IBM DB2 CommonStore for SAP, V8.3 delivers SAP data and document archival and retention management solution

IBM United States Software Announcement 205-052
March 8, 2005

 

 ENUS205-052.PDF (50KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Product positioning TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

IBM continues to add value to the IBM enterprise content management portfolio, protecting customers' investments in technology and extending the SAP and other application environments with information on demand.

New in V8.3

  • Linux™ platform support (SLES 8, and RHEL 2.1 and 3.0)
  • Access to SAP documents from a non-SAP application (Index Transfer)
  • Access to non-SAP documents from an SAP application
  • Annotation capability
  • Enhanced security

In addition, DB2 CommonStore for SAP is now priced per Authorized User, providing simplicity and a lower entry point.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

To thrive in today's on demand world, companies need to get information into the hands of the right people — easily and cost effectively. With new enhancements across its content management portfolio, IBM provides a comprehensive, integrated suite of products that enable organizations to simplify content management and deliver information with on demand ease.

IBM's content management portfolio product, DB2® CommonStore for SAP, V8.3 (DB2 CommonStore) is a solution for both data archiving and document management that helps SAP users run their businesses more efficiently. For optimum online performance, SAP AG recommends regular archiving of old or infrequently accessed data from SAP systems. Document archival and management help to streamline processes and make it easier to access original documents. With DB2 CommonStore, SAP customers can:

  • Manage the growth of SAP application data through periodic archiving to improve and control overall system performance
  • Increase operational and administrative efficiencies by reducing backup/restore window cycle times
  • Increase end-user productivity with easy retrieval from the archive simply from an SAP GUI interface even years later
  • Establish a scalable and secure back-end archive management repository that offers virtually unlimited growth capabilities
  • Exploit a virtual storage management system and deploy the appropriate device depending on the life-cycle value of the content
  • Extend an SAP system server storage with seamless back-end archive management storage integration
  • Streamline business processes by integrating digitized content in SAP applications
  • Use SAP content from within non-SAP applications or just the reverse, or both
  • Perform easier and faster SAP version-to-version upgrades
  • Retain SAP data and documents based on regulatory and legal requirements

DB2 CommonStore for SAP is priced to deliver total business value to the user. The current Server and User licensing model is being replaced by an Authorized User licensing model. Full details of the new pricing are included below. Refer to Software Withdrawal 905-058 , dated March 8, 2005, for part numbers being withdrawn.
 
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Key prerequisites

Refer to the Technical information section for details.
 
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Planned availability dates
  • March 25, 2005: Electronic software delivery
  • April 22, 2005: Media and documentation

 
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Description

DB2 CommonStore for SAP is certified by SAP AG as a complementary software product for all SAP-supported ArchiveLink levels. It supports all types of data and documents defined in the SAP ArchiveLink specification and follows the latest SAP ArchiveLink protocols. For optimal online performance, SAP AG recommends periodic archiving of old or infrequently accessed data from SAP systems. Document archiving improves processes and makes it easier to access original documents. Using DB2 CommonStore, archived data and documents can be accessed directly via an SAP GUI interface.

DB2 CommonStore for SAP does not require a database for its own use, it supports any SAP operational database (DB2 Universal Database® (UDB), Informix™, Oracle, SQL Server, and so on). It leverages IBM's content management products as the back-end archive management system. In addition, DB2 CommonStore not only provides access to non-SAP objects that are stored in enterprise content repositories, but also offers access to SAP objects from non-SAP applications.

The DB2 CommonStore archive solution can easily be expanded into a corporate-wide enterprise content management system, including e-mail archive management for Lotus® Domino™ and Microsoft™ Exchange Server systems.

What's new in V8.3 for SAP customers

DB2 CommonStore for SAP, V8.3 brings Linux platform support and enhances its support for DB2 Content Manager V8 archive repository with further integrated capabilities: access to SAP documents from the non-SAP applications, access to non-SAP documents from the SAP applications, adding annotations to archived documents, and enhanced security.

Linux platform support — The Linux version of DB2 CommonStore code runs on either SUSE Linux Enterprise Server (SLES) 8 or Red Hat Enterprise Linux (RHEL) 2.1 and 3.0 offering more platform flexibility.

Access to SAP documents from the non-SAP applications (Index Transfer Support) — In addition to DB2 Content Manager V7 and DB2 Content Manager OnDemand V7 support, DB2 Content Manager V8 and DB2 Content Manager OnDemand V8 support is added. Index Transfer capability provides functionality to transfer additional index information extracted from SAP business objects to related documents archived in a DB2 Content Manager archive repository. As a result, it is possible to search the content archived from an SAP system regardless of the SAP system. It is also possible to schedule and automatically process the index transfer in batches.

Access to non-SAP documents from an SAP application — DB2 CommonStore extends this support to DB2 Content Manager V8 archive repository, as is the case with V7. The DB2 CommonStore SAP archiving client can handle documents already stored in DB2 Content Manager V8 and connect them to SAP business objects. This feature adds another method for archiving SAP documents and linking them to a SAP business object. It enables DB2 CommonStore to make documents, previously scanned by a DB2 Content Manager V8 application, available for SAP archiving. When an application providing a direct integration with DB2 Content Manager imports scanned documents into DB2 Content Manager item types, these documents can be also added to an SAP workflow. The DB2 CommonStore archiving client establishes a link between an SAP business object and an already archived document using the SAP ArchiveLink functionality.

Annotation capability — It is possible to exploit DB2 Content Manager V8 annotation capabilities (high-lighting, markup, and so on) for SAP-archived objects, giving more flexibility to share related information. Documents retrieved through Web links are displayed in an eClient viewer instead of a Web browser, and allows for adding and saving annotations in the DB2 Content Manager V8 archive. After users open an archived document with a standard application client like an SAP GUI, they will be able to open, create, view, and edit annotations of archived documents through DB2 Content Manager eClient integration.

Enhanced security — The support for DB2 Content Manager V8 Item Type subsets (view support) provides more enhanced security for customers who want to restrict the view on the same set of data for multiple clients or users.

New price structure — With this announcement, DB2 CommonStore for SAP provides a new price structure. This new price structure will provide a lower entry point, further aligning with the needs of small and medium businesses. The new price structure is based on Authorized Users.

Your current DB2 CommonStore for SAP Server and User licenses will be converted to DB2 CommonStore for SAP Authorized User licenses at your next maintenance renewal. Refer to the Charge structure section for additional information.

DB2 CommonStore solution overview

DB2 CommonStore is a middleware server between the SAP ArchiveLink interface and the back-end archive management system. DB2 CommonStore itself does not store any data or documents, but instead manages the data and document archive process as it is defined by SAP ArchiveLink protocols. It stores and retrieves the archived content to and from the back-end archive management repositories. The back-end archive management system can be one of the following IBM repositories:

  • DB2 Content Manager (this leverages Tivoli® Storage Manager [TSM] for storage device management)
  • DB2 Content Manager OnDemand (this leverages TSM for storage device management)
  • TSM

With all of these options, DB2 CommonStore exploits all of the benefits TSM brings for storage management. TSM brings the flexibility to deploy the appropriate device, depending on the life-cycle value of the content. Additionally it provides support for fast backup and recovery, non-disruptive application protection, and disk-to-disk backup. Its advanced functionalities provide automated, policy-based storage management together with reporting and monitoring to reduce daily management, backup snapshots to reduce cost/complexity, and server sharing/load balancing for self-management. DB2 CommonStore uses TSM and takes advantage of TSM scalability from PC servers through UNIX® and mid-range servers (IBM eServer iSeries™) to mainframe servers (IBM eServer zSeries®) — heterogeneous platform coverage for 37 different operating environments, and brings the advantage of broad storage device support for more than 600-plus IBM or non-IBM. IBM TotalStorage® Data Retention 450 and 550 systems are supported through TSM.

The basic DB2 CommonStore solution with TSM can be extended with DB2 Content Manager or DB2 Content Manager OnDemand. In conjunction with either of these repositories, DB2 CommonStore is the ideal solution for the management of both enterprise content and SAP content where access is required for non-SAP users. This integrated solution can become the base for an enterprise-wide content management solution. The DB2 CommonStore archive of SAP documents can be accessed by Internet and intranet users through SAP GUI or DB2 Content Manager or DB2 Content Manager OnDemand clients, or any other integrated application, thus making the system available to any user with the proper authorization.

In addition to providing SAP data archive management, IBM's enterprise content management technologies can be expanded to provide a complete content management solution for any document type, Web content, images, faxes, rich media across diverse business processes, and application data, including Siebel, PeopleSoft, Lotus Notes®, and Exchange Server messaging systems. This results in a lower total cost of ownership, and over time, gains in cost savings, know-how, and corporate operational efficiency.

The companion product IBM Tivoli Storage Manager for Enterprise Resource Planning (TSM for ERP) provides automated data protection, reduces the impact of data backups and restores on an SAP server, while greatly minimizing an administrator's workload necessary to meet data protection requirements. TSM for ERP allows access to backed-up SAP data after the entire set is restored, while DB2 CommonStore allows immediate access to archived data and documents at a click of a button from the existing user client interface, an SAP GUI. The same infrastructure can be extended for centralized data backup and archive for disaster recovery applications to minimize operational costs and improve availability.

Section 508 of the U.S. Rehabilitation Act

DB2 CommonStore for SAP is capable as of April 22, 2005, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
 
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Product positioning

DB2 CommonStore for SAP is a solution for both data archiving and document management that helps SAP users run their businesses more efficiently. DB2 CommonStore is certified by SAP AG as a complementary software product. It supports all types of data and documents defined in the SAP ArchiveLink specification and the latest SAP ArchiveLink protocols. DB2 CommonStore itself does not require the use of any relational database, it supports any SAP operational database (DB2 UDB, Informix, Oracle, SQL Server, and so on).

Trademarks

 
Informix, Domino, and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, DB2, DB2 Universal Database, Lotus, Tivoli, zSeries, TotalStorage, and Lotus Notes are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.

The PNS site is available in English and Canadian French.
 
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Technical information

Specified operating environment

Hardware requirements

The exact configuration you need to support your environment with satisfactory response time will vary depending on the size of the objects you are working with and other factors. Individual display response times vary depending on workstation speed, memory, size of objects, and network and server workload. Minimum recommended configurations listed below need to be evaluated and adjusted according to your unique requirements. Disk space recommendations below are for DB2® CommonStore product installation and working space only. The actual hard disk required varies, depending on your installation. The most current and complete information on hardware and software requirements for DB2 CommonStore, including additional server descriptions, is available in the support section at

For UNIX® (IBM AIX®, HP, Sun):

  • 512 MB RAM
  • 170 MB hard disk space for installation
  • Runtime hard disk space depends on size of files to archive, trace, and log

For Linux™:

  • 512 MB RAM
  • 200 MB hard disk space for installation
  • Runtime hard disk space depends on size of files to archive, trace, and log

For Windows™

  • PC (1 GHz Pentium™ processor or equivalent, or higher)
  • 512 MB RAM
  • 170 MB hard disk space for installation
  • Runtime hard disk space depends on size of files to archive, trace, and log

For IBM eServer iSeries™:

  • iSeries, Model 270, or higher
  • 150 MB hard disk space for installation
  • Runtime hard disk space depends on size of files to archive, trace, and log

Software requirements

For DB2 CommonStore Server (32-bit):

  • Windows 2000 Server, with SP2® (or later), Windows Server 2003, and Windows XP
  • IBM AIX 4.3.3, AIX V5.1, AIX V5.2, or AIX V5.3
  • HP-UX 11.00 and Java™ Runtime Environment 1.4.2
  • Sun-Solaris 8 and Java Runtime Environment 1.4.2
  • iSeries OS/400® V5R2 and i5/OS V5R3
  • SUSE Linux Enterprise Server (SLES) 8 or Red Hat Enterprise Linux (RHEL) 2.1 or 3.0

Archive client software:

  • DB2 Content Manager for Multiplatforms client V7.1 with fix pack 1 (7.1.0.1), or higher
  • DB2 Content Manager for Multiplatforms client V8.2 and V8.3
  • DB2 Content Manager for iSeries V5.2 and V5.3
  • DB2 Content Manager OnDemand for Multiplatforms V7.1.1.0, or higher
  • DB2 Content Manager OnDemand for Multiplatforms V8.3
  • Tivoli® Storage Manager client (API) V5.1 and V5.2

Archive server software:

  • DB2 Content Manager for Multiplatforms V7.1 including fix pack 1 (7.1.0.1), or higher
  • DB2 Content Manager Enterprise Edition V8.2 and V8.3 (formerly called DB2 Content Manager for Multiplatforms)
  • DB2 Content Manager for iSeries V5.2 and V5.3
  • DB2 Content Manager for z/OS®, V8.2 (requires DB2 Content Manager for Multiplatforms client on client side)
  • DB2 Content Manager OnDemand for Multiplatforms V7.1.1.0, or higher
  • DB2 Content Manager OnDemand for Multiplatforms V8.3
  • DB2 Content Manager OnDemand for iSeries V5.2 and V5.3 (requires DB2 Content Manager OnDemand for Multiplatforms on client side)
  • DB2 Content Manager OnDemand for z/OS and OS/390®, V7.1 (requires DB2 Content Manager OnDemand for Multiplatforms on client side)
  • Tivoli Storage Manager V5.1 and V5.2

Supported SAP systems:

DB2 CommonStore for SAP supports the following ArchiveLink interface protocols: 0031, 0045, and 0046. Software support is provided for all currently SAP-supported release levels of SAP Base and SAP NetWeaver.

Note: The supported archive depends on the platform where DB2 CommonStore for SAP is installed. For details, refer to the DB2 CommonStore for SAP support Web page.

Planning information

Direct customer support: Direct customer support is provided by IBM Operational Support Services — Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

Packaging: One DB2 CommonStore for SAP CD

Security, auditability, and control

DB2 CommonStore for SAP uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed
function                 Product                  Product
title                    group                    category
 
CommonStore              Content Manager          Content Manager
 for SAP                                           CommonStore

IBM DB2 CommonStore for SAP has the following charge structure: Authorized User

Your current DB2 CommonStore for SAP Server and User licenses will be converted to DB2 CommonStore for SAP Authorized User license at your next maintenance renewal. DB2 CommonStore for SAP now includes the Server and User as a single Authorized User charge. Each DB2 CommonStore for SAP User license under active maintenance will be converted to a DB2 CommonStore for SAP Authorized User license. DB2 CommonStore for SAP Server licenses will be obsoleted and not renewed.

Your current DB2 CommonStore for SAP Entry Offering Server and Entry Offering User licenses will be converted to DB2 CommonStore for SAP Authorized User license at your next maintenance renewal. Each DB2 CommonStore for SAP Entry Offering User license under active maintenance will be converted to a DB2 CommonStore for SAP Authorized User license. DB2 CommonStore for SAP Entry Offering Server licenses will be obsoleted and not renewed.

For example, if you have one DB2 CommonStore for SAP Server license and 100 DB2 CommonStore for SAP User licenses under active maintenance, you will have 100 DB2 CommonStore for SAP Authorized Users licenses when your maintenance is renewed. This will serve as the Proof of Entitlement to install as many DB2 CommonStore for SAP Servers as required to support your licensed DB2 CommonStore for SAP Authorized Users.

The initial order quantity of DB2 CommonStore for SAP must consist of at least 20 Authorized Users. After the initial order, additional Authorized Users may be ordered in any number necessary to support your specific environment.

Program-unique terms

Your license to IBM DB2 CommonStore for SAP (the "program") entitles you to install, from the program package (media pack) or from the downloaded images (software download) the program with all its components, including the program server on any combination of servers, independent of the number of available processors to the servers, as required to support your licensed program Authorized Users specified in the Proof of Entitlement. The number of connected SAP systems is not restricted by this license.

Your SAP IT landscape (installation environment) may consist of one or more production systems and associated SAP systems used for testing, integration, and/or educational purposes. Your use of the program together with your SAP production, test, integration, and/or education systems is not restricted by this license, except for the requirement to acquire the necessary number of the program Authorized Users authorizations.

You may not allow a third party to use the program to provide Information Technology Services to you and you may not assign, transfer, delegate, or sublicense any of your rights or obligations, in whole or in part, to such third party without the express written permission of IBM. Contact your IBM representative or IBM Business Partner if you have any questions.

You may not use the program or any component thereof to provide hosting services to third parties unless otherwise agreed to in writing by IBM.

Authorized Users

An Authorized User authorization must be obtained for each individual SAP-named end user who will access the archive through the program server in order to archive, restore, and/or retrieve (a) SAP data-archive files, and/or (b) SAP documents (incoming documents, such as faxes and scanned images, reports/print lists, outgoing documents, external documents, and desktop objects associated with or linked to SAP transactions and business objects, and/or documents stored in the SAP Document Management System). Each Authorized User authorization is attributable to one and only one individual user, either within or outside your enterprise. An Authorized User authorization is required for each individual user who accesses the program or any component, application, feature, function, and/or capability thereof, either directly or indirectly, through any means on behalf of the user. Each Authorized User authorization entitles one individual user to establish one or more connections to any number of the program servers across any of the supported platforms. The program may be installed on one or more computers, and accessed by multiple users, provided that an Authorized User authorization has been obtained for each individual user. Refer to the announcement letter for further clarification and examples of permitted use.

Restricted Use of DB2 Content Manager Enterprise Edition and DB2 Content Manager OnDemand for Multiplatforms

If you choose to use IBM DB2 Content Manager Enterprise Edition ("Content Manager") or IBM DB2 Content Manager OnDemand for Multiplatforms ("Content Manager OnDemand") as the program back-end archive repository, you must acquire the appropriate Content Manager or Content Manager OnDemand licenses.

If you are not an existing Content Manager or Content Manager OnDemand customer, you must acquire a minimum purchase number of 20 Content Manager or Content Manager OnDemand Authorized User authorizations, respectively. These Content Manager or Content Manager OnDemand licenses may be used by any number of DB2 CommonStore applications, including DB2 CommonStore for Lotus® Domino™, DB2 CommonStore for Exchange Server, and DB2 CommonStore for SAP. For example, if you previously acquired DB2 Content Manager or Content Manager OnDemand licenses for one DB2 CommonStore application, you may use those licenses for all additional DB2 CommonStore applications.

If you are an existing Content Manager or Content Manager OnDemand customer and have previously acquired Content Manager or Content Manager OnDemand licenses, you may use these licenses as your entitlement to use Content Manager or Content Manager OnDemand as the program back-end archive repository.

Use of IBM Tivoli Storage Manager

If you choose to use Tivoli Storage Manager exclusively as the program back-end archive repository to archive as well as to restore and/or retrieve SAP data-archive files and/or SAP documents with the program, you must acquire a full use license of Tivoli Storage Manager.

All IBM program licenses are available on the Web at

Passport Advantage program licenses

DB2 CommonStore for SAP

                                                  Part
Part description                                  number
 
CommonStore for SAP
CS for SAP Auth User Lic and SW                   D54Y1LL
 Maint 12 Mo from OEM or
 Restricted Use
DB2 CommonStore for SAP                           D54T8LL
 Authorized User SW Maintenance
 Reinstatement 12 Mo
DB2 CommonStore for SAP                           D54T7LL
 Authorized User(s) License
 and SW Maintenance 12 Mo
DB2 CommonStore for SAP                           E01P8LL
 Authorized User(s) SW
 Maintenance Annual Renewal

Passport Advantage supply

Program name/                                     Part
description                                       number
 
DB2 Common Store for SAP V8.3.0
Media Pack Multilingual (English                  BF02MML
 International, French, Russian,
 Hebrew, Spanish,
 Portuguese-Brazilian, German,
 Japanese, Hungarian, Czech,
 Slovakian, Polish) Windows 2000,
 AIX V4.x, Windows XP, Solaris
 (Sun Microsystems), OS/400 V5.x,
 AIX V5.x, HP-UX 11.x CD-ROM
 Digital Disk -- ISO 9660 Standard
 V8.3.0

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

DB2 Common Store for SAP V8.3.0

Entitled
maintenance
offerings                Media packs              Part
description              description              number
 
DB2                      DB2 Common Store for     BF02MML
 CommonStore              SAP
 for SAP                  Multilingual (English
 Authorized               International,
 User                     French, Russian,
                          Hebrew, Spanish,
                          Portuguese-Brazilian,
                          German, Japanese,
                          Hungarian, Czech,
                          Slovakian, Polish)
                          Windows 2000, AIX
                          V4.x, Windows XP,
                          Solaris (Sun
                          Microsystems), OS/400
                          V5.x, AIX V5.x, HP-UX
                          11.x CD-ROM Digital
                          Disk -- ISO 9660
                          Standard

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoEs) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License information form number

Program                  Program                  Form
name                     number                   number
 
DB2 CommonStore          5724-B87                 L-TBIR-67EKW4
 for SAP

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies

Yes and through the Passport Advantage Web site at

IBM Operational Support Services — Support Line: Yes

iSeries Software Maintenance applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries, Domino, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Passport Advantage, DB2, AIX, SP2, OS/400, Tivoli, z/OS, OS/390, the e-business logo, and Lotus are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a trademark of Intel Corporation.
 
Windows is a trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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