IBM United States
Software Announcement 201-338
November 27, 2001
Tivoli Management Solution for Siebel eBusiness Applications Delivers End-to-End Management for Siebel Infrastructures
At a Glance
Tivoli Management Solution for Siebel eBusiness Applications is the first offering that delivers a comprehensive set of features to manage all the components of a Siebel environment, end-to-end, with modular components at an attractive price.
Overall, with Tivoli Management Solution for Siebel eBusiness Applications, customers can:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Tivoli® Management Solution for Siebel eBusiness Applications is the first end-to-end management offering for the Siebel environment, offered as a single product, that enables you to monitor, securely administer, and automate the operation of your Siebel application and the infrastructure it relies on throughout the enterprise, all from a centralized Tivoli Desktop.
The Tivoli Management Solution for Siebel eBusiness Applications enables you to:
The Tivoli Management Solution for Siebel eBusiness Applications integrates with the rest of the Tivoli offering, allowing for centralized management of the Siebel environment as part of the whole enterprise. Existing Tivoli customers can easily plug this solution into their existing environment, while new customers can consider future extensions of the same tools used to manage the Siebel environment to other areas of the enterprise.
Tivoli Management Solution for Siebel eBusiness Applications requires the Siebel eBusiness platform.
The Tivoli Solutions Base bundle or a license for Tivoli Enterprise Console® and Tivoli Distributed Monitoring is a prerequisite for:
Planned Availability Dates
December 14, 2001
January 18, 2002
Tivoli Management Solution for Siebel eBusiness Applications covers the whole spectrum of the management aspects of a Siebel eBusiness Applications environment by means of a modular, upgradeable offer.
The Availability and Performance Package for Siebel eBusiness Applications allows you to centrally monitor and manage the availability of the key components of a Siebel eBusiness Applications environment, as well as the underlying hardware and software. This package delivers the technology of the following products:
The Operations option delivers the security, storage management, and administration features that greatly reduce the costs for operating a Siebel eBusiness Application environment. With this option users can:
This option includes the following products:
The Tivoli Solutions Base Option implements the infrastructure used by the other packages in this solution. It includes the following products:
For additional details about the products mentioned above, refer to the Tivoli Web site or contact your sales representative:
The Tivoli Management Solution for Siebel eBusiness Applications is the perfect choice for customers implementing a new Siebel environment, and for Global System Integrators looking for an integrated technology to deploy in their implementation projects.
The Siebel application environment, including all servers, clients and infrastructure associated with it, is defined as:
This program is not impacted by euro currency.
Product information will be available on day of announcement through Offering Information (OITOOL) at:
Tivoli® Management Solution for Siebel eBusiness Applications includes documentation for several different Tivoli products. These products are listed in the Description section. Contact your sales representative or view the individual product announcements for the publications that ship with the product.
Specified Operating Environment
The Tivoli Management Solution for Siebel eBusiness Applications is comprised of multiple Tivoli Products. Refer to the individual product announcements or your sales representative for the software platforms supported by the individual products.
Limitations: The use of the individual Tivoli products that make up the Tivoli Management Solution for Siebel eBusiness Applications is only valid for use within the Siebel application environment. Refer to the Description section for a definition of this environment.
Tivoli Manager for Microsoft SQL Server is a product included in the Availability and Performance Package for Siebel eBusiness Applications. This product announced End of Service on September 18, 2001. Reference the announcement for additional information:
Tivoli Management Solution for Siebel eBusiness Applications is distributed with:
Security, Auditability, and Control
Tivoli Management Solution for Siebel eBusiness Applications uses the security and auditability features of the operating system software and the Tivoli Management Framework.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Ordering Information for Passport Advantage (PA)
To order a media pack or a documentation pack for PA, specify the applicable part number in the desired quantity from the following table:
Note: Part number BJ02RML will include national language support for Tivoli Manager for Siebel eBusiness Applications, and will be available beginning January 18, 2002.
Part Description Number Tivoli Solutions Base V1.1 BJ00UML Media Pack Multilingual Tivoli Solutions Base V1.1 Doc Pack IE BJ00VIE Tivoli Solutions Base V1.1 BJ00VES Doc Pack Spanish Tivoli Solutions Base V1.1 BJ00VBP Doc Pack B. Portuguese Tivoli Solutions Base V1.1 BJ00VFR Doc Pack French Tivoli Availability and Performance BJ02MML Package for Siebel eBusiness Applications V1.1 Media Pack Multilingual Tivoli Availability and Performance BJ02RML Package for Siebel eBusiness Applications V1.1 Media Pack Multilingual Tivoli Availability and Performance BJ02NIE Package for Siebel eBusiness Applications V1.1 Doc Pack IE Tivoli Availability and Performance BJ02NES Package for Siebel eBusiness Applications V1.1 Doc Pack Spanish Tivoli Availability and Performance BJ02NBP Package for Siebel eBusiness Applications V1.1 Doc Pack B. Portuguese Part Description Number Tivoli Availability and Performance BJ02NFR Package for Siebel eBusiness Applications V1.1 Doc Pack French Tivoli Operations Option for Siebel BJ02PML eBusiness Applications V1.1 Media Pack Multilingual Tivoli Operations Option for Siebel BJ02QIE eBusiness Applications V1.1 Doc Pack IE Tivoli Operations Option for Siebel BJ02QES eBusiness Applications V1.1 Doc Pack Spanish Tivoli Operations Option for Siebel BJ02QBP eBusiness Applications V1.1 Doc Pack B. Portuguese Tivoli Operations Option for Siebel BJ02QFR eBusiness Applications V1.1 Doc Pack French
The quantity of the PA part numbers in the following table is based on the number of required Tivoli Management Points (TMPs). To order for PA, specify the desired part number and quantity.
Part Description Number Tivoli Solutions Base License and D50M6LL Software Maintenance 1st Anniversary Tivoli Availability and Performance D50SWLL Package for Siebel eBusiness Applications License and Software Maintenance 1st Anniversary Tivoli Operations Option for Siebel D50T0LL eBusiness Applications License and Software Maintenance 1st Anniversary Tivoli Solutions Base License and D50M7LL Software Maintenance 2nd Anniversary Tivoli Availability and Performance D50SXLL Package for Siebel eBusiness Applications License and Software Maintenance 2nd Anniversary Tivoli Operations Option for Siebel D50T1LL eBusiness Applications License and Software Maintenance 2nd Anniversary Tivoli Solutions Base Software E0058LL Maintenance Renewal to Anniversary Date Tivoli Availability and Performance E006RLL Package for Siebel eBusiness Applications Software Maintenance Renewal to Anniversary Date Tivoli Operations Option for Siebel E006SLL eBusiness Applications Software Maintenance Renewal to Anniversary Date Tivoli Solutions Base Software D50M8LL Maintenance after License to Anniversary Date Part Description Number Tivoli Availability and Performance D50SYLL Package for Siebel eBusiness Applications Software Maintenance after License to Anniversary Date Tivoli Operations Option for Siebel D50T2LL eBusiness Applications Software Maintenance after License to Anniversary Date
PA Software Maintenance
Software Maintenance (called Support for Tivoli products outside of PA) is included with each product authorization acquired under PA.
Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
PA allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.
Refer to the IBM International PA Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
Note: The Tivoli Select Support offering is not available under PA. Contact you IBM or Tivoli service representative for information on separately available service offerings.
Terms and Conditions
Software Maintenance under PA: Yes
Support for Tivoli products: No
A complete list of products, terminology definitions, and licensing documents are available at the following Web site:
For PA and charges, contact your authorized IBM Business Partner. Additional information is also available at the PA Web site:
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:
Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: email@example.com Mail: IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.