IBM United States
Software Announcement 203-160
June 24, 2003

IBM Tivoli Configuration Manager for Automated Teller Machines V2.1 Helps Manage ATMs

 ENUS203-160.PDF (36KB)


At a Glance

IBM Tivoli Configuration Manager for Automated Teller Machines V2.1 can help:

  • Reduce support cost with centralized ATM management, inexpensive software, and data distribution
  • Capitalize on new opportunities, such as targeted advertising with fast, inexpensive distribution of data to specific ATMs
  • Rapidly deploy new applications
  • Provide accurate up-to-date information on installed hardware, software, and data for planning upgrades and maintenance
  • Ensure ATMs are running the most up-to-date, stable applications by updating/patching applications rapidly
  • Detect and resolve ATM problems quickly by monitoring for specific conditions or problems, then notifying or responding automatically
  • Generate a highly configurable distribution target list automatically based on inventory data and retry failed distributions
  • Extend, for IBM Tivoli customers, the existing management infrastructure to the ATM network, leveraging existing skills and training

For ordering, contact:

Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

IBM Tivoli® Configuration Manager (CM) for Automated Teller Machines (ATMs) helps users ensure that ATMs are running the latest software and are equipped with the latest information to help them provide smooth customer interaction, and to enable new ATM opportunities. Extensions provide configuration management of the unique ATM components.

Configurable inventory scanning determines the ATM hardware (including ATM-specific Extension for Financial Status (XFS) components), operating systems, software, and data files. Now your support staff can know the current state of any machine. Scans can be performed on demand or on a schedule with all information stored in a database for query and reporting.

Highly flexible software distribution is intended to provide a fast, inexpensive way to distribute the latest applications, patches, and information files to remote ATMs. This not only helps ensure the ATMs are running the most up-to-date software, but can also enable rapid development of new ATM capabilities such as ATM-based ticket sales, stock trading, and advertising. Distributions can be targeted by region, branch, or automatically based on the results of an inventory query. These can be configured to perform tests or to automatically schedule a retry in the event of a distribution failure.

IBM Tivoli Monitoring V5.1.1, included with CM for ATMs, monitors the hardware and operating system to detect problems early, either taking action or promptly notifying support staff.

Key Prerequisites

ATMs must be on a TCP/IP network in order to be managed by IBM Tivoli CM for ATMs.

Planned Availability Dates

  • June 27, 2003 — Passport Electronic Download
  • July 11, 2003 — Physical Media

Description

IBM Tivoli CM for ATMs provides three key functions:

  • Distribution of software and data to ATMs
  • Inventory management for both ATM hardware and software
  • Monitoring of the ATM processor and operating system

The software distribution functionality of CM for ATMs can distribute virtually any type of data file including software or operating system upgrades, configuration data, images, and video. Distribution packages can be created using wizards for standard formats such as Microsoft™ Installer and Linux RPM, by specifying individual files or by automatically capturing the changes performed by an installation.

A single distribution can be configured to send multiple packages or types of data and to perform various tests or executables at several points during a distribution. For example, in specified environments, a distribution can test the capacity of a system, install a video player if the minimum capacity is met, then verify proper function of the video player, distribute multiple video files, and then launch the player or reboot the machine if desired. Distributions can also be configured to match a desired state: a "reference model" specifies a list of software components that should or should not be installed; distributing this reference model will install or uninstall these components to match the desired state. Reference model distributions are highly configurable.

Distributions can be triggered on demand or scheduled to occur once at a specific time or to repeat at a set interval. In addition, CM for ATMs provide compression and encryption, and can be configured with bandwidth limitations. The status of each distribution is tracked and reported and Recovery Planner can automatically schedule a retry for a failed distribution (for example, if the machine is unavailable).

Inventory scans can be configured to provide information on hardware, software, or PC files, and includes XFS peripherals such as the card reader, receipt printer, and so forth. These scans can be general (for example, the entire file system) or specific (specific directories or file types). Like distributions, scans can be triggered on demand or scheduled. Plus, the inventory functionality is linked to the software distribution functionality so that a successful distribution automatically updates the inventory database. All inventory data is stored to a relational database where it can be queried and reported using the included tools or third-party tools. CM for ATMs provides a set of preconfigured queries and reports which can be edited or augmented.

IBM Tivoli Monitoring is provided to monitor the ATM hardware and software locally (on the Windows® ATM). This monitoring provides preconfigured IBM best practices monitoring of important parameters tracked by the operating system. IBM Tivoli Monitoring can detect status changes, parameters crossing thresholds, parameters that have been above threshold for a pre-determined time or frequency, recurring problems, and patterns (for example, three parameters crossing threshold simultaneously). It offers a variety of responses to these problems including execution of a script, program or Windows Management Instrumentation call, notification, and alerting a higher management system such as the IBM Tivoli Enterprise™ Console.

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli CM for ATMs is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

Trademarks

 
Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows is a registered trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for many IBM Tivoli® products. Education is offered through IBM Learning Services, and through IBM Tivoli Systems. Worldwide information about education offerings is available on the IBM Learning Services home page at:

For current information on IBM Tivoli Systems education, call 888-746-3331, or visit the IBM Tivoli Systems home page at:

Offering Information

Product information will be available through Offering Information Web site at:

And, through the Passport Advantage® Web site at:

Publications

The following publications are included in softcopy form, on the IBM Tivoli Configuration Manager (CM) for Automated Teller Machines (ATMs) V2.1 Documentation CD-ROM, IBM Publication Center Web site, and Tivoli Software Information Center Web Site. The English form numbers are:

                                                       Form
Title                                                  Number
 
IBM Tivoli Configuration Manager for                   SC32-1255
 Automated Teller Machines V2.1
 User's Guide
 
IBM Tivoli Configuration Manager for                   SC32-1254
 Automated Teller Machines V2.1
 Release Notes

Technical Information

Specified Operating Environment

Hardware Requirements

IBM Tivoli CM for ATMs V2.1 requires a hardware platform that supports operating systems listed in the Software Requirements section.

Software Requirements

IBM Tivoli CM for ATMs V2.1 supports the following platforms in the server mode. Refer to the product release notes for additional details.

  • AIX® 5.1
  • Solaris 8, 9
  • HP-UX 11, 11.1
  • Windows NT® 4.0 SP™ 6a, Windows® 2000 Server, Windows 2000 Advanced Server
  • Red Hat Linux 7.2 Server, Red Hat Linux Advanced Server 2.1, Red Hat Linux for zSeries® 7.
  • SuSE Linux Enterprise Server 7, SuSE Linux Enterprise Server for zSeries 7

IBM Tivoli CM for ATMs V2.1 supports the following client platforms:

  • Windows NT 4.0 SP 6a, Windows 2000 Pro, Windows 2000 Server, Windows 2000 Advanced Server, Windows XP Pro

Limitations: While software distributions and basic hardware and software scans can be performed on any ATM running a supported operating system, ATMs must employ the Extensions for Financial Services (XFS) standard in order to perform extended inventory scans.

ATMs must be on a TCP/IP network in order to be managed by IBM Tivoli CM for ATMs.

Planning Information

Packaging

IBM Tivoli CM for ATMs is distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROMs
  • Publications (refer to the Publications section)

This program when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate, and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, Auditability, and Control

IBM Tivoli CM for ATMs uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

This product is only available via Passport Advantage (PA). It is not available as shrinkwrap.

Passport Advantage Customer: Media Pack Entitlement Details

Customers with active Maintenance or Subscription for IBM Tivoli Self-Service Terminal Manager are entitled to receive the following media pack.

                                                         Part
Media Pack Description                                   Number
 
IBM Tivoli Configuration Manager for                     BJ0ALML
 Automated Teller Machines V2.1

Entitled Maintenance Offerings Description

  • IBM TIV CONFIG MGR FOR ATMS PROC
  • IBM TIVOLI SELF-SVC TERMNL MGR PROC
  • TIV SELF-SERVICE TERMINAL MGR TMP
  • TIV SELF-SRV TERML MGR ZSER 390 TMP

New Licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic License

Ordering Information for Passport Advantage: PA allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the PA part numbers in the following table is per client and per server processor.

Note: There is a minimum order quantity of 250 clients or 50 server processors when placing initial order for IBM Tivoli CM for ATMs. To order for PA, specify the desired part number and quantity.

                                                         Part
Description                                              Number
 
Charge Unit: Processors
IBM Tivoli Configuration Manager
for Automated Teller Machines V2.1
 License and Software Maintenance                        D528YLL
  12 Months
 Annual Software Maintenance Renewal                     E00PMLL
 License and Software Maintenance                        D528ZLL
  Reinstate 12 Months
To order a media pack or a documentation pack for PA, specify the part number in the desired quantity from the following table:

                                                         Part
Description                                              Number
 
IBM Tivoli Configuration Manager
for Automated Teller Machines V2.1
 Media Pack Multilingual                                 BJ0ALML
 Documentation Pack International English                BJ0ANIE
 Documentation Pack Multilingual                         BJ0ANML

IBM Tivoli CM for ATMs V2.1 is also available via Web download from PA.

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases, and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions, and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the PA enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy integrated access to the following information and functions:
      • Marketing
      • Technical
      • Developer
      • Business Partner
      • IBM Services
      • Downloads
      • www.ibm.com/software/support
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week
    • Advanced search capabilities
    • A single interface to the IBM problem submission/management system for IBM distributed software

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. PA allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International PA Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Terms and Conditions

This product is only available via PA. It is not available as shrinkwrap.

Agreement: For orders under PA: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance.

Limited Warranty Applies: Yes

Guarantee: 30 day money-back guarantee

Usage Restriction: Yes. Usage is limited to the quantity of processors licensed.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Maintenance is in effect.

Educational Allowance Available: Yes, to qualified education institution customers.

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies

  • Software Maintenance under Passport Advantage: Yes

Complementary Introductory Support: Not available

Software Maintenance and End of Support: Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. The Software Maintenance duration period shall be less than one year for programs acquired after the announcement of a program's end-of-support (EOS) date.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Passport Advantage Software Maintenance

  • Support Center Applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378).
  • Support Web Site for Problem Reporting:
  • Availability of Passport Advantage Software Maintenance:
    • Passport Advantage Software Maintenance is provided at no additional charge for each eligible program acquired until one year from the date of program shipment. For an additional fee, a license can be acquired with maintenance to the second anniversary date.
    • Passport Advantage Software Maintenance is provided for renewal for a fee at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Maintenance After-License option to renew their maintenance agreement when they require a new level of software code or remote technical support.
  • Passport Advantage Software Maintenance is available until 12 months after announcement of product discontinuance, (that is, end of life (EOL)).
  • APAR Mailing Address:
      IBM Tivoli Systems Inc.
      11400 Burnet Road
      Austin, TX 78758
      Attention: Product Development

IBM Operational Support Services — Support Line: No

IBM Software Support Guide: A document that provides guidelines and reference material for IBM service and support. Refer to:

Product Web Site: A complete list of products and licensing documents are available at the following Web site:

IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and pre-emptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is a no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs and performance information. If the server is under a current IBM maintenance service agreement or within the IBM Warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit:

Prices

Passport Advantage

For PA and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the PA offering, visit the following Web site:

Order Now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
SP, the e-business logo, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, and zSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.