IBM United States
Software Announcement 201-295
October 16, 2001

Tivoli Management Solution for Microsoft SQL V1.1.0 Offers Comprehensive Monitoring and Management

 ENUS201-295.PDF (47KB)


At a Glance

Monitor and manage your Microsoft SQL availability and performance with the new Tivoli Management Solution for Microsoft SQL V1.1.0 . This product offers:

  • Robust monitoring of Microsoft SQL 7 and SQL 2000
  • Extensive, built-in, reporting and graphing capabilities
  • Easy installation with auto discovery capabilities for quick return on investment
  • Intuitive rules engine that enables quick customization for automated tasks

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).

Overview

If you have been looking for a management solution that offers easily configurable proactive monitoring and problem solving, then you will appreciate Tivoli® Management Solution for Microsoft™ SQL. Version 1.1.0 (V1.1.0) is suited for almost any size SQL server environment, from small business servers to the multiprocessor clusters necessary for global e-business.

Central to SQL Server 2000 is the ability to support multiple SQL server instances, which can include a combination of SQL Server 2000 and SQL Server 7. Automated, out-of-the-box SQL Server 2000 Intelligent Solution Set operates through an integrated set of rules that can detect and correct problems before your users experience failures or slowdowns.

Our solution monitors virtually all aspects of SQL server availability and performance, including:

  • Basic operations, such as whether crucial services are running
  • Performance criteria, such as CPU, I/O, and memory
  • Replication latency
  • Overall database health, such as free disk space, database size, and log file size

The Tivoli solution can diagnose and correct problems on the spot, or escalate them to your attention at a central monitoring location. Performance and event data are archived to help you evaluate your hardware and software needs, and to plan realistically for growth.

Key Prerequisites

A Windows NT® or Windows® 2000 system

Planned Availability Date

October 19, 2001

Description

Tivoli Management Solution for Microsoft SQL provides comprehensive monitoring and management of running SQL server systems. Specific rules monitor each instance of the SQL server and are designed to:

  • Provide an alert when crucial services are not running
  • Check basic performance indicators such as CPU, I/O, and memory usage
  • Track I/O errors
  • Raise an alert if the process for any SQL Server 2000 instance is using excessive system resources
  • Raise an alert when processes are blocked and provide detailed information about the processes that are blocking them
  • Provide a warning when user connections are approaching the servers maximum
  • Report connections that have failed because the servers' maximum number of connections has been reached
  • Raise an alert when limited database size prevents further allocation of space
  • Deliver warnings if database growth becomes excessive and raise an alert if it exceeds a specified threshold

Tivoli Management Solution for Microsoft SQL is an automated, e-business infrastructure management software that detects and corrects complex application, system, and network problems to help ensure high levels of availability and performance. Tivoli's solution includes a suite of predefined rules, that work out of the box to assist you in detecting and correcting problems with applications, systems, and networks, including Windows NT, Windows 2000, Microsoft BackOffice, and Simple Network Management protocol (SNMP)-based network components.

For SQL, Tivoli focuses on key monitoring components to:

  • Monitor amount of free space in each database, which can alert you before lack of space causes the database to go off-line, or causes the SQL server to shut down entirely
  • Report low free space on writeable hard disks, helping to prevent file fragmentation, poor application performance and possible failure, transaction rollback, cancellation of maintenance functions, and ultimately the failure of the SQL server due to lack of space
  • Monitor transaction logs and provide warnings when their size or growth exceeds specified thresholds, to help avoid transactions being rolled back
  • Monitor the efficiency of the data cache, warning of low cache hit ratios that may indicate a need for more physical memory on the server, or for more to be allocated to the SQL server
  • Monitor the amount of memory being used by the SQL server, and raise an alert when memory used exceeds a specified percentage of the target memory, helping to prevent degradation of the SQL server performance
  • Monitor used workspace memory, warning when it drops below a specified threshold, which may degrade server performance
  • Monitor the number of pending memory grants to identify bottlenecks that will degrade server performance
  • Issue a warning when there are not enough system locks to complete the current command
  • Raise an alert when errors are detected that may indicate database corruption
  • Collect, and report errors and warnings from the SQL server error log
  • Monitor the rate of data throughput based on batch requests, providing information which may be necessary for performance tuning
  • Check for high replication latency for each SQL Server 2000 instance
  • Identify excessive recompile rates that may indicate insufficient physical memory on the server
  • Detect excessive numbers of deadlocks resulting in rollback of transactions
  • Warn of unsafe auto-parameterization attempts, indicating the possible need to increase or enhance available server-side stored procedures

Euro Currency

This program is not impacted by euro currency.

Trademarks

 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Offering Information

Product information is available through Offering Information (OITOOL) at:

Publications

The following publications are available in softcopy.

  • Tivoli® Management Solution for Microsoft™ SQL
  • Monitoring, Reporting, and Graphing
  • Managing the Tivoli Management Solution for Microsoft SQL
  • Tivoli Management Solution for MS SQL — Writing Rules
  • Tivoli Management Solution for MS — Getting Started

Customers can download PDFs and HTMLs of Tivoli publications from:

Technical Information

Specified Operating Environment

Hardware Requirements

Tivoli Management Solution for Microsoft SQL will require:

  • Intel 486 processor, or higher
  • 8 MB RAM
  • 40 MB disk space

Software Requirements

Windows NT® or Windows® 2000 are all that is required to install Tivoli Management Solution for Microsoft SQL.

Planning Information

Packaging

Tivoli Management Solution for Microsoft SQL V1.1.0 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (LC23-4474)
  • CD-ROM (LK3T-8064)

Security, Auditability, and Control

Tivoli Management Solution for Microsoft SQL uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

New Licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Ordering Information for 5698-MSQ

Ordering information for 5698-MSQ will continue for a limited time to allow migration to the Passport Advantage (PA) offering.

Current Licensees of 5697-MSS or 5698-MSS

Until March 31, 2002, a no-charge upgrade to 5698-MSQ may be ordered for those customers currently licensed for 5697-MSS V1.3.0, Tivoli Manager for SQL or 5698-MSS V1.3.0, Tivoli Manager for Microsoft SQL.

Upgrades may be acquired by customers currently licensed for 5697-SPT for 5697-MSS, or 5698-SPT for 5698-MSS. Customers upgrading to 5698-MSQ will receive Tivoli First Year No-Charge Support.

To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).

The quantity of Tivoli Management Points is based on distributed servers.

Use the following table to order the program products listed below.

                                        Tivoli Management Points
Program
Number          Program Name            Qty 1            Qty 250
 
5698-MSQ        Tivoli                  2547             2548
                 Management
                 Solution for
                 Microsoft SQL
 
                                        Tivoli Management Points
Program
Number          Program Name            Qty 1            Qty 250
 
                Upgrade to              2595             2596
                 5698-MSQ from
                 Tivoli Manager
                 for Microsoft
                 SQL 5697-MSS
 
                Upgrade to              2597             2598
                 5698-MSQ from
                 Tivoli Manager
                 for Microsoft
                 SQL 5698-MSS

Tivoli Systems Support

Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support — No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.

Prior to the end of the first 12 months' support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

Support Categories          Standard      Std-24       Select
 
Support Coverage via        Normal        24 x 7       24 x 7
 Web, Phone, Fax and        Bus Hrs
 E-mail
 
Web Support Tools           Yes           Yes          Yes
 (TIPS, FAQs, White
 Papers, Tools,
 Patch Downloads)
 
Maintenance and             Yes           Yes          Yes
 Upgrades
 
Support News                Yes           Yes          Yes
 
Escalation Process          Yes           Yes          Yes
 
Initial “Tivoli           No            No           Yes
 Select” Support
 Review (one
 customer location
 and one review per
 contract)
 
Heightened
 Responsiveness
  Severity 1 --             No            No           Yes
   1 hour
  Severity 2 --             No            No           Yes
   2 hours
 
Support Categories          Standard      Std-24       Select
 
  Severity 3 --             No            No           Yes
   4 hours
  Severity 4 --             No            No           Yes
   4 hours
 
Fast Path to                No            No           Yes
 “Tivoli Select”
 Level 2 Engineer
 
Heightened                  No            No           Yes
 Resolution Priority
 
Proactive Tivoli            No            No           Yes
 Management
 Notification
 
On-Site When                No            No           Yes
 Required (two trips)
 per year not to
 exceed six days in
 total
 
“Tivoli Select”         No            No           Quarterly
 Support Review and
 Recommendations
 (customer to
 identify single
 point of control
 site)
 
Minimum of 40,000           No            No           Yes
 Renewable Tivoli
 Management Points
 Required in
 Aggregate
  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24 x 7 including:
      • Support Procedures — maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, product certification information, Release Notes, Installation Guides, Redbooks™, White Papers, and Fix READMEs
      • Knowledge Base — search engine providing answers to many technical questions; databases include APARs, FAQs, and Fix READMEs
      • Education and Training
      • Support Services — databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 Support provides enhanced features including:
      • Technical support via Web, telephone, fax, and e-mail, 24 x 7 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  3. Tivoli Select

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness

        Severity 1 — 1 hour
        Severity 2 — 2 hours
        Severity 3 — 4 hours
        Severity 4 — 4 hours

    • Fast path to Tivoli Select level-2 engineers
    • Heightened resolution priority
    • Proactive Tivoli management notification
    • Customer initiated on-site support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable one-time charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options. After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below.

                                                              Upgrade
                                                              from
                                          Upgrade   Upgrade   First
                                          from      from      Year
                                First     First     First     Std-24
                                Year      Year to   Year to   to
                                Support   Std-24    Select    Select
Support                         No-       Support   Support   Support
for                             Charge    OTC       OTC       OTC
Program    Support for          Feature   Feature   Feature   Feature
Number     Program Name         Number    Number    Number    Number
 
5698-MSQ   Tivoli Management
            Solution for
            Microsoft SQL
             Qty of 1           2561      2549      2550      2551
             Qty of 250         2562      2552      2553      2554

5698-SPT — Subsequent Year Options

Use the following table to order support (5698-SPT) for the program products listed below.

                                     Standard     Std-24      Select
                                     Support      Support     Support
Support                              Annual       Annual      Annual
for                                  Charge       Charge      Charge
Program       Support for            Feature      Feature     Feature
Number        Program Name           Number       Number      Number
 
5698-MSQ      Tivoli Management
               Solution for
               Microsoft SQL
                Qty of 1             2555         2556        2557
                Qty of 250           2558         2559        2560

The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Ordering Information for Passport Advantage

To order a media pack or a documentation pack for PA, specify the applicable part number in the desired quantity from the following table:

                                                         Part
Description                                              Number
 
Tivoli Mgmnt Solution for                                BJ01RIE
 Microsoft SQL V1.1 Media Pack

Customers with a Passport Advantage License and Software Maintenance for Tivoli Manager for Microsoft SQL will receive the Tivoli Management Solution for Microsoft SQL media pack.

The no-charge Trade Up Part Number is available for customers with Tivoli Manager for Microsoft SQL Server.

The quantity of the PA part numbers in the following table is based on the number of required Tivoli Management Points. To order for PA, specify the desired part number and quantity.

                                                         Part
Description                                              Number
 
Tivoli Mgmnt Solution for
 Microsoft SQL V1.1
  Lic/SW Maint 1 Anniv                                   D50S3LL
  Lic/SW Maint 2 Anniv                                   D50S4LL
  SW Maint Rnwl 1 Anniv                                  E006JLL
  SW Maint Aft Lic 1 Anniv                               D50S5LL
  Trd Lic/SW Maint 1 Anniv                               D50TDLL

PA Software Maintenance

Software Maintenance (called Support for Tivoli products outside of PA) is included with each product authorization acquired under PA.

Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases, and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage ("how-to") questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours, including national and/or statutory holidays.
  • Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the PA enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week
    • Advanced search capabilities
    • A single interface to the IBM problem submission/management system for IBM distributed software

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of technical support provided through Software Maintenance.

Note: The Tivoli Select Support offering is not available under PA. Contact you IBM or Tivoli service representative for information on separately available service offerings.

Basic Machine-Readable Material

                          Feature                   Distribution
Language                  Number                    Medium
 
English                   5809                      CD-ROM

Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
                                                    Feature
Description                                         Number
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Terms and Conditions

For a limited time during the migration period to PA, customers may acquire eligible programs and Tivoli Support under agreements outside of PA.

Terms and conditions for Tivoli Value-Based Pricing and IBM PA are as follows:

Agreement: For orders under 5698-MSQ: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an order form.

For orders under Passport Advantage: IBM IPLA, IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: 30 days

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a one-time charge.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Tivoli Support or Passport Advantage Software Maintenance is in effect.

Educational Allowance Available: Yes, to qualified education institution customers

Percentage: 15%

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies

  • Software Maintenance under Passport Advantage: Yes
  • Support for Tivoli products: Yes
  • Passport Advantage: Yes

Complementary Introductory Support: Not available

Tivoli Support and Passport Advantage Software Maintenance

Support Center applies:     Yes
 
                            Access is available through
                             the IBM Support Center,
                             800-237-5511
 
Availability of Tivoli      The first year of Tivoli
 Support:                    Support is available at no
                             additional charge.  The
                             first year starts when the
                             product is shipped to the
                             customer.
 
                            Subsequent years of Tivoli
                             Support are available for
                             a fee as part of the IAAS,
                             IIAAPS, or any equivalent
                             agreement.
 
Availability of PA          PA Software
Software Maintenance:        Maintenance is provided at
                             no additional charge for
                             each eligible program
                             acquired during the initial
                             term.
 
 
                            PA Software
                             Maintenance is provided at
                             an additional charge for
                             all eligible programs in
                             the second and subsequent
                             terms.
 
Tivoli Support and PA       Twelve months after
 Software Maintenance        announcement of product
 are available until:        discontinuance, (that is,
                             end of life (EOL))
 
Tivoli Support and PA       The current release
 Software Maintenance
 are applicable to:         The immediate previous
                             release for twelve months
                             after the general
                             availability of the
                             current release
 
APAR Mailing Address:       Tivoli Systems Inc.
                            11400 Burnet Road
                            Austin, TX  78758
                            Attention:
                             Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage

For PA and charges, contact your authorized IBM Lotus® Business Partner. Additional information is also available on the PA site:

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

                                        Tivoli Management Points
 
                                   Qty 1              Qty 250
                      Program      Feature            Feature
Program Name          Number       Number   Charge    Number   Charge
 
Tivoli Management     5698-MSQ     2547     $31       2548     $7,750
 Solution for
 Microsoft SQL
 V1.1

5698-SPT — First-Year Support Options

                         Upgrade        Upgrade        Upgrade
                         from           from           from
                         First          First          Std-24
                         Year to        Year to        to
                         Std-24         Select         Select
Support    Support       Support        Support        Support
for        for           OTC            OTC            OTC
Program    Program       Feature        Feature        Feature
Number     Name          Number   OTC   Number   OTC   Number   OTC
 
5698-MSQ   Tivoli
            Management
            Solution
            for
            Microsoft
            SQL
            V1.1
           Qty 1         2549     $  2  2550     $  4  2551     $  2
           Qty 250       2552      375  2553      875  2554      500

5698-SPT — Subsequent Year Support Options

                         Standard       Std-24         Select
                         Support        Support        Support
Support    Support       Annual         Annual         Annual
for        for           Charge         Charge         Charge
Program    Program       Feature Annual Feature Annual Feature Annual
Number     Name          Number  Charge Number  Charge Number  Charge
 
5698-MSQ   Tivoli
            Management
            Solution
            for
            Microsoft
            SQL
            V1.1
           Qty 1         2555    $    5 2556    $    6 2557    $    8
           Qty 250       2558     1,125 2559     1,500 2560     2,000

The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Passport Advantage

For PA and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the PA offering, visit the following Web site:

Order Now

 Use Priority/Reference Code: SE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. SE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Redbooks is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Lotus is a registered trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.