IBM United States
Software Announcement 200-428
November 28, 2000
Tivoli Self-Service Terminal Manager Automates the Deployment and Enables Effective Control of Retail Banking Technologies
At a Glance
Tivoli Self-Service Terminal Manager is a drop-in solution that integrates the management of self-service terminals, ATMs, and kiosk units into the proven Tivoli Enterprise Management environment by:
Tivoli® Self-Service Terminal Manager brings state-of-the-art systems management techniques to the realm of self-service terminals.
Automated Teller Machines (ATMs) and other self-service terminal devices have become so commonplace that they are now a mainstay of our daily lives. ATMs are critical endpoints for banks and financial institutions to service their customers. Second only to branch-office visits, they are an increasingly popular choice as a customer-transaction channel.
Financial institutions and other retail outlets are striving to deliver an ever-increasing variety of new services through these machines. For instance, mortgage payments and utility bill collections are now accepted transactions at many ATMs. Other Kiosk devices offer postage stamps, theater tickets, parking permits, lottery coupons, and similar retail products. Consequently, device availability, as well as flexibility, and speed in delivering new services to the market, are fundamental to their success.
Tivoli Self-Service Terminal Manager can add these significant benefits to setup, administration, and continued operation of these devices:
Tivoli Self-Service Terminal Manager is designed to work with any self-service terminal devices that run under the control of Microsoft Windows NT and utilize the eXtension for Financial Services (XFS) standard defined by the Comite Europeen de Normalisation. Tivoli Self-Service Terminal Manager has been certified for Wincor/Nixdorf terminals; additional self-service terminals that are certified in the future will be posted on the Tivoli Web site at:
Tivoli Self-Service Terminal Manager requires a TCP/IP connection via LAN, via dial-up, or over an X.25 network to each of the self-service terminals.
Tivoli Self-Service Terminal Manager requires Windows NT with the XFS interface. All other supporting software, including the Tivoli Management Framework, is included within this offering.
Self-service terminals are remote dispensers of goods or services. The classic example of a self-service terminal is an Automated Teller Machine (ATM) which dispenses cash when actuated by a customer's bank debit card. There are many other common uses of these devices, however. They are purveyors of parking tokens, theater tickets, postage stamps, lottery slips, (and even airline tickets), just to illustrate a few examples. These versatile machines are expected to perform responsively, flawlessly, and virtually without interruption day after day with minimal human attention. Typically, these terminals are at distant locations attached to a central server via a network connection. They are serviced only to refresh their supplies or, on infrequent occasions, to repair a failure.
But, how frequently should they be re-supplied? How does the repair shop know when a device has failed? And how are the functions in the terminal upgraded to provide improved or expanded services to the end user? That's where Tivoli Self-Service Terminal Manager comes in!
Tivoli Self-Service Terminal Manager provides a centralized system for managing self-service terminals. It unites these unique devices with the power of current Tivoli Enterprise Management products. In so doing, it provides self-service terminals the same unprecedented support that Tivoli brings to conventional network devices and applications. Tivoli Self-Service Terminal Manager integrates these devices with the following Tivoli product offerings, and it includes their function packaged with this product.
Tivoli Self-Service Terminal Manager supports self-service devices which run Windows NT using the Microsoft's XFS application programming interface. The support includes the following devices:
This program is not impacted by euro currency.
Training is available for all Tivoli® products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at:
For current information on Tivoli Systems education, call 512-436-8000, or visit the Tivoli Systems home page on the Internet at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
The following publication can be ordered immediately. To order, contact your Tivoli or IBM representative.
Order Title Number User's Guide GC32-0653
Specified Operating Environment
Tivoli Self-Service Terminal Manager includes the Tivoli Management Framework program product and supports the following hardware platforms:
The following table lists the estimated disk space required for Tivoli Self-Service Terminal Manager:
Estimated Disk Operating Environment Space RS/6000 and PowerPC systems 5 MB Sun SPARC systems 5 MB Estimated Disk Operating Environment Space Intel Pentium, or equivalent 5 MB HP 9000 systems 5 MB
Tivoli Self-Service Terminal Manager has certified it can manage the following self-service terminals running on Microsoft Windows NT:
Customer Responsibilities: To meet customer demand, Tivoli Self-Service Terminal Manager includes the Tivoli Management Framework 3.6.2 as a component within this offering. Effective October 24, 2001, this component will reach End of Service (EOS). Refer to Withdrawal 900-273, dated October 14, 2000, for details. At that time, it will no longer be supported, updated, patched, or maintained.
Prior to the EOS date, however, Tivoli plans to update this offering, at no charge, with the then current level of the Tivoli Management Framework. Tivoli will notify customers of record when this occurs. Customers are urged to upgrade to this level when it becomes available within this offering.
After the EOS date, Tivoli may elect, at its sole discretion, to provide custom support for this component beyond the EOS date for a fee.
To obtain customer eligibility and registration procedures, contact the appropriate support center.
Tivoli Self-Service Terminal Manager is distributed with:
Security, Auditability, and Control
Tivoli Self-Service Terminal Manager uses the security and auditability features of the operating system software and the Tivoli Management Framework.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).
The quantity of Tivoli Management Points is based on a Tiered Self-Service Terminal.
A self-service terminal is a remote computing device that sells and dispenses vendor material directly to an authorized consumer. The material may be currency, coins, tickets, maps, postage, coupons, or other retail commodities. A self-service terminal is classified within three tiers determined by the number of devices within or attached to the self-service terminal. Examples of self-service terminal devices are receipt printers, journal printers, passbook printers, document printers, PIN pads, check readers and scanners, cash dispensers, envelope depositories, night safe depositories, text terminals, facility sensors and indicators, cameras, ID cards, or similar devices. The tiers are:
Use the following table to order the program products listed below.
Program Tivoli Management Points Number Program Name Qty 1 Qty 250 5698-STM Tivoli 1743 1744 Self-Service Term Mgr
Tivoli Systems Support
Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support No Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.
Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
Standard Support Categories Standard 24 Select Support Coverage via Normal 24 x 7 24 x 7 Web, Phone, Fax, and Bus Hrs e-mail Web Support Tools Yes Yes Yes (TIPS, FAQs, White Papers, Tools, Patch Downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial "Tivoli No No Yes Select" Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 -- 1 hour No No Yes Severity 2 -- 2 hour No No Yes Severity 3 -- 4 hour No No Yes Severity 4 -- 4 hour No No Yes Fast Path to No No Yes "Tivoli Select" Level 2 Engineer Heightened No No Yes Resolution Priority Proactive Tivoli No No Yes Management Notification On-site When No No Yes Required (two trips per year not to exceed six days in total) "Tivoli Select" No No Quarterly Support Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Management Points Required in Aggregate
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.
In subsequent years, if a customer wants to upgrade to the Tivoli
Standard-24 or Tivoli Select Support option, an MES order must be entered
to discontinue the existing support option feature number and to add the
feature number for the desired options After an MES order is entered,
the support will be renewed and billed annually at that support level
unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below:
Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support No- One-Time One-Time One-Time for Charge Charge Charge Charge Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-STM TSSTM Qty of 1 1773 1761 1762 1763 Qty of 250 1774 1764 1765 1766
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below:
Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-STM TSSTM Qty of 1 1767 1768 1769 Qty of 250 1770 1771 1772
The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
Feature Distribution Number Medium Tivoli Self-Service 5809 CD-ROM Terminal Manager
Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Terms and Conditions
Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form
Support Center applies: Yes Access is available through the Tivoli Support Center, 800-TIVOLI8 (848-6548) Availability: The first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement Available until Twelve months after written the product notice of product is discontinued: discontinuance, (that is, end-of-life (EOL)) Applicable for: The current release The immediate previous release level for 12 months after the general availability of the current release APAR Mailing Address: Tivoli Systems Inc. 9442 Capital of Texas Highway Austin, TX 78759 USA Attention: Product Development
A complete list of products, terminology definitions, and licensing documents are available at the following Web site:
The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Program Program Tivoli Management Points Name Number Qty 1 Charge Qty 250 Charge STM 5698-STM 1743 $31 1744 $7,750
5698-SPT First-Year Support Options
Upgrade Upgrade from from Upgrade 1st 1st from Year Year Std-24 to to to Std-24 Select Select Support Support Support Support Support for for OTC OTC OTC Program Program Feature Feature Feature Number Name Number OTC Number OTC Number OTC 5698-STM TSSTM Qty 1 1761 $ 2 1762 S 4 1763 S 2 Qty 250 1764 375 1765 875 1766 500
5698-SPT Subsequent Year Support Options
Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Annual Feature Annual Feature Annual Number Name Number Charge Number Charge Number Charge 5698-STM TSSTM Qty 1 1767 $ 5 1768 $ 6 1769 $ 8 Qty 250 1770 1,125 1771 1,500 1772 2,000
The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product.
Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: