IBM Tivoli Web Access for Information Management V1.2: Web browser access offering flexibility and ease-of-use for Incident, Problem, Service Request, and Change ManagementIBM United States Software Announcement 204-095
May 4, 2004
|At a glance|
IBM Tivoli Web Access for Information Management V1.2 offers:
- Out-of-the-box Incident, Problem, Service Request, and Change Management functions
- Improved knowledge-based search capabilities
- Flexible configuration to meet unique record management and reporting needs
- New Ad Hoc reporting
- FAQ-like support and single search box capability
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
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Access to service management data has never been easier with the new IBM Tivoli® Web Access for Information Management V1.2. Its ubiquitous browser-based interface to IBM Tivoli Information Management for z/OS® provides a more powerful, easier-to-use facility to manage daily service management activity. Adding to the extensive functional capabilities of IBM Tivoli Information Management for z/OS and IBM Tivoli Web Access for Information Management V1.1, the new version of Tivoli Web Access for Information Management now offers out-of-the-box business logic and data views for Information Technology Infrastructure Library (ITIL)-based processes for Incident, Problem, Service Request, and Change Management. These out-of-the-box provisions help to get you going quickly. The Web Access toolbox has been significantly enhanced and includes:
- Improved ability to migrate IBM Tivoli Information Management for z/OS-based 3270 panels and business logic into the Web Access environment
- New and improved TSXs (Terminal Simulator Exec) to build and manipulate your Data Model
- More powerful HTML generation capabilities that take advantage of the Data Model and control parameters to generate HTML
- Enhanced knowledge-based search capability, offering configuration flexibility to help meet the needs of a wide range of users
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|Planned availability date|
May 7, 2004
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IBM Tivoli Web Access for Information Management V1.2 is a plug-in Problem and Service Management Web solution that helps both new and experienced users to quickly and easily manage problems and changes in an enterprise. Tivoli Web Access for Information Management offers flexible, easy-to-use access to service management data using the data from Tivoli's Information Management for z/OS V7.1 (a prerequisite).
New capabilities and features in V1.2 include:
- Out-of-the-box business logic and data views for Incident, Problem, Service Request, and Change Management help to get you going quickly
- Updated toolbox capabilities such as the HTML generator, which is used to define and integrate your unique HTML as well as support proprietary processes and business logic, improve the flexibility and ease-of-use of the product
- Enhanced knowledge-based search capability that is easier to operate and offers configuration flexibility to help meet the needs of a wide range of users
- Improved reporting offers greater flexibility to meet the needs of the user
Staff responsible for the efficient operation of the organization can benefit from the capabilities offered with Tivoli Web Access for Information Management V1.2. Users have access to their data from virtually any machine with a Web browser. Tivoli Web Access for Information Management can help reduce the training and development costs normally encountered while trying to migrate to a new problem and change solution.
Section 508 of the U.S. Rehabilitation Act
Tivoli Web Access for Information Management is capable as of May 7, 2004, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
Value Unit based pricing
Value Unit based pricing will help to align the prices of these products to the principle of the Parallel Sysplex® License Charge (PSLC) pricing curve which provides for a lower price per MSU (millions of service units per hour) for larger capacities.
There can also be a price benefit when customers grow their capacity. Additional capacity will be based on the number of Value Units (MSUs) the customer has already installed, for example, additional capacity will not be priced starting at the base with a higher price per unit but on the capacity that is already installed.
Note that Value Units of a given product cannot be exchanged/interchanged/aggregated with Value Units of another product.
IPLA and Subscription and Support considerations
IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. The customer may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement. It is the customer's responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.
Subscription and Support must cover the same capacity as the product license entitlement.
Subscription and Support will be available in the country in which the agreement is made.
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Customers using Tivoli Information Management for z/OS V7.1 can achieve improved benefits in
managing problems and changes without having to rely on a 3270 interface. Tivoli Web Access for
Information Management V1.2 continues to evolve its browser-based access to system management
data capabilities, which can help support the users' changing business needs.
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- Software Announcement 202-117 , dated May 21, 2002.
- Software Announcement 203-302 , dated November 11, 2003.
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Training is available, or will be available, for many IBM Tivoli® products. Education is offered through IBM Learning Services and through IBM Tivoli Software Authorized Training Providers.
For current information on IBM Tivoli software education, visit the IBM Tivoli Software Education Web page at
or call 888-746-3331.
Current schedule information for IBM Tivoli training is available on the Tivoli Software Education Schedules page at
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Product information will be available on day of announcement through the Offering Information Web site at
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The following publication is supplied with the basic machine-readable material:
- Program Directory for IBM Tivoli Web Access for Information Management V1.2.0
The following publication is available for downloading after planned availability, from the IBM Publications Center
Order Title number Tivoli Web Access for Information SC32-1427 Management Planning, Installation, and Operations Guide
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the USA) or customer number for 50 Countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
The IBM Publications Notification System
The Publications Notification System (PNS) enables subscribers to set up
profiles of interest by order number/product number. PNS subscribers
automatically receive notifications by e-mail of all new publications
defined in their profiles. These may then be downloaded via the
Publications Center. The site is available in English and Canadian
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Specified operating environment
Tivoli Web Access for Information Management runs in any hardware environment that supports the required software. Internet Protocol (IP) connectivity is required between the machine running the Web browser and the host processor, where Tivoli Web Access for Information Management runs.
Tivoli Web Access for Information Management requires:
One of the following:
- OS/390® V2.10.0 (5647-A01)
- z/OS® V1.01.0, or later (5694-A01)
One of the following:
- Tivoli Information Management for z/OS V7.01.0, or later (5697-SD9)
- Tivoli Information Management for z/OS V7.01.0, or later (5698-A08)
One of the following:
- Netscape V6, or later
- Internet Explorer V5.5, or later
Direct customer support: Direct customer support is provided by IBM Operational Support Services SoftwareXcel. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services SoftwareXcel will help answer questions pertaining to usage, and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, go to
or contact your IBM representative for additional assistance.
IBM Tivoli Web Access for Information Management V1.2 is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document (GC23-4482)
- Program Directory for IBM Tivoli Web Access for Information Management V1.2.0 (GI10-3339)
- One 3480 tape cartridge
Security, auditability, and control
Tivoli Web Access for Information Management uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
IBM Tivoli Enhanced Value-Based Pricing
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customers' licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing Terminology Definitions
Management Services Unit (MSU)
An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs). For more detailed information about zSeries software pricing, go to
A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).
Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit. One or more physical processors may be resident on a single chip. For multi-processor chips, each processor is counted separately.
Standby or Backup Systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat", active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
A Value Unit is a metric used to compute license quantities, is program specific, and is typically only used on products managing zSeries systems.
Product Web Site
A complete list of products and licensing documents is available at Web site
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Tivoli Web Access for Information Management uses Exhibit VUE020:
Value MSUs MSUs Units/ minimum maximum MSU Base 1 3 1 Tier A 4 45 0.15 Tier B 46 175 0.08 Tier C 176 315 0.04 Tier D 316 + 0.03
Value Units for non-MSU-based S/390 processors:
Value Units/ Hardware machine MP3000 H30 3 MP3000 H50 4 MP3000 H70 6 ESL Models 1
Ordering example for products using VUE020
The total number of Value Units is calculated according to the following example.
If the customer has installed 1,500 MSUs, the applicable Value Units would be:
Translation from MSUs to Value Units
Value Units/ Value MSUs * MSU = Units Base 3 * 1.00 = 3.00 Tier A 42 * .15 = 6.30 Tier B 130 * .08 = 10.40 Tier C 140 * .04 = 5.60 Tier D 1,185 * .03 = 35.55 Total 1,500 60.85
When calculating the total number of Value Units, the sum is to be rounded up to the next integer. So the customer will need to license 61 MSUs in this example.
Example: In the above ordering example, for the product running on a machine with 1,500 MSUs requiring 61 Value Units, order quantity 61 of feature number of quantity one.
Ordering z/OS through the Internet
ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at
The products in this announcement have one charge unit Value Units.
Value Units for IBM 9672 Processors will be based upon the full capacity of these systems. This is applicable to all S/390-based systems that are measured on MSU capacity. Information on MSU capacities can be found in the "IBM System/370, System/390®, and zSeries Machine Exhibit", Z125-3901.
Value Units for zSeries will be based upon full MSU capacity as defined in the Machine Exhibits.
There will be a tool available that provides support for transforming the MSU-based capacities of S/390 systems to new Value Units by calculating the applicable number of Value Units for a given number of MSUs.
Basic license: To order the basic license, specify the program number and the one-time charge (OTC) license option. Also, specify the desired distribution medium.
To suppress shipment of media, select the license-only option in CFSW.
Tivoli Web Access for Information Management V1.2 (5698-A15)
Entitlement License option/ identifier Description pricing metric S010PJG IBM Tivoli Web 1 Value Unit Access for (OTC) Information Management Per 1 OOCoD (OTC Temporary Use Charge)
Media Program feature Description number number Medium Tivoli Web 5698-A15 5802 3480 Tape Access for Cartridge Information Management
Subscription and Support
To receive voice technical support via telephone during normal business hours, and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (Value Units) must be the same as the capacity ordered for the product licenses.
To order, specify the support program number and the desired license option.
IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions at no additional charge. Note that customer is not entitled to new products.
Once Subscription and Support is ordered, the charges will renew automatically annually unless cancelled by the customer.
To decline Subscription and Support, specify the program number and the Decline (no-charge) license option listed below.
Tivoli Web Access for Information Management Subscription and Support (5698-S49)
Entitlement License option/ identifier Description pricing metric S010L8N IBM Tivoli Web 1 Value Unit Access for (ALC) Information Management Decline option S&S (no charge) Per 1 MSU Registration (no charge) Medium is Hardcopy Pub
Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac,
Systempac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be
shipped via the stand-alone product.
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|Terms and conditions|
Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use.
These products are licensed under the IBM Program License Agreement (IPLA), and the associated Agreement for Acquisition of Support, and the Addendum for Support (Z125-6883) which provides for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. S/390 and zSeries IBM Operational Support Services SoftwareXcel is an option for those customers who desire added services.
Limited warranty applies: Yes
Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information, FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at their leisure.
Program support: Enhanced Support, called Subscription and Support, includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. The customer will be notified of discontinuance of support with 12 months notice.
Money-back guarantee: If for any reason you are dissatisfied with the Program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the Program.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage® applies: No
Usage restriction: Yes
PID Usage Program name number restriction IBM Tivoli Web 5698-A15 Quantity of Access for Value Units Information Management
Software Maintenance applies: No
For operating system software, the revised IBM Operational Support Services SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the newly announced Software Maintenance offering. This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised SoftwareXcel offering, refer to our Web site at
For additional information on the revised IBM Operational Support Services, refer to Services Announcement 601-023 , dated July 10, 2001.
IBM Operational Support Services SoftwareXcel: Yes
AIX®/UNIX Upgrade Protection applies: No
Entitled upgrade for current AIX/UNIX Upgrade Protection licensees: No
iSeries Software Subscription applies: No
Variable charges apply: No
Educational allowance available: Yes, 15% education allowance applies to qualified education institution customers.
On/Off Capacity on Demand
To be eligible for On/Off Capacity on Demand pricing, customers must
be enabled for temporary capacity on the corresponding hardware, and the
required contract Z125-6611, Attachment for Customer Initiated
Upgrade and IBM On/Off Capacity on Demand must be signed prior to use.
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The charges are unchanged by this announcement.
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IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice.
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As you implement complex business solutions such as e-business transformation, enterprise resource planning, supply chain management, business intelligence, and customer relationship management, financing offerings from IBM Global Financing can help you control expenses, match cash flow to business benefits, and conserve cash for other strategic investments. For more information, visit
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: firstname.lastname@example.org Mail: IBM Americas Call Centers Dept: IBM CALL, 11th Floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: LE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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