IBM United States
Software Announcement 202-254
October 8, 2002

IBM Tivoli Switch Analyzer V1.2 Offers Layer 2 Root-Cause Analysis on Additional Platforms

 ENUS202-254.PDF (33KB)


At a Glance

  • Provides a report for quick verification of switches with enough information to be managed at the Layer 2 level
  • Delivers an automated method to help ensure high availability and reliability
  • Helps reduce down time for Layer 2 devices and downstream devices
  • Provides an efficient method to deal with network outages
  • Performs problem correlation of Layer 2 devices, interfaces, and ports with Layer 3 topology

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

IBM Tivoli® Switch Analyzer V1.2 extends the management capabilities of IBM Tivoli solutions by providing switching (also known as Layer 2) root-cause management. Today's TCP/IP networks require multiple protocols for high-speed communications and insight into the behavior and status of Layer 2. In conjunction with IBM Tivoli NetView® and IBM Tivoli Enterprise™ Console, IBM Tivoli Switch Analyzer V1.2 extends IBM Tivoli's end-to-end network and event-management capabilities.

New in Release 2:

  • Adds national language support for Japanese, Korean, and Simplified Chinese
  • Adds platform support for Windows NT®, Windows® 2000, Windows XP, Red Hat Linux, SuSe Linux, and Linux for zSeries™
  • Offers report capability for quick verification of switches with enough information to be managed at the Layer 2 level
  • Improves ease of installation

Key Prerequisites

  • IBM Tivoli NetView (Distributed) 7.1.3

Planned Availability Dates

  • November 1, 2002 (electronic software delivery)
  • November 15, 2002 (media and documentation)

Description

IBM Tivoli Switch Analyzer V1.2 is part of a comprehensive IBM Tivoli network management solution that combines Layer 2, Layer 3, and event management into a root-cause tool. It helps you identify the root-cause of a problem and solve the problem, not the symptom. IBM Tivoli Switch Analyzer V1.2 installs on top of IBM Tivoli NetView (Distributed) V7.1.3 and enhances the event management capabilities of IBM Tivoli NetView through the following:

  • Provides Layer 2 root-cause analysis for local area network switches with the capability to identify relationships between devices, including Layer 2 and Layer 3 devices
  • Provides frame relay root-cause analysis that can help diagnose frame relay problems across wide area networks, extending root-cause analysis into a much broader set of networks
  • Operates within IBM Tivoli NetView's control architecture and leverages IBM Tivoli NetView's data structures to add Layer 2 relationship information within its own Layer 2 databases
  • Stores Layer 2 status availability information in the IBM Tivoli Enterprise Data Warehouse via IBM Tivoli NetView V7.1.3

Consolidation and Correlation

By providing Layer 2 discovery and correlation with Layer 3 topology, IBM Tivoli Switch Analyzer V1.2 offers a root-cause solution without requiring human intervention. A single outage on a central network device can cause numerous outages across your enterprise. IBM Tivoli's root-cause module can simplify the outage complexity, correlating down events to a single root-cause. This helps ensure that resources get directed to the source of the problem and not to multiple symptomatic problems that are simply a result of the root-cause.

For example, during a network event storm, IBM Tivoli Switch Analyzer V1.2 can filter out extraneous events to determine the true cause of the problem. By identifying the root-cause, IBM Tivoli Switch Analyzer V1.2 can help to:

  • Reduce the time to repair
  • Improve the delivery of IT services
  • Cut overhead costs

Switch Verification Reporting

A new report allows the operator to quickly verify which switches have enough information to be managed at the Layer 2 level.

Automatic Management

IBM Tivoli Switch Analyzer V1.2 automatically discovers Layer 2 devices and identifies the network relationships through Simple Network Management Protocol (SNMP) interrogation of Layer 2 switches. With this information, IBM Tivoli Switch Analyzer V1.2 gains an understanding of the switches, ports, and blades in relation to the known Layer 3 topology. IBM Tivoli Switch Analyzer V1.2 takes the information gained from interrogating Layer 2 devices and blends it with the Layer 3 information to form a more complete view of the Layer 2/3 topology.

Redundant Path Correlation

IBM Tivoli Switch Analyzer V1.2 supports redundancy in the network, which presents special considerations for root-cause correlation. Network triangulation or meshing causes upstream or downstream arguments to appear insignificant, implying that there should be additional logic to correlate in these complex environments. IBM Tivoli Switch Analyzer V1.2 solves this with a unique root-cause correlation process where the logical weight of down interfaces, ports, and cards is taken into account.

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Switch Analyzer V1.2 relies on the user interfaces of IBM Tivoli NetView and IBM Tivoli Enterprise Console® for presentation of information.

Reference Information

Software Announcement 202-081 , dated April 9, 2002.

Trademarks

 
The e-business logo and zSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
NetView is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for many IBM Tivoli® products. Education is offered through IBM Learning Services, and through IBM Tivoli Systems. Worldwide information about education offerings is available on the IBM Learning Services home page at:

For current information on IBM Tivoli Systems education, call 888-746-3331, or visit the IBM Tivoli Systems home page at:

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

and through the Passport Advantage Web site at:

Publications

The following softcopy publications will be available, in English, on the product CD-ROM on the planned availability date.

  • IBM Tivoli Switch Analyzer V1.2 Release Notes
  • IBM Tivoli Switch Analyzer V1.2 Systems Administrator/User's Guide

Softcopy publications, in English and translated languages, will be available from the following Web site after November 1, 2002:

Technical Information

Specified Operating Environment

Hardware Requirements

Hardware platforms supporting the operating systems at the software levels stated in the Software Requirements section.

Software Requirements

Required IBM Tivoli Prerequisite Product

  • IBM Tivoli NetView® (Distributed) 7.1.3

IBM Tivoli Switch Analyzer V1.2 installs on IBM Tivoli NetView (Distributed) V7.1.3, which is available as a stand-alone product or as part of IBM Tivoli Enterprise™ Console V3.8.

Operating Systems Supported

  • IBM AIX® 4.3.3 (Maintenance Level 9) or 5.1
  • Solaris 2.8
  • Linux xSeries™
    • Red Hat 7.2
    • SuSe 7.2
  • Linux for zSeries™
    • z/OS™ 7.0
  • Microsoft™
    • Windows NT® 4.0 with Service Pack 6a
    • Windows® 2000 (Professional, Server, or Advanced Server) with Service Pack 2
    • Windows XP Professional

Planning Information

Packaging: IBM Tivoli Switch Analyzer V1.2 is distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROMs
  • Publications (refer to the Publications section)

Software electronic license (SEL) applies. License Information is included in the product code. This program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI) if appropriate, which will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, Auditability, and Control

IBM Tivoli Switch Analyzer V1.2 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Passport Advantage Customer: Media Pack Entitlement Details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled Maintenance Offerings Description

  • Tivoli Switch Analyzer Processor
  • Tivoli Switch Analyzer Port
  • Tivoli Switch Analyzer zSer Proc
  • Tivoli Switch Analyzer zSer Port

                                                         Part
Media Pack Description                                   Number
 
IBM Tivoli Switch Analyzer V1.2                          BJ066ML

New Licensees

Orders for new licenses will be accepted now. Shipment will begin on the planned availability date.

Ordering Information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor and per port. To order for Passport Advantage, specify the desired part number and quantity.

                                                         Part
Description                                              Number
 
Charge Unit: Processors
 
IBM Tivoli Switch Analyzer -- License and                D515HLL
 Software Maintenance 1st Anniversary
IBM Tivoli Switch Analyzer -- License and                D515ILL
 
 Software Maintenance 2nd Anniversary
IBM Tivoli Switch Analyzer -- Software                   E00AMLL
 Maintenance Renewal to
 Anniversary Date
IBM Tivoli Switch Analyzer -- Software                   D515JLL
 Maintenance After License to
 Anniversary Date
 
IBM Tivoli Switch Analyzer for zSeries                   D51TRLL
 -- License and Software Maintenance
 1st Anniversary
IBM Tivoli Switch Analyzer for zSeries                   D51TSLL
 -- License and Software Maintenance
 2nd Anniversary
IBM Tivoli Switch Analyzer for zSeries                   E00K5LL
 -- Software Maintenance Renewal to
 Anniversary Date
IBM Tivoli Switch Analyzer for zSeries                   D51TTLL
 -- Software Maintenance After License
 to Anniversary Date
 
                                                         Part
Description                                              Number
 
Charge Unit: Port
 
IBM Tivoli Switch Analyzer -- License and                D515KLL
 Software Maintenance 1st Anniversary
IBM Tivoli Switch Analyzer -- License and                D515LLL
 Software Maintenance 2nd Anniversary
IBM Tivoli Switch Analyzer -- Software                   E00ANLL
 Maintenance Renewal to
 Anniversary Date
IBM Tivoli Switch Analyzer -- Software                   D515MLL
 Maintenance After License to
 Anniversary Date
 
IBM Tivoli Switch Analyzer for zSeries                   D51TULL
 -- License and Software Maintenance
 1st Anniversary
IBM Tivoli Switch Analyzer for zSeries                   D51TVLL
 -- License and Software Maintenance
 2nd Anniversary
IBM Tivoli Switch Analyzer for zSeries                   E00K6LL
 -- Software Maintenance Renewal to
 Anniversary Date
IBM Tivoli Switch Analyzer for zSeries                   D51TWLL
 -- Software Maintenance After License
 to Anniversary Date

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                         Part
Description                                              Number
 
IBM Tivoli Switch Analyzer V1.2                          BJ066ML
 Media Pack -- Multilingual

IBM Tivoli Switch Analyzer V1.2 is also available via Web download from Passport Advantage.

Withdrawal of Passport Advantage Part Number

The following Passport Advantage part number will be withdrawn on December 10, 2002:

                                                         Part
Description                                              Number
 
IBM Tivoli Switch Analyzer V1.1                          BJ05LIE
 Media Pack

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, seven days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short-duration installation and usage (how-to) questions and code-related problems.
  • Support during normal country business hours, namely prime-shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime-shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, seven days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software, an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy, integrated access to the following information and functions:

    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, seven days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission and management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Terms and Conditions

Agreement: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: 30-day money-back guarantee

Usage Restriction: Yes. Usage is limited to the quantity of processors and ports licensed.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Software Maintenance is in effect

Educational Allowance Available: Yes, to qualified education institution customers

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Nonrestricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies

  • Software Maintenance under Passport Advantage: Yes

Complementary Introductory Support: Not available

Program Services and End of Support: Program services for an IBM Tivoli program are one year from the date IBM or your Business Partner makes the program available to you. The program services duration period shall be less than one year for programs acquired after the announcement of a program's end-of-support (EOS) date.

EOS for programs or versions and releases of programs will be announced 12 months before the effective date.

Passport Advantage Software Maintenance

  • Support Center Applies: Yes. Access is available through the IBM Support Center, 800-237-5511.

  • Support Web Site for Problem Reporting:

  • Availability of Passport Advantage Software Maintenance:
    • Passport Advantage Software Maintenance is provided at no additional charge for each eligible program acquired until the first anniversary date. For an additional fee, a license can be acquired with maintenance to the second anniversary date.
    • Passport Advantage Software Maintenance is provided for renewal for a fee at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Maintenance after License option to renew their maintenance agreement when they require a new level of software code or remote technical support.

  • Passport Advantage Software Maintenance Available Until: Twelve months after announcement of product discontinuance, which is the end of life (EOL) date

  • APAR Mailing Address:
      IBM
      11400 Burnet Road
      Austin, TX 78758
      Attention: Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

Order Now

 Use Priority/Reference Code: YE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
xSeries, zSeries, and z/OS are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
NetView and AIX are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Notes is a registered trademark of Lotus Development Corporation and/or IBM Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.