IBM United States
Software Announcement 203-264
October 7, 2003

IBM DB2 CommonStore for SAP and its Entry Offering V8.2 optimize archiving and document management

 ENUS203-264.PDF (62KB)


At a glance

IBM continues to add value to the IBM Enterprise Content Management portfolio, protecting customers' investments in technology and extending the SAP and other application environments with information on demand.

New in V8.2

  • Document Finder support for Content Manager V8 and Content Manager OnDemand, enabling you to reach non-SAP documents in the back-end archive system
  • Secure http communications
  • Certified for SAP Cache Server
  • Integration with Adobe Output Pak for mySAP.com
  • More flexibility in back-end archive customization

For ordering, contact:

Your IBM representative or the Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

DB2® CommonStore for SAP is an e-business solution for both data archiving and document management that helps SAP users run their businesses more efficiently. For optimum online performance, SAP AG recommends regular archiving of old or infrequently accessed data from SAP systems. Document archiving improves processes and makes it easier to access original documents. With CommonStore, SAP customers can:

  • Manage the growth of SAP application data and documents through regular archiving
  • Extend SAP system server storage with back-end archive management storage with seamless integration
  • Increase operational and administrational efficiency by shortening the backup/restore window
  • Improve and control system performance by off-loading infrequently accessed content
  • Increase end-user productivity with fast search and retrieval from the archive, even after years, simply from the SAPGUI interface
  • Exploit the virtual storage management system, which permits changing storage media without disrupting end-client access
  • Establish a scalable and secure back-end archive management repository that is virtually unlimited in growth
  • Streamline the business processes by integrating digitized content in SAP applications
  • Perform™ easier and faster SAP version-to-version upgrades
  • Keep SAP data and documents based on regulatory and legal requirements

The CommonStore does not require the use of any database for its own use, but supports any SAP operational database (DB2 Universal Database®, (UDB) Informix™, Oracle, SQL Server, and so on). It leverages IBM's Enterprise Content Management technologies as the back-end archive management system, providing access to non-SAP objects that are stored in enterprise content repositories or providing access to SAP objects from non-SAP applications.

The CommonStore archive solution can easily be expanded into a corporate Enterprise Content Management system, including e-mail archive management for Lotus Domino and Microsoft Exchange Server systems.

DB2 CommonStore is certified by SAP AG as a complementary software product for all SAP-supported ArchiveLink levels. It supports all types of data and documents defined in the SAP ArchiveLink specification and follows the latest SAP ArchiveLink protocols.

Planned availability dates

  • October 15, 2003 (electronic software delivery)
  • October 31, 2003 (media and documentation)

Description

DB2 CommonStore for SAP, formerly known as IBM Content Manager CommonStore for SAP, has been certified by SAP AG as a complementary software product. It supports all types of data and documents defined in the SAP ArchiveLink specification. For optimum online performance, SAP AG recommends regular archiving of old or infrequently accessed data from SAP systems. Document archiving improves processes and makes it easier to access original documents. Using CommonStore, archived data and documents can be accessed directly via the SAPGUI interface.

What's new in V8.2 for SAP customers

DB2 CommonStore V8.2 brings enhancements for Document Finder that enable you to reach non-SAP document items in the back-end archive system, and provide increased security, SAP Cache Server support, Adobe Output Pak integration, and more flexibility options in back-end archive customization.

  • Document Finder support

    DB2 CommonStore for SAP Document Finder support enables SAP customers to view not only SAP-archived items but also any non-SAP items managed within the DB2 Enterprise Content Management back-end repositories, DB2 Content Manager V8 and Content Manager OnDemand. Document Finder allows the user to search across the entire corporate archive, which may include items from other applications, Web sites, e-mail systems, customer line-of-business applications, and so on.

  • Secure http communications

    Using https for communication between CommonStore and SAP guarantees the security of transmitted data. This encrypted communication expands the total security of your system.

  • Certified for SAP Cache Server

    CommonStore supports the SAP Cache Server strategy for distributed locations to optimize system performance. CommonStore can also exploit DB2 Content Manager caching technology at the back-end server for distributed archive management.

    CommonStore follows the latest SAP ArchiveLink protocols. CommonStore V8 is currently certified with SAP ArchiveLink Protocol 0031 and 0045, which are utilized by SAP 3.x, 4.x, and 6.xx systems, including the SAP ArchiveLink HTTP interface, the SAP ArchiveLink RFC interface, and the client OLE communication.

  • Integration with Adobe Output Pak for mySAP.com

    Together with Adobe Output Pak, CommonStore enables archiving documents from the SAP Raw Data Interface (RDI) as they are printed. CommonStore is integrated into the layout process and receives the ready-formatted documents, archiving them and connecting them back to the SAP object. These documents can then be viewed within the SAPGUI using the object service broker function of the SAP business object. This feature introduces another high-volume way to archive printed documents.

  • More flexibility in back-end archive customization

    CommonStore allows you to specify an attribute mapping between its internal attributes and attributes used by the back-end archive system, DB2 Content Manager or Content Manager OnDemand. This provides more flexibility during installation customization.

CommonStore solution overview

CommonStore is a middleware server between the SAP ArchiveLink interface and the back-end archive management system. CommonStore itself does not store any data or documents, but manages the data and document archive process as it is defined by SAP ArchiveLink protocols. It stores and retrieves the archived content to and from the back-end archive management repositories. The back-end archive management system can be one of the following IBM repositories:

  • DB2 Content Manager
  • DB2 Content Manager OnDemand
  • Tivoli® Storage Manager (TSM)

CommonStore exploits all the TSM storage management capabilities. TSM is IBM's enterprise solution for managing storage and protecting data across the network, from laptops to mainframes. TSM supports heterogeneous platforms, fast backup and recovery, nondisruptive application protection, and disk-to-disk backup. Its advanced functions provide automated, policy-based storage management together with reporting and monitoring to reduce daily management, backup snapshots to reduce cost and complexity, and server sharing and load balancing for self-management. CommonStore leverages the scalability of TSM from PC servers through UNIX® and mid-range servers to OS/390® mainframe servers — heterogeneous platform coverage for 37 different operating environments — and supports approximately 500 storage devices.

The basic CommonStore solution with TSM can be extended with DB2 Content Manager or DB2 Content Manager OnDemand. In conjunction with either of these repositories, CommonStore is the ideal solution for the management of enterprise content and SAP R/3 content and for SAP data and document archiving where access is required for non-SAP users. This integrated solution can become the base for an enterprise-wide content management solution. The CommonStore archive of SAP documents can be accessed by Internet and intranet users through SAP R/3 or Content Manager or Content Manager OnDemand clients, or any other integrated application, thus making the system available to any user who has the proper authorization.

In addition to providing SAP data archive management, these Enterprise Content Management technologies can be expanded to provide a complete content management solution for any document type, Web content, images, faxes, rich media across diverse business processes, and application data, including Siebel, PeopleSoft, Lotus Notes®, and Exchange Server messaging systems. This results in a lower Total Cost of Ownership, and gain in time, money, know-how, and corporate operational efficiency.

The companion product IBM Tivoli Storage Manager (TSM) for Enterprise Resource Planning provides automated data protection, reduces the impact of data backups and restores on the R/3 server, and greatly reduces the administrator workload necessary to meet data protection requirements. TSM for ERP allows access to backed-up R/3 data after the entire set is restored, while CommonStore allows immediate access to archived data and documents at a click of a button from the existing user client interface, SAPGUI. This is the best of both worlds. The same infrastructure can be extended for centralized data backup and archive for disaster recovery applications to minimize operational costs and improve availability.

Archive data and documents defined in the SAP ArchiveLink specification

CommonStore has been certified by SAP AG as a complementary software product. CommonStore provides archive management for all types of data and documents defined in the SAP ArchiveLink specification:

  • Reorganization data to clean up "old" data (SAP database objects) from the operational database and to keep data for later audits or legal examinations.
  • Incoming documents, mainly noncoded information (paper documents) such as incoming bills, letters, and faxes, which must be electronically stored (for example, by scanning) and filed in a central archive for further processing. Workflow components can then route these documents to users automatically within a predefined work process.
  • Outgoing documents created with SAP R/3, such as invoices and bills, for direct reference from SAP applications or for filing.
  • Print lists output from R/3 reports (for example, account statements, inventories, and balance sheets) for later evaluation or reference.
  • External files (user data) generated on PCs using applications, such as local spreadsheet or graphics programs. R/3 document management provides general access to this information through archiving.

Entry Offering for small install bases

Special pricing is available for customers with small numbers of users who need the same robust archiving capabilities. Entry Offering is technically the same product but with adjusted prices for server and users, with a decreased server price and increased user price.

DB2 CommonStore Entry Offering for SAP

The Entry Offering for SAP requires a back-end archive repository license. It can be combined together with DB2 Content Manager Entry Offering to obtain the necessary back-end archive repositories, DB2 Content Manager and DB2 Content Manager OnDemand, with a limited use license for TSM. TSM is included only in support of Content Manager or Content Manager OnDemand. Direct use of TSM for CommonStore requires a separate TSM license.

SAP customers may also combine this Entry Offering with DB2 CommonStore for Lotus® Domino™ or Windows™ Exchange Server Entry Offerings in order to handle e-mail archive management issues. These Entry Offerings are:

  • DB2 CommonStore Entry Offering for Lotus Domino
  • DB2 CommonStore Entry Offering for Exchange Server

These Entry Offerings utilize the same architectural infrastructure for SAP archive management, e-mail archive management, and complete content management solution. They provide the best investment exploitation once deployed. The same infrastructure is ready for all these purposes.

Product positioning

DB2 CommonStore for SAP is an e-business solution for both data archiving and document management that helps SAP users run their businesses more efficiently. CommonStore has been certified by SAP AG as a complementary software product. It supports all types of data and documents defined in the SAP ArchiveLink specification and the latest SAP ArchiveLink protocols. CommonStore itself does not require the use of any relational database. It supports any SAP operational database (DB2 UDB, Informix, Oracle, SQL Server, and so on).

Trademarks

 
Perform, Informix, and Domino are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
DB2, DB2 Universal Database, Tivoli, OS/390, Lotus Notes, and Lotus are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

Offering Information

Product information is available through the Offering Information Web site at:

Additional information is available through the Passport Advantage® Web site at:

Publications

No publications are shipped with these products.

The IBM Publications Center:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.

The IBM Publications Notification System:

The Publications Notification System (PNS) enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by e-mail of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center.

Technical information

Hardware requirements

The exact configuration you need to support your environment with satisfactory response time will vary depending on the size of the objects you are working with and other factors. Individual display response times vary depending on workstation speed, memory, size of objects, and network and server workload. The minimum recommended configurations that follow need to be evaluated and adjusted according to your unique requirements. Disk space recommendations are for product installation and working space only. The actual disk space required varies, depending on your installation.

For UNIX® (RS/6000® or pSeries®, HP, Sun)

  • 512 MB RAM
  • 120 MB disk space for installation
  • Run-time disk space depends on size of files to archive, trace, and log

For servers running Windows™ operating systems

  • PC (800 MHz Pentium™ processor equivalent, or higher)
  • 512 MB
  • 75 MB disk space for installation
  • Run-time disk space depends on size of files to archive, trace, and log

For IBM eServer iSeries™

  • iSeries, Model 270 (minimum) storage
  • 65 MB for programs. Document storage depends on size of files to archive, trace, and log

Software requirements

DB2® CommonStore for SAP V8.2 (CSSAP)

For DB2 CommonStore Server (32-bit)

  • Windows 2000 Server with SP2®, or later
  • Windows XP
  • Windows Server 2003
  • AIX® 4.3.3, or AIX 5.1 or AIX 5.2
  • HP-UX 11.00
  • Sun Solaris 8 Operating Environment
  • iSeries V5.1 and V5.2 (supports only Content Manager for iSeries V5.1 as archive)

Archive client software (one of these)

  • DB2 Content Manager for Multiplatforms client V7.1 with Fixpack 1 (7.1.0.1)
  • DB2 Content Manager for Multiplatforms client V8.2
  • DB2 Content Manager OnDemand for Multiplatforms V7.1 with Fixpack 15 (7.1.0.15) and PTF for CommonStore V8.2
  • DB2 Content Manager for iSeries V5.1 (only for CSSAP on iSeries)
  • Tivoli® Storage Manager (TSM) client (API) V4.2 or V5.1

Archive server software (one of these)

  • DB2 Content Manager for Multiplatforms V7.1 with Fixpack 1 (7.1.0.1)
  • DB2 Content Manager for Multiplatforms V8.2
  • DB2 Content Manager for z/OS®, V8.2
  • DB2 Content Manager for iSeries V5.1 (only supported by CSSAP on IBM iSeries V5.1)
  • DB2 Content Manager OnDemand for Multiplatforms V7.1 with Fixpack 15 (7.1.0.15)
  • DB2 Content Manager OnDemand for iSeries V5.2 (requires Content Manager OnDemand for Multiplatforms on the client side)
  • DB2 Content Manager OnDemand (CMOD) for z/OS and OS/390® V7.1 (requires CMOD for Multiplatforms on client side)
  • TSM V4.2 and V5.1

Planning information

Direct customer support: Direct customer support is provided by IBM Operational Support Services — Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line will help answer questions pertaining to usage, and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

Packaging

DB2 CommonStore for SAP V8.2

Passport Advantage Multilanguage Media Pack

  • Passport Advantage Media Pack Pointer Sheet — Hardcopy Documentation
  • DB2 CommonStore for SAP including softcopy documentation — 1 CD

DB2 CommonStore Entry Offering for SAP V8.2

Passport Advantage Multilanguage Media Pack:

  • Passport Advantage Media Pack Pointer Sheet — Hardcopy Documentation
  • DB2 CommonStore for SAP including softcopy documentation — 1 CD

Security, auditability, and control

DB2 CommonStore for SAP uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed
function               Product                Product
title                  group                  category
 
CommonStore for SAP    Content Manager        Content Manager
                                               CommonStore
CommonStore Entry      Content Manager        Content Manager
 Offering for SAP                              CommonStore

DB2 CommonStore for SAP and DB2 CommonStore Entry Offering for SAP have the following charge structure:

  • Server install
  • User

Usage restrictions

Standard licensing — DB2 CommonStore for SAP

Program server installs

Your license to DB2 CommonStore for SAP (CSSAP, program number 5724-B87) entitles you to install one or more instances of the CSSAP program server on one physical server or node. One CSSAP program server license authorizes you to access one SAP production system only (see the following section). If you want to install additional program server instances on the same or on additional physical servers or nodes in order to access additional SAP production systems, then you must acquire additional Proofs of Entitlement (PoEs).

SAP production system

An SAP IT landscape (installation environment) may consist of one production system and associated SAP systems used for testing, integration, and/or educational purposes. Your SAP test, integration, and/or education systems do not require additional CSSAP program server licenses, provided that you have a license for each production system. However, if your SAP IT landscape does not consist of a production system, then one CSSAP program server license is required for each such SAP IT landscape, regardless of whether the system is used for testing, integration, and/or educational purposes.

Users

You must acquire a CSSAP user authorization for each SAP-named end user who will access the archive through a CSSAP program server in order to archive, restore, or retrieve SAP data-archive files, or SAP documents (incoming documents, such as faxes and scanned images, reports/print lists, outgoing documents, external documents, and desktop objects associated with or linked to SAP transactions and business objects, and documents stored in the SAP Document Management System). The total number of CSSAP users may not exceed the number authorized by the applicable PoEs or authorized by each product authorization acquired under Passport Advantage. If the total number exceeds the quantity in your PoEs or exceeds your product authorizations acquired under Passport Advantage, you must notify IBM or its reseller as stated in the International Program License Agreement (IPLA). One CSSAP user per program server is included in the CSSAP entitlement.

Entry licensing — DB2 CommonStore Entry Offering for SAP

If you have acquired a license to the DB2 CommonStore Entry Offering for SAP (CSEOSAP, program number 5724-E31), then your use of CSEOSAP is governed by the same terms as the standard DB2 CSSAP program (5724-B87) except as expressly modified herein.

The program server and user authorization charge units available under CSSAP are also available through CSEOSAP. However, if you have acquired CSEOSAP, you must license your additional user authorizations through the CSEOSAP user charge unit. Conversely, if you have acquired CSSAP, you must license your additional user authorizations through the CSSAP user charge unit.

Use of DB2 Content Manager or DB2 CMOD with CSSAP or CSEOSAP

If you choose to use DB2 Content Manager (CM) or DB2 CMOD for your back-end archive, with each CSSAP or CSEOSAP program server, you need one CM or CMOD concurrent user license for each CSSAP or CSEOSAP server access. In addition, at least one additional CM or CMOD concurrent user license is required for the administration of the archive. One such concurrent user license is already included with your CM or CMOD server license. You are also authorized to use CM and CMOD as back-end repositories together with TSM, if TSM is used in association with CM or CMOD. If TSM is separately used, then it must be licensed separately.

Use of DB2 Content Manager Entry Offering with CSEOSAP

If you choose to use DB2 Content Manager Entry Offering (CMEO, product number 5724-C95) to implement your archive, with each CSEOSAP program server, you need one CMEO bundle user license for each CSEOLSAP server access. In addition, at least one additional CMEO bundle user license is required for the administration of the archive. You are also authorized to use CM and CMOD as back-end repositories together with TSM, if TSM is used in association with CM or CMOD. If TSM is separately used, then it must be licensed separately.

Passport Advantage licensing

CommonStore for SAP

Program name/                                               Part
description                                                 number
 
DB2 CommonStore for SAP Users SW                            D5BS2LL
 Maintenance Reinstatement
 12 Months
DB2 CommonStore for SAP Server                              D5BRULL
 Install SW Maintenance
 Reinstatement 12 Months
DB2 CommonStore for SAP Server                              D5BRRLL
 Install License & SW
 Maintenance 12 Months
DB2 CommonStore for SAP Server                              E1BRTLL
 Install SW Maintenance Annual
 Renewal
DB2 CommonStore for SAP Users SW                            E1BS1LL
 Maintenance Annual Renewal
DB2 CommonStore for SAP Users                               D5BRZLL
 License & SW Maintenance 12
 Months

CommonStore Entry Offering for SAP

Program name/                                               Part
description                                                 number
 
DB2 CommonStore Entry Off. for                              D52FBLL
 SAP Server Install License &
 SW Maintenance 12 Months
DB2 CommonStore Entry Off. for                              E00S8LL
 SAP Server Install SW Maintenance
 Annual Renewal
DB2 CommonStore Entry Off. for                              D52F8LL
 SAP Users SW Maintenance
 Reinstatement 12 Months
DB2 CommonStore Entry Off. for                              D52F7LL
 SAP Users License & SW
 
 Maintenance 12 Months
DB2 CommonStore Entry Off. for                              E00S7LL
 SAP Users SW Maintenance Annual
 Renewal
DB2 CommonStore Entry Off. for                              D52FCLL
 SAP Server Install SW
 Maintenance Reinstatement 1

Passport Advantage supply

Program name/                                               Part
description                                                 number
 
DB2 CommonStore for SAP V8.2.0
 
Media Pack Multilingual (English                            BF01LML
 International, French, Russian,
 Hebrew, Spanish, Brazilian
 Portuguese, German, Japanese,
 Hungarian, Czech, Slovakian,
 Polish) Windows 2000, AIX V4.x,
 Windows XP, Solaris (Sun
 Microsystems), OS/400(R) V5.x,
 AIX V5.x, HP-UX 11.x CD-ROM
 Digital Disk -- ISO 9660
 Standard V8.2.0
 
CommonStore Entry Offering for SAP V8.2.0
 
Media Pack Multilingual (French,                            BF01MML
 Korean, Chinese -- Simplified,
 Spanish, Brazilian Portuguese,
 German, Japanese, Chinese --
 Traditional, U.S. English, Czech,
 Slovakian, Italian, Polish)
 Windows 2000, AIX V4.x, HP-UX
 10.x, Windows XP, OS/400 V4.x,
 OS/400 V5.x, Windows NT(TM),
 AIX V5.x, HP-UX 11.x CD-ROM
 Digital Disk -- ISO 9660
 Standard V8.2.0

Passport Advantage customer: media pack entitlement details

Customers with active maintenance or subscription for the following products are entitled to receive the corresponding media pack.

DB2 CommonStore for SAP V8.2.0

Entitled maintenance          Media pack                    Part
offerings description         description                   number
 
DB2 CommonStore               DB2 CommonStore               BF01LML
 SAP Server                   for SAP
                               Multilingual
                               (English
                               International,
                               French, Russian,
                               Hebrew, Spanish,
                               Brazilian Portuguese,
                               German, Japanese,
                               Hungarian, Czech,
                               Slovakian, Polish)
                               Windows 2000, AIX
                               V4.x, Windows XP,
                               Solaris (Sun
                               Microsystems),
                               OS/400 V5.x,
                               AIX V5.x, HP-UX
                               11.x CD-ROM Digital
                               Disk -- ISO 9660
                               Standard
 
Entitled maintenance          Media pack                    Part
offerings description         description                   number
 
DB2 CommonStore               DB2 CommonStore               BF01LML
 SAP User                     for SAP
                               Multilingual
                               (English
                               International,
                               French, Russian,
                               Hebrew, Spanish,
                               Brazilian Portuguese,
                               German, Japanese,
                               Hungarian, Czech,
                               Slovakian, Polish)
                               Windows 2000, AIX
                               V4.x, Windows XP,
                               Solaris (Sun
                               Microsystems),
                               OS/400 V5.x,
                               AIX V5.x, HP-UX
                               11.x CD-ROM Digital
                               Disk -- ISO 9660
                               Standard

CommonStore Entry Offering for SAP V8.2.0

Entitled maintenance          Media pack                    Part
offerings description         description                   number
 
DB2 CommonStore               CommonStore Entry             BF01MML
 Entry Offering                Offering for SAP
 for SAP User                  Multilingual (French,
                               Korean, Chinese --
                               Simplified, Spanish,
                               Brazilian Portuguese,
                               German, Japanese,
                               Chinese --
                               Traditional, U.S.
                               English, Czech,
                               Slovakian,
                               Italian, Polish)
                               Windows 2000, AIX
                               V4.x, HP-UX 10.x,
                               Windows XP, OS/400
                               V4.x, OS/400 V5.x,
                               Windows NT, AIX V5.x,
                               HP-UX 11.x CD-ROM
                               Digital Disk -- ISO
                               9660 Standard
 
DB2 CommonStore               CommonStore Entry             BF01MML
 Entry Offering                Offering for SAP
 for SAP Server                Multilingual (French,
                               Korean, Chinese --
                               Simplified, Spanish,
                               Brazilian Portuguese,
                               German, Japanese,
                               Chinese --
                               Traditional, U.S.
                               English, Czech,
                               Slovakian,
                               Italian, Polish)
                               Windows 2000, AIX
                               V4.x, HP-UX 10.x,
                               Windows XP, OS/400
                               V4.x, OS/400 V5.x,
                               Windows NT, AIX V5.x,
                               HP-UX 11.x CD-ROM
                               Digital Disk -- ISO
                               9660 Standard

Terms and conditions

Licensing: IPLA. PoE are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License information form number: L-TBIR-5PAF7T

Limited warranty: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information, FAQs, including any known fixes to defects, which customers can download or obtain otherwise and install at their leisure.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer

                                   Copy and use on
                                   home/portable
Product name                       computer?
 
DB2 CommonStore for SAP            No
DB2 CommonStore Entry              No
 Offering for SAP

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at:

Software maintenance applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter are provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at:

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

IBM Operational Support Services — Support Line: Yes

iSeries Software Subscription applies: No

Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage: For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).

Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:

Use the "Select a Country" Menu, to find a contact in your location (or country).

IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM Warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit:

Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries, eServer, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Passport Advantage, pSeries, RS/6000, DB2, SP2, AIX, Tivoli, z/OS, OS/390, and OS/400 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a trademark of Intel Corporation.
 
Windows and Windows NT are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.