IBM Tivoli Configuration Manager V4.2.2 expands device support

IBM United States Software Announcement 204-286
November 30, 2004

 

 ENUS204-286.PDF (96KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information  
 
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At a glance

Tivoli Configuration Manager V4.2.2 helps you to:

  • Manage your enterprise environment across firewalls
  • Use information stored in enterprise directories to determine the set of targets for a software distribution or inventory operation
  • Extend the scope of your managed network to include pervasive devices, such as personal digital assistants (PDAs)
  • Manage Linux™ systems
  • Improve utilization of network bandwidth using multicasting technology
  • Leverage the included WebSphere® Application Server and Tivoli Access Manager for e-business technology for user-initiated software distributions
  • Use the Tivoli Enterprise™ Data Warehouse
  • Manage devices including Nokia 9500 Communicator

 
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Overview

Tivoli® Configuration Manager V4.2.2 delivers software distribution plus hardware and software inventory capability in a multiplatform environment. Tivoli Configuration Manager V4.2.2 can also help you to:

  • Scan hardware and software to determine which enterprise assets are part of your inventory
  • Reduce the time and effort in installing and configuring your network population by centralizing and automating the distribution of software across your enterprise
  • Automate and schedule software distribution and inventory operations
  • Monitor system and configuration changes
  • Manage the desired state of your network
  • Manage your enterprise environment across firewalls
  • Extend the scope of your managed network to include pervasive devices, such as personal digital assistants (PDAs)

This new release of Tivoli Configuration Manager includes expanded support for pervasive devices and the latest operating systems typically used by these devices. This additional support includes:

  • Nokia 9500 Communicator
  • Palm OS operating system
  • WinCE operating system

Tivoli Framework V4.1.1, included with Tivoli Configuration Manager, provides the management infrastructure used by various Tivoli applications. Tivoli Framework V4.1.1 is also available as a separate product and has added improvements for endpoint communication and health checking.
 
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Key prerequisites

Hardware platform that supports the software requirements
 
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Planned availability date
  • December 3, 2004, electronic software delivery
  • December 31, 2004, media and documentation

 
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Description

Tivoli Configuration Manager V4.2.2 helps to:

  • Deploy one solution for distributing software and patches throughout heterogeneous environment — covering servers, desktops, and mobile computing resources including Microsoft™ Windows™, Linux on both Intel™ and IBM eServer zSeries®, AIX®, HP, Sun, and pervasive devices such as Palm OS, Microsoft Windows PocketPC, and Nokia Communicator
  • Automate complex deployments using workflows
  • Drive automated compliance with your standards by using reference models
  • Integrate configuration management with a powerful integrated inventory database
  • Manage systems inside and outside your corporate firewalls in a highly secure fashion
  • Minimize drain on bandwidth by leveraging streamlined distribution technology that scales to manage more than 100,000 endpoints

With most IT staffs facing astronomical growth in the number and variety of IT assets and users, distributing software and data across the complex, heterogeneous environment in a secure, reliable fashion has become a monumental task. It's difficult to keep up with:

  • IT resources that change rapidly and are distributed across a geographically dispersed workforce.
  • Security patches that come out frequently and must be installed rapidly across the enterprise to protect the IT environment.
  • Frequent changes among employees and their roles that demand different types of IT resources to enable them to perform their jobs.
  • Rapid growth in the number of unmanaged mobile and pervasive devices such as laptops and PDAs.

Addressing these challenges with manual processes is typically inefficient, error-prone, and costly. It can drain the time of IT staffs away from higher-value tasks. Many companies need a way to automate scheduling, submitting, monitoring, and controlling software and patch distribution.

Tivoli Configuration Manager helps you gain total control over your enterprise software and hardware by performing distribution and installation of data, software, and patches — and inventory management — in your multiplatform, distributed environment. Using Tivoli Configuration Manager, you can:

  • Scan hardware and software to determine which enterprise assets are part of your inventory.
  • Minimize the time and effort of installing and configuring IT resources by centralizing and automating the distribution and installation of software across your enterprise.
  • Automate and schedule your change management operations.
  • Detect system and configuration changes.
  • Manage to a defined model or state for your IT resources.
  • Securely manage your enterprise environment across firewalls.
  • Extend the scope of your managed environment to include mobile and pervasive devices.

Manage software on servers, desktops, and devices throughout your organization

Because Tivoli Configuration Manager is not platform specific, you can use its single, centralized solution to distribute software and patches across your complex, heterogeneous IT infrastructure. By using the same methods across all device types, your staff can maximize its productivity.

The package editor in Tivoli Configuration Manager helps you use a wide variety of available packaging technologies in a consistent fashion and allows you to standardize different software package formats. You can easily build packages for installing commercial and internally developed applications to the wide variety of servers, desktops, and devices throughout your enterprise. In essence, the package editor captures your best practice for installing a single software item, for reuse across the many systems in your environment.

Tivoli Configuration Manager helps you manage — often for the first time — today's leading mobile enterprise devices, including those running Palm OS, Microsoft WinCE, Microsoft Windows PocketPC, and Nokia 95xx Communicator. Because you can update configuration information and software on these devices, using the same interface as for your desktops and servers, your administrators do not need to master a new set of management skills.

Use workflows to automate your best practices

The Tivoli Configuration Manager activity planner enables you to combine one or more packages and automate many steps in software and patch distribution and installation, and in inventory management, into a single workflow that you would otherwise handle in a manual, more error-prone fashion. By using the activity planner, you can streamline the process of defining and scheduling your activities and you can monitor the execution of those plans.

In the definition and scheduling phase, use the Tivoli Configuration Manager activity plan editor to:

  • Combine multiple packages into a single delivery process.
  • Create a workflow (activity plan) that allows you to define dependency conditions for activities — so that you execute the activities only after other activities have completed — and generate a set of tree decision structures for execution.
  • Manage a group of activities that originate from different applications as a single activity, from a single machine in the network.
  • Schedule the activity plan to run on a specific day and time, repeat at specific time intervals, or repeat indefinitely.
  • Save activity plans in a database so you can reuse them across multiple resources in your enterprise and resubmit them in the future.

Tivoli Configuration Manager helps you capture and store workflows that represent your best practices for distributing software and patches throughout your enterprise. By building a library of these activity plans, you create a resource that facilitates consistent, rapid execution that can be automated.

During the execution phase, use the Tivoli Configuration Manager activity plan monitor to:

  • Submit activity plans to be run and then control distribution with operations such as pause, cancel, and resume.
  • View the status, start time, and completion time of all submitted activity plans-as well as a graphical representation of the plan (its activities and assigned targets).
  • Restart an activity on an endpoint where the operation was unsuccessful.
  • Delete plan status information from the activity plan database.

Define your standards and automatically remediate to maximize compliance

In large networks with complex requirements for different groups of users, workstations, and devices, you can use Tivoli Configuration Manager to create reference models that further simplify software and patch distribution. A reference model specifies the desired state for each component. By subscribing users, groups of users, endpoints, pervasive devices, profile managers, or inventory query results to a reference model, you establish the standard with which the subscribers should comply.

After you create a reference model using the Tivoli Configuration Manager change manager, the solution automatically creates a workflow (activity plan) for each subscriber. This activity plan includes the tasks to be executed for that particular subscriber to match the requirements defined in the reference model. The workflows are then automatically submitted to the activity planner that delivers the plan and actions to the intended resources. When the plan and actions are completed, the inventory is updated to reflect that the resource now complies with its reference model.

This remediation capability is extremely useful to enforce installation of security patches within your environment. Regardless of when users connect to your network, you can use Tivoli Configuration Manager to automatically check against your reference models whether they are current with their patches.

Using reference models, you can manage subscribers according to the role each plays within your organization. Tivoli Configuration Manager offers flexible models — multiple root reference models, multilayered inheritance from upper layers and multiple subscriptions — so that you can enforce standards in a way that corresponds with your organizational structure and business requirements.

When requirements change or subscribers change roles, you simply update the reference models or the users' subscriptions to reflect the changes and publish the updated reference model to automatically generate new activity plans as required.

Data collection enables correct target identification and powerful reporting

Information about your systems and users is crucial when you want to accurately identify the targets for distribution — and when you want to report on both distribution and your enterprise's inventory. Tivoli Configuration Manager helps you gather and maintain up-to-date inventory information in a distributed environment quickly, accurately, and easily.

With Tivoli Configuration Manager, inventory is an integrated component. The inventory component helps you select targets for your activities automatically rather than manually. Because inventory is also totally integrated at the client agent level, Tivoli Configuration Manager allows you to incorporate scans into your activity plans, so you can avoid unnecessary or incorrect distributions as well as unnecessary use of network bandwidth.

Use Tivoli Configuration Manager to obtain information about:

  • Applications: Detect thousands of commercial applications and you can configure Tivoli Configuration Manager to identify custom applications.
  • Systems: Detailed information about architecture, model, operating system, and hardware.
  • Users leverage information from your enterprise directory and prompt end users for information that cannot be scanned.

Tivoli Configuration Manager provides powerful facilities for using this data. The Crystal Reports that are provided enable system administrators and accounting personnel to:

  • Report on success rates and distribution outcomes for failures.
  • Determine the installed software base.
  • Confirm a software distribution.
  • Supplement and replace physical inventory function.
  • Assist in procurement planning.
  • Check software requirements.
  • Help control assets.
  • Help pass audits and meet compliance requirements.

Additionally, Tivoli Data Warehouse, which is included with Tivoli Configuration Manager, allows you to perform additional reporting tasks against this and other systems management data, without impact to the run-time environment.

Employ highly secure operations behind and beyond firewalls

Because software and patch distribution should support and not undercut your security infrastructure, Tivoli Configuration Manager works in a highly secure fashion within your intranet and across the Internet:

  • Secure connections: Use of encryption and package hashing provides a high level of integrity.
  • Security for "pull" distribution: Leverage WebSphere technology, Tivoli Access Manager for e-business, and your directory servers to provide a flexible, highly secure "pull" distribution capability to your end users, including those who use mobile technologies.
  • Managing through firewalls without compromising your level of security is achieved with the Tivoli Firewall Security Toolbox, which is supplied with Tivoli Configuration Manager.

Optimize bandwidth usage

While configuration solution saves time for your administrators, it should not shift the burden onto your network in a way that monopolizes bandwidth. Consequently, Tivoli Configuration Manager includes a number of bandwidth-saving features:

  • WAN-smart capabilities: Move large amounts of data across complex networks in an efficient, asynchronous, multiplexed fashion to achieve reliable, high-performance transport for both outbound and inbound data. You can define limits on the resource usage.
  • Multicasting: Broadcasting software distributions to multiple users simultaneously to minimize the network bandwidth required for large-scale distributions. Data is transmitted on the network only once. The number of recipients affects distribution time only slightly.

New features in Tivoli Configuration Manager V4.2.2

Upgraded infrastructure

  • Support for WebSphere V5.1.1
  • Support for DB2® V8.1
  • Enhance Web gateway security with upgrade to Tivoli Access Manager V5.1
  • DB2 licenses included to use for gateway, depot, and inventory databases
  • Certified for Microsoft Windows 2003 Active Directory

Enhanced and expanded support for pervasive devices

  • Support for new Nokia 95xx intelligent phones
  • Upgraded support for Palm OS, Microsoft WinCE, Microsoft Windows PocketPC, and other devices
  • Enhancements to the activity planner to maximize scalability and data integrity

Management for the NOKIA 9500 Communicator

Tivoli Configuration Manager has supported Pervasive Devices since the 4.2 release. As pervasive devices evolved, additional devices and support were required to allow customers to manage them. Tivoli Configuration Manager still continues to support Palm OS, and WinCe. Now we are adding and updating the set of supported pervasive devices to include Nokia 9500 and the latest versions of Palm and Windows-based operating systems.

The following is the list of device platforms to support in Tivoli Configuration Manager V4.2.2:

  • Devices using Palm OS operating system
  • Devices using WinCE
    • Nokia Communicator 9500 (Device Class BaseSynchMLDM + Nokia extension)

Tivoli Configuration Manager V4.2.2 is adding support for inventory and software distribution tasks:

Inventory

Hardware inventory scan returns:

  • Memory (TotalPhysKB and FreePhysKB)
  • MemCard (ID, TotalKB, FreeKB)

Software inventory scan returns:

  • Installed Software (Name, ID, Path)

Software distribution

The requirements addressed by this release for the pervasive devices are summarized in the following formal list:

  • Support the new Nokia 9500 device type
    • Manage the Software update (SIS file installation)
    • Manage the Base Device Configuration action
    • Manage the Device Provisioning (Bootstrap action)
    • Manage the Device Notification feature
  • Update the current list of actions for Palm and WinCE:
    • Palm OS and WinCE can now support the software removal.
    • Palm OS and WinCE can launch an application if it already exists on the device.
    • Palm OS and WinCE can now include a check on the disk space.

Update the Tivoli Configuration Manager infrastructure components to the latest levels

The new Tivoli Configuration Manager V4.2.2 can now use WebSphere V5.1.1 (if required by security policy in the companies), and the authentication can be leveraged on the new Tivoli Access Manager V5.1 and Microsoft Active Directory 2003.

WebUI

  • WebUI component works with the new WebSphere Application Server (WAS) and Tivoli Access Manager (TAM)/Webseal. Tivoli Configuration Manager V4.2.2 works with WebSphere V5.1.1 and Tivoli Access Manager V5.1. No changes will be applied to the WebUI that will continue to work with or without TAM authentication mechanism (as delivered in Tivoli Configuration Manager V4.2.1) to manage all the trusted requests coming from the Internet clients.

Enterprise directory

  • Tivoli Configuration Manager's enterprise Directory Query facility has been updated to work with Microsoft Active Directory 2003. Customers using Tivoli Configuration Manager V4.2.2 will continue to use both Microsoft LDAP servers (Active Directory 2002 and 2003).

Fulfilling customer requirements

Improve Activity Planner Monitor (APM) (performance and data integrity)

The APM component has been improved to address the integrity of the data and to help prevent any corruption and loss of data. Some changes have been implemented in the APM report queue and to help manage unpredictable crash situations by adding a checkpoint/restart mechanism.

Data moving service modifications

  • Customers can now see the postscript running on the target when the file has actually been prepared and completely transferred on the Source (MN or EP). This feature can remove undesirable situations, such as, when the postscript is used to delete the data.
  • During a send operation, customers can now use ep_label to send different files to different targets just using ep_label as the filename variable.
  • Improve the DataMovingRequests.1.log-file to allow customers to easily locate the source of an error.

End user notification mandatory date

Administrators can now give the end user the ability to defer a distribution until a preset time. After that time expires the end user will no longer have control. Once this mandatory date/time has been reached, the distribution will be delivered automatically to the end user.

Updated Tivoli Management Framework (TMF) V4.1.1 enhancements

The main goal of TMF V4.1.1 was to provide more reliable endpoint communication by undertaking changes to the endpoint manager, gateway and endpoint components. The enhancements added in TMF V4.1.1 can be classified as:

General

  • SIS updates to support AS/400 and Linux PPC endpoint installation support. SIS GUI is now able to also support Managed Node and Endpoint installation using SSH
  • Tivoli Firewall Security Toolbox update: Added support allowing gateway proxies to fail over to a secondary endpoint proxy when the primary proxy is unavailable.
  • Improvement in repeater performance: Changes made in get_rpt_format method performance
  • Enhancements in TMF communication layer
  • Managed node and endpoint installations using SSH
  • Endpoint Bundle Versioning to support mixed environments involving multiple versions of TMF.
  • Data distribution (MDist2) updates:
    • Per endpoint bandwidth control
    • Control distribution start when Mdist2 RDBMS is offline
    • Provide indication when Mdist2 RDBMS tables are full
    • Cancel distribution when using the from_fileserver option

Security

  • Active Directory support in Tivoli Authentication Package (TAP). This allows TAP to read or query information for Tivoli accounts on a domain controller running Active Directory.
  • OpenSSL Refresh to address the security concerns for OpenSSL v0.9.6d or earlier, move to OpenSSL v0.9.6e, or later.
  • Tivoli Web Access Servlets and WebSphere V5.0.

Endpoint management

Endpoint communication reliability: One of the key areas to improve endpoint communication is improvement in the endpoint login mechanism that was not stable enough to respond to the "Login Storms" scenarios. To overcome this problem, the endpoint login process in TMF V4.1.1 is modified. On receiving a login request from an endpoint, the gateway sends an acknowledgement message with a suggested timeout, based on the current load on the gateway. On receiving the timeout from the gateway, the endpoint adjusts the login timeout in its login cycle. This mechanism can significantly reduce the load on the gateways, since it would not have to handle the situation of additional endpoint login requests coming from the same endpoint. To better manage, those changes have been applied to Endpoint Manager, gateway, and endpoint.

Endpoint health check and reporting: An endpoint is considered healthy if the endpoint can communicate with the gateway, the endpoint responds to a downcall from the gateway, can run a task, can initiate an upcall, and the gateway services the upcall initiated by the endpoint. The following enhancements are made in TMF V4.1.1 related to endpoint health-check:

  • Endpoint health-check
    • By gateway
    • Endpoint self-health-check
    • Health check initiated by "wep" command
  • Endpoint health-check report
    • "wepstatus" command
    • "wep" command
    • Endpoint health Web-post

These features are user configurable. The gateway can be configured to check endpoint health periodically or at gateway start time. An endpoint can be configured to periodically check its health by running the health-check function and send the error codes to the gateway. The gateway then updates the endpoint's status in its cache. Also, the health of an endpoint can be checked manually using the "wep" command. Irrespective of how endpoint health-check is initiated, the endpoint health-check function performs a set of tests on the endpoint to determine its health and the result is returned back to the gateway. Based on the health-check function results, the endpoint returns with error codes, to the gateway. If the string contains no error code, then the gateway sets endpoint status to "connected," otherwise the gateway sets the endpoint status to "unavailable."

Endpoint self-repair — Accounts and TAP: A task or a downcall initiated on a windows endpoint may fail if there are problems in a TAP and/or the associated tmersrvd account and Tivoli_Admin_Privileges group. A TMF V4.1.1 endpoint can be configured to inspect and repair, if there is a TAP and/or accounts-related problem.

Controlled Management action on the endpoint based on endpoint health status: The gateway can be configured to control management actions (endpoint methods or tasks) on an endpoint based on the following data stored in the gateway memory cache:

  • Endpoint status code
  • Endpoint status error codes
  • Endpoint activity data and their status (success or failure)

If configured, the gateway will not attempt a downcall (endpoint methods and tasks), if it determines that a downcall is likely to fail.

Trademarks

 
Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, WebSphere, AIX, the e-business logo, zSeries, and DB2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available, or will be available, for Tivoli® products. Education is offered through IBM Global Services (IGS) — IT Education Services and through Tivoli Software Authorized Training Providers.

IGS — IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

For current information on Tivoli software education call 888-746-3331, or visit

Current schedule information for Tivoli training is available at


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.

The PNS site is available in English and Canadian French.
 
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Technical information

Hardware requirements

Tivoli Configuration Manager V4.2.2 requires a hardware platform that supports operating systems listed in the Software requirements section.

Software requirements

Tivoli Configuration Manager V4.2.2 Server and Managed Node run on the following operating systems. Refer to the product Release Notes or your IBM representative for additional details.

  • AIX® 4.3.3
  • AIX 5.1, 5.2, and 5.3
  • Sun Solaris 7, 8, and 9
  • HP UX 11 and 11i
  • Microsoft™ Windows™ 2000 Server and Advanced Server (with SP4)
  • Windows Server 2003 Standard
  • Windows 2003 Enterprise
  • Windows 2000 Data Center with SP3 or SP4
  • RHEL 2.1 AS (IA32)
  • RHEL 3.0 AS (IA32)
  • SUSE LINUX Enterprise Server Versions 7, and 8 on IBM eServer zSeries®
  • SLES 8 / UL 1.0 for S/390® and zSeries
  • SLES 8 / UL 1.0 for IBM eServeriSeries and IBM eServer pSeries®
  • SLES 9 for IA32
  • SLES 9 for s/390 and zSeries (08/04 GA)
  • SLES 9 for iSeries and pSeries (08/04 GA)

Tivoli Configuration Manager V4.2.2 runs with the following Databases. Refer to the product Release Notes or your IBM representative for additional details.

  • DB2® 7.2
  • DB2 8.1
  • Oracle 9i
  • Oracle 9i v2
  • Oracle 10g (2/9/04 GA)
  • MS SQL 7.0 SP2 and sp3
  • MS SQL 2000
  • Informix™ 9.30
  • Informix Dynamic Server (IDS) 9.4
  • Sybase 12.0
  • Sybase 12.5

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: Tivoli Configuration Manager V4.2.2 is distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROM media
  • Publications: (refer to the Publications section)

Security, auditability, and control

Tivoli Configuration Manager uses the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Tivoli enhanced value-based pricing terminology

Tivoli enhanced value-based pricing: Tivoli software products are priced using Tivoli's enhanced value-based pricing. The enhanced value-based pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with Tivoli's monitoring product (Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under enhanced value-based pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, pSeries Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced value-based pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows/Intel™ technologies, to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

Tivoli enhanced value-based pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk-side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and KIOSKs.

Tivoli Access Manager for e-business registered user

A registered user for Tivoli Access Manager for e-business is any individual, machine, program, or device whose identity is referenced by or recorded in the Tivoli Access Manager for e-business identity schema.

Tivoli Directory Integrator connected system

A connected system is any directory, database, application, or file integrated or merged by Tivoli Directory Integrator.

Tivoli Directory Integrator registered user

A registered user of Tivoli Directory Integrator is:

  • Each individual, machine, program, or device whose identity is recorded in a connected system and whose identity can be synchronized by Tivoli Directory Integrator
  • Each individual, machine, program, or device that can access a connected system that is synchronized by Tivoli Directory Integrator.

Tivoli Identity Manager Agent

An agent is code that enables the Tivoli Identity Manager to communicate with a computer system to manage account definitions on the computer system and to receive notification of password changes from the computer system.

Tivoli Identity Manager registered user

A registered user for Tivoli Identity Manager is any individual, machine, program, or device whose identity is recorded in the Tivoli Identity Manager identity store.

Management services unit (MSU)

An MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or software compatible vendors (SCVs).

For more detailed information about PSLC pricing, go to

Network node or node

Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (physical partitions) or logical boundaries (logical partitions).

Physical partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It can also include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Tivoli Management Points

A Tivoli Management Point is a metric used to compute license quantities and is program specific.

Value Units

A Value Unit is a metric used to compute license quantities, is program specific, and is typically only used on products managing zSeries systems.

Product Web site

A complete list of products and licensing documents is available at

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, visit

The following Passport Advantage part number categories can be ordered:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.
  • Custom Build Registration — this is used with products that have a zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CBPDO).

Pricing examples

Tivoli Configuration Manager: The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall network environment includes:

Distributed servers:

  • 20 uniprocessors
  • 65 2-way servers
  • 12 4-way servers
  • One 8-way server
  • One 12-way server with 2 virtual or logical partitions
  • One 14-way server
  • One 16-way Sun Ultra server with 2 8-way physical partitions (only one of which is managed by Tivoli applications)
  • One 24-way server
  • One z800 server with two IFLs running Linux™

Others:

  • 500 workstations and 1,000 laptops (1,500 clients)

The customer wants to use Tivoli Configuration Manager to inventory and distribute software to all of the distributed systems in its network (102 distributed servers) and 1,500 clients. Since licensing is per processor on the servers configured, the customer must obtain the following entitlements:

                       Quantity               Processor
                       in customer            entitlements
Systems managed        environment            required
 
Uniprocessor               20                     20
2-way                      65                    130
4-way                      12                     48
8-way                       1                      8
12-way (2 logical           1                     12
 partitions)
14-way                      1                     14
16-way (2 physical          1                      8
 partitions, one of
 which is managed by
 Tivoli applications)
24-way                      1                     24
z800 server with 2          1                      2
 IFLs
Total Processor                                  266
 Entitlements
 
                       Quantity               Client
                       in customer            entitlements
Systems managed        environment            required
 
Clients                 1,500                  1,500
Total Client                                   1,500
 Entitlements

Notes

  • The client device metric is for configuring all non-server systems, primarily laptops, desktops, and technical workstations.
  • A trade-up is required for customers with entitlement for either Tivoli Software Distribution or Tivoli Inventory Manager (both previous offerings) for a server or client, but not both.
  • Separate processor part numbers exist for licensing on distributed and zSeries servers.
  • For Tivoli Configuration Manager for ATMs, licensing is per-processor in the Self-Service Terminal (for example, automated teller machines, KIOSKs) and is generally one processor per terminal.

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function
title                   Product group         Product category
 
Tivoli                  Configurations        Tivoli Configuration
 Configuration           and Operations        Manager
 Manager

Passport Advantage customer: Media pack entitlement details: Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

                                                            Part
Media packs                                                 number
 
Tivoli Configuration Manager Client (5724-C06)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Configuration Manager Processor (5724-C06)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Configuration Manager zSeries Processor (5724-C06)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Inventory TMP (5698-SWD)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Inventory zSeries TMP (5698-SWD)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
                                                            Part
Media packs                                                 number
 
Tivoli Software Distribution TMP (5698-INV)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Software Distribution zSeries 390 TMP (5698-INV)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Inventory Manager Server (5697-INV)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Inventory Manager Client (5697-INV)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Software Distribution Client (5697-SWD)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Software Distribution Server (5697-INV)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Dsg Software Deployment Server (5697-SDA)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML
 
Tivoli Device Manager Palm Computing TMP (5697-DMP)
 
Tivoli Configuration Manager V4.2.2 CD
 Windows ML                                                 BJ0E5ML
 AIX ML                                                     BJ0E7ML
 SOL/HP ML                                                  BJ0E8ML
 Linux ML                                                   BJ0E9ML

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the zSeries platform is based on MSUs and pricing on other platform servers is per processor.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and per client. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

Tivoli Configuration Manager

                                                  Part
Description                                       number
 
IBM Tivoli Configuration Mgr                      D511KLL
 Proc zSeries(390) Lic+SW Maint 12 Mo
IBM Tivoli Configuration Manager                  D515ULL
 Client SW Maint Reinstate 12 Mo
IBM Tivoli Configuration Mgr                      E009ALL
 Proc zSeries(390) Annual SW
 Maint Rnwl
IBM Tivoli Configuration Manager                  E00AQLL
 Client Annual SW Maint Rnwl
IBM Tivoli Configuration Manager                  E0098LL
 Processor Annual SW Maint Rnwl
IBM Tivoli Configuration Mgr                      D511MLL
 Proc zSeries (390) SW Maint
 Reinstate 12 Mo
Tiv Config Mgr Proc zSer From                     D51WNLL
 Mult Products Trdup Lic+SW Maint
 
 12 Mo
IBM Tiv Config Mgr Cl Device Frm                  D51WPLL
 Mult Products Trdup Lic+SW Maint
 12 Mo
IBM Tiv Config Mgr Proc From                      D51WMLL
 Multiple Products Trdup Lic+SW
 Maint 12 Mo
 
                                                  Part
Description                                       number
 
IBM Tivoli Configuration Manager                  D511ELL
 Processor Lic+SW Maint 12 Mo
IBM Tivoli Configuration Manager                  D511GLL
 Processor SW Maint Reinstate 12 Mo
IBM Tivoli Configuration Manager                  D515SLL
 Client Lic+SW Maint 12 Mo

To order a media pack or a documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                  Part
Description                                       number
 
Tivoli Configuration Manager V4.2.2
 MP-Sol/HP ML                                     BJ0E8ML
 MP-Linux ML                                      BJ0E9ML
 MP-Windows ML                                    BJ0E5ML
 MP-AIX ML                                        BJ0E7ML
 DP Int Eng                                       BJ0E6IE
 DP ML                                            BJ0E6ML

Tivoli Configuration Manager is also available via Web download from Passport Advantage.

Software Maintenance: Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

On/Off Capacity on Demand

Tivoli Configuration Manager

 
                                                  Part
Description                                       number
 
Tivoli Configuration Manager                      ASPP6LL
 Processor Day OOCOD Temp Use Chrg

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance.

Limited warranty applies: Yes

Guarantee: 30 day money-back guarantee applies the first time you license the IBM program.

Usage restriction: Yes. Usage is limited to the quantity of processors and clients licensed.

Volume offering (IVO): No

Upgrade protection applies: Covered as long as Software Maintenance is in effect.

Educational allowance available: No. Special education prices are available for qualified customers through Passport Advantage.

Licensed program materials availability

  • Restricted materials of IBM: None
  • Non-restricted source materials: None
  • Object code only (OCO): All

Maintenance applies: Yes

Complementary introductory support: Not available

Software maintenance and end of support: Software maintenance for a Tivoli program is one year from the date IBM or your Business Partner makes the program available to you.

EOS for programs or versions/releases of programs will be announced 12 months before the effective date.

Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV.

Support Web site for problem reporting

APAR mailing address:

    IBM Tivoli Systems
    11400 Burnet Road
    Austin, TX 78758
    Attention: Product Development

IBM Operational Support Services — Support line: No

IBM Software Support Guide Web site: To view a document that provides guidelines and reference materials for IBM service and support, visit

Product Web site: A complete list of products and licensing documents is available at

On/Off capacity on demand

To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries™ and pSeries Temporary Capacity On Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Trademarks

 
Informix, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, Notes, AIX, the e-business logo, zSeries, S/390, pSeries, DB2, POWERparallel, eServer, z/OS, and SystemPac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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