IBM United States
Software Announcement 202-233
September 24, 2002

IBM Tivoli Business Systems Manager V2.1 Helps Simplify IT Management with New Command and Control Features

 ENUS202-233.PDF (99KB)


At a Glance

Image

  • Delivers end-to-end availability management from the host to the browser
  • Provides a single focal point monitor of IT resources
  • Recognizes the state of a business process as well as the involved IT resources
  • Helps provide efficient error recognition and error correction
  • Helps increase awareness of individual business processes
  • Delivers proactive problem and change management
  • Allows effective deployment of IT resources
  • Can help increase productivity and availability, and lower costs

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

IBM Tivoli® Business Systems Manager Version 2 Release 1 (V2.1) helps simplify management of today's mission-critical e-business systems by providing the ability to help manage real-time problems in the context of an enterprise's business priorities. As a single point of management and control, IBM Tivoli Business Systems Manager V2.1 can:

  • Enable you to graphically monitor and control interconnected business components and operating system resources
  • Help manage business systems by understanding and managing the dependencies between business system components and their underlying infrastructure
  • Show you the business systems that are (or will be) impacted by outages almost instantaneously

New in this Version

  • Java™ console enhancements
  • New Web console
  • Automatic trouble ticketing
  • New security groups
  • Support for Tivoli Enterprise™ Data Warehouse and IBM Tivoli Service Level Advisor
  • Automated business system view creation
  • DB2® and IMS™ subsystem support for Sysplex
  • Enhanced WebSphere® for OS/390® support
  • Improved IBM Tivoli Enterprise Console® interface

Key Prerequisites

Host Software

  • OS/390 2.8, or later
  • IBM Tivoli NetView® for z/OS™ 5.1
  • IBM Tivoli NetView for OS/390 1.3, or later
  • VTAM® V4.4 (only required for configurations using SNA)

Host and Distributed Software Unique for Host Support

  • For SNA and TCP/IP communications, one of the following:
    • Microsoft™ SNA Server 4.0 with Service Pack 2
    • Microsoft Host Integration Server 2000

Refer to the Software Requirements section for a detailed list of prerequisites.

Planned Availability Dates

  • September 27, 2002 (electronic software delivery)
  • October 11, 2002 (media and documentation)

Description

IBM Tivoli Business Systems Manager V2.1 provides a single point of management and control for real-time operations for end-to-end business systems management. It can show you which business systems are (or will be) impacted by outages almost instantaneously. As a result, IT personnel can prioritize and plan work based on the impact to the affected businesses.

Business Impact Management capabilities of IBM Tivoli Business Systems Manager V2.1 can:

  • Manage in context of business priorities
  • Provide centralized Web, client-server, and host environment management
  • Leverage installed base of monitoring products

Real-time Management capabilities of IBM Tivoli Business Systems Manager V2.1 can:

  • Provide event-driven management
  • Show which business systems are impacted by resource outages
  • Display near instantaneous (real-time) service level status
  • Display resource relationships in tables, hierarchical trees, and hyperviews
  • Use flexible grouping mechanisms to display near real-time status of lines of business, departments, regions, and sets of similar or dissimilar resources

IBM Tivoli Business Systems Manager V2.1 provides business system views that enable you to view collections of managed objects in flexible arrangements. Business system views can be displayed in a hierarchical tree view, a hyperview, or a table view. Users can open multiple windows with each containing different hierarchical business system views. This enables the monitoring of the various components, and relationships between components, of e-business systems and services they deliver. Business system views can be based on:

  • Line of business
  • Business process
  • Application or set of applications
  • Department
  • Vertical area of responsibility (for example, databases)
  • Geographical region

IBM Tivoli Business Systems Manager V2.1 has the following new features:

Java Console Enhancements

  • Topology View
    • Windows® client only
    • CICSPlex®, IP, user defined
  • Improved Customization
    • Background views
    • Colors and load GIF images
    • Multiple object select for drag and drop into business systems
    • Generic Graphical User Interface (GUI) with external problem management systems

New IBM Tivoli Business Systems Manager Web Console

  • Avoids the need to install a client
  • Supports Secure Sockets Layer (SSL) connections

Automatic Trouble Ticketing

  • Enables you to automatically open trouble tickets based on event and message types

New Security Groups

  • Provides the ability to restrict privileges on business views by user ID

Failover and Product Recovery

  • Is designed to provide near 24 X 7 availability

IBM Tivoli Service Level Advisor and Tivoli Enterprise Data Warehouse Integration

  • Loads resource and business system availability data into the Tivoli Enterprise Data Warehouse for reporting and for input to IBM Tivoli Service Level Advisor

Automated Business System (ABS) View Creation

  • Provides the ability to automatically create business system views based on customer-defined criteria

Continued Support for Third Party System Management Products

  • Enables you to import NetIQ- and BMC Patrol-managed resources and events into IBM Tivoli Business Systems Manager V2.1

DB2 and IMS Subsystem Support for Sysplex

  • Enables you to view one object per sysplex
  • Eliminates redundant subsystems across all images to support sysplex
  • Includes autodiscovery of DB2 and IMS resources
  • Enables movement of the entire subsystem from OS/390 image to OS/390 image across the physical resource view

Enhanced WebSphere for OS/390 Support

  • Provides new classes for WebSphere and 390 WebSphere
    • Component Broker (CB)
    • Daemon
    • Application Server
    • Interface Repository Server
    • Naming Server
    • System Management Server
  • Objects can be autodiscovered via events that are generated when WebSphere starts
  • Event processing routine dynamically creates 'unknown' server instance objects and links them to their partner server objects
  • Server objects are created dynamically upon creation of their first instance

OS/390 Storage Management Enhancement

  • Provides support for Extended Remote Copy (XRC) and HSM-DFSMS

Improved IBM Tivoli Enterprise Console Interface

  • Delivers two-way communication, enabling you to acknowledge and close events from either product

Improved Product Installation and Implementation

  • Allows you to quickly create business system views using either drag and drop or the ABS creation feature

Accessibility by People with Disabilities

The following features support use by people with disabilities:

  • Operation by keyboard for most functions
  • Optional font enlargement and high-contrast display settings
  • Avoids the use of blinking text, objects, or other elements
  • Sets the name and description on components, including icons and graphics
  • Documentation is provided in an accessible format

Product Positioning

IBM Tivoli Performance and Availability Solution Overview

The IBM Tivoli performance and availability portfolio is an integrated family of products that is designed to provide a comprehensive and scalable solution for centralized management of e-business operations that span Web, client-server, and host environments. IBM Tivoli can simplify performance and availability management by consolidating and integrating products into three independent layers that offer three distinctive types of value, yet provide superior management capabilities when used together. All offerings are designed to help provide you with out-of-the-box value and rapid return on investment, while minimizing total cost of ownership through high quality and comprehensive functionality.

IBM Tivoli simplifies autonomic prevention and recovery of IT problems at their source with out-of-the-box IBM best practices in the IBM Tivoli Monitoring products (yellow layer). Event correlation and automation products (green layer) provide centralized autonomic prevention and recovery of IT problems that span multiple resources. By providing better root cause analysis and automated responses to identified problems, these products can help you:

  • Eliminate the cost of downtime
  • Reduce personal costs
  • Improve your return on IT investments

IBM Tivoli Business Systems Manager V2.1 is a focal point monitoring solution that provides you with a business view of your IT environment. IBM Tivoli Business Systems Manager V2.1 uses multiple IBM Tivoli and third party monitoring solutions to obtain events and messages on the health of the resources it is managing. From an autonomic computing perspective, IBM Tivoli Business Systems Manager V2.1 will receive and post events and messages notifying you that a problem has occurred and will clear these events and messages when the resource is again operational.

Reference Information

  • Software Announcement 201-168 , dated June 12, 2001.
  • Software Announcement 202-087 , dated April 9, 2002.

Trademarks

 
IMS and z/OS are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
DB2, OS/390, WebSphere, NetView, VTAM, and CICSPlex are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for many IBM Tivoli® products. Education is offered through IBM Learning Services, and through IBM Tivoli Systems. Worldwide information about education offerings is available on the IBM Learning Services Web site at:

For current information on IBM Tivoli Systems education, call 888-746-3331, or visit the IBM Tivoli Systems Web site at:

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

and through the Passport Advantage Web site at:

Publications

The following softcopy publications will be available on a separate CD-ROM, in English, for delivery with the basic machine-readable material on the planned availability date.

Title
 
IBM Tivoli Business Systems Manager V2.1
 Getting Started
IBM Tivoli Business Systems Manager V2.1
 Installation and Configuration
IBM Tivoli Business Systems Manager V2.1
 Administrator's Guide
IBM Tivoli Business Systems Manager V2.1
 User's Guide
IBM Tivoli Business Systems Manager V2.1
 Messages
IBM Tivoli Business Systems Manager V2.1
 Release Notes
IBM Tivoli Business Systems Manager V2.1
 Diagnosis Guide

Softcopy publications, in English and translated languages, will be available after October 23, 2002, from the following Web site:

Technical Information

Specified Operating Environment

Hardware Requirements

Host

Refer to Software Requirements for the host operating system versions supported by IBM Tivoli Business Systems Manager V2.1

Host and Distributed Servers1

SQL Database Server

  • Processor: Dual Pentium® III 866 MHz Xeon, 1 MB Cache, Quad Processor Capable
  • Memory: 4 GB RAM
  • System Drive:
    • Windows® 2000 with Service Pack 2 — 2 GB Available Disk Space
    • Windows NT® 4.0 with Service Pack 6a — 1 GB Available Disk Space
  • Data Drive: 72 GB Available Disk Space

History Database Server

  • Processor: Dual Pentium III 866 MHz Xeon, 1 MB Cache, Quad Processor Capable
  • Memory: 4 GB RAM
  • System Drive:
    • Windows 2000 with Service Pack 2 — 2 GB Available Disk Space
    • Windows NT 4.0 with Service Pack 6a — 1 GB Available Disk Space
  • Data Drive: 108 GB Available Disk Space

Event Handler Server for OS/390® Feeds

  • Processor: Single Pentium III 866 MHz, Dual Processor Capable
  • Memory: 1 GB RAM2
  • System Drive:
    • Windows 2000 with Service Pack 2 — 2 GB Available Disk Space
    • Windows NT 4.0 with Service Pack 6a — 1 GB Available Disk Space
  • Data Drive: 8 GB Available Disk Space

Propagation Server

  • Processor: Single Pentium III 866 MHz, Dual Processor Capable
  • Memory: 1 GB RAM
  • System Drive:
    • Windows 2000 with Service Pack 2 — 2 GB Available Disk Space
    • Windows NT 4.0 with Service Pack 6a — 1 GB Available Disk Space
  • Data Drive: 4 GB Available Disk Space

SNA Server

  • Processor: Single Pentium III 866 MHz
  • Memory: 1 GB RAM
  • System Drive:
    • Windows 2000 with Service Pack 2 — 2 GB Available Disk Space
    • Windows NT 4.0 with Service Pack 6a — 1 GB Available Disk Space
  • Data Drive: 4 GB Available Disk Space

Java™ Console Server3

  • Processor: Single Pentium III 866 MHz, Dual Processor Capable
  • Memory: 1 GB RAM
  • System Drive:
    • Windows 2000 with Service Pack 2 — 2 GB Available Disk Space
    • Windows NT 4.0 with Service Pack 6a — 1 GB Available Disk Space
  • Data Drive: 4 GB Available Disk Space

Web Console Server4

  • Processor: Single Pentium III 700 MHz, Dual Processor Capable
  • Memory: 1 GB RAM
  • System Drive:
    • Windows 2000 with Service Pack 2 — 2 GB Available Disk Space
    • Windows NT 4.0 with Service Pack 6a — 1 GB Available Disk Space
  • Data Drive: 4 GB Available Disk Space

Java Console Clients

Windows NT 4.0 with Service Pack 6a

  • Processor: 600 MHz
  • Memory: Minimum 256 MB RAM; Recommended 384 MB RAM
  • Available Disk Space: 100 MB

Windows 2000 with Service Pack 2

  • Processor: 600 MHz
  • Memory: Minimum 384 MB RAM; Recommended 512 MB RAM
  • Available Disk Space: 100 MB

Windows XP

  • Processor: 600 MHz
  • Memory: Minimum 384 MB RAM; Recommended 512 MB RAM
  • Available Disk Space: 100 MB

AIX® 4.3.3

  • Processor: 500 MHz
  • Memory: Minimum 384 MB RAM; Recommended 512 MB RAM
  • Available Disk Space: 100 MB

Solaris 2.7 or 2.8

  • Processor: 500 MHz
  • Memory: Minimum 384 MB RAM; Recommended 512 MB RAM
  • Available Disk Space: 100 MB

Red Hat Linux 6.2

  • Processor: 600 MHz
  • Memory: Minimum 384 MB RAM; Recommended 512 MB RAM
  • Available Disk Space: 100 MB

Minimum Screen Resolution

  • 1024 X 768

Web Console Clients

  • Web Browser: Internet Explorer 5.x or 6.04

1
Hardware recommendations are based on distributing the IBM Tivoli Business Systems Manager server services across the maximum number of machines
2
IBM Tivoli Business Systems Manager implementations supporting host feeds should have a minimum of 1 GB RAM plus 50 MB of additional RAM for each host operating system supported in the implementation.
3
Because of the possible performance impact, the Console Server and Web Console Server should not be installed on the same physical machine. Also, they should not be installed on the same physical machine as any other IBM Tivoli Business Systems Manager server component. The Console Server and Web Console Server should each be installed on their own dedicated machine.
4
Refer to Microsoft's recommended hardware specifications to select your Web Console system's hardware.

Software Requirements

Host Software

Host Prerequisites

  • IBM Tivoli NetView® for OS/390 1.3, or later
  • IBM Tivoli NetView for z/OS™ 5.1
  • OS/390 2.8, or later
  • VTAM® 4.4 (only required for configurations using SNA)

Distributed Software Unique for Host Support

  • For SNA and TCP/IP Communications, any of the following:
    • Microsoft™ SNA Server 4.0 with Service Pack 2
    • Microsoft Host Integration Server 2000

Host and Distributed Servers Requirements

Operating Systems5

  • Windows NT 4.0 Enterprise Edition with Service Pack 6a or Server Edition with Service Pack 6a
  • Windows 2000 Advanced Server Edition with Service Pack 2 or Server Edition with Service Pack 2

Database5

  • SQL Server 7.0 Enterprise with Service Pack 4 or SQL Server 7.0 with Service Pack 4
  • SQL Server 2000 Enterprise with Service Pack 3 or SQL Server 2000 with Service Pack 3

Additional Required Software

  • MKS Toolkit for System Administrators 7.5, or later
  • Windows NT 4.0 Resource Kit Supplement 3.0
  • Windows 2000 Resource Kit
  • Microsoft Internet Information Server (IIS) — Version 4.0 or from the Microsoft option pack (required for IBM Tivoli Business Systems Manager History Server and for the Java Console Server)
  • Microsoft VCRedist.exe (www.microsoft.com)6

JDBC Drivers7

  • DataDirect Connect for JDBC 2.2 or 3.0 (must be purchased from DataDirect)
  • Microsoft SQL Server 2000 Driver for JDBC (only available to SQL 2000 licenses)

5
IBM Tivoli Business Systems Manager V2.1 includes five "server" services which can be run together or separately on multiple physical (hardware) servers. Physical (hardware) servers not running the SQL database can use the "server" editions of the Microsoft NT or Microsoft 2000 operating system. Distributed-only implementations of IBM Tivoli Business Systems Manager V2.1, with event throughput of less than 30 events per minute, can support the "server" editions of the Microsoft NT or Microsoft 2000 operating system and SQL server products. Distributed implementations with greater than 30 events per minute, and all implementations supporting host feeds, require the enterprise or advanced editions of the Microsoft operating system and SQL server products.
6
This file is only required when using the Intelligent Monitors feature of IBM Tivoli Business Systems Manager V2.1
7
JDBC drivers are only required to be installed on machines that will have either the Java Console Server service or the Common Listener service installed.

IBM Tivoli Business Systems Manager V2.1 supports the following:

  • IBM CICS® Transaction Server 1.3, 2.1, and 2.2
  • IBM Tivoli NetView for OS/390 1.3 and 1.4
  • IBM Tivoli Enterprise™ Console 3.6.2 and 3.7.1
  • IBM Tivoli Management Framework 3.6.1, or later
  • IBM Tivoli Operations, Planning, and Control 2.2 and 2.3
  • IBM Tivoli Workload Scheduler 8.1 (Host and Distributed)
  • IBM IMS™ 6.0, 7.0, and 8.0
  • IBM DB2® Versions 6 and 7
  • IBM DB2PM Versions 5, 6, and 7
  • IBM WebSphere® OS/390 3.5, 4.0, and 4.0.1
  • IBM Tivoli Storage Management Systems 1.4 and 1.5
  • IBM Storage Management Systems for OS/390 2.10
  • IBM System Automation for OS/390 1.3 and 2.1
  • IBM Tivoli NetView (Distributed) 7.1 and 7.1.2
  • IBM Tivoli Distributed Monitoring 3.6.2, 4.1, and 5.1
  • BMC Mainview for MVS™ 2.5.01, or later
  • BMC Mainview for CICS 5.4.0, or later
  • BMC Mainview for IMS 3.2.0, or later
  • BMC Mainview for DB2 7.1, or later
  • BMC Control M 5.1.4
  • BMC Auto Operator 6.0 and 6.1
  • BMC Patrol 3.4
  • Landmark TMON for MVS 2.0, or later
  • Landmark TMON for CICS 2.0, or later
  • Landmark TMON for DB2 3.2, or later
  • CA/7 3.2 and 3.3
  • CA TNG 2.1, 2.2, and 2.4
  • CA OPS/MVS 4.2, 4.3, and 4.4
  • Candle Omegamon II for MVS Versions 500 and 520
  • Candle Omegamon II for CICS Versions 500 and 520
  • Candle Omegamon II for DB2 Versions 500 and 520
  • Candle Omegamon II for IMS Versions 500 and 520
  • Candle AF/Operator 3.1.0 and 3.2.0
  • ASG Zeke 4.5 and 5.1
  • NetIQ AppManager 4.02

Installation Considerations

The installation and deployment of IBM Tivoli Business Systems Manager V2.1 is designed to be done in concert with a qualified professional services. A services engagement is required. The content and scale of the services engagement will be tailored to the individual customer environment.

Planning Information

Packaging: IBM Tivoli Business Systems Manager V2.1 is distributed with:

  • An International Program License Agreement (Z125-3301)
  • A License Information document (GC23-4482)
  • z/OS Customized Offering — 3480 tape
  • Distributed Edition — CD-ROM
  • Softcopy Publications CD-ROM (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI) if appropriate, and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, Auditability, and Control

IBM Tivoli Business Systems Manager V2.1 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Passport Advantage Customer: Media Pack Entitlement Details

Customers with active Maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

                                     Part
Media Pack Description               Number
 
IBM Tivoli Business Systems          BJ00LML
 Manager V2.1
 
Entitled Maintenance Offerings Description
 
Tivoli Business Sys Mgr Proc
Tiv Storage Obj Mgr TMP (5698-BSM)

New Licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic License: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM eServer zSeries™ platform is based on MSUs and pricing on other platform servers is per processor.

zSeries MSU Table (Value Unit Exhibit VUE006)

Product Name           Tivoli Management Points Per zSeries MSU
 
IBM Tivoli Business    Base 3  4-45  46-175  176-315  316+
 Systems Manager
 for z/OS
                       5,200   230   92      70       46

Ordering Information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simply management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor (Distributed Edition) and per number of required Tivoli Management Points (z/OS Edition).

To order for Passport Advantage, specify the desired part number and quantity.

                                                       Part
Description                                            Number
 
Charge Unit: Processors
IBM Tivoli Business Systems Manager -- License         D5149LL
 and Software Maintenance 1st Anniversary
IBM Tivoli Business Systems Manager -- License         D514ALL
 and Software Maintenance 2nd Anniversary
IBM Tivoli Business Systems Manager -- Software        E00ABLL
 Maintenance Renewal to Anniversary Date
IBM Tivoli Business Systems Manager -- Software        D514BLL
 Maintenance after License to Anniversary Date
 
Charge Unit: Tivoli Management Points
IBM Tivoli Business Systems Manager for z/OS --        D5115LL
 License and Software Maintenance 1st Anniversary
IBM Tivoli Business Systems Manager for z/OS --        D5116LL
 License and Software Maintenance 2nd Anniversary
IBM Tivoli Business Systems Manager for z/OS --        E0096LL
 Software Maintenance Renewal to Anniversary Date
IBM Tivoli Business Systems Manager for z/OS --        D5117LL
 Software Maintenance after License to Anniversary
 Date
Important Note: Refer to the zSeries MSU Table above

To order a media pack or a documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                       Part
Description                                            Number
 
IBM Tivoli Business Systems Manager V2.1               BJ00LML
 Media Pack -- Multilingual
IBM Tivoli Business Systems Manager V2.1               BJ01IIE
 Documentation Pack -- International
 English

IBM Tivoli Business Systems Manager V2.1 is also available via Web download from Passport Advantage.

Withdrawal of Passport Advantage Part Numbers

The following Passport Advantage part number will be withdrawn on November 7, 2002.

                                                       Part
Description                                            Number
 
IBM Tivoli Business Systems Manager V1.5               BJ04JIE
 Media Pack

Ordering Information for z/OS Customized Offerings

Ordering z/OS Customized Offerings via Passport Advantage

Specify the custom build part number from the table below. Ordering this part number generates a contact of a regional IBM Customer Support Office ("Techline") to the customer to configure an order for customized media via the CFSW configurator.

                                                      Part
Description                                           Number
 
IBM Tivoli Business Systems Manager for z/OS --       D5118LL
 Custom Build Registration

Ordering Media Features for z/OS Customized Offerings

Select a media feature and select the custom build registration feature from the table below.

Also, specify feature number 9001 for asset registration.

                                        Custom
                                        Build
Product                                 Regis-  Media   Media
Number   Description/Language           tration Feature Type
 
5698-BSM IBM Tivoli Business Systems    2436    5802    3480 tape
 Manager for z/OS -- International
 English

Ordering z/OS Customized Offerings Support

For each component's product number within the z/OS Customized Offerings Software Subscription and Annual Support Product (S&S), specify the z/OS support product number and select the support registration feature and the subscription media feature from the table below. This process is implemented by a regional Customer Support Office after the Custom Build Registration part number (Passport Advantage) or product number/feature is ordered.

Also specify feature number 9001 for asset registration.

Support   Support
Product   Regis-                        Media   Media
Number    Description/Language          tration Feature Type
 
5698-S20  IBM Tivoli Business Systems   2418    6091    Subscription
          Manager for z/OS S&S --
          International English

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.

  • Support for routine, short duration installation and usage (how-to) questions and code-related problems.

  • Support during normal country business hours; namely, prime shift hours, Monday through Friday, excluding national or statutory holidays.

  • Support for mission-critical (Severity 1) problems during non-prime shift hours; namely, all hours outside normal country business hours including national and/or statutory holidays.

  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.

  • Access to hints, tips, and frequently asked questions.

  • Access to escalation management 24 hours a day, 7 days a week.

  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.

  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:

    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:

    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.

    • Advanced search capabilities.

    • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Customized Offerings

Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, Systempac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.

Terms and Conditions

Agreement: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: 30 day money-back guarantee

Usage Restriction: Yes. Usage is limited to the quantity processors licensed (Distributed Edition) and to Tivoli Management Point authorizations (z/OS Edition).

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Software Maintenance is in effect

Educational Allowance Available: Yes, to qualified education institution customers

Licensed Program Materials Availability:

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies:

  • Software Maintenance under Passport Advantage: Yes

Complementary Introductory Support: Not available

Program Services and End of Support: Program services for an IBM Tivoli program are one year from the date IBM or your Business Partner makes the program available to you. The program services duration period shall be less than one year for programs acquired after the announcement of a program's end-of-support (EOS) date.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Passport Advantage Software Maintenance

  • Support Center applies: Yes. Access is available through the IBM Support Center, 800-237-5511

  • Support Web Site for Problem Reporting:

  • Availability of Passport Advantage Software Maintenance:
    • Passport Advantage Software Maintenance is provided at no additional charge for each eligible program acquired until the first anniversary date. For an additional fee, a license can be acquired with maintenance to the second anniversary date.
    • Passport Advantage Software Maintenance is provided for renewal for a fee at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Maintenance after License option to renew their maintenance agreement when they require a new level of software code or remote technical support.

  • Passport Advantage Software Maintenance is available until: Twelve months after announcement of product discontinuance, (that is, end of life [EOL])

  • APAR Mailing Address:

      IBM
      11400 Burnet Road
      Austin, TX 78758

      Attention: Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

Order Now

 Use Priority/Reference Code: YE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
z/OS, IMS, MVS, zSeries, and the e-business logo are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
OS/390, AIX, NetView, VTAM, CICS, DB2, WebSphere, and Systempac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a registered trademark of Intel Corporation.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.