IBM United States
Software Announcement 201-295
October 16, 2001
Tivoli Management Solution for Microsoft SQL V1.1.0 Offers Comprehensive Monitoring and Management
At a Glance
Monitor and manage your Microsoft SQL availability and performance with the new Tivoli Management Solution for Microsoft SQL V1.1.0 . This product offers:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
If you have been looking for a management solution that offers easily configurable proactive monitoring and problem solving, then you will appreciate Tivoli® Management Solution for Microsoft SQL. Version 1.1.0 (V1.1.0) is suited for almost any size SQL server environment, from small business servers to the multiprocessor clusters necessary for global e-business.
Central to SQL Server 2000 is the ability to support multiple SQL server instances, which can include a combination of SQL Server 2000 and SQL Server 7. Automated, out-of-the-box SQL Server 2000 Intelligent Solution Set operates through an integrated set of rules that can detect and correct problems before your users experience failures or slowdowns.
Our solution monitors virtually all aspects of SQL server availability and performance, including:
The Tivoli solution can diagnose and correct problems on the spot, or escalate them to your attention at a central monitoring location. Performance and event data are archived to help you evaluate your hardware and software needs, and to plan realistically for growth.
Tivoli Management Solution for Microsoft SQL provides comprehensive monitoring and management of running SQL server systems. Specific rules monitor each instance of the SQL server and are designed to:
Tivoli Management Solution for Microsoft SQL is an automated, e-business infrastructure management software that detects and corrects complex application, system, and network problems to help ensure high levels of availability and performance. Tivoli's solution includes a suite of predefined rules, that work out of the box to assist you in detecting and correcting problems with applications, systems, and networks, including Windows NT, Windows 2000, Microsoft BackOffice, and Simple Network Management protocol (SNMP)-based network components.
For SQL, Tivoli focuses on key monitoring components to:
This program is not impacted by euro currency.
Product information is available through Offering Information (OITOOL) at:
The following publications are available in softcopy.
Customers can download PDFs and HTMLs of Tivoli publications from:
Specified Operating Environment
Tivoli Management Solution for Microsoft SQL will require:
Tivoli Management Solution for Microsoft SQL V1.1.0 is distributed with:
Security, Auditability, and Control
Tivoli Management Solution for Microsoft SQL uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Ordering Information for 5698-MSQ
Ordering information for 5698-MSQ will continue for a limited time to allow migration to the Passport Advantage (PA) offering.
Current Licensees of 5697-MSS or 5698-MSS
Until March 31, 2002, a no-charge upgrade to 5698-MSQ may be ordered for those customers currently licensed for 5697-MSS V1.3.0, Tivoli Manager for SQL or 5698-MSS V1.3.0, Tivoli Manager for Microsoft SQL.
Upgrades may be acquired by customers currently licensed for 5697-SPT for 5697-MSS, or 5698-SPT for 5698-MSS. Customers upgrading to 5698-MSQ will receive Tivoli First Year No-Charge Support.
To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).
The quantity of Tivoli Management Points is based on distributed servers.
Use the following table to order the program products listed below.
Tivoli Management Points Program Number Program Name Qty 1 Qty 250 5698-MSQ Tivoli 2547 2548 Management Solution for Microsoft SQL Tivoli Management Points Program Number Program Name Qty 1 Qty 250 Upgrade to 2595 2596 5698-MSQ from Tivoli Manager for Microsoft SQL 5697-MSS Upgrade to 2597 2598 5698-MSQ from Tivoli Manager for Microsoft SQL 5698-MSS
Tivoli Systems Support
Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.
Prior to the end of the first 12 months' support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
Support Categories Standard Std-24 Select Support Coverage via Normal 24 x 7 24 x 7 Web, Phone, Fax and Bus Hrs E-mail Web Support Tools Yes Yes Yes (TIPS, FAQs, White Papers, Tools, Patch Downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial Tivoli No No Yes Select Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 -- No No Yes 1 hour Severity 2 -- No No Yes 2 hours Support Categories Standard Std-24 Select Severity 3 -- No No Yes 4 hours Severity 4 -- No No Yes 4 hours Fast Path to No No Yes Tivoli Select Level 2 Engineer Heightened No No Yes Resolution Priority Proactive Tivoli No No Yes Management Notification On-Site When No No Yes Required (two trips) per year not to exceed six days in total Tivoli Select No No Quarterly Support Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Management Points Required in Aggregate
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable one-time charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.
In subsequent years, if a customer wants to upgrade to the Tivoli
Standard-24 or Tivoli Select Support option, an MES order must be entered
to discontinue the existing support option feature number and to add the
feature number for the desired options. After an MES order is entered,
the support will be renewed and billed annually at that support level
unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Upgrade from Upgrade Upgrade First from from Year First First First Std-24 Year Year to Year to to Support Std-24 Select Select Support No- Support Support Support for Charge OTC OTC OTC Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-MSQ Tivoli Management Solution for Microsoft SQL Qty of 1 2561 2549 2550 2551 Qty of 250 2562 2552 2553 2554
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below.
Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-MSQ Tivoli Management Solution for Microsoft SQL Qty of 1 2555 2556 2557 Qty of 250 2558 2559 2560
The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
Ordering Information for Passport Advantage
To order a media pack or a documentation pack for PA, specify the applicable part number in the desired quantity from the following table:
Part Description Number Tivoli Mgmnt Solution for BJ01RIE Microsoft SQL V1.1 Media Pack
Customers with a Passport Advantage License and Software Maintenance for Tivoli Manager for Microsoft SQL will receive the Tivoli Management Solution for Microsoft SQL media pack.
The no-charge Trade Up Part Number is available for customers with Tivoli Manager for Microsoft SQL Server.
The quantity of the PA part numbers in the following table is based on the number of required Tivoli Management Points. To order for PA, specify the desired part number and quantity.
Part Description Number Tivoli Mgmnt Solution for Microsoft SQL V1.1 Lic/SW Maint 1 Anniv D50S3LL Lic/SW Maint 2 Anniv D50S4LL SW Maint Rnwl 1 Anniv E006JLL SW Maint Aft Lic 1 Anniv D50S5LL Trd Lic/SW Maint 1 Anniv D50TDLL
PA Software Maintenance
Software Maintenance (called Support for Tivoli products outside of PA) is included with each product authorization acquired under PA.
Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases, and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of technical support provided through Software Maintenance.
Note: The Tivoli Select Support offering is not available under PA. Contact you IBM or Tivoli service representative for information on separately available service offerings.
Feature Distribution Language Number Medium English 5809 CD-ROM
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Feature Description Number Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Terms and Conditions
For a limited time during the migration period to PA, customers may acquire eligible programs and Tivoli Support under agreements outside of PA.
Terms and conditions for Tivoli Value-Based Pricing and IBM PA are as follows:
Agreement: For orders under 5698-MSQ: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an order form.
For orders under Passport Advantage: IBM IPLA, IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form
Support Center applies: Yes Access is available through the IBM Support Center, 800-237-5511 Availability of Tivoli The first year of Tivoli Support: Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement. Availability of PA PA Software Software Maintenance: Maintenance is provided at no additional charge for each eligible program acquired during the initial term. PA Software Maintenance is provided at an additional charge for all eligible programs in the second and subsequent terms. Tivoli Support and PA Twelve months after Software Maintenance announcement of product are available until: discontinuance, (that is, end of life (EOL)) Tivoli Support and PA The current release Software Maintenance are applicable to: The immediate previous release for twelve months after the general availability of the current release APAR Mailing Address: Tivoli Systems Inc. 11400 Burnet Road Austin, TX 78758 Attention: Product Development
The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
For PA and charges, contact your authorized IBM Lotus® Business Partner. Additional information is also available on the PA site:
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:
Tivoli Management Points Qty 1 Qty 250 Program Feature Feature Program Name Number Number Charge Number Charge Tivoli Management 5698-MSQ 2547 $31 2548 $7,750 Solution for Microsoft SQL V1.1
5698-SPT First-Year Support Options
Upgrade Upgrade Upgrade from from from First First Std-24 Year to Year to to Std-24 Select Select Support Support Support Support Support for for OTC OTC OTC Program Program Feature Feature Feature Number Name Number OTC Number OTC Number OTC 5698-MSQ Tivoli Management Solution for Microsoft SQL V1.1 Qty 1 2549 $ 2 2550 $ 4 2551 $ 2 Qty 250 2552 375 2553 875 2554 500
5698-SPT Subsequent Year Support Options
Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Annual Feature Annual Feature Annual Number Name Number Charge Number Charge Number Charge 5698-MSQ Tivoli Management Solution for Microsoft SQL V1.1 Qty 1 2555 $ 5 2556 $ 6 2557 $ 8 Qty 250 2558 1,125 2559 1,500 2560 2,000
The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
For PA and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the PA offering, visit the following Web site:
Use Priority/Reference Code: SE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. SE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.