IBM Tivoli Intelligent ThinkDynamic Orchestrator V2.1 enables on demand computing to improve server utilizationIBM United States Software Announcement 204-124
June 15, 2004
|At a glance|
Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator offer the following functions and benefits:
- Reduce costs, improve data center utilization rates, and boost server-to-administrator ratios by automating steps necessary to provision, configure, test, deploy, and manage datacenter systems, networks, storage, and solutions
- Provides investment protection, lower implementation costs and a fast return on investment through improved utilization of existing hardware, software, and network devices without rewiring or changing the network architecture
- Supports business growth at minimum cost by making use of existing datacenter hardware and software resources through on demand computing and automation
- Improves ability to meet service levels by monitoring and dynamically providing peak demand capacity from server resource pools
- Provides access to a complete library (OPAL) of automation workflows that can be downloaded from the World Wide Web
- Reduces security exposures by tracking and applying security patches to distributed network servers
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
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In today's competitive business environment, reducing costs, improving the return on IT investments, saving labor, and supporting business growth are paramount. New on demand, IBM automation technologies can help achieve these goals in spite of dynamic and fluctuating workloads.
Today, many data centers have deployed servers, networks, and storage in a "just-in-case" manner, where workload peaks and valleys are supported with excess system, storage, and network capacity. Unfortunately, these IT investments sit idle much of the time, resulting in a total cost of ownership that can be higher than necessary. Tivoli® Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator, both on demand products, can help solve this problem.
Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator help lower your costs and improve data center utilization through the use of advanced automation technologies. Tivoli Provisioning Manager helps boost IT-to-administrator ratios and improves quality by automating the manual tasks needed to provision, configure, and deploy a solution into production. Tivoli Intelligent ThinkDynamic Orchestrator can improve service levels by monitoring resource utilization rates and workloads and then intelligently and dynamically provisioning resources to support workload fluctuations, all in accordance with business priorities.
These products support servers, operating systems, middleware, applications, and network devices. In addition, Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator now support automated storage capacity provisioning.
Tivoli Provisioning Manager and the Tivoli Intelligent ThinkDynamic Orchestrator allow you to create, customize, and store workflows. More core, out-of-the-box workflows are included, and additional workflows can be obtained from the IBM Orchestration and Provisioning Automation Library (OPAL). In addition, IBM has provided third parties with a program, tools, and training to enable them to create new workflows for automating processes in your test environment as well as your data centers.
And, Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator can operate in manual, semi-automatic, or automatic mode so you can automate your business at your own pace.
The Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator also include DB2®
UDB Workgroup Unlimited Edition V8.1 with FP3, IBM Directory Server V5.2, and components of
WebSphere® Application Server V5.1.
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|Planned availability dates|
- June 18, 2004, electronic software delivery
- June 25, 2004, media and documentation
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New in Tivoli Intelligent ThinkDynamic Orchestrator V2.1:
- Improved integration with other Tivoli products including Tivoli Monitoring, IBM Enterprise Console, and Tivoli Configuration Manager
- Ability to recognize SAN devices and perform automated storage capacity provisioning
- Resource reservation and scheduling support
- Discover changes and drift in the data center environment
- Enablement of application topology design for J2EE and WebSphere Application Server applications
- Improved reporting with Tivoli Data Warehouse
- Support for additional languages (English, French, Korean, Simplified Chinese, Spanish, Brazilian Portuguese, German, Japanese, Traditional Chinese, Italian)
- Enablement of virtual server definition to support provisioning of LPARs and VMWare virtual machines
- More powerful workflow development language and additional improvements in workflow problem determination
- Enhancements designed to improve performance, usability, and accessibility
Most IT organizations place a high priority on meeting required performance and availability service levels for their managed applications at the lowest possible cost and risk, while maintaining the highest customer satisfaction.
In trying to achieve this goal, traditional systems-management processes have over provisioned the data center. Over-provisioning is the dedication of sufficient computing capacity to each individual application to support its individual highest potential user demand. Over-provisioning, in a distributed environment, typically yields an average server utilization of less than 20 percent and creates static limits to scalability. Until now, the reality of over-provisioning has been high costs accompanied by unpredictable service levels.
The Tivoli on demand offerings change this environment by offering data centers high service levels and helping reduce costs. Tivoli on demand offerings change the resource provisioning and allocation procedures in the data center. Rather than dedicating servers to an application, these products allow you to pool servers and automatically provision them just-in-time to support critical and business-prioritized applications. When the servers are no longer needed, they are returned to the resource pool for use by any other identified application. As a result, service levels can be met with fewer, more highly utilized servers.
Consider a financial institution with three applications:
- An online trading application supporting a daily peak in demand as the market opens at 9:30 am.
- A branch bank teller application supporting demand peaks at lunch and 4:00 p.m. to 6:00 p.m. as customers enter local retail branch banks.
- A home banking application supporting late evening peak demand over the Internet.
With dedicated resources, as one application's demand peaks and strains to meet service levels, the other two applications have under-utilized resources.
With Tivoli on demand products, all three financial applications draw what they need when they need it from a shared server resource pool. Now, fewer total servers are required to meet the individual application demand peaks. Server utilization can increase because each application is not over-provisioned. Each application can be optimized, while security and fault isolation between the applications is maintained.
To accomplish this resource management shift, Tivoli Provisioning Manager provides the following functionality:
- Provisioning Once the system decides to provision more or less resources for an application environment; servers, software, network devices, and clusters are automatically reconfigured to transition the servers between the resource pools and your secure application environments. The system is flexible enough to automate any of your company's proven best practices. In addition, the system offers investment protection by interoperating with the existing automation scripts, infrastructure, architecture, wiring, and systems management tools.
Then Tivoli Intelligent ThinkDynamic Orchestrator provides the following additional function:
- Capacity management Through the monitoring and analysis of user demand and infrastructure performance, the Tivoli Intelligent ThinkDynamic Orchestrator, determines how much computing resource is required by each application to meet its required service levels. Application behavior and user activity is monitored to predict resource requirements before demand peaks.
- Meeting business service levels In the data center, computing resources are finite, and the business importance of each application varies. For this reason, the system helps optimize resource allocation based on the relative importance of each application as determined by the company. At critical times, the system can favor important applications when resources are limited. If no free resources are available to service a high priority application, the system can commandeer resources from the lowest priority application. This process can execute in a manual, semi-automatic (alerts) or automatic mode.
Tivoli Provisioning Manager V2.1
Tivoli Provisioning Manager, through workflows, automates the manual provisioning and deployment of servers, operating systems, middleware, applications, and network devices acting as routers, switches, firewalls, and load balancers. In addition storage capacity provisioning is also supported. Tivoli Provisioning Manager comes with a predefined set of workflows supporting products from many major vendors and open standards platforms such as Linux.
Tivoli Provisioning Manager also allows a company to automate its own proven data center procedures and processes either by modifying the predefined workflows or creating new workflows. These workflows can automate your unique data center processes including installing, configuring, and deploying servers, operating systems, middleware, applications, network devices, and storage. Software patches and upgrades can be applied as required to improve security and availability.
Tivoli Provisioning Manager provides the mechanics, the what, and how of this overall on demand solution.
- The what Provides the provisioning and configuration of servers, operating systems, middleware, applications, and network devices acting as routers, switches, firewalls, and load balancers.
- The how It provides pre-built workflows and workflow enablement to execute your company's best policies, practices, and procedures in a consistent error-free manner. If a test center department wants to automate its test environment setup procedures and then "push a button" to have those environments automatically deployed IBM Tivoli Provisioning Manager is the solution.
The following highlights some of this function:
- Pristine install Installing the operating system is the most basic, initial installation task. If you want to consolidate servers, but are moving gradually, you will appreciate extracting that last bit of value out of your distributed servers while keeping administration costs under control.
- Implementing automation workflows Once the operating system is installed, employees meet to discuss the next steps. They are going to plan the deployment of the server into the network. This may require a server specialist, a network specialist, an application specialist, and the network architect. IBM Tivoli Provisioning Manager enables your company to define and automate your unique data center tasks and procedures. This helps reduce costs and documentation while minimizing human error. Using Tivoli Provisioning Manager, the data center's most experienced personnel model their knowledge and experience into a repository through a simple GUI interface. Then these automated workflows can be executed by any level of administrator or operator without error, even under the pressure of an unanticipated production outage.
- Consolidate testing center environments Many times line-of-business applications only face real-world performance and stress testing when they go into production. Execution of a comprehensive test plan, including extensive stress testing, can yield applications with less failures, higher production service levels and low help desk costs. Tivoli Provisioning Manager can enable production-scale load testing. Through the automated repurposing of a small pool of servers, test centers can comprehensively stage and test applications. As an example, from a pool of 20 servers, any 4 of 20 defined application staging environments can be tested with 5 servers each. These servers can then be easily repurposed to load test one specific environment.
- Application server support Tivoli Provisioning Manager provisions application environments ranging from single server configurations to complex application topologies consisting of Web server clusters and application servers with back-end databases. Applications supported include Web servers such as WebSphere, BEA WebLogic, Apache HTTP Server, and others.
- Software patch management Tivoli Provisioning Manager automates the provisioning of frequent software patches to help reduce application maintenance costs. Once a patch has been identified, administrators can select groups of servers for an automatic update. Software patch deployment is verified and can be rolled back or uninstalled if required. In a cluster a rolling upgrade can be performed without service interruption. The result can be higher availability, a significant decrease in application management times and better security for your enterprise.
- Tivoli software integration When a new server is provisioned, Tivoli Provisioning Manager can deploy and configure the Tivoli Management Agent across a network of servers. Provided workflows enable integration of Tivoli Provisioning Manager pristine install functionality with Tivoli Configuration Manager's powerful software distribution capabilities.
- IBM hardware integration IBM xSeries® and pSeries® servers are supported, including pristine installations. IBM zSeries® supports the cloning of manually installed Linux system images into automatically provisioned virtual machines under z/VM®.
For information on Tivoli Provisioning Manager, visit
Tivoli Intelligent ThinkDynamic Orchestrator V2.1
Tivoli Intelligent ThinkDynamic Orchestrator, which includes Tivoli Provisioning Manager, extends the provisioning model by providing a sensing, capacity planning, and responsive software application to dynamically meet required service levels. Because of this sensing and responsive software architecture, orchestration enables dynamic and automated allocation of server capacity on demand.
The Tivoli Intelligent ThinkDynamic Orchestrator, by dynamically allocating capacity to applications that require it, improves utilization of underutilized computing systems. It can improve application service levels without investing in additional capacity. It helps increase the value of IT server investments by making server capacity available to all applications under its management. Using Intelligent ThinkDynamic Orchestrator, a data center can predict impending capacity requirements and facilitate dynamic reallocation of server and network resources.
The Tivoli Intelligent ThinkDynamic Orchestrator extends the benefits of the Tivoli Provisioning Manager. It orchestrates the activities necessary to automatically maintain server availability and meet required service levels. It provides the why, where, and when of a complete solution.
- The why By monitoring the applications under its control, Tivoli Intelligent ThinkDynamic Orchestrator can sense degrading performance and determine why actions need to be taken.
- The where Because solutions are monitored closely, Tivoli Intelligent ThinkDynamic Orchestrator can determine where (which application) a resource is needed and instruct the Tivoli Provisioning Manager to deploy a server, install the necessary software, and configure the network. This enables an application to maintain acceptable service levels.
- The when Utilizing its capacity management capabilities, Tivoli Intelligent ThinkDynamic Orchestrator can predict when resources will become available or needed. It will start the provisioning process just-in-time to help match IT resources with an application's growing or decreasing workload.
Tivoli Intelligent ThinkDynamic Orchestrator provides a powerful system that can:
- Gather information about the performance of your application clusters and build a workload model that can predict impending resource requirements
- Manage resources across your application clusters to optimize business-aligned service delivery
- Automate the deployment of computing resources to each application environment
- Provide applications with priority access to data center resources based on class of service
Tivoli Intelligent ThinkDynamic Orchestrator provides the following capabilities:
- Utility computing enablement The notion of utility computing, while a contemporary buzzword, is far from a new idea. Enterprises with mainframe systems have been charging business units for MIPS of consumed computing capacity for many years. This cost allocation model was lost in the move to distributed systems where service level management required large, dedicated server deployments that sit largely idle waiting for infrequent peaks in demand (just-in-case). With the dynamic resource provisioning enabled by Tivoli Intelligent ThinkDynamic Orchestrator, there is opportunity to move back to a pay-per-use model for computing power. This new form of utility computing can take the form of a cost allocation model to charge departments within an enterprise, or a billing model used by outsourcers to bill their enterprise customers.
- Improved server utilization Tivoli Intelligent ThinkDynamic Orchestrator can improve server utilization for your existing distributed systems. By establishing shared pools of resources and dynamically provisioning as needed, fewer but more highly utilized servers are required. Applications can continue to run as isolated, dedicated infrastructures. This allows a company to start quickly with little modification to their existing infrastructure or training costs. The same Tivoli Provisioning Manager automation that enables dynamic provisioning also helps ensure that the consolidated pools of fewer, more highly utilized servers are managed far more efficiently.
- Application server support Tivoli Intelligent ThinkDynamic Orchestrator can orchestrate the provisioning of e-business application environments to provide capacity on demand. By understanding the capacity requirements of each application and comparing it to the committed service level, it determines how much capacity is required. Tivoli Intelligent ThinkDynamic Orchestrator can then provision additional servers to add capacity or reclaim servers to reduce capacity.
For information on Tivoli Intelligent ThinkDynamic Orchestrator visit
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The Tivoli Intelligent ThinkDynamic Orchestrator product includes Tivoli Provisioning Manager. The Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator products include DB2 UDB Workgroup Unlimited Edition V8.1 with FP3, IBM Directory Server V5.2, and components of WebSphere Application Server V5.1.
Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator implement technology to provide you with autonomic computing capabilities.
These autonomic functions provide:
- Self-configuration: As Tivoli Provisioning Manager manually, or Tivoli Intelligent ThinkDynamic Orchestrator dynamically move servers between resource pools and production environments, your data center's workflows are executed automatically to configure servers, operating systems, middleware, applications, and network devices acting as switches, routers, firewalls, and load balancers. Self-configuration can be implemented in an evolutionary manner. You can progress from manual execution, to semi-automatic alerted execution and finally, when comfortable, full automation.
- Self-optimization: Tivoli Intelligent ThinkDynamic Orchestrator's Global Resource Manager gathers capacity requirements from the servers it manages and controls overall optimization of the identified solution. It has two primary responsibilities: making optimal resource allocation decisions and maintaining control of the application infrastructure. Considering the different server requirements for each application environment, it determines where the servers are to be allocated.
- Self-healing: Tivoli Intelligent ThinkDynamic Orchestrator can detect failed servers within clusters and call automated processes to move servers dynamically from either resource pools or less critical business processes.
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Training is available, or will be available, for Tivoli® products. Education is offered through IBM Global Services IT Education Services and through Tivoli Software Authorized Training Providers.
IBM Global Services IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site
Refer to the IBM IT Education Services Web site for information on course locations and availability dates.
For current information on Tivoli software education, visit
or call 888-746-3331.
Current schedule information for Tivoli training is available at
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No printed publications are shipped with Tivoli Intelligent ThinkDynamic Orchestrator.
The following publications can be downloaded by the customer from the Tivoli software information library at
The following softcopy publications will available for download on the availability date:
- Tivoli Intelligent ThinkDynamic Orchestrator Installation Guide for Windows, Version 2.1.0 (GC32-1604)
- Tivoli Intelligent ThinkDynamic Orchestrator Installation Guide for UNIX, Version 2.1.0 (GC32-1605)
- Tivoli Intelligent ThinkDynamic Orchestrator Installation Guide for Linux, Version 2.1.0 (GC32-1606)
- Tivoli Intelligent ThinkDynamic Orchestrator Migration Guide for Windows, Version 2.1.0 (GC32-1608)
- Tivoli Intelligent ThinkDynamic Orchestrator Migration Guide for UNIX, Version 2.1.0 (GC32-1609)
- Tivoli Intelligent ThinkDynamic Orchestrator Migration Guide for Linux, Version 2.1.0 (GC32-1610)
- Tivoli Intelligent ThinkDynamic Orchestrator Problem Determination Guide, Version 2.1.0 (GC32-1612)
- Tivoli Intelligent ThinkDynamic Orchestrator Version 2.1.0 Release Notes (GI11-4697)
- Tivoli Intelligent ThinkDynamic Orchestrator, Version 2.1, Warehouse Enablement Pack, Version 1.1.0, Implementation Guide for Tivoli Data Warehouse, Version 1.2 (GC32-1624)
In addition to the official publications, a PDF version of the online help is also provided, to allow you to more easily print the online documentation.
Softcopy translated publications will be available for download on August 20, 2004.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
The IBM Publications Notification System (PNS)
PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.
The PNS site is available in English and Canadian French.
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Managing server requires one of the following hardware platforms with the managing server database and directory on a separate server:
IBM pSeries® with AIX® 5.2
- 1 GHz CPU
- 4 GB of free memory
- 20 GB of free disk
IBM Compatible PC with Microsoft Windows 2000 or 2003 Server
- 2.8 GHz Intel Pentium 4 processor, or equivalent
- 4 GB of free memory
- 20 GB of free disk space
IBM Compatible PC with Red Hat Linux Advanced Server 2.1
- 2.8 GHz Intel Pentium 4 processor or equivalent
- 4 GB of free memory
- 20 GB of free disk space
Sun SPARC or x86 Server with Solaris 8 and 9
- 1 GHz CPU
- 4 GB RAM
- 20 GB free disk space
IBM iSeries Models that support LPAR with minimum 450CPW in Linux partition
- 4 GB RAM
- 20 GB free disk space
Software requirements for managing server
One of the following operating systems1:
- AIX V5.2 64-bit
- Red Hat Enterprise Linux Advanced Server 2.1 (2.4 Kernel)
- Microsoft Windows 2000 Server with SP42
- Microsoft Windows 2003 Server2
- Sun Solaris 8
- Sun Solaris 9
- SUSE LINUX Enterprise Server 8 for Linux on iSeries
- DB2® UDB Workgroup Unlimited Edition V8.1 with FP33
- Oracle 9.2 (only on Sun Solaris)
Application server environment:
- Components of WebSphere® Application Server V5.1.03
- IBM Directory Server V5.23
Expect 5.32, or higher an open source package and tcl extension for simplifying program-script
interaction is required for all environments and is available at
For Linux: Red Hat Enterprise Linux AS 2.1 package installer (optional component)
For Windows: Cygwin installation (optional component)
Cygwin DLL V1.5.9 is required on a Windows 2000 or 2003 Server
environment, available at
- Provided with Tivoli Provisioning Manager and Tivoli Intelligent ThinkDynamic Orchestrator
Supported operating systems for managed servers
- AIX V5.1 64-bit
- AIX V5.2 64-bit
- HP-UX v11i
- Windows 2000 Server
- Windows 2000 Advanced Server
- Windows Server 2003 Standard Edition
- Windows Server 2003 Enterprise Edition
IBM zSeries Support
- z/VM® 4.4
- SUSE LINUX Enterprise Server 7 for S/390® and zSeries
- SUSE LINUX Enterprise Server 7 for IBM zSeries
- SUSE LINUX Enterprise Server 8 for IBM zSeries
Linux Intel Support
- Red Hat Enterprise Linux AS 2.1
- Red Hat Linux 7.2, 7.3, 8.0, 9.0
- SUSE 8.0, 8.1
- SUSE LINUX Enterprise Server 7
- SUSE LINUX Enterprise Server 8 or other distribution powered by United Linux 1.0
Linux IBM pSeries Support
- SUSE LINUX Enterprise Server 8
- Red Hat Enterprise Linux 3.0
Linux IBM iSeries Support
- SUSE LINUX Enterprise Server 8
Sun Solaris support
- Solaris V8 64-bit
- Solaris V9 64-bit
For an extended list of supported hardware and application software visit the IBM Orchestration and Provisioning Automation Catalog .
Direct customer support: Direct customer support is provided by IBM Operational Support Services Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging: Tivoli Intelligent ThinkDynamic Orchestrator V2.1 is distributed with:
- International Program License Agreement (Z125-3301)
- Publications (refer to the Publications section)
Security, auditability, and control
Tivoli Intelligent ThinkDynamic Orchestrator uses the security and auditability features of WebSphere Application Server.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Tivoli Enhanced Value-Based Pricing: Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with Tivoli's monitoring product (Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications is determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM pSeries Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.
Tivoli Enhanced Value-Based Pricing terminology definitions
Client device or client
A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk-side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.
Management Services Unit (MSU)
An MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).
For more detailed information about PSLC pricing, visit
Network node or node
Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports.
A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).
Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
A port is the physical connection between a device and the network.
A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.
A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Product Web site
A complete list of products and licensing documents is available at
Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.
To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total "Passport Advantage points value:"
- Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage point value."
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following Web site
The following Passport Advantage part number categories may be ordered:
- License and Software Maintenance 12 Months this is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 Months This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs These contain printed documentation such as the User's Guide and Release Notes.
- Custom Build Registration This is used with products that have a zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, Systempac®, or the Custom Build Product Delivery Option (CBPDO).
Tivoli Intelligent ThinkDynamic Orchestrator (TIO): The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall network environment includes:
- Twenty uniprocessors
- Sixty-five 2-way servers
- Twelve 4-way servers
- One 8-way server
- One 12-way server with two virtual or logical partitions
- One 14-way server
- One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
- One 24-way server
- One z800 server with two processors running Linux
- One 1,500 MSU zSeries server
- 1,500 clients
- 100 network nodes (including firewall and switch devices)
Scenario 1: The customer has eleven servers and four network nodes to be managed by Tivoli Intelligent ThinkDynamic Orchestrator as follows:
- One 2-way server (Managing Server)
- Five uniprocessors (Managed by TIO)
- Five 2-way processors (Managed by TIO)
- Two firewall devices (Firewall functionality managed by TIO)
- Two switch devices (Switching and load balancing managed by TIO)
The customer must obtain entitlements for 15 processors and 4 network nodes as shown in the following tables:
Processors per Function Number of Processor server performed servers entitlements 2-way TIO Manager 1 0 1-way Managed Servers 5 5 2-way Managed Servers 5 10 Total Processor 11 15 Entitlements Network Nodes Function Number of Network Node Performed Network Nodes Entitlements Firewall device Firewall 2 2 Switching Switching and 2 2 device Load Balancing Total Network 4 Node Entitlements
Scenario 2: The customer has eight servers and four network nodes to be managed by Tivoli Intelligent ThinkDynamic Orchestrator as follows:
- One 2-way server (TIO Managing Server)
- One 2-way server (TIO Managing Server Database)
- Five 1-way servers (Managed by TIO)
- One z800 server with two processors running Linux
- Two firewall network nodes (Managed by TIO)
- Two switch network nodes (Managed by TIO)
The customer must obtain entitlements for seven processors and four network nodes as shown in the following tables:
Processors per Function Number of Processor server performed servers entitlements 2-way TIO Manager 1 0 2-way TIO Database 1 0 1-way Managed Servers 5 5 2-way z800 1 Managed IFL 1 2 Total Processor 8 7 Entitlements Network Nodes Function Number of Network Node Performed Network Nodes Entitlements Firewall device Firewall 2 2 Switching Routing, 2 2 device Switching and Load Balancing Total Network 4 Node Entitlements
Tivoli Knowledge Management System: For information on Tivoli Enhanced Value-Based Pricing, visit
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Licensed function title Product group Product category Tivoli Availability and Tivoli Intelligent performance provisioning Orchestrator
Passport Advantage customer: media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Tivoli Intelligent Orchestrator V2.1.0
Entitled maintenance Media packs Part offerings description description number Tivoli Tivoli Intelligent BJ0DDML Intelligent Orchestrator Orchestrator Network Multilingual (English Node International, French, Korean, Chinese Simplified, Spanish, Brazilian Portuguese, German, Japanese, Chinese Traditional, Italian) Linux for iSeries Integrated Mid-Market Business Servers, Windows 2000, Solaris (SUN Microsystems), Windows Server 2003, AIX V5.x, Linux for x86Series Intel-based servers CD-ROM Digital Disk ISO 9660 Standard IBM Tiv Intelligent Tivoli Intelligent BJ0DDML Orch NW Node zSer Orchestrator Multilingual (English International, French, Korean, Chinese Simplified, Spanish, Brazilian Portuguese, German, Japanese, Chinese Traditional, Italian) Linux for iSeries Integrated Mid-Market Business Servers, Windows 2000, Solaris (SUN Microsystems), Windows Server 2003, AIX V5.x, Linux for x86Series Intel-based servers CD-ROM Digital Disk ISO 9660 Standard Entitled maintenance Media packs Part offerings description description number Tivoli Tivoli Intelligent BJ0DDML Intelligent Orchestrator Orchestrator Multilingual (English Processor International, French, Korean, Chinese Simplified, Spanish, Brazilian Portuguese, German, Japanese, Chinese Traditional, Italian) Linux for iSeries Integrated Mid-Market Business Servers, Windows 2000, Solaris (SUN Microsystems), Windows Server 2003, AIX V5.x, Linux for x86Series Intel-based servers CD-ROM Digital Disk ISO 9660 Standard IBM Tiv Intelligent Tivoli Intelligent BJ0DDML Orch PR for zSer Orchestrator Multilingual (English International, French, Korean, Chinese Simplified, Spanish, Brazilian Portuguese, German, Japanese, Chinese Traditional, Italian) Linux for iSeries Integrated Mid-Market Business Servers, Windows 2000, Solaris (SUN Microsystems), Windows Server 2003, AIX V5.x, Linux for x86Series Intel-based servers CD-ROM Digital Disk ISO 9660 Standard
New licensees: Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
License transferability: Charge units are product specific and may not be transferred to another product.
Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM zSeries platform is based on MSUs and pricing on other platform servers is per processor.
Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and per network node. To order for Passport Advantage, specify the desired part number and quantity.
Passport Advantage program licenses
Tivoli Intelligent ThinkDynamic Orchestrator
Part Description number Tivoli Intelligent D52UXLL ThinkDynamic Orchestrator -- License and Software Maintenance 12 Months -- Charge unit: per processor Tivoli Intelligent E00ZNLL ThinkDynamic Orchestrator -- Annual Software Maintenance Renewal -- Charge unit: per processor Tivoli Intelligent D52UYLL ThinkDynamic Orchestrator -- License and Software Maintenance 12 Months Reinstate -- Charge unit: per processor Tivoli Intelligent D52VJLL ThinkDynamic Orchestrator -- License and Software Maintenance 12 Months -- Charge unit: per network node Tivoli Intelligent E00ZXLL ThinkDynamic Orchestrator -- Annual Software Maintenance Renewal -- Charge unit: per network node Tivoli Intelligent D52VKLL ThinkDynamic Orchestrator -- License and Software Maintenance Reinstate 12 Months -- Charge unit: network node Tivoli Intelligent D52Y2LL ThinkDynamic Orchestrator for zSeries -- License and Software Maintenance 12 Months -- Charge unit: per processor Tivoli Intelligent E011ELL ThinkDynamic Orchestrator for zSeries -- Annual Software Maintenance Renewal -- Charge unit: per processor Tivoli Intelligent D52Y3LL ThinkDynamic Orchestrator for zSeries -- License and Software Maintenance Reinstate 12 Months -- Charge unit: per processor Tivoli Intelligent D52Y5LL ThinkDynamic Orchestrator for zSeries -- License and Software Maintenance 12 Months -- Charge unit: per network node Tivoli Intelligent E011FLL ThinkDynamic Orchestrator for zSeries -- Annual Software Maintenance Renewal -- Charge unit: per network node Part Description number Tivoli Intelligent D52Y6LL ThinkDynamic Orchestrator for zSeries -- License and Software Maintenance Reinstate 12 Months -- Charge unit: per network node Trade UP -- Tivoli D52VLLL Intelligent ThinkDynamic Orchestrator from Tivoli Provisioning Manager -- License and Software Maintenance 12 Months -- Charge unit: per processor Trade Up -- Tivoli D52VMLL Intelligent ThinkDynamic Orchestrator from Tivoli Provisioning Manager -- License and Software Maintenance 12 Months -- Charge unit: per network node Trade Up -- Tivoli D52Y4LL Intelligent ThinkDynamic Orchestrator for zSeries from Tivoli Provisioning Manager for zSeries -- License and Software Maintenance 12 Months -- Charge unit: per processor Trade Up -- Tivoli D52Y7LL Intelligent ThinkDynamic Orchestrator for zSeries from Tivoli Provisioning Manager for zSeries -- License and Software Maintenance 12 Months -- Charge unit: per network node Trade Up -- Tivoli D53TZLL Intelligent ThinkDynamic Orchestrator from Tivoli Configuration Manager -- License and Software Maintenance 12 Months -- Charge unit: per processor Trade Up -- Tivoli D53U1LL Intelligent ThinkDynamic Orchestrator for zSeries from Tivoli Configuration Manager for zSeries -- License and Software Maintenance 12 Months -- Charge unit: per processor
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part Description number Tivoli Intelligent BJ0DDML ThinkDynamic Orchestrator V2.1.0
Tivoli Intelligent ThinkDynamic Orchestrator is also available via Web download from Passport Advantage.
Software maintenance: Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
- Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
- Support for routine, short duration installation and usage (how-to) questions and code-related problems.
- Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
- Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
- Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
- Access to hints, tips, and frequently asked questions.
- Access to escalation management 24 hours a day, 7 days a week.
- Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
eCare for Software is an initiative designed to enhance your electronic support experience by
providing the following advantages:
Single view of IBM distributed software that includes easy/integrated access to the following
information and functions:
- Business Partner
- IBM Services
- Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
- Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week
- Advanced search capabilities
- A single interface to the IBM problem submission/management system for IBM distributed software
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Refer to the IBM International Passport Advantage Agreement and to the
IBM Software Maintenance handbook for specific terms relating to, and a
more complete description of, technical support provided through Software
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|Terms and conditions|
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.
Transferable: Yes, except for programs acquired at a discount or allowance.
Limited warranty applies: Yes.
Guarantee: 30-day money-back guarantee applies the first time you license the IBM program.
Usage restriction: Yes. Usage is limited to the quantity of processors and network nodes.
Volume offering (IVO): No.
Upgrade protection applies: Covered as long as Software Maintenance is in effect.
Educational allowance available
Part number fulfillment: No. Special education prices are available for qualified customers through Passport Advantage.
Licensed program materials availability
- Restricted materials of IBM: None
- Non-restricted source materials: None
- Object code only (OCO): All
- Software maintenance under Passport Advantage: Yes
Complementary introductory support: Not available
Software maintenance and end of support: Software maintenance for a Tivoli program is one year from the date IBM or your Business Partner makes the program available to you.
EOS for programs or versions/releases of programs will be announced 12 months before the effective date.
Software maintenance for Tivoli products and Passport Advantage
Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV.
Support Web site for problem reporting
IBM Operational Support Services Support line: No
IBM software support guide Web site: To view a document that provides guidelines and reference materials for IBM Service and Support, visit
Product Web site: A complete list of products and licensing documents is available at the following Web site
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|IBM Electronic Services|
IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Americas Call Centers Dept: IBM CALL, 11th Floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: RE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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