IBM United States
Software Announcement 202-226
September 24, 2002
IBM Tivoli Enterprise Console V3.8 Can Help Minimize Support Costs Through Superior Event Management
At a Glance
Enhancements to IBM Tivoli Enterprise Console V3.8 can help to provide:
End of Support: Support for Tivoli Enterprise Console 3.6.x, running on Framework 3.7.1, will be extended to March 31, 2003 (from its current scheduled end of service date of December 31, 2002).
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
IBM Tivoli Enterprise Console is a powerful, rules-based event management application that integrates network, systems, database, and application management. It offers a centralized, global view of your computing enterprise while helping to ensure the high availability of your application and computing resources. It can collect, process, and automatically respond to common management events, such as a database server that is not responding, a lost network connection, or completion of a batch process. It can act as a central collection point for alarms and events from a variety of sources, including those from other Tivoli® software applications, some third-party and custom applications, network management platforms, and relational database systems.
IBM Tivoli Enterprise Console® helps you effectively process the high volume of events in a client/server environment by:
A key problem for system management is understanding and diagnosing problems across the entire spectrum of a network, from devices through servers, middleware, and applications. Often application or server problems are actually caused by underlying network failures, such as when a router fault isolates a database, which may result in an application failure. Such problems can be very difficult to diagnose, especially automatically, because the network topology is not integrated with the processing and correlation of system-level events. Tivoli software has solved this problem by integrating IBM Tivoli NetView® with IBM Tivoli Enterprise Console to provide a single solution that provides both network management and event management capabilities.
For this release, the Tivoli Enterprise Console and its companion component, NetView Integrated TCP/IP Services Component 7.1.3, have added support for the Tivoli Enterprise Data Warehouse. Using the Tivoli Enterprise Data Warehouse as a focal point for data aggregation with a predefined, consistent data format, can reduce the time to deploy new monitoring features and metrics for service level agreements (SLAs).
Tivoli Enterprise Data Warehouse provides a database with a common schema, or data model, where performance and availability data can be collected from many management products and stored for historical reporting and business impact management or for further analysis by applications such as IBM Tivoli Service Level Advisor.
The IBM Tivoli Enterprise Console now also includes the unique Tivoli Comprehensive Network Address Translator, which enables management of redundant or overlapping IP domains without reassigning IP addresses or handling specific domains separately.
Refer to the Hardware and Software Requirements section.
Planned Availability Dates
IBM Tivoli Enterprise Console V3.8:
IBM Tivoli NetView V7.1.3:
The IBM Tivoli Enterprise Console V3.8 is an enterprise event management system designed to help maintain peak system performance and availability while reducing support costs by maximizing support efficiency.
IBM Tivoli Enterprise Console receives status and warning events from many sources throughout the environment including logfile adapters for various operating systems (included with IBM Tivoli Enterprise Console), IBM Tivoli Monitoring, other Tivoli products, custom scripts, third-party applications, and network devices. Events can be filtered and processed at various points throughout the environment to help improve manageability and system performance and reduce network traffic.
Upon receiving each event, IBM Tivoli Enterprise Console executes sophisticated rules to process the rule according to specific requirements. Primarily, these rules are designed to analyze each event in the context of all other known events to recognize known patterns (correlation), thereby diagnosing the problem and the leading support staff to the root cause of the problem with a minimum of confusion and wasted effort. This correlation is particularly valuable in helping to prevent the "wrong" support team from wasting effort on problems that originated outside their scope, as often happens when a network failure leads to application problems. Wherever possible, responses can be automated via secure tasks to address problems instantly without operator intervention. The rules can also eliminate duplicate events, suppress unimportant events, notify support staff (by e-mail, pager, trouble-ticket, and so forth). Rules may be configured using a graphical tool or written in a powerful rule development language. Every event sent to IBM Tivoli Enterprise Console is also displayed to the console to provide a single, consolidated view of system status throughout the environment. Operators can configure the console to display only those events relevant to his or her job in the preferred format to maintain constant awareness of the environment with a minimum of confusion. Every event is stored to a database for future analysis, audit, or reporting of system performance.
IBM Tivoli Enterprise Console V3.8 also integrates the proven network management functionality of IBM Tivoli NetView Distributed to consolidate system and network management into a single tool and analyze system problems from the application, middleware, and server right down to the network layers. This allows companies to integrate the often-separate network and systems support teams into a single, more efficient team. The integration also allows system operators to access network topology and diagnostics in the context of system problems to correct the problems faster.
IBM Tivoli Enterprise Console supports a wide variety of distributed computing platforms and Linux for both distributed and mainframe platforms.
Usage Restriction for Risk Manager
Included with the IBM Tivoli Enterprise Console V3.8 is restricted usage of IBM Tivoli Risk Manager V4.1, limited to managing security events from 10 processors in total. If you wish to manage security events from more than 10 processors, you must purchase full use authorization of IBM Tivoli Risk Manager V4.1. IBM Tivoli Risk Manager can help extend the value of the IBM Tivoli Enterprise Console to manage security events and incidents.
IBM Tivoli Risk Manager enables customers to manage security incidents, such as denial-of-service attacks and other forms of intrusions, and perform security change management across the enterprise. It addresses the complexity of managing point products by integrating and managing security events across applications, operating systems, and network devices to provide an overall view of the security architecture. The solution highlights of Risk Manager:
IBM Tivoli Enterprise Console is IBM's event automation and correlation product. It fits in the Tivoli family of systems management products dedicated to monitoring and improving system performance and availability.
For ordering information on IBM Tivoli Enterprise Console Version 3.8, you may also refer to:
Training is available for many Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page at:
For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
The following hardcopy publications are shipped with the product:
Order Publication Title Number IBM Tivoli Enterprise(TM) Console Release GI11-0777 Notes, Version 3.8 IBM Tivoli Enterprise Console(R) Installation GC32-0823 Guide, Version 3.8 IBM Tivoli Enterprise Console EIF Release GI11-0784 Notes, Version 3.8 IBM Tivoli NetView(R) for Windows(R) GI11-0879 Version 7.1.3 Release Notes IBM Tivoli NetView for UNIX(R), GI11-0927 Version 7.1.3 Release Notes
On the planned availability date, the following softcopy publications will be available in English, for delivery with the basic machine-readable material.
Order Publication Title Number IBM Tivoli Enterprise Console Adapters GC32-0668 Guide, Version 3.8 IBM Tivoli Enterprise Console Reference GC32-0666 Manual, Version 3.8 IBM Tivoli Enterprise Console Rule GC32-0669 Builder's Guide, Version 3.8 IBM Tivoli Enterprise Console User's GC32-0667 Guide, Version 3.8 Order Publication Title Number IBM Tivoli Enterprise Console EIF User's GC32-0691 Guide, Version 3.8 IBM Tivoli NetView for Windows User's SC31-8888 Guide NetView for UNIX Configuration Guide SC31-8894 NetView Web Console User's Guide SC31-8900 IBM Tivoli NetView for UNIX User's Guide SC31-8891 for Beginners IBM Tivoli NetView for UNIX SC31-8892 Administrator's Guide IBM Tivoli NetView for UNIX SC31-8893 Administrator's Reference
Specified Operating Environment
Enterprise Console Server
The IBM Tivoli Enterprise Console V3.8 does not include the Spectrum Enterprise Manager Adapter and the SunNet Manager adapter because these two products are no longer available from the vendors; IBM will continue to support these two adapters.
Network Management Engine
This program when downloaded from a Web site, contains the applicable IBM
license agreement, and License Information (LI), if appropriate and will
be presented for acceptance at the time of installation of the program.
The license and LI will be stored in a directory such as LICENSE.TXT for
Security, Auditability, and Control
IBM Tivoli Enterprise Console uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Passport Advantage Customer: Media Pack Entitlement Details
Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.
Media Packs Part Entitled Maintenance Description Number Offering Description Tivoli Enterprise BJ056ML TIV ENTERPRISE CONSOLE TMP Console V3.8 TIV ENTERPRISE CONSOLE ZSER TM Media Pack (non-AP) TIV ENTERPRISE CONSOLE PROC TIV ENTERPRISE CONSOLE ZSER PR Media Packs Part Entitled Maintenance Description Number Offering Description Tivoli Enterprise BJ07NML TIV ENTERPRISE CONSOLE TMP Console V3.8 Media TIV ENTERPRISE CONSOLE ZSER TM Pack (AP Only) TIV ENTERPRISE CONSOLE PROC IBM Tivoli Netview BJ07PIE IBM TIVOLI NETVIEW PROCES V7.1.3 Media Pack IBM TIVOLI NETVIEW NODE International English TIV NETVIEW TMP IBM Tivoli Netview BJ07PSC IBM TIVOLI NETVIEW PROCES V7.1.3 Media Pack IBM TIVOLI NETVIEW NODE Simplified Chinese TIV NETVIEW TMP IBM Tivoli NetView BJ07PJA IBM TIVOLI NETVIEW PROCES V7.1.3 Media IBM TIVOLI NETVIEW NODE Pack Japanese TIV NETVIEW TMP IBM Tivoli NetView BJ07PKO IBM TIVOLI NETVIEW PROCES V7.1.3 Media IBM TIVOLI NETVIEW NODE Pack Korean TIV NETVIEW TMP
Ordering Information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.
Program Name/ Part Description Number IBM Tivoli Enterprise Console V3.8 (non-AP) BJ056ML IBM Tivoli Enterprise Console V3.8 (AP) BJ07NML License and Software Maintenance 1st Anniversary D510WLL License and Software Maintenance 1st Anniversary D510XLL Software Maintenance Renewal to Anniversary Date E0094LL Software Maintenance after License to Anniversary Date D510YLL zSeries -- License and Maintenance to 1st Anniversary D5111LL zSeries -- License and Maintenance to 2nd Anniversary D5112LL zSeries -- Maintenance Renewal to Anniversary Date E0095LL zSeries -- Maintenance after License to Anniversary Date D5113LL
To order a media pack and/or documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Program Name/ Availability Part Description Date Number IBM Tivoli Enterprise Console V3.8 Documentation Pack -- October 25, 2002 BJ057IE International English Custom Build Registration October 25, 2002 D510ZLL zSeries -- Custom Build Registration Program Name/ Availability Part Description Date Number IBM Tivoli NetView V7.1.3 Media Pack -- International English October 11, 2002 BJ07PIE IBM Tivoli Netview V7.1.3 Media Pack Simplified Chinese October 11, 2002 BJ07PSC IBM Tivoli Netview V7.1.3 Media Pack Japanese October 11, 2002 BJ07PJA IBM Tivoli Netview V7.1.3 Media Pack Korean October 11, 2002 BJ07PK0
Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Refer to the IBM International Passport Advantage Agreement and to the
IBM Software Maintenance Handbook for specific terms relating to, and a
more complete description of, technical support provided through Software
Withdrawal of Passport Advantage Part Numbers
The following passport advantage part numbers are withdrawn with the following effective dates:
Part Withdrawal Number Description Date BJ05KML TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 MED PACK BJ05AIE TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK INT ENGLISH BJ065IE IBM TIVOLI NETVIEW V7.1.2 November 7, 2002 MEDIA PACK INT ENGL BJ067SC IBM TIVOLI NETVIEW V7.1.2 November 7, 2002 MEDIA PACK SIMP CHINESE BJ067JA IBM TIVOLI NETVIEW V7.1.2 November 7, 2002 MEDIA PACK JAPAN BJ067KO IBM TIVOLI NETVIEW V7.1.2 November 7, 2002 MEDIA PACK KOREAN BJ05BBP TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK BRAZ PORT BJ05IES TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK SPANISH BJ05JFR TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK FRENCH BJ05GDE TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK GERMAN BJ05HIT TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK ITALIAN BJ05CJA TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK JAPAN BJ05DKO TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK KOREA BJ05ESC TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK SIMP CHIN BJ05FTC TIVOLI ENTERPRISE CONSOLE November 7, 2002 V3.7.1 DOC PACK TRAD CHIN
Terms and Conditions
For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.
Transferable: Yes, except for programs acquired at a discount or allowance
Limited Warranty Applies: Yes
Guarantee: 30 day money-back guarantee
Usage Restriction: Yes. Usage is limited to the quantity of processors licensed.
Volume Offering (IVO): No
Upgrade Protection Applies: Covered as long as Software Maintenance is in effect
Educational Allowance Available: Yes, to qualified education institution customers
Licensed Program Materials Availability
Complementary Introductory Support: Not available
Software Maintenance for IBM Tivoli Products Passport Advantage
IBM Operational Support Services Support Line: No
Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:
Use Priority/Reference Code: RE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. RE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.