IBM United States
Software Announcement 203-227
September 9, 2003

IBM DB2 Records Manager V3.1 delivers increased scalability, simplified embedding, and enhanced localization

 ENUS203-227.PDF (51KB)


At a glance

DB2 Records Manager V3.1 lets you apply record retention and disposal policies to information assets with existing business applications (including Content Manager and non-IBM systems).

This new release is a rewrite of DB2 Records Manager to the more scalable, secure, and portable Enterprise J2EE/Java architecture. This industry-leading technology is scheduled for DoD 5015.2 certification and integrated with IBM Content Manager.

What's new in DB2 Records Manager V3.1:

  • Reengineered on J2EE platform
  • Supports WebSphere Application Server V5; replaces the COM+/IIS infrastructure of RM 2.1
  • Enhanced API supports both IIOP/RMI and SOAP-enabled clients

For ordering, contact:

Your IBM representative or the Americas Call Centers at 800-IBM-CALL (Reference: SE001).

Overview

DB2® Records Manager V3.1 is based on IBM's strategic middleware infrastructure. This newly-released product has been written in Java™/J2EE and runs on Microsoft™ Windows® 2000, with new support for WebSphere® Application Server. DB2 Records Manager V3.1 is a significantly reengineered version of IBM's existing DB2 Records Manager V2.1. DB2 Records Manager V3.1 has been rewritten in platform-independent JAVA code, resulting in three major areas of significant benefit:

Increased scalability: The ability to scale up to large enterprise-wide implementations (tens of thousands of users and up), is driven by two key factors: server performance and large-scale platform support. DB2 Records Manager V3.1 delivers dramatic improvements in server performance, and now runs on the WebSphere Application Server.

Simplified embedding: With DB2 Records Manager V3.1, it is now simpler for customers to embed e-records capability into host application software. The Java architecture, along with a number of design improvements, means that it will take less coding and less time to embed the engine within the target host application. Customers will now find it easier to achieve U.S. DoD 5015.2 certification of their solutions.

Enhanced localization: IBM has built in a number of improvements to allow localization of DB2 Records Manager to a particular region/business environment. DB2 Records Manager V3.1 can now be operated in any of ten widely-spoken languages. The records administration software can now be more easily extended for local recordkeeping practices and specific business workflows.

Key prerequisites

System capable of running Microsoft Windows 2000 Server

Planned availability dates

DB2 Records Manager V3.1 will be available via electronic delivery in two stages.

  • September 15, 2003: Electronic software delivery — English only
  • October 15, 2003
    • Electronic software delivery — multilingual
    • Media and documentation

Description

There are many individual changes in DB2 Records Manager V3.1 that support the three major themes of this release. The key changes will be detailed under each of the themes.

Java code base: The product has been entirely rewritten in the J2EE (V1.3) platform-independent language. The DB2 Records Manager server has been written using Enterprise Java Beans (EJB), Java Messaging Services (JMS), and JDBC for back-end database communications. The Records Administrator Client component has been rewritten in JSP, Servlets, Java classes, and the Struts framework technology.

WebSphere server support: DB2 Records Manager V3.1 now runs on the WebSphere Application Server, V5 replacing the COM+/IIS infrastructure of DB2 Records Manager V2.1.

WebSphere Application Server, V5:

  • Provides J2EE 1.3 support to simplify enterprise applications by basing them on standardized, modular components
  • Lowers Total Cost of Ownership and improves your ability to leverage assets
  • Allows you to move seamlessly between configurations with one browser-based administration across all deployment options
  • Improves programmer productivity and simplifies enterprise development with JMS API, while supporting core Web services standards like XML, SOAP, and WSDL
  • Enhances security through extensive support of open, standards-based Java specifications and WebSphere software's pluggable security architecture
  • Provides integrated tools support with WebSphere Studio Application Developer

Performance enhancements: DB2 Records Manager V3.1 contains a number of performance enhancements, supporting large-scale enterprise-wide implementations. They include:

  • Asynchronous processing of long-running transactions. Records Management requires many batched jobs involving high volumes of data updates, such as batch imports/exports, global updates, and system-wide batched reports. Asynchronous processing means that large batch jobs can be scheduled for off-peak hours, the status can be checked in real time, and they may be paused or terminated at any point.
  • The bulk import/export utility has been extended to allow import of file plan permissions, and LifeCycle code phase permissions/definitions.
  • The Records Administrator Client code is now compiled.
  • Highly optimized J2EE Design patterns.
  • Employs a Server Session State strategy.
  • Coarse-grained facade objects, resulting in improved network efficiency.
  • Engine tuning via EJB LifeCycle logging.
  • SQL Prepared Statements, reducing reliance on less efficient stored procedures.
  • Advanced Data Access layer caching.

Simplified embedding: DB2 Records Manager is an "engine," that must be embedded within a host business application. DB2 Records Manager V3.1 delivers a number of significant enhancements that make it faster and easier than ever before to embed e-records into a host application.

5015.2 Certification Toolkit: IBM Business Partners frequently use DB2 Records Manager to achieve U.S. DoD 5015.2 certification of their proprietary business applications. DB2 Records Manager V3.1 makes it easier than ever to achieve certification. IBM has bundled a number of software and documentation tools in a convenient package to help with certification efforts:

  • Certification Design Reference Guide
  • Microsoft OutLook e-mail extensions for 5015.2 mandated e-mail handling
  • Sample DoD file plan
  • Sample API code for .NET and Visual Basic
  • Host Application Extensions for rendition handling
  • 5015.2 business logic extensions

Enhanced API flexibility: DB2 Records Manager API now offers significantly extended support for a rich variety of client application platforms. This means that the e-records engine can now be embedded into non-Windows as well as Windows client applications. Licensees now have a choice of SOAP/Web services, or IIOP/RMI. Some of the common client configurations and development platforms that can now be used for embedding e-records include:

  • Convenience methods: DB2 Records Manager V3.1 has consolidated several commonly-used API methods into a single method call. This simplifies and streamlines the embedding process.
  • Enhanced localization: Records management methods and practices tend to vary among countries, industries, and businesses. It is important that recordkeeping software be sufficiently flexible to adapt to these localized practices, which often are reflected in the organizations' paper-based processes and business process flows. It is also important for multinational organizations that the software operates in multiple languages, while the underlying record structure and the records themselves remain language-independent.
  • Business process flows: DB2 Records Manager V3.1 makes it easier to alter the look and feel of the Records Administration Client, with look-and-feel functions now defined via formatting code, isolated from the underlying business logic. This means it is now easier to alter the look and feel without any programming.
  • Simplified customization: Custom extensions such as customer-specific error messages can now be easily included via a control-flow Struts configuration file.

e-records enablement

IBM introduces two new concepts for e-records enablement:

  • Enablers: An Enabler brings e-records capability to a host application. Key characteristics of enablers are:
    • Implements a Declare (make a record) and Classify (assign a retention rule) to the host business application.
    • Implements Lifecycle Management for the host business application. Destroys declared records within the host application (optional).
    • Host application is the records repository (native repository).

    An enabler is an extension of the host application, implemented via the host application's native API programming language. The declare/classify, and Lifecycle Management features are common to all enablers. Some enablers may be capable of achieving U.S. DoD 5015.2 certification of the host application, via additional features/functions beyond the three basic capabilities. For example, for DB2 Records Manager V2.1, Records Manager enabler for Content Manager (RMe/CM) is a U.S. DoD 5015.2-certified enabler for the Content Manager product. Cexec's RMS is an example of a non-IBM enabler for Microsoft SharePoint Server.

  • Records Input Facilitators (RIF): This is a new concept for handling data to be input into an enabler which could be used in the following way:

    A RIF is a means by which a document can be declared and submitted to an application that is already records-enabled via DB2 Records Manager. The purpose of a RIF is to facilitate user participation in recordkeeping by making it easy to both declare and submit in a single stage. A RIF combines the following two stages into a single user operation:

    • Stage 1: Declare and Classify a document.
    • Stage 2: Submit the document into the target repository as a declared record.

    Key characteristics of a RIF are: Each RIF has a unique Source (application used to create the record) and Destination (e-records enabled application that will store the record) pairing. LifeCycle processing is not implemented in a RIF as lifecycle is already applied to the destination application (destination already e-records enabled).

    A RIF is a convenience tool only. They are often implemented as macros in the macro programming language of the source application. Generally, far less effort is required to implement a RIF than an enabler. Anybody can create a RIF. An example would be a RIF for Microsoft Office, as defined below:

    • Source Application
    • Destination Application
    • Microsoft Office (Word/PowerPoint/Excel)
    • DB2 Content Manager

    In this RIF, there might be a Declare button on the button bar. Or, when the user clicks Save to save the document, he may be invited to declare the record. A form pops up that requests some metadata field useful for records management, such as:

    • Name
    • Document Subject
    • Classification Code
    • Department

    When the user has completed the form and clicked OK, the document is submitted into Content Manager as a declared record. Sometimes, the original document may be deleted.

Records Manager V3.1 is composed of the following modules:

DB2 Records Manager V3.1 Engine/API: The Records Manager V3.1 engine provides all of the API functionality required to build an industrial strength records management application. The engine is a J2EE application utilizing EJBeans technology. The DB2 Records Manager V3.1 Web Administrator is an example of a DB2 Records Manager V3.1 engine client application. The RM 3.1 Engine supports both JAVA (IIOP/RMI) and SOAP/Web Services APIs.

DB2 Records Manager V3.1 Web Administrator Application: This is the Web-based Records Administrator user interface that is provided to Business Partners and customers to manage their file plan data and records management practices. The Web Administrator utilizes the DB2 Records Manager V3.1 engine API and can be enhanced, used as-is, or replaced by Business Partners. For example, customers requiring customized workflow for their records administration practices can easily write their own custom client application to perform such tasks using the DB2 Records Manager V3.1 engine. The DB2 Records Manager V3.1 Web Administrator is a J2EE application utilizing JSP, Servlets, Java Classes, and the Struts framework technology.

DB2 8.1 Schema and Logic: DB2 Records Manager V3.1 supports DB2 8.1 SQL DBMS. DB2 Records Manager V3.1 provides an SQL schema definition and procedural logic coded as stored procedures which are loaded onto the DB2 server. Many of the most performance-sensitive DB2 Records Manager V3.1 engine modules are coded as stored procedures for optimum performance.

HostEJB interface: DB2 Records Manager V3.1 requires that all Business Partners implement the HostEJB EJB interface. This is a replacement for the 2.1 "sHost" COM interface. The HostEJB interface allows the engine to notify the Business Partner host application of real-time events (such as disposition events), so that the Business Partner application can take the appropriate action.

Bulk import/export: This application will remain very similar to the DB2 Records Manager V2.1 application. It provides the ability to load/unload large quantities of file plan data. This is particularly useful when first implementing your file plan electronically and loading your data from another legacy system. Note that the bulk import/export application is a client application which runs on a Microsoft Windows client and therefore requires the Microsoft SOAP toolkit in order to communicate with the engine via SOAP/Web Services. Changes for DB2 Records Manager V3.1 Bulk import/export utility include the ability to import/export file plan design constructs (previously available from the Records Manager Web interface as Template Loader), and the ability to import and export profiles, defaults, file plan component permissions, LifeCycle code phase permissions, LifeCycle code phase definitions.

Toolkit: DB2 Records Manager V3.1 includes a toolkit to assist Business Partners in building a DoD 5015.2-compliant e-records-enabled application. The toolkit includes: Microsoft Outlook extensions (for utilizing Outlook for DoD 5015.2 certification), DoD 5015.2 design guide reference, sample DoD 5015.2 file plan data (for bulk import), sample API code (for .NET and Visual Basic), Host application extensions (rendition handling), and DoD 5015.2 business logic extensions.

Physical records management: DB2 Records Manager V3.1 is designed to manage physical records as well as electronic records and offers a robust system for managing all of your records. DB2 Records Manager V3.1 has the ability to interface to your existing physical records application and bring Records Management to your business quickly and easily.

Report Writer: DB2 Records Manager now has security-sensitive reporting capabilities and generates powerful XLST-based reports (XML technology).

Trademarks

 
DB2 and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

Offering information

Product information is available through the:

Publications

No publications are shipped with this product.

The IBM Publications Center:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.

The IBM Publications Notification System:

The Publications Notification System (PNS) enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by e-mail of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center.

Technical information

Hardware requirements

The exact configuration you need to support your environment with satisfactory response time will vary depending on the size of the objects you are working with and other factors. Individual display response times vary depending on workstation speed, memory, size of objects, and network and server workload. Minimum recommended configurations listed below need to be evaluated and adjusted according to your unique requirements. Disk space recommendations below are for the product installation and working space only. The actual hard disk required varies, depending on your installation.

Windows® platforms

  • Records Management Server
    • PC that supports Windows
    • Minimum processor speed of 133 MHz
    • 24.1 MB of disk space
    • Minimum 64 MB of RAM (128 MB recommended)
  • Client for Windows: A PC that supports Windows

Software requirements

DB2® Records Manager Web Administrator Client

  • Microsoft™ Windows 2000 or Microsoft Windows XP operating system
  • Internet Explorer (5.01 and up) or Netscape Navigator (6.01 and up) Web browser (Internet Explorer 5.x recommended)

DB2 Records Manager Server

  • Microsoft Windows 2000 Server with SP2®, or later, or
  • Microsoft Windows Advanced Server with SP2, or later, or
  • Microsoft Data Access Components V2.61 and Microsoft XML Parser V3.0

DB2 Records Manager Web Server

  • Microsoft Windows 2000 Server with SP2, or later, or Microsoft Windows 2000 Advanced Server with SP2, or later
  • IIS 5.0

Planning information

Installability

Upgrading from DB2 Records Manager V2.1 to DB2 Records Manager V3.1

This section describes what has to be done for existing partners upgrading from Records Manager V2.1 to Records Manager V3.1. Note that this section only covers the technical work that has to be done to replace the Records Manager V2.1 engine. For typical customer installations, there is much planning and deployment work that has to be done outside of the scope of engine deployment. This work typically has to be done up-front once during the pilot phase and includes:

  • Development of migration plan from existing system to DB2 Records Manager
  • IT planning/procurement
  • Training
  • Customization analysis
  • System verification/testing
  • Installation/deployment

This section covers the work involved in physically upgrading from DB2 Records Manager V2.1 to DB2 Records Manager V3.1 only.

  1. Install WebSphere® 5.0 Application Server. This is a new requirement of DB2 Records Manager V3.1.
  2. Install new DB2 Records Manager V3.1 software on WAS 5.0 server.
  3. Get a hard copy of any existing macros/business logic that currently exists in DB2 Records Manager V2.1 before you upgrade as this code will be deleted during the upgrade to DB2 Records Manager V3.1.
  4. Install new DB2 Records Manager V3.1 software on WAS 5.0 server.
  5. Get a hard copy of:
    • Any existing macros/business logic that currently exists in DB2 Records Manager V2.1 before you upgrade as this code will be deleted during the upgrade to DB2 Records Manager V3.1.
    • Any report templates you have designed and used. You print out a sample of each report you use so that the template can be converted to XSLT for DB2 Records Manager V3.1.
  6. If upgrading from DB2 8.1, upgrade DB2 Records Manager V2.1 database to DB2 Records Manager V3.1 using DB2 Records Manager upgrade application.
  7. DB2 UDB V7.2 is not supported in DB2 Records Manager V3.1.
  8. Upgrade your DBMS server from DB2 UDB V7.2 to DB2 UDB 8.1 or migrate your 7.2 database for DB2 Records Manager V2.1 to a DB2 8.1 server.
  9. Go to step (4) above.
  10. If upgrading from Oracle 9i/SQL Server 2000: Oracle 9i/SQL Server 2000 is not supported in DB2 Records Manager V3.1. First the data must be migrated from DB2 Records Manager V2.1 SQL Server/Oracle to DB2 Records Manager V2.1 DB2.
  11. Use DB2 Records Manager V2.1 template import/export utility to export existing file plan structure.
  12. Use DB2 Records Manager V2.1 bulk import/export utility to export existing file plan data
  13. Create new DB2 Records Manager V2.1 DB2 database per the DB2 Records Manager V2.1 installation guide.
  14. Use DB2 Records Manager V2.1 template import/ export utility to import file plan structure into DB2 8.1 Records Manager V2.1 database.
  15. Use DB2 Records Manager V2.1 bulk import/export utility to import file plan data into DB2 8.1 DB2 Records Manager V2.1 database
  16. Manually create non-imported data (permissions). Note that 2.1 bulk import/export does not manage file plan component permissions.
  17. Now the DB2 Records Manager V2.1 DB2 database can be upgraded to DB2 Records Manager V3.1.
  18. Go to step (4) above.
    For all database platforms:
  19. Database is now running at DB2 Records Manager V3.1 level on DB2 UDB V8.1.
  20. Recode any custom business logic/macros as Java™ Classes as described above.
  21. Recode any existing Active Reports report templates as XSLT templates.

Direct customer support: Direct customer support is provided by IBM Operational Support Services — Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

Packaging: IBM Records Manager V3.1 contains the Records Manager V3.1 Media Pack (consists of three CDs).

Security, auditability, and control

DB2 Records Manager uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed
function              Product             Product
title                 group               category
 
IBM Records           Content             IBM Records
 Manager               Manager             Manager, UNIVERSE

Charge structure: DB2 Records Manager V3 is a client/server product that has two charge units:

  • Server install
  • Concurrent User

DB2 Records Manager User Licensing has changed with this announcement. Records Manager, previously sold per Server and Named User, will now be sold based on per Server and Concurrent User. As a result, the price for Records Manager Users has been changed accordingly. Records Manager Server pricing remains unchanged with this announcement.

All orders for this product are placed through Passport Advantage.

  • You should order the appropriate number of License and Maintenance (1 Year or 2 Year) authorizations that meet your requirements.
  • Media packs must be ordered separately from program licensing to receive shipment of the appropriate program media.
  • If you are currently licensed for IBM Records Manager, your active maintenance entitles you to the new Records Manager V3.1. If you do not receive an automatic shipment of Records Manager V3.1, you may call the Passport Advantage Maintenance Center and request shipment of the Records Manager V2.1 media pack.
  • If you are currently licensed but are not on active Software Maintenance, you may purchase Maintenance After License to become eligible or entitled to request the new Records Manager V3.1 media pack.
  • If you are currently licensed for Records Manager and on active software maintenance, you should order Maintenance Renewal to remain on active maintenance.

Explanation of terms

  • Records Manager Server

    Your license to the Program Server entitles you to install the program on one physical server or node. If you wish to install the program on additional physical servers or nodes, you must acquire additional Proofs of Entitlement (PoEs).

  • Records Manager Concurrent User

    You must acquire an authorization for each Concurrent User. The number of concurrent users is defined as the maximum or peak number of users, either within or outside your enterprise, connected to the program server at one time. Each Records Manager Concurrent User license authorizes one Concurrent User to connect to the Records Manager program server, enabled to support one or multiple host applications. Each user connection is considered to be active, and therefore concurrent, for 30 minutes after logon or any transaction against the server. If the user invokes any transaction activity within a 30 minute interval, they will continue to be considered an active Concurrent User. If the connected user remains inactive for a period of greater than 30 minutes, they will no longer be considered an active Concurrent User, until they reestablish an active connection by invoking a transaction against the server. These connections may be either direct or through a surrogate or application server (using common techniques such as end user mapping or connection pooling). Employees, clients, partners, and Internet users who make a connection via either an application or client are all counted as Concurrent Users.

    The total number of Program Servers and Concurrent Users may not exceed the number authorized by the applicable PoEs or authorized by each product authorization acquired under Passport Advantage. If the total number exceeds the quantity in your PoEs, or exceeds your product authorizations acquired under Passport Advantage, you must notify IBM or its reseller as stated in the IBM International Program License Agreement (IPLA).

Passport Advantage licensing

IBM Records Manager

                                                  Part
Description                                       number
 
DB2 Records Manager Server                        D5213LL
 Install License;
 SW Maintenance 12 Months
DB2 Records Manager Server                        D5215LL
 Install SW Maintenance
 Reinstatement 12 Months
DB2 Records Manager PA per                        D5212LL
 Concurrent User SW Maintenance
 Reinstatement
 
                                                  Part
Description                                       number
 
DB2 Records Manager Server                        E00MALL
 Install SW Maintenance Annual
 Renewal
DB2 Records Manager PA per                        E00M9LL
 Concurrent User SW Maintenance
 Annual Renew
DB2 Records Manager PA per                        D5210LL
 Concurrent User License;
 SW Maintenance 12

Passport Advantage supply

                                                  Part
Description                                       number
 
DB2 Records Manager V3.1.0
 
Media Pack Multilingual (French,                  BF01BML
 Korean, Spanish, Portuguese
 Brazilian, German, Japanese,
 English U.S., Italian)
 Windows 2000 CD-ROM Digital
 Disk -- ISO 9660
 Standard V3.1.0

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

DB2 Records Manager V3.1.0

Entitled
maintenance
offerings                     Media packs
description                   description
 
Part number BF01BML
 
IBM Records                   DB2 Records Manager
 Manager                       Multilingual (French,
 User                          Korean, Spanish,
                               Portuguese Brazilian,
                               German, Japanese,
                               English U.S., Italian)
                               Windows 2000 CD-ROM
                               Digital Disk --
                               ISO 9660 Standard
 
Part number BF01BML
 
IBM Records                   DB2 Records Manager
 Manager                       Multilingual (French,
 Server                        Korean, Spanish,
                               Portuguese Brazilian,
                               German, Japanese,
                               English U.S., Italian)
                               Windows 2000 CD-ROM
                               Digital Disk --
                               ISO 9660 Standard

Terms and conditions

Licensing: IPLA. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License information form number: L-BSAY-5Q7LSJ

Limited warranty: Yes

Program services

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information, and FAQs, including any known fixes to defects that the customer can download or obtain otherwise and install at their leisure.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at:

Software maintenance applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter are provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your software maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at:

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

IBM Operational Support Services — Support Line: Yes

iSeries™ Software Subscription applies: No

Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968).

Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:

Use the "Select a Country" Menu, to find a contact in your location (or country).

Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. SE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Passport Advantage, DB2, SP2, and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.