                  description                      number
 
5724-N19 IBM                 IBM Tivoli Composite             BJ0GBML
 Tivoli Composite             Application Manager
 Application                  Basic for WebSphere
 Manager Basic                V6.0 Multilingual
 for WebSphere

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include 12 full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per managed processor. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

Part                                              Part
description                                       number
 
IBM Tivoli Composite Application
 Manager Basic for WebSphere
 
ITCAM Basic for WebSphere Managed                 D56ZDLL
 Processor(s) License and SW
 Maintenance 12
ITCAM Basic for WebSphere Managed                 E02D5LL
 Processor(s) SW Maintenance
 Annual Renew
ITCAM Basic for WebSphere Managed                 D56ZELL
 Processor(s) SW Maintenance
 Reinstatement

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                  Part
Description                                       number
 
IBM Tivoli Composite Application                  BJ0GBLL
 Mgr Basic for WebSphere V6.0
 Multiplatform

IBM Tivoli Composite Application Manager Basic for WebSphere V6.0 is also available via Web download from Passport Advantage.
 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. PoEs are required for all authorized use. This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information: On or near the planned availability date, the License Information document will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at

Usage restriction: Yes

Usage is limited to the quantity of processors licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools."

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Virtual Image Facility, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Tivoli, Passport Advantage, WebSphere, DB2, AIX, OS/400, POWERparallel, pSeries, zSeries, OS/390, z/OS, S/390, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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