IBM United States
Software Announcement 202-147
June 11, 2002
IBM Content Manager for Multiplatforms V8.1 Streamlines Enterprise Content Management
(Corrected on October 8, 2002)
Changes made to the Overview, Description, Hardware and Software
Requirements, Planning Information, Ordering Information, and Terms and
At a Glance
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Looking for a way to easily manage your business content? Content Manager for Multiplatforms V8.1 provides a foundation for managing, storing, and distributing all forms of digital content, including correspondence, e-mail, video collections, purchase orders and more, in a single virtual repository.
Content Manager for Multiplatforms V8.1 can be easily integrated into your existing e-business infrastructure. This enables you to quickly gain a competitive advantage by content-enabling your CRM applications, enhancing productivity of your Siebel users, and extending the power of your core ERP, claims processing, loan origination or other legacy applications.
What's New in Content Manager V8.1:
Content Manager VideoCharger Feature
This feature, formerly a separate product, is now included in Content Manager for Multiplatforms V8.1. VideoCharger provides management and distribution of video and audio, and now delivers support for MPEG-4, including a downloaded transparent Java MPEG-4 client player applet, and other key enhancements. Running in stand-alone mode or tightly integrated with other Content Manager components, the Content Manager VideoCharger feature greatly enhances the ability to convey complex information and now no longer requires Licensing for Concurrent Streams.
Planned Availability Dates
Content Manager for MultiPlatforms V8.1 is IBM's next-generation Enterprise Content Management infrastructure. It is designed from the ground up to deliver unparalleled robustness, scalability, performance, and extensibility for managing an enterprise's information assets. Along with transaction, security, process integration, and life cycle services, Content Manager V8.1 provides a single, open, comprehensive, and consistent framework for managing, sharing, reusing, and archiving all types of digitized content. This content includes HTML and XML Web content, document images, electronic office documents, printed output, and rich media such as digital audio and video.
IBM Content Manager for Multiplatforms delivers the following core repositories:
Complementary product offerings include:
Benefits of Content Manager V8.1 include:
IBM Content Manager Key Enhancements
Enhanced Enterprise Scalability: In addition to the client-server architecture introduced by its predecessors, Content Manager V8.1 unveils a fully Web-enabled, scalable, extensible, multitier, distributed architecture that includes the following:
This modular architecture is optimized to support a full range of configurations from small departmental workgroups to configurations that span geographically dispersed organizations, running diverse hardware platforms, with hundreds and potentially thousands, of users connected through the intranet/Internet, while maintaining secure central management control.
With Content Manager V8.1, IBM introduces platform support for Sun Solaris.
Enhanced Robust and Open Application Development Framework
Content Manager V8.1 offers significant performance improvements in the following areas:
Powerful, Enhanced Data Model
Advanced and flexible data modeling capabilities allow applications to readily represent real-world objects in the enterprise content environment, significantly reducing the application development effort. Content Manager V8.1 expands on the earlier data model to deliver a more powerful and expressive, XML-ready physical data model that can capture structural and relationship information across all types of content and its associated metadata or attributes.
New Integrated Full-text Index and Search Capabilities:
New Integrated Full-text Index and Search Capabilities provides full text search on text-type metadata attributes or text content. This allows customers to use attributes of any length, such as the abstract of a document, then later search for any word or combination of words within that text.
Enhanced Integrated and Resilient Enterprise-Scope Operations
Content Manager V8.1 provides a complete, integrated, extensible, and secure control environment for managing and processing content, while leveraging industry standards such as, LDAP authentication, user exits, and tighter integration of access control.
Content Manager V8.1 provides a single point of access for administering CM and EIP servers, users and groups, regardless of their location across an enterprise. This helps reduce operational costs and improves manageability.
Content Manager V8.1 delivers the following system administration enhancements:
Improved Document Routing Functionality
Content Manager V8.1 document routing functions support a formal, consistent and repeatable document routing process that enforces business rules along each step. Content Manager V8.1 Document Routing (formerly known as Content Manager Workflow) enhancements include:
All document routing capabilities are available through both the Client
for Windows and the eClient. Whether you choose to deploy the Client for
Windows, the eClient, or a mix across the enterprise, work items can be
effectively managed with access by all users.
IBM Content Manager OnDemand
Included with Content Manager V8.1, is the IBM Content Manager OnDemand application. Content Manager OnDemand is separately installable, yet can be fully integrated with Content Manager through the Content Manager eClient for federated search, access, viewing, and more. The optional and complementary Content Manager OnDemand application is the leading Enterprise Report Management (COLD) solution on the market, providing electronic statement presentment solutions, with high-volume capture of computer output, advanced client solutions for desktop and standard Web browsers, with automated storage management and advanced search and report-mining capabilities. The Content Manager OnDemand application will let an enterprise automatically organize and store any printed output, such as reports, statements, or invoices, as well as e-mails and image documents. It is a computer output content management solution for leading ERP and CRM applications (such as PeopleSoft and Siebel) and also provides a platform for implementing leading electronic bill presentment and payment solutions.
Content Manager OnDemand is fully integrated with Xenos Corporation's d2e
for Documents transforms, separately available from IBM. With d2e for
Documents, customers can capture and handle viewing for Xerox Metacode,
PDF, IBM AFP, XML, and HTML formats. Recently added support for
output transforms to XML and HTML (META2XML, AFP2XML, META2HTML,
AFP2HTML) provides the Web-enabling of printed for easy viewing and
enabling e-commerce interactions, based on the core repository of Content
IBM Content Manager VideoCharger Enhancements
Video and audio, along with images, text, and graphics, offer one of the most effective means of conveying complex information. With IBM Content Manager VideoCharger, you can deliver or distribute rich digital multimedia resources over the Internet or intranet to users all over the world in real time, eliminating the need to download or save the file before playing the video. VideoCharger enhances and extends Content Manager by providing streaming delivery of standards-based digital audio and video over these networks to conventional Web browsers and clients, as well as supporting the standard protocols like RTP, RTSP, and IP Multicast.
Whether it is for entertainment on demand, education on demand, facilitating effective corporate communications and training, or adding streaming media to any application, IBM Content Manager VideoCharger delivers streaming media content upon request, how, when, and where it's needed. When combined with the IBM Content Manager system, it provides a powerful and scalable search, management, and archive environment for all types of rich media content. VideoCharger is now offered as a component of Content Manager Version 8. It can be implemented in a stand-alone mode or tightly integrated with IBM Content Manager Version 8. The VideoCharger component in Content Manager Version 8 is an upgrade of Content Manager VideoCharger V7.
What's New in VideoCharger Version 8.1:
Content Manager Client Platforms
Windows/XP support has been extended across current the Content Manager
client platforms including new XP support for specifically the following
clients. Content Manager IWPM V2.3, Content Manager V7.1 and V8.1
Windows ODMA and administration Clients, Content Manager OnDemand V7.1
Windows ODWEK and Administration Clients, the Content Manager eClient,
Content Manager for iSeries V4.3 and V5.1 Windows Clients, Content
Manager VideoCharger V7.1 and V8.1 Player and Plug-ins. (Content Manager
IWPM V2.3 Windows XP support is available for TCP/IP and APPC with
PCOMM V5.5, Pixel ISIS drivers, Adaptec SCSI support, and print
functions are included.)
Section 508 of the U.S. Rehabilitation Act
The following features support use by people with disabilities:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
Hardcopy publications can be ordered after general availability through PUBORDER or via the Publication Notification System (PNS) Web site at:
These publications are also provided in viewable format with the program package.
The following hardcopy publication is shipped with Content Manager for Multiplatforms V8:
Order Title Number IBM Content Manager Planning GC27-2332 and Installing Your Content Management System
The following softcopy publications are shipped with IBM Content Manager for Multiplatforms V8:
IBM Content Manager
The following hardcopy publication is shipped with Content Manager VideoCharger:
Order Title Number IBM Content Manager VideoCharger GC27-1353 Planning and Installing Installation Reference card for AIX(R) Installation Reference card for Windows NT(R)/2000
The following softcopy publications are shipped with Content Manager VideoCharger:
IBM Content Manager VideoCharger
The following translated publications are available.
Specified Operating Environment
The exact configuration you need to support your environment with satisfactory response time will vary depending on the size of the objects you are working with and other factors. Individual display response times vary depending on workstation speed, memory, size of objects, and network and server workload. Minimum recommended configurations listed below need to be evaluated and adjusted according to your unique requirements. Disk space recommendations below are for the EIP product installation and working space only. The actual hard disk required varies, depending on your installation. The most current and complete information on hardware and software requirements for the IBM Content Manager, including additional server descriptions, is available in the support section at:
Content Manager (Windows server) (PC that supports Windows)
Content Manager (AIX server)
Content Manager Sun Solaris
System Administration Client
Content Manager e-Client
Client for Windows
VideoCharger Server for Windows
The recommended minimum hardware configuration is:
Recommended minimum hardware configuration is
VideoCharger Server for AIX
Recommended minimum hardware configuration. Each component of the AIX VideoCharger Server must be installed on one of the following machines:
Content Manager (Windows Server)
In addition, for Library Server
In addition, for Resource Manager
Resource manager auxiliary device support
Content Manager (AIX Server)
Resource Manager Auxiliary Device Support
Sun Solaris Server
System Administration Client
Content Manager e-Client
Client for Windows Software Requirements
Other applications :
VideoCharger Server for Windows
VideoCharger Server for AIX
Client for Windows and eClient Reference Table
Client for Feature Windows eClient Document Operations Capture/Import Documents can be imported * new* Ability to classify documents into new* new* its "item type" at capture (scan or import) Ability to selectively full-text new* index a document Check-in/Check-out * new* Versioning new* Delete * new* Document and Folder Notelog * new* Re-index * new* Metadata /Attribute Support Multi-valued attributes, including new* new* update, search, and so forth Metadata/attribute updates new* new* and versioning Attribute hierarchies presented to new* new* user from searches, and so forth Annotations Annotations for image documents * new* Versions of annotations on new* new* image documents Annotations supported for both new* Content Manager and Content Manager OnDemand Rich annotations: Pen, * new* Highlighter, Box, Circle, Line, Arrow, Text, Stamp, and Notes Annotation functions: Create and edit annotations * new* Show or hide annotations * new* Client for Feature Windows eClient Change size and location * new* of annotations Delete annotations * new* Viewing Viewing of an extensive set of new* new* document/image formats through a viewer new Highlight portions of a displayed * new* document or image Zoom a portion of a displayed * new* document or image Rotate a displayed document * new* or image Navigation between pages * new* with thumbnails Ability to view documents new* stored in Content Manager ImagePlus(R)/390 Servers Search Full-text search new* new* Combined full-text and new* new* parametric search Text-searchable attributes new* new* Search child components new* new* Ability to create and save new* new searches as privately or (public publicly available save) "Work-aware" searches based new* on Document Routing states Optionally return all versions of * new* an item Specify logical operators in new* Basic Search Search results paged new* Search results launched in a new* separate window, allowing multiple sets to be displayed at once Re-order the search results by new* new* an attribute column Document Routing Workflow Documents can be started new* on workflow "Work lists" let users work from new* new* one or more work nodes at the same time, and administrators organize the work by priority Client for Feature Windows eClient EIP advanced workflow support new* Item List (Table of Contents) Enhancements Full support for a single level new* of child components Version information is shown new* for items New "Find" menu item to new* find text in a list Menu items enabled or disabled new* to reflect item-level access control, if relevant Print Multiple copies * new* Position and zooming new* E-Mail Support Multiple items attached to a new* single e-mail Folder Support Creation/deletion of folders * new* Documents can be added to * new* folders, moved to folders, removed from folders Start Document Routing process * new* from folder view Single sign-on Single sign-on support with IBM new* WebSphere Advanced Edition Performance Immediate first page display, new* new* that is, as soon as it is received at the workstation Direct object retrieval * new* eClipboard new* Streaming media (audio, video) new* new* support
IBM Content Manager for Multiplatforms V8.1 contains the following:
This program when downloaded from a Web site, contains the applicable IBM
license agreement, and License Information (LI), if appropriate and will
be presented for acceptance at the time of installation of the program.
The license and LI will be stored in a directory such as LICENSE.TXT for
Security, Auditability, and Control
IBM Content Manager for Multiplatforms V8 uses the security and auditability features of the host hardware or software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
IBM Content Manager for Multiplatforms V8 is a client server product which has two charge units: Server install and Concurrent User, with optionally priced features per Server for the Content Manager OnDemand PDF Indexer and Content Manager VideoCharger additional Server installs.
Content Manager V8.1 delivers a newly integrated offering. Refer to below for key changes and ordering recommendations.
All orders for this product are placed through Passport Advantage.
Content Manager Server
Your license to the Program entitles you to install one instance of one of the following solutions: Content Manager, Content Manager OnDemand, or the EIP Advanced Workflow program server. If you wish to install additional program server instances on the same or on additional physical servers or nodes, you must acquire additional Proofs of Entitlement (PoEs).
Definitions of an instance:
Content Manager OnDemand
EIP Advanced Workflow
Content Manager Concurrent User
You must acquire an authorization for each Concurrent User. The number of concurrent users is defined as the maximum or peak number of users connected to the program servers at one time. Each user connection is considered to be active, and therefore concurrent, for 30 minutes after logon or any transaction against the server. If the user invokes any transaction activity within a 30 minute interval, they will continue to be considered an active concurrent user. If the connected user remains inactive for a period of greater than 30 minutes, they will no longer be considered an active concurrent user, until they re-establish an active connection by invoking a transaction against the server.
The number of actual concurrent users may not exceed the number authorized by the quantity of Concurrent User Licenses you have purchased. Each Content Manager Concurrent User license authorizes one individual user to connect to one Content Manager and/or Content Manager OnDemand program server across any of the following platforms: Windows NT, Windows 2000, AIX, HP-UX, Sun Solaris, OS/390, and z/OS.
The definition of a concurrent user includes all users, either within or outside your enterprise, who establish one or more connections to any Content Manager or Content Manager OnDemand program server. These connections may be either direct or through a surrogate or application server (using common techniques such as end user mapping or connection pooling). Employees, clients, partners, and Internet users who make a connection via either an application or client are all counted as concurrent users.
For example, if you have 300 users, and all of these users will interact with the program server once every 10 minutes, then you require 300 Concurrent User licenses. Each user is concurrent because they have made a transaction within the 30 minute window.
In another example, if you have 300 users, and all of these users will interact with the program server once every hour, with user transactions evenly balanced over the hour, it is expected you would require 150 Concurrent User licenses. Since each user is making only one transaction during the hour period, only half the users would have made a transaction within the 30 minute window and would be inactive at other times.
If the user access pattern cannot be predicted at time of initial purchase, then the best estimate of Users and activity levels should be calculated, and after implementation, actual usage patterns should be monitored to validate licensing requirements versus authorizations, so that you can true-up the license periodically. To support this activity validation, IBM provides monitoring tools for individual user connectivity to the servers in the program server logs. If connections are made via an application server or Web server, where individuals are not directly logged onto the servers, you should implement a monitoring tool such as WebSphere Site Analyzer to track the number of concurrent users who are accessing the servers via your front end application.
Content Manager VideoCharger Component
Each license of the Content Manager VideoCharger Component entitles you to install one Content Manager VideoCharger server. A separate media pack exists for this item. It is possible to order only the VideoCharger Component of Content Manager.
Content Manager OnDemand PDF Indexer
Your license to the Content Manager OnDemand PDF Indexer entitles you to install and use the PDF Indexer component to support definition and capture of PDF data streams on one Content Manager OnDemand Server (Windows NT, Windows 2000, AIX, HP-UX or Sun Solaris). If you wish to capture PDF data streams on additional Content Manager OnDemand Servers, you must purchase additional Proofs of Entitlement. This item does not have a separate media pack.
Content Manager IWPM V2.3
Note: The following provides an update on newly added support for Windows XP desktops for the Content Manager ImagePlus Workstation Program (IWPM), used by many Content Manager ImagePlus for OS/390 and Content Manager for iSeries customers:
Content Manager IWPM V2.3 now includes support for Windows XP, and is available via download only from the IBM FTP site and requires a Content Manager IWPM V2.3 or Client Access License for each instance or desktop. There is no physical CD available for Content Manager IWPM XP installations. You must purchase an IWPM upgrade or an ImagePlus for OS/390 Client Access upgrade. Contact your IBM representative or:
for ordering information and cost.
ImagePlus for OS/390 customers: If you are installing IWPM code to acquire an upgraded or new copy of IWPM/NT, IWPM/Win2000, or IWPM/XP, you must be licensed for each copy. To acquire this user entitlement, you must order the correct number of Content Manager ImagePlus for OS/390 Client Access Licenses to match the number of IWPM licenses you require. The IWPM code is included in this access charge. Refer to Software Announcement 200-259 , dated August 1, 2000, for further details.
IBM iSeries customers: If you are installing IWPM code to acquire an upgraded or new copy of IWPM/NT, IWPM/Win2000, or IWPM/XP, you must be licensed for each copy. To acquire this user entitlement, you must order the correct number of IWPM licenses to match the number of users. Refer to Software Announcement 200-258 , dated August 1, 2000, for further details.
Content Manager IWPM V2.3 Windows XP support is available via download only from the IBM FTP site and requires a Content Manager IWPM V2.3 or Client Access License for each instance or desktop.
Part Program Name/Description Number IBM Content Manger for BF00FML Multiplatforms V8.1 Media Pack Multilingual Content Manager VideoCharger BF00CML Media Pack Multilingual IBM Content Manger Entry Offering V8.1 BF00RML Media Pack Multilingual
IBM Content Manager for Multiplatforms V8 is available through IBM Passport Advantage Program, electronic Software Delivery (eSD) tool.
Passport Advantage Media and Doc Packs
Part Program Name/Description Number Content Manager for BF00FML Multiplatforms V8.1 Media Pack Multilingual Content Manager VideoCharger BF00CML Media Pack Multilingual Content Manager Entry Offering V8.1 BF00RML Media Pack English
Passport Advantage Part Numbers
Content Manager for Multiplatforms
Part Program Name/Description Number Content Manager Server D5BU4LL LIC/SW MAINT 1 ANNIV Content Manager Server D5BU5LL LIC/SW MAINT 2 ANNIV Content Manager Server E1BU7LL SW MAINT RNWL 1 ANNIV Content Manager Server D5BU8LL SW MAINT AFT LIC 1 ANNIV Content Manager Concurrent User D5BTVLL LIC/SW MAINT 1 ANNIV Content Manager Concurrent User D5BTWLL LIC/SW MAINT 2 ANNIV Content Manager Concurrent User E1BTYLL SW MAINT RNWL 1 ANNIV Content Manager Concurrent User D5BTZLL SW MAINT AFT LIC 1 ANNIV Content Manager OnDemand PDF D5D0GLL Indexer Svr LIC/SW MAINT 1 ANNIV Content Manager OnDemand PDF D5D0HLL Indexer Svr LIC/SW MAINT 2 ANNIV Content Manager OnDemand PDF E1D0ILL Indexer Svr SW MAINT RNWL 1 ANNIV Content Manager OnDemand PDF D5D0JLL Indexer Svr SW MAINT AFT LIC 1 ANNIV Trade Up Passport Advantage Part Numbers Content Manager Conc User from D5BTXLL CM OnDemand Conc User TRD/LIC/SWMAINT 1 ANNIV CM Multiplat Serve frm D5199LL CM Videocharger Server TRD/LIC/SWMAINT 1 ANNIV Content Manager VideoCharger Part Program Name/Description Number Content Manager VideoCharger D5BX0LL Multiplatform Server LIC/SW MAINT 1 ANNIV Content Manager VideoCharger D5BX1LL Multiplatform Server LIC/SW MAINT 2 ANNIV Content Manager VideoCharger E1BX2LL Multiplatform Server SW MAINT RNWL 1 ANNIV Content Manager VideoCharger D5BX3LL Multiplatform Server SW MAINT AFT LIC 1 ANNIV IBM Content Manager Entry Offering V8.1 Content Manager Entry Offering User D5BS7LL LIC/SW MAINT 1 ANNIV Content Manager Entry Offering User D5BS8LL LIC/SW MAINT 2 ANNIV Content Manager Entry Offering User E1BS9LL SW MAINT RNWL 1 ANNIV Content Manager Entry Offering User D5BSALL SW MAINT AFT LIC 1 ANNIV
Passport Advantage Customer: Media Pack Entitlement Details
Customers with active Maintenance in effect or customers who have a subscription for the products listed below, are entitled to receive the corresponding Media Pack.
Entitled Maintenance Offerings: IBM Content Manager for Multiplatforms
Part Media Packs Description Number Content Manager for BF00FML Multiplatforms V8.1 Media Pack Multilingual
Entitled Maintenance Offerings: IBM Content Manager VideoCharger (included with CM)
Part Media Packs Description Number Content Manager VideoCharger BF00CML Media Pack Multilingual
Entitled Maintenance Offerings: Content Manager Entry Offering
Part Media Packs Description Number Content Manager Entry Offering V8.1 BF00RML Media Pack Multi
Terms and Conditions
Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
Money-Back Guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the Program.
Yes, through the Passport Advantage Web site at:
Limited Use DB2 UDB Components
The program includes portions of DB2 Universal Database. You are authorized to install and use these components only in association with your licensed use of the IBM Content Manager Program for the storage and management of data used or generated by the program, and not for other data management purposes. For example, this license does not include inbound connections to the database from other applications for queries or report generation. You are authorized to install and use these components only with and on the same licensed processors as the program.
Limited Use Tivoli Storage Manager
Your licenses to the IBM Content Manager for Multiplatforms V7.1 entitles you to 770 Tivoli Management Points (TMPs) for Tivoli Storage Manager. If your actual deployment of Tivoli Storage Manager exceeds 770 TMPs, you must acquire additional TMPs.
TMPs describe the license metric under Tivoli Value-Based Pricing. Program entitlement for Tivoli Storage Manager is determined by the number of authorized TMPs. Refer to Tivoli Software Announcements for specific information concerning Value-Based Pricing for Tivoli Programs.
Limited Use WebSphere Application Server Advanced Single Server Edition:
The Program is accompanied by a copy of WebSphere Application Server, Advanced Single Server Edition (WAS). For each Program server Proof of Entitlement (PoE), you are entitled to install and use, from the media provided with the program, one copy of each of the WAS components required to support your licensed use of the program. Your use of the WAS components is limited to use in support of your licensed use of the program, and is subject to the terms and conditions of the license agreement (except as limited in this paragraph) which accompanies WAS. The WAS components may not be used for any other purpose.
Limited Use IBM Directory
The program is accompanied by a copy of IBM Directory. For each program server Proof of Entitlement (PoE), you are entitled to install and use, from the media provided with the program, one copy of each of the IBM Directory components required to support your licensed use of the program. Your use of the IBM Directory components is limited to use in support of your licensed use of the program, and is subject to the terms and conditions of the license agreement (except as limited in this paragraph) which accompanies IBM Directory. The IBM Directory components may not be used for any other purpose.
Limited Use IBM MQSeries Base and IBM MQSeries Workflow
The program is accompanied by a copy of MQSeries Base and MQSeries Workflow. For each Program Server Proof of Entitlement (PoE), you are entitled to install and use, from the media provided with the program, the runtime components required to support you licensed use of the program. Your use of the MQSeries Base and MQSeries Workflow components is limited to use in support of your licensed use of the program, and is subject to the terms and conditions of the license agreement (except as limited in this paragraph) which accompanies MQSeries Base and MQSeries Workflow. The MQSeries Base and MQSeries Workflow components may not be used for any other purpose.
Limited Use Enterprise Information Portal
Your use of Enterprise Information Portal (EIP) is limited to use in support of your licensed use of the program, and is subject to the terms and conditions of the license agreement (except as limited in this paragraph) which accompanies EIP. Your license to the program entitles you to use EIP to access the following IBM Content Manager servers: IBM Content Manager servers, Content Manager On Demand servers, EDMSuite VisualInfo and OnDemand servers, IBM DB2 Digital Library servers, and Lotus Domino.Doc servers, on all supported platforms.
Your license to the program does not entitle you to access additional servers and data stores that are not part of the IBM Content Manager portfolio of products, including but not limited to IBM DB2 Universal Database, other relational databases, IBM Information Catalog, or other data stores. Your license to the Program does not entitle you to IBM Enterprise Information Portal services: EIP Information Mining and Lotus Domino Extended Search.
ImagePlus Workstation Program Content Manager IWPM V2.3 XP support is available via download only from the IBM FTP site and requires a Content Manager IWPM V2.3 or Client Access License for each instance or desktop. There is no physical CD available for Content Manager IWPM XP installations. You must purchase an IWPM upgrade or an ImagePlus for OS/390 Client Access upgrade. Contact your IBM representative or:
for ordering information and cost.
ImagePlus for OS/390 customers: If you are installing IWPM code to acquire an upgraded or new copy of IWPM/NT, IWPM/Win2000, or IWPM/XP, you must be licensed for each copy. To acquire this user entitlement, you must order the correct number of Content Manager ImagePlus for OS/390 Client Access Licenses to match the number of IWPM licenses you require. The IWPM code is included in this access charge. Refer to Software Announcement 200-259 for further details.
iSeries customers: If you are installing IWPM code to acquire an upgraded or new copy of IWPM/NT, IW PM/Win2000, or IWPM/XP, you must be licensed for each copy. To acquire this user entitlement, you must order the correct number of IWPM licenses to match the number of users. Refer to Software Announcement 200-258 , dated August 1, 2000.
Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
IBM includes Software Maintenance with each Program acquired during the Coverage Period. Coverage Period means the period commencing on the date you acquire the program up to the first or second anniversary date, depending on whether you acquired coverage for one or two anniversaries. The Coverage Period for Software Maintenance acquired in the two months preceding an anniversary date will be extended to the next applicable anniversary date.
While your Software Maintenance is in effect: IBM provides you assistance for your (1) routine, short duration installation and usage (how-to) questions; and (2) code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. Consult your IBM Software Support Guide
for further details. Software Maintenance does not include assistance for (1) the design and development of applications, (2) your use of programs in other than their specified operating environment or (3) failures caused by products for which IBM is not responsible under this agreement.
For more information, about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:
For Passport Advantage and charges, contact your authorized IBM Lotus Business Partner. Additional information is also available on the Passport Advantage Web site:
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners to assist them in acquiring IT solutions. Offerings, rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:
Use the "Select a Country" Menu, to find a contact in your location (or country).
Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: email@example.com Mail: IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.