IBM Tivoli Application Dependency Discovery Manager V4.1 creates detailed application maps of business applications and their supporting infrastructure

IBM United States Software Announcement 206-022
January 31, 2006

 

 ENUS206-022.PDF (60KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
 
Printable version Printable version

 
At a glance

IBM Tivoli Application Dependency Discovery Manager V4.1:

  • Scales with proven success in global deployments
  • Integrates into your processes, applications, and data sources
  • Helps answers critical business questions, extending the reach of your IT data

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Application Dependency Discovery Manager V4.1 is designed to provide:

  • Visibility into application complexity by automatically creating and maintaining application infrastructure maps
  • Comprehensive results including complete run-time dependencies, deep configuration values, and accurate change history

IBM Tivoli Application Dependency Discovery Manager V4.1 delivers more than data. It can also deliver integrated, meaningful knowledge that you can use to help transform your business.

Key features:

  • Delivers global scale that helps you manage data across organizations, locations, and applications.
  • Designed to integrate easily into your existing process, application, and data resources. The Application Program Interface (API), Software Developer's Kit (SDK), and out-of-the-box integrations with your existing management applications help you realize immediate value. However, integration is more than mechanics. With its agent-free approach, IBM Tivoli Application Dependency Discovery Manager V4.1 can be easily deployed and used and, therefore, require minimal training and staff time.
  • Extends the reach of your IT data and helps answer complex business questions.

 
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Key prerequisites

Refer to the Software requirements section.
 
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Planned availability dates
  • January 31, 2006: Electronic software delivery
  • February 17, 2006: Media and documentation

 
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Description

Global scale, deep detail

Through fast, automated application discovery, IBM Tivoli Application Dependency Discovery Manager 4.1 is designed to:

  • Deliver high visibility into business applications by automatically creating and maintaining application infrastructure maps, including complete run-time dependencies, deep configuration values, and complete change history
  • Scale to thousands of servers and work seamlessly across multiple domains without adverse impact on load, bandwidth, or security

IBM Tivoli Application Dependency Discovery Manager V4.1 uses over 200 Discovery Sensors to enable "out-of-the-box" discovery of virtually all components found in the typical data center, across the application software, host, storage, and network tiers. Discovery sensors are extensible and reside on the Tivoli Application Dependency Discovery Manager V4.1 server and collect configuration attributes and dependencies.

Deep configuration detail

IBM Tivoli Application Dependency Discovery Manager V4.1 provides visibility into the necessary details required to plan and manage applications — critical changes that impact service delivery. These include deployed software objects like Enterprise Java™ Beans (EJBs) and .NET assemblies, application and operating systems patches, and logical and physical network and storage settings and their change.

Complete APIs and easy-to-use SDK

The IBM Tivoli Application Dependency Discovery Manager V4.1 operations portal lets you answer critical questions about your infrastructure and your business. Leveraging the knowledge of your application infrastructure, IBM Tivoli Application Dependency Discovery Manager V4.1 can access and integrate information from your financial, asset, and HR databases to answer questions about compliance, governance, and capital efficiency. The IBM Tivoli Application Dependency Discovery Manager V4.1 operations portal aggregates data gathered by multiple IBM Tivoli Application Dependency Discovery Manager V4.1 implementations, as well as third-party enterprise applications spread across separate business units or geographies. It also provides a seamless query and reporting framework that helps you correlate and analyze the data and deliver knowledge that can be shared across the enterprise.

Return on investment can be rapid

Upon installation, the agent-free discovery starts building your application topology, giving you results within hours. The agent-free approach eliminates the qualification, CPU load, network bandwidth, and security costs associated with agent-based approaches. The powerful topology and task-driven user interface means minimal training costs, rapid time-to-value, and fewer support issues. The pre-packaged analytics and the Confignia Operations Portal let you produce insightful change-planning.

Enterprise class security

IBM Tivoli Application Dependency Discovery Manager V4.1 uses industry standard secure protocols, such as Secure Shell (SSH) and Windows™ Management Interface (WMI), in the discovery process designed to help maintain that sensitive data is both secure and accessible only by authorized access. IBM Tivoli Application Dependency Discovery Manager V4.1 can be set up to provide discovery across firewall zones without compromising security or requiring changes in firewall policy. Data is stored in a secure database and all user and API sessions are access controlled.

Easy integration

IBM Tivoli Application Dependency Discovery Manager V4.1 was built for easy integration with an open architecture, robust and open APIs, and a complete and easy-to-use SDK. APIs and SDK allow you to rapidly deploy and share application maps across management products, teams, and processes so you can effectively align your IT infrastructure with business services and objectives. The API and SDK put the power in your hands, so critical integrations can be completed in days, not months.

The server is built to provide the following features:

Agent-free discovery engine

  • Automates discovery of business applications and their supporting infrastructure components, configuration attributes, and dependencies via discovery sensors
  • Discovers components across application, system, network, and storage tiers
  • Captures deep and detailed run-time configuration values
  • Schedulable, on demand, and event-driven discovery
  • Creates and maintains business application definition and groupings automatically via IBM Tivoli Application Dependency Discovery Manager V4.1 descriptors and signature-based templates

Datacenter reference model

  • Built-in model designed to understand all data center components, attributes, and relationships
  • Extensible to include user-defined elements
  • Inclusion of cross-tier dependencies, logical through physical

Configuration management database

  • Stores run-time identity, configuration, and dependency data of all data center elements
  • Stores business application and services cross-tier topologies
  • Stores complete change history of all components
  • Saves and compares versions
  • Uses bundled Postgres database or customer-supplied commercial database

Operations portal

  • Provides enterprise-wide scalability by aggregating and consolidating multiple IBM Tivoli Application Dependency Discovery Manager V4.1 server databases into a centralized enterprise scale database
  • Delivers an extensible federated database that allows incorporation of data from other sources such as asset, financial, service desk, or governance systems
  • Uses a Web-based portal with pre-packaged cross-domain infrastructure analytics
  • Uses an extensible framework to easily create and add custom analytics
  • Integrates easily to external applications processes via API interfaces and portlets

Event propagation engine

  • Automated receipt of component level events from event-monitoring applications via event sensors
  • Automated propagation of events to identify impact on business applications and services

The client application has the following features:

Application maps and analytics topological views

  • Business application map
  • Application infrastructure map
  • Physical infrastructure maps, including layer 2

Dependency mapping

  • View upstream, downstream, and peer level run-time dependencies

Custom views

  • Inline view filtering for easy isolation of problems and streamlined reporting

Advanced analytics and reports

  • Change history
  • Comparison
  • Inventory
  • Application drift
  • Datacenter drift
  • Dormant components

Application status management

  • View component events and propagated application events in topological contexts and in event console format
  • Configure sending of events to third-party event consoles
  • Configure triggering of custom scripts
  • Event history

Operations portal

  • Administration interface to manage IBM Tivoli Application Dependency Discovery Manager V4.1 domains and external applications integrations
  • Enterprise-scale business application views
  • Enterprise-scale infrastructure component views
  • Query builder to seamlessly correlate and analyze data and third-party applications
  • Custom reporting portal to view and share custom analytics

Robust and flexible integration APIs:

  • Data API
    • Provides access to configuration database
    • Exposes all discovered components, configuration values, and dependencies
    • Provides access to change history information
  • Process API
    • Programmatic interface to application tasks, including discovery setup and execution
  • Event API
    • Configurable forwarding of events to third-party consoles
    • Custom script triggering

Trademarks

 
Tivoli is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available, or will be available, for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

IBM Global Services — IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

For current information on IBM Tivoli software education, visit

Current schedule information for IBM Tivoli training is available at


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following publications are available in English on the product CD-ROM on the date shown.

Publication title                       Availability date
 
IBM Tivoli Application                  February 17, 2006
 Dependency Discovery Manager
 V4.1 User's Guide
IBM Tivoli Application                  February 17, 2006
 Dependency Discovery Manager
 V4.1 Administrator's Guide
IBM Tivoli Application                  February 17, 2006
 Dependency Discovery Manager
 V4.1 API User Guide

To order, contact your IBM representative.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

News of many publications may be subscribed to via Mysupport.


 
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Technical information

Specified operating environment

Hardware requirements

Server

The minimum system requirement for the IBM Tivoli Application Dependency Discovery Manager V4.1 server is listed below. Refer to the IBM Tivoli Application Dependency Discovery Manager V4.1 Administrator's Guide for more details.

  • 2 CPUs (greater than 1.5 GHz)
  • 2 GB RAM
  • 2 GB of disk space

System drive

  • Solaris 2.8 or 2.9
  • Red Hat Enterprise Linux™ ES/AS 3.0
  • SuSE Enterprise Server 9.x

Client

Java™ client

  • Any client that supports Java Runtime Environment (JRE) 1.5 and Java Webstart
  • 1 CPU (greater than 1.5 GHz)
  • 1 GB RAM
  • 2 GB disk space
  • Video card that supports 16 bit color at 1280 x 1024 resolution

Web client

  • Any client that supports Microsoft™ Internet Explore 6.x, or later, or Mozilla Firefox Browser
  • 1 CPU (greater than 1.5 GHz)
  • 1 GB RAM
  • 2 GB disk space
  • Video card that supports 16 bit color at 1280 x 1024 resolution

Software requirements

Server

  • Solaris 2.8 or 2.9
  • Red Hat Enterprise Linux ES/AS 3.0
  • SuSE Enterprise Server 9.x

Database server

  • Oracle 9.x or 10g
  • IBM DB2® V8.3

Java client

  • JRE 1.5 and Java Webstart (comes as part of JRE)

Web client

  • Microsoft Internet Explorer 6.x, or later
  • Mozilla Firefox Browser

Data sources supported by IBM Tivoli Application Dependency Discovery Manager V4.1

Web servers

  • Apache
  • SunOne
  • Microsoft IIS

Application servers

  • BEA Weblogic
  • IBM WebSphere®
  • JBoss
  • Apache Tomcat
  • IBM Lotus® Domino® Server (including support for SameTime®)

Databases

  • Oracle
  • Sybase
  • IBM DB2
  • Microsoft SQL Server

Network Services

  • LDAP
  • NFS
  • DNS
  • Microsoft Active Directory
  • Windows™ File Server (Samba)

Hosts/Operating systems

  • AIX®
  • HP-UX
  • Linux
  • Solaris
  • Microsoft Windows Servers

Network devices

  • Load balancers (F5, Alteon)
  • Network firewalls (Cisco, Netscreen, Checkpoint)
  • Routers
  • Switches

Storage devices

  • EMC Clarion and Symmetrix
  • Brocade switches
  • Support for Host Bus Adapters

Third-party configuration providers

  • CiscoWorks2000
  • Microsoft SMS 2003

Packaged applications

  • PeopleSoft
  • Netegrity
  • Seibel
  • Remedy
  • SAP

Event sensors

  • Micromuse Netcool
  • IBM Tivoli
  • HP Openview
  • Computer Associates-Unicenter
  • BMC-Patrol
  • Nagios

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM Tivoli Application Dependency Discovery Manager V4.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (CT3U1ML)
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Application Dependency Discovery Manager V4.1 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM eServer pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel® technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Enterprise

A person or single entity and the subsidiaries owned by more than 50 percent.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a metric used to compute license quantities and is program specific.

Install

A copy or instance of the program in the enterprise.

Product Web site

A complete list of IBM Tivoli products is available at

Licensing Web site

IBM Tivoli product licensing documents are available at

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.

Pricing example

IBM Tivoli Application Dependency Discovery Manager V4.1

A customer wishes to purchase IBM Tivoli Application Dependency Discovery Manager V4.1 to manage an environment of 550 servers and 150 clients. The customer must purchase at least one install of the IBM Tivoli Application Dependency Discovery Manager V4.1 application and obtain entitlements for the servers and clients as follows:

Devices                               Quantity in
managed                               customer environment
 
Servers                               550
Clients                               150

The following scalable usage table is used to determine the required number of value units.

                 Minimum              Maximum
                 devices              devices
                 (device = 1          (device = 1
Usage level,     server or            server or           Value Units
cumulative       100 clients)         100 clients)        per x use
 
1                1                    100                 20
2                101                  500                 18
3                501                  1,000               8
4                1,001                10,000              4
5                10,001               25,000              2
6                25,001                                   1

Clients round up to the nearest hundred.

550 servers

                             Value Units          Value
Servers                      per server           Units
 
Tier 1 = 100                 20                   2,000
Tier 2 = 400                 18                   7,200
Tier 3 = 50                  8                    400
Total = 550                                       9,600

150 clients

Clients (100
clients =                    Value Units          Value
1 server)                    per server           Units
 
Tier 1 = 2                   20                   40
Total = 2                                         40

In this example, the customer must license one install and 9,640 Value Units.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed                       Product            Product
function title                 group              category
 
IBM Tivoli Application         Tivoli IT          Tivoli Change
 Dependency                     Service            and Config
 Discovery Manager              Management         Mgt Database

Program                        PID                Charge unit
name                           number             description
 
IBM Tivoli Application         5724-N55           Value Unit(s)
 Dependency Discovery
 Manager
IBM Tivoli Application         5724-N55           Install(s)
 Dependency Discovery
 Manager

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli Application Dependency Discovery Manager V4.1.0

Entitled
maintenance
offering                Media packs                           Part
description             description                           number
 
IBM Tivoli              IBM Tivoli App Dep Dis Mgr            BJ0GGNA
 Application             English U.S. Solaris (Sun
 Dependency              Microsystems), Red Hat
 Discovery               Linux CD ROM Digital Disk
 Mgr Install             -- ISO 9660 Standard
IBM Tivoli              IBM Tivoli App Dep Dis Mgr            BJ0GGNA
 Application             English U.S. Solaris (Sun
 Dependency              Microsystems), Red Hat
 Discovery               Linux CD ROM Digital Disk
 Mgr Value Unit          -- ISO 9660 Standard

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include 12 full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per install and per number of required Value Units based on server and client devices. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Application Dependency Discovery Manager

Part                                                          Part
description                                                   number
 
IBM Tivoli Application
 Dependency Discovery Manager
IBM Tivoli Application                                        E02ENLL
 Dependency Discov Mgr Inst
 ANNUAL SW MAINT RNWL
IBM Tivoli Application                                        D575LLL
 Dependency Discov Mgr Inst
 LIC+SW MAINT 12 MO
IBM Tivoli Application                                        D575MLL
 Dependency Discov Mgr Inst SW
 MAINT REINSTATE 12 MO
IBM Tivoli Application                                        E02EPLL
 Dependency Discov Mgr VU ANNUAL
 SW MAINT RNWL
IBM Tivoli Application                                        D575NLL
 Dependency Discov Mgr VU LIC+SW
 MAINT 12 MO
IBM Tivoli Application                                        D575PLL
 Dependency Discov Mgr VU SW
 MAINT REINSTATE 12 MO

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                              Part
Description                                                   number
 
IBM Tivoli Application                                        BJ0GGNA
 Dependency Discovery Manager,
 V4.1 U.S. English MP

IBM Tivoli Application Dependency Discovery Manager is also available via Web download from Passport Advantage.
 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoEs) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form number

Program                         Program           Form
name                            number            number
 
IBM Tivoli Application          5724-N55          L-NSTL-6KPN6
 Dependency Discovery
 Manager

On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at

Usage restriction: Yes

Usage is limited to the quantity of installs and Value Units licensed.

Additional usage restrictions are specified in the License Information document for this program product.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available

Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools."

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Tivoli, Passport Advantage, DB2, WebSphere, SameTime, Domino, Lotus, AIX, POWERparallel, pSeries, zSeries, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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