IBM United States
Software Announcement 201-105
April 17, 2001

Tivoli Manager for WebSphere Application Server Can Increase WebSphere Availability and Performance

 ENUS201-105.PDF (38KB)


At a Glance

Tivoli Manager for WebSphere Application Server helps ensure the availability and performance of the platform for your critical e-business application environment. Benefits that can be derived include:

  • Centralized administration for operational tasks
  • Distributed monitoring for increased system availability
  • Event management with Tivoli Enterprise Console®

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).

Overview

Tivoli® Manager for WebSphere™ Application Server (TMfWAS) can manage the highly complex, dynamically distributed environments that use WebSphere Application Server middleware as a platform for critical Web-based applications. Tivoli can provide a single point of control that can enable IT organizations to understand the health of the key elements of the WebSphere Application Server environment.

Using operational tasks, distributed monitoring, and centralized event collection, TMfWAS can help increase availability and performance of the application software associated with WebSphere Application Server.

Key Prerequisites

Tivoli Framework 3.6.2, and later, or 3.7b. Refer to the Software Requirements section for additional information.

Planned Availability Date

April 27, 2001

Description

WebSphere Application Server is an e-business application platform for mission-critical applications that require extremely high availability. If this platform is unavailable or performing poorly, application down time increases, which can lead to a decrease in productivity. With TMfWAS you can improve the availability of your critical applications on WebSphere.

Centralized Administration with Operational Tasks

TMfWAS is an effective single point of control for managing a complex, dynamic distributed environment. Administrators can centrally and conveniently control multiple WebSphere application servers from a single Tivoli desktop.

Increased System Availability Can Be Realized with Distributed Monitoring

To facilitate unattended monitoring and to help ensure high system availability, TMfWAS includes a collection of predefined monitors. These monitors, which help ensure that complex e-business applications remain highly available, can result in increased end-user satisfaction and the protection of valuable revenue streams. Monitors include:

  • Server Status — including the administration and application servers
  • Database Connections — number created, percentage of time at maximum limit, average wait time, and threads waiting
  • Enterprise JavaBean — method execution, method calls, method calls per minute, and method loads
  • HTTP — number of active and invalid sessions
  • Java™ Virtual Machine — free memory and total memory usage
  • Servlets — concurrent requests, currently loaded requests, and response time
  • Thread Pools — number created, average active, average total, and percentage maximum

Event Management through Tivoli Enterprise Console

From the Tivoli desktop, you can apply WebSphere Application Server monitoring profiles to hundreds of system components in a single operation. Integration with Tivoli Distributed Monitoring technology further allows you to define multiple event thresholds and automatic actions for each monitor. These include administrator notification and the forwarding of events to Tivoli Enterprise Console, which can act as a central repository for events as they occur.

The Tivoli Enterprise Console is a powerful event management application that can deliver advanced event collection, correlation, and automation capabilities. It can examine incoming events and generate status and severity results. Tivoli Enterprise Console can automate the handling of events so that WebSphere applications are restored to normal functioning with no other intervention required.

Accessibility by People with Disabilities

The following features support use by people with disabilities:

  • Does not interfere with keyboard accessibility features built into the operating system
  • Provides text through standard system function calls or through an API which supports interaction with assistive technology
  • Uses color as an enhancement, not as the only way to convey information or indicate an action
  • Provides an option to adjust the response times on timed instructions or allow the instructions to persist
  • Avoids the use of blinking text, objects, or other elements
  • Provides documentation in an accessible format

Euro Currency

This program is not impacted by euro currency.

Trademarks

 
WebSphere is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at:

For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page on the Internet at:

Offering Information

Product information is available through Offering Information (OITOOL) at:

Publications

The following publications can be ordered immediately. To order, contact your IBM representative.

                                             Order
Title                                        Number
 
Tivoli Manager for WebSphere(TM) Application Server
 
User's Guide                                 GC32-0701
Release Notes                                GI11-0792

The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. To subscribe, visit:

The IBM Publications Center Portal:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications, available online in various file formats, can be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publication Center.

Displayable Softcopy Publications: Tivoli Manager for WebSphere Application Server User's Guide is offered in displayable softcopy form. The publication is shipped on CD-ROM.

This PDF manual can be displayed or printed by using Adobe Acrobat Reader licensed programs in any of the supported environments. Terms and conditions for use of the machine-readable files are shipped with the files.

Technical Information

Hardware Requirements

All systems require a minimum of 10 MB free disk space. This space requirement is in addition to the space requirements for the management platform.

Software Requirements

Tivoli Management Framework 3.6.2, and later, or 3.7b

Technical support will be provided for Tivoli Management Framework 3.6 in accordance with Tivoli's standard support practices, but defect support will only be provided at the latest modification level.

  • Tivoli Distributed Monitoring 3.6.2
  • Tivoli Enterprise Console® 3.6.2 (optional)

The following platforms are supported for Tivoli Endpoint running WebSphere 3.5.3 Advanced Edition:

  • AIX® 4.3.3
  • HP-UX 11.0
  • Sun Solaris 2.6, 2.7, and 2.8
  • Microsoft™ Windows NT™ 4.0 (SP6) and Windows™ 2000 Server 5.0

The following platforms are supported for Tivoli Gateway and Tivoli Management Region:

  • AIX 4.1.4, 4.1.5, 4.2, and 4.3
  • HP-UX 10.20 and 11.0
  • Sun Solaris 2.5.1, 2.6, and 2.7
  • Microsoft Windows NT 4.0

Planning Information

Packaging: TMfWAS is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (LC23-4474)
  • User's Guide (GC32-0701)
  • CD-ROM (LK3T-5722)

Security, Auditability, and Control

TMfWAS uses the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

New Licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic License

To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge feature number from the tables below in the quantity desired (maximum quantity of 250).

The quantity of Tivoli Management Points is based on servers.

Use the following table to order the program products:

Tivoli Management Points
 
Qty 1               Qty 250
 
2326                2341

Tivoli Systems Support

Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT, specifying feature number 9001 for asset registration and the appropriate First Year Standard Support — No Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.

Before the end of the first 12-month support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The following table summarizes these offerings.

                                         Standard
Support Categories          Standard        24         Select
 
Support coverage             Normal       24 x 7       24 x 7
  via Web, phone,           Business
  fax, and e-mail            Hours
 
Web support tools             Yes          Yes          Yes
  (tips, FAQs,
  white papers,
  tools, patch
  downloads)
 
Maintenance and               Yes          Yes          Yes
  upgrades
 
Support news                  Yes          Yes          Yes
 
Escalation process            Yes          Yes          Yes
 
Initial Tivoli                 No           No          Yes
  Select support
  review (one
  customer location
  and one review
  per contract)
 
Heightened
  responsiveness
    Severity 1 - 1 hour        No           No          Yes
    Severity 2 - 2 hour        No           No          Yes
    Severity 3 - 4 hour        No           No          Yes
    Severity 4 - 4 hour        No           No          Yes
 
Fast path to                   No           No          Yes
  Tivoli Select
  Level 2 Engineer
 
Heightened                     No           No          Yes
  resolution
  priority
 
Proactive Tivoli               No           No          Yes
  Management
  notification
 
On-site when                   No           No          Yes
  required
  (two trips
  per year not
  to exceed
  six days
  in total)
 
Tivoli Select                  No           No       Quarterly
  support review
  and recommendations
  (customer to
  identify single
  point of
  control site)
 
Minimum of                     No           No          Yes
  40,000 renewable
  Tivoli management
  points required in
  aggregate
  • Tivoli Standard Support: This offering provides:
    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes that IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer self-help options available via the Web 24 x 7 including:
      • Support procedures — maintenance renewal information and registration for access to support
      • Product-specific support pages
      • Technical documentation — including FAQs, quick solution hints and tips, product certification information, release notes, installation guides, REDBOOKS®, white papers, and fix READMEs
      • Knowledge base — search engine providing answers to many technical questions; databases include APARs, FAQs, and fix READMEs
      • Education and training
      • Support services — Databases allowing customers to download code fixes and report or update problems
      • Links to support contacts — providing the Tivoli Support phone number nearest the customer
  • Tivoli Standard-24: This offering provides:
    • All components offered in Tivoli Standard Support
    • In addition, these enhanced features:
      • Technical support via Web, telephone, fax, and e-mail, 24 x 7 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  • Tivoli Select: This offering provides:
    • All components offered in Tivoli Standard-24 Support
    • In addition, these enhanced features:
      • Initial Tivoli Select support review
      • Heightened responsiveness:

          Severity 1 — 1 hour
          Severity 2 — 2 hours
          Severity 3 — 4 hours
          Severity 4 — 4 hours

    • Fast path to Tivoli Select Level-2 engineers
    • Heightened resolution priority
    • Proactive Tivoli Management notification
    • Customer-initiated on-site support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable one-time charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below.

Support for Program Number 5698-WAS

                                                     Upgrade
                                          Upgrade    from
                              Upgrade     from       1st Year
                              from        1st Year   Std-24
                  1st Year    1st Year    to         to
                  Support     to Std-24   Select     Select
                  No-         Support     Support    Support
Support for       Charge      OTC         OTC        OTC
Program           Feature     Feature     Feature    Feature
Name              Number      Number      Number     Number
 
Qty of 1          2339        2327        2328       2329
Qty of 250        2340        2330        2331       2332

5698-SPT — Subsequent Year Options

Use the following table to order support (5698-SPT) for the program products listed below.

Support for Program Number 5698-WAS

                              Standard    Std-24     Select
                              Support     Support    Support
                              Annual      Annual     Annual
                              Charge      Charge     Charge
Support for                   Feature     Feature    Feature
Program Name                  Number      Number     Number
 
Qty of 1                      2333        2334       2335
Qty of 250                    2336        2337       2338

The Standard Support, Standard-24 Support, and Select Support options are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Basic Machine-Readable Material

                         Feature                    Distribution
Language                 Number                     Medium
 
English                  5809                       CD-ROM

Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial number only (suppresses shipment             3444
 of media and documentation)
 
Ship media only (suppresses initial                 3470
 shipment of documentation)
 
Ship documentation only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship media updates only (suppresses                 3480
 update shipment of documentation)
 
Ship documentation only (suppresses                 3481
 update shipment of media)
 
Suppress updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM office expedite                           3445
 (for IBM use only)
 
Customer expedite process charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Terms and Conditions

Agreement: IPLA, IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form.

Transferable: Applies except when support is in effect

Limited Warranty Applies: Yes

Guarantee: Two months

Getting Started Period: Not applicable

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a one-time charge.

Educational Allowance Available: Yes, 15% to qualified institutional customers.

Volume Orders: Not applicable

Upgrade Protection Applies: Covered as long as support remains in effect

Licensed Program Materials Availability: Object code only

Entitled Upgrade for Current Upgrade Protection Licensees: As announced for each program

Tivoli Support

Support Center applies: Yes

Access is available through the Tivoli Support Center, 800-TIVOLI8 (848-6548).

Availability: The first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer.

Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement.

Available until the product is discontinued: Twelve months after written notice of product discontinuance, (that is, end-of-life)

Applicable for:

  • The current release
  • The immediate previous release level for 12 months after the planned availability of the current release

APAR Mailing Address

    Tivoli Systems Inc.
    9442 Capital of Texas Highway
    Austin, TX 78759
    USA
    Attention: Product Development

IBM Operational Support Services — Support Line: No

Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Tivoli Management Points
 
          Feature
Quantity  Number    Charge
 
1         2326      $   31
250       2341       7,750

5698-SPT — First-Year Support Options

                            Upgrade            Upgrade
          Upgrade           from               from
          from              1st Year           Std-24
          1st Year          to                 to
          to Std-24         Select             Select
          Support           Support            Support
          OTC               OTC                OTC
          Feature           Feature            Feature
Quantity  Number    OTC     Number    OTC      Number     OTC
 
1         2327      $  2    2328      $  4     2329      $  2
250       2330       375    2331       875     2332       500

5698-SPT — Subsequent Year Support Options

          Standard          Std-24             Select
          Support           Support            Support
          Annual            Annual             Annual
          Charge            Charge             Charge
          Feature   Annual  Feature Annual     Feature  Annual
Quantity  Number    Charge  Number  Charge     Number   Charge
 
1         2333      $    5  2334    $    6     2335     $    8
250       2336       1,125  2337     1,500     2338      2,000

The Standard Support, Standard-24 Support, and Select Support options are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Order Now

 Use Priority/Reference Code: YE001
 
 Phone:     800-IBM-CALL
 Fax:       800-2IBM-FAX
 Internet:  ibm_direct@us.ibm.com
 Mail:      IBM Atlanta Sales Center
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690

You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU.

Note: Shipments will begin after the planned availability date.

Trademarks

 
WebSphere is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
AIX and REDBOOKS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.