IBM WebSphere Business Integration for Financial Networks for Multiplatforms V1.2 provides an integrated business hub for AIX environments

IBM United States Software Announcement 204-146
June 29, 2004

 ENUS204-146.PDF (64KB)

Table of contents   Document options  
At a glance Offering information
Overview Publications
Key prerequisites Technical information
Planned availability dates Ordering information
Description Terms and conditions
Product positioning IBM Electronic Services
Reference information Prices
 
Printable version

 
At a glance

WebSphere Business Integration for Financial Networks for Multiplatforms V1.2 provides:

  • Centralized connectivity and management of external financial networks including SWIFT Secure IP Network
  • Functions to centrally configure, administer, operate, and monitor SWIFTAlliance Gateways (SAGs)
  • Services that let customers send FIN messages, InterAct messages, and FileAct files via the SIPN

 
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Overview

To remain competitive, financial institutions must offer innovative products while reducing time to market and minimizing development costs. Financial institutions realize that integrating and upgrading their heterogeneous systems and business applications lets them take a giant step toward achieving these goals. You must do this in an environment where reliability, availability, and resilience are paramount.

WebSphere® Business Integration for Financial Networks for Multiplatforms V1.2 is a follow-on release for AIX® environments only. It consists of the following offerings that address these issues:

  • WebSphere Business Integration for Financial Networks Base
  • WebSphere Business Integration for Financial Networks Entry Edition Base
  • WebSphere Business Integration for Financial Networks Extension for SWIFTNet
  • WebSphere Business Integration for Financial Networks Bridge for SWIFTNet

WebSphere Business Integration for Financial Networks is a business integration platform that serves as a messaging hub from which any number of financial applications can share centralized message-processing services, especially services that provide centralized access to various financial networks such as the SWIFT Secure IP Network (SIPN), FEDNET, RadianzNet, JASDEC, BOJ-NET, RTGSplus, Fedwire, CHIPS, and EBA STEP2.

WebSphere Business Integration for Financial Networks for Multiplatforms V1.2 provides the following functional enhancements valuable to wholesale banking and financial markets.

  • Configuration, administration, operation, and monitoring of SWIFTAlliance Gateways (SAGs) V5.0
  • Messaging of SWIFTNet FIN with FIN batching, specifically defined by SWIFTNet FIN Protocol V2.1
  • FileAct and InterAct as new SWIFTNet services in addition to SWIFTNet FIN service
  • Configuration of SAG Multi-Active for SAG high availability
  • Message validation for SWIFT Common Group and System messages
  • Configuration of multiple FN instances, business organizational units (OUs), and FIN logical terminals (LTs)

 
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Key prerequisites

AIX V5.2

For details, refer to the Software requirements and Hardware requirements sections.
 
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Planned availability dates

Product shipments begin on July 30, 2004. For details, refer to the Planned availability dates section in the Description section.
 
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Description

Most financial institutions realize that integrating and upgrading their heterogeneous systems and business applications moves them a giant step toward achieving their business goals. This is especially true for:

  • Financial institutions that have recently merged, and so must consolidate diverse product portfolios and application sets
  • IT centers that serve several financial institutions, and must be able to provide a wide variety of applications while keeping the data of their various customers completely segregated

In addition, financial institutions that currently use the X.25-based SWIFT Transport Network (STN) are required to migrate to the new SWIFT Secure IP Network (SIPN). According to recent studies from the Boston Consulting Group, payment processing represents 35% of a bank's revenue stream and 40% of a bank's cost structure. Furthermore, financial institutions must do this in an environment where reliability, availability, and resilience are paramount.

WebSphere Business Integration for Financial Networks addresses exactly these issues. WebSphere Business Integration for Financial Networks is a business integration platform that serves as messaging hub from which any number of financial applications can share centralized message-processing services, especially services that provide centralized access to various financial networks such as the SIPN, FEDNET, RadianzNet, and clearing and settlement systems such as RTGSplus, Fedwire, CHIPS, and EBA STEP2.

Having many applications share such services reduces the cost, complexity, and time needed to implement each application. The consolidation, centralization, and reuse of message-processing services results in increased productivity and simplified operation, which in turn result in cost savings.

WebSphere Business Integration for Financial Networks uses the following established IBM middleware to improve overall stability and to allow you take advantage of special capabilities:

  • WebSphere Business Integration Message Broker
  • WebSphere MQ
  • DB2 Universal Database®

WebSphere Business Integration for Financial Networks consists of a base product, plus additional, optional extensions. The base product provides a collection of easy-to-use message-processing services that enable customers to centralize common tasks such as:

  • Controlling access to resources
  • Recording audit data
  • Logging events
  • Storing messages

The extensions are collections of additional, special-purpose services that extend the capabilities of the base product, for example, access to specific financial networks.

Anyone — customers, independent software vendors, or IBM, can create these extensions.

WebSphere Business Integration for Financial Networks for Multiplatforms V1.2 is a follow-on release and provides:

A central interface to SWIFTNet components

Applications gain access to the SIPN via one or more SWIFTAlliance Gateways (SAGs). SAGs are available from SWIFT and provide file transfer commands and APIs to support communication between financial applications and SWIFTNet services. Applications can access these services, such as SWIFTNet FIN, InterAct, and FileAct through a single SAG. WebSphere Business Integration for Financial Networks for Multiplatforms V1.2 provides the means to centrally configure, administer, operate, and monitor SAG V5.0 within WebSphere Business Integration for Financial Networks.

To increase availability and throughput, customers can run more than one SAG concurrently. WebSphere Business Integration for Financial Networks for Multiplatforms V1.2 provides the means to configure and operate SAG Multi-Active for the messaging of SWIFTNet FIN.

Enhancements of SWIFTNet Services for Applications

WebSphere Business Integration for Financial Networks for Multiplatforms V1.2 provides the following functional enhancements for the applications written for SWIFTNet services:

  • Messaging of SWIFTNet FIN with FIN batching specifically defined by SWIFTNet FIN Protocol V2.1
  • FileAct and InterAct as new SWIFTNet services in addition to SWIFTNet FIN service
  • Message validation for SWIFT Common Group and System messages

Use of base services

The services provided by Extension for SWIFTNet and Bridge for SWIFTNet that handle SWIFT message traffic and let customers administer SAGs use services provided by the WebSphere Business Integration for Financial Network base products. For example, recording audit data, event handling, configuration, access control, monitoring, and message storage are all handled by WebSphere Business Integration for FN Base and Entry Edition Base services.

This product is provided in International English only.

Planned availability dates

Electronic software delivery

  • July 30, 2004:
    • WebSphere Business Integration for Financial Networks Base for Multiplatforms V1.2
    • WebSphere Business Integration for Financial Networks Entry Edition Base for Multiplatforms V1.2
    • WebSphere Business Integration for Financial Networks Extension for SWIFTNet for Multiplatforms V1.2
  • August 31, 2004: WebSphere Business Integration for Financial Networks Bridge for SWIFTNet for Multiplatforms V1.2

Media delivery

  • August 13, 2004:
    • WebSphere Business Integration for Financial Networks Base for Multiplatforms V1.2
    • WebSphere Business Integration for Financial Networks Entry Edition Base for Multiplatforms V1.2
    • WebSphere Business Integration for Financial Networks Extension for SWIFTNet for Multiplatforms V1.2
  • September 10, 2004: WebSphere Business Integration for Financial Networks Bridge for SWIFTNet for Multiplatforms V1.2

 
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Product positioning

WebSphere Business Integration for Financial Networks is a scalable, high-volume financial message processing platform. It:

  • Provides a messaging hub and integration platform for wholesale payments and financial markets related applications
  • Supports the new SWIFT Secure Internet Protocol Network (SIPN)
  • Enables management of mission-critical, high-volume and high-value messages networks
  • Enables integration of applications utilizing services of the base and the accelerators. These may be written by
    • IBM organizations
    • Independent software vendors (ISVs)
    • Customer IT shops
  • Responds quickly to future network consolidation requirements with integrated solutions

These products are designed for customers who have a need to

  • Quickly implement and process customers new, innovative products
  • Provide consistently high levels of service, quality, reliability and availability
  • Reduce operational costs
  • Optimize their financial message processing
  • Realize straight-through processing
  • Consolidate networks and integrate heterogeneous systems and applications
  • Administer, operate, and monitor disparate applications centrally
  • Enhance security through increased granular access control
  • Conduct message and event logging for audit purposes
  • Adapt to the requirements of e-business on demand™

 
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Reference information

Refer to Software Announcement 203-183 , dated July 22, 2003, and Software Announcement 203-287 , dated October 21, 2003.

Trademarks

 
e-business on demand is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, AIX, and DB2 Universal Database are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The publications for WebSphere® Business Integration for Financial Networks for Multiplatforms V1.2 are available online. Visit

These publications are:

  • Base: Concepts and Components (SH12-6789)
  • Base: Planning, Installation and Customization for AIX® (SH12-6804)
  • Base: System Administration (SH12-6790)
  • Base: Application and Programming (SH12-6791)
  • Base: Messages and Codes (SH12-6792)
  • Extension for SWIFTNet: Concepts and Components (SH12-6793)
  • Extension for SWIFTNet: Planning, Installation and Customization for AIX (SH12-6805)
  • Extension for SWIFTNet: System Administration (SH12-6794)
  • Extension for SWIFTNet: Application and Programming (SH12-6795)
  • Extension for SWIFTNet: Messages and Codes (SH12-6796)
  • Bridge for SWIFTNet: Concepts and Components (SH12-6797)
  • Bridge for SWIFTNet: Planning, Installation and Customization for AIX (SH12-6806)
  • Bridge for SWIFTNet: System Administration (SH12-6798)
  • Bridge for SWIFTNet: Application Programming (SH12-6799)
  • Bridge for SWIFTNet: Messages and Codes (SH12-6801)

No publications are shipped with this product.
 
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Technical information

Hardware requirements

Server products

IBM eServer pSeries® running broker of WebSphere Business Integration Message Broker

  • Processor: IBM eServer pSeries
    • Clock rate: 450 MHz minimum
    • System memory: 4 GB
    • Disk space: 36 GB
  • Any communication hardware supporting the chosen WebSphere MQSeries® configuration
  • A graphical display supporting X-Windows is recommended (a Telnet capable display is sufficient)

Windows™ Workstation for Configuration Manager and Control Center

  • Hardware requirements as defined for the WebSphere Business Integration Message Broker Configuration Manager and Control Center
  • Additional 512M RAM is required for WebSphere Business Integration for Financial Networks message flows
  • Any communication hardware supporting the chosen WebSphere MQSeries configuration; this hardware is necessary to configure and deploy the WebSphere Business Integration for Financial Networks message flow

SWIFT Alliance Gateway (SAG)

  • Hardware requirements as defined for the SWIFT Alliance Gateway
  • Additional requirements for SWIFTAlliance Gateway Add-on: 30 MB disk storage for SAG Add-on software

For MERVA ESA

For MERVA ESA (5648-B29), refer to Programming Announcement, dated May 4, 1999.

A Windows workstation is required for IBM MERVA ESA Components V4.2, feature MERVA USE and Branch for Windows 2000. For details, refer to the documentation of feature MERVA USE and Branch for Windows 2000.

Software requirements

IBM eServer pSeries running broker of WebSphere Business Integration Message Broker

  • AIX V5.2 (5692-A5L) plus ML01
  • DB2 Universal Database® for AIX V8.1 (5648-D48) Fix Pack 3 plus IY46106
  • DB2® XML Extender V8.1 (5648-D48) shipped with DB2 UDB, but not automatically installed
  • JRE 1.3.1 (provided by the operating system)
  • MQSeries for AIX V5.3 (5765-B73) CSD 5 (limited license included)
  • WebSphere Business Integration Message Brokers V5.0 CSD 3 plus IY52755 (limited license included)

Windows Workstation for Configuration Manager and Control Center

  • WebSphere Business Integration Message Brokers V5.0 CSD 3 plus IY52755 (limited license included)
  • Toolkit for WebSphere Studio

Other requirements:

A Windows workstation for IBM MERVA ESA Components with Use and Branch feature is required:

  • IBM MERVA ESA Components V4.2; feature MERVA USE and Branch/2000 (5648-B30 — feature number 5970). This feature must be ordered separately.

A SWIFTAlliance Gateway Add-On requires the following software:

  • Operating system, as required by SWIFTAlliance Gateway
    • AIX
    • SUN Solaris
    • Microsoft™ Windows 2000
  • One of the following SWIFTAlliance Gateway, order from SWIFT
    • Release 4.0.20
    • Release 5.0.0
  • JAVA Run-time Environment (JRE), as required by SWIFTAlliance Gateway
  • SWIFTAlliance Gateway Remote API (on the SWIFTAlliance Gateway, install separately)
  • WebSphere MQ Client V5.3 (MQ Series Support-Pac)

Planning information

Direct customer support: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

Media Pack contents

WebSphere Business Integration for Financial Networks Base and WebSphere Business Integration for Financial Networks Base Entry Edition for Multiplatforms V1.2 each consist of six CDs:

  • WebSphere Business Integration for Financial Networks Base for Multiplatforms V1.2
  • WebSphere Business Integration Message Brokers for AIX V5.0.1
  • WebSphere Business Integration Message Brokers for Windows 2000 and Windows XP V5.0.1
  • WebSphere MQSeries for AIX V5.3.0.2
  • WebSphere MQSeries for Windows 2000 and Windows XP V5.3.0.2
  • WebSphere MQSeries V5.3.0.2 Client

WebSphere Business Integration for Financial Networks Extension for SWIFTNet for Multiplatforms V1.2 consists of two CDs:

  • WebSphere Business Integration for Financial Networks Extension for SWIFTNet for Multiplatforms V1.2
  • WebSphere Business Integration for Financial Networks SWIFTAlliance Gateway Add-on

WebSphere Business Integration for Financial Networks Bridge for SWIFTNet for Multiplatforms V1.2 consists of three CDs:

  • WebSphere Business Integration for Financial Networks Bridge for SWIFTNet for Multiplatforms V1.2
  • WebSphere Business Integration for Financial Networks Extension for SWIFTNet for Multiplatforms V1.2
  • WebSphere Business Integration for Financial Networks SWIFTAlliance Gateway Add-on

This program when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate, and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, auditability, and control

WebSphere Business Integration for Financial Networks uses the security and auditability functions of operating system.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

Product information

Licensed
function
title                  Product group    Product category
 
WebSphere Business     WebSphere        WebSphere Business
 Integration for                         Integration for
 Financial Networks                      Financial Networks

The charge unit for WebSphere Business Integration for Financial Networks is Value Unit.

New licensees

Message-based pricing: Pricing for WebSphere Business Integration for Financial Networks is based on the volume of message units used by a licensed user.

A message unit is defined as a transaction external to WebSphere Business Integration for Financial Networks. Such transactions are typically measured when leaving WebSphere Business Integration for Financial Networks and entering the network or network access controller (such as the SWIFTAlliance Gateway), and when leaving the network or network access controller (such as the SWIFTAlliance Gateway) and entering WebSphere Business Integration for Financial Networks. Importantly, a transaction may constitute a single message unit even though the transaction includes multiple messages. For example: A single SWIFTNet FIN message unit may consist of

  • The FIN message, and
  • The acknowledgment message from SWIFTNet (ACK in case of a positive response)

On the other hand, a business service may consist of multiple transactions that constitute multiple message units. For example: When a SWIFTNet FIN payment order gets confirmed by the receiving bank, this constitutes two transactions and two message units.

The volume of message units that is relevant for pricing purposes is the total number of monthly message units a licensed user sends and receives using WebSphere Business Integration for Financial Networks based on the peak monthly message volume from the preceding twelve (12) months.

Initial pricing

Initial pricing will be calculated based on either:

  • The customer's peak monthly messages from the history reports the customer provides for the preceding twelve (12) months, or
  • The customer's estimation of its anticipated peak monthly message volume

If initial pricing was based on a customer's estimate, the customer shall utilize the message counting procedure identified by IBM to create a message usage report either from the audit log the fourth working day of each month during the first six months or another message usage reporting mechanism agreed by IBM for extensions developed external to IBM. The customer agrees to send these 6 message usage reports to IBM in the seventh month for assessment of the monthly message volumes. If the peak monthly volume is higher than the estimate used in initial pricing, the customer will be charged for additional licenses.

Subsequent pricing/Annual adjustment: The pricing for the second year and subsequent years will be reassessed based on relevant message-based usage reports provided by the customer. Appropriate pricing for the following year will be determined based on the peak monthly volume in the preceding 12 months. In addition to the annual maintenance fees for the product originally licensed, additional license and maintenance fees will apply if the peak monthly volume is higher than the volume used in the prior year pricing calculation.

Value Unit Exhibit

Usage       VU/Message       Minimum          Maximum
 
Tier 1      250                      1                1
Tier 2      0.0195                   2           10,000
Tier 3      0.0053              10,001          100,000
Tier 4      0.0016             100,001        1,000,000
Tier 5      0.0010           1,000,001                n

An example of converting 1.5 million (1,500,000) messages to Value Units is shown below:

            Messages By
Usage       Tier             VUs/Message      Value Units
 
Tier 1              1        250               250
Tier 2          9,999        0.0195            195
Tier 3         90,000        0.0053            477
Tier 4        900,000        0.0016           1440
Tier 5        500,000        0.0010            500
Total       1,500,000                         2862

Customer orders 2862 Value units of WebSphere Business Integration for Financial Networks Base and 2862 Value units of WebSphere Business Integration for Financial Networks Extension for SWIFTNet, or Bridge for SWIFTNet.

Note: The pricing for the base product is separate from the pricing for each extension.

Passport Advantage program licenses

WebSphere Business Integration for Financial Networks

                                                  Part
Description                                       number
 
WebSphere Business Integration
 for Financial Networks Base for
 Multiplatforms V1.2
WebS Bus Integ for Fincl Ntwks                    D52UMLL
 Base Value Unit LIC+SW MAINT
 12 MO
WebS Bus Integ for Fincl Ntwks                    E00ZILL
 Base Value Unit ANNUAL SW MAINT
 RNWL
WebS Bus Integ for Fincl Ntwks                    D52UNLL
 Base Value Unit SW MAINT
 REINSTATE 12 MO
 
WebSphere Business Integration
 for Financial Netowrks Entry
 Edition Base for Multiplatforms
 V1.2
WebS Bus Integ for FNtwks Entry                   D52UPLL
 Ed Base Value Unit LIC+SW MAINT
 12 MO
WebS Bus Integ for FNtwks Entry                   E00ZJLL
 Ed Base Value Unit ANNUAL SW
 MAINT RNWL
WebS Bus Integ for FNtwks Entry                   D52UQLL
 Ed Base Value Unit SW MAINT
 REINSTATE 12 MO
 
WebSphere Business Integration
 for Financial Networks Extension
 for SWIFTNet for Mulitplatforms
 V1.2
WebS Bus Integ for FNtwks Ext                     D52URLL
 SWIFTNET Value Unit LIC+SW MAINT
 12 MO
WebS Bus Integ for FNtwks Ext                     E00ZKLL
 SWIFTNET Value Unit ANNUAL SW
 MAINT RNWL
WebS Bus Integ for FNtwks Ext                     D52USLL
 SWIFTNET Value Unit SW MAINT
 REINSTATE 12 MO
 
                                                  Part
Description                                       number
 
WebSphere Business Integration
 for Financial Networks Bridge
 for SWIFTNet for Multiplatforms
 V1.2
WebSphere BI FN Bridge for                        D52Z9LL
 SWIFTNet Value unit LIC+SW MAINT
 12 MO
WebSphere BI FN Bridge for                        E011YLL
 SWIFTNet Value unit ANNUAL SW
 MAINT RNWL
WebSphere BI FN Bridge for                        D52ZALL
 SWIFTNet Value unit SW MAINT
 REINSTATE 12 MO

Passport Advantage supply

                                                  Part
Description                                       number
 
WebSphere Business Integration
 for Financial Networks Base for
 Multiplatforms V1.2
WBI for Financial Networks Base                   BA0CTIE
 for Multiplatforms V1.2.0
 English
 
WebSphere Business Integration
 for Financial Networks Entry
 Edition Base for Multiplatforms
WBI for Fin Netwrks EE Base for                   BA0CWIE
 Multiplatforms V1.2.0 English
 
WebSphere Business Integration
 for Financial Netowrks Extension
 for SWIFTNet for Multiplatforms
 V1.2
WBI Fin Nwks Ext SWIFTNet for                     BA0CUIE
 Multiplatforms V1.2.0 English
 
WebSphere Business Integration
 for Financial Networks Bridge
 for SWIFTNet for Multiplatforms
 V1.2
WBI FN Bridge for SWIFTNet for                    BA0CVIE
 Multiplatforms V1.2.0 English

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

WebSphere Business Integration for Financial Networks Base for Multiplatforms V1.2

Entitled
maintenance
offerings                Media packs              Part
description              description              number
 
WebSphere                WBI for Fin Netwrks      BA0CTIE
 Business                 Base English
 Integration              International AIX
 for Financial            V5.2 CD-ROM Digital
 Networks Mu              Disk -- ISO 9660
                          Standard
 
Entitled
maintenance
offerings                Media packs              Part
description              description              number
 
WebSphere Business Integration for
Financial Networks Entry Edition Base
for Multiplatforms V1.2
 
WebSphere                WBI for Fin Netwrks      BA0CWIE
 Business                 EE Base AIX V5.2
 Integration              CD-ROM Digital Disk --
 for Financial            ISO 9660 Standard
 Networks Mu
 
WebSphere Business Integration for
Financial Networks Extension for SWIFTNet
for Multiplatforms V1.2
 
WebSphere                WBI Fin Nwks Ext         BA0CUIE
 Business                 SWIFTNet English
 Integration              International AIX
 for Financial            V5.2 CD-ROM Digital
 Networks Mu              Disk -- ISO 9660
                          Standard
 
WebSphere Business Integration for
Financial Networks Bridge for SWIFTNet
for Multiplatforms V1.2
 
WebSphere                WBI FN Bridge for        BA0CVIE
 Business                 SWIFTNet English
 Integration              International AIX
 for Financial            V5.2 CD-ROM Digital
 Networks Mu              Disk -- ISO 9660
                          Standard

Withdrawal of previous Passport Advantage part numbers: IBM will withdraw from marketing the following parts licensed under the IBM International Program License Agreement on June 29, 2004.

Program          Program       Part               Part
name             number        description        number
 
WebSphere        5724-D96      WEB BUS            ASQR6LL
 Business                       INTEG FOR
 Integration                    FINANCIAL
 for                            NETWORKS
 Financial                      BASE PROC
 Networks                       DAY OOCoD
                                TEMP USE CHRG

Orders for these part numbers will not be accepted after the stated effective date of withdrawal, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM.
 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License information form numbers

                             Program
Program name                 number               Form number
 
WebSphere Business           5724-D96             L-MTAA-5Z46DE
 Integration for
 Financial Networks
 Base for
 Multiplatforms
WebSphere Business           5724-D96             L-MTAA-5Z479N
 Integration for
 Financial Networks
 Entry Edition Base
 for Multiplatforms
WebSphere Business           5724-D96             L-ABAC-5NFD7A
 Integration for
 Financial Networks
 Extension for
 SWIFTNet for
 Multiplatforms
WebSphere Business           5724-D96             L-ABAC-5P9FAM
 Integration for
 Financial Networks
 Bridge for SWIFTNet
 for Multiplatforms

Limited warranty: Yes

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Software maintenance applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one (1) year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at

IBM Operational Support Services — Support line: No

Other support: Passport Advantage

iSeries™ Software Subscription applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Trademarks

 
iSeries and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Passport Advantage, WebSphere, AIX, pSeries, MQSeries, DB2 Universal Database, DB2, and eServer are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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