IBM United States
Software Announcement 203-232
September 9, 2003

IBM Tivoli Provisioning Manager V1.1 and IBM Tivoli Intelligent ThinkDynamic Orchestrator V1.1 enable on demand computing to improve server utilization

 ENUS203-232.PDF (79KB)


At a glance

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator offer the following benefits:

  • Help reduce costs, improve server utilization, and boost server-to-administrator ratios by automating all the steps necessary to provision, configure, and deploy a complete solution into productive use
  • Help provide investment protection, lower implementation costs, and a fast return on investment by utilizing existing hardware, software, and network devices without rewiring or changing the network architecture
  • Help improve ability to meet service levels by monitoring and dynamically providing peak demand capacity from server resource pools
  • Help reduce security exposures by tracking and applying security patches to distributed network servers

For ordering, contact:

Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

In today's dynamic and fluctuating marketplace, new on demand technologies are required. Ever expanding, distributed islands of processing power need to be tapped to improve resiliency and responsiveness to a demand curve that can spike with only so much warning as an unexpected news release. In today's economic times, you can not afford to maintain server capacity for just-in-case situations. IBM Tivoli® Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator, on demand products, help you deal with these challenges.

These products help reduce your costs and improve server utilization. They help boost server-to-administrator ratios by automating the steps to provision, configure, and deploy a solution into production. This automated solution can support servers, operating systems, middleware, applications, and network devices acting as firewalls, routers, switches, and load balancers. By utilizing existing hardware, software, and network devices without rewiring, you can minimize implementation times and achieve a faster return on investment.

These under-utilized assets can be put to work to help improve service levels with dynamic, just-in-time provisioning. Service levels can be constantly monitored, resource requirements anticipated for peak workloads, and then automatically deployed.

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator allow you to create, customize, and store workflows. These workflows, personalized with your policies and procedures, can automate processes in your testing and data centers. The execution of these processes can be gradually implemented in a manual, semi-automatic, and finally automatic mode. This allows a company to progress at its own evolutionary pace to become a dynamic and automated on demand business. These personalized, powerful libraries of workflows automate existing data center processes, help reduce human error, help increase server utilization, help improve business service levels, and allow quick response to new business requirements and unplanned market forces.

Computing power can now operate in a prioritized, automated manner when and where it is needed.

IBM Tivoli Provisioning Manager V1.1 provisions and configures servers, operating systems, middleware, applications, and network devices acting as routers, switches, firewalls, and load balancers. Pre-built workflows provide control and configuration of major vendors' products, while customized workflows can implement your company's data center practices and procedures. These procedures can then be executed in a consistent error-free manner.

IBM Tivoli Intelligent ThinkDynamic Orchestrator V1.1 includes IBM Tivoli Provisioning Manager. Tivoli Intelligent ThinkDynamic Orchestrator senses, anticipates, plans, and controls responses to real-time production requirements. It provides additional benefits by orchestrating IT workflows to dynamically maintain server availability and meet required service levels.

The IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator also include DB2® UDB Workgroup Unlimited Edition V8.1 with FP2, IBM Directory Server V5.1, and components of IBM WebSphere® Application Server V5.0.1.

Description

Planned availability dates

  • September 26, 2003: Electronic software and documentation
  • October 10, 2003: Media and documentation

The primary goal of most IT organizations is to meet required performance and availability service levels for its managed applications at the lowest possible cost and risk while maintaining the highest customer satisfaction.

In trying to achieve this goal, traditional systems management processes have over provisioned the data center. Over-provisioning is the dedication of sufficient computing capacity to each individual application to support its individual highest potential user demand. Over-provisioning, in a distributed environment, typically yields an average server utilization of less than 20 percent and creates static limits to scalability. Until now, the reality of over-provisioning has been high costs accompanied by unpredictable service levels.

The IBM Tivoli on demand offerings, announced today, change this environment by offering data centers high service levels and help reducing costs. IBM Tivoli on demand offerings change the resource provisioning and allocation procedures in the data center. Rather than dedicating servers to an application, these products allow you to pool servers and automatically provision them, just-in-time, to support critical and business-prioritized applications. When the servers are no longer needed, they are returned to the resource pool for use by any other identified application. As a result, service levels can be met with fewer, more highly utilized servers.

Financial example

Consider a financial institution with three applications:

  • An online trading application supporting a daily peak in demand as the market opens at 9:30 a.m.
  • A branch bank teller application supporting demand peaks at lunch and 4 p.m to 6 p.m. as customers enter local retail branch banks.
  • A home banking application supporting late evening peak demand over the Internet.

With dedicated resources, as one application's demand peaks and strains to meet service levels, the other two applications have under-utilized resources.

With IBM Tivoli on demand products, all three financial applications draw what they need when they need it from a shared server resource pool. Now, fewer total servers are required to meet the individual application demand peaks. Server utilization can increase because each application is not over-provisioned. Each application can be optimized, while security and fault isolation between the applications is maintained.

To accomplish this resource management shift, IBM Tivoli Provisioning Manager provides the following functionality:

  • Provisioning — Once the system decides to provision more or less resources for an application environment, servers, software, network devices, and clusters are automatically reconfigured to transition the servers between the resource pools and your secure application environments. The system is flexible enough to automate any of your company's proven best practices. In addition, the system offers investment protection by interoperating with the existing automation scripts, infrastructure, architecture, wiring, and systems management tools.

Then Tivoli Intelligent ThinkDynamic Orchestrator provides the following additional functionality:

  • Capacity Management — Through the monitoring and analysis of user demand and infrastructure performance, the Tivoli Intelligent ThinkDynamic Orchestrator determines how much computing resource is required by each application to meet its required service levels. Application behavior and user activity is monitored to predict resource requirements before demand peaks.
  • Meeting Business Service Levels — In the data center, computing resources are finite, and the business importance of each application varies. For this reason, the system helps optimize resource allocation based on the relative importance of each application as determined by the company. At critical times, the system can favor important applications when resources are limited. If no free resources are available to service a high priority application, the system can commandeer resources from the lowest priority application. This process can execute in a manual, semi-automatic (alerts), or automatic mode.

IBM Tivoli Provisioning Manager V1.1

IBM Tivoli Provisioning Manager, through workflows, automates the manual provisioning and deployment of servers, operating systems, middleware, applications, and network devices acting as routers, switches, firewalls, and load balancers. Tivoli Provisioning Manager comes with a predefined set of workflows supporting products from such major vendors as IBM, Sun, Cisco, Foundry Networks, and open standards platforms such as Linux.

IBM Tivoli Provisioning Manager also allows a company to automate its own proven data center procedures and processes either by modifying the predefined workflows or creating new workflows. These workflows can automate your unique data center processes including installing, configuring and deploying servers, operating systems, middleware, applications, and network devices. Software patches and upgrades can be applied as required to improve security and availability.

IBM Tivoli Provisioning Manager provides the mechanics, the what and how, of this overall on demand solution.

  • The what

    It provides the provisioning and configuration of servers, operating systems, middleware, applications, and network devices acting as routers, switches, firewalls, and load balancers.

  • The how

    It provides pre-built workflows and workflow enablement to execute your company's best policies, practices, and procedures in a consistent error-free manner. If a test center department wants to automate its test environment set-up procedures and then "push a button" to have those environments automatically deployed — IBM Tivoli Provisioning Manager is the solution.

The following highlights some of this functionality:

  • Pristine Install — Installing the operating system is the most basic, initial installation task. If you want to consolidate servers, but are moving gradually, you will appreciate extracting that last bit of value out of your distributed servers while keeping administration costs under control.
  • Implementing Automation Workflows — Once the operating system is installed, employees meet to discuss the next steps. They are going to plan the deployment of the server into the network. This may require a server specialist, a network specialist, an application specialist, and the network architect. IBM Tivoli Provisioning Manager enables your company to define and automate your unique data center tasks and procedures. This helps reduce costs and documentation while minimizing human error. Using Tivoli Provisioning Manager, the data center's most experienced personnel model their knowledge and experience into a repository through a simple GUI interface. Then these automated workflows can be executed by any level of administrator or operator without error, even under the pressure of an unanticipated production outage.
  • Consolidate Testing Center Environments — Many times line-of-business applications only face real-world performance and stress testing when they go into production. Execution of a comprehensive test plan, including extensive stress testing, can yield applications with less failures, higher production service levels, and low help desk costs. IBM Tivoli Provisioning Manager can enable production-scale load testing. Through the automated repurposing of a small pool of servers, test centers can comprehensively stage and test applications. As an example, from a pool of 20 servers, any 4 of 20 defined application staging environments can be tested with 5 servers each. These servers can then be easily repurposed to load test one specific environment.
  • Application Server Support — IBM Tivoli Provisioning Manager provisions application environments ranging from single server configurations to complex application topologies consisting of Web server clusters and application servers with back-end databases. Applications supported include Web servers such as IBM WebSphere, BEA WebLogic, and Apache HTTP Server, and others.
  • Citrix MetaFrame Support — Shipped with IBM Tivoli Provisioning Manager are workflows to support a Citrix MetaFrame XP Presentation Server FR3 server farm. IBM Tivoli Provisioning Manager automates the provisioning and deployment of servers to help reduce deployment times and error-prone manual procedures.
  • Software Patch Management — IBM Tivoli Provisioning Manager automates the provisioning of frequent software patches to help reduce application maintenance costs. Once a patch has been identified, administrators can select groups of servers for an automatic update. Software patch deployment is verified and can be rolled back or uninstalled if required. In a cluster, a rolling upgrade can be performed without service interruption. The result can be higher availability, a significant decrease in application management times, and better security for your enterprise.
  • IBM Tivoli Software Integration — When a new server is provisioned, Tivoli Provisioning Manager can deploy and configure the Tivoli Management Agent across a network of servers. Provided workflows enable integration of IBM Tivoli Provisioning Manager pristine install functionality with Tivoli Configuration Manager's powerful software distribution capabilities.
  • IBM Hardware Integration — IBM eServer xSeries® and pSeries™ servers are supported, including pristine installations. IBM eServer zSeries® supports the cloning of manually installed Linux system images into automatically provisioned virtual machines under z/VM®.

Information is available on IBM Tivoli Provisioning Manager at:

IBM Tivoli Intelligent ThinkDynamic Orchestrator V1.1

IBM Tivoli Intelligent ThinkDynamic Orchestrator, which includes IBM Tivoli Provisioning Manager, extends the provisioning model by providing a sensing, capacity planning, and responsive software application to dynamically meet required service levels. Because of this sensing and responsive software architecture, orchestration enables dynamic and automated allocation of server capacity on demand.

The Tivoli Intelligent ThinkDynamic Orchestrator, by dynamically allocating capacity to applications that require it, improves utilization of underutilized computing systems. It can improve application service levels without investing in additional capacity. It helps increase the value of IT server investments by making server capacity available to all applications under its management. Using Intelligent ThinkDynamic Orchestrator, a data center can predict impending capacity requirements and facilitate dynamic reallocation of server and network resources.

IBM Tivoli Intelligent ThinkDynamic Orchestrator extends the benefits of the Tivoli Provisioning Manager. It orchestrates the activities necessary to automatically maintain server availability and meet required service levels. It provides the why, where, and when of a complete solution.

  • The why

    By monitoring the applications under its control, Tivoli Intelligent ThinkDynamic Orchestrator can sense degrading performance and determine why actions need to be taken.

  • The where

    Because solutions are monitored closely, Tivoli Intelligent ThinkDynamic Orchestrator can determine where (which application) a resource is needed and instruct the Tivoli Provisioning Manager to deploy a server, install the necessary software, and configure the network. This enables an application to maintain acceptable service levels.

  • The when

    Utilizing its capacity management capabilities, Tivoli Intelligent ThinkDynamic Orchestrator can predict when resources will become available or needed. It will start the provisioning process just-in-time to help match IT resources with an application's growing or decreasing workload.

IBM Tivoli Intelligent ThinkDynamic Orchestrator provides a powerful system that can:

  • Gather information about the performance of your application clusters and build a workload model that can predict impending resource requirements
  • Manage resources across your application clusters to optimize business-aligned service delivery
  • Automate the deployment of computing resources to each application environment
  • Provide applications with priority access to data center resources based on class of service

IBM Tivoli Intelligent ThinkDynamic Orchestrator provides the following capabilities:

  • Utility Computing enablement — The notion of utility computing, while a contemporary buzzword, is far from a new idea. Enterprises with mainframe systems have been charging business units for MIPS of consumed computing capacity for many years. This cost allocation model was lost in the move to distributed systems where service level management required large, dedicated server deployments that sit largely idle waiting for infrequent peaks in demand (just-in-case). With the dynamic resource provisioning enabled by Tivoli Intelligent ThinkDynamic Orchestrator, there is opportunity to move back to a pay-per-use model for computing power. This new form of utility computing can take the form of a cost allocation model to charge departments within an enterprise, or a billing model used by outsourcers to bill their enterprise customers.
  • Improved Server utilization — IBM Tivoli Intelligent ThinkDynamic Orchestrator can improve server utilization for your existing distributed systems. By establishing shared pools of resources and dynamically provisioning as needed, fewer but more highly utilized servers are required. Applications can continue to run as isolated, dedicated infrastructures. This allows a company to start quickly with little modification to their existing infrastructure or training costs. The same IBM Tivoli Provisioning Manager automation that enables dynamic provisioning also helps ensure that the consolidated pools of fewer, more highly utilized servers are managed far more efficiently.
  • Application Server support — IBM Tivoli Intelligent ThinkDynamic Orchestrator can orchestrate the provisioning of e-business application environments to provide capacity on-demand. By understanding the capacity requirements of each application and comparing it to the committed service level, it determines how much capacity is required. Tivoli Intelligent ThinkDynamic Orchestrator can then provision additional servers to add capacity or reclaim servers to reduce capacity.
  • Citrix MetaFrame support — IBM Tivoli Intelligent ThinkDynamic Orchestrator can implement automated scaling for a Citrix MetaFrame server farm. It utilizes information directly from the server or from the Citrix Cluster Manager. Further integration is also possible with tools such as IBM Director, Tivoli Enterprise™ Console, and HP OpenView to automatically replace failed servers in the farm.

Information is available on IBM Tivoli Intelligent ThinkDynamic Orchestrator at:

Product positioning

IBM Tivoli Intelligent ThinkDynamic Orchestrator includes IBM Tivoli Provisioning Manager. IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator include DB2 UDB Workgroup Unlimited Edition V8.1 with FP2, IBM Directory Server V5.1, and components of IBM WebSphere Application Server V5.0.1.

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator implement technology to provide you with autonomic computing capabilities.

These autonomic functions provide:

  • Self-Configuration: As Tivoli Provisioning Manager manually, or Tivoli Intelligent ThinkDynamic Orchestrator dynamically move servers between resource pools and production environments, your data center's workflows are executed automatically to configure servers, operating systems, middleware, applications, and network devices acting as switches, routers, firewalls, and load balancers. Self-configuration can be implemented in an evolutionary manner. You can progress from manual execution, to semi-automatic alerted execution and finally, when comfortable, full automation.
  • Self-Optimization: IBM Tivoli Intelligent ThinkDynamic Orchestrator's Global Resource Manager gathers capacity requirements from the servers it manages and controls overall optimization of the identified solution. It has two primary responsibilities: making optimal resource allocation decisions and maintaining control of the application infrastructure. Considering the different server requirements for each application environment, it determines where the servers are to be allocated.
  • Self-Healing: IBM Tivoli Intelligent ThinkDynamic Orchestrator can detect failed servers within clusters and call automated processes to move servers dynamically from either resource pools or less critical business processes.

Statement of direction

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator provide a flexible architecture to allow customers, Business Partners, and systems integrators to write Automation Extensions that snap-in support for new software and hardware. IBM intends to offer an expanded systems management functionality to include the following:

  • An Automation Extension for IBM eServer iSeries™ support. As a flexible solution allowing consolidation of multiple operating environments on one iSeries platform, the iSeries will initially support both provisioning of a Linux operating system in a logical partition, and the Windows™ operating system on the integrated xSeries Server or Adapter. Information on specific configurations and limitations, such as operating system versions supported, will be provided at time of announce.
  • Additional managing server support to include Sun Solaris. Information on specific configurations will be provided at time of release of this support.
  • Additional language support in the next release of both IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator. Information on specific language support will be provided at time of the announcement.

All statements regarding IBM's future plans, directions, and intent are subject to change or withdrawal without notice and represent goals and objectives only.

Trademarks

 
The e-business logo, pSeries, Tivoli Enterprise, and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, DB2, WebSphere, xSeries, zSeries, and z/VM are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Education support

Training is available, or will be available, for IBM Tivoli® products. Education is offered though IBM Learning Services and through IBM Tivoli Software Authorized Training Providers.

For current information on IBM Tivoli software education, visit the IBM Tivoli Software Education home page at:

Or call 888-746-3331.

Current schedule information for Tivoli training is available on the Tivoli Software Education Schedules page at:

Offering information

Product information will be available on day of announcement through the Offering Information tool at:

and through the Passport Advantage® Web site at:

Publications

No printed publications are shipped with these programs. Program documentation is included with the program software and may be printed by the customer or ordered through the IBM Publications Center.

The following softcopy publications are included on CD-ROM and are listed below with their form numbers:

  • IBM Tivoli Provisioning Manager and Intelligent Orchestrator Overview Guide V1.1 (SC32-1419)
  • IBM Tivoli Provisioning Manager and Intelligent Orchestrator Installation Guide V1.1 (SC32-1420)
  • IBM Tivoli Provisioning Manager and Intelligent Orchestrator Operator's Guide V1.1 (SC32-1421)
  • IBM Tivoli Provisioning Manager and Intelligent Orchestrator Release Notes V1.1 (SC32-1422

The IBM Publications Center:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.

The IBM Publications Notification System

The Publications Notification System (PNS) enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by e-mail of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center.

Technical information

Specified operating environment

Hardware requirements

Managing server hardware requirements

Managing server requires one of the following hardware platforms with the managing server database and directory on a separate server.

IBM pSeries™ with AIX® 5.2

  • 400 MHz Power 3ii CPU or equivalent
  • 1 GB of free memory
  • 20 GB of free disk

IBM Compatible PC with Microsoft™ Windows™ 2000 Server

  • 1.7 GHz Intel™ Pentium™ 4 processor or equivalent
  • 2 GB of free memory
  • 20 GB of free disk space

IBM Compatible PC with Red Hat Linux Advanced Server 2.1

  • 1.7 GHz Intel Pentium 4 processor or equivalent
  • 2 GB of free memory
  • 20 GB of free disk space

Software requirements

Software requirements for managing server

One of the following operating systems:1

  • AIX V5.2 64-bit
  • Linux — Intel
      Red Hat Enterprise Linux Advanced Server 2.1 (2.4 Kernel)
  • Microsoft Windows 2000 Server with SP32

Database environment:

  • DB2® UDB Workgroup Unlimited Edition V8.1 with FP23

Application server environment:

  • Components of IBM WebSphere® Application Server V5.0.13

Directory environment:

  • IBM Directory Server V5.13
1
Expect 5.3, or later, an open source package and tcl extension for simplifying program-script interaction is required for all environments and is available at:

For AIX:

For Linux: Red Hat Enterprise Linux AS 2.1 package installer (optional component)

For Windows: Cygwin installation (optional component)

2
Cygwin DLL V1.3.22 is required on a Windows 2000 Server environment. Available at:
3
Provided with IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator.

Software requirements for managed servers

One of the following operating systems:

AIX support

  • AIX V5.1 64-bit
  • AIX V5.2 64-bit

Microsoft support

  • Windows 2000 Server
  • Windows 2000 Advanced Server
  • Windows Server 2003 Standard Edition
  • Windows Server 2003 Enterprise Edition

Linux — zSeries® support

  • z/VM® 4.4
  • SuSE Linux Enterprise Server 7 for S/390® and zSeries
  • SuSE Linux Enterprise Server 7 for IBM zSeries

Linux — Intel Support

  • Red Hat Enterprise Linux AS 2.1
  • Red Hat Linux 7.2, 7.3, 8.0
  • SuSE 8.0, 8.1
  • SuSE Linux Enterprise Server 7
  • SuSE Linux Enterprise Server 8 or other distribution Powered by United Linux 1.0

Sun Solaris support

  • Solaris V8 64-bit

Networking device/node support

A partial listing of networking device/node support is as follows:

Equipment type                     Manufacturer and model
 
Firewall                           Cisco IOS devices
Firewall                           Cisco PIX devices
 
Equipment type                     Manufacturer and model
 
Router                             Cisco IOS devices
L2 Switch                          Cisco IOS devices
L2 Switch                          Cisco Catalyst devices
L3 Switch                          Cisco IOS devices
L3 Switch                          Cisco Catalyst devices
Load Balancer                      Cisco CSS 11000
Load Balancer                      F5 BIG-IP 3.3
Load Balancer                      F5 BIG-IP 4.1
Load Balancer                      Alteon AD3
Power Unit                         APC Web/SNMP

The most current and additional networking device/node support can be found at:

IBM Tivoli Provisioning Manager

IBM Tivoli Intelligent ThinkDynamic Orchestrator

Limitations: U.S. English only — Supports only Latin-1 Character Set.

Administrator Graphical User Interface requires Microsoft Internet Explorer 6, or later.

Planning information

Customer responsibilities

Installability: Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

For additional information, refer to the IBM software support Web site at:

Or contact your IBM representative or IBM Business Partner.

Packaging

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator are distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROMs
  • Publications: (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator use the security and auditability features of IBM WebSphere Application Server.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function
title                    Product group       Product category
 
IBM Tivoli               Tivoli On Demand    Tivoli Provisioning
 Provisioning             Manager
 Manager
 
IBM Tivoli               Tivoli On Demand    Tivoli Provisioning
 Intelligent              Manager
 Orchestrator

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the zSeries platform is based on MSUs and pricing on other platform servers is per processor.

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simply management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and per number of network nodes. To order for Passport Advantage, specify the desired part number and quantity.

                                                       Part
Description                                            number
 
IBM Tivoli Provisioning Manager                        D52UVLL
 -- License and Software
 Maintenance 12 Months -- Charge
 unit:  per processor
IBM Tivoli Provisioning Manager                        E00ZMLL
 -- Annual Software Maintenance
 Renewal -- Charge unit:  per
 processor
IBM Tivoli Provisioning Manager                        D52UWLL
 -- License and Software
 Maintenance Reinstate 12 Months
 -- Charge unit: per processor
 
                                                       Part
Description                                            number
 
IBM Tivoli Provisioning Manager                        D52VHLL
 -- License and Software
 Maintenance 12 Months -- Charge
 unit: per network node
IBM Tivoli Provisioning Manager                        E00ZWLL
 -- Annual Software Maintenance
 Renewal -- Charge unit:  per
 network node
IBM Tivoli Provisioning Manager                        D52VILL
 -- License and Software
 Maintenance Reinstate 12 Months
 -- Charge unit:  per network node
IBM Tivoli Provisioning Manager                        D52XWLL
 for zSeries -- License and
 Software Maintenance 12 Months --
 Charge unit:  per processor
IBM Tivoli Provisioning Manager                        E011BLL
 for zSeries -- Annual Software
 Maintenance Renewal -- Charge
 unit: per processor
IBM Tivoli Provisioning Manager                        D52XXLL
 for zSeries -- License and
 Software Maintenance Reinstate
 12 Months -- Charge unit:  per
 processor
IBM Tivoli Provisioning Manager                        D52XYLL
 for zSeries -- License and
 Software Maintenance 12 Months --
 Charge unit: per network node
IBM Tivoli Provisioning Manager                        E011CLL
 for zSeries -- Annual Software
 Maintenance Renewal -- Charge
 unit:  per network node
IBM Tivoli Provisioning Manager                        D52XZLL
 for zSeries -- License and
 Software Maintenance Reinstate
 12 Months -- Charge unit:  per
 network node
IBM Tivoli Intelligent                                 D52UXLL
 ThinkDynamic Orchestrator --
 License and Software Maintenance
 12 Months -- Charge unit:  per
 processor
IBM Tivoli Intelligent                                 E00ZNLL
 ThinkDynamic Orchestrator --
 Annual Software Maintenance
 Renewal -- Charge unit:  per
 processor
IBM Tivoli Intelligent                                 D52UYLL
 ThinkDynamic Orchestrator --
 License and Software Maintenance
 12 Months Reinstate -- Charge
 unit:  per processor
IBM Tivoli Intelligent                                 D52VJLL
 ThinkDynamic Orchestrator --
 License and Software Maintenance
 12 Months -- Charge unit:  per
 network node
IBM Tivoli Intelligent                                 E00ZXLL
 ThinkDynamic Orchestrator --
 Annual Software Maintenance
 Renewal -- Charge unit:  per
 network node
IBM Tivoli Intelligent                                 D52VKLL
 ThinkDynamic Orchestrator --
 License and Software Maintenance
 Reinstate 12 Months -- Charge
 unit:  network node
 
                                                       Part
Description                                            number
 
IBM Tivoli Intelligent                                 D52Y2LL
 ThinkDynamic Orchestrator for
 zSeries -- License and Software
 Maintenance 12 Months -- Charge
 unit:  per processor
IBM Tivoli Intelligent                                 E011ELL
 ThinkDynamic Orchestrator for
 zSeries -- Annual Software
 Maintenance Renewal -- Charge
 unit:  per processor
IBM Tivoli Intelligent                                 D52Y3LL
 ThinkDynamic Orchestrator for
 zSeries -- License and Software
 Maintenance Reinstate 12 Months
 -- Charge unit:  per processor
IBM Tivoli Intelligent                                 D52Y5LL
 ThinkDynamic Orchestrator for
 zSeries -- License and Software
 Maintenance 12 Months -- Charge
 unit:  per network node
IBM Tivoli Intelligent                                 E011FLL
 ThinkDynamic Orchestrator for
 zSeries -- Annual Software
 Maintenance Renewal -- Charge
 unit:  per network node
IBM Tivoli Intelligent                                 D52Y6LL
 ThinkDynamic Orchestrator for
 zSeries -- License and Software
 Maintenance Reinstate 12 Months
 -- Charge unit:  per network node
Trade Up -- IBM Tivoli                                 D52VLLL
 Intelligent ThinkDynamic
 Orchestrator from IBM Tivoli
 Provisioning Manager -- License
 and Software Maintenance 12
 Months -- Charge unit:  per
 processor
Trade Up -- IBM Tivoli                                 D52VMLL
 Intelligent ThinkDynamic
 Orchestrator from IBM Tivoli
 Provisioning Manager -- License
 and Software Maintenance 12
 Months -- Charge unit:  per
 network node
Trade Up -- IBM Tivoli                                 D52Y4LL
 Intelligent ThinkDynamic
 Orchestrator for zSeries from
 IBM Tivoli Provisioning Manager
 for zSeries -- License and
 Software Maintenance 12 Months --
 Charge unit:  per processor
Trade Up -- IBM Tivoli                                 D52Y7LL
 Intelligent ThinkDynamic
 Orchestrator for zSeries from
 IBM Tivoli Provisioning Manager
 for zSeries -- License and
 Software Maintenance 12 Months --
 Charge unit:  per network node

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                       Part
Description                                            number
 
IBM Tivoli Provisioning Manager                        BJ0BBIE
 
IBM Tivoli Intelligent                                 BJ0BCIE
 ThinkDynamic Orchestrator

IBM Tivoli Provisioning Manager and IBM Tivoli Intelligent ThinkDynamic Orchestrator are also available via Web download from Passport Advantage.

The IBM Tivoli Environment-Managed Licensing Model and IBM Tivoli Enhanced Value-Based pricing

IBM Tivoli products are priced using IBM Tivoli Enhanced Value-Based pricing. The Enhanced Value-Based pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model which uses a managed-environment approach, whereby price is determined on what is managed rather than the number and type of product components installed. For example, all servers (including, but not limited to, file servers, print servers, and application servers) monitored with IBM Tivoli Monitoring require licensing sufficient for those servers. Other Tivoli products may also manage clients, client devices, agents, network nodes, or other items, and are priced accordingly. Refer to the relevant product announcement document for more information on licensing and pricing for specific products.

Unlike typical systems management licensing models that require licensing of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli products in a manner that can address and respond to the customer's architecture. That is, as the architecture of a customers environment changes, implementation of Tivoli software can be altered as needed without affecting the customers license requirements, as long as the customer does not exceed its entitlements to the software.

Under Enhanced Value-Based pricing licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple, scalable solution. Where a server which is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently.

For servers capable of physical partitioning (for example, IBM pSeries Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), licensing is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, it requires licensing for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then licensing would be required for the eight processors on the physical partition managed by the Tivoli application.

For servers with virtual or logical partitions, licensing is required for all installed and activated processors on the server. For clustered environments, licensing is based on the cumulative number of installed and activated processors on each server in the cluster, for each Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Value-Based pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well. Refer to the relevant product announcement document for more information.

Terminology definitions

  • Processor

    A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

  • Server

    A server is a computer system that provides services to one or more clients or other devices over a network. Examples include file servers, print servers, mail servers, database servers, application servers, and Web servers.

  • Network Node

    Network nodes include routers, switches, hubs, and bridges that contain a network management agent. In the Internet Protocol (IP), the managed node usually contains a Simple Network Management Protocol (SNMP) agent. A single node may contain any number of interfaces or ports.

Refer to the License Information documents for product-specific extensions to this basic definition. These documents are packaged with all IBM Tivoli products and are also available from:

Product Web Site

A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Passport Advantage (PA)

Through the PA Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total PA points value of the applicable acquisitions. PA points are used only for calculating the entitled PA discount.

To determine the required Tivoli product configuration under PA, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the PA part number. A PA point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The PA point value for the applicable part number, multiplied by the quantity for that part number, will determine the PA points for that Tivoli product part number. The sum of these PA points determines the PA point value of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable PA product acquisitions to determine the total PA points value.

The discounted pricing available through PA is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total PA point value, which must be achieved, to qualify for that SVP level.

Media packs and documentation packs do not carry PA points and are not eligible for SVP discounting.

For additional information on PA, refer to the following Web site:

The following PA part number categories may be ordered:

  • License and Software Maintenance 12 Months — product authorization with maintenance for 12 months.
  • Annual Software Maintenance Renewal — maintenance renewal for an additional 12 months when a customer renews existing coverage period prior to the date upon which it expires.
  • License and Software Maintenance Reinstate 12 Months — for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — physical media, such as CD-ROMs, that deliver the product code.
  • Documentation packs — printed documentation such as the User's Guide and Release Notes.

IBM Tivoli Provisioning Manager (ITPM) Example

ITPM Example 1

If your environment has 11 servers and 4 network nodes to be managed by ITPM as follows:

  • 1 2-way Server (ITPM managing server)
  • 5 1-way Servers (managed by ITPM)
  • 5 2-way Servers (managed by ITPM)
  • 2 Firewall network nodes (firewall functionality managed by ITPM)
  • 2 Switch network nodes (switching and load balancing managed by ITPM)

The customer will require licensing for 15 processors and 4 network nodes as shown in the following tables:

ITPM Example 1

                                                       Total
Processors per     Function           Number of        chargeable
server             performed          servers          processors
 
2-way              ITPM Manager        1                0
1-way              Managed Servers     5                5
2-way              Managed Servers     5               10
Total                                 11               15

                                                       Total
                   Function           Number of        chargeable
Network nodes      performed          network nodes    network nodes
 
Firewall device    Firewall            2                2
Switching          Switching and       2                2
 Device             Load Balancing
Total Network                                           4
 Nodes

ITPM Example 2

If your environment has 8 servers and 4 network nodes to be managed by IBM Tivoli Manager as follows:

  • 1 2-way server (ITPM managing server)
  • 1 2-way server (ITPM managing server database)
  • 5 1-way servers (managed by ITPM)
  • 1 8-way zSeries with
    • three 2-way physical partitions (no ITPM management)
    • one 2-way IFL* physical partition (managed by ITPM)
  • 2 firewall network nodes (managed by ITPM)
  • 2 switch network nodes (managed by ITPM)
*
The Integrated Facility for Linux (IFL) is a processor reserved for Linux (or Linux running as a guest of z/VM).
The customer will require licensing for 7 processors and 4 network nodes as shown in the following tables:

ITPM Example 2

                                                       Total
Processors per     Function           Number of        chargeable
server             performed          servers          processors
 
2-way              ITPM Manager       1                0
2-way              ITPM Database      1                0
1-way              Managed Servers    5                5
8-way              1 Managed IFL      1                2
                    physical
                    partition
Total                                 8                7

                                                       Total
                   Function           Number of        chargeable
Network nodes      performed          network nodes    network nodes
 
Firewall device    Firewall           2                2
Switching          Routing,           2                2
 device             Switching and
 
                    Load balancing
Total Network                                          4
 Nodes

ITPM Example 3

If your environment has 8 servers and 4 network nodes to be managed by IBM Tivoli Manager as follows:

  • 1 2-way server (ITPM managing server)
  • 1 2-way server (ITPM managing server database)
  • 5 1-way servers (managed by ITPM)
  • 1 8-way pSeries with 2 4-way LPAR's (1 LPAR managed by ITPM)
  • 2 firewall network nodes (managed by ITPM)
  • 2 switch network nodes (managed by ITPM)

The customer will require licensing for 13 processors and 4 network nodes as shown in the following tables:

ITPM Example 3

                                                       Total
Processors per     Function           Number of        chargeable
Server             performed          servers          processors
 
2-way              ITPM Manager       1                 0
2-way              ITPM Database      1                 0
1-way              Managed Servers    5                 5
8-way              4-way Managed      1                 8
                    LPAR
Total                                 8                13

                                                       Total
                   Function           Number of        chargeable
Network nodes      performed          network nodes    network nodes
 
Firewall device    Firewall            2                2
Switching          Switching and       2                2
 device             Load balancing
Total Network                                           4
 Nodes

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation, and usage (how-to) questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during off shift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
      • Marketing
      • Technical
      • Developer
      • Business Partner
      • IBM Services
      • Downloads
      • www.ibm.com/software/support
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Renewal of Software Maintenance continues your coverage without interruption at favorable pricing. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Terms and conditions

Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance.

Limited warranty applies: Yes.

Guarantee: 30 day money-back guarantee.

Usage restriction: Yes. Usage is limited to the quantity of processors and network nodes licensed.

Volume Offering (IVO): No

Upgrade protection applies: Covered as long as Software Maintenance is in effect

Educational allowance available

Part number fulfillment: No. Special education prices are available for qualified customers through Passport Advantage.

Licensed program materials availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance applies

  • Software maintenance under Passport Advantage: Yes

Complementary introductory support: Not available

Software maintenance and end of support (EOS): Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. The Software Maintenance duration period shall be less than one year for programs acquired after the announcement of a program's EOS date.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Software maintenance for IBM Tivoli products and Passport Advantage

Software maintenance

Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378)

Support Web Site for problem reporting:

Passport Advantage Software Maintenance is available until:

  • Twelve months after announcement of product discontinuance, (that is, withdrawal from marketing).

APAR mailing address:

    IBM Tivoli Systems
    11400 Burnet Road
    Austin, TX 78758
    USA
    Attention: Product Development

IBM Operational Support Services — Support Line: No

IBM Software Support Guide Web Site: A document which provides guidelines and reference materials for IBM service and support.

Product Web Site: A complete list of products and licensing documents is available at the following Web site:

Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM Representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
The e-business logo and pSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, DB2, WebSphere, zSeries, z/VM, S/390, and Scalable POWERparallel Systems are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.