IBM United States
Software Announcement 202-226
September 24, 2002

IBM Tivoli Enterprise Console V3.8 Can Help Minimize Support Costs Through Superior Event Management

 ENUS202-226.PDF (44KB)


At a Glance

Enhancements to IBM Tivoli Enterprise Console V3.8 can help to provide:

  • Improved system performance and availability
  • Powerful new event filtering and correlation in the IBM Tivoli Enterprise Console gateway
  • Database wizard to guide configuration and set up of databases
  • Reduced support costs through:
    • Comprehensive event integration with Tivoli and non-Tivoli products
    • Comprehensive platform support
    • Powerful event correlation, analysis, and filtering
    • Event consolidation and display

End of Support: Support for Tivoli Enterprise Console 3.6.x, running on Framework 3.7.1, will be extended to March 31, 2003 (from its current scheduled end of service date of December 31, 2002).

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).

Overview

IBM Tivoli Enterprise™ Console is a powerful, rules-based event management application that integrates network, systems, database, and application management. It offers a centralized, global view of your computing enterprise while helping to ensure the high availability of your application and computing resources. It can collect, process, and automatically respond to common management events, such as a database server that is not responding, a lost network connection, or completion of a batch process. It can act as a central collection point for alarms and events from a variety of sources, including those from other Tivoli® software applications, some third-party and custom applications, network management platforms, and relational database systems.

IBM Tivoli Enterprise Console® helps you effectively process the high volume of events in a client/server environment by:

  • Prioritizing events by their level of importance
  • Filtering redundant and low-priority events
  • Correlating events with other events from different sources
  • Determining who should view and handle specific events
  • Initiating automatic corrective actions, when appropriate

A key problem for system management is understanding and diagnosing problems across the entire spectrum of a network, from devices through servers, middleware, and applications. Often application or server problems are actually caused by underlying network failures, such as when a router fault isolates a database, which may result in an application failure. Such problems can be very difficult to diagnose, especially automatically, because the network topology is not integrated with the processing and correlation of system-level events. Tivoli software has solved this problem by integrating IBM Tivoli NetView® with IBM Tivoli Enterprise Console to provide a single solution that provides both network management and event management capabilities.

For this release, the Tivoli Enterprise Console and its companion component, NetView Integrated TCP/IP Services Component 7.1.3, have added support for the Tivoli Enterprise Data Warehouse. Using the Tivoli Enterprise Data Warehouse as a focal point for data aggregation with a predefined, consistent data format, can reduce the time to deploy new monitoring features and metrics for service level agreements (SLAs).

Tivoli Enterprise Data Warehouse provides a database with a common schema, or data model, where performance and availability data can be collected from many management products and stored for historical reporting and business impact management or for further analysis by applications such as IBM Tivoli Service Level Advisor.

The IBM Tivoli Enterprise Console now also includes the unique Tivoli Comprehensive Network Address Translator, which enables management of redundant or overlapping IP domains without reassigning IP addresses or handling specific domains separately.

Key Prerequisites

Refer to the Hardware and Software Requirements section.

Planned Availability Dates

IBM Tivoli Enterprise Console V3.8:

  • Passport Electronic Download: September 27, 2002
  • Media and Documentation Packs: October 25, 2002

IBM Tivoli NetView V7.1.3:

  • Passport Electronic Download: September 27, 2002
  • Media and Documentation Packs: October 11, 2002

Description

The IBM Tivoli Enterprise Console V3.8 is an enterprise event management system designed to help maintain peak system performance and availability while reducing support costs by maximizing support efficiency.

IBM Tivoli Enterprise Console receives status and warning events from many sources throughout the environment including logfile adapters for various operating systems (included with IBM Tivoli Enterprise Console), IBM Tivoli Monitoring, other Tivoli products, custom scripts, third-party applications, and network devices. Events can be filtered and processed at various points throughout the environment to help improve manageability and system performance and reduce network traffic.

Upon receiving each event, IBM Tivoli Enterprise Console executes sophisticated rules to process the rule according to specific requirements. Primarily, these rules are designed to analyze each event in the context of all other known events to recognize known patterns (correlation), thereby diagnosing the problem and the leading support staff to the root cause of the problem with a minimum of confusion and wasted effort. This correlation is particularly valuable in helping to prevent the "wrong" support team from wasting effort on problems that originated outside their scope, as often happens when a network failure leads to application problems. Wherever possible, responses can be automated via secure tasks to address problems instantly without operator intervention. The rules can also eliminate duplicate events, suppress unimportant events, notify support staff (by e-mail, pager, trouble-ticket, and so forth). Rules may be configured using a graphical tool or written in a powerful rule development language. Every event sent to IBM Tivoli Enterprise Console is also displayed to the console to provide a single, consolidated view of system status throughout the environment. Operators can configure the console to display only those events relevant to his or her job in the preferred format to maintain constant awareness of the environment with a minimum of confusion. Every event is stored to a database for future analysis, audit, or reporting of system performance.

IBM Tivoli Enterprise Console V3.8 also integrates the proven network management functionality of IBM Tivoli NetView Distributed to consolidate system and network management into a single tool and analyze system problems from the application, middleware, and server right down to the network layers. This allows companies to integrate the often-separate network and systems support teams into a single, more efficient team. The integration also allows system operators to access network topology and diagnostics in the context of system problems to correct the problems faster.

IBM Tivoli Enterprise Console supports a wide variety of distributed computing platforms and Linux for both distributed and mainframe platforms.

Usage Restriction for Risk Manager

Included with the IBM Tivoli Enterprise Console V3.8 is restricted usage of IBM Tivoli Risk Manager V4.1, limited to managing security events from 10 processors in total. If you wish to manage security events from more than 10 processors, you must purchase full use authorization of IBM Tivoli Risk Manager V4.1. IBM Tivoli Risk Manager can help extend the value of the IBM Tivoli Enterprise Console to manage security events and incidents.

IBM Tivoli Risk Manager enables customers to manage security incidents, such as denial-of-service attacks and other forms of intrusions, and perform security change management across the enterprise. It addresses the complexity of managing point products by integrating and managing security events across applications, operating systems, and network devices to provide an overall view of the security architecture. The solution highlights of Risk Manager:

  • Provides an integrated security management system to monitor, view, and manage security events across the enterprise. This approach enables identification and management of security incidents and vulnerability throughout the organization and ensures that access to networks, systems, applications, and desktops is consistent with enterprise security policies.
  • Enables system administrators to identify different types of security incidents and attacks using advanced correlation techniques so organizations can identify patterns of intrusions, reduce false-positive alerts, identify security threats, and implement security change management.
  • Provides business intelligence through an analytical and Web-based historical reporting decision support guide that enables organizations to proactively comprehend their business risks and take immediate action.

Product Positioning

IBM Tivoli Enterprise Console is IBM's event automation and correlation product. It fits in the Tivoli family of systems management products dedicated to monitoring and improving system performance and availability.

Reference Information

For ordering information on IBM Tivoli Enterprise Console Version 3.8, you may also refer to:

  • Software Announcement 202-079 , dated April 9, 2002.
  • Software Announcement 200-017 , dated February 15, 2000.
  • Software Announcement 200-100 , dated April 25, 2000.

Trademarks

 
NetView is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for many Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page at:

For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page at:

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

The following hardcopy publications are shipped with the product:

                                                            Order
Publication Title                                           Number
 
IBM Tivoli Enterprise(TM) Console Release                   GI11-0777
 Notes, Version 3.8
IBM Tivoli Enterprise Console(R) Installation               GC32-0823
 Guide, Version 3.8
IBM Tivoli Enterprise Console EIF Release                   GI11-0784
 Notes, Version 3.8
IBM Tivoli NetView(R) for Windows(R)                        GI11-0879
 Version 7.1.3 Release Notes
IBM Tivoli NetView for UNIX(R),                             GI11-0927
 Version 7.1.3 Release Notes

On the planned availability date, the following softcopy publications will be available in English, for delivery with the basic machine-readable material.

                                                            Order
Publication Title                                           Number
 
IBM Tivoli Enterprise Console Adapters                      GC32-0668
 Guide, Version 3.8
IBM Tivoli Enterprise Console Reference                     GC32-0666
 Manual, Version 3.8
IBM Tivoli Enterprise Console Rule                          GC32-0669
 Builder's Guide, Version 3.8
IBM Tivoli Enterprise Console User's                        GC32-0667
 Guide, Version 3.8
 
                                                            Order
Publication Title                                           Number
 
IBM Tivoli Enterprise Console EIF User's                    GC32-0691
 Guide, Version 3.8
 
IBM Tivoli NetView for Windows User's                       SC31-8888
 Guide
NetView for UNIX Configuration Guide                        SC31-8894
NetView Web Console User's Guide                            SC31-8900
IBM Tivoli NetView for UNIX User's Guide                    SC31-8891
 for Beginners
IBM Tivoli NetView for UNIX                                 SC31-8892
 Administrator's Guide
IBM Tivoli NetView for UNIX                                 SC31-8893
 Administrator's Reference

Technical Information

Specified Operating Environment

Hardware and Software Requirements: IBM Tivoli Enterprise Console, AIM, Java™ Console, Network Engine — Supported Platforms

Enterprise Console Server

  • Sun Solaris V2.7.2, V2.8
  • AIX® V4.3.3, V5.1
  • HP-UX V10.2, V11.0, V11i
  • Windows NT4 SP6a, 2000 Server, 2000 Advanced Server
  • Red Hat Linux V7.1, V7.2
  • Turbo Linux V7.0
  • SuSE Linux V7.0, V7.1
  • SuSE Linux V7.0 for zSeries

Gateway

  • Sun Solaris V2.7.2, V2.8
  • AIX V4.3.3, V5.1
  • HP-UX V11.0, V11i
  • Windows NT4 SP6a, 2000 Server, 2000 Advanced Server
  • OS/2 Warp® V4.5.1, Server for e-business V4.5
  • Red Hat Linux V7.1, V7.2
  • Turbo Linux V7.0
  • SuSE Linux V7.0, V7.1

Intermediate Manager

  • Sun Solaris V2.6, V2.7, V2.7.1, V2.7.2
  • AIX V4.3.3, V5.1
  • HP-UX V10.2, V11, SP1® 11.1
  • Windows NT4 SP6a, 2000 Server, 2000 Advanced Server

Endpoint

  • Sun Solaris V2.7.2, V2.8
  • AIX V4.3.3, V5.1
  • HP-UX V10.2, V11.0, V11i
  • Windows NT4 SP6a, 2000 Server, 2000 Advanced Server, 2000 Pro, XP Pro
  • OS/2 Warp V4.5.1, Server for e-business V4.5
  • OS/400® V4R5, V5R1
  • NetWare V5.0, V5.1
  • Compaq Tru64 V5.0, V5.1
  • Reliant Unix V5.45
  • SCO Unixware V7.1.1
  • SGI Irix 6.5.x
  • NetWare V5.0, V5.1
  • Sequent® DYNIX® 4.5.1
  • Solaris ix87
  • IBM zOS (USS) V1.2, V1.3
  • Red Hat Linux V7.1, V7.2
  • Turbo Linux V7.0
  • SuSE Linux V7.0, V7.1
  • SuSE Linux V7.0 for zSeries

The IBM Tivoli Enterprise Console V3.8 does not include the Spectrum Enterprise Manager Adapter and the SunNet Manager adapter because these two products are no longer available from the vendors; IBM will continue to support these two adapters.

UI Server

  • Sun Solaris V2.7.2, V2.8
  • AIX V4.3.3, V5.1
  • HP-UX V11.0, V11i
  • Windows NT4 SP6a, 2000 Server, 2000 Advanced Server, 2000 Pro, XP Pro
  • Red Hat Linux V7.1, V7.2
  • Turbo Linux V7.0
  • SuSE Linux V7.0, V7.1
  • SuSE Linux V7.0 for zSeries

Java Console

  • Sun Solaris V2.7.2, V2.8
  • AIX V4.3.3, V5.1
  • HP-UX V11.0, V11i
  • Windows NT4 SP6a, 2000 Server, 2000 Advanced Server, 2000 Pro, XP Pro
  • Red Hat Linux V7.1, V7.2
  • Turbo Linux V7.0
  • SuSE Linux V7.0, V7.1

Network Management Engine

  • Sun Solaris V2.7.2, V2.8
  • AIX V4.3.3, V5.1
  • Windows NT4 SP6a, 2000 Server, 2000 Advanced Server, 2000 Pro, XP Pro
  • Red Hat Linux V7.2
  • SuSE Linux V7.1, V7.2
  • SuSE Linux Enterprise Server V7.0 for zSeries

Planning Information

Packaging

  • International Program License Agreement (Z125-3301)
  • License Information document (GC23-4482)
  • Media
  • Publications, refer to the Publications section

This program when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, Auditability, and Control

IBM Tivoli Enterprise Console uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Passport Advantage Customer: Media Pack Entitlement Details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Media Packs                Part        Entitled Maintenance
Description                Number      Offering Description
 
Tivoli Enterprise          BJ056ML     TIV ENTERPRISE CONSOLE TMP
 Console V3.8                          TIV ENTERPRISE CONSOLE ZSER TM
 Media Pack (non-AP)                   TIV ENTERPRISE CONSOLE PROC
                                       TIV ENTERPRISE CONSOLE ZSER PR
 
Media Packs                Part        Entitled Maintenance
Description                Number      Offering Description
 
Tivoli Enterprise          BJ07NML     TIV ENTERPRISE CONSOLE TMP
 Console V3.8 Media                    TIV ENTERPRISE CONSOLE ZSER TM
 Pack (AP Only)                        TIV ENTERPRISE CONSOLE PROC
 
IBM Tivoli Netview         BJ07PIE     IBM TIVOLI NETVIEW PROCES
 V7.1.3 Media Pack                     IBM TIVOLI NETVIEW NODE
 International English                 TIV NETVIEW TMP
 
IBM Tivoli Netview         BJ07PSC     IBM TIVOLI NETVIEW PROCES
 V7.1.3 Media Pack                     IBM TIVOLI NETVIEW NODE
 Simplified Chinese                    TIV NETVIEW TMP
 
IBM Tivoli NetView         BJ07PJA     IBM TIVOLI NETVIEW PROCES
 V7.1.3 Media                          IBM TIVOLI NETVIEW NODE
 Pack Japanese                         TIV NETVIEW TMP
 
IBM Tivoli NetView         BJ07PKO     IBM TIVOLI NETVIEW PROCES
 V7.1.3 Media                          IBM TIVOLI NETVIEW NODE
 Pack Korean                           TIV NETVIEW TMP

Current Licensees: Current licensees with support in effect will receive instructions on how to order this update.

New Licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Ordering Information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.

Program Name/                                                 Part
Description                                                   Number
 
IBM Tivoli Enterprise Console V3.8 (non-AP)                   BJ056ML
IBM Tivoli Enterprise Console V3.8 (AP)                       BJ07NML
License and Software Maintenance 1st Anniversary              D510WLL
License and Software Maintenance 1st Anniversary              D510XLL
Software Maintenance Renewal to Anniversary Date              E0094LL
Software Maintenance after License to Anniversary Date        D510YLL
zSeries -- License and Maintenance to 1st Anniversary         D5111LL
zSeries -- License and Maintenance to 2nd Anniversary         D5112LL
zSeries -- Maintenance Renewal to Anniversary Date            E0095LL
zSeries -- Maintenance after License to Anniversary Date      D5113LL

To order a media pack and/or documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Program Name/                            Availability         Part
Description                              Date                 Number
 
IBM Tivoli Enterprise Console V3.8
Documentation Pack --                    October 25, 2002     BJ057IE
 International English
Custom Build Registration                October 25, 2002     D510ZLL
 zSeries -- Custom Build
 Registration
 
Program Name/                            Availability         Part
Description                              Date                 Number
 
IBM Tivoli NetView V7.1.3
 Media Pack -- International English     October 11, 2002     BJ07PIE
IBM Tivoli Netview V7.1.3 Media Pack
 Simplified Chinese                      October 11, 2002     BJ07PSC
IBM Tivoli Netview V7.1.3 Media Pack
 Japanese                                October 11, 2002     BJ07PJA
IBM Tivoli Netview V7.1.3 Media Pack
 Korean                                  October 11, 2002     BJ07PK0

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions, and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
      • Marketing
      • Technical
      • Developer
      • Business Partner
      • IBM Services
      • Downloads
      • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
      • Advanced search capabilities.
      • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Withdrawal of Passport Advantage Part Numbers

The following passport advantage part numbers are withdrawn with the following effective dates:

Part                                                Withdrawal
Number          Description                         Date
 
BJ05KML         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 MED PACK
BJ05AIE         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK INT ENGLISH
BJ065IE         IBM TIVOLI NETVIEW V7.1.2           November 7, 2002
                 MEDIA PACK INT ENGL
BJ067SC         IBM TIVOLI NETVIEW V7.1.2           November 7, 2002
                 MEDIA PACK SIMP CHINESE
BJ067JA         IBM TIVOLI NETVIEW V7.1.2           November 7, 2002
                 MEDIA PACK JAPAN
BJ067KO         IBM TIVOLI NETVIEW V7.1.2           November 7, 2002
                 MEDIA PACK KOREAN
BJ05BBP         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK BRAZ PORT
BJ05IES         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK SPANISH
BJ05JFR         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK FRENCH
BJ05GDE         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
 
                 V3.7.1 DOC PACK GERMAN
BJ05HIT         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK ITALIAN
BJ05CJA         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK JAPAN
BJ05DKO         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK KOREA
BJ05ESC         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK SIMP CHIN
BJ05FTC         TIVOLI ENTERPRISE CONSOLE           November 7, 2002
                 V3.7.1 DOC PACK TRAD CHIN

Terms and Conditions

Agreement

For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: 30 day money-back guarantee

Usage Restriction: Yes. Usage is limited to the quantity of processors licensed.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Software Maintenance is in effect

Educational Allowance Available: Yes, to qualified education institution customers

Percentage: 15%

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies:

  • Software Maintenance under Passport Advantage: Yes
  • Support for IBM Tivoli products: Yes

Complementary Introductory Support: Not available

Software Maintenance for IBM Tivoli Products Passport Advantage

  • Support Center applies: Yes, access is available through the IBM Support Center, 800-237-5511
  • Support Web Site for Problem Reporting:
  • Availability of Passport Advantage Software Maintenance:
    • Passport Advantage Software Maintenance is provided at no additional charge for each eligible program acquired until the first or second anniversary date, dependent on the part number ordered.
    • Passport Advantage Software Maintenance is provided for renewal for a fee at each anniversary date. Customers who do not renew their Software Maintenance will have to purchase the Maintenance after License option to reactivate their maintenance agreement when they require a new level of software code or remote technical support.
  • Tivoli Support and Passport Advantage Software Maintenance are available until twelve months after announcement of product discontinuance, (that is, end-of-life [EOL]).
  • Tivoli Support and Passport Advantage Software Maintenance are applicable to:
    • The current release
    • The immediate previous release for twelve months after the general availability of the current release
  • APAR Mailing Address:
      IBM
      11400 Burnet Road
      Austin, TX 78758
      Attention: Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

Prices are unaffected by this announcement.

Order Now

 Use Priority/Reference Code: RE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. RE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
zSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
NetView, AIX, OS/2 Warp, SP1, OS/400, and Sequent are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Tivoli Enterprise is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
DYNIX is a registered trademark of Sequent Computer Systems, Inc., a wholly owned subsidiary of IBM Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.