IBM United States
Software Announcement 200-425
November 28, 2000
Tivoli Data Protection Products for IBM Enterprise Storage Server Offer Simpler, More Comprehensive Backup for Oracle and R/3-Oracle Databases
At a Glance
Two new Tivoli products for Oracle and R/3-Oracle databases bring you:
Your mission-critical Oracle and R/3-Oracle databases require 24x7 availability and protection. Now, two new tools can help you achieve that goal:
These new products integrate and optimize the capabilities of three prerequisites:
Using these products, you can manage all your FlashCopy and backup operations by leveraging the performance, scheduling, and media management functions of Tivoli Storage Manager.
The results? More continuous application access and better protection of data for your organization.
Planned Availability Dates
Note: Tivoli Data Protection customers with AIX®-based environments and Oracle databases, who have orders on record for both ESS FlashCopy (Open platform) and Tivoli Data Protection for ESS for Oracle Databases (5698-ESO), may request delivery of 5698-ESO, concurrently with general availability and installation of ESS FlashCopy for the Open platform. Contact Tivoli Data Protection Product Development at 408-256-5637.
Availability for Tivoli Data Protection for IBM Enterprise Storage Server (ESS) for Oracle Databases and Tivoli Data Protection for IBM Enterprise Storage Server for R/3 is now announced.
Tivoli Data Protection for ESS products (5698-ESO and 5698-ESR), are
supported on the AIX platform only. Both products are designed to work
in conjunction with (and therefore, require) Oracle databases.
Support of IBM's FlashCopy Volumes
IBM FlashCopy is one of the Copy Services available in ESS. FlashCopy gives you the ability to create independently addressable point-in-time copies of logical volumes. These copies are not created until they are needed, and both source and target copies of the logical volumes are available immediately after the command has been processed. They can be used to run simultaneous tasks in parallel with one another.
Tivoli Data Protection for ESS integrates its processing with the
FlashCopy point-in-time copies to provide high-performance,
database-aware backup of a targeted application from a secondary host,
while the production application remains online and fully available to
Integration with Tivoli Storage Manager Media Management Functions
All storage devices and media management capabilities of Tivoli Storage
Manager are available to Tivoli Data Protection for ESS. You can share
the devices used for other backups, or give Oracle or R/3-Oracle
exclusive use of certain devices and media. Lifecycle management of the
media and generation of tape copies for off-site vaulting are supported.
Online, Outboard Database Backup through the Use of a Second (Backup) Host
Through use of point-in-time copies connected to a second host, the
production database remains accessible to the user and nearly all the
processing occurs on the secondary host, almost completely minimizing any
performance impact on the production database server.
High-Performance, Multiple Data-Stream Backups
Tivoli Data Protection for ESS supports performance enhancements provided
by Tivoli Data Protection for Oracle and Tivoli Data Protection for R/3,
including the use of multiple, parallel backups and restores. Generally,
the number of parallel sessions, which can be opened by the user via
backup script configuration, will equal the number of physical storage
devices (usually tape drives) available at the Tivoli Storage Manager
Support for Oracle via the RMAN Utility and Tivoli Data Protection for Oracle
Support for R/3 via the SAPDBA and BACKINT Utilities and Tivoli Data Protection for R/3
Using a point-in-time copy of the production data generated by the intelligent disk subsystem (ESS), Tivoli Data Protection for ESS provides automated functions for backup and restore of the full R/3-Oracle database under tight control of the SAP utilities SAPDBA, BRBACKUP, and BRRESTORE.
These products are Year 2000 ready. When used in accordance with their
associated documentation, they are capable of correctly processing,
providing, and/or receiving date data within and between the twentieth
and twenty-first centuries, provided that all products (for example,
hardware, software, and firmware) used with the products properly
exchange accurate date data with them.
These programs are not impacted by euro currency.
This availability announcement provides general availability dates and updated information regarding Tivoli Data Protection for ESS for Oracle Databases and for R/3-Oracle, 5698-ESO and 5698-ESR. These products were initially announced in preview, in Software Announcement 200-243 , dated July 25, 2000.
Statement of Direction
Tivoli Data Protection for ESS for Oracle Databases, Version 1 (5698-ESO) and Tivoli Data Protection for ESS for R/3, Version 1 (5698-ESR), are currently supported by and function with AIX in the 32-bit mode only. Tivoli intends to support 64-bit mode processing with AIX 4.3.2 and/or later AIX releases. This function will either be distributed separately or be included in future releases of 5698-ESO and 5698-ESR.
These statements represent Tivoli's current intentions. Tivoli development plans are subject to change or withdrawal without further notice.
For initial announcement information regarding Tivoli Data Protection for ESS products 5698-ESO and 5698-ESR, refer to Software Announcement 200-243 , dated July 25, 2000.
Descriptions of all classroom and self-study courses are contained in the Catalog of IBM Education and Training.
For current information on Tivoli® Systems education, call 512-436-8000 or visit the Tivoli Systems home page on the Internet at:
Product information will be available on day of announcement through Offering Information (OITOOL) at:
The publications for 5698-ESO and 5698-ESR listed below are shipped in softcopy only, on the product CD.
With Tivoli Data Protection for IBM Enterprise Storage Server (ESS) for Oracle Databases, 5698-ESO:
With Tivoli Data Protection for ESS for R/3, 5698-ESR:
Displayable Softcopy Publications
Tivoli Data Protection for IBM Enterprise Storage Server for Oracle Databases, Installation and User's Guide , and Tivoli Data Protection for IBM Enterprise Storage Server for R/3, Installation and User's Guide are offered in displayable softcopy form in the Adobe Acrobat (PDF) and HTML file formats. These are shipped on the basic machine-readable CD-ROM for their respective products.
Displayable manuals can be used with the Adobe Acrobat Reader, or an HTML browser in any of the supported environments.
These publications are also available in HTML and PDF formats on the Tivoli Web site at:
The Adobe Acrobat browser can be found at the Adobe Web site:
Terms and conditions for use of the machine-readable files are shipped with the files.
Specified Operating Environment
Tivoli Data Protection for ESS for Oracle Databases (5698-ESO) and Tivoli Data Protection for ESS for R/3 (5698-ESR) require ESS 2105, Model Exx or Fxx, with one FlashCopy feature 1830-1835, selected to match expected FlashCopy backup requirements. These are supported on the AIX® platform.
For current ESS FlashCopy configuration guidelines, refer to the ESS Web site:
Required supporting software for ESS, including AIX 4.3.2, or later, will be prerequisite for installation of both 5698-ESO and 5698-ESR.
Oracle databases are prerequisite for both 5698-ESO and 5698-ESR that is, for the R/3 environment managed by 5698-ESR as well as for the Oracle-only environment managed by 5698-ESO. Oracle8i 8.1.5, or a subsequent compliant release, is required for 5698-ESO. SAP R/3 4.5B with prerequisite Oracle 8.05/6 is required for 5698-ESR.
Tivoli Storage Manager, V4.1 with the Managed System for LAN feature is prerequisite for all installations of 5698-ESO and 5698-ESR.
Tivoli Data Protection for Oracle is prerequisite for each installation of 5698-ESO.
Tivoli Data Protection for R/3 is prerequisite for each installation of 5698-ESR.
Additional software configuration requirements may be listed in the product README files.
Note: Prerequisite software products, including Tivoli Storage Manager V4.1, Tivoli Data Protection for Oracle, or Tivoli Data Protection for R/3, must be purchased separately, and are not included or packaged with the purchase of 5698-ESO or 5698-ESR.
For further information regarding 64-bit mode support for AIX by these Tivoli Data Protection products, refer to the Statement of Direction in this announcement.
The following basic materials are shipped with each order of 5698-ESR:
Security, Auditability, and Control
Tivoli Data Protection for ESS for Oracle Databases and Tivoli Data Protection for ESS for R/3 use the security and auditability features of the AIX operating system and host hardware.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250).
The quantity of Tivoli Management Points is based on the number of servers managed.
Use the following table to order the program products listed below.
Tivoli Management Points Product Number Product Name Qty 1 Qty 250 5698-ESO Tivoli Data 1356 1357 Protection for ESS for Oracle Databases, Version 1 5698-ESR Tivoli Data 1358 1359 Protection for ESS for R/3, Version 1
Note: Prerequisite software products, including Tivoli Storage Manager V4.1 with the Managed System for LAN feature, Tivoli Data Protection for Oracle, or Tivoli Data Protection for R/3, must be purchased separately, and are not included or packaged with the purchase of 5698-ESO or 5698-ESR.
Use of a second copy of 5698-ESO or 5698-ESR and prerequisite Tivoli Data
Protection and Tivoli Storage Manager programs is authorized for
installation on the associated backup server at no added point charge,
only so long as this server remains functionally paired with the primary
server on which the licensed copy of 5698-ESO or 5698-ESR is installed.
Tivoli Systems Support
Although the first year of support is included in the product price, a no-charge (NC) order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support NC feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license.
Prior to the end of the first 12 months' support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarizes these offerings.
Support Categories Standard Std-24 Select Support Coverage via Normal 24x7 24x7 Web, Phone, Fax, and Bus Hrs E-mail Web Support Tools (TIPS, Yes Yes Yes FAQs, White Papers, Tools, Patch Downloads) Maintenance and Upgrades Yes Yes Yes Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial Tivoli Select No No Yes Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 -- 1 hour No No Yes Severity 2 -- 2 hour No No Yes Severity 3 -- 4 hour No No Yes Severity 4 -- 4 hour No No Yes Fast Path to Tivoli Select No No Yes Level 2 Engineer Heightened Resolution No No Yes Priority Proactive Tivoli Management No No Yes Notification On-site Wellness Visit No No Yes (two trips per year not to exceed six days in total) Tivoli Select Support No No Quarterly Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 Renewable No No Yes Tivoli Management Points Required Aggregate
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable one-time charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the NC support period.
In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options. After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
The quantity of the billable feature number for support must be equal to the Tivoli Management Points for a licensed product.
Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support for NC OTC OTC OTC Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-ESO TDP for ESS for Oracle Databases, V1 Quantity 1: 1519 1507 1508 1509 Quantity 250: 1520 1510 1511 1512 5698-ESR TDP for ESS for R/3, V1 Quantity 1: 1533 1521 1522 1523 Quantity 250: 1534 1524 1525 1526
5698-SPT Subsequent Year Options
Use the following table to order support (5698-SPT) for the program products listed below.
Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-ESO TDP for ESS for Oracle Databases, V1 Quantity 1: 1513 1514 1515 Quantity 250: 1516 1517 1518 5698-ESR TDP for ESS for R/3, V1 Quantity 1: 1527 1528 1529 Quantity 250: 1530 1531 1532
The Standard Support Option, Standard-24 Support Option, and Select Support Option are not transferable among the Tivoli Enterprise products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for support must be equal to the Tivoli Management Points for a product, if support is desired.
Program Feature Distribution Number Number Medium 5698-ESO 5809 CD-ROM 5698-ESR 5809 CD-ROM
Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.
Initial Shipments: No hardcopy publications are shipped with the products in this announcement. Other documentation shipped with these products is not subject to customization options. Refer to the Packaging section of this announcement.
Feature Description Number Suppress Updates (suppresses update 3482 shipment of media and documentation)
Feature Description Number Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Terms and Conditions
Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form
Contact your IBM representative for charges information for this announcement.