IBM United States
Software Announcement 201-289
October 9, 2001

Tivoli Management Solution for Domino Improves the Availability of Domino Servers

 ENUS201-289.PDF (56KB)

(Corrected on October 16, 2001)

The Prices section was updated.

At a Glance

  • Provides an easy-to-follow installation program with Tivoli Framework, Tivoli Distributed Monitoring, and DB2 Database for historical data all included in one robust solution
  • Includes a new intuitive Web-based interface that provides a single tabbed interface to manage all aspects of a customer's Domino enterprise end to end
  • Increases the availability of Domino systems through detailed monitoring capabilities, advanced probe technology, and automated actions
  • Provides more granular reports on Service Level Agreements (SLAs) and the performance of your Domino environment through the new Tivoli Decision Support guide or the new Web-based interface
  • Lowers the total cost of ownership for Domino by deploying this all-encompassing management tool for Domino
  • Manages backups, SLAs, and provides robust reports for your Domino environment all from one tool

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

The new Tivoli® Management Solution for Domino™ 3.2 was developed with an emphasis on ease of deployment and quick Return on Investment. Our latest best-of-breed solution for managing Lotus® Domino incorporates an easy-to-use install wrapper around the Tivoli prerequisite components that are provided with the product. That's right, Tivoli Framework, Tivoli Distributed Monitoring, DB2®, and an easy-to-follow installation program are all provided with the product.

Tivoli has combined the auto detection and server-based roles features within the new Tivoli Management Solution for Domino 3.2 to assist you in successfully managing your Domino servers in a timely manner.

Key Prerequisites

  • 256 MB RAM
  • Preferably two 4 GB, or greater, hard drives or one 9 GB, or greater, hard drive
  • An Intel (or equivalent) processor running Windows NT® 4.0 SP6
  • CPU ratings equal to, or exceeding 500 MHz
  • An NT-supported 10 Mbps, or greater, Ethernet card

IBM e(logo)server iSeries

The iSeries environment includes the Intel processor (called IxSS, the Integrated IBM e(logo)server xSeries Server card) that is plugged into an iSeries. The IxSS card supports Windows™ 2000 Server and Windows NT Server 4.0. The supported IxSS cards are represented by their ordering feature number.

  • 2891 (Pentium® III 850 MHz) for iSeries model 270
  • 2791 (Pentium III 850 MHz) for all other iSeries model

Planned Availability Date

November 23, 2001

Translated Publications Availability Date

December 21, 2001

Description

The new Tivoli Management Solution for Domino 3.2 has a new architecture, developed with reliability, accessibility, and scalability at the forefront of our development goals. The features and functions brought forth in this new product are truly innovative in the industry.

  • Ease of Installation and Deployment

    Incorporates a new installation program that includes the deployment of the required prerequisite components that are provided with the solution. The auto-discovery function searches and discovers all of the Domino servers within the Domino Directory and requires no manual intervention. Establishing alerts and determining thresholds is a breeze as we have included server-based roles that determine key settings based on the "role" of your Domino server. Our goal is to make the administrator's life easy, and to do so in an expedient fashion. Our customers realize a Return on Investment very quickly with new installation features included with the next generation of Tivoli Management Solution for Domino V3.2.

  • Platform Support

    Tivoli supports the most prominent operating system platforms for Domino, including Windows NT, Windows® 2000, AS/400®, AIX®, and Solaris. Allowing systems architects the flexibility to design and upgrade to cross platform environments, without limiting the scope or function of monitoring and reporting tools, is the Tivoli focus in providing a wide range of support for the most popular operating systems.

  • New Java™ Client-Notes™ Administration Client "Look and Feel"

    The design of the GUI is one of the many highlights of the new Tivoli Management Solution for Domino V3.2. For the Domino Administrator, the new interface is extremely intuitive and highly functional as it has "look and feel" of the Lotus Notes® Administration Client. By invoking the interface from Lotus Notes, Netscape, or Internet Explorer browsers, the tabbed main view allows easy access to server status, graphs and reports events, backup and restore controls, troubleshooting tools and server configuration information. The operations perspective of the interface is outstanding, as servers can be grouped by Domain, Hierarchy, Domino Release, Operating System, Server Status (Up vs. Down), Cluster, Network and Monitor Status. As you view your Domino infrastructure, when a problem occurs, the ability to drill down and visualize the problem is right at your fingertips preventing long outages.

  • Enhanced Probe Technology

    The advanced probing technology Tivoli has placed in the next generation of Domino management tools is incredible. Leveraging technology from IBM Research, these tools enable the Domino Administrator to measure and record application and server performance from an end user's point of view. These lightweight and highly configurable probes generate representative user transactions at scheduled intervals or on the fly while recording and reporting the results. The information generated is ideal for:

    • Capacity planning
    • Change management
    • Assessing
    • Conformance with service level objectives
  • Profile Management and Roles

    The concept of profiles and server-based roles has been completely revised and enhanced for this release of Tivoli Management Solution for Domino. The role of a server is defined as the specific tasks and work that a Domino server performs. The roles are pre-defined, customizable, and completely reusable for any number of servers, allowing quick deployment of monitors and thresholds with accuracy. Each role relates to a profile manager that defines the events and the monitoring data collected. Intensive testing and data analysis from the world's largest Domino deployments have allowed Tivoli to create the optimum monitoring parameters based on the role of the Domino server in your environment.

  • Enhanced Monitors and Tasks

    The list of monitors and tasks that are provided through Tivoli Management Solution for Domino includes Transactional Logging, Agent Monitors, Replication Monitors, and advanced Cluster member monitoring. The granularity of these monitors is incredible right down to the specifics of a users mail file so that detailed trend analysis, Service Level Agreement (SLA) reporting, and root cause analysis can be performed. The profile manager and server-based roles enable the Management Solution for Domino to determine the monitors and tasks to be monitored based on the work the server is performing.

  • Reporting and Graphing

    Tivoli understands the importance and the insight that a graph or report can provide an administrator, manager, or decision maker within an organization. That is why we are offering robust graphing and reporting through both the Java-based interface and the Tivoli Decision Support (TDS) product. Generating text-based reports and amazing graphical reports via the Java-based inter interface is a breeze. The graphing and reporting navigational tree provides a view into the vast amount of data gathered to generate a comprehensive report that can be mapped to your specific SLAs. Speaking of SLAs, this tool allows for removal of specific maintenance windows so that the data is accurate while considering your planned outages. For historical and trending data, TDS provides the optimal solution for gathering, analyzing, and presenting data to support decision making within an organization. TDS provides:

    • A view of how servers are performing
    • How much work the servers are doing
    • Ranking of servers by several metrics
    • The ability to forecast when problems may occur

Euro Currency

This program is not impacted by euro currency.

Reference Information

  • Software Announcement 201-202 , dated July 10, 2001
  • Software Announcement 200-017 , dated February 15, 2001
  • Software Announcement 201-203 , dated July 10, 2001

Trademarks

 
DB2, AIX, and AS/400 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a registered trademark of Intel Corporation.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Domino and Notes are trademarks of Lotus Development Corporation.
 
Lotus and Lotus Notes are registered trademarks of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

The following publications can be ordered after planned availability. To order, contact your IBM representative.

                                                  Order
Title                                             Number
 
Tivoli(R) Management Solution for                 GC32-0755
 Domino(TM) V3.2.0 Installation
 Guide
Tivoli Management Solution for                    GI11-0861
 Domino V3.2.0 Release Notes
Tivoli Manager for Domino 3.1                     GI11-0782
 Release Notes
Tivoli Manager for Domino 3.1                     GC32-0673
 
 User's Guide
Tivoli Manager for Domino 3.1                     GC32-0675
 Reference Guide
Tivoli Manager for Domino 3.1                     GC32-0725
 Messages Supplement
Tivoli Management Framework                       GC31-8433
 3.7.1 User's Guide
Tivoli Dist Monitoring 3.7                        GC32-0728
 User's Guide

The IBM Publications Center Portal:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge. Hardcopy publications are also available for a fee.

Technical Information

Specified Operating Environment

Hardware Requirements

  • 256 MB RAM
  • Preferably two 4 GB, or greater, hard drives or one 9 GB, or greater, hard drive
  • An Intel (or equivalent) processor running Windows NT® 4.0 SP6
  • CPU ratings equal to,or exceeding 500 MHz
  • An NT-supported 10 Mbps, or greater, Ethernet card

iSeries

The iSeries environment includes the Intel processor (called IxSS, the Integrated xSeries Server card) that is plugged into an iSeries. The IxSS card supports Windows 2000 Server and Windows NT Server 4.0. The supported IxSS cards are represented by their ordering feature number.

  • 2891 (Pentium® III 850 MHz) for iSeries model 270
  • 2791 (Pentium III 850 MHz) for all other iSeries model

Software Requirements

            Tivoli                               Tivoli
            Management               Application Distributed Domino
Platform    Framework  Functionality Services    Monitoring  Versions
 
AIX(R)      3.7.1      EP            1.2.1       3.7         4.6.4,
 4.3.2                                                        5.0.1
Solaris     3.7.1      EP            1.2.1       3.7         4.6.4,
 2.8                                                          5.0.1
Win         3.7.1      TMR, GW,      1.2.1       3.7         4.6.4,
 NT4+SP6                EP                                     5.0.1
Windows(R)  3.7.1      TMR, GW,      1.2.1       3.7         5.0.1
 2000                   EP
 Server
 SP1(R)
OS/400(R)   3.7.1      EP            1.2.1       3.7         5.0.1
 V4R5
 

TMR = Tivoli Management Region

GW = Gateway
EP = End Point

The Tivoli Enterprise Console® (TEC) 3.7 application is supported for all platforms stated in the table above.

Supported RIM (Relational Database Interface Manager) Hosts

Windows NT                    DB2(R) 7.2EE
 
                              Informix Server 9.2 is
                               supported for server only.
                              The RIM client for 9.2 is not
                               supported on this operating
                               system.
 

EE = Enterprise Edition

Planning Information

Packaging

Tivoli Management Solution for Domino is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (LC23-4474)
  • 5 Machine-Readable Code CD-ROMs
  • 1 Translated Publications CD-ROM — Available December 21, 2001

    The following publications:

  • Tivoli Management Solution for Domino V3.2.0 Installation Guide (GC32-0755)
  • Tivoli Management Solution for Domino V3.2. Release Notes (GI11-0861)
  • Tivoli Manager for Domino 3.1 Release Notes (GI11-0782)

Security, Auditability, and Control

Tivoli Management Solution for Domino uses the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

New Licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Ordering Information for 5698-MSD

Ordering information for 5698-MSD will continue for a limited time to allow migration to the Passport Advantage offering.

Current Licensees of Tivoli Manager for Domino (5697-NOT/5698-NOT) must purchase a separate license for Tivoli Management Solution for Domino V3.2 (5698-MSD). A migration path between the two products is not offered, as there is no additional functionality provided in the V3.2 release. The V3.2 release incorporates an installation wrapper around the prerequisite Tivoli components for ease of deployment. Customers who have deployed Tivoli Manager for Domino V3.1 would realize no functional benefits from the V3.2 product.

To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).

The quantity of Tivoli Management Points is based on Tiered Servers.

Use the following table to order the program products listed below.

                                        Tivoli Management Points
Product             Product
Number              Name                Qty 1            Qty 250
 
5698-MSD            Tivoli              2515             2516
                     Management
                     Solution for
                     Domino

Tivoli Systems Support

Although the first year of support is included in the product price, a NC order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support — NC feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.

Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

                                                Standard
Support Categories                  Standard    24          Select
 
Support Coverage via                Normal      24 x 7      24 x 7
 Web, Phone, Fax, and               Bus Hrs
 E-mail
 
Web Support Tools                   Yes         Yes         Yes
 (TIPS, FAQs, White
 Papers, Tools, Patch
 Downloads)
 
Maintenance and                     Yes         Yes         Yes
 Upgrades
 
Support News                        Yes         Yes         Yes
 
Escalation Process                  Yes         Yes         Yes
 
Initial "Tivoli Select"             No          No          Yes
 Support Review (one
 customer location
 and one review
 per contract)
 
                                                Standard
Support Categories                  Standard    24          Select
 
Heightened
 Responsiveness
 Severity 1 -- 1 hour               No          No          Yes
 Severity 2 -- 2 hour               No          No          Yes
 Severity 3 -- 4 hour               No          No          Yes
 Severity 4 -- 4 hour               No          No          Yes
 
Fast Path to "Tivoli                No          No          Yes
 Select" Level 2
 Engineer
 
Heightened                          No          No          Yes
 Resolution
 Priority
 
Proactive Tivoli                    No          No          Yes
 Management
 Notification
 
On-site When                        No          No          Yes
 Required (two
 trips per year
 not to exceed six
 days in total)
 
"Tivoli Select"                     No          No          Quarterly
 Support Review and
 Recommendations
 (customer to
 identify single
 point of control
 site)
 
Minimum of 40,000                   No          No          Yes
 Renewable Tivoli
 Management Points
 Required in
 Aggregate
  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24x7 including:
      • Support Procedures — maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, REDBOOKS®, White Papers, and Fix READMEs
      • Knowledge Base — search engine providing answers to many technical questions; databases include APARs, FAQs, and Fix READMEs
      • Education and Training
      • Support Services — Databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 Support provides enhanced features including:
      • Technical support via Web, telephone, fax, and e-mail, 24x7 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  3. Tivoli Select

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness

        Severity 1 — 1 hour
        Severity 2 — 2 hours
        Severity 3 — 4 hours
        Severity 4 — 4 hours

    • Fast path to Tivoli Select Level-2 Engineers
    • Heightened Resolution Priority
    • Proactive Tivoli Management Notification
    • Customer Initiated On-Site Support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the NC support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below.

                                                             Upgrade
                                                  Upgrade    from
                                      Upgrade     from       1st Year
                                      from        1st Year   Std-24
                                      1st Year    to         to
                           1st Year   to Std-24   Select     Select
Support     Support        Support    Support     Support    Support
for         for            NC         OTC         OTC        OTC
Program     Program        Feature    Feature     Feature    Feature
Number      Name           Number     Number      Number     Number
 
5698-MSD    Tivoli
             Management
             Solution
             for Domino
            Qty of 1       2517       2519        2520       2521
            Qty of 250     2518       2522        2523       2524

5698-SPT — Subsequent Year Options

Use the following table to order support (5698-SPT) for the program products listed below.

                                   Standard     Std-24       Select
                                   Support      Support      Support
Support     Support                Annual       Annual       Annual
for         for                    Charge       Charge       Charge
Program     Program                Feature      Feature      Feature
Number      Name                   Number       Number       Number
 
5698-MSD    Tivoli Management
             Solution
             for Domino
             Qty of 1              2525         2526         2527
             Qty of 250            2528         2529         2530

The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Ordering Information for Passport Advantage

To order a media pack or a documentation pack for Passport Advantage, specify the applicable part number in the desired quantity from the following table:

                                                  Part
Description                                       Number
 
Tivoli Mgt Solution for                           BJ01PML
 Domino V3.2 Media Pack Mult
Tivoli Mgt Solution for                           BJ01QIE
 Domino V3.2 Doc Pack IE

The quantity of the Passport Advantage part numbers in the following table is based on the number of required Tivoli Management Points. To order for Passport Advantage, specify the desired part number and quantity.

                                                  Part
Description                                       Number
 
License and Software                              D50RELL
 Maintenance 1st Anniversary
 Tivoli Mgt Soltn Lotus(R)
 Domino Tivoli Mgmt Point
 LIC/SW MAINT 1 ANNIV
 
                                                  Part
Description                                       Number
 
License and Software                              D50RFLL
 Maintenance 2nd Anniversary
 Tivoli Mgt Soltn Lotus
 Domino Tivoli Mgmt Point
 LIC/SW MAINT 2 ANNIV
 
Software Maintenance Renewal                      E006FLL
 to Anniversary Date
 Tivoli Mgt Soltn Lotus
 Domino Tivoli Mgmt Point
 SW MAINT RNWL 1 ANNIV
 
Software Maintenance after                        D50RGLL
 License to Anniversary Date
 Tivoli Mgt Soltn Lotus
 Domino Tivoli Mgmt Point
 SW MAINT AFTER LIC I ANNIV

Passport Advantage Software Maintenance

Software Maintenance (called Support for Tivoli products outside of Passport Advantage) is included with each product authorization acquired under Passport Advantage.

Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support, included in Software Maintenance, provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage ("how-to") questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week
    • Advanced search capabilities
    • A single interface to the IBM problem submission/management system for IBM distributed software

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Note: The Tivoli Select Support offering is not available under Passport Advantage. Contact your IBM or Tivoli service representative for information on separately available service offerings.

Basic Machine-Readable Material

                            Feature                    Distribution
Language                    Number                     Medium
 
English                     5809                       CD-ROM

Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

 
                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Terms and Conditions

For a limited time during the migration period to Passport Advantage, customers may acquire eligible programs and Tivoli Support under agreements outside of Passport Advantage.

Terms and conditions for Tivoli Value-Based Pricing and IBM Passport Advantage are as follows:

Agreement

For orders under 5698-MSD: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form.

For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: Two months

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a OTC.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Tivoli Support or Passport Advantage Software Maintenance is in effect

Educational Allowance Available: Yes, to qualified education institution customers

Percentage: 15%

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies

Software Maintenance under Passport Advantage: Yes

Support for Tivoli products: Yes

Complementary Introductory Support: Not available

Tivoli Support and Passport Advantage Software Maintenance

Support Center                Yes
 applies:                     Access is available through the
                               IBM Support Center,
                               800-237-5511
 
Availability of               The first year of Tivoli Support is
 Tivoli Support:               available at no additional charge.
                              The first year starts when the
                               product is shipped to the customer.
                              Subsequent years of Tivoli Support
                               are available for a fee as part of
                               the IAAS, IIAAPS, or any equivalent
                               agreement.
 
Availability                  Passport Advantage Software
 of Passport                   Maintenance is provided at no
 Advantage                     additional charge for each eligible
 Software                      program acquired during the initial
 Maintenance:                  term.
                              Passport Advantage Software
                               Maintenance is provided at an
                               additional charge for all eligible
                               programs in the second and
                               subsequent terms.
 
Tivoli Support                Twelve months after announcement
 and Passport                  of product discontinuance, (that
 Advantage                     is, end-of-life (EOL))
 Software
 Maintenance
 are available
 until:
 
Tivoli Support                The current release
 and Passport                 The immediate previous release
 Advantage                     for twelve months after the
 Software                      general availability of the
 Maintenance                   current release
 are applicable
 to:
 
APAR Mailing                  Tivoli Systems
 Address:                     11400 Burnet Road
                              Austin, TX  78758
                              U.S.A.
                              Attention:  Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Upgrades

Contact your sales channel for IBM Operational Support Services — Support Line pricing information.

Passport Advantage

For Passport Advantage and charges, contact your authorized IBM Lotus Business Partner. Additional information is also available on the Passport Advantage Web site:

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

                                    Tivoli Management Points
Product          Product
Name             Number         Qty 1   Charge   Qty 250   Charge
 
Tivoli           5698-MSD       2515    $31      2516      $7,750
 Management
 Solution
 for Domino

5698-SPT — First-Year Support Options

                                        Upgrade         Upgrade
                       Upgrade          from            from
                       from             1st Year        Std-24
                       1st Year         to              to
                       to Std-24        Select          Select
Support   Support      Support          Support         Support
for       for          OTC              OTC             OTC
 
Program   Program      Feature          Feature         Feature
Number    Name         Number     OTC   Number    OTC   Number   OTC
 
5698-MSD  Tivoli
           Management
           Solution
           for Domino
          Qty 1        2519       $  2  2520      $  4  2521     $  2
          Qty 250      2522        375  2523       875  2524      500

5698-SPT — Subsequent Year Support Options

                       Standard        Std-24          Select
                       Support         Support         Support
Support   Support      Annual          Annual          Annual
for       for          Charge          Charge          Charge
Program   Program      Feature Annual  Feature Annual  Feature Annual
Number    Name         Number  Charge  Number  Charge  Number  Charge
 
5698-MSD  Tivoli
           Management
           Solution
           for Domino
          Qty 1        2525    $    5  2526    $    6  2527    $    8
          Qty 250      2528     1,125  2529     1,500  2530     2,000

The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

Order Now

 Use Priority/Reference Code: YE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
AIX, SP1, OS/400, DB2, and REDBOOKS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a registered trademark of Intel Corporation.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Domino and Notes are trademarks of Lotus Development Corporation.
 
Lotus is a registered trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.