IBM United States
Software Announcement 201-373
December 18, 2001

Tivoli Point of Sale Manager V2.1 Includes Core Tivoli Programs and New Function

 ENUS201-373.PDF (38KB)


At a Glance

Tivoli Point of Sale Manager V2.1 can help users:

  • Effectively manage IBM 4690 and Microsoft Windows NT or Windows 2000 Point-of-Sale systems
  • Reduce the need for IT support at the store level and reduce service costs with centralized configuration and update of in-store systems
  • Increase staff productivity and reduce checkout systems downtime with centralized event management and proactive problem identification
  • Enable retailers to manage inventory costs and generate customer loyalty with enhanced file transfer and data movement services
  • Improve maintenance and servicing and optimize asset tracking with readily available enterprise-wide hardware and software inventory information
  • Increase the satisfaction between IT and store operations by extending Tivoli management solutions to the store level

Tivoli Point of Sale Manager V2.1 includes, at no additional cost, the following premier Tivoli programs: Tivoli Enterprise Console®, Tivoli Software Distribution, and Tivoli Inventory.

Overview

Tivoli® Point of Sale Manager can help retailers maximize revenue and control costs by enhancing the availability and management of their Point-of-Sale (POS) solutions.

New in Version 2.1

This new release of Tivoli Point of Sale Manager:

  • Includes, at no additional cost, the prerequisite Tivoli programs, which allows retailers to take full advantage of proven Tivoli technologies on both IBM 4690 and Windows NT® and Windows® 2000 operating systems platforms
  • Includes the latest major Tivoli features for configuration and availability
  • Includes platform-specific enhancements
  • Is translated into Simplified Chinese, Traditional Chinese, Korean, and Japanese

Extends Systems Management to the Application Level

Included Tivoli Enterprise software can enable Microsoft™ Windows-based POS solutions to be integrated in your enterprise, extending the management strategy to the store level. Integration with vendor-specific solutions, such as IBM StoreFlow™ Tivoli ready module, can enable an innovative end-to-end system management strategy that can also extend to the application level.

Improves Availability of POS Systems

Tivoli Point of Sale Manager creates a powerful management environment that centralizes the configuration and operations of the store. It also monitors your POS systems and can respond automatically to error events, potentially eliminating problems before they result in downtime or affect customer service. The bottom line is effective maintenance and operations of the store with less system downtime, reduced help desk costs, and more time for store operations staff to sell merchandise.

Key Prerequisites

  • A server containing IBM AIX®, Sun Solaris, or Windows NT capable of managing the customer's POS network.
  • The Tivoli software required for managing the customer's POS network is included within this comprehensive offering.

Planned Availability Date

December 28, 2001

End of Support

Based on the Tivoli end of support policy, Tivoli support for Tivoli Point of Sale Manager V2.0 will be discontinued 12 months after the planned availability date of Tivoli Point of Sale Manager V2.1.

Description

Tivoli Point of Sale Manager can help retailers meet their objectives of maximizing revenue and controlling costs by enhancing the availability and management of their Point-of-Sale (POS) solutions in their stores.

An inoperative POS terminal can result in the loss of a sale in many cases as customers often don't have the time for store personnel to resolve the problem. In addition to the lost revenue on a sale, problems may be compounded with dissatisfied customers and inefficient operations as store personnel attempt to resolve problems. Tivoli Point of Sale Manager provides a solution that helps enable proactive management of POS terminals helping to ensure their availability, which can speed the checkout process, and can also help store personnel maximize the time spent assisting customers to make purchases.

Tivoli Point of Sale Manager creates a powerful management environment that monitors store systems and can respond automatically to error events, potentially eliminating problems before they result in downtime or affect customer service. Integration with the Tivoli Enterprise Console allows this by enabling system administrators to respond to events in the same way they currently respond to events in their back-end systems; little additional training is required, other than developing an awareness of the POS system capabilities.

Tivoli Software Distribution further helps enable system administrators to deploy new applications, operating system updates, and data files to thousands of controllers automatically and remotely. This efficient method of deployment helps allow for easy packaging, distributing, and installing of software on an enterprise-wide scale. Tivoli Software Distribution uses transaction-based technology to help ensure that all client and server software components are installed in an accurate, error-free, and fully synchronized manner.

Enhanced file transfer and data movement services can provide on time download of new prices and promotions and accurate transmission of sales figures. These capabilities may be important to a retailer's ability to manage inventory costs and generate customer loyalty. Tivoli software helps provide an optimized and flexible schedule, a synchronization between different stores, and a quick assured delivery.

Tivoli Inventory helps make enterprise-wide POS system configuration information readily available to the people who need it by allowing them to scan each system for vital management information. This information is stored in one of many popular relational database management systems, and Tivoli Inventory provides powerful facilities to exploit this data. Tivoli Inventory also enables frequent updates to help keep the database accurate, even when the environment is large and network bandwidth is at a premium. Accurate inventory information can be vital for administrators challenged with quickly resolving problems and spotting trends. Trends that correlate POS hardware and software configurations with certain problems can be used to determine problem areas with other similarly configured stores to help eliminate these problems before they reach critical levels.

The standard Tivoli products, Tivoli Enterprise Console, Tivoli Software Distribution, and Tivoli Inventory, are included within this comprehensive offering at no additional charge.

Tivoli Point of Sale Manager solution extends Tivoli Enterprise management capabilities to manage POS devices supporting, beyond the traditional Windows and IBM 4690 POS environment, as part of an end-to-end systems management strategy.

Retailers can now adopt a single comprehensive, completely integrated solution both for their store operations and their traditional IT environment which can offer significant benefit in terms of investment protection and end-to-end management.

Euro Currency

This program is EuroReady.

For more information on the implications of the euro, visit the IBM euro Web site at:

EuroReady Products

IBM considers an IBM product to be EuroReady if the product, when used in accordance with its associated documentation, is capable of correctly processing monetary data in the euro denomination and of respecting the euro currency formatting conventions (including the euro sign). This assumes that all other products (for example, hardware, software, and firmware) that are used with this product are also EuroReady. IBM hardware products that are EuroReady may or may not have an engraved euro sign key on their keyboards.

Currently, EuroReady status applies primarily to IBM products specific to the EMU countries. Products that are not specific to these countries are deemed to be "not ready" for euro unless otherwise stated in the product's country-specific specifications.

IBM Hardware Ready

IBM supplies certain IBM products which include third-party software (pre-loaded or not) and/or third-party attached hardware. In these instances, IBM is not in a position to assert that these third-party products are, in themselves, EuroReady.

Therefore, such IBM products will be designated as Hardware ready.

EuroReady Solutions

IBM considers a solution to be EuroReady when the solution providers have:

  • Analyzed the euro requirements, including the need to comply with relevant EC rules
  • Built in appropriate function

and can clearly demonstrate this by:

  • Detailing euro related requirements
  • Describing how these will be implemented in the solution
  • Declaring when the implementation will be generally available

The euro capabilities of a EuroReady solution will be clearly identified as features of the solution specification, as described in the contracts document.

Trademarks

 
StoreFlow is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for many Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page at:

For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page at:

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

No hardcopy publications are shipped with this program.

Note that Publication Notification System (PNS) subscribers most often order their publications via the Publication Center.

Technical Information

Specified Operating Environment

Hardware Requirements

Hardware platforms supporting UNIX® or Windows NT® with the software levels stated in the Software Requirements section.

Software Requirements

Tivoli Point of Sale Manager runs on the following software platforms:

  • IBM AIX® Versions 4.3.3 and 5.1
  • Sun Solaris Versions 7 and 8
  • Microsoft™ Windows NT Version 4.0 with SP6
  • Microsoft Windows® 2000 (endpoint only)

The supporting Tivoli products that are included with this offering, Tivoli Management Framework, Tivoli Software Distribution, Tivoli Enterprise Console®, and Tivoli Inventory, must be installed as prerequisites. These components may only be used to support Tivoli Point of Sale Manager. Any use of these components outside of the POS network managed by Tivoli Point of Sale Manager requires a full Tivoli license.

Tivoli Point of Sale Manager supports standard servers running Microsoft Windows NT or Microsoft Windows 2000, and specifically address the IBM 4690 Store System controller operating system at the following levels:

  • V1 support level 9800
  • V2R2
  • V2R3
  • V2R4

Planning Information

Direct Customer Support: Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

To obtain customer eligibility and registration procedures, contact the appropriate support center.

Packaging

Tivoli Point of Sale Manager is distributed with:

  • An International Program License Agreement (Z125-3301)
  • A License Information document (LC23-4474)
  • Tivoli Point of Sale Manager V2.1 CD-ROM (LK3T-4639)
  • READ THIS FIRST (GI10-3209)
  • Tivoli Point of Sale Manager V2.1 National Language Version (NLV) CD-ROM (LK3T-5095)
  • Tivoli Decision Support for Tivoli Point of Sale Manager V1.1.0 (LK3T-5747)
  • Tivoli Device Manager CD-ROM, Version 1.1.0 (LK3T-5014)
  • Tivoli Device Manager CD-ROM Language Support, Version 1.1.0 (LK3T-5798)
  • Tivoli Management Framework 3.7 (Rev B) CD-ROM (LK3T-5075)
  • Tivoli Management Framework Upgrade 3.6 to 3.7 (Rev B) CD-ROM (LK3T-5076)
  • Tivoli Management Framework 3.7.1 Upgrade from V3.7 (Rev B) to V3.7.1 CD-ROM (LK3T-5811)
  • Tivoli Management Framework, Version 3.7.1 Documentation CD-ROM (LK3T-5826)
  • Tivoli Management Framework 3.7.1 Language Support CD-ROM (LK3T-5818)
  • Tivoli Management Framework 3.7 SIS Language Support CD-ROM (LK3T-5081)
  • Tivoli Documentation Information Spring 2001 CD-ROM (4 Disk Set) (LK3T-3650)
  • Tivoli TEC/EIF 3.7.1 CD-ROM (LK3T-5093)
  • Tivoli TEC 3.7.1 Language Support CD-ROM (LK3T-5094)
  • Tivoli Availability Intermediate Manager V3.7 CD-ROM (LK3T-5716)
  • Tivoli Enterprise Console V3.7.1 Docu. and TDS Event Management GD 1.0.1 CD-ROM (LK3T-5752)
  • TDS Event Management CD-ROM (LK3T-4573)
  • Tivoli Software Distribution 4.1 CD-ROM (LK3T-5817)
  • TDS Software Deployment Analysis CD-ROM (LK3T-4588)
  • Tivoli Inventory 4.0 CD-ROM (LK3T-3654)
  • Tivoli Inventory 4.0 Language Support CD-ROM (LK3T-4579)

Security, Auditability, and Control

Tivoli Point of Sale Manager uses the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Current Licensees

Current licensees of Tivoli Point of Sale Manager, with support in effect, will receive instructions on how to order this update.

New Licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Ordering Information for 5698-TRE

Ordering information for 5698-TRE will continue for a limited time to allow migration to the Passport Advantage offering.

For ordering information on the base program number, 5698-TRE, refer to Software Announcement 200-314 , dated September 19, 2000.

Ordering Information for Passport Advantage

To order a media pack or a documentation pack for Passport Advantage, specify the applicable part number in the desired quantity from the following table:

                                                         Part
Description                                              Number
 
Tivoli Point of Sale Manager Media Pack                  BJ02TML

The quantity of the Passport Advantage part numbers in the following table is based on the number of required Tivoli Management Points. To order for Passport Advantage, specify the desired part number and quantity.

                                                         Part
Description                                              Number
 
License and Software Maintenance                         D57XJLL
 1st Anniversary
License and Software Maintenance                         D57XKLL
 2nd Anniversary
Software Maintenance Renewal                             E17YULL
 to Anniversary Date
Software Maintenance after License                       D57ZALL
 to Anniversary Date

Passport Advantage Software Maintenance

Software Maintenance (called Support for Tivoli products outside of Passport Advantage) is included with each product authorization acquired under Passport Advantage.

Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage ("how-to") questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays
  • Support for mission-critical (severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
      • Marketing
      • Technical
      • Developer
      • Business Partner
      • IBM Services
      • Downloads
      • www.ibm.com/software/support
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Note: The Tivoli Select Support offering is not available under Passport Advantage. Contact you IBM or Tivoli service representative for information on separately available service offerings.

Withdrawal of Passport Advantage Part Numbers

The following passport advantage part numbers are withdrawn effective December 28, 2001:

                                                         Part
Description                                              Number
 
Tivoli Point of Sale Manager V2.0
 Media Pack                                              BJ6QEIE
 Documentation Pack -- English                           BJ6QFIE
 Documentation Pack -- French                            BJ6QFFR
 Documentation Pack -- Spanish                           BJ6QFES
 Documentation Pack -- Brazilian Portuguese              BJ6QFBP

Terms and Conditions

For a limited time during the migration period to Passport Advantage, customers may acquire eligible programs and Tivoli Support under agreements outside of Passport Advantage.

Agreement: For orders under 5698-TRE: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form.

For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: 30 days

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Point authorizations acquired.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Tivoli Support or Passport Advantage Software Maintenance is in effect

Educational Allowance Available: Yes, to qualified education institution customers.

Percentage: 15%

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies

  • Software Maintenance under Passport Advantage: Yes
  • Support for Tivoli products: Yes

Complementary Introductory Support: Not available

Tivoli Support and Passport Advantage Software Maintenance

Support Center applies:     Yes
 
                            Access is available through
                             the IBM Support Center,
                             800-237-5511
 
Availability of             The first year of Tivoli Support
 Tivoli Support:             is available at no additional
                             charge.  The first year starts
                             when the product is shipped to
                             the customer.
 
                            Subsequent years of Tivoli
                             Support are available for a fee
                             as part of the IAAS, IIAAPS, or
                             any equivalent agreement.
 
Availability of             Passport Advantage Software
 Passport Advantage          Maintenance is provided at no
 Software Maintenance:       additional charge for each
                             eligible program acquired until
                             the 1st or 2nd anniversary
                             date, dependent on the part
                             number ordered.
 
                            Passport Advantage Software
                             Maintenance is provided for
                             renewal for a fee at each
                             anniversary date.  Customers
                             who do not renew their Software
                             Maintenance will have to
                             purchase the Maintenance after
                             License option to reactivate
                             their maintenance agreement
                             when they require a new level
                             of software code or Remote
                             Technical support.
 
Tivoli Support and          Twelve months after
 Passport Advantage          announcement of product
 Software Maintenance        discontinuance, (that is,
 are available until:        end-of life (EOL])
 
Tivoli Support and          The current release
 Passport Advantage
 Software Maintenance       The immediate previous release
 are applicable to:          for twelve months after the
                             planned availability of the
                             current release
 
APAR Mailing Address:       Tivoli Systems Inc.
                            11400 Burnet Road
                            Austin, TX  78758
                            Attention:
                             Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

Prices are unaffected by this announcement.

Passport Advantage

For Passport Advantage and charges, contact your authorized IBM Lotus® Business Partner. Additional information is also available on the Passport Advantage Web site:

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Trademarks

 
AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
UNIX is a registered trademark is a registered trademark of the Open Company in the United States and other countries.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Lotus is a registered trademark of Lotus Development Corporation and/or IBM Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.