IBM United States
Software Announcement 201-351
November 27, 2001
IBM Tivoli Data Protection V1.2 for Enterprise Storage Server Databases Now Provides Online Backup for DB2
(Corrected on January 22, 2002)
In the Withdrawal of PA Part Numbers section, the part number was
At a Glance
IBM Tivoli Data Protection for Enterprise Storage Server Databases:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
IBM Tivoli® Data Protection for Enterprise Storage Server (ESS) Databases, a high-performance backup recovery solution, now provides online backup for DB2®, and exploits the IBM ESS disk subsystem with its new "FlashCopy" function. The online backup solution virtually eliminates backup-related performance impacts, downtime, and user disruption on the production host.
This solution is also available for Oracle databases.
How it Works
The IBM ESS is configured with a pair of source volumes and target volumes. The database is configured to reside on the source volumes of the IBM ESS. In order to perform a database backup, Tivoli Data Protection for ESS launches the "FlashCopy" function on the ESS to perform an instant copy of the source volumes to the target volumes. Following this FlashCopy procedure, the data on both sets of volumes is immediately available. Tivoli Data Protection for ESS, working hand-in-hand with either the Tivoli Data Protection for Oracle or the storage agent of DB2 Universal Database® (UDB), then reads the data from the target volumes and sends it over to the Tivoli Storage Manager server to create an application-aware backup. During this process, the application keeps running with virtually no impact on availability.
IBM Tivoli Data Protection for ESS Databases manages and controls this entire process. It seamlessly integrates with the databases, with the IBM ESS, with Tivoli Data Protection for Oracle or the storage agent of DB2 UDB, and with the performance proven Tivoli Storage Manager. This solution is designed to support 24 x 7 operation with minimum impact during backup.
Planned Availability Date
December 14, 2001
End of Support
Based on the Tivoli end of support policy, Tivoli support for V1.1 of Tivoli Data Protection for ESS for Oracle Databases will be discontinued 12 months after the planned availability of V1.2.
Maximum data availability is becoming one of the top business priorities of most customers today. Applications need to have 24 x 7 access to business-critical data. Although periodic backups of this data need to be performed, customers demand that the backup window be as small as possible. Further, they also desire that backup/restore applications should also have a minimal impact on the primary application. IBM Tivoli Data Protection for Enterprise Storage Server Databases attempts to meet this customer demand of reducing/eliminating the downtime of a production UDB server (if the database resides on an IBM Enterprise Storage Server) for the purpose of obtaining a backup. The transfer of backup data is off-loaded from the (production) database server, and the Tivoli Storage Manager client scheduler is used to perform (automated) backups of that database. This is accomplished by exploiting the "FlashCopy" feature of the IBM Enterprise Storage Server, which provides a copy of a source physical disk on the target physical disk, and integrating it with Tivoli Storage Manager and UDB.
This addition to the Tivoli Data Protection product family provides a solution for backing up DB2 UDB or Oracle databases residing on an Enterprise Storage Server managed by database servers running on AIX® and includes the following:
Integration with Tivoli Storage Manager Media Management Functions
All storage devices and media management capabilities of Tivoli Storage
Manager are available to IBM Tivoli Data Protection for Enterprise
Storage Server Databases. You can share the devices used for other
backups, or give Oracle or DB2 exclusive use of certain devices and
media. Lifecycle management of the media and generation of tape copies
for off-site vaulting are supported.
Support of IBMs FlashCopy Volumes
IBM Tivoli Data Protection for Enterprise Storage Server Databases, V1.2 meets the customer demand of reducing or eliminating the downtime of a production DB2 server for the purpose of obtaining a backup. IBM FlashCopy is one of the Copy Services' features available in IBM's Enterprise Storage Server. FlashCopy gives the ability to create, in background mode, independently-addressable copies of logical volumes, or mirrored copies. The mirrored copies are not created until they are needed, and are available immediately after the command has been processed. They can be used to run simultaneous tasks in parallel with one another.
IBM Tivoli Data Protection for Enterprise Storage Server Databases
integrates with the FlashCopy mirrored copies to provide
high-performance, database-aware backup of a targeted application from a
secondary host, while the production application remains online and fully
available to users.
Online, Outboard Database Backup Using Second (Backup) Host
Through the use of mirrored copies connected to a second host, the
production database remains accessible to the customer. Nearly all the
processing occurs on the secondary host, almost completely eliminating
the performance impact on the production database server.
Support of DB2s Standby Function
IBM Tivoli Data Protection for Enterprise Storage Server Databases, V1.2
provides support for the standby function of UDB to backup the requested
database online. With this new UDB function, Tivoli Data Protection for
IBM Enterprise Storage Server performs the DB2 backup of a user database
from the cloned image to relieve the resources from the production
system. In addition, Tivoli Data Protection for IBM Enterprise Storage
Server also provides support for Subsystem Device Driver (SDD)/Data Path
Optimizer (DPO) on the AIX host system.
Centrally Administered and Scheduled Backup Operations
From the Tivoli Storage Manager Server, scheduling facilities can be used to schedule automatic, unattended DB2 or Oracle backups from a FlashCopy. You can select when the backups occur; backups no longer have to be scheduled during off-peak hours or during maintenance windows.
All the products announced are designed to work in conjunction with IBM
DB2 and Oracle databases. The IBM Tivoli Data Protection for Enterprise
Storage Server Databases product (5698-ESO), is supported on the AIX
Accessibility by People with Disabilities
This program is not impacted by euro currency.
IBM Tivoli Data Protection for Enterprise Storage Server Databases is the data protection solution for customers who are facing disadvantages by growing backup windows or who have the need for 24 x 7 application and database availability.
The irresistible growth of data more and more often leads to serious problems through the increasing backup window. During the backup, the performance of applications and databases is affected. Serious derogations of the operation are the result.
If 24 x 7 operation is required the backup of data without FlashCopy support is always an unacceptable source of friction. In case of revenue sensitive applications the loss can definitely be calculated.
IBM Tivoli Data Protection for Enterprise Storage Server Databases was designed to exploit the FlashCopy function of the IBM Enterprise Storage Server. This solution is able to nearly completely abolish these derogations. It increases the productivity of a application or database significantly.
IBM Tivoli Data Protection for Enterprise Storage Server Databases takes advantage of Tivoli Storage Manager's best of breed scalability, server hierarchical storage management, and powerful disaster recovery functions without disrupting the daily user activities.
Tivoli Storage Manager is well suited for customers who seek a market-leading, storage management solution that protects and manages mission-critical data spread across the entire enterprise. Working with Tivoli Storage Manager, IBM Tivoli Data Protection for Enterprise Storage Server Databases provides consistent and reliable unattended online backup and recovery of databases.
IBM Tivoli Data Protection for Enterprise Storage Server Databases provides the following key features:
For information on Tivoli Storage Manager, V4.1, refer to Software Announcement 200-245 , dated July 25, 2000.
Training is available for many Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page at:
For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
The IBM Publications Center Portal at:
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.
Displayable Softcopy Publications: The IBM Tivoli Data Protection for Enterprise Storage Server Databases publication in English is offered in displayable softcopy form. The files are shipped on the same CD-ROM as the basic machine-readable material.
This displayable manual can be used with the Adobe Acrobat Reader, or an HTML browser in any of the supported environments.
The Adobe Acrobat browser can be found at the Adobe Web site:
Terms and conditions for use of the machine-readable files are shipped with the files.
The IBM Tivoli Data Protection for Enterprise Storage Server Databases publication is available in HTML and PDF formats on the Tivoli Web site at:
Specified Operating Environment
IBM Tivoli Data Protection for Enterprise Storage Server Databases (5698-ESO) requires IBM Enterprise Storage Server 2105, model Exx or Fxx, with one FlashCopy feature 1830-1835, selected to match expected FlashCopy backup requirements. These are supported on the AIX® platform.
For current Enterprise Storage Server FlashCopy configuration guidelines, refer to the Enterprise Storage Server Web site:
Required supporting software for IBM Enterprise Storage Server, including AIX 4.3.3, will be prerequisite for installation of 5698-ESO.
DB2 Universal Database® Version 7.1, FixPack 4, or later, is required for using IBM Tivoli Data Protection for Enterprise Storage Server Databases in a DB2® environment, while Oracle 8.1.5 and Tivoli Data Protection for Oracle 2.2 are required for using IBM Tivoli Data Protection for Enterprise Storage Server Databases in an Oracle environment
Enterprise Storage Server CopyServices CLI is prerequisite for all installations of IBM Tivoli Data Protection for Enterprise Storage Server Databases. Tivoli Storage Manager, V4.1 and above with the Managed System for LAN feature, is prerequisite for all installations of 5698-ESO.
Additional software configuration requirements may be listed in the product README files.
Note: Prerequisite software products, including Tivoli Storage Manager V4.1, must be purchased separately, and are not included or packaged with the purchase of 5698-ESO.
Note: This applies to Tivoli Data Protection for Enterprise Storage Server for Oracle, not to Tivoli Data Protection for Enterprise Storage Server for DB2.
Security, Auditability, and Control
IBM Tivoli Data Protection for Enterprise Storage Server Databases uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Current licensees of Tivoli Data Protection for IBM ESS for Oracle V1.1 can order the new distribution medium via MES by specifying the desired distribution medium feature number.
Shipment will begin on the planned availability date.
Ordering Information for 5698-ESO: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).
The quantity of Tivoli Management Points is based on servers.
Use the following table to order the program product listed below.
Product Number: 5698-ESO Tivoli Management Points Product Name Qty 1 Qty 250 IBM Tivoli Data Protection 1356 1357 for Enterprise Storage Server Databases
Tivoli Systems Support
Although the first year of support is included in the product price, a no-charge (NC) order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support NC feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.
Before the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
Std- Support Categories Standard 24 Select Support coverage via Normal 24 x 7 24 x 7 Web, phone, and fax Bus Hrs Web Support Tools (TIPS, Yes Yes Yes FAQs, White Papers, Tools, Patch Downloads) Maintenance and Upgrades Yes Yes Yes Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial "Tivoli Select" No No Yes Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 -- 1 hour No No Yes Severity 2 -- 2 hour No No Yes Severity 3 -- 2 hour No No Yes Severity 4 -- 2 hour No No Yes Fast Path to "Tivoli No No Yes Select" Level 2 Engineer Heightened Resolution No No Yes Priority Proactive Tivoli No No Yes Management Notification On-Site When Required No No Yes (two trips per year not to exceed six days in total) "Tivoli Select" Support No No Quar- Review and terly Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Management Points Required in Aggregate
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the NC support period.
In subsequent years, if a customer wants to upgrade to the Tivoli
Standard-24 or Tivoli Select Support option, an MES order must be entered
to discontinue the existing support option feature number and to add the
feature number for the desired options After an MES order is entered,
the support will be renewed and billed annually at that support level
unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Program Number: 5698-ESO Upgrade from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support NC OTC OTC OTC Support for Feature Feature Feature Feature Program Name Number Number Number Number IBM Tivoli Data Protection for Enterprise Storage Server Databases Qty of 1 1519 1507 1508 1509 Qty of 250 1520 1510 1511 1512
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below.
Program Number: 5698-ESO Standard Std-24 Select Support Support Support Annual Annual Annual Charge Charge Charge Support for Feature Feature Feature Program Name Number Number Number IBM Tivoli Data Protection for Enterprise Storage Server Databases Qty of 1 1513 1514 1515 Qty of 250 1516 1517 1518
The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points (TMPs) for a licensed product.
Ordering Information for PA
To order a media pack or a documentation pack for PA, specify the applicable part number in the desired quantity from the following table:
Part Description Number IBM Tivoli Data Protection for Enterprise BJ02SIE Storage Server Databases Application Server V1.2 Media Pack
The quantity of the PA part numbers in the following table is based on the number of required TMPs. To order for PA, specify the desired part number and quantity.
Part Description Number IBM Tivoli Data Protection for Enterprise D5787LL Storage Server Databases License and Software Maintenance to 1st Anniversary IBM Tivoli Data Protection for Enterprise D5789LL Storage Server Databases License and Software Maintenance to 1st Anniversary IBM Tivoli Data Protection for Enterprise E178LLL Storage Server Databases Software Maintenance Renewal to Anniversary Date IBM Tivoli Data Protection for Enterprise D5794LL Storage Server Databases Software Maintenance after License to Anniversary Date
PA Software Maintenance
Software Maintenance (called Support for Tivoli products outside of PA) is included with each product authorization acquired under PA.
Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
PA allows you to have a common anniversary date for Software Maintenance renewals, simplifying management and budgeting for eligible new versions and releases, (and for related technical support) for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.
Refer to the IBM International PA Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
Withdrawal of PA Part Numbers
The following PA part numbers are withdrawn effective immediately:
Part Description Number IBM Tivoli Data Protection for Enterprise BJ7D7IE Storage Server Databases Media Pack V1.1.0
Machine Feature Distribution Type/Model Number Medium 5698-ESO 5809 CD-ROM
Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Terms and Conditions
For orders under PA, the following agreements apply:
For PA and charges, contact your authorized IBM Lotus® Business Partner. Additional information is also available on the PA Web site:
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:
Charges for IBM Tivoli Data Protection for Enterprise Storage Server Databases are unchanged with this announcement. The prices for the product ordered under the PID, 5698-ESO, are included here for informational purposes only.
The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of TMPs for a licensed product.
Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.