IBM United States
Software Announcement 201-274
September 25, 2001
Tivoli Manager for R/3 V2.2 Extends Monitoring Capability in Support of SAP's mySAP.com e-business Platform
At a Glance
V2.2 of Tivoli Manager for R/3 provides the following benefits:
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Tivoli® Manager for R/3, a comprehensive R/3 management solution for the mySAP.com e-business environment, monitors resources, manages alerts, tracks performance, and automates tasks in an R/3 environment. This new release of Tivoli Manager for R/3 contains the following enhancements:
Tivoli best practices are available from the Tivoli International Center of Excellence for SAP. They include customer monitor sets and threshold suggestions.
The Tivoli Decision Support Guide for R/3 V1.0.1 , included with V2.2 of Tivoli Manager for R/3, provides in-depth analysis of accumulated SAP performance data.
In addition to English, national language support has been added for Brazilian Portuguese, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish, and Traditional Chinese.
Planned Availability Dates
End of Support
Based on the Tivoli end of support policy, Tivoli support for Tivoli Manager for R/3 V2.1 will be discontinued 12 months after planned availability of V2.2.
Tivoli Manager for R/3 can provide system administrators, operators, and IT managers with the essentials of their short-term and long-term R/3 and mySAP operations. It is a comprehensive R/3 management solution for the mySAP.com e-business environment. V2.2 of Tivoli Manager for R/3 extends functionality to the CCMS Monitoring Architecture, a common architecture built into every R/3 system and providing a CIM-based data store. R/3 and mySAP applications provide feeds to the CCMS Monitoring Architecture.
Tivoli Manager for R/3 now interfaces with CCMS to retrieve important alert information about the entire R/3 system and mySAP applications. Using Tivoli's integrated management facilities, Tivoli Manager for R/3 provides key information to accelerate the troubleshooting process for R/3 and for mySAP applications. The synchronization of both Tivoli and CCMS Monitoring Architecture events provides a consistent view of the system status for all administrators.
In addition, Tivoli makes available a monitor set as a Tivoli best practice through the Tivoli International Center of Excellence for SAP (Walldorf) with the essential monitors inside the CCMS Monitoring Architecture. The Tivoli monitor set nicely complements the CCMS architecture and it is tailored to cover areas that many R/3 and mySAP customers need.
Tivoli Manager for R/3 also includes the
Tivoli Decision Support Guide for R/3
. While Tivoli Manager for R/3 is strongly focused on real-time
monitoring and automation, the
Tivoli Decision Support Guide for R/3
can help you avoid unnecessary investments in additional server capacity
by providing you with quantitative information and analysis about your
SAP workload patterns, trends, and the service you provide to your
customers on a transaction-by-transaction basis.
Accessibility by People with Disabilities
The following features support use by people with disabilities (based on Tivoli Management Framework user interfaces):
This program is not impacted by euro currency.
Training is available for many Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page at:
For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
and through the Passport Advantage Web site at:
One copy of the following publications is supplied with the basic machine-readable material.
Order Title Number Language Tivoli Manager for R/3 GI10-3024 English V2.2 Release Notes Tivoli Decision Support GI11-0820 English Read This ODBC Changes
The publications listed below can be downloaded in softcopy from the following Web site after planned availability:
Order Title Number Language Tivoli Manager for R/3 GC31-8411 English V2.2 User's Guide Tivoli Manager for R/3 GI10-3024 English V2.2 Release Notes
Specified Operating Environment
Tivoli Manager for R/3 runs in 32-bit mode, even on 64-bit machines. Therefore, with the exception of HP-UX 11.x, the R/3 application server and the R/3 database server run on the following operating systems in 32-bit mode only.
Required Tivoli software:
Optional Tivoli software:
The following SAP R/3 releases are supported by V2.2 of Tivoli Manager for R/3:
The following SAP Internet Transaction Server (ITS) release are supported by V2.2 of Tivoli Manager for R/3:
Limitations: Support for R/3 releases is limited to the extend that SAP supports its R/3 releases. This means that Tivoli Manager for R/3 automatically drops support for an R/3 release when SAP drops support for that release.
V2.2 of Tivoli Manager for R/3 is distributed with:
Security, Auditability, and Control
Tivoli Manager for R/3 uses the security and auditability features of the operating system software and the Tivoli Management Framework.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Current Licensees of Tivoli Manager for R/3 V2.1, with support in effect, will receive instructions on how to order this update.
Orders for new licenses will be accepted now.
Ordering Information for 5698-ASA
Ordering information for 5698-ASA will continue for a limited time to allow migration to the Passport Advantage offering.
For ordering information on the base program number, 5698-ASA, refer to Software Announcement 200-295 , dated September 5, 2000.
Also, specify the desired distribution medium from the Basic Machine-Readable Material table below.
Basic Machine-Readable Material:
Feature Distribution Language Number Medium English 5809 CD-ROM
Ordering Information for Passport Advantage
To order a media pack or a documentation pack for Passport Advantage, specify the applicable part number in the desired quantity from the following table:
Part Description Number Tivoli Manager for R/3 V2.2 Media Pack BJ00HML -- Multi-Lingual Tivoli Manager for R/3 V2.2 Documentation BJ00IIE Pack -- International English
The quantity of the Passport Advantage part numbers in the following table is based on the number of required Tivoli Management Points. To order for Passport Advantage, specify the desired part number and quantity.
Part Description Number Tivoli Manager for R/3 License and D56G2LL Software Maintenance 1st Anniversary Tivoli Manager for R/3 License and D56G6LL Software Maintenance 2nd Anniversary Tivoli Manager for R/3 Software E16G7LL Maintenance Renewal to Anniversary Date Tivoli Manager for R/3 Software D56G9LL Maintenance after License to Anniversary Date
Withdrawal of Passport Advantage Part Numbers
The following Passport Advantage part numbers are withdrawn effective immediately:
Part Description Number Tivoli Manager for R/3 2.1 Media Pack BJ6RDIE -- English Tivoli Manager for R/3 2.1 Documentation BJ6REIE Pack -- English
End of Support
Based on the Tivoli end of support policy, Tivoli support for Tivoli Manager for R/3 V2.1 will be discontinued 12 months after the planned availability of V2.2.
Terms and Conditions
For a limited time during the migration period to Passport Advantage, customers may acquire eligible programs and Tivoli Support under agreements outside of Passport Advantage.
Terms and conditions for Tivoli Value-Based Pricing and IBM Passport Advantage are as follows:
For orders under 5698-ASA: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form.
For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form
Support Center applies: Yes Access is available through the IBM Support Center, 800-237-5511 Availability of The first year of Tivoli Tivoli Support: Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement. Availability of Passport Advantage Software Passport Advantage Maintenance is provided at Software Maintenance: no additional charge for each eligible program acquired during the initial term. Passport Advantage Software Maintenance is provided at an additional charge for all eligible programs in the second and subsequent terms. Tivoli Support and Twelve months after Passport Advantage announcement of product Software Maintenance discontinuance, (that is, are available until: end-of-life (EOL)) Tivoli Support and The current release Passport Advantage Software Maintenance The immediate previous are applicable to: release for twelve months after the general availability of the current release APAR Mailing Address: Tivoli Systems Inc. 11400 Burnet Road Austin, TX 78758 USA Attention: Product Development
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:
Prices are unaffected by this announcement.
For Passport Advantage and prices, contact your IBM representative or your authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:
Use Priority/Reference Code: YE001 Phone: 800-IBM-CALL Fax: 800-2IBM-FAX Internet: firstname.lastname@example.org Mail: IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA 30301-2690
You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.