IBM United States
Software Announcement 201-287
October 2, 2001

Tivoli Personalized Services Manager V1.2 Simplifies Internet Services Management

 ENUS201-287.PDF (54KB)


At a Glance

This new release of Tivoli Personalized Services Manager makes it easier to manage your Internet services with the addition of:

  • National language enablement and translation
  • Policy Director integration
  • Configurable preferences for LDAP provisioning
  • Device management through self-care, customer care for distributed administration
  • Integrated installation of Device Management
  • Radius user exits
  • Improvements in device plug-ins

Overview

Tivoli's leading product for Internet Service Providers, Tivoli® Personalized Services Manager, now includes functions that make it easier for customers to manage their Internet services.

Tivoli Personalized Services Manager:

  • Contains the infrastructure to manage the deployment of Internet-based subscription services
  • Supports management of pervasive computing devices, such as Palm Computing's Connected Organizer® Models III, IV and V, Personal Digital Assistants (PDAs), and similar devices

New Functions that Simplify Internet Services Management

  • National language support, providing translation of the product and its documentation, and enabling all single and double-byte character languages
  • Policy Director integration
  • Configurable preferences for Lightweight Directory Access Protocol (LDAP) provisioning
  • Device management through self-care, customer care for distributed administration
  • Integration of the installation of Device Management
  • Radius user exits
  • Support for WebSphere™ Advanced Edition V3.5.4
  • Support for consumer-based Web hosting using the NcFTPd File Transfer Protocol (FTP) Daemon 2.6.0
  • Device Management Console enhancements
  • Enhanced device support, including Windows® CE devices, Palm/OS devices, Internet appliances, and Windows CE plug-in running on Compaq iPAQ 3650 and the Cassiopeia E-125
  • A customizable and brandable customer care application

Key Prerequisites

  • RS/6000® System running AIX® 4.3.3 or Sun Enterprise System running Sun Solaris 7 or Sun Solaris 8 with a SPECint95 rating of 25, or more
  • 18 GB available disk storage on 2 hard drives
  • DB2® R7 or Oracle 8i
  • WebSphere Application Server 3.5.4
  • IBM HTTP Server 1.3.12.3
  • For Web hosting, NcFTPd Server from NcFTP Software
  • As a client, an Intel system running Windows 95/Windows 98, Windows NT® Workstation, or Windows 2000

Planned Availability Date

October 5, 2001

End of Support

Based on the Tivoli end of support policy, Tivoli support for Tivoli Personalized Services Manager V1.1.1 will be discontinued 12 months after the planned availability of Tivoli Personalized Services Manager  V1.2.

Description

Tivoli Personalized Services Manager addresses the specific and unique needs of Internet Service Providers (ISPs) and includes the following functions:

  • Subscriber account enrollment, provisioning, and management
  • Internet access management
  • Personalization that allows the service provider to establish customized portal services
  • Several levels of access control, with enhanced security and premium subscription available using Tivoli SecureWay® Policy Director
  • Delivery of customer care, customization, and personalization services to target user groups based on profile information
  • Personalized service environments accessed by a variety of pervasive devices, providing premium and value-added services that match individual needs
  • Fast and easy deployment of new IP-driven subscription services with customer-accessible accounting information
  • An enhanced Device Management Console
  • Management of a range of subscriber devices
  • Interface for custom billing systems integration
  • Consumer and business subscribers support
  • Complete range of branded services to support the Virtual ISP business model
  • Scalable infrastructure supporting high availability for millions of subscribers
  • Standardized reports
  • Flexible toolkit for provisioning, personalization, and subscription management
  • Service Management Support
    • State-of-the-art management of applications for pervasive devices
    • Provisioning of subscriber's pervasive device configuration settings
  • A toolkit for adding new device management support
  • Device Manager includes device plug-ins for the following types of devices:
    • NetVista™ Internet Appliance devices
    • Palm Computing Personal Digital Assistants (PDAs)
    • Generic support for devices using Microsoft™ Windows CE operating system
    • Compaq Aero 8000 H/PC Pro devices

Tivoli Personalized Services Manager V1.2 offers additional capabilities beyond the formidable support in the existing product version, namely:

  • National Language Support (NLS)

    This release of Tivoli Personalized Services Manager provides translation into several national languages and is enabled for translation into all single-byte and double-byte languages. The following languages are provided worldwide on the distribution media. The customer may select the appropriate language at the time of the installation of the product:

    • Brazilian Portuguese
    • Chinese — Simplified
    • Chinese — Traditional (Mandarin)
    • English
    • French
    • German
    • Italian
    • Japanese
    • Korean
    • Spanish

    Device management plug-ins and agents may support any or all languages that are supported by Tivoli Personalized Services Manager.

  • Policy Director integration

    Tivoli Personalized Services Manager provides support for Tivoli SecureWay Policy Director (PD) users and groups. URLs are associated with PD groups, which are arranged in a tree structure. PD authorizes access to these URLs based on the groups to which a user belongs. The Tivoli Personalized Services Manager Administration Console will allow one or more PD groups to be associated with realms and deals. When a user is created, that user will also be created as a PD user using a new PD provisioning client. The user will be placed into PD groups based on their realm and the deal in which they have enrolled. This will effectively determine which URLs that a user can visit. PD allows the implementation of the Premium Content function of Tivoli Personalized Services Manager and its use requires PD as a prerequisite.

  • Improved installation

    The installation of Tivoli Personalized Services Manager includes several step-by-step procedures for a multiserver configuration. The installation of the specific application functions (for example, RADIUS, enrollment, database) has been improved with additional automation in this release.

  • Configurable preferences for LDAP provisioning

    Tivoli Personalized Services Manager Administration Console allows user-defined fields to be presented to the end user when using the Enrollment, Self Care, and Customer Care applications. These fields can then be provisioned to LDAP.

    A provisioning feature allows a transaction to create and delete realms and to initiate the appropriate action in LDAP prior to completion of the transaction. Also, multiple LDAP transactions are supported from a single transaction.

  • Device management through self-care, customer care for distributed administration

    Tivoli Personalized Services Manager Customer Care and Self Care applications have been extended to include device management access support.

    The Device Management Customer Care and Self Care application are launched from the Subscriber Management Customer Care menu application. Device management functions may be accessed from appropriate menu buttons, and are a subset of functions available from the Device Management Console.

  • Improved Device Management Installation Integration

    Device management installation has been improved to be part of the core installation procedure by passing information to that procedure about database connections. Also, the installation process will collect data to allow it to call the device management install program silently. The installation process will also add the Device Management Console and the Device Management Server to the list of installable components. A special device management installation script creates the device classes in the Device Management database, installs files, and configures the Device Management server/servlet.

  • Radius User Exits

    Tivoli Personalized Services Manager's RADIUS function supports user exits from within its authentication, and accounting start and stop functions. These user exits allow customers to add code that is executed during RADIUS processing. In addition, customers can define their own functions, such as customer-unique authentication or capturing of additional accounting data. These functions may be based on non-TPSM data or techniques.

    The RADIUS function allows for configuration attributes to be set, a dynamic link library (DLL) file to be loaded, and a function within that DLL to be called.

  • Improvements in device plug-ins

    Tivoli Personalized Services Manager continues to support device plug-ins, including Palm, Microsoft Windows CE, and the IBM NetVista Internet Appliance Device. Palm devices have been tested using older hardware with the latest releases of the Palm operating systems, and with more recent hardware platforms using PalmOS 4.0. In addition, this release provides enhanced device support for the Windows CE plug-in with Windows for PocketPC V3 running on Compaq iPAQ 3650 and the Cassiopeia E-125.

  • Support for consumer-based Web hosting using the NcFTPd FTP Daemon 2.6.0

  • WAP Support Extensions

    Tivoli Personalized Services Manager includes enhancements for the personalization of Wireless Application Protocol (WAP) devices.

    • Device Management Extensions

      • Cradle Support

        Tivoli Personalized Services Manager includes support for managing devices using the Palm/OS operating system, such as the Palm Connected Organizer Model V, while they are attached to their docking station.

      • Internet Appliance Device Plug-In

        Tivoli Personalized Services Manager supports devices used for Internet access, e-mail, voice mail, Personal Information Management, and other pervasive computing tasks that use the PvC client stack (that is, pervasive computing client) as their base architecture. This function supports devices such as IBM's NetVista Internet Appliance.

      • Windows CE Support

        A generic Windows CE device plug-in in Tivoli Personalized Services Manager provides basic support for all devices that use the Windows CE operating system.

  • Job Distribution by User Group

    Frequently, it is necessary to broadcast information or download software from a central location to the devices of a large user group. Examples include distribution of a common software upgrade, or information to all users about changes in the ISP's prices. Grouping may be by realm, deal, or a database metric (such as device type).

  • Device Management Console Enhancements

    • Easier and faster Device Management Console installation

    • The Device Management Console appears in a National Language Support (NLS) locale determined by the client environment. The device plug-in will also use the locale and use Java™ for loading translated text.

    • The Device Management Console will prompt the user for a Device Management server name from which to retrieve information. The Device Management server name will then be stored on the client machine.

Accessibility by People with Disabilities

The following features support use by people with disabilities:

  • Operation by keyboard alone
  • Optional font enlargement and high-contrast display settings
  • Screen readers and screen magnifiers tested for use by people with visual impairment

Euro Currency

This program is not impacted by euro currency.

Trademarks

 
WebSphere and NetVista are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
AIX, RS/6000, DB2, and SecureWay are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Organizer is a registered trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

No publications are shipped with this program.

Displayable Softcopy Publications: The following manuals are offered in displayable softcopy form:

  • Planning Guide
  • Installation Guide
  • Administration Guide
  • Programmers Guide and Reference

The softcopy publications are part of the basic machine-readable material, and their files are shipped on the same media type as the basic machine-readable material. These publications are to be used with the Adobe Acrobat Reader 3.0 (and above). Terms and conditions for use of the machine-readable files are shipped with the files.

Technical Information

Specified Operating Environment

Hardware Requirements

The following minimum system hardware for the server is required:

  • An RS/6000® or a Sun processor with an SPECint rating of 25, or greater
  • 2 GB of random access memory (RAM)
  • Two hard drives with at least 9 GB of available storage on each

The Tivoli® Personalized Services Manager Administrative Console and Device Manager Console require an Intel (or equivalent) personal computer capable of running Windows NT® Server 4.0 with Service Pack 6 or Windows NT Workstation 4.0 with Service Pack 6.

The client platforms for enrollment, self care, customer care and personalization require an Intel (or equivalent) personal computer capable of running Windows NT Server 4.0 with Service Pack 6, Windows NT Workstation 4.0 with Service Pack 6, Windows® 95, Windows 98, or Windows 2000 (Professional, Server or Advanced Server).

Software Requirements

Operating Systems: One of the following operating systems must be used as the operating environment on the server:

  • AIX® 4.3.3 with PTF 2 ,or higher, for installation on an RS/6000
  • Sun Solaris 7.0 or Sun Solaris 8.0 for installation on a Sun system

Database Management

One of the following database management systems is required on the server:

  • DB2® Release 7.1 with Fix Pack 2A
  • Oracle 8i 8.1.7 from Oracle Systems Inc.

Internet Servers

The following Internet application servers are required:

  • WebSphere™ Application Server 3.5
  • IBM HTTP Server 1.3.12.3 (included)

The IBM eNetwork Dispatcher is optionally supported for scalability and load balancing.

For the Web hosting function, the NcFTPd Server is required from NcFTP Software, 9011 Burt St., Suite 103, Omaha, NE 68114, USA. For details and ordering instructions, refer to:

Also, SecureWay® Directory 3.2 for LDAP support and Tivoli SecureWay Policy Director V3.7 for security services will augment the function of Tivoli Personalized Services Manager.

Clients

One of the following must be installed on the client:

  • Windows 95
  • Windows 98
  • Windows NT Server 4.0 with Service Pack 6
  • Windows NT Workstation 4.0 with Service Pack 6
  • Windows 2000 (Professional, Server or Advanced Server)

Browsers

One of the following must be installed:

  • Netscape Communicator 4.5, or later
  • Microsoft™ Internet Explorer 4.01, or later

Planning Information

Installability: While not required, it is strongly recommended that you consider engaging professional assistance during the planning, installation, and configuration of these offerings. Your IBM representative, or IBM Business Partner, can assist you in identifying qualified installation support personnel.

Direct Customer Support: Installation and technical support are provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

To obtain customer eligibility and registration procedures, contact the appropriate support center.

Packaging: Tivoli Personalized Services Manager is distributed with:

  • International Program License Agreement (IPLA) (Z125-3301)
  • License Information document (LC23-4474)
  • Tivoli Personalized Services Manager CD-ROM (LK2T-6181)

Security, Auditability, and Control

Tivoli Personalized Services Manager uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Current Licensees: Current licensees with support in effect will receive instructions on how to order this update.

New Licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Ordering Information for 5698-PSM

Ordering information for 5698-PSM will continue for a limited time to allow migration to the PA offering.

To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).

The quantity of Tivoli Management Points is based on Registered Users.

Use the following table to order the program products listed below.

Product Name: Tivoli Personalized Services Manager
 
Product                       Tivoli Management Points
Number                        Qty 1          Qty 250
 
5698-PSM                      1334           1335

Tivoli Systems Support

Although the first year of support is included in the product price, a no-charge (NC) order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support — NC feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.

Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

                                             Std-
Support Categories            Standard       24             Select
 
Support Coverage via          Normal         24 x 7         24 x 7
 Web, phone, fax, and          Bus Hrs
 e-mail
 
Web Support Tools             Yes            Yes            Yes
 (TIPS, FAQs, White
 Papers, Tools,
 Patch Downloads)
 
Maintenance and               Yes            Yes            Yes
 Upgrades
 
Support News                  Yes            Yes            Yes
 
Escalation Process            Yes            Yes            Yes
 
Initial Tivoli Select         No             No             Yes
 Support Review (one
 customer location
  and one review per
  contract)
 
Heightened Responsiveness
 
 Severity 1 - 1 hour          No             No             Yes
 Severity 2 - 2 hour          No             No             Yes
 Severity 3 - 4 hour          No             No             Yes
 Severity 4 - 4 hour          No             No             Yes
 
Fast Path to Tivoli           No             No             Yes
 Select Level 2
 Engineer
 
Heightened Resolution         No             No             Yes
 Priority
 
Proactive Tivoli              No             No             Yes
 Management
 Notification
 
On-site When Required         No             No             Yes
 (two trips per year
 not to exceed six
 days in total)
 
Tivoli Select Support         No             No             Quarterly
 Review and
 Recommendations
 (customer to identify
 single  point of
 control site)
 
Minimum of 40,000             No             No             Yes
 Renewable Tivoli
 Management Points
 Required in
 Aggregate
  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24 x 7 including:
      • Support Procedures — maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, Redbooks™, White Papers, and Fix READMEs
      • Knowledge Base — search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs
      • Education and Training
      • Support Services — Databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 Support provides enhanced features including
      • Technical support via Web, telephone, fax, and e-mail, 24 x 7 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  3. Tivoli Select

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness

        Severity 1 — 1 hour
        Severity 2 — 2 hours
        Severity 3 — 4 hours
        Severity 4 — 4 hours

    • Fast path to Tivoli Select Level-2 Engineers
    • Heightened Resolution Priority
    • Proactive Tivoli Management Notification
    • Customer Initiated On-Site Support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below.

Tivoli Personalized Services Manager

                                                       Upgrade
                                           Upgrade     from
                              Upgrade      from        1st Year
                              from         1st Year    Std-24
                              1st Year     to          to
                  1st Year    to Std-24    Select      Select
                  Support     Support      Support     Support
                  NC          OTC          OTC         OTC
Support for       Feature     Feature      Feature     Feature
Program Name      Number      Number       Number      Number
 
Program Number:  5698-PSM
 
Qty of 1 point    1305        1292         1293        1294
Qty of 250 pts.   1306        1295         1296        1297

5698-SPT — Subsequent Year Options

Use the following table to order support (5698-SPT) for the program products listed below.

Tivoli Personalized Services Manager

                           Standard       Std-24         Select
                           Support        Support        Support
Support                    Annual         Annual         Annual
for                        Charge         Charge         Charge
Support for                Feature        Feature        Feature
Program Name               Number         Number         Number
 
Program Number:  5698-PSM
 
Qty of 1                   1298           1299           1301
Qty of 250                 1302           1303           1304

The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Ordering Information for Passport Advantage

To order a media pack or a documentation pack for Passport Advantage, specify the applicable part number in the desired quantity from the following table:

                                                       Part
Description                                            Number
 
Tivoli Personalized Services Manager                   BK00FML
 Media Pack

The quantity of the PA part numbers in the following table is based on the number of required Tivoli Management Points. To order for PA, specify the desired part number and quantity.

                                                       Part
Description                                            Number
 
5698-PSM Tivoli Personalized Services Manager
 
License and Software Maintenance 1st                   5786LL
 Anniversary
License and Software Maintenance 2nd                   D5788LL
 Anniversary
Software Maintenance Renewal to                        E178PLL
 Anniversary Date
Software Maintenance after License to                  D57AXLL
 Anniversary Date

PA Software Maintenance

Software Maintenance (called Support for Tivoli products outside of PA) is included with each product authorization acquired under PA.

Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission critical (severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center
  • Support for routine, short duration installation and usage "how-to" questions and code-related problems
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays
  • Support for mission-critical (severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays
  • Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions
  • Access to escalation management 24 hours a day, 7 days a week
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
      • Marketing
      • Technical
      • Developer
      • Business Partner
      • IBM Services
      • Downloads
      • www.ibm.com/software/support
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week
    • Advanced search capabilities
    • A single interface to the IBM problem submission/management system for IBM distributed software

PA allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your PA Agreement, recurs on an annual basis while your PA Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption.

Refer to the IBM International PA Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

Note: The Tivoli Select Support offering is not available under PA. Contact your IBM or Tivoli service representative for information on separately available service offerings.

Withdrawal of PA Part Numbers

The following PA part numbers are withdrawn effective immediately:

                                                       Part
Description                                            Number
 
Tivoli Personalized Services Manager                   BJ608IE
 Media Pack

Basic Machine-Readable Material

                              Feature                  Distribution
Language                      Number                   Medium
 
Multilingual                  5809                     CD-ROM

The multi-lingual function on this CD-ROM includes the following languages which may be chosen at the time of installation:

  • Brazilian Portuguese
  • Simplified Chinese
  • Traditional Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Spanish

Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Terms and Conditions

For a limited time during the migration period to Passport Advantage, customers may acquire eligible programs and Tivoli Support under agreements outside of Passport Advantage.

Terms and conditions for Tivoli Value-Based Pricing and IBM PA are as follows:

Agreement

For orders under 5698-PSM: IPLA, IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form.

For orders under PA: IPLA, IBM International Passport Advantage Agreement (PAA), and an IBM International PAA Enrollment Form

Transferable: Yes, except for programs acquired at a discount or allowance

Limited Warranty Applies: Yes

Guarantee: Two months

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a one-time charge.

Volume Offering (IVO): No

Upgrade Protection Applies: Covered as long as Tivoli Support or Passport Advantage Software Maintenance is in effect

Educational Allowance Available: Yes, to qualified education institution customers

Percentage: 15%

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Maintenance Applies

  • Software Maintenance under Passport Advantage: Yes
  • Support for Tivoli products: Yes

Complementary Introductory Support: Not available

Tivoli Support and Passport Advantage Software Maintenance

Support Center applies:      Yes
 
                             Access is available through
                              the IBM Support Center,
                              800-237-5511.
 
Availability of Tivoli       -- The first year of Tivoli
 Support:                     Support is available at no
                              additional charge.  The first
                              year starts when the product
                              is shipped to the customer.
                             -- Subsequent years of Tivoli
                              Support are available for a
                              fee as part of the IAAS,
                              IIAAPS,or any equivalent
                              agreement.
 
Availability of PA           -- PA Software Maintenance
 Advantage Software           is provided at no additional
 Maintenance:                 charge for each eligible
                              program acquired during
                              the initial term.
                             -- PA Software Maintenance
                              is provided at an additional
                              charge for all eligible
                              programs in the second and
                              subsequent terms.
 
Tivoli Support and           -- Twelve months after
 PA Software                  announcement of product
 Maintenance are              discontinuance, (that is,
 available until:             end-of-life (EOL))
 
Tivoli Support and PA        -- The current release
 Software Maintenance        -- The immediate previous
 are applicable to:           release for 12 months after
                              the general availability of
                              the current release
 
APAR Mailing Address:        Tivoli Systems Inc.
                             11400 Burnet Road
                             Austin, TX  78758
                             Attention: Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

Prices are unaffected by this announcement.

PA

For PA and charges, contact your authorized IBM Lotus® Business Partner. Additional information is also available on the PA Web site:

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

PA

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

Trademarks

 
WebSphere, and Redbooks are a trademark of International Business Machines Corporation in the United States or other countries or both.
 
RS/6000, AIX, DB2, and SecureWay are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Lotus is a registered trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.