IBM United States
Software Announcement 200-428
November 28, 2000

Tivoli Self-Service Terminal Manager Automates the Deployment and Enables Effective Control of Retail Banking Technologies

 ENUS200-428.PDF (43KB)


At a Glance

Tivoli Self-Service Terminal Manager is a drop-in solution that integrates the management of self-service terminals, ATMs, and kiosk units into the proven Tivoli Enterprise Management environment by:

  • Increasing the availability of ATMs and other self-service terminals to deliver services continuously
  • Monitoring and preventing outages, such as an out-of-cash condition
  • Adding attractive new applications smoothly and efficiently from a central point of control
  • Centrally managing the inventory of applications at each device without expensive on-site setup
  • Working with any self-service terminal device that runs under Windows NT and utilizes the XFS standard defined by the Comite Europeen de Normalisation
  • Having certified support of Wincor/Nixdorf terminals
  • Consistently integrating the management of self-service terminals under the Tivoli Management Environment™ umbrella

Overview

Tivoli® Self-Service Terminal Manager brings state-of-the-art systems management techniques to the realm of self-service terminals.

Automated Teller Machines (ATMs) and other self-service terminal devices have become so commonplace that they are now a mainstay of our daily lives. ATMs are critical endpoints for banks and financial institutions to service their customers. Second only to branch-office visits, they are an increasingly popular choice as a customer-transaction channel.

Financial institutions and other retail outlets are striving to deliver an ever-increasing variety of new services through these machines. For instance, mortgage payments and utility bill collections are now accepted transactions at many ATMs. Other Kiosk devices offer postage stamps, theater tickets, parking permits, lottery coupons, and similar retail products. Consequently, device availability, as well as flexibility, and speed in delivering new services to the market, are fundamental to their success.

Tivoli Self-Service Terminal Manager can add these significant benefits to setup, administration, and continued operation of these devices:

  • Monitor self-service terminal resources and trigger proactive actions to resolve issues through an integration with external business systems
  • Proactively manage ATMs to eliminate downtime
  • Receive notifications of individual terminal service needs
  • Completely manage your self-service terminals from a central location
  • Deploy software updates to multiple machines across the network simultaneously
  • Centralized asset management of self-service terminals and their peripherals

Tivoli Self-Service Terminal Manager is designed to work with any self-service terminal devices that run under the control of Microsoft™ Windows NT™ and utilize the eXtension for Financial Services (XFS) standard defined by the Comite Europeen de Normalisation. Tivoli Self-Service Terminal Manager has been certified for Wincor/Nixdorf terminals; additional self-service terminals that are certified in the future will be posted on the Tivoli Web site at:

Key Prerequisites

Tivoli Self-Service Terminal Manager requires a TCP/IP connection via LAN, via dial-up, or over an X.25 network to each of the self-service terminals.

Tivoli Self-Service Terminal Manager requires Windows NT with the XFS interface. All other supporting software, including the Tivoli Management Framework, is included within this offering.

Planned Availability Date

December 15, 2000

Description

Self-service terminals are remote dispensers of goods or services. The classic example of a self-service terminal is an Automated Teller Machine (ATM) which dispenses cash when actuated by a customer's bank debit card. There are many other common uses of these devices, however. They are purveyors of parking tokens, theater tickets, postage stamps, lottery slips, (and even airline tickets), just to illustrate a few examples. These versatile machines are expected to perform responsively, flawlessly, and virtually without interruption day after day with minimal human attention. Typically, these terminals are at distant locations attached to a central server via a network connection. They are serviced only to refresh their supplies or, on infrequent occasions, to repair a failure.

But, how frequently should they be re-supplied? How does the repair shop know when a device has failed? And how are the functions in the terminal upgraded to provide improved or expanded services to the end user? That's where Tivoli Self-Service Terminal Manager comes in!

Tivoli Self-Service Terminal Manager provides a centralized system for managing self-service terminals. It unites these unique devices with the power of current Tivoli Enterprise Management products. In so doing, it provides self-service terminals the same unprecedented support that Tivoli brings to conventional network devices and applications. Tivoli Self-Service Terminal Manager integrates these devices with the following Tivoli product offerings, and it includes their function packaged with this product.

  • Tivoli Management Framework is a powerful and flexible framework and is the foundation for the Tivoli environment. It enables administrators to manage a complex network through a graphic user interface (GUI), the Tivoli desktop, and provides the configuration, automation, and security support upon which the other Tivoli products rely. Tivoli Management Framework also allows Tivoli applications to run on a wide variety of hardware and software platforms. The Tivoli Management Framework is a prerequisite foundation for Tivoli Self-Service Terminal Manager.
  • Tivoli Enterprise Console® (TEC) provides a consolidated, global view of the events going on in a network. It also analyzes and filters information to provide the network administrator with a clear and concise view of what is happening. TEC collects events from devices and applications in the environment, including those from Tivoli Self-Service Terminal Manager. A powerful rule-based management engine translates the events into information for the operator. Items that need prompt attention, such as an ATM about to run out of cash, are highlighted to demand quick action.
  • Tivoli Distributed Monitoring enables continuous monitoring of remote resources, such as self-service terminals. It generates events and alarms to alert TEC about changes in status or resource levels, such as line failure, performance degradation, or device malfunctions. In addition to the standard Windows NT monitors, Tivoli Self-Service Terminal Manager monitor collection offers a wide range of information that checks the status of self-service terminals and their peripheral devices, including cash dispensers, ID card readers, depositories, and printers. Severity and threshold levels can be individually customized to meet capacities and capabilities of individual devices and their components.
  • Tivoli Inventory maintains up-to-date information about what's installed on each of your self-service terminals. By regularly collecting and storing inventory information, you can accurately monitor what peripheral devices are installed on each self-service terminal, and their current supply or accumulation levels. In addition, Tivoli Self-Service Terminal Manager extends Tivoli Inventory to provide specialized tables and views unique to self-service devices.
  • Tivoli Software Distribution allows you to easily upgrade or update the software applications in each of the self-service devices. It establishes a centralized software management system through which you can install or configure new applications, update existing ones, and synchronize the software in the downstream devices by distributing and installing the software in them. All this is done from a central location.

Tivoli Self-Service Terminal Manager supports self-service devices which run Windows NT using the Microsoft's XFS application programming interface. The support includes the following devices:

Euro Currency

This program is not impacted by euro currency.

Reference Information

Refer to:

  • Software Announcement 200-017 , dated February 15, 2000
  • Software Announcement 200-100 , dated April 25, 2000
  • Withdrawal 900-273, dated October 24, 2000

Trademarks

 
Microsoft and Windows NT are trademarks of Microsoft Corporation.
 
Tivoli Management Environment is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is available for all Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at:

For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page on the Internet at:

Offering Information

Product information will be available on day of announcement through Offering Information (OITOOL) at:

Publications

The following publication can be ordered immediately. To order, contact your Tivoli or IBM representative.

                                   Order
Title                              Number
 
User's Guide                       GC32-0653

Technical Information

Specified Operating Environment

Hardware Requirements

Tivoli Self-Service Terminal Manager includes the Tivoli Management Framework program product and supports the following hardware platforms:

  • RS/6000® and PowerPC systems
  • Sun SPARC systems
  • Intel® Pentium™, or equivalent
  • HP 9000 systems

The following table lists the estimated disk space required for Tivoli Self-Service Terminal Manager:

                                         Estimated
                                         Disk
Operating Environment                    Space
 
RS/6000 and PowerPC systems              5 MB
Sun SPARC systems                        5 MB
 
                                         Estimated
                                         Disk
Operating Environment                    Space
 
Intel Pentium, or equivalent             5 MB
HP 9000 systems                          5 MB

Tivoli Self-Service Terminal Manager has certified it can manage the following self-service terminals running on Microsoft™ Windows NT™:

  • Wincor/Nixdorf Procash Models 2050, 2100, and 2150

Software Requirements

The target self-service terminals must run on Windows NT and provide an interface to their peripheral devices through XFS application programming interface.

Planning Information

Customer Responsibilities: To meet customer demand, Tivoli Self-Service Terminal Manager includes the Tivoli Management Framework 3.6.2 as a component within this offering. Effective October 24, 2001, this component will reach End of Service (EOS). Refer to Withdrawal 900-273, dated October 14, 2000, for details. At that time, it will no longer be supported, updated, patched, or maintained.

Prior to the EOS date, however, Tivoli plans to update this offering, at no charge, with the then current level of the Tivoli Management Framework. Tivoli will notify customers of record when this occurs. Customers are urged to upgrade to this level when it becomes available within this offering.

After the EOS date, Tivoli may elect, at its sole discretion, to provide custom support for this component beyond the EOS date for a fee.

Direct Customer Support: Installation and technical support is provided by Global Services. For more information, call 800-IBM-4YOU (426-4968).

To obtain customer eligibility and registration procedures, contact the appropriate support center.

Packaging

Tivoli Self-Service Terminal Manager is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (LC23-4474)
  • Tivoli Self-service Terminal Manager CD-ROM (LK3T-5788)

Security, Auditability, and Control

Tivoli Self-Service Terminal Manager uses the security and auditability features of the operating system software and the Tivoli Management Framework.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering Information

Basic License

New Licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).

The quantity of Tivoli Management Points is based on a Tiered Self-Service Terminal.

A self-service terminal is a remote computing device that sells and dispenses vendor material directly to an authorized consumer. The material may be currency, coins, tickets, maps, postage, coupons, or other retail commodities. A self-service terminal is classified within three tiers determined by the number of devices within or attached to the self-service terminal. Examples of self-service terminal devices are receipt printers, journal printers, passbook printers, document printers, PIN pads, check readers and scanners, cash dispensers, envelope depositories, night safe depositories, text terminals, facility sensors and indicators, cameras, ID cards, or similar devices. The tiers are:

  • Tier 1: 6 or fewer physical devices, non-dispensing
  • Tier 2: 6 or fewer physical devices, dispensing
  • Tier 3: 7 or more devices, either dispensing or non-dispensing

Use the following table to order the program products listed below.

Program                                 Tivoli Management Points
Number            Program Name          Qty 1            Qty 250
 
5698-STM          Tivoli                1743             1744
                   Self-Service
                   Term Mgr

Tivoli Systems Support

Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support — No Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.

Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

                                         Standard
Support Categories         Standard      24            Select
 
Support Coverage via       Normal        24 x 7        24 x 7
 Web, Phone, Fax, and      Bus Hrs
 e-mail
 
Web Support Tools          Yes           Yes           Yes
 (TIPS, FAQs, White
 Papers, Tools,
 Patch Downloads)
 
Maintenance and            Yes           Yes           Yes
 Upgrades
 
Support News               Yes           Yes           Yes
 
Escalation Process         Yes           Yes           Yes
 
Initial "Tivoli            No            No            Yes
 Select" Support
 Review (one
 customer location
 and one review per
 contract)
 
Heightened
 Responsiveness
  Severity 1 -- 1 hour     No            No            Yes
  Severity 2 -- 2 hour     No            No            Yes
  Severity 3 -- 4 hour     No            No            Yes
  Severity 4 -- 4 hour     No            No            Yes
 
Fast Path to               No            No            Yes
 "Tivoli Select"
 Level 2 Engineer
 
Heightened                 No            No            Yes
 Resolution Priority
 
Proactive Tivoli           No            No            Yes
 Management
 Notification
 
On-site When               No            No            Yes
 Required (two trips
 per year not to
 exceed six days in
 total)
 
"Tivoli Select"            No            No            Quarterly
 Support Review and
 Recommendations
 (customer to
 identify single
 point of control
 site)
 
Minimum of 40,000          No            No            Yes
 Renewable Tivoli
 Management Points
 Required in
 Aggregate
  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and e-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24 x 7 including:
      • Support Procedures — Maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, Redbooks, White Papers, and Fix READMEs
      • Knowledge Base — Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs
      • Education and Training
      • Support Services — Databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 Support provides enhanced features including:
      • Technical support via Web, telephone, fax, and e-mail, 24 x 7 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only

  3. Tivoli Select

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness
          Severity 1 — 1 hour
          Severity 2 — 2 hours
          Severity 3 — 4 hours
          Severity 4 — 4 hours
    • Fast path to Tivoli Select Level-2 Engineers
    • Heightened Resolution Priority
    • Proactive Tivoli Management Notification
    • Customer Initiated On-Site Support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below:

                                                             Upgrade
                                                  Upgrade    from
                                      Upgrade     from       1st Year
                                      from        1st Year   Std-24
                                      1st Year    to         to
                           1st Year   to Std-24   Select     Select
                           Support    Support     Support    Support
Support                    No-        One-Time    One-Time   One-Time
for                        Charge     Charge      Charge     Charge
Program    Support for     Feature    Feature     Feature    Feature
Number     Program Name    Number     Number      Number     Number
 
5698-STM   TSSTM
           Qty of 1        1773       1761        1762       1763
           Qty of 250      1774       1764        1765       1766

5698-SPT — Subsequent Year Options

Use the following table to order support (5698-SPT) for the program products listed below:

                           Standard   Std-24      Select
                           Support    Support     Support
Support                    Annual     Annual      Annual
for                        Charge     Charge      Charge
Program    Support for     Feature    Feature     Feature
Number     Program Name    Number     Number      Number
 
5698-STM   TSSTM
           Qty of 1        1767       1768        1769
           Qty of 250      1770       1771        1772

The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Basic Machine-Readable Material

                                Feature             Distribution
                                Number              Medium
 
Tivoli Self-Service             5809                CD-ROM
 Terminal Manager

Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Terms and Conditions

Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form

Transferable: Applies except when support is in effect

Limited Warranty Applies: Yes

Guarantee: Two months

Getting Started Period: Not applicable

Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for an OTC.

Educational Allowance Available: Yes, to qualified educational institutional customers

Percentage: 15%

Volume Orders: Not applicable

Upgrade Protection Applies: Covered as long as support remains in effect

Licensed Program Materials Availability: Object Code only

Entitled Upgrade for Current Upgrade Protection Licensees: As announced for each program

Tivoli Support

Support Center applies:     Yes
 
                            Access is available through
                            the Tivoli Support Center,
                            800-TIVOLI8 (848-6548)
 
Availability:               The first year of Tivoli
                            Support is available at no
                            additional charge.  The
                            first year starts when the
                            product is shipped to the
                            customer.
 
                            Subsequent years of Tivoli
                            Support are available for a
                            fee as part of the IAAS,
                            IIAAPS, or any equivalent
                            agreement
 
Available until             Twelve months after written
the product                 notice of product
is discontinued:            discontinuance, (that is,
                             end-of-life (EOL))
 
Applicable for:             The current release
 
                            The immediate previous
                            release level for 12
                            months after the general
                            availability of the current
                            release
 
APAR Mailing Address:       Tivoli Systems Inc.
                            9442 Capital of Texas Highway
                            Austin, TX  78759
                            USA
                            Attention:  Product
                             Development

Support Line: No

Product Web Site

A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Program         Program              Tivoli Management Points
Name            Number            Qty 1  Charge  Qty 250  Charge
 
STM             5698-STM          1743   $31     1744     $7,750

5698-SPT — First-Year Support Options

                     Upgrade          Upgrade
                     from             from             Upgrade
                     1st              1st              from
                     Year             Year             Std-24
                     to               to               to
                     Std-24           Select           Select
Support    Support   Support          Support          Support
for        for       OTC              OTC              OTC
Program    Program   Feature          Feature          Feature
Number     Name      Number    OTC    Number    OTC    Number    OTC
 
5698-STM   TSSTM
           Qty 1     1761      $  2   1762      S  4   1763      S  2
           Qty 250   1764       375   1765       875   1766       500

OTC = One-Time Charge

5698-SPT — Subsequent Year Support Options

                    Standard         Std-24           Select
                    Support          Support          Support
Support    Support  Annual           Annual           Annual
for        for      Charge           Charge           Charge
Program    Program  Feature  Annual  Feature  Annual  Feature  Annual
Number     Name     Number   Charge  Number   Charge  Number   Charge
 
5698-STM   TSSTM
           Qty 1    1767     $    5  1768     $    6  1769     $    8
           Qty 250  1770      1,125  1771      1,500  1772      2,000

The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.

Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Trademarks

 
RS/6000 is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a trademark of Intel Corporation.
 
Intel is a registered trademark of Intel Corporation.
 
Microsoft and Windows NT are trademarks of Microsoft Corporation.
 
Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both.
 
Notes is a trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.