IBM Tivoli Monitoring for Transaction Performance V5.2 now adds z/OS support

IBM United States Software Announcement 204-167
July 27, 2004

 

 ENUS204-167.PDF (52KB)

Table of contents   Document options  
At a glance Publications
Overview Technical information
Key prerequisites IBM Tivoli Enhanced Value-Based Pricing
Planned availability date Ordering information
Description Terms and conditions
Product positioning IBM Electronic Services
Education support Prices
Offering information Order now
 
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At a glance

IBM Tivoli Monitoring for Transaction Performance for z/OS, V5.2 can help you:

  • Deliver detailed transaction decomposition function for WebSphere on the IBM eServer zSeries platform
  • Quickly identify the root cause of performance and availability issues for WebSphere on zSeries
  • Enable customers to avoid performance problems at the e-business end-user level
  • Provide the capability to recognize, isolate, and expedite the repair of performance problems if they do occur

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).
 
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Overview

IBM Tivoli® Monitoring for Transaction Performance for z/OS®, V5.2 expands the WebSphere® transaction decomposition function to the zSeries® platform. Customers can now follow a transaction as it executes inside the WebSphere server on zSeries, seeing the specific WebSphere resources that are being executed and the response time for the individual WebSphere components. This function works between WebSphere instances on the same server and across zSeries and distributed WebSphere servers. This detailed level of transaction analysis helps enable rapid root cause analysis of WebSphere-based performance issues on zSeries. Performance problems can be very difficult to trouble shoot, but through the transaction decomposition function the root cause can be quickly determined which can help save IT support time and improve customer satisfaction.
 
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Key prerequisites

Refer to the Software requirements and Hardware requirements sections.


 
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Planned availability date

August 13, 2004
 
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Description

IBM Tivoli Monitoring for Transaction Performance for z/OS, V5.2 for zSeries is designed to help meet the needs of IT organizations in managing overall transaction performance in the zSeries environment. When a performance issue is discovered at the end-level and service-level agreements are in jeopardy a solution is needed to determine where the root cause of the problem is located. This is where the ability to instrumentation and visualization transaction flows is needed in order to quickly isolate the problem.

IBM Tivoli Monitoring for Transaction Performance relies on the Open Group standard for application instrumentation, the Application Response Measurement, or ARM API. IBM Tivoli Monitoring for Transaction Performance dynamically injects instrumentation into WebSphere. This approach eliminates the need for application development teams to insert ARM API calls into source code and allows dynamic discovery of transaction topologies. Once the location of a performance problem is identified, then IBM Tivoli Monitoring for Transaction Performance works with other monitoring tools to help identify the root cause of that performance problem. If a user has the IBM Tivoli Monitoring solutions in place, a launch in context feature can be enabled to allow users to open up the Tivoli Monitoring Web health console in the context of the specific resource that is causing the delay. V5.2 for zSeries brings all these capabilities to the zSeries platform, including:

  • Visualization capabilities to dynamically discover and display transaction path topologies and associated performance delays by infrastructure component. This can allow operators to quickly see which infrastructure component, for example servlet, JSP, or EJB is the source of a delay in a transaction. The visual topology can also contribute to understanding the overall flow of transactions.
  • Improved problem isolation capability through just-in-time instrumentation of J2EE environments, requiring no modification to source code. By providing a tool to "inject" ARM instrumentation into J2EE applications as the Java™ classes are loaded, this product can reduce the effort needed to get valuable instrumentation-based performance information.
  • Additional linkages to other Tivoli products. Although Tivoli Monitoring for Transaction Performance can be used in isolation, integration with other Tivoli products can help deliver enhanced value.

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Monitoring for Transaction Performance for z/OS is capable when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

Value Unit-based pricing

Value Unit-based pricing will help align the prices of these products to the principle of the PSLC pricing curve, which provides for a lower price per MSU (millions of service units per hour) for larger capacities.

There is also a price benefit when customers grow their capacity. Additional capacity will be based on the number of Value Units (MSUs) the customer has already installed; for example, additional capacity will not be priced starting at the base with a higher price per unit but on the capacity that is already installed.

Note that Value Units of a given product cannot be exchanged, interchanged, or aggregated with Value Units of another product.

IPLA and subscription and support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. The customer may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement. It is the customer's responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.
 
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Product positioning

IBM Tivoli Monitoring for Transaction Performance is one of Tivoli's suite of monitoring products. It can launch in-context IBM Tivoli Monitoring in order to drill down into the resource that is causing a transaction delay, but does not require IBM Tivoli Monitoring. A separate license for IBM Tivoli Monitoring is required. If response time at the end-user level is degraded, IBM Tivoli Monitoring for Transaction Performance can raise a Tivoli Enterprise™ Console event, and notify Tivoli Business Systems Manager. It also provides a very important data feed to IBM Tivoli Service Level Advisor, providing both availability and response time information. IBM Tivoli Monitoring for Transaction Performance can enable you to isolate a performance problem and can then launch the IBM Tivoli Monitoring Web Health Console to help isolate its cause, and then repair it. The operator may then choose to add the problem signature to an existing IBM Tivoli Monitoring Resource Model, or to create a new one, with automatic repair, so that if the end-user response time problem should recur, it may be automatically repaired before it negatively impacts end-users' experience.

Trademarks

 
Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
z/OS, Tivoli, WebSphere, the e-business logo, and zSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available or will be available for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

For current information on IBM Tivoli software education, visit the IBM Tivoli software education Web page at

or call 888-746-3331.

Current schedule information for IBM Tivoli training is available on the IBM Tivoli software education schedules Web page at


 
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Offering information

Product information is available via the Offering Information Web site


 
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Publications

The publication listed below can be downloaded from the following Web site after the planned availability date

                                                       Order
Title                                                  number
 
IBM Tivoli Monitoring for Transaction                  SC32-9123
 Performance:  z/OS(R) Management
 Agent Addendum

 
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Technical information

Specified operating environment

Hardware requirements

The driving system can run in any hardware environment that supports the required software.

Software requirements

Required software:

  • z/OS V1.4, or later (5694-A01)
  • IBM SDK for OS/390®, Java™ 2 Technical Edition, minimum VRM 1.3.1, SR 21 (5655-D35)

For running J2EE:

  • IBM WebSphere® for z/OS V5.0.2.004, or later (5655-I35)

Planning information

Direct customer support: Direct customer support is provided by IBM Operational Support Services — SoftwareXcel. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — SoftwareXcel will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information, call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

Packaging

IBM Tivoli Monitoring for Transaction Performance for z/OS is distributed with:

  • International Program License Agreement (Z125-3301)
  • 3480 tape cartridges
  • Program Directory (GI11-4020)
  • License Agreement (GC32-9131)

This program when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate, and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, auditability, and control

IBM Tivoli Monitoring for Transaction Performance for z/OS uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows™/Intel™ technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to IBM eServer zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client Device or Client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

IBM Tivoli Access Manager for e-business Registered User

A registered user for IBM Tivoli Access Manager for e-business is any individual, machine, program, or device whose identity is referenced by or recorded in the IBM Tivoli Access Manager for e-business identity schema.

IBM Tivoli Directory Integrator Connected System

A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator.

IBM Tivoli Directory Integrator Registered User

A registered user of IBM Tivoli Directory Integrator is: (1) each individual, machine, program, or device whose identity is recorded in a connected system and whose identity can be synchronized by IBM Tivoli Directory Integrator; and (2) each individual, machine, program, or device that can access a connected system that is synchronized by IBM Tivoli Directory Integrator.

IBM Tivoli Identity Manager Agent

An agent is code that enables the IBM Tivoli Identity Manager to communicate with a computer system to manage account definitions on the computer system and/or to receive notification of password changes from the computer system.

IBM Tivoli Identity Manager Registered User

A registered user for IBM Tivoli Identity Manager is any individual, machine, program, or device whose identity is recorded in the IBM Tivoli Identity Manager identity store.

Management Services Unit (MSU)

An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about zSeries software pricing, go to

Network Node or Node

Network Nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or Backup Systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat", active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Tivoli Management Points

A Tivoli Management Point is a metric used to compute license quantities and is program specific.

Value Units

A Value Unit is a metric used to compute license quantities, is program specific, and is typically only used on products managing zSeries systems.

Product Web site

A complete list of products and licensing documents is available at Web site

Pricing examples

IBM Tivoli Monitoring for Transaction Performance for z/OS

IBM Tivoli Monitoring for Transaction Performance for z/OS requires a single distributed processor entitlement for Application Response Measurement (ARM or Transaction Decomposition) in order to enable the management agent. In addition, the z/OS entitlements should follow the MSU to Value Unit scale below.

                                Value
                                Units/                    Value
MSUs                            MSU                       Units
 
Base       3                    1.00                        3.00
Tier A    42                     .45                       18.90
Tier B   130                     .36                       46.80
Tier C   140                     .27                       37.80
Tier D 1,185                     .20                      237.00
 
Total  1,500                                              343.50

When calculating the total number of Value Units, the sum is rounded up to the next integer. So the customer will need to license 344 MSUs in this example.

Value Units for non MSU-based S/390 processors:

                                                 Value
                                                 Units/
          System                                 system
 
          MP3000 H30                              6
          MP3000 H50                              8
          MP3000 H70                             12
          ESL Models                              2

Value Units for IBM 9672 processors are based upon the full capacity of these systems. This is applicable to all zSeries systems measured on MSU capacity. Information on MSU capacities can be found in the IBM System/370™, System/390®, and zSeries Machine Exhibit (Z125-3901).

IBM Tivoli Monitoring for Transaction Performance (distributed only)

Entitlements and pricing for IBM Tivoli Monitoring for Transaction Performance is divided into two categories: real-time and simulation. Real-time transactions measure live traffic and are priced based on the managed server model. Simulated transactions use a record and playback function and are priced based on the client they are running on using a fixed two-processor charge.

To calculate the number of entitlements required, determine the number of servers and processors per server that are being monitored for real-user response and add the number of workstations that are running simulated transactions and multiply by the fixed two-processor charge.

                       Number of     Managed        Processor
                       managed       processors     entitlements
Real-time              servers       per server     required
 
Quality of Service     4             4              16
 (QoS)
 
Application            3             2               6
 Response
 Measurement
 (ARM)
 
Client Capture         2             2               4
 
Total processor                                     26
 entitlements
 Real-Time

                       Number of     Fixed 2        Processor
                       clients       processor      entitlements
Simulation             servers       charge         required
 
Synthetic              4             2               8
 Transaction
 Investigator
 (STI)
 
Enterprise             6             2              12
 Simulation
 (SAP, 3270,
 Robot
 
Total processor                                     20
 entitlements
 Simulation
 
Total processor                                     46
 entitlements

In the example above:

  • QoS is monitoring four Web Servers and each Web server has four processors. Therefore 16 total entitlements would be required.
  • Three servers are being monitored with ARM (either at the client or on the server) and each server has two processors so six total entitlements would be required. ARM is required for the new visualization capabilities to dynamically discover and display transaction path topologies and associated performance delays by infrastructure component.
  • Client Capture is monitoring the performance from the actual end-user perspective for two servers and each server has two processors so four total entitlements would be required.
  • The customer also has four workstations running the STI playback function and each workstation would have a fixed two-processor charge for a total of eight entitlements. There is no charge for machines running the STI recorder.
  • Six workstations are running enterprise simulation and each workstation would have a fixed two-processor charge for a total of twelve entitlements.

The total number of entitlements for the order would be 46 entitlements.
 
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Ordering information

The products in this announcement have one charge unit — Value Units.

Value Units for IBM 9672 processors will be based upon the full capacity of these systems. This is applicable to all S/390-based systems that are measured on MSU capacity. Information on MSU capacities can be found in the IBM System/370, System/390, and zSeries Machine Exhibit, (Z125-3901).

Value Units for zSeries will be based upon full MSU capacity as defined in the Machine Exhibits.

A tool will be available that provides support for transforming the MSU-based capacities of S/390 systems to new Value Units by calculating the applicable number of Value Units for a given number of MSUs.

Value Unit Exhibit VUE007

                                                          Value
                  MSUs                MSUs                Units/
                  minimum             maximum             MSU
 
Base                1                   3                 1
Tier A              4                  45                 0.45
Tier B             46                 175                 0.36
Tier C            176                 315                 0.27
Tier D            316                   +                 0.2

Value Units for non MSU-based S/390 processors:

                                                 Value
                                                 Units/
          Hardware                               machine
 
          MP3000 H30                              6
          MP3000 H50                              8
          MP3000 H70                             12
          ESL Models                              2

Ordering example:

The total number of Value Units is calculated according to the following example.

If the customer has installed 1,500 MSUs, the applicable Value Units would be:

Translation from MSUs to Value Units

                                     Value
                                     Units/               Value
              MSUs          *        MSU          =       Units
 
Base              3         *        1.00         =         3.00
Tier A           42         *         .45         =        18.90
Tier B          130         *         .36         =        46.80
Tier C          140         *         .27         =        37.80
Tier D        1,185         *         .20         =       237.00
 
Total         1,500                                       343.50

When calculating the total number of Value Units, the sum is to be rounded up to the next integer.

Ordering z/OS through the Internet

ShopzSeries (formerly SHOPS390) provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product Requisite® s are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at

Basic license: To order, specify the program number, feature number 9001 for asset registration, and the one-time charge (OTC) feature number. Also specify the feature number of the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.

Note: Customers ordering IBM Tivoli Monitoring for Transaction Performance for z/OS, V5.2 must order the distributed version.

Refer to Software announcement 203-254 , dated September 30, 2003.

                                   Entitlement
                     Program       entity
Description          number        MMID             Price metric
 
IBM Tivoli           5698-A27      S0117JK          Per 1 Value
 Monitoring for                                      Unit (OTC)
 Transaction                                        Per 1 OOCoD
 Performance                                         (OTC
 for z/OS V5.2                                       Temporary
                                                     Use Charge)
 
IBM Tivoli           5698-S59      S0117JD          Per 1 Value
 Monitoring for                                      Unit (OTC)
 Transaction
 Performance
 for z/OS V5.2
 Subscription
 and Support

                                          Medium
                         Program          feature
Program name             number           number          Medium
 
IBM Tivoli               5698-A27
 Monitoring for
 Transaction
 Performance
 for z/OS, V5.2
  English media                           5812            3480
                                                           Tape

Single version charging: To elect single version charging, the customer must notify and identify to IBM the prior program and replacement program and the machine the programs are operating on.

Customized Offerings

Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, Systempac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.
 
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Terms and conditions

Agreement: For orders under 5698-A27: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), and an Order Form.

Transferable: Yes, except for programs acquired at a discount or allowance

Limited warranty applies: Yes

Guarantee: 30 day money-back guarantee applies the first time you license the IBM program

Usage restriction: Yes. Usage is limited to the quantity of processors licensed.

Volume offering (IVO): No

Educational allowance available

Program number/feature fulfillment:

Yes, 15% to qualified education institution customers.

Licensed program materials availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance applies

  • Subscription and Support: Yes

Complementary introductory support: Not available

Subscription and Support: Subscription and Support is one year from the date IBM or your Business Partner makes the program available to you.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Subscription and Support

  • Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378).
  • Support Web site for problem reporting:
  • APAR mailing address:
      IBM
      11400 Burnet Road
      Austin, TX 78758
      Attention: Product Development

IBM operational support services — SoftwareXcel: No

IBM Software Support Guide Web site: To view a document that provides guidelines and reference materials for IBM Service and Support, visit

Product Web site: A complete list of products and licensing documents are available at the following Web site


 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is a no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

                                Entitlement
                   Program      Entity
Description        number       MMID           Description     OTC
 
IBM Tivoli         5698-A27     S0117JK        Per 1 Value     $1,130
 Monitoring for                                 Unit
 Transaction                                   Per 1 OOCoD          3
 Performance                                    Temporary
 for z/OS V5.2                                  Use Charge)
 
IBM Tivoli         5698-S59     S0117JD        Per 1 Value        170
 Monitoring for                                 Unit
 Transaction
 Performance
 for z/OS V5.2
 Subscription
 and Support

 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: LE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System/370 and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, z/OS, OS/390, WebSphere, pSeries, Scalable POWERparallel Systems, zSeries, the e-business logo, S/390, eServer, System/390, Requisite, and Systempac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

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