IBM Tivoli Access Manager for Business Integration V5.1 supports additional platforms and WebSphere MQ clients

IBM United States Software Announcement 203-309
November 18, 2003

 ENUS203-309.PDF (49KB)

Table of contents   Document options  
At a glance Offering information
Overview Publications
Key prerequisites Technical information
Planned availability date Ordering information
Description Terms and conditions
Product positioning Prices
 
Printable version

 
At a glance

V5.1 provides a number of new enhancements.

  • Platform support for HP-UX and SuSE Linux Enterprise Server (SLES) for IA32
  • WebSphere MQ Client supports
    • Both Java™ Messaging Service (JMS) and C applications
    • Windows™, AIX, Solaris, HP-UX, and SLES for IA32
  • Authorization Plug-in for WebSphere Business Integration Message and Event Brokers
  • Controls Publish/Subscribe access to topics when using realtime Java Message Service over IP transport
  • Compatible with current releases of WebSphere Business Integration Brokers, WebSphere MQ Workflow, and WebSphere Interchange Server
  • Compatible with the new WebSphere MQ V5.3 API crossing exit
  • Support for use with Novell eDirectory
  • Support for encryption using the Advanced Encryption Standard (AES)
  • Improved scalability

With the general availability of AMBI V5.1, WebSphere MQ Extended Security Edition V5.3 will be updated to include AMBI V5.1 instead of V4.1
 
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Overview

IBM Tivoli® Access Manager for Business Integration (AMBI) is a multiplatform security management solution for IBM WebSphere® MQ and the IBM WebSphere Business Integration environment. It upgrades the base security services offered in WebSphere MQ to those offered in WebSphere MQ Extended Security Edition. These security enhancements include:

  • Application-level data protection for WebSphere MQ-based applications and the WebSphere Business Integration family of products, without the need to modify or even recompile them.
  • Centralized administration of access control, data protection, and security audit policies across mainframe and distributed servers.
  • Message-level audit function that can optionally generate security-specific audit records to demonstrate compliance with a defined security policy.
  • Support for systems running queue manager services as well as those only running the WebSphere MQ client.
  • An authorization plug-in for the WebSphere Business Integration Message and Event Brokers, allowing the remote management of access control to topics via publish or subscribe requests.
  • IBM Directory Server V5.2, and portions of both IBM WebSphere Application Server V5.0 and IBM Access Manager for e-business V5.1, are included for use restricted to AMBI V5.1.

You can quickly deploy these advanced features to secure many of your current production environments without changing or modifying your existing WebSphere MQ applications.

Application-level data security is critical for customers using WebSphere MQ and the other WebSphere Business Integration offerings to process sensitive data such as high value financial transactions, HR data, medical records, or any other type of Personally Identifiable Information (PII). AMBI allows customers to consolidate the administration of put and get access control permissions on queues, along with publish and subscribe access control permissions on topics, across their enterprise. Administration of these security policies (access control, data protection, and audit) is done remotely, using a Web-based tool that replaces much of the need for administrators to have to visit each physical system and use the local security administration tools. AMBI is also designed to support the environment where WebSphere MQ is providing the transport services for any of the WebSphere Broker Integration brokers, WebSphere MQ Workflow, and the WebSphere InterChange Server. Customers do not have to be Tivoli Enterprise™ Framework customers to utilize AMBI.

With the general availability of AMBI V5.1, WebSphere MQ Extended Security Edition V5.3 will be updated to now include AMBI V5.1 instead of AMBI V4.1.
 
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Key prerequisites

AIX®, Solaris, Microsoft™, HP-UX, or Linux for IA32

And, WebSphere MQ, WebSphere Business Integration Message Broker, or WebSphere Business Integration Event Broker


 
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Planned availability date

November 28, 2003: Electronic software delivery and CD-ROM
 
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Description

Security is increasingly critical to the way we do business. IBM WebSphere Business Integration solutions ship with a base level of security services that address many customers needs. For environments where application-level data protection and/or centralized security policy management is required, IBM offers Tivoli Access Manager for Business Integration (AMBI).

AMBI V5.1 upgrades the base security services offered in WebSphere MQ to those available in IBM WebSphere MQ Extended Security Edition. This provides a integration and security management solution for customers building mission-critical, line-of-business applications. Customers can set security policies that enforce application-level integrity and privacy protection for sensitive business data without requiring security-specific coding in each application.

AMBI is a multiplatform security management solution for the WebSphere MQ and WebSphere Business Integration environments. Its services include:

  • Application-level data protection for WebSphere MQ-based applications and the WebSphere Business Integration family of products, without the need to modify or even recompile them. This contrasts with the transport level data protection offered in WebSphere MQ V5.3 where messages are not secured until they pass through WebSphere MQ and down to the TCP/IP stack.
  • Centralized administration of access control, data protection, and security audit policies across mainframe and distributed servers.
  • Message-level audit function that can optionally generate security-specific audit records to demonstrate compliance with a defined security policy.
  • Support for systems running full queue manager services as well as those only running the WebSphere MQ client.
  • An authorization plug-in for the WebSphere Business Integration Message and Event Brokers. This allows the remote management of access control to topics via publish or subscribe requests.

You can quickly deploy these advanced features to secure many of your current production environments without changing or modifying your existing WebSphere MQ applications.

AMBI has two logical groups of components. The first group includes a set of central shared services comprised of a security policy server, a Web-based administration tool, and a Lightweight Directory Access Protocol (LDAP) directory.

The security policy server holds the master copy of the security policy database. The administration tool is a Web-based application that provides an easy-to-use GUI for setting, viewing, and updating security policies. Protected queues, queue managers, and topics are represented in the resource namespace as objects, and may be secured by attaching a policy to them. A companion utility is also provided to automate the population of this resource space with the existing queue manager and queue definitions on each system to be managed. The administration tool also supports the ability to delegate responsibility for just a subset of the defined resource objects to a junior administrator. IT organizations will find this feature useful since it allows them to maintain control over the total enterprise security infrastructure for WebSphere MQ and the WebSphere Business Integration brokers, but still grant a specific department or line-of-business the ability to manage the subset of resources they use or own. All administration can also be done via scripting using a command-line interface that is also provided.

AMBI includes a licensed copy of the IBM Tivoli Directory Server for IBM AIX, HP-UX, SuSE Linux Enterprise Server for IA, Sun Solaris, and Microsoft Windows 2000 and Windows NT™. If you have already deployed the Netscape/iPlanet LDAP Directory, or the Novell eDirectory, they can be used instead. For a highly available environment, it is recommended that the directory be replicated to help ensure that processing is not interrupted.

The second group of components provided by AMBI is a set of policy enforcement modules designed to plug into either WebSphere MQ or one of the WebSphere Business Integration brokers. The job of the plug-in for WebSphere MQ is to authenticate applications attempting to access WebSphere MQ and then to enforce the access control, data protection, and security audit policies that you have set through the central shared services. This enforcement module is also provided in an "interceptor" style that allows it to be used with WebSphere MQ V5.2, which did not provide an API plug-in interface.

The AMBI enforcement modules for WebSphere MQ are designed to enforce two specific access rights. These are whether an application is authorized to put and/or get messages to a queue. In addition, they support the following options for data protection policies:

  • None — No data protection
  • Integrity — Sign message data to allow verification
  • Privacy — Sign and encrypt message data for integrity and confidentiality

The auditing of access to protected resources is also part of each policy. If auditing is enabled, you are provided XML-like formatted records that document the success or failure of attempts to open and close queues and put and get messages. The specific audit options are:

  • All — Records all auditable events
  • None — Auditing function is turned off
  • Permit — Records only successful accesses
  • Deny — Records only denied requests for access
  • Admin — Records OPEN, CLOSE, PUT, and GET operations on protected WebSphere MQ queues
  • Error — Records any unsuccessful GET operations

The AMBI enforcement modules for WebSphere MQ use public and private keys to perform their data-protection functions. Key pairs can be associated with specific applications or shared by all applications on a server. AMBI can utilize public key infrastructure (PKI) credentials generated by most popular third-party Certificate Authorities, including VeriSign, Entrust, Baltimore, and Netscape, in addition to the self-signed certificates it can generate itself. A software-based key ring is provided for secure storage of application credentials on each system where WebSphere MQ client or server is running. If even stronger security of each private key is required, a set of IBM and third-party crypto acceleration cards that also support private key storage are supported. To make certificate management even easier, AMBI can receive recipient certificates from a designated LDAP directory, reducing the administrative overhead in configuring encryption policy.

The job of the plug-in for the WebSphere Business Integration Message and Event Brokers is to authenticate applications attempting to publish or subscribe to a topic managed by the broker and then enforce the access control policy set on that topic. It is designed to replace the native access control services provided as part of the base services of each product. The broker must be configured in the realtime transport mode where data from publisher to broker and broker to subscriber is flowing directly over TCP/IP and not being placed into a queue. Using this plug-in, customers can now manage both publish and subscribe access control rights, at a topic level, using the AMBI administration GUI or via the command line. The authorization plug-in for the WebSphere Business Integration Message and Event Brokers can not be deployed on a system where the plug-in for WebSphere MQ is already deployed.

Business integration across many applications is a common element of a successful e-business implementation. WebSphere Business Integration solutions, such as the WebSphere Business Integration Message and Event Brokers, WebSphere MQ Workflow and the WebSphere Interchange Server, give you the tools to add value to the basic message queuing paradigm. AMBI adds enhanced security value to each of these solutions, making it a critical piece of a secure messaging environment. In addition, for customers utilizing the WebSphere Business Integration Message or Event Broker for realtime, AMBI can also be used to provide remote administration of publish and subscription rights to topics.
 
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Product positioning

AMBI is a component of the IBM Identity Management solution that can help you get users, systems, and applications online and productive, reduce costs, and maximize return on investment. IBM Identity Management provides identity lifecycle management (user self-care, enrollment, and provisioning), identity control (access and privacy control, single sign-on, and auditing), identity federation (sharing user authentication and attribute information between trusted Web services applications), and identity foundation (directory and workflow) to effectively manage internal users as well as an increasing number of customers and partners through the Internet.

AMBI also shares a common set of services with other Tivoli Access Manager products. These products include IBM Tivoli Access Manager for e-business (provides single signon and authorization services for Web resources) and IBM Tivoli Access Manager for Operating Systems (provides access control for UNIX® and Linux operating system resources). All three products use and ship the same set of shared services including a central security policy server, a central credential directory, and a Web-based administration tool. A single instance of these shared services can support the installation of all three products, allowing you to consolidate the administration and management of security policy across WebSphere MQ queues, WebSphere Business Integration broker publish/subscribe topics, Web resources, and UNIX and Linux resources. When you use AMBI it is not necessary to license or deploy the Tivoli Enterprise Management Framework.

Trademarks

 
Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, WebSphere, and AIX are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering information

Product information will be available through the Offering Information Web site at:

And, through the Passport Advantage® Web site at:


 
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Publications

The following English and national language publications may be downloaded at planned general availability from the following Web site:

English

IBM Tivoli® Access Manager for Business Integration V5.1

  • Administration Guide (SC23-4831-01)
  • Problem Determination Guide (GC32-1328-00)
  • Release Notes® (GI11-0957-01)
  • Read This First (GI11-4202-00)

IBM Tivoli Access Manager for WebSphere® Business Integration Brokers V5.1

  • Administration Guide (SC32-1347-00)
  • Release Notes (GI11-4154-00)

National Language publications

Brazilian Portuguese

IBM Tivoli Access Manager for Business Integration V5.1

  • Administration Guide (S517-7600-01)
  • Release Notes (G517-7602-01)
  • Read This First (G517-7821-00)

IBM Tivoli Access Manager for WebSphere Business Integration Brokers V5.1

  • Administration Guide (S517-7910-00)
  • Release Notes (G517-7911-00)

Chinese, Simplified

IBM Tivoli Access Manager for Business Integration V5.1

  • Administration Guide (S152-0085-01)
  • Problem Determination Guide (G152-0676-00)
  • Release Notes (G152-0518-01)
  • Read This First (G152-0675-00)

IBM Tivoli Access Manager for WebSphere Business Integration Brokers V5.1

  • Administration Guide (S152-0793-00)
  • Release Notes (G152-0794-00)

Chinese, Traditional

IBM Tivoli Access Manager for Business Integration V5.1

  • Problem Determination Guide (GC40-1865-00)
  • Release Notes (GI10-2754-01)
  • Read This First (GI10-2743-00)

IBM Tivoli Access Manager for WebSphere Business Integration Brokers V5.1

  • Release Notes (GI10-2753-00)

French

IBM Tivoli Access Manager for Business Integration V5.1

  • Administration Guide (SC11-2023-00)

German

IBM Tivoli Access Manager for Business Integration V5.1

  • Administration Guide (SC12-3296-00)

Italian

IBM Tivoli Access Manager for Business Integration V5.1

  • Administration Guide (SC13-3110-01)

Japanese

IBM Tivoli Access Manager for Business Integration V5.1

  • Administration Guide (SC88-9495-01)
  • Problem Determination Guide (GC88-9824-00)
  • Release Notes (GI88-8614-01)
  • Read This First (GI88-8646-00)

IBM Tivoli Access Manager for WebSphere Business Integration Brokers V5.1

  • Administration Guide (SC88-9825-00)
  • Release Notes (GI88-8645-00)

Korean

IBM Tivoli Access Manager for Business Integration V5.1

  • Administration Guide (SA30-1825-01)
  • Problem Determination Guide (SA30-2064-00)
  • Release Notes (GA30-1827-01)
  • Read This First (GA30-2063-00)

IBM Tivoli Access Manager for WebSphere Business Integration Brokers V5.1

  • Release Notes (GA30-2194-00)

 
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Technical information

Specified operating environment

Hardware requirements

AIX® supported hardware:

  • IBM eServer pSeries®
  • IBM RS/6000® POWERserver®
  • IBM RS/6000 POWERstation
  • IBM Scalable POWERparallel® systems

                                   RAM                 DASD
Installed software                 (minimum)           (minimum)
 
AMBI + WebSphere MQ                256MB               500MB
AMBI + WebSphere MQ                512MB               1GB
 + MQ Series Integrator
AMBI + WebSphere MQ                512MB               2.5GB
 + MQ Workflow

Solaris supported hardware:

  • Sun SPARC desktop or server system
  • Sun UltraSPARC desktop or server system

 
                                   RAM                 DASD
Installed software                 (minimum)           (minimum)
 
AMBI + WebSphere MQ                256MB               500MB
AMBI + WebSphere MQ                512MB               1GB
 + MQ Series Integrator
AMBI + WebSphere MQ                512MB               2.5GB
 + MQ Workflow

Windows NT™ and Windows™ 2000 supported hardware

  • Year 2000 Compliant Intel™ Pentium™ II or above with 500MHz processor

                                   RAM                 DASD
Installed software                 (minimum)           (minimum)
 
AMBI + WebSphere MQ                256MB               500MB
AMBI + WebSphere MQ                512MB               1.5GB
 + MQ Series Integrator
AMBI + WebSphere MQ                512MB               2.5GB
 + MQ Workflow

HP-UX supported hardware:

  • Any Year 2000 compliant Hewlett Packard PA-RISC (1.1 or later) machine that supports HP/UX 11 and 11i

                                   DASD
                                   RAM                 (minimum
Installed software                 (minimum)           requirement)
 
AMBI + WebSphere MQ                256MB               500MB
AMBI + WebSphere MQ                512MB               1.5GB
 + MQ Series Integrator
 (WebSphere Business
 Integrator)
AMBI + WebSphere MQ                512MB               2.0GB
 + MQ Workflow

Linux supported hardware:

  • Any system supports Linux for Intel IA32 architecture

                                   RAM                 DASD
Installed software                 (minimum)           (minimum)
 
AMBI + WebSphere MQ                256MB               500MB
AMBI + WebSphere MQ                512MB               1.5GB
 + WebSphere Business
 Integrator Event
 Broker

MQ Workflow is not available on Linux at present.

Software requirements

Access Manager for Business Integration V5.1 platforms:

  • AIX 4.3.3, 5.1, or 5.2
  • Solaris 8 or 9
  • HP-UX 11 or 11i
  • SuSE Linux Enterprise Server (SLES) 8 for IA32
  • Windows NT 4.0 with SP6a
  • Windows 2000 Professional, Server, or Advanced Server with SP2®
  • Windows XP Professional (for MQ 5.3 only)

Supported WebSphere MQ Applications

  • MQSeries®, V5.2 with CSD 5 or 6 (no API Exit Interceptor support)
  • WebSphere MQ, V5.3 with CSD 3 or 4 (no Server Interceptor support)
  • WebSphere MQSeries Integrator V2.1
  • WebSphere MQ Integrator® Brokers V2.1
  • WebSphere MQ Event Broker V2.1
  • WebSphere MQ Workflow V3.4
  • WebSphere InterChange Server V4.2

Access Manager for WebSphere Business Integration Brokers platforms:

  • AIX 5.1 or 5.2
  • Windows 2000 Professional and Advanced Server with SP2
  • Supported MQ Applications
  • WebSphere MQ V5.3 with CSD 4
  • WebSphere Business Integration Message Broker V5.0
  • WebSphere Business Integration Event Broker V5.0

Products and product subsets that are fundamental to the basic operation of AMBI V5.1.2 are included for use restricted to AMBI. These include:

  • IBM Directory Server V5.2
  • Portions of IBM WebSphere Application Server V5.0
  • Portions of IBM Tivoli Access Manager for e-business V5.1

Planning information

Packaging

Tivoli Access Manager for Business Integration is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (GC23-4479)
  • CD-ROM media
  • Read This First Publications (GI11-4202-00)

Security, auditability, and control

Tivoli Access Manager for Business Integration uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product Information

Licensed
function title          Product group           Product category
 
Tivoli Access           Tivoli Security         Tivoli Previous
 Manager for                                     Security
 Business                                        Offerings
 Integration

Passport Advantage customer: media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Tivoli Access Manager V5.1.0

Entitled maintenance         Media packs                 Part
offerings description        description                 number
 
TIVOLI ACCESS MGR            Tivoli Access Manager       BJ0C4ML
BUSN INTEGR PROC             All Lang per ESD/PA
                             Media Pks Windows XP,
                             Solaris (SUN
                             Microsystems),
                             Windows Server 2003,
                             Windows NT, AIX V5.x,
                             HP-UX 11.x CD-ROM
                             Digital Disk -- ISO
                             9660 Standard

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM eServer zSeries® platform is based on MSUs and pricing on other platform servers is per processor.

Terminology definitions

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

Server

A server is a computer system that provides services to one or more clients or other devices over a network. Examples include file servers, print servers, mail servers, database servers, application servers, and Web servers.

Refer to the License Information documents for product-specific extensions to this basic definition. These documents are packaged with all IBM Tivoli products and are also available at the following Web site:

A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Pricing model example

The general environment for the example scenarios

Customer ABC has an environment with 100 distributed servers. 98 have WebSphere MQ installed as follows:

  • 20 uniprocessors (15 with WebSphere MQ server and five with WebSphere MQ client)
  • 64 2-way processors (44 with WebSphere MQ Server and 20 with WebSphere MQ client)
  • 2 2-way processors with WebSphere MQ Server and WebSphere Business Integration Event Broker
  • 12 4-way processors (all with WebSphere MQ server)
  • 2 8-way processors with WebSphere Business Integration Event Broker

Scenario 1: Customer ABC wants to deploy AMBI to secure a subset of the systems where they have WebSphere MQ deployed. In this case that subset includes the uniprocessor systems and the 4-way processor systems.

The customer will require the following licensing:

                                                      Total AMBI
                                Quantity              processor
                                in this               licenses
Systems secured                 scenario              required
 
Uniprocessor                    20                    15
4-way                           12                    48
Total processors                                      63
 required for AMBI
 license

Note that the five uniprocessors running WebSphere MQ client code only are not counted when determining the number of processors requiring an AMBI license. This is consistent with the pricing guidelines for WebSphere MQ where systems deploying only WebSphere MQ client are not counted in determining the license charge for WebSphere MQ.

Scenario 2: Customer ABC wants to deploy AMBI to secure the entire environment where WebSphere MQ is deployed. In addition, they want to manage topic access control permissions on the servers running WebSphere Business Integration Event Broker. ( Note: This is only supported on WebSphere Business Integration Event Broker Systems where WebSphere MQ is not running.)

The customer will require the following licensing:

                                                      Total AMBI
                                Quantity              processor
                                in this               licenses
Systems secured                 scenario              required
 
Uniprocessor                    20                     15
2-way                           66                     92
4-way                           12                     48
8-way                            2                     16
Total processors                                      171
 required for AMBI
 license

Note that the five uniprocessors and the twenty 2-way processors running WebSphere MQ client code are not counted when determining the number of processors requiring an AMBI license. Also note that even though two of the systems running WebSphere Business Integration Event Broker do not have WebSphere MQ installed on them, the processors on them are counted in this scenario because the customer will be installing the AMBI plug-in for WebSphere Business Integration Brokers on these systems to manage access control of topics processed on them.

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simply management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.

                                                         Part
Description                                              number
 
Tivoli Access Manager Per Processor                      E009CLL
 SW Maintenance Annual Renewal
Tivoli Access Manager Processor                          ASQ03LL
 Day Per Use-DAY, On Off Capacity
 on demand
Tivoli Access Manager Per Processor                      D511TLL
 License SW Maintenance 12 Months
Tivoli Access Manager Per Processor                      D511VLL
 SW Maintenance Reinstatement
 12 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                         Part
Description                                              number
 
Tivoli Access Manager Windows XP,                        BJ0C4ML
 Solaris (SUN Microsystems),
 Windows Server

Tivoli Access Manager for Business Integration is also available via Web download from Passport Advantage.

Software maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
 
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Terms and conditions

Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance.

Limited warranty applies: Yes.

Guarantee: 30 day money-back guarantee applies the first time you license the IBM Program

Usage restriction: Yes. Usage is limited to the quantity of processors licensed.

Volume Offering (IVO): No

Upgrade protection applies: Covered as long as Software Maintenance is in effect

Educational allowance available

Part number fulfillment: No. Special education prices are available for qualified customers through Passport Advantage.

Licensed program materials availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance applies

  • Software Maintenance under Passport Advantage: Yes

Complementary introductory support: Not available

Software Maintenance and End of Support: Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. The Software Maintenance duration period shall be less than one year for programs acquired after the announcement of a program's end-of-support (EOS) date.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Software Maintenance for IBM Tivoli Products and Passport Advantage

Software Maintenance

Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378).

Support Web site for problem reporting:

APAR mailing address:

    IBM Tivoli Systems
    11400 Burnet Road
    Austin, TX 78758
    Attention: Product Development

IBM Operational Support Services — Support Line: No

IBM Software Support Guide Web site: A document which provides guidelines and reference materials for IBM service and support.

Product Web site: A complete list of products and licensing documents is available at the following Web site:


 
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Prices

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

Trademarks

 
Passport Advantage, Tivoli, Notes, WebSphere, AIX, pSeries, POWERserver, RS/6000, POWERparallel, SP2, MQSeries, MQ Integrator, and zSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Windows and Windows NT are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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