IBM United States
Software Announcement 203-160
June 24, 2003
IBM Tivoli Configuration Manager for Automated Teller Machines V2.1 Helps Manage ATMs
At a Glance
IBM Tivoli Configuration Manager for Automated Teller Machines V2.1 can help:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL (Reference: YE001).
IBM Tivoli® Configuration Manager (CM) for Automated Teller Machines (ATMs) helps users ensure that ATMs are running the latest software and are equipped with the latest information to help them provide smooth customer interaction, and to enable new ATM opportunities. Extensions provide configuration management of the unique ATM components.
Configurable inventory scanning determines the ATM hardware (including ATM-specific Extension for Financial Status (XFS) components), operating systems, software, and data files. Now your support staff can know the current state of any machine. Scans can be performed on demand or on a schedule with all information stored in a database for query and reporting.
Highly flexible software distribution is intended to provide a fast, inexpensive way to distribute the latest applications, patches, and information files to remote ATMs. This not only helps ensure the ATMs are running the most up-to-date software, but can also enable rapid development of new ATM capabilities such as ATM-based ticket sales, stock trading, and advertising. Distributions can be targeted by region, branch, or automatically based on the results of an inventory query. These can be configured to perform tests or to automatically schedule a retry in the event of a distribution failure.
IBM Tivoli Monitoring V5.1.1, included with CM for ATMs, monitors the hardware and operating system to detect problems early, either taking action or promptly notifying support staff.
ATMs must be on a TCP/IP network in order to be managed by IBM Tivoli CM for ATMs.
Planned Availability Dates
IBM Tivoli CM for ATMs provides three key functions:
The software distribution functionality of CM for ATMs can distribute virtually any type of data file including software or operating system upgrades, configuration data, images, and video. Distribution packages can be created using wizards for standard formats such as Microsoft Installer and Linux RPM, by specifying individual files or by automatically capturing the changes performed by an installation.
A single distribution can be configured to send multiple packages or types of data and to perform various tests or executables at several points during a distribution. For example, in specified environments, a distribution can test the capacity of a system, install a video player if the minimum capacity is met, then verify proper function of the video player, distribute multiple video files, and then launch the player or reboot the machine if desired. Distributions can also be configured to match a desired state: a "reference model" specifies a list of software components that should or should not be installed; distributing this reference model will install or uninstall these components to match the desired state. Reference model distributions are highly configurable.
Distributions can be triggered on demand or scheduled to occur once at a specific time or to repeat at a set interval. In addition, CM for ATMs provide compression and encryption, and can be configured with bandwidth limitations. The status of each distribution is tracked and reported and Recovery Planner can automatically schedule a retry for a failed distribution (for example, if the machine is unavailable).
Inventory scans can be configured to provide information on hardware, software, or PC files, and includes XFS peripherals such as the card reader, receipt printer, and so forth. These scans can be general (for example, the entire file system) or specific (specific directories or file types). Like distributions, scans can be triggered on demand or scheduled. Plus, the inventory functionality is linked to the software distribution functionality so that a successful distribution automatically updates the inventory database. All inventory data is stored to a relational database where it can be queried and reported using the included tools or third-party tools. CM for ATMs provides a set of preconfigured queries and reports which can be edited or augmented.
IBM Tivoli Monitoring is provided to monitor the ATM hardware and software locally (on the
Windows® ATM). This monitoring provides preconfigured IBM best practices monitoring of important
parameters tracked by the operating system. IBM Tivoli Monitoring can detect status changes,
parameters crossing thresholds, parameters that have been above threshold for a pre-determined time
or frequency, recurring problems, and patterns (for example, three parameters crossing threshold
simultaneously). It offers a variety of responses to these problems including execution of a
script, program or Windows Management Instrumentation call, notification, and alerting a higher
management system such as the IBM Tivoli Enterprise Console.
Section 508 of the U.S. Rehabilitation Act
IBM Tivoli CM for ATMs is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
Training is available for many IBM Tivoli® products. Education is offered through IBM Learning Services, and through IBM Tivoli Systems. Worldwide information about education offerings is available on the IBM Learning Services home page at:
For current information on IBM Tivoli Systems education, call 888-746-3331, or visit the IBM Tivoli Systems home page at:
Product information will be available through Offering Information Web site at:
And, through the Passport Advantage® Web site at:
The following publications are included in softcopy form, on the IBM Tivoli Configuration Manager (CM) for Automated Teller Machines (ATMs) V2.1 Documentation CD-ROM, IBM Publication Center Web site, and Tivoli Software Information Center Web Site. The English form numbers are:
Form Title Number IBM Tivoli Configuration Manager for SC32-1255 Automated Teller Machines V2.1 User's Guide IBM Tivoli Configuration Manager for SC32-1254 Automated Teller Machines V2.1 Release Notes
Specified Operating Environment
IBM Tivoli CM for ATMs V2.1 requires a hardware platform that supports operating systems listed
IBM Tivoli CM for ATMs V2.1 supports the following platforms in the server mode. Refer to the product release notes for additional details.
IBM Tivoli CM for ATMs V2.1 supports the following client platforms:
Limitations: While software distributions and basic hardware and software scans can be performed on any ATM running a supported operating system, ATMs must employ the Extensions for Financial Services (XFS) standard in order to perform extended inventory scans.
IBM Tivoli CM for ATMs is distributed with:
This program when downloaded from a Web site, contains the applicable IBM license agreement, and
License Information (LI), if appropriate, and will be presented for acceptance at the time of
installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT
for future reference.
Security, Auditability, and Control
IBM Tivoli CM for ATMs uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
This product is only available via Passport Advantage (PA). It is not available as shrinkwrap.
Passport Advantage Customer: Media Pack Entitlement Details
Customers with active Maintenance or Subscription for IBM Tivoli Self-Service Terminal Manager are entitled to receive the following media pack.
Part Media Pack Description Number IBM Tivoli Configuration Manager for BJ0ALML Automated Teller Machines V2.1
Entitled Maintenance Offerings Description
Orders for new licenses will be accepted now.
Ordering Information for Passport Advantage: PA allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the PA part numbers in the following table is per client and per server processor.
Note: There is a minimum order quantity of 250 clients or 50 server processors when placing initial order for IBM Tivoli CM for ATMs. To order for PA, specify the desired part number and quantity.
Part Description Number Charge Unit: Processors IBM Tivoli Configuration Manager for Automated Teller Machines V2.1 License and Software Maintenance D528YLL 12 Months Annual Software Maintenance Renewal E00PMLL License and Software Maintenance D528ZLL Reinstate 12 MonthsTo order a media pack or a documentation pack for PA, specify the part number in the desired quantity from the following table:
Part Description Number IBM Tivoli Configuration Manager for Automated Teller Machines V2.1 Media Pack Multilingual BJ0ALML Documentation Pack International English BJ0ANIE Documentation Pack Multilingual BJ0ANML
Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases, and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. PA allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Refer to the IBM International PA Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
Terms and Conditions
This product is only available via PA. It is not available as shrinkwrap.
Agreement: For orders under PA: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.
Software Maintenance and End of Support: Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. The Software Maintenance duration period shall be less than one year for programs acquired after the announcement of a program's end-of-support (EOS) date.
EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.
IBM Electronic Services
IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM . You should benefit from greater system availability due to faster problem resolution and pre-emptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is a no-additional-charge software that resides on your IBM system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs and performance information. If the server is under a current IBM maintenance service agreement or within the IBM Warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit:
For PA and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the PA offering, visit the following Web site:
To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: The Americas Call Centers Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.