IBM Tivoli Monitoring for Web Infrastructure V5.1.2 and IBM Tivoli Monitoring for Business Integration V5.1.1 — Best practice monitoring and management of IBM's WebSphere portfolio

IBM United States Software Announcement 203-317
November 25, 2003

 ENUS203-317.PDF (54KB)

Table of contents   Document options  
At a glance Publications
Overview Technical information
Key prerequisites Ordering information
Planned availability dates Terms and conditions
Description Prices
Product positioning Order now
Offering Information  
 
Printable version

(Corrected on December 19, 2003)

Changes made in the At a glance, Description, Product positioning, Publications, Hardware and Sofware requirements sections.
 

At a glance

IBM Tivoli Monitoring for Business Integration — Helps simplify the processes of determining the availability and performance of critical messaging and business process components.

  • Management and monitoring of WebSphere MQ
  • Management and monitoring of WebSphere MQ Integrator
  • Management and monitoring of WebSphere MQ Workflow
  • Management and monitoring of WebSphere InterChange Server

IBM Tivoli Monitoring for Web Infrastructure — Helps simplify the processes of determining the availability and performance of critical Web server and Web application server components.

  • Management and monitoring of WebSphere Application Server (including V5.0)
  • Management and monitoring of BEA WebLogic Application Server
  • Management and monitoring of Apache/HTTP Web Server
  • Management and monitoring of Microsoft™ Internet Information Services
  • Management and monitoring of iPlanet Web Server

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Monitoring for Business Integration

IBM Tivoli Monitoring for Business Integration provides comprehensive monitoring and management capabilities for IBM WebSphere® MQ, IBM WebSphere MQ Integrator®, WebSphere MQ Workflow, and IBM WebSphere Interchange Server. IBM Tivoli Monitoring for Business Integration is designed to offer stable, and proactive monitoring and management with robust security features through a powerful set of tools that leverage common Tivoli technology to help deliver rapid time to value and greater ease of use.

IBM Tivoli Monitoring for Business Integration monitors the status of key WebSphere Business Integration components, such as queue managers, queues, channels and message flows, identifies problems in real time, and notifies administrators by providing local correlation, root cause analysis, and corrective action capabilities for quick problem resolution.

This latest release of IBM Tivoli Monitoring for Business Integration includes:

  • Monitoring and management support for WebSphere MQ Workflow and WebSphere InterChange Server
  • Additional Resource Models for IBM best practice monitoring of WebSphere MQ enabling MQ error log file management

IBM Tivoli Monitoring for Web Infrastructure

IBM Tivoli Monitoring for Web Infrastructure is a critical tool that is designed to help provide the optimal performance and availability of both application servers and the associated Web servers that feed them.

IBM Tivoli Monitoring for Web Infrastructure allows administrators to quickly identify problems, alert appropriate personnel as required, and it offers a means for automated problem correction.

This latest release of IBM Tivoli Monitoring for Web Infrastructure includes monitoring and management support for WebSphere Application Server V5.0.
 
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Key prerequisites

Refer to the Hardware and software requirements section.


 
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Planned availability dates

November 26, 2003: Electronic software delivery

December 5, 2003: Media and documentation
 
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Description

IBM Tivoli Monitoring for Web Infrastructure can help you meet your objective of increasing the availability of your Web infrastructure resources and take actions to avert or alert you to potential problems with the performance of those resources. IBM Tivoli Monitoring for Web Infrastructure V5.1.2 adds support for WebSphere Application Server V5.0, and includes new Resource Models that take advantage of new performance metrics included in V5.0. IBM Tivoli Monitoring for Web Infrastructure can help you:

  • Monitor the status of WebSphere Web servers and Web application servers — Provides realtime status on the availability and performance of Web servers and Web application servers through IBM best-practices monitoring of key Web infrastructure components.
  • Notify administrators and take automated actions — Out-of-the-box identification of common Web infrastructure problems notifies administrators of potential issues and automates actions to help implement fixes before problems affect end users.
  • Beyond monitoring — Collects monitoring data for use in historical reporting, performance analysis, trend prediction, and enterprise-wide business impact analysis.

Because it leverages the base IBM Tivoli Monitoring product, Tivoli Monitoring for Web Infrastructure has several capabilities that make it flexible, efficient, and easy to use including:

  • Integrated monitoring of various hardware, software and applications — Allows administrators to view the application and system environment with a single Web-accessible interface and perform administrative tasks from virtually any location.
  • Local correlation through IBM best practices — Can enable problem determination and cure capability at the resource level, letting you focus on more serious problems that affect multiple systems and users. With default thresholds and checking for problem persistence, the best practices require minimal configuration which can help deliver rapid time to value, out-of-the-box.
  • Consistent data capture and reporting for further business impact management — Provides a central data warehouse for enterprise systems management metrics, designed to provide thorough and consistent analysis of historical patterns and trends to help enable pertinent and proactive management of your environment. Whether you need to access data for service-level management, capacity planning, chargeback capability, or business context-specific management capabilities, the data resides in one central, easy-to-access repository.

IBM Tivoli Monitoring for Business Integration can help increase the availability of your e-business integration resources and take actions to avert or alert you to potential problems with the performance of those resources. IBM Tivoli Monitoring for Business Integration V5.1 adds new Resource Models to better help provide the performance and availability of WebSphere MQ middleware. V5.1 also adds management and monitoring capabilities for WebSphere MQ Workflow and WebSphere InterChange Server. IBM Tivoli Monitoring for Business Integration can help you:

  • Monitor the status of MQ servers, queues, queue managers, and channels, as well as critical performance data related to MQ Integrator, MQ Workflow, and InterChange Server — Provides realtime status on the availability and performance of critical MQ, MQ Integrator MQ Workflow, and InterChange Server components through IBM best-practices monitoring of key business integration components.
  • Notify administrators and take automated actions — Out-of-the-box identification of common business integration problems notifies administrators of potential issues and automates actions to help implement fixes before problems affect end users.
  • Beyond monitoring — Collects monitoring data for use in historical reporting, performance analysis, trend prediction, and enterprise-wide business impact analysis.

Because it leverages the base IBM Tivoli Monitoring product, IBM Tivoli Monitoring for Business Integration has several capabilities that make it flexible, efficient, and easy to use including:

  • Integrated monitoring of hardware, software and applications — Allows administrators to view the application and system environment from a single Tivoli Desktop interface.
  • Local correlation through IBM best practices — Can enable problem determination and cure capability at the resource level, letting you focus on more serious problems that affect multiple systems and users. With default thresholds and checking for problem persistence, the best practices require minimal configuration which can deliver rapid time to value, out-of-the-box.
  • Consistent data capture and reporting for further business impact management — Provides a central data warehouse for enterprise systems management metrics, designed to provide thorough and consistent analysis of historical patterns and trends to help enable pertinent and proactive management of your environment. Whether you need to access data for service-level management, capacity planning, chargeback capability, or business context-specific management capabilities, the data resides in one central, easy-to-access repository.

 
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Product positioning

IBM Tivoli Monitoring for Web Infrastructure simplifies the methods by which you can help to ensure that critical e-business components of Web infrastructure systems are operating efficiently. Further, it is part of a comprehensive IBM Tivoli application management environment that leverages the benefits of common interfaces, data storage, and reporting capabilities.

IBM Tivoli Monitoring for Web Infrastructure integrates into a total application management infrastructure. Further, IBM Tivoli Monitoring for Web Infrastructure integrates into the larger IBM Tivoli performance and availability management suite of products, which can allow a company to track its network, operating systems, hardware and software operations from a single interface using a single vendor.

IBM Tivoli Monitoring for Business Integration can fold virtually seamlessly into a total application management infrastructure. Further, IBM Tivoli Monitoring for Business Integration integrates into the larger IBM Tivoli performance and availability management suite of products, allowing a company to track its network, operating systems, hardware and software operations from a single interface using a single vendor.

Trademarks

 
Tivoli, WebSphere, and MQ Integrator are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering Information

Product information will be available on day of announcement through the Offering Information Web site at:

and through the Passport Advantage® Web site at:


 
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Publications

The IBM Tivoli® Monitoring products publications are only available for softcopy download.

Publication        Order
title              number      Order from      Availability date
 
Tivoli             SC32-1402   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration:
 Installation
 and Setup
 Guide, V5.1
Tivoli             SC32-1403   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration:
 User's Guide,
 V5.1
Tivoli             SC32-1404   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration:
 Problem
 Determination
 Guide, V5.1
Tivoli             SC32-1405   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration:
 WebSphere(R)
 MQ Reference
 Guide,V5.1
Tivoli             SC32-1409   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration:
 MQ Workflow
 Warehouse Enb.
 Pack, V5.1
Tivoli             SC32-1407   IBM             November 26, 2003
 Monitoring for                 Publications
 Business
 Integration
 WebSphere MQ
 Warehouse
 Enablement
 Pack
 
Publication        Order
title              number      Order from      Availability date
 
Tivoli             SC32-1408   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration:
 WebSphere
 Interchange
 Server Ref. Gd
Tivoli             SC23-4705   IBM             November 26, 2003
 Monitoring                     Publications
 for Web                        Center
 Infrastructure:
 WebSphere Appl.
 Svr. User's
 Guide, V5.1
Tivoli             SC35-1435   IBM             November 26, 2003
 Monitoring Web                 Publications
 Infrastructure                 Center
 V5.1:
 Installation
 
 and Setup Guide
Tivoli             SC09-7772   IBM             November 26, 2003
 Monitoring                     Publications
 for Web                        Center
 Infrastructure,
 V5.1: WebSphere
 Applic Svr
 Limit. and
Tivoli             GC23-4720   IBM             November 26, 2003
 Monitoring                     Publications
 for Web                        Center
 Infrastructure
 Reference
 Guide, V5.1
Tivoli             SC32-1439   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration
 Documentation
 V5.1
Tivoli             SC32-1406   IBM             November 26, 2003
 Monitoring                     Publications
 for Business                   Center
 Integration:
 WebSphere
 Interchange
 Svr Warehouse
Tivoli             SC32-1437   IBM             November 26, 2003
 Monitoring                     Publications
 for Web                        Center
 Infrastructure
 V5.1: Reference
 Guide
Tivoli             SC32-1425   IBM             November 26, 2003
 Monitoring                     Publications
 for Web                        Center
 Infrastructure
 V5.1: Problem
 Determination
 Guide
Publication        Order
title              number      Order from      Availability date
 
Tivoli             SC09-7778   IBM             November 26, 2003
 Monitoring                     Publications
 for Web                        Center
 Infrastructure
 V5.1: WebSphere
 Appl. Svr
 Warehouse Ena

The IBM Publications Center:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.

The IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by e-mail of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center.


 
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Technical information

Specified operating environment

Hardware and software requirements

The following are the requirements for IBM Tivoli Monitoring for Web Infrastructure WebSphere Application Server:

Vendor/release                            Server        Endpoint
 
IBM AIX(R) V4.3.3                         X             X
IBM AIX V5.1, 5.2                         X             X
 
Sun Solaris 7                                           X
Sun Solaris 8                             X             X
Sun Solaris 9                                           X
 
Hewlett-Packard (PA-RISC)                 X             X
 HP-UX 11.0
Hewlett-Packard (PA-RISC)                 X             X
 HP-UX 11.11
 
Microsoft(TM) Windows(TM) 2000            X
 Pro 2000, SP2(R)
Microsoft Windows 2000                    X             X
 Server 2000, SP2
Microsoft Windows 2000                    X             X
 Adv. Server 2000, SP2
Microsoft Windows NT(TM) SP6a             X             X
 
Linux for zSeries(R)                      X             X
 SuSE 7.0 for OS/390(R)
Linux for zSeries Red Hat                 X             X
 Server 7.2, for OS/390
OS/400(R) V5.1, V5.2                                    X
OS/390 V2.10                                            X
Red Hat Linux/Intel(TM) 7.1, 7.3                        X
Red Hat Linux/Intel 7.2,                  X             X
 Advanced Server 2.1                      X             X
 
SuSE Linux/Intel Enterprise               X             X
 Server 7 for IA32
SuSE Linux/Intel 7.1, 7.2, 7.3                          X
 
Vendor/release                            Server        Endpoint
 
z/OS(R) Version 1, Release 1,                           X
 or later, and z/OS.e Version 1,
 Release 3 and Version 1,
 Release 4

z/OS proxy-endpoints are supported only on AIX, Windows, and Solaris platforms.

The following are only those platforms that will be supported in this release for the WebSphere MQ component of the IBM Tivoli Monitoring for Business Integration product.

Vendor/release                            Server        Endpoint
 
AIX 4.3.3, 5.1, 5.2                       X             X
Solaris 7, 8, 9                           X             X
HP-UX 11, 11i,                            X             X
Windows NT 4.0 SP 6a/6,                   X             X
 Windows 2000 Pro,
Windows 2000 Server,                      X             X
 Windows 2000 Adv Server
Windows 2003 Server                       X
 Standard Edition
Windows 2003 Server                       X             X
 Enterprise Edition
OS/400 V5.1, V5.2                                       X
OS/390 V2.10                                            X
z/OS V1.2-4                                             X
z/OS.e V1.3                                             X
Linux (Intel) Red Hat                     X             X
 Adv Server 2.1
SuSE Linux Enterprise                     X             X
 Server (SLES) 7 for IA32
 (7.2 base)
SuSE Linux Enterprise                     X             X
Server (SLES) 7 (31 bit only)

Managed applications:

  • WebSphere Application Server Advanced Edition: 3.5.6, 3.5.7, 4.0.2, 4.0.3, 4.0.4, 4.0.5, 4.0.6, 4.0.7
  • WebSphere Application Server: 5.0, 5.0.1, 5.0.2
  • WebSphere Application Server Network Deployment: 5.0, 5.0.1, 5.0.2
  • WebSphere Application Server Enterprise: 5.0, 5.0.1, 5.0.2
  • WebSphere Application Server Express: 5.0, 5.0.1, 5.0.2
  • Embedded version of the IBM WebSphere Server — Express: 5.0, 5.0.1, 5.0.2
  • IBM WebSphere Application Server for z/OS and OS/390 (Proxy): 4.0.1, 4.0.2

Planning information

Packaging

Tivoli Monitoring for Business Integration and Tivoli Monitoring for Web Infrastructure products are distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROMs
  • Publications: (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Monitoring for Business Integration V5.1.1 and IBM Tivoli Monitoring for Web Infrastructure V5.1.2 use the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product Information

Licensed
function title          Product group         Product category
 
Tivoli Monitoring       Availability and      Tivoli Monit
 for Business            Performance           Business Integrat
 Integration
Tivoli Monitoring       Availability and      Tivoli WebSphere
 for Web                 Performance           Application Svr
 Infrastructure

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled maintenance        Media packs                  Part
offerings description       description                  number
 
Tivoli Monitoring for       IBM Tivoli Monitoring        BJ0BWML
 Business Integration        for Bus Integration
                             (non-AP) Multi V5.1.1
                             ML
5697-MQS Tivoli             IBM Tivoli Monitoring        BJ0BWML
 Manager for                 for Bus Integration
 MQSeries(R) Server          (non-AP) Multi V5.1.1
                             ML
Tivoli Manager for          IBM Tivoli Monitoring        BJ0BWML
 MQSeries Integrator         for Bus Integration
                             (non-AP) Multi V5.1.1
                             ML
 
Entitled maintenance        Media packs                  Part
offerings description       description                  number
 
Tivoli Manager for          IBM Tivoli Monitoring        BJ0BWML
 MQSeries                    for Bus Integration
                             (non-AP) Multi V5.1.1
                             ML
Tivoli Monitoring for       IBM Tivoli Monitoring        BJ0BZML
 Web Infrastructure          for Web Infrastructure
                             (non-AP) Multi V5.1.2
                             ML
Tivoli WebSphere            IBM Tivoli Monitoring        BJ0BZML
 Application Server          for Web Infrastructure
                             (non-AP) Multi V5.1.2
                             ML
Tivoli Web                  IBM Tivoli Monitoring        BJ0BZML
 Component Manager           for Web Infrastructure
                             (non-AP) Multi V5.1.2
                             ML

AP = Asia Pacific

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM eServer zSeries platform is based on MSUs and pricing on other platform servers is per processor.

Terminology definitions

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

Server

A server is a computer system that provides services to one or more clients or other devices over a network. Examples include file servers, print servers, mail servers, database servers, application servers, and Web servers.

Refer to the License Information documents for product-specific extensions to this basic definition. These documents are packaged with all IBM Tivoli products and are also available from:

Product Web Site

A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Pricing model examples

The general environment for the examples: The following customer network applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment.

Customer ABC has an environment with 100 distributed servers, as follows:

  • 20 uniprocessors
  • 65 2-way processors
  • 12 4-way processors
  • One 8-way processor
  • One 14-way processor
  • One 24-way processor

In addition, the environment includes:

  • One z800 server with two processors running Linux
  • One 360-MSU zSeries server
  • 1,500 clients
  • 100 network nodes

IBM Tivoli Monitoring family examples: The "IBM Tivoli Monitoring for ..." offerings are a new group of products that provide Best Practices out-of-the-box for leading middleware and applications. These products will be based on, and require licensing for and deployment of, IBM Tivoli Monitoring V5.1 as a prerequisite. These products are comprised of several independent segments, called Proactive Analysis Components (PACs). The purpose of a PAC is to monitor and manage a specific application area.

From a licensing perspective, customers are entitled to use any or all of the PACs delivered with an "IBM Tivoli Monitoring for ..." solution for each server licensed. Licensing is required for each server which deploys any or all PACs of a specific "IBM Tivoli Monitoring for ..." solution.

Customer ABC decides to monitor all of the servers, plus monitor 10 2-way database servers (5 DB2® and 5 Oracle). The customer also plans to monitor performance on the 10 database servers and 10 other 4-way Web servers. Customer ABC also wants to run the Synthetic Transaction Investigator (STI) player on two machines.

The customer will require the following licensing:

IBM Tivoli Monitoring

                              Quantity in             Total
                              customer                processors
Systems managed               Environment             Required
 
UniProcessor                  20                       20
2-way                         65                      130
4-way                         12                       48
8-way                          1                        8
14-way                         1                       14
24-way                         1                       24
 
Total Processors                                      244

Note: IBM Tivoli Monitoring for Web Infrastructure and IBM Tivoli Monitoring for Business Integration pre-req the base IBM Tivoli Monitoring offering. If IBM Tivoli Monitoring for Web Infrastructure or IBM Tivoli Monitoring for Business Integration is running on a 4-way machine, the customer is required to license the same number of processors of IBM Tivoli Monitoring.

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simply management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.

                                                         Part
Description                                              number
 
IBM Tivoli Monitoring for Bus Integration                ASPT5LL
 Proc Day ooCoD Temp Use Chrg
IBM Tivoli Monitoring for Bus Integration                E00CPLL
 Proc Annual SW Maint Rnwl
IBM Tivoli Monitoring for Bus Integration                D51C7LL
 Proc Lic+ SW Maint 12 MO
IBM Tivoli Monitoring for Bus Integration                D51C9LL
 Proc SW Maint Reinstate 12 MO
IBM Tivoli Monitoring for Bus Integr                     E015HLL
 PR for zLinux Annual SW Maint Rnwl
IBM Tivoli Monitoring for Bus Integr                     D53DYLL
 PR for zLinux Lic + SW Maint 12 MO
IBM Tivoli Monitoring for Bus Integr PR                  D53DZLL
 for zLinux SW Maint Reinstate 12 MO
IBM Tivioli Monitoring for Web                           ASQM0LL
 Infrastructure Proc Day ooCoD
 Temp Use Chrg
IBM Tivoli Monitoring for Web                            E00CNLL
 Infrastructure Proc Annual
 SW Maint Rnwl
IBM Tivoli Monitoring for Web                            D51C6LL
 Infrastructure Proc SW Maint
 Reinstate 12 MO
IBM Tivoli Monitoring for Web Infra Proc                 D53E1LL
 for zLinx SW Maint Reinstate 12 MO
IBM Tivoli Monitoring for Web Infra                      E015ILL
 Proc for zLinux Annual SW Maint Rnwl
IBM Tivoli Monitoring for Web                            D51C4LL
 Infrastructure Proc Lic + SW
 Maint 12 MO
IBM Tivoli Monitoring for Web Infra                      D53E0LL
 Proc for zLinux Lic + SW Maint 12 MO

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                         Part
Description                                              number
 
IBM Tivoli Monitoring for Bus                            BJ0BWML
 Integration (non-AP) V5.1.1
IBM Tivoli Monitoring for Bus                            BJ0BXML
 Integration (AP) V5.1.1
IBM Tivoli Monitoring for Web                            BJ0BZML
 Infrastructure (non-AP) V5.1.2
IBM Tivoli Monitoring for Web                            BJ0C0ML
 Infrastructure (AP) V5.1.2

AP = Asia Pacific

Tivoli Monitor for Business Integration V5.1.1 is also available via Web download from Passport Advantage.

Withdrawal of Passport Advantage part numbers

The following Passport Advantage media pack part numbers will be withdrawn on December 26, 2003:

                                                         Part
Product name              V.R.M        Description       number
 
Tivoli Monitoring         5.1.0        Media Pack        BJ07CML
 for Bus
 Integration
 (non-AP)
Tivoli Monitoring         5.1.0        Media Pack        BJ07DML
 for Bus
 Integration (AP)
Tivoli Monitoring         V5.1.1       Media Pack        BJ06UML
 for Web
 Infrastructure
 (non-AP)
Tivoli Monitoring         V5.1.1       Media Pack        BJ06VBP
 for Web
 Infrastructure (AP)

AP = Asia Pacific

The following Passport Advantage doc pack part numbers will be withdrawn on January 30, 2004:

                                                         Part
Product name              V.R.M        Description       number
 
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EIE
 for Bus                                Int English
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EBP
 for Bus                                Braz Port
 
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EFR
 for Bus                                French
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EIT
 for Bus                                Italian
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EDE
 for Bus                                German
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EES
 for Bus                                Spanish
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EJA
 for Bus                                Japanese
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07EKO
 for Bus                                Korean
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07ETC
 for Bus                                Trad Chin
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07ESC
 for Bus                                Simp Chin
 Integration
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BIE
 for Web                                Int English
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BBP
 for Web                                Braz Port
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BFR
 for Web                                French
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BIT
 for Web                                Italian
 Infrastructure
 
                                                         Part
Product name              V.R.M        Description       number
 
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BDE
 for Web                                German
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BES
 for Web                                Spanish
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BJA
 for Web                                Japanese
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BKO
 for Web                                Korean
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BTC
 for Web                                Trad Chin
 Infrastructure
Tivoli Monitoring         V5.1         Doc Pack --       BJ07BSC
 for Web                                Simp Chin
 Infrastructure

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions, and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
 
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Terms and conditions

Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance.

Limited warranty applies: Yes

Guarantee: 30-day money-back guarantee, applies the first time you license the IBM program

Usage restriction: Yes. Usage is limited to the quantity of processors licensed.

Volume Offering (IVO): No

Upgrade protection applies: Covered as long as Software Maintenance is in effect

Educational allowance available

Part Number fulfillment: No. Special education prices are available for qualified customers through Passport Advantage.

Licensed program materials availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance applies

  • Software Maintenance under Passport Advantage: Yes

Complementary introductory support: Not available

Software Maintenance and end of support (EOS): Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. The Software Maintenance duration period shall be less than one year for programs acquired after the announcement of a program's EOS date.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Software Maintenance for IBM Tivoli products and Passport Advantage

Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378).

Support Web Site for problem reporting

Passport Advantage Software Maintenance is available until twelve months after announcement of product discontinuance (that is, withdrawal from marketing).

APAR mailing address

    IBM Tivoli Systems
    11400 Burnet Road
    Austin, TX 78758
    U.S.A.
    Attention: Product Development

IBM Operational Support Services — Support Line: Yes, for S/390® customers

IBM Software Support Guide Web site: A document which provides guidelines and reference materials for IBM service and support.

Product Web Site

A complete list of products and licensing documents is available at the following Web site:


 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Passport Advantage, Tivoli, WebSphere, Notes, AIX, SP2, zSeries, OS/390, OS/400, z/OS, MQSeries, DB2, and S/390 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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