IBM United States
Software Announcement 203-087
April 8, 2003

IBM Tivoli Storage Resource Manager V1.2 and IBM Tivoli Storage Area Network Manager V1.2 Provide Autonomic Management of Your Heterogeneous Storage Resources and Networked Environment

 ENUS203-087.PDF (99KB)


At a Glance

New features in IBM Tivoli Storage Resource Manager V1.2 allow you to automate your capacity management and leverage your existing investments, and include:

  • Automatic file system extension
  • File sweep
  • Enterprise Storage Server (ESS) Subsystem Reporting
  • LUN Provisioning for ESS Subsystem
  • Tivoli Storage Manager reporting
  • Tivoli Enterprise Console® (TEC) Integration

New features in IBM Tivoli Storage Area Network Manager V1.2 include:

  • Expanded platform support
  • iSCSI support
  • Performance enhancements

For ordering, contact:

Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

IBM Tivoli® Storage Resource Manager is a premier Java™ and Web-based solution that can help you identify, evaluate, control, and predict your enterprise storage management needs. Tivoli Storage Resource Manager supports today's complex heterogeneous environment, including Direct Access Storage (DAS), Network Attached Storage (NAS), and Storage Area Network (SAN), and includes comprehensive reporting, enterprise-wide monitoring, database support, chargeback, and alerts. And because it is policy-based, through its autonomic self-healing capabilities, it can detect potential problems and automatically make adjustments based on the policies and actions you have established. The product suite includes IBM Tivoli Storage Resource Manager, IBM Tivoli Storage Resource Manager for Databases, and IBM Tivoli Storage Resource Manager for Chargeback.

Enhancements in V1.2 include:

  • Automatic file system extension to reduce the risk of storage-related downtime
  • File sweep to allow you to more effectively manage storage utilization levels
  • Enterprise Storage Server™ (ESS) Subsystem Reporting to provide valuable information on ESS devices
  • LUN Provisioning for ESS Subsystem to provide additional capacity for file system extension
  • IBM Tivoli Storage Manager reporting to get important backup information into your storage environment
  • Tivoli Enterprise™ Console (TEC) Integration to allow TEC to consider Tivoli Storage Resource Manager alerts in causal analysis for problems

IBM Tivoli Storage Area Network (SAN) Manager and IBM Tivoli Bonus Pack for SAN Management are enterprise SAN management solutions for heterogeneous environments that is Open SAN standards based, scalable from SAN islands to complex SANs with broad support of IBM and non-IBM platforms and devices. Tivoli SAN Manager offers a comprehensive solution that provides SAN device and resource discovery, topology mapping, and visualization of networks, monitoring and management.

Enhancements in V1.2 include:

  • AIX® manager and Linux agent support
  • iSCSI support to integrate iSCSI into storage area network management
  • Performance enhancements by removing previous software requirements

Key Prerequisites

Refer to Hardware and Software Requirements section.

Planned Availability Dates

  • April 25, 2003: Electronic software delivery from Passport Advantage
  • May 16, 2003: Media

Withdrawal from Marketing

Effective immediately, the IBM Tivoli Storage Resource Manager V1.1 client license feature numbers and part numbers with be withdrawn from marketing. Refer to the Ordering Information section for the specific numbers.

The replacement product is IBM Tivoli Storage Resource Manager Express Edition V1.2 as announced in Software Announcement 203-090 , dated April 8, 2003.

Description

IBM Tivoli Storage Resource Manager Suite

The IBM Tivoli Storage Resource Manager suite is a comprehensive storage resource management (SRM) solution for storage resources across the enterprise. The suite includes Tivoli Storage Resource Manager, Tivoli Storage Resource Manager for Databases, and Tivoli Storage Resource Manager for Chargeback. These products enable administrators to identify, manage, control, and predict storage usage. Tivoli Storage Resource Manager suite provides a set of automated tools that address multiple aspects of the storage infrastructure including capacity, asset, event, and availability management.

Tivoli Storage Resource Manager's main features include Enterprise Reporting, policy-based management, NAS support, database support, and chargeback. New features included in this release are:

Automatic file system extension — Tivoli Storage Resource Manager's automated file system extension capability allows the user to specify a policy to automatically extend a file system when a threshold has been reached. For example, if a file system's threshold is set at 78% and, through monitoring, Tivoli Storage Resource Manager identifies that this threshold has been exceeded, it can automatically initiate an extension to reduce the risk of a storage-related outage. The feature supports both manual and automated initiated extension. The idea here is that once you are comfortable with the manual process, you can turn over all the steps to Tivoli Storage Resource Manager. The policy is set through a File System Extension Policy Panel. A probe will run on Agents and send File System statistics to the server. The server will compare the current File System Stats against the policy, and invokes Provisioning and Extension as necessary. Supported environments for automatic file system extension include:

  • AIX 4.3 and 5.1 with JFS
  • Solaris 2.8 with VxFS

The provisioning needed to accomplish a file system extension will be controlled manually. However, provisioning of logical unit numbers (LUNs) to hosts, for general purpose use, is done though the panels provided by the Enterprise Storage Server (ESS) product, and is not being done in Tivoli Storage Resource Manager. Reporting on extension results is handled in the same manner as scan and probe results. Each extension job has its own log file.

File Sweep — With this feature, Tivoli Storage Resource Manager automatically invokes Tivoli Storage Manager to archive and delete files. This frees up space in a file system and allows you to more effectively manage storage utilization. For example, a policy can be created to archive all files over 365 days old to tape via IBM Tivoli Storage Manager, and then the file can be deleted.

ESS Subsystem Reporting — Tivoli Storage Resource Manager gathers and reports on ESS devices. Information includes physical characteristics such as the drives manufacturer, model, serial number, capacity, and rotational speed. Also included is how that drive's storage is allocated to logical volumes, snapshot copy volumes, as well as free space. The feature will allow users to perform the following:

  • Display the physical disks behind what the host sees as a disk drive
  • Show the allocated and free capacity of every ESS on the network
  • List all ESS volumes which have been allocated but aren't in use
  • Show which hosts have access to a given ESS volume
  • Show which hosts have access to a given disk drive (within the ESS)
  • Show which ESS volume (and disks) a host has access to

LUN Provisioning for ESS Subsystem — With this feature, Tivoli Storage Resource Manager provides the ability to create and assign additional storage from ESS. This provisioning will be initiated as a result of extending the space in a file system, also known as the Automated File System Extension feature.

Tivoli Storage Manager reporting — With this feature, you are able to get important Tivoli Storage Manager backup information into your storage environment to confirm your environment is adequately protected. This feature will be available when IBM Tivoli Storage Manager V5.2 becomes available on June 27, 2003.

Tivoli TEC Integration — Representing some initial integration with Performance and Availability solutions, Tivoli Storage Resource Manager will use the Event Integration Facility (EIF) to send messages to the Tivoli Enterprise Console (TEC). This allows TEC to consider Tivoli Storage Resource Manager alerts in causal analysis for problems. TEC is added as a destination for alerts, in addition to SNMP Trap, Windows® Event Log, and so forth.

IBM Tivoli Storage Area Network Manager and IBM Tivoli Bonus Pack for SAN Management

Tivoli Storage Area Network Manager and Tivoli Bonus Pack for SAN Management provide comprehensive management of the physical and logical configurations for multivendor SANs with automatic resource discovery and event monitoring and alerting. New features included in this release are:

Platform Currency — Tivoli SAN Manager adds AIX as a managing host platform. In addition, agent platforms are added for AIX 5.2, Red Hat Advanced Server V2.1, and SuSE Linux Enterprise Server V7.0.

iSCSI Support — Tivoli SAN Manager provides basic support for iSCSI device discovery and monitoring via NetView®.

Performance Enhancements — Tivoli SAN Manager performance enhancements include:

  • Improved database access
  • Elimination of the requirement for MQSeries®

Usability Enhancements

  • Agent versioning to avoid redeploying all agents at every release level
  • Database migration tool to simplify the migration of V1.1 customers
  • Support for dynamic IP addresses (for agents and remote consoles)
  • New icons for manual entry
  • Identification of SAN in the device Connection Property Tab
  • Addition of switch firmware level when displaying SAN properties of a switch

The functions and enhancements in the new release of Tivoli SAN Manager are also available for Tivoli Bonus Pack for SAN Management. However, use of the Tivoli Bonus Pack for SAN Management is limited to one entitlement per customer enterprise for the management of up to 64 SAN ports. These 64 ports may be on more than one switch, but every port in a switch selected for entitlement management must count as a port in the "up to" number, unless the entire entitlement (all 64 ports) are allocated to a single switch which has more than 64 ports. You can upgrade to support additional ports by purchasing the full Tivoli SAN Manager product.

IBM Tivoli Storage Resource Manager and IBM Tivoli SAN Manager Warehouse Enablement Packs

Tivoli Storage Resource Manager and Tivoli SAN Manager integrate with IBM Tivoli Enterprise Data Warehouse V1.1, which provides a centralized database to store historical data from Tivoli applications. This integration can be leveraged via the Tivoli Storage Resource Manager and the Tivoli SAN Manager Warehouse Enablement Packs (warehouse packs), a component of Tivoli Storage Resource Manager and Tivoli SAN Manager.

The warehouse pack is an IBM Tivoli Enterprise Data Warehouse application that extracts data from Tivoli Storage Resource Manager and Tivoli SAN Manager servers, enabling their administrators to monitor the health of the Tivoli Storage Resource Manager and Tivoli SAN Manager installations, and to analyze how usage changes over time. When used in conjunction with IBM Tivoli Service Level Advisor, the historical data extracted by the warehouse packs may be used to establish and monitor service level agreements between Tivoli Storage Resource Manager and Tivoli SAN Manager administrators, and their customers.

The Warehouse Enablement Packs will be available for downloading from the following Web sites:

  • On June 27, 2003, for Tivoli Storage Resource Manager:
      ftp://ftp.software.ibm.com/software/tivoli/ products/ITSRM/fixes/ warehouse/wep
  • On August 8, 2003, for Tivoli SAN Manager:
      ftp://ftp.software.ibm.com/storage/ tivoli-storage-network-manager/ fixes/warehouse/wep

Accessibility by People with Disabilities

For software offerings:

Tivoli Storage Resource Manager, Tivoli Storage Resource Manager for Databases, Tivoli Storage Resource Manager for Chargeback, Tivoli SAN Manager, and Tivoli Bonus Pack for SAN Management have been reviewed for Accessibility Readiness, and an IBM accessibility checklist has been completed.

The following features support use by people with disabilities:

  • Optional display of audio alerts for people with hearing impairment
  • Use of Java Swing components to support the accessibility of the graphical user interface (GUI)
  • Screen magnifiers tested for use by people with visual impairments when using the GUI

Product Positioning

The Tivoli Storage Resource Manager suite is a comprehensive SRM solution that provides a single, Web-based interface to monitor and manage heterogeneous enterprise storage assets from a business application or an IT systems perspective. Tivoli Storage Resource Manager is architected for efficiency and ease of use.

The Tivoli Storage Resource Manager suite is comprised of:

  • IBM Tivoli Storage Resource Manager
  • IBM Tivoli Storage Resource Manager for Databases
  • IBM Tivoli Storage Resource Manager for Chargeback

IBM Tivoli Storage Resource Manager functionality includes:

  • Over 300 comprehensive enterprise reports (including IBM Tivoli Storage Manager and ESS Subsystem reports)
  • Monitoring, alerts, and Proactive Policy-Based Management
  • Automated File System Extension
  • Chargeback and soft quotas
  • Database and NAS support

Tivoli Storage Resource Manager provides more than 300 reports to enable you to have a detailed or summary view of all of your storage assets, enterprise wide or by age, operating system, computer, file system and/or user. With Tivoli Storage Resource Manager reporting, you can:

  • Identify wasted space
  • Confirm data is backed and available
  • Schedule reports for batch execution
  • Export report data online
  • Charge back storage costs
  • Track storage information over time, enterprise wide
  • Forecast based on actual usage
  • View detailed ESS information

For Network Appliance filers, Tivoli Storage Resource Manager will monitor, report on, and manage physical disk information such as total disk capacity and disk usage information.

Tivoli Storage Resource Manager supports the most popular operating systems, including Windows, Solaris, AIX, HP-UX NetWare, and Linux, and also supports the metadata repository in your choice of databases: Oracle, MS SQL Server, DB2®/UDB, Sybase.

Tivoli Storage Resource Manager for Databases enables storage administrators to discover problems in critical applications, quickly pinpointing the trouble spot, whether it's an individual user or specific application tablespace. Tivoli Storage Resource Manager for Databases can prevent storage downtime by predicting tablespace failure due to space allocation problems. Tivoli Storage Resource Manager for Databases enables you to set usage quotas for specific users network wide or by application, instance or tablespace, device, tablespace group, computer or computer group. Tivoli Storage Resource Manager for Databases enforces storage policy by alerting administrators and offenders when users exceed their quota.

Tivoli Storage Resource Manager for Chargeback uses the information gathered by Tivoli Storage Resource Manager and Tivoli Storage Resource Manager for Databases and generates invoices that charge back for storage usage. Tivoli Storage Resource Manager for Chargeback enables you to create cost centers through the creation of user, computer, or tablespace groups, allowing you to charge back individuals or departments for their storage usage. Costs can be allocated by storage usage by user or by disk capacity by computer, tablespace, or filesystem/physical device. Tivoli Storage Resource Manager for Chargeback can also integrate with the chargeback systems you may already have in your enterprise.

With Tivoli Storage Resource Manager, you can:

  • Improve your storage return on investment
  • Improve storage utilization
  • Reduce storage and administration costs
  • Improve application availability

IBM Tivoli Storage Area Network Manager is a standards-based solution for managing heterogeneous SANs. Because it's architected to industry standards, Tivoli SAN Manager allows you to choose best-of-breed products for your storage infrastructure. By performing a SAN topology discovery and rendering of the components and storage resources, Tivoli SAN Manager enables administrators to validate the intended connections between systems and storage devices.

Tivoli SAN Manager supports heterogeneous storage environments. In addition, Tivoli SAN Manager integrates with Tivoli NetView and Tivoli Enterprise Console (TEC).

IBM Tivoli Bonus Pack for SAN Management provides the same SAN management capabilities as Tivoli SAN Manager, for environments up to 64 SAN switch ports. These 64 ports may be on more than one switch, but every port on a switch selected for entitlement management must count as a port in the "up to" number, unless the entire entitlement (all 64 ports) are allocated to a single switch which has more than 64 ports. If more than 64 SAN ports are required in an enterprise, you can purchase the full Tivoli SAN Manager product.

Reference Information

For information on IBM Tivoli Storage Resource Manager V1.1, refer to Software Announcement 202-282 , dated October 8, 2002.

For information on IBM Tivoli Storage Resource Manager Express Edition V1.2, refer to Software Announcement 203-090 , dated April 8, 2003.

Trademarks

 
Enterprise Storage Server is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
AIX, NetView, MQSeries, and DB2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available, or will be available, for IBM Tivoli® products. Education is offered though IBM Learning Services, and through IBM Tivoli Software Authorized Training Providers.

For current information on IBM Tivoli software education, visit the IBM Tivoli Software Education home page at:

or call 888-746-3331.

Current schedule information for Tivoli training is available on the Tivoli Software Education Schedules page at:

Offering Information

Product information will be available on day of announcement through the Offering Information tool at:

and through the Passport Advantage Web site at:

Publications

The following publications can be ordered after planned availability.

                                                     Order
Title                                                Number
 
IBM Tivoli Storage Area Network                      SC23-4697
 Manager Planning and Installation
 Guide V1.2
 
IBM Tivoli Storage Area Network                      SC23-4698
 Manager User's Guide V1.2
 
IBM Tivoli Storage Area Network                      SC32-0953
 Manager Messages V1.2
 
IBM Tivoli Storage Area Network                      SC23-9078
 Manager Warehouse Enablement
 Pack: Implementation
 Guide V1.2
 
IBM Tivoli Storage Resource                          GC32-9066(1)
 Manager V1.2 Installation Guide
 
                                                     Order
Title                                                Number
 
IBM Tivoli Storage Resource                          SC32-9067
 Manager V1.2 Configuration and
 Getting Started Guide
 
IBM Tivoli Storage Resource                          GC32-9068(1)
 Manager V1.2 Quick Reference
 
IBM Tivoli Storage Resource                          SC32-9069
 Manager V1.2
 User's Guide
 
IBM Tivoli Storage Resource                          GC32-9070(1)
 Manager Databases V1.2 Quick
 Reference
 
IBM Tivoli Storage Resource                          SC32-9071
 Manager Databases V1.2
 User's Guide
 
IBM Tivoli Storage Resource                          SC32-9072
 Manager Component V1.2 User
 Guide
 
IBM Tivoli Storage Resource                          GC32-9073(1)
 Manager Chargeback V1.2
 Quick Reference
 
IBM Tivoli Storage Resource                          SC32-9074
 Manager Chargeback V1.2
 User's Guide
 
IBM Tivoli Storage Resource                          SC32-9079
 Manager Messages V1.2
 
IBM Tivoli Storage Resource                          SC32-9077
 Manager Warehouse Enablement
 Pack:  Implementation Guide V1.2
 
Installing and Configuring                           GC32-0744
 the Tivoli Enterprise Data
 Warehouse V1.1
 
IBM Tivoli Storage Area                              SCD7-0463
 Network Manager and IBM Tivoli
 Storage Resource Manager
 Publications CD V1.2
1
This title is included here to indicate that it is available as a hardcopy publication, in addition to softcopy.

The Publications Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who wish to subscribe, can visit the PNS Web site location at:

The IBM Publications Center Portal:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publications Center.

Displayable Softcopy Publications: English versions of the Tivoli Storage Resource Manager, Tivoli Storage Resource Manager for Databases, Tivoli Storage Resource Manager for Chargeback, Tivoli SAN Manager, and Tivoli Bonus Pack for SAN Management product manuals are offered in displayable softcopy form. All unlicensed manuals are included.

These displayable manuals can be used with the Adobe Acrobat Reader, or an HTML browser in any of the supported environments.

The Adobe Acrobat browser can be found at the Adobe Web site:

Terms and conditions for use of the machine-readable files are shipped with the files.

The Tivoli Storage Resource Manager and Tivoli SAN Manager publications are available in HTML and PDF formats on the IBM Web site:

Technical Information

Specified Operating Environment

Hardware and Software Requirements

For the most up-to-date information on hardware and software requirements, refer to the following Web sites:

  • For Tivoli Storage Resource Manager, refer to:
  • For Tivoli SAN Manager, refer to:

IBM Tivoli Storage Resource Manager Products

This section lists the hardware and software required to install and run the IBM Tivoli Storage Resource Manager components. Because Tivoli Storage Resource Manager is programmed in Java™, it can run under a number of operating systems, including:

  • Windows NT® 4.0, or later and Service Pack 4.0, or later
  • Windows® 2000 Server, Advanced Server, DataCenter Server, or Professional (no service packs required for Windows 2000)
  • Windows 9x and ME (client UI only, and must be installed on a Web server)
  • HP-UX 11.0
  • Solaris 2.6, 7, or 8
  • Red Hat Linux 6.2, 7.1, 7.2
  • AIX® 4.3.3, AIX 5.1
  • Novell NetWare 4.0, or later

Before attempting to install Tivoli Storage Resource Manager, make sure that your environment meets the following requirements.

Windows System Requirements — The requirements for installing and running Tivoli Storage Resource Manager on Windows are as follows:

Server

  • Operating systems
    • Windows NT 4.0, or later and Service Pack 4.0, or later
    • Windows 2000 Server, Advanced Server, DataCenter Server, or Professional (no service packs required for Windows 2000)
  • RDBMSs for Enterprise Repository
    • Microsoft™ SQL Server 7.0, or later (no service pack required)
    • Oracle 8i or 9i
    • Sybase SQL Server (Adaptive Server Enterprise) 12.5, or later
    • DB2®/UDB 7.1, 8.1, or later
  • Software
    • If using Microsoft SQL Server for the repository, INet Sprinta2000 JDBC driver
  • Hardware
    • Pentium® 400 MHz processor, or above
    • 128 MB of RAM
    • Approximately 35 MB of hard disk space, and at least 100 MB for the Tivoli Storage Resource Manager Repository

Agent

  • Operating systems
    • Windows NT 4.0, or later and Service Pack 4.0, or later
    • Windows 2000 Server, Advanced Server, DataCenter Server, or Professional (no service packs required for Windows 2000)
  • RDBMSs
    • Microsoft SQL Server 7.0, or later (no service pack required)
    • Oracle 8i or 9i
    • Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, or later
  • Software
    • If this agent is to monitor Microsoft SQL Server (Database component), INet Sprinta2000 JDBC driver, DataDirect JDBC driver, or Microsoft SQL Server 2000 JDBC driver is required
  • Hardware
    • Pentium 400 MHz processor, or above
    • 128 MB of RAM
    • Approximately 20 MB of hard disk space

Client

  • Operating systems
    • Windows NT 4.0, or later and Service Pack 4.0, or later.
    • Windows 2000 Server, Advanced Server, DataCenter Server, or Professional (no service packs required for Windows 2000).
    • Windows 95, 98, ME. The client interface can be run through a Web browser only. You must install it on a Web server to run it under these operating systems. You cannot run the client as a local application.
  • Hardware
    • Minimum: Pentium 166 MHz processor; Recommended: Pentium 400 MHz processor, or above
    • Memory: Minimum: 64 MB; Recommended: 96 MB, or greater
    • 800x600 resolution; Minimum 30 MB of hard disk space

UNIX® System Requirements — The requirements for installing and running Tivoli Storage Resource Manager on UNIX are as follows:

Server

  • Operating systems
    • HP-UX 11.0 (32 bit or 64 bit)
    • Solaris 7 (32 bit or 64 bit) or 8 (32 bit or 64 bit)
    • AIX 4.3.3 (32 bit or 64 bit) or AIX 5.1 (32 bit or 64 bit)
  • RDBMSs for Enterprise Repository
    • Microsoft SQL Server 7.0, or later (no service pack required)
    • Oracle 8i or 9i
    • Sybase SQL Server (Adaptive Server Enterprise) 12.5, or later
    • DB2/UDB 7.1, 8.1, or later
  • Hardware
    • Approximately 35 MB of hard disk space, and at least 100 MB for the Tivoli Storage Resource Manager Repository

Agent

  • Operating systems
    • HP-UX 11.0 (32 bit or 64 bit)
    • Solaris 7 (32 bit or 64 bit) or 8 (32 bit or 64 bit)
    • AIX 4.3.3 (32 bit or 64 bit) or AIX 5.1 (32 bit or 64 bit)
  • RDBMSs
    • Microsoft SQL Server 7.0, or later (no service pack required)
    • Oracle 8i or 9i
    • Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, or later
  • Hardware
    • Approximately 20 MB of hard disk space

Client

  • Software
    • X Windows
  • Hardware
    • 800x600 resolution
    • Minimum 30 MB of hard disk space

Linux System Requirements — The requirements for installing and running Tivoli Storage Resource Manager on Windows are as follows:

Server

  • Operating systems
    • Red Hat Linux 6.2, 7.1, 7.2
  • RDBMSs for Enterprise Repository
    • Microsoft SQL Server 7.0, or later (no service pack required)
    • Oracle 8i or 9i
    • Sybase SQL Server (Adaptive Server Enterprise) 12.5, or later
    • DB2/UDB 7.1, 8.1, or later
  • Hardware
    • Pentium 400 MHz processor, or above
    • 128 MB of RAM
    • Approximately 35 MB of hard disk space, and at least 100 MB for the Tivoli Storage Resource Manager Repository

Agent

  • Operating system
    • Red Hat Linux 6.2, 7.1, 7.2
  • RDBMRSs
    • Microsoft SQL Server 7.0, or later (no service pack required)
    • Oracle 8i or 9i
    • Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, or later
  • Hardware
    • Pentium 400 MHz processor, or above
    • 128 MB of RAM
    • Approximately 20 MB of hard disk space

Client

  • Operating systems
    • Red Hat Linux 6.2, 7.1, 7.2

Novell NetWare System Requirements — The requirements for installing and running Tivoli Storage Resource Manager within a Novell NetWare environment are as follows:

Server — not applicable. You cannot install the Server component on a Novell NetWare device. Refer to the Windows System Requirements, UNIX System Requirements, and Linux System Requirements sections for information about requirements for installing the Server on different operating systems.

Agent — You must install the Tivoli Storage Resource Manager Agent on a machine that:

  • Is running Windows 2000 or Windows NT 4.0, or later and Service Pack 4.0, or later. To use Tivoli Storage Resource Manager for retrieving storage information from the servers and volumes within Novell Directory Services (NDS) trees, you must install the Tivoli Storage Resource Manager Agent on a Windows machine where a Novell NetWare client is already located. Tivoli Storage Resource Manager gathers detailed storage information about NetWare servers and volumes using native NetWare calls from these Windows machines.
  • Has an installed NetWare Client.
  • Has access to the Novell NetWare servers and volumes within your environment.

Client — not applicable. You cannot install the Client component on a Novell NetWare device. Refer to the Windows System Requirements, UNIX System Requirements, and Linux System Requirements sections for information about requirements for installing the Client on different operating systems.

Novell NetWare — You must be running V4.0, or later of the Novell operating system. Tivoli Storage Resource Manager is optimized for NetWare V4.0, or later, which contains NDS.

NAS System Requirements — The requirements for installing and running Tivoli Storage Resource Manager within a NAS environment are as follows:

Server — not applicable. You cannot install the Server component on a NAS filer. Refer to the Windows System Requirements, UNIX System Requirements, Linux System Requirements sections for information about requirements for installing the Server on different operating systems.

Agent — You must install the Tivoli Storage Resource Manager Agents on machines that have access to the NAS filers within your environment that you want to monitor. The Agent that is logging into and scanning the NAS filer is not required to be in the same domain as the user or the NAS filer. If you install the Agent to a different domain than the NAS filer this agent will scan, the domain of the Agent machine must be a "trusted domain" by the domain of the NAS filer.

You do not install Agents to the NAS filers themselves.

Client — not applicable. You cannot install the Client component to a NAS filer. Refer to the Windows System Requirements, UNIX System Requirements, Linux System Requirements sections for information about requirements for installing the Client on different operating systems.

NAS — The NAS filers within your environment must be visible to the machines where you install the Tivoli Storage Resource Manager. NAS filers have to be configured as a member of a Windows domain.

Tivoli SAN Manager and Tivoli Bonus Pack for SAN Management Products

The following prerequisite software products will be shipped with Tivoli SAN Manager and Tivoli Bonus Pack for SAN Management:

  • DB2 UDB Enterprise Edition V7.2 for Windows (English, French, German, Italian, Spanish, and Brazilian Portuguese) (requires Fixpak 8, downloaded separately)
  • DB2 UDB Enterprise Edition V7.2 for AIX (English, French, German, Italian, Spanish, and Brazilian Portuguese) (requires Fixpak 8, downloaded separately)
  • WebSphere® Application Server — Express Version 5.0 (integrated into the Tivoli SAN Manager Installation CD)
  • Tivoli NetView® V7.1.3 (integrated into the Tivoli SAN Manager Installation CD)

Manager

Tivoli SAN Manager requires the following hardware and software:

For Windows:

  • Machine — PIII 1 GHz processor
  • Minimum memory and space requirement to run:
    • RAM — 1 GB
    • Disk space — 1 GB
  • Operating system — Windows 2000: Server or Advanced Server (both with SP2®)

For AIX:

  • Machine — RS/6000® 43P Model 140
  • Minimum memory and space requirement to run:
    • RAM — 1 GB
    • Disk space — 1 GB
  • Operating system — AIX V5.1 (32 bit or 64 bit)

SAN Manager Console

The SAN manager console requires the following hardware and software:

  • Machine — PIII 400 MHz processor
  • Minimum memory and space requirement to run:
    • RAM — 256 MB
    • Disk space — 500 MB
  • Operating system — Windows 2000: Professional, Server, Advanced Server, or Windows XP Professional (all with SP2)

Windows Agent

The Windows agent requires the following hardware and software:

  • Machine — PIII 400 MHz processor
  • Minimum memory and space requirement to run:
    • RAM — 256 MB
    • Disk space — 200 MB
  • Operating system — one of the following:
    • Windows NT 4.0 (with SP6a)
    • Windows 2000: Professional, Server, or Advanced Server (all with SP2 or above)

AIX Agent

The AIX agent requires the following hardware and software:

  • Machine — Minimum 43P-150 375 MHz processor
    • RAM — 256 MB
    • Disk space — 200 MB
  • Operating System — AIX 5.1 (32 bit or 64 bit) or 5.2 (32 bit or 64 bit) (with maintenance)

Sun Solaris Agent

The Sun Solaris agent requires the following hardware and software:

  • Machine — Minimum Ultra 5S 360 MHz processor
    • RAM — 256 MB
    • Disk space — 200 MB
  • Operating System — Sun Solaris V2.6 or 8

LINUX Agent

The Linux agent requires the following hardware and software:

  • Machine — PIII 400 MHz processor
    • RAM — 256 MB
    • Disk space — 200 MB
  • Operating System — one of the following:
    • Linux Red Hat Advanced Server 2.1
    • Linux SuSE Enterprise Server V7.0

Tivoli SAN Manager Agent Configuration Restrictions

The Tivoli SAN Manager agent should not be installed on any system that sends SCSI commands over a fibre channel to a removable media drive, except where the environment provides the required support. Removable media drives may not be able to queue commands sent by the Tivoli SAN Manager agent under normal operations and it is likely to result in the application, using the removable media drive, to time out. The work around to this restriction is to install the Tivoli SAN Manager agent on other systems on the SAN. This will allow Tivoli SAN Manager to provide management function for these systems, except to discover and display the LUNs available to them. Environments where this restriction does not apply include systems with AIX 5.1 or IBM tape devices, as listed below. For an updated list of environments where this restriction does not apply, go to:

Enterprise 3494 Tape Libraries with:

  • 3590-E1A Fibre Channel Drives
  • 3590-H1A Fibre Channel Drives

Standalone 3590 Drives

  • 3590-E11 Fibre Channel Drive
  • 3590-H11 Fibre Channel Drive

The Fibre Channel feature number is 3510 for field install or 9510 for plant install. These drives must be at a minimum firmware level of D01E_350. If an upgrade is required, it is recommended that drives are upgraded to the current level. For ordering information, contact your IBM representative.

Ultrium 3584 UltraScalable Tape Libraries

  • LTO Ultrium Fibre Channel Drive Sled (#1456)
  • LTO Ultrium Fibre Channel Drive (#1466)

These drives must be at a minimum firmware level of 25D4. For 3584 Libraries containing these drives, it is highly recommended that they are upgraded to the current firmware level. This firmware can be downloaded from:

This restriction also applies to Tivoli Bonus Pack for SAN Management.

Limitations

Use of Tivoli Bonus Pack for SAN Management is limited to one entitlement per customer enterprise for the management of up to 64 SAN switch ports. These 64 ports may be on more than one switch, but every port on a switch selected for entitlement management must count as a port in the "up to" number, unless the entire entitlement (all 64 ports) are allocated to a single switch which has more than 64 ports.

Performance Considerations

IBM Tivoli Storage Resource Manager, Tivoli Storage Resource Manager for Databases, Tivoli Storage Resource Manager for Chargeback, Tivoli SAN Manager, and Tivoli Bonus Pack for SAN Management performance will vary depending upon a customer's particular configuration, the client/server options, and customization.

Planning Information

Packaging

IBM Tivoli Storage Resource Manager is distributed with:

  • International Program License Agreement (Z125-3301)
  • The following CD-ROMs:
    • IBM Tivoli Storage Resource Manager for Windows/AIX/Solaris/Linux V1.2 (LCD7-0496)
    • IBM Tivoli Storage Resource Manager for HP-UX V1.2 (LCD7-0497)
    • Tivoli Enterprise™ Date Warehouse V1.1 CD Set

IBM Tivoli Storage Resource Manager for Databases is distributed with:

  • International Program License Agreement (Z125-3301)
  • IBM Tivoli Storage Resource Manager for Databases (GI11-4004) Software License Key V1.2

IBM Tivoli Storage Resource Manager for Chargeback is distributed with:

  • International Program License Agreement (Z125-3301)
  • IBM Tivoli Storage Resource Manager for Chargeback (GI11-4003) Software License Key V1.2

IBM Tivoli SAN Manager is distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROM Tivoli Storage Area Network Manager (LCD7-0478)
  • IBM DB2 Universal Database® Enterprise Edition V7.2, for Windows and AIX CD Set
  • Tivoli Enterprise Date Warehouse V1.1 CD Set
IBM Tivoli Bonus Pack for SAN Management is distributed with:
  • International Program License Agreement (Z125-3301)
  • CD-ROM IBM Tivoli Bonus Pack for SAN Management (LCD7-0471)
  • IBM DB2 Universal Database Enterprise Edition V7.2, for Windows and AIX CD Set
  • Tivoli Enterprise Date Warehouse V1.1 CD Set

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information (LI), if appropriate, and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, Auditability, and Control

IBM Tivoli Storage Resource Manager, Tivoli Storage Resource Manager for Databases, Tivoli Storage Resource Manager for Chargeback, Tivoli SAN Manager, and Tivoli Bonus Pack for SAN Management use the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Product Group:  IBM Tivoli Storage Resource Manager
Product:  IBM Tivoli Storage
 Resource Manager (5698SRM)
Product Category:  Tivoli Storage Resource Manager
 
Product Group:  IBM Tivoli Storage Resource Manager
Product:  IBM Tivoli Storage Resource
 Manager for Databases (5698SRD)
Product Category:  Tivoli Storage Resource Manager
 
Product Group:  IBM Tivoli Storage Resource Manager
Product:  IBM Tivoli Storage Resource
 Manager for Chargeback (5698SRC)
Product Category:  Tivoli Storage Resource Manager
 
Product Group:  IBM Tivoli Storage Area
 Network Manager
Product:  IBM Tivoli Storage Area
 Network Manager (5698SRS)
Product Category:  Tivoli SAN Manager
 
Product Group:  IBM Tivoli Storage Area
 Network Manager
Product:  IBM Tivoli Bonus Pack for
 SAN Management (5698SRE)
Product Category:  Tivoli SAN Manager

Passport Advantage Customer: Media Pack Entitlement Details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled Maintenance Offerings

  • TSTALERTSB01
  • TSTALERTSB02
  • TSRMDBSB01
  • TSRMDBSB02
  • TSRMCSB01
  • TSRMCSB02
  • TSTRSMGSB01
  • TSTRSMGSB02
  • TSRMBPSMSB01
  • TSRMBPSMSB02

Media Packs                                          Part
Description                                          Number
 
IBM Tivoli Storage Resource Manager V1.2             BJ0A8IE
 Media Pack -- English, French,
 German, Spanish, Italian, Brazilian
 Portuguese
IBM Tivoli Storage Resource Manager for              BJ0A6IE
 Databases V1.2  Media Pack -- English
IBM Tivoli Storage Resource Manager                  BJ0A7IE
 for Chargeback V1.2
 Media Pack -- English
IBM Tivoli Storage Area Network                      BJ0AAML
 Manager V1.2
 Media Pack -- English, French, German,
 Spanish, Italian, Brazilian Portuguese
IBM Tivoli Bonus Pack for SAN                        BJ0A4ML
 Management V1.2
 Media Pack -- English, French, German,
  Spanish, Italian, Brazilian Portuguese

Current Licensees: Current licensees of the products in this announcement can order the new distribution medium, via MES, by specifying the desired distribution medium feature number.

New Licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic License: Charge units are product specific and may not be transferred to another product.

Ordering Information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and per client. A client is based on laptops, desktops, technical workstations. To order for Passport Advantage, specify the desired part number and quantity.

                                                          Part
Description                                               Number
 
IBM Tivoli Storage Resource Manager
 Processors:
  License and Software Maintenance 1st                    D51T8LL
   Anniversary
  License and Software Maintenance 2nd                    D51T9LL
   Anniversary
  Software Maintenance Renewal to                         E00JZLL
   Anniversary Date
  Software Maintenance after License to                   D51TALL
   Anniversary Date
 
                                                          Part
Description                                               Number
 
IBM Tivoli Storage Resource Manager for
 Databases Processors:
  License and Software Maintenance 1st                    D51SQLL
   Anniversary
  License and Software Maintenance 2nd                    D51SRLL
   Anniversary
  Software Maintenance Renewal to                         E00JTLL
   Anniversary Date
  Software Maintenance after License to                   D51SSLL
   Anniversary Date
 
  Clients:
  License and Software Maintenance 1st                    D51SZLL
   Anniversary
  License and Software Maintenance 2nd                    D51T0LL
   Anniversary
  Software Maintenance Renewal to                         E00JWLL
   Anniversary Date
  Software Maintenance after License to                   D51T1LL
   Anniversary Date
 
IBM Tivoli Storage Resource Manager for
 Chargeback Processors:
  License and Software Maintenance 1st                    D51SMLL
   Anniversary
  License and Software Maintenance 2nd                    D51SNLL
   Anniversary
   Software Maintenance Renewal to                        E00JSLL
    Anniversary Date
   Software Maintenance after License to                  D51SPLL
    Anniversary Date
 
 Clients:
  License and Software Maintenance 1st                    D51SWLL
   Anniversary
  License and Software Maintenance 2nd                    D51SXLL
   Anniversary
  Software Maintenance Renewal to                         E00JVLL
   Anniversary Date
  Software Maintenance after License to                   D51SYLL
   Anniversary Date
 
IBM Tivoli SAN Manager
 Processors:
  License and Software Maintenance 1st                    D51M0LL
   Anniversary
  License and Software Maintenance 2nd                    D51M1LL
   Anniversary
  Software Maintenance Renewal to                         E00I4LL
   Anniversary Date
  Software Maintenance after License to                   D51M2LL
   Anniversary Date
 
 Clients:
  License and Software Maintenance 1st                    D51M3LL
   Anniversary
  License and Software Maintenance 2nd                    D51M4LL
   Anniversary
  Software Maintenance Renewal to                         E00I5LL
   Anniversary Date
  Software Maintenance after License to                   D51M5LL
   Anniversary Date
 
IBM Tivoli Bonus Pack for SAN Management
 Processors:
  License and Software Maintenance 1st                    D51TBLL
   Anniversary
  License and Software Maintenance 2nd                    D51TCLL
   Anniversary
  Software Maintenance Renewal to                         E00K0LL
   Anniversary Date
  Software Maintenance after License to                   D51TDLL
   Anniversary Date
 
 Clients:
  License and Software Maintenance 1st                    D51TELL
   Anniversary
  License and Software Maintenance 2nd                    D51TFLL
   Anniversary
  Software Maintenance Renewal to                         E00K1LL
   Anniversary Date
  Software Maintenance after License to                   D51TGLL
   Anniversary Date

To order a media pack or a documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                          Part
Description                                               Number
 
IBM Tivoli Storage Resource                               BJ0A8IE
 Manager V1.2
 Media Pack -- English, French,
 German, Spanish, Italian, Brazilian
 Portuguese
IBM Tivoli Storage Resource Manager                       BJ0A6IE
 for Databases V1.2
 Media Pack -- English
IBM Tivoli Storage Resource Manager                       BJ0A7IE
 for Chargeback V1.2
 Media Pack -- English
IBM Tivoli Storage Area Network                           BJ0AAML
 Manager V1.2
 Media Pack -- English, French,
 German, Spanish, Italian, Brazilian
 Portuguese
IBM Tivoli Bonus Pack for SAN                             BJ0A4ML
 Management V1.2
 Media Pack -- English, French,
 German, Spanish, Italian, Brazilian
 Portuguese

IBM Tivoli Storage Resource Manager, Tivoli Storage Resource Manager for Databases, Tivoli Storage Resource Manager for Chargeback, Tivoli SAN Manager, and Tivoli Bonus Pack for SAN Management are also available via Web download from Passport Advantage.

Withdrawal of Passport Advantage Part Numbers

The following Passport Advantage part numbers will be withdrawn on June 17, 2003.

                                                          Part
Description                                               Number
 
IBM Tivoli Storage Resource                               BJ08QIE
 Manager V1.1
 Media Pack -- English
IBM Tivoli Storage Resource                               BJ08MIE
 Resource Manager
 for Databases V1.1 Media Pack --
 English
IBM Tivoli Storage Resource                               BJ08PIE
 Manager
 for Chargeback V1.1 Media Pack --
 English

                                                          Part
Description                                               Number
 
IBM Tivoli Storage Area Network                           BJ080ML
 Manager V1.1
 Media Pack -- English, French,
 German, Spanish, Italian, Brazilian
 Portuguese
Documentation Pack -- Multilingual                        BJ082ML
IBM Tivoli Bonus Pack for SAN                             BJ08RML
 Management V1.1
 Media Pack -- English, French,
 German, Spanish, Italian, Brazilian
 Portuguese
Documentation Pack -- Multilingual                        BJ08VML

Ordering Information for non-Passport Advantage

5698-SRM, 5698-SRD, 5698-SRC, 5698-SRS, and 5698-SRE

To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge feature number in the quantity desired (maximum quantity of 250).

The quantity to be specified for the features in the following table is per processor and per client. A client is based on laptops, desktops, and technical workstations.

Use the following table to order the program products listed below:

 
Product                                        Feature Number
Number            Product Name                 Qty 1   Qty 250
 
5698-SRM          Tivoli Storage
                   Resource Manager
                  Processors:                  3169    3170
 
5698-SRD          Tivoli Storage
                   Resource Manager
                   for Databases
                  Processors:                  3225    3226
                  Clients:                     3223    3224
 
5698-SRC          Tivoli Storage
                   Resource Manager
                   for Chargeback
                  Processors:                  3221    3222
                  Clients:                     3219    3220
 
5698-SRS          Tivoli Storage Area
                   Network Manager
                  Processors:                  3165    3166
                  Clients:                     3163    3164
 
Product                                        Feature Number
Number            Product Name                 Qty 1   Qty 250
 
5698-SRE          Tivoli Bonus Pack
                   for SAN
                   Management
                  Processors:                  3159    3160
                  Clients:                     3157    3158

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

IBM Tivoli Storage Resource Manager

Maintenance IASP PID 1 Year:  5698-RM1
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance No Charge                 3291       3292
  Registration
 -- Software Maintenance 1 Year                    3295       3296
  Renewal
 -- Software Maintenance 1 Year                    3297       3298
  After License

Maintenance IASP PID 3 Year:  5698-RM3
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance 3 Year                    3303       3304
  Registration
 -- Software Maintenance 3 Year                    3305       3306
  Renewal
 -- Software Maintenance 3 Year                    3307       3308
  After License

IBM Tivoli Storage Resource Manager for Databases

Maintenance IASP PID 1 Year:  5698-RD1
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance No Charge                 3255       3256
  Registration
 -- Software Maintenance 1 Year                    3259       3260
  Renewal
 -- Software Maintenance 1 Year                    3261       3262
  After License
 
Clients:
 -- Software Maintenance No Charge                 3257       3258
  Registration
 -- Software Maintenance 1 Year                    3263       3264
  Renewal
 -- Software Maintenance 1 Year                    3265       3266
  After License

Maintenance IASP PID 3 Year: 5698-RD3

                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance 3 Year                    3267       3268
  Registration
 -- Software Maintenance 3 Year                    3269       3270
  Renewal
 -- Software Maintenance 3 Year                    3271       3272
  After License
 
Clients:
 -- Software Maintenance 3 Year                    3273       3274
  Registration
 -- Software Maintenance 3 Year                    3275       3276
  Renewal
 -- Software Maintenance 3 Year                    3277       3278
  After License
 
IBM Tivoli Storage Resource Manager for Chargeback
 
Maintenance IASP PID 1 Year:  5698-RC1
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance No Charge                 3227       3228
  Registration
 -- Software Maintenance 1 Year                    3231       3232
  Renewal
 -- Software Maintenance 1 Year                    3233       3234
  After License
 
Clients:
 -- Software Maintenance No Charge                 3229       3230
  Registration
 -- Software Maintenance 1 Year                    3235       3236
  Renewal
 -- Software Maintenance 1 Year                    3237       3238
  After License
 
Maintenance IASP PID 3 Year:  5698-RC3
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance 3 Year                    3239       3240
  Registration
 -- Software Maintenance 3 Year                    3241       3242
  Renewal
 -- Software Maintenance 3 Year                    3243       3244
  After License
 
Clients:
 -- Software Maintenance 3 Year                    3245       3246
  Registration
 -- Software Maintenance 3 Year                    3247       3248
  Renewal
 -- Software Maintenance 3 Year                    3249       3250
  After License
 
IBM Tivoli Storage Area Network Manager
 
Maintenance IASP PID 1 Year:  5698-RS1
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance No Charge                 3195       3196
  Registration
 -- Software Maintenance 1 Year                    3199       3200
  Renewal
 -- Software Maintenance 1 Year                    3201       3202
  After License
 
Clients:
 -- Software Maintenance No Charge                 3197       3198
  Registration
 -- Software Maintenance 1 Year                    3203       3204
  Renewal
 -- Software Maintenance 1 Year                    3205       3206
  After License
 
Maintenance IASP PID 3 Year:  5698-RS3
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance 3 Year                    3207       3208
  Registration
 -- Software Maintenance 3 Year                    3209       3210
  Renewal
 -- Software Maintenance 3 Year                    3211       3212
  After License
 
Clients:
 -- Software Maintenance 3 Year                    3213       3214
  Registration
 -- Software Maintenance 3 Year                    3215       3216
  Renewal
 -- Software Maintenance 3 Year                    3217       3218
  After License
 
IBM Tivoli Bonus Pack for SAN Management
 
Maintenance IASP PID 1 Year:  5698-RE1
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance No Charge                 3171       3172
  Registration
 -- Software Maintenance 1 Year                    3175       3176
  Renewal
 -- Software Maintenance 1 Year                    3177       3178
  After License
 
Clients:
 -- Software Maintenance No Charge                 3173       3174
  Registration
 -- Software Maintenance 1 Year                    3179       3180
  Renewal
 -- Software Maintenance 1 Year                    3181       3182
  After License
 
Maintenance IASP PID 3 Year:  5698-RE3
 
                                                   Feature    Feature
                                                   Number     Number
Description                                        Qty 1      Qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
 -- Software Maintenance 3 Year                    3183       3184
  Registration
 -- Software Maintenance 3 Year                    3185       3186
  Renewal
 -- Software Maintenance 3 Year                    3187       3188
  After License
 
Clients:
 -- Software Maintenance 3 Year                    3189       3190
  Registration
 -- Software Maintenance 3 Year                    3191       3192
  Renewal
 -- Software Maintenance 3 Year                    3193       3194
  After License

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases, and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Basic Machine-Readable Material: The distribution media features in the following table apply to the program numbers listed. To order, select the distribution medium feature for the desired program number.

Program
Number         Description
 
5698-SRM       Tivoli Storage Resource Manager
5698-RM1       SW Maintenance 1 Yr
5698-RM3       SW Maintenance 3 Yr
5698-SRD       Tivoli Storage Resource Manager
                for Databases
5698-RD1       SW Maintenance 1 Yr
5698-RD3       SW Maintenance 3 Yr
5698-SRC       Tivoli Storage Resource Manager
                for Chargeback
5698-RC1       SW Maintenance 1 Yr
5698-RC3       SW Maintenance 3 Yr
5698-SRS       Tivoli SAN Manager
5698-RS1       SW Maintenance 1 Yr
5698-RS3       SW Maintenance 3 Yr
5698-SRE       Tivoli Bonus Pack for
                SAN Management
5698-RE1       SW Maintenance 1 Yr
5698-RE3       SW Maintenance 3 Yr

 
                       Feature               Distribution
Language               Number                Medium
 
English                5809                  CD-ROM

Withdrawal from Marketing

The following IPLA software part numbers and feature numbers for IBM Tivoli Storage Resource Manager V1.1 are being obsoleted by this announcement. The effective withdrawal date is April 8, 2003.

The replacement product is IBM Tivoli Storage Resource Manager Express Edition V1.2, as announced in Software Announcement 203-090 , dated April 8, 2003.

Orders for these part numbers will not be accepted after the stated effective date of withdrawal, nor will normal marketing activities be available unless previous agreement exists between the customer and IBM.

                                                       Part
Program Name/Description                               Number
 
Clients:
 License and Software Maintenance                      D51T5LL
  1st Anniversary
 License and Software Maintenance                      D51T6LL
  2nd Anniversary
 Software Maintenance Renewal to                       E00JYLL
  Anniversary Date
 Software Maintenance after License to                 D51T7LL
  Anniversary Date

 
Product                                           Feature Number
Number         Product Name                       Qty 1   Qty 250
 
5698-SRM       Tivoli Storage
                Resource Manager
               Clients:                           3167    3168

IBM Tivoli Storage Resource Manager

Maintenance IASP PID 1 Year:  5698-RM1
 
                                                  Feature Feature
                                                  Number  Number
Description                                       Qty 1   Qty 250
 
Use authorizations (to be ordered
 in quantity):
Clients:
 -- Software Maintenance No                       3293    3294
  Charge Registration
 -- Software Maintenance 1 Year                   3299    3300
  Renewal
 -- Software Maintenance 1 Year                   3301    3302
  After License
 
Maintenance IASP PID 3 Year:  5698-RM3
 
                                                  Feature Feature
                                                  Number  Number
Description                                       Qty 1   Qty 250
 
Use authorizations (to be ordered in quantity):
Clients:
 -- Software Maintenance 3 Year                   3309    3310
  Registration
 -- Software Maintenance 3 Year                   3311    3312
  Renewal
 -- Software Maintenance 3 Year                   3313    3314
  After License

Replacement Product Information

                                             Part
Program Name/Description                     Number
 
IBM Tivoli Storage Resource                  D528QLL
 Manager Express Edition

Terms and Conditions

Agreement

For orders under 5698-SRM, 5698-SRD, 5698-SRC, 5698-SRS, 5698-SRE: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support (Software Maintenance) for Selected Programs (Z125-6495), and an Order Form.

For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: 30 day money-back guarantee

Usage Restriction: Yes. Usage is limited to the quantity of processors and clients licensed.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Software Maintenance is in effect

Educational Allowance Available: Yes, to qualified education institution customers

Percentage: 15%

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies

  • Software Maintenance under Passport Advantage: Yes
  • Software Maintenance for IBM Tivoli products: Yes

Complementary Introductory Support: Not available

Software Maintenance and End of Support (EOS): Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you. The Software Maintenance duration period shall be less than one year for programs acquired after the announcement of a program's EOS date.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Software Maintenance for IBM Tivoli Products and Passport Advantage

Software Maintenance

  • Support Center applies: Yes. Access is available through the IBM Support Center, 800-237-5511
  • Support Web Site for Problem Reporting:
  • Availability of Software Maintenance:
    • The first year of Software Maintenance is included with the license at no additional charge. The first year starts when the product is shipped to the customer. For a fee, Software Maintenance can be extended until three years from the date of license acquisition.
    • Software Maintenance is available for a one year and three year renewal for a fee as part of the IAAS, IIAAPS, or any equivalent agreement.
  • Availability of Passport Advantage Software Maintenance:
    • Passport Advantage Software Maintenance is provided at no additional charge for each eligible program acquired for one year from its date of delivery. For an additional fee, a license can be acquired with maintenance to the second anniversary date.
    • Passport Advantage Software Maintenance is provided for renewal, for a fee, at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Maintenance after License option to renew their maintenance agreement when they require a new level of software code or remote technical support.
  • Software Maintenance and Passport Advantage Software Maintenance are available until twelve months after announcement of product discontinuance, (that is, end of life [EOL]).
  • APAR Mailing Address:
      Tivoli Systems Inc.
      11400 Burnet Road
      Austin, TX 78758
      Attention: Product Development

IBM Operational Support Services — Support Line: No

IBM Software Support Guide Web Site: A document which provides guidelines and reference materials for IBM Service and Support.

Product Web Site

A complete list of products and licensing documents are available at the following Web site:

Prices

Prices are unaffected by this announcement.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability because of faster problem resolution and pre-emptive monitoring. IBM Electronic Services comprises two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is a no-additional charge software that resides on your IBM eServer system that is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs and performance information. If the server is under a current IBM maintenance service agreement or within the IBM Warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit:

Order Now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
The e-business logo and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
AIX, DB2, WebSphere, NetView, SP2, RS/6000, and DB2 Universal Database are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a registered trademark of Intel Corporation.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.