IBM Tivoli Configuration Manager V4.2.3: Enhanced with Microsoft patch automation capabilities

IBM United States Software Announcement 205-118
May 17, 2005

 

 ENUS205-118.PDF (73KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering information TOC link Order now
 
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At a glance

IBM Tivoli Configuration Manager V4.2.3 can help you to:

  • Install Microsoft software patches in your distributed environments
  • Obtain software patch signature files and distribute them to client machines; scan clients, determine missing patches, package patches, and distribute them to clients, and then rescan the client machines
  • Reduce patch installation costs
  • Lower the time needed to close security vulnerabilities
  • Easy installation built off of TCM 4.2.2
  • Manage Nokia 9300 smartphones

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Configuration Manager V4.2.3 delivers software distribution, hardware and software inventory capability, and multiplatform support. In addition, it now includes Microsoft™ software patch automation capabilities designed to save time, lower costs, and improve quality. IBM Tivoli Configuration Manager V4.2.3 can automatically:

  • Obtain, package, distribute, and install Microsoft software patches on servers and client systems in distributed customer environments
  • Obtain software patch signature files and distribute them to client machines; scan clients, determine missing patches, package patches, and distribute them to clients, and then rescan the client machines

The patch automation capabilities in Tivoli Configuration Manager V4.2.3 can help IT managers address the security concern of how to effectively apply patches for Microsoft operating systems, Internet Explorer, and Media Player. In addition to enabling you to lower costs through the saving of time and labor needed for patch installation, you can also lower the time needed to close security vulnerabilities.

Support for the management of pervasive devices has been expanded to include Nokia 9300 smartphones.
 
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Key prerequisites

Hardware platform that supports the software requirements


 
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Planned availability dates
  • May 20, 2005: Electronic software delivery
  • June 10, 2005: Media and documentation

 
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Description

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IBM Tivoli Configuration Manager V4.2.3 has new automated patch management capabilities that help you ensure that patches are deployed effectively and rapidly across your enterprise to servers and workstations (stationary and mobile). IBM Tivoli Configuration Manager V4.2.3 provides an automated vulnerability assessment and patch deployment solution. It is a new update from the earlier level of IBM Tivoli Configuration Manager and is integrated with the rest of the product.

New capabilities in IBM Tivoli Configuration Manager V4.2.3 enable you to:

  • Quickly identify a new Microsoft security catalog and make it automatically available to your enterprise
  • Automatically scan the machine to identify vulnerabilities such as missing critical patches
  • Identify critical patches and filter out those not approved by your administrator

IBM Tivoli Configuration Manager V4.2.3 leverages the free tools, Microsoft Baseline Security Analyzer and Microsoft Software Update Services (SUS), to:

  • Obtain fixes from the Microsoft Web site
  • Automatically build the installable unit (software package)
  • Automatically build the query to identify the group of machines for which the patch is missing
  • Implement security updates at your convenience
  • Provide patches for Microsoft operating systems, Microsoft Internet Explorer, and Microsoft Media Player
  • Report on the current patch status for your environment

Nokia 9300 smartphone support is also added in this release for inventory scans and software distributions.

The key features in IBM Tivoli Configuration Manager V4.2.3 are:

  • Vulnerability assessment
    • Scans machine to identify missing patches and language information
    • Updates inventory database with detailed information about installed and missing patches
  • Patch identification and download
    • Using Microsoft Baseline Security Analyzer with Tivoli Configuration Manager, you can access and automatically distribute patches, descriptions, and other details from the Microsoft SUS server.
  • Change building
    • Automatic patch packaging for those approved with no scripting required. Different packages will be created for easy identification of platform, operating system, service pack, and language.
    • Dynamically create queries to identify computers that require an update.
    • Automatic plan creation for each missing patch and association with the query. It can be revisited, changed, and then scheduled according to the approved standards for the rollout (deploying during the night, only during the weekend, no reboot in case of server, and send a notification to the users).
    • Support for patch chaining and consolidated reboots.
    • Implement a final scan for real time update.
  • Change implementation
    • Provides patch updates in the Inventory database.
    • Query the enterprise to know the current state with a new command line available. It queries the patches by: status (looking not only at Microsoft Baseline Security Advisor status, but also to the software package status), querying by patches number, by Endpoint vulnerability, or by release date.

IBM Tivoli Configuration Manager V4.2.3 helps to:

  • Deploy one solution for distributing software and patches throughout heterogeneous environment: covering servers, desktops, and mobile computing resources. The environment includes: Microsoft Windows™, Linux™ on both Intel™ and IBM eServer zSeries®, IBM AIX®, HP, Sun, and pervasive devices such as Palm OS, Microsoft Windows PocketPC, and Nokia Communicator.
  • Automate complex deployments using workflows.
  • Drive automated compliance with your standards by using reference models.
  • Integrate configuration management with a powerful integrated inventory database.
  • Manage systems inside and outside your corporate firewalls in a highly secure fashion.
  • Minimize drain on bandwidth by leveraging streamlined distribution technology that scales to manage more than 100,000 endpoints.

With most IT staffs facing astronomical growth in the number and variety of IT assets and users, distributing software and data across the complex, heterogeneous environment in a secure, reliable fashion has become a monumental task. It's difficult to keep up with:

  • IT resources that change rapidly and are distributed across a geographically dispersed workforce
  • Security patches that come out frequently and must be installed rapidly across the enterprise to protect the IT environment
  • Frequent changes among employees and their roles that demand different types of IT resources to enable them to perform their jobs
  • Rapid growth in the number of unmanaged mobile and pervasive devices such as laptops and PDAs

Addressing these challenges with manual processes is typically inefficient, error-prone, and costly. It can drain the time of IT staffs away from higher-value tasks. Many companies need a way to automate scheduling, submitting, monitoring, and controlling software and patch distribution.

IBM Tivoli Configuration Manager helps you gain total control over your enterprise software and hardware by performing distribution and installation of data, software, and patches — and inventory management — in your multiplatform, distributed environment. Using Tivoli Configuration Manager, you can:

  • Scan hardware and software to determine which enterprise assets are part of your inventory
  • Minimize the time and effort of installing and configuring IT resources by centralizing and automating the distribution and installation of software across your enterprise
  • Automate and schedule your change management operations
  • Detect system and configuration changes
  • Manage to a defined model or state for your IT resources
  • Securely manage your enterprise environment across firewalls
  • Extend the scope of your managed environment to include mobile and pervasive devices

Manage software on servers, desktops, and devices throughout your organization

Because Tivoli Configuration Manager is platform agnostic, you can use its single, centralized solution to distribute software and patches across your complex, heterogeneous IT infrastructure. By using the same methods across all device types, your staff can maximize its productivity.

The package editor in Tivoli Configuration Manager helps you use a wide variety of available packaging technologies in a consistent fashion and allows you to standardize different software package formats. You can easily build packages for installing commercial and internally developed applications to the wide variety of servers, desktops, and devices throughout your enterprise. In essence, the package editor captures your best practice for installing a single software item, for reuse across the many systems in your environment.

Tivoli Configuration Manager helps you manage, often for the first time, today's leading mobile enterprise devices, including those running Palm OS, Microsoft WinCE, Microsoft Windows PocketPC, Nokia 95xx Communicator, and Nokia 9300 smartphones. Because you can update configuration information and software on these devices, using the same interface as for your desktops and servers, your administrators do not need to master a new set of management skills.

Use workflows to automate your best practices

The Tivoli Configuration Manager activity planner enables you to combine one or more packages and automate many steps in software and patch distribution and installation, and in inventory management, into a single workflow that you would otherwise handle in a manual fashion. By using the activity planner, you can streamline the process of defining and scheduling your activities as well as monitor the execution of those plans.

In the definition and scheduling phase, you can use the Tivoli Configuration Manager activity plan editor to:

  • Combine multiple packages into a single delivery process.
  • Create a workflow (activity plan) that allows you to define dependency conditions for activities so that you execute the activities only after other activities have completed, and generate a set of tree decision structures for execution.
  • Manage a group of activities that originate from different applications as a single activity, from a single machine in the network.
  • Schedule the activity plan to run on a specific day and time, repeat at specific time intervals, or repeat indefinitely.
  • Save activity plans in a database so that you can reuse them across multiple resources in your enterprise and resubmit them in the future.

Tivoli Configuration Manager helps you capture and store workflows that represent your best practices for distributing software and patches throughout your enterprise. By building a library of these activity plans, you create a resource that facilitates consistent, rapid execution that can be automated.

During the execution phase, you can use the Tivoli Configuration Manager activity plan monitor to:

  • Submit activity plans to be run and then control distribution with operations such as pause, cancel, and resume.
  • View the status, start time, and completion time of all submitted activity plans as well as a graphical representation of the plan (its activities and assigned targets).
  • Restart an activity on an endpoint where the operation was unsuccessful.
  • Delete plan status information from the activity plan database.

Define your standards and automatically remediate to help maximize compliance

In large networks with complex requirements for different groups of users, workstations, and devices, you can use Tivoli Configuration Manager to create reference models that further simplify software and patch distribution. A reference model specifies the desired state for each component. By subscribing users, groups of users, endpoints, pervasive devices, profile managers, or inventory query results to a reference model, you establish the standard with which the subscribers should comply.

After you create a reference model using the Tivoli Configuration Manager change manager, the solution automatically creates a workflow (activity plan) for each subscriber. This activity plan includes the tasks to be executed for that particular subscriber to match the requirements defined in the reference model. The workflows are then automatically submitted to the activity planner, which delivers the plan and actions to the intended resources. When the plan and actions are completed, the inventory is updated to reflect that the resource now complies with its reference model.

This remediation capability can be extremely useful to enforce installation of some applications within your environment. Regardless of when users connect to your network, you can use Tivoli Configuration Manager to automatically check against your reference models whether they are current with their patches.

Using reference models, you can manage subscribers according to the role each plays within your organization. Tivoli Configuration Manager offers flexible models: multiple root reference models; multilayered inheritance from upper layers; and multiple subscriptions so that you can enforce standards in a way that corresponds with your organizational structure and business requirements.

When requirements change or subscribers change roles, you simply update the reference models or the users' subscriptions to reflect the changes and publish the updated reference model to automatically generate new activity plans as required.

Data collection enables correct target identification and powerful reporting

Information about your systems and users is crucial when you want to accurately identify the targets for distribution, and when you want to report on both distribution and your enterprise's inventory. Tivoli Configuration Manager helps you gather and maintain up-to-date inventory information in a distributed environment quickly, accurately, and easily.

With Tivoli Configuration Manager, inventory is an integrated component. The inventory component helps you select targets for your activities automatically rather than manually. Because inventory is also integrated at the client-agent level, Tivoli Configuration Manager allows you to incorporate scans into your activity plans, avoiding unnecessary or incorrect distributions as well as unnecessary use of network bandwidth.

Use Tivoli Configuration Manager to obtain information about:

  • Applications: Detect thousands of commercial applications and you can configure Tivoli Configuration Manager to identify custom applications.
  • Systems: Detailed information about architecture, model, operating system, and hardware.
  • Users: Leverage information from your enterprise directory and prompt end users for information that cannot be scanned.

Tivoli Configuration Manager provides powerful facilities for using this data. The Crystal Reports, which are provided, enable system administrators and accounting personnel to:

  • Report on success rates and distribution outcomes for failures
  • Determine the installed software base
  • Confirm a software distribution
  • Supplement and replace physical inventory function
  • Assist in procurement planning
  • Check software requirements
  • Help control assets
  • Help pass audits and meet compliance requirements

Additionally, Tivoli Data Warehouse, which is included with Tivoli Configuration Manager, allows you to perform additional reporting tasks against this and other systems management data, without impact to the runtime environment.

Employ highly secure operations behind and beyond firewalls

Because software and patch distribution should support and not undercut your security infrastructure, Tivoli Configuration Manager works in a highly secure fashion within your intranet and across the Internet.

  • Secure connections: Use of encryption and package hashing provides a high level of integrity.
  • Security for "pull" distribution: Leverage IBM WebSphere® technology, IBM Tivoli Access Manager for e-business, and your directory servers to provide a flexible, highly secure "pull" distribution capability to your end users, including those who use mobile technologies.
  • Managing through firewalls without compromising your level of security is achieved with the Tivoli Firewall Security Toolbox, which is supplied with Tivoli Configuration Manager.

Help Optimize bandwidth usage

While configuration solution can save time for your administrators, it should not shift the burden onto your network in a way that monopolizes bandwidth. Consequently, Tivoli Configuration Manager includes a number of bandwidth-saving features:

  • WAN-smart capabilities: Move large amounts of data across complex networks in an efficient, asynchronous, multiplexed fashion to help achieve reliable, high-performance transport for both outbound and inbound data. You can define limits on the resource usage.
  • Multicasting: Broadcasting software distributions to multiple users simultaneously to help minimize the network bandwidth required for large-scale distributions. Data is transmitted on the network only once. The number of recipients affects distribution time only slightly.

Trademarks

 
Tivoli, AIX, zSeries, the e-business logo, and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available, or will be available, for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

IBM Global Services — IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

For current information on IBM Tivoli software education, visit

Current schedule information for IBM Tivoli training is available at


 
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Offering information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.

The PNS site is available in English and Canadian French.
 
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Technical information

Specified operating environment

Hardware requirements

Tivoli Configuration Manager V4.2.3 requires a hardware platform that supports operating systems listed in the Software requirements section.

Software requirements

IBM Tivoli Configuration Manager V4.2.3 Server and Managed Node run on the following operating systems. Refer to the product Release Notes or your IBM representative for additional details.

  • IBM AIX® 5.1, 5.2, and 5.3
  • Sun Solaris 7, 8, and 9
  • HP-UX 11 and 11i
  • Windows™ 2000 Server and Advanced Server (with SP4)
  • Windows 2000 Data Center
  • Windows Server 2003 Standard and Enterprise
  • Red Hat Enterprise Linux™ 2.1, 3.0, 4.0 (IA32)
  • Red Hat Enterprise Linux 3.0 and 4.0 for S/390® and IBM eServer zSeries®1
  • SLES 7, 8, and 9/UL 1.0 for S/390 and zSeries1
  • SLES 8/UL 1.0 for IA32 (SP3, and later)
  • SLES 9 for IA32

IBM Tivoli Configuration Manager V4.2.3 endpoint support includes the earlier noted managed node support, and the following additional operating systems.

  • Windows NT™
  • Windows 2000 Pro
  • Windows XP Pro
  • Red Hat Enterprise Linux 3.0 and 4.0 for i and pSeries1
  • SLES 8 and 9/UL 1.0 for i and pSeries1
  • OS/400® V5.2 and V5.32
  • Red Hat Enterprise Linux 4.0 AMD64/EM64T1
  • SLES 9 - AMD64/EM64T1
1
Command line only
2
SPEditor requires a Windows 2000 or Windows 2003 machine with a TCP/IP connection to the OS/400 machine

IBM Tivoli Configuration Manager V4.2.3 runs with the following databases. Refer to the product Release Notes or your IBM representative for additional details.

  • DB2® 7.2
  • DB2 8.1.8 and DB2 8.2
  • Oracle 9i
  • Oracle 9i v2
  • Oracle 10g
  • MS SQL 7.0 SP2® and sp3
  • MS SQL 2000
  • Informix™ 9.30
  • Informix Dynamic Server (IDS) 9.4
  • Sybase 12.0
  • Sybase 12.5

IBM Tivoli Configuration Manager V4.2.3 also includes:

  • Tivoli Management Framework V4.1.1
  • IBM DB2 UDB Enterprise Server Edition V8.2
  • IBM WebSphere® Application Server V5.1.1
  • IBM WebSphere Everyplace™ Connection Manager V5.1 Starter Edition
  • IBM Tivoli Access Manager for e-business V5.1
  • Tivoli Data Warehouse V1.3

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM Tivoli Configuration Manager V4.2.3 is distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROM media
  • Publications: (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Configuration Manager uses the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows/Intel™ technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk-side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and KIOSKs.

IBM Tivoli Access Manager for e-business Registered User

A registered user for IBM Tivoli Access Manager for e-business is any individual, machine, program, or device whose identity is referenced by or recorded in the IBM Tivoli Access Manager for e-business identity schema.

IBM Tivoli Directory Integrator Connected System

A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator.

IBM Tivoli Directory Integrator Registered User

A registered user of IBM Tivoli Directory Integrator is: (1) each individual, machine, program, or device whose identity is recorded in a connected system and whose identity can be synchronized by IBM Tivoli Directory Integrator; and (2) each individual, machine, program, or device that can access a connected system that is synchronized by IBM Tivoli Directory Integrator.

IBM Tivoli Identity Manager Agent

An agent is code that enables the IBM Tivoli Identity Manager to communicate with a computer system to manage account definitions on the computer system and/or to receive notification of password changes from the computer system.

IBM Tivoli Identity Manager Registered User

A registered user for IBM Tivoli Identity Manager is any individual, machine, program, or device whose identity is recorded in the IBM Tivoli Identity Manager identity store.

Management Services Unit (MSU)

An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about PSLC pricing, go to

Network Node or Node

Network Nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat", active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Tivoli Management Points

A Tivoli Management Point is a metric used to compute license quantities and is program specific.

Value Units

A Value Unit is a metric used to compute license quantities, is program specific, and is typically only used on products managing zSeries systems.

Product Web site

A complete list of products and licensing documents is available at

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value".

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — These contain printed documentation such as the User's Guide and Release Notes.
  • Custom Build Registration — This is used with products that have an IBM zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CBPDO).

Pricing examples

IBM Tivoli Configuration Manager: The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall network environment includes:

Distributed Servers

  • 20 uniprocessors
  • 65 2-way servers
  • 12 4-way servers
  • One 8-way server
  • One 12-way server with 2 virtual or logical partitions
  • One 14-way server
  • One 16-way Sun Ultra server with 2 8-way physical partitions (only one of which is managed by Tivoli applications)
  • One 24-way server
  • One z800 server with two IFLs running Linux

Others:

  • 500 workstations and 1000 laptops (1,500 clients)

The customer wants to use IBM Tivoli Configuration Manager to inventory and distribute software to all of the distributed systems in its network (102 distributed servers) and 1,500 clients. Since licensing is per processor on the servers configured, the customer must obtain the following entitlements:

                              Quantity in           Processor
                              customer              entitlements
Systems managed               environment           required
 
Uniprocessor                  20                     20
2-way                         65                    130
4-way                         12                     48
8-way                          1                      8
12-way (2 logical              1                     12
 
 partitions)
14-way                         1                     14
16-way (2 physical             1                      8
 partitions, one of
 which is managed
 by Tivoli
 applications)
24-way                         1                     24
z800 server                    1                      2
 with 2 IFLs
Total Processor                                     266
 Entitlements

                              Quantity in           Client
                              customer              entitlements
Systems managed               environment           required
 
Clients                       1,500                 1,500
Total Client                                        1,500
 Entitlements

Notes:

  • The client device metric is for configuring all non-server systems, primarily laptops, desktops, and technical workstations.
  • A trade-up is required for customers with entitlement for either Tivoli Software Distribution or Tivoli Inventory Manager (both previous offerings) for a server or client, but not both.
  • Separate processor part numbers exist for licensing on distributed and zSeries servers.
  • For IBM Tivoli Configuration Manager for ATMs, licensing is per-processor in the Self-Service Terminal (for example, Automated Teller Machines, KIOSKs) and is generally one processor per terminal.

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed                                          Product
function title          Product group             category
 
Tivoli                  Configurations            Tivoli
 Configuration           and Operations            Configuration
 Manager                                           Mgr

Customers with active maintenance or subscription for the following products are entitled to receive the media packs listed in the table.

  • 5724-C06 Tivoli Config Mgr Clent
  • 5724-C06 Tivoli Config Mgr Proc
  • 5724-C06 Tiv Config Mgr zSer Proc
  • 5698-SWD Tiv Inventory TMP
  • 5698-SWD Tiv Inventory zSer TMP
  • 5698-INV Tiv Software Distribution TMP
  • 5698-INV Tiv Software Distrib zSer 390 TMP
  • 5697-INV Tiv Inventory Mgr Svr
  • 5697-INV Tiv Inventory Mgr Cli
  • 5697-SWD Tiv Sw Dist Cli
  • 5697-INV Tiv Sw Dist Svr
  • 5697-SDA Tiv Dsg Sw Deployment Svr
  • 5698-DMP Tiv Device Mgr Palm Computing Tmp

                                                         Part
Media packs description                                  number
 
IBM Tivoli Configuration Mgr V4.2.3                      BJ0EZML
 Multilingual CD Media Pack-Windows
IBM Tivoli Configuration Mgr V4.2.3                      BJ0F0ML
 Multilingual CD Media Pack-AIX
IBM Tivoli Configuration Mgr V4.2.3                      BJ0F1ML
 Multilingual CD Media Pack-Solaris
 and HP-UX
IBM Tivoli Configuration Mgr V4.2.3                      BJ0F2ML
 Multilingual CD Media Pack-Linux

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the zSeries platform is based on MSUs and pricing on other platform servers is per processor.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement (IPLA) and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and per client. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Configuration Manager

                                                         Part
Part description                                         number
 
Tivoli Configuration Manager
IBM Tiv Config Mgr Cl Device Frm Mult                    D51WPLL
 Products Trdup Lic+SW Maint 12 Mo
IBM Tiv Config Mgr Proc From Multiple                    D51WMLL
 Products Trdup Lic+SW Maint 12 Mo
IBM Tivoli Configuration Manager                         E00AQLL
 Client Annual SW Maint Rnwl
IBM Tivoli Configuration Manager                         D515SLL
 Client Lic+SW Maint 12 Mo
IBM Tivoli Configuration Manager                         D515ULL
 Client SW Maint Reinstate 12 Mo
IBM Tivoli Configuration Manager                         E0098LL
 Processor Annual SW Maint Rnwl
IBM Tivoli Configuration Manager                         D511ELL
 Processor Lic+SW Maint 12 Mo
IBM Tivoli Configuration Manager                         D511GLL
 Processor SW Maint Reinstate 12 Mo
IBM Tivoli Configuration Mgr Proc                        D511MLL
 zSeries (390) SW Maint Reinstate 12 Mo
IBM Tivoli Configuration Mgr Proc                        E009ALL
 zSeries (390) Annual SW Maint Rnwl
IBM Tivoli Configuration Mgr Pro                         D511KLL
 zSeries (390) Lic+SW Maint 12 Mo
Tiv Config Mgr Proc zSer From Mult                       D51WNLL
 Products Trdup Lic+SW Maint 12 Mo

To order a media pack or a documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                         Part
Description                                              number
 
IBM Tivoli Configuration Manager                         BJ0F1ML
 V4.2.3 MP-Sol/HP ML
IBM Tivoli Configuration Manager                         BJ0F2ML
 V4.2.3 MP-Linux ML
IBM Tivoli Configuration Manager                         BJ0F0ML
 V4.2.3 MP-AIX ML
IBM Tivoli Configuration Manager                         BJ0EZML
 V4.2.3 MP-Wind ML

IBM Tivoli Configuration Manager is also available via Web download from Passport Advantage.

On/Off Capacity on Demand

Tivoli Configuration Manager

                                                         Part
Part description                                         number
 
IBM Tivoli Configuration Manager                         ASPP6LL
 Processor Day OOCoD Temp Use Chrg

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM IPLA. Proofs of Entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form numbers

                           Program
Program name               number               Form number
 
IBM Tivoli                 5724-C06             Softcopy License
 Configuration                                   on the Media
 Manager

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer

                                        Copy and use on
                                        home/portable
Product name                            computer?
 
IBM Tivoli Configuration Manager        No

Volume orders (IVO): No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

Software maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available: Not applicable

On/Off Capacity on Demand

To be eligible for OOCoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries and pSeries Temporary Capacity On Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Informix, Everyplace, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, zSeries, the e-business logo, OS/400, DB2, SP2, WebSphere, POWERparallel, pSeries, eServer, z/OS, and SystemPac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Windows, Windows NT, and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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