IBM United States
Software Announcement 203-103
April 22, 2003
IBM Tivoli Monitoring for Web Infrastructure V5.1.1 Now Adds IBM z/OS Support
At a Glance
IBM Tivoli Monitoring for Web Infrastructure V5.1.1:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL (Reference: YE001).
IBM Tivoli® Monitoring for Web Infrastructure is a critical tool that helps ensure the optimal performance and availability of both application servers and the associated Web servers that feed them. Ultimately, this tool increases the effectiveness of an IT organization and provides optimal performance and availability of critical Web infrastructure by:
With IBM Tivoli Monitoring for Web Infrastructure, V5.1.1, you can manage and monitor key WebSphere® Application Server components running on z/OS, z/OS.e, and OS/390®. You may now get the benefit of optimal performance and availability of critical Web infrastructure on these additional platforms.
Refer to the Software Requirements section.
Planned Availability Dates
IBM Tivoli Monitoring for Web Infrastructure
IBM Tivoli Monitoring for Web Infrastructure is a monitoring and management tool designed to help ensure optimal performance of enterprise Web Application servers and Web servers. Specifically, IBM Monitoring for Web Infrastructure has capabilities for WebSphere, WebLogic, Apache, IIS, and iPlanet Web server.
IBM Tivoli Monitoring for Web Infrastructure is a critical management component for any enterprise
engaged in e-business, or any enterprise that electronically communicates with customers, partners,
or suppliers. By identifying potential problems before they occur, IBM Tivoli Monitoring for Web
Infrastructure can keep a Web infrastructure operational, reducing maintenance costs and increasing
overall system productivity. And, when problems do occur, IBM Tivoli Monitoring for Web
Infrastructure's alert feature and automated task capabilities enable an enterprise to automatically
take corrective actions or alert operations staff that a particular resource needs attention.
Section 508 of the U.S. Rehabilitation Act
IBM Tivoli Monitoring for Web Infrastructure is part of Tivoli's overall performance and availability monitoring product portfolio. It uses the IBM Tivoli Monitoring agent, and retrieves and reports on various combinations of key Web infrastructure metrics related to Enterprise JavaBeans (EJBs), Java Virtual Machines (JVMs), Servlets, and Database Connection Pools. IBM Tivoli Monitoring for Web Infrastructure monitors and manages the performance and availability of Web application server components. Together with IBM Tivoli Monitoring for Transaction Performance, which monitors the performance of Web-based transactions, IBM Tivoli Monitoring for Web Infrastructure provides a solution that completely covers any enterprise Web infrastructure. It also complements IBM Tivoli Monitoring for Business Integration, IBM Tivoli Monitoring for Databases, and IBM Tivoli Monitoring for Applications, letting you provide total IT infrastructure management from a single vendor.
IBM Tivoli Monitoring for Web Infrastructure enables you to realize IBM's strategic vision of autonomic computing. By utilizing various combinations of performance metrics, IBM Tivoli Monitoring for Web Infrastructure identifies problem signatures that point out specific problems in the enterprise Web infrastructure. These problem signatures are based on "IBM best practices" that were defined based on extensive surveying of customers, global systems integrators, and WebSphere subject matter experts. IBM Tivoli Monitoring for Web Infrastructure includes specific task-launching capabilities, so that automated responses can trigger when problem signature alerts occur.
Training is available, or will be available, for IBM Tivoli® products. Education is offered though IBM Learning Services, and through IBM Tivoli Software Authorized Training Providers.
For current information on IBM Tivoli software education, visit the IBM Tivoli Software Education home page at:
or call 888-746-3331.
Current schedule information for Tivoli training is available on the Tivoli Software Education Schedules page at:
Product information will be available on day of announcement through the Offering Information tool at:
and through the Passport Advantage Web site at:
The following publications are included in softcopy form, on the IBM Tivoli Monitoring for Web Infrastructure V5.1.1 Documentation CD-ROM, IBM Publication Center Web site, and Tivoli Software Information Center Web Site.
Order Title Number IBM Tivoli Monitoring for Web Infrastructure, GC23-4717 Version 5.1.1: Installation and Setup Guide IBM Tivoli Monitoring for Web Infrastructure, GI11-0925 Version 5.1.1: Release Notes Road Map for the Typical Installation Option GI11-0959 of IBM Tivoli Monitoring Products, Version 5.1 IBM Tivoli Monitoring for Web Infrastructure, GC23-4719 Version 5.1.1: Reference Guide IBM Tivoli Monitoring for Web Infrastructure: GI11-0928 Version 5.1.1: WebSphere(R) Application Server Limitations and Workarounds Supplement IBM Tivoli Monitoring for Web Infrastructure: SC09-7783 WebSphere Application Server Warehouse Enablement Pack Implementation Guide Order Title Number IBM Tivoli Monitoring for Web Infrastructure: GC23-4718 WebSphere Application Server User's Guide PAC: Apache HTTP Server IBM Tivoli Monitoring for Web Infrastructure, SH19-4572 Version 5.1.1: Apache HTTP Server User's Guide IBM Tivoli Monitoring for Web Infrastructure, SH19-4577 Version 5.1.1: Apache HTTP Server Limitations and Workarounds Supplement
Specified Operating Environment
Direct Customer Support: Direct customer support is provided by IBM Operational Support Services Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services Support Line will help answer questions pertaining to usage, and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, go to:
or contact your IBM representative for additional assistance.
IBM Tivoli Monitoring for Web Infrastructure is distributed with:
Security, Auditability, and Control
IBM Tivoli Monitoring for Web Infrastructure uses the security and auditability features of the operating system software and the Tivoli Management Framework.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product Group: IBM Tivoli Performance and Availability Product Identifier Description 5724-C01 IBM Tivoli Monitoring for Web Infrastructure Product Category: Monitoring for ... Products
Shipment will begin on the planned availability date.
Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM zSeries platform is based on MSUs and pricing on other platform servers is per processor.
Tivoli Management Points Product Name Per zSeries MSU Base 3 4-45 46-175 176-315 316+ IBM Tivoli Monitoring 1010 53 23 17 13 for Web Infrastructure
Ordering Information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.
Part Description Number IBM Tivoli Monitoring for Web Infrastructure, V5.1.1 PR License Software Maintenance 1st D51C4LL Anniversary PR License Software Maintenance 2nd D51C5LL Anniversary PR Software Maintenance Renewal to E00CNLL Anniversary Date PR Software Maintenance after License D51C6LL to Anniversary Date z/OS TMP License Software Maintenance D528ALL 1st Anniversary z/OS TMP License Software Maintenance D528BLL 2nd Anniversary z/OS TMP Software Maintenance Renewal E00PELL 1st Anniversary z/OS TMP Software Maintenance after D528CLL License 1st Anniversary z/OS TMP Custom Build Registration D528DLL 5698-WAZ
Trade up to IBM Tivoli Monitoring
IBM Tivoli Software announces a trade up program to IBM Tivoli Monitoring for customers using IBM Director.
Part Description Number IBM Tivoli Monitoring D521RLL Processor for IBM Director Trade Up License + Software Maintenance 12 Mo
To order a media pack and documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part Description Number IBM Tivoli Monitoring for Web Infrastructure, V5.1.1 Media Pack (AP) BJ06VML Media Pack BJ06UML Media Pack (z/OS) BJ0AKML
Custom- Build Product Regis- Media Media Number Description/Language tration Feature Type 5698-WAZ IBM Tivoli Monitoring 3678 5802 3480 for Web Infrastructure: tape WebSphere Application Server English
Ordering z/OS Customized Offerings Support
For each component's product number within the z/OS Customized Offerings Software Subscription and Annual Support Product (S&S), specify the z/OS support product number and select the support registration feature and the subscription media feature from the table below. This process is implemented by a regional Customer Support Office after the Custom-Build Registration part number (Passport Advantage) or product number/feature is ordered.
Also specify feature number 9001 for asset registration.
Support Support Product Description/ Regis- Media Media Number Language tration Feature Type 5698-S33 IBM Tivoli 3679 6189 Sub- Monitoring scription Web Infrastructure: WebSphere Application Server S&S International English
Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Refer to the IBM International Passport Advantage Agreement and to the
IBM Software Maintenance Handbook for specific terms relating to, and a
more complete description of, technical support provided through Software
Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, Systempac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.
Terms and Conditions
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.
Software Maintenance and End of Support (EOS): Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. The Software Maintenance duration period shall be less than one year for programs acquired after the announcement of a program's EOS date.
EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.
To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: firstname.lastname@example.org Mail: The Americas Call Centers Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.