Software Announcement 200-037
March 7, 2000

Tivoli Comprehensive Network Address Translator Helps Manage Multiple Networks and Tivoli Network Connectivity and Performance Manager Provides Network Status

 ENUS200-037.PDF (67KB)


At a Glance

Tivoli Comprehensive Network Address Translator (CNAT) enables integration of multiple networks with different IP addresses. When they use CNAT to resolve address conflicts between multiple IP domains, network administrators may gain:

  • A simplified solution to problems associated with managing multiple TCP/IP networks that contain conflicting IP addresses
  • Reduced downtimes associated with modifying IP addresses during integration
  • Easier deployment of network management capabilities into complex network environments
  • Increased operational effectiveness and response time

Tivoli Network Connectivity and Performance Manager provides:

  • Monitoring of IP routes to detect and diagnose connectivity and performance problems
  • A valuable tool for monitoring conformance with Service Level Agreements
  • Proactive management for network problems

Overview

IBM announces two major programs from Tivoli® — Comprehensive Network Address Translator (CNAT) and Network Connectivity and Performance Manager. Both of these tools provide important functionality to network users.

CNAT provides a powerful tool for enterprises that face the problems associated with managing multiple TCP/IP networks with conflicting IP addresses. Specifically, CNAT can help resolve these conflicts between multiple IP domains by translating the addresses for use within a single management domain. Therefore, a single network administrator can manage multiple networks with address conflicts.

In addition to translating the source and destination addresses between conflicting networks, CNAT evaluates management protocols for embedded IP addresses and translates these, enabling Tivoli NetView® to perform network management tasks transparently into TCP/IP networks.

Key Advantages of CNAT

With CNAT, service providers that use traditional and next generation IP networks can ease customer network acquisition. Industry users that must connect and manage numerous networks, such as banking/finance, pharmaceutical, insurance, and manufacturing, can help solve the problem of limited IP address space with the Tivoli CNAT solutions.

How CNAT and Tivoli Network Connectivity and Performance Manager Work

CNAT resolves IP address conflicts by mapping True IP addresses to Normalized IP addresses, which are valid within the managed domain. By residing between the service provider and each customer network, CNAT abstracts each customer's network addressing scheme details. Within the managed domain, all IP addresses appear as normalized. Network traffic is routed to its correct destination even though individual customer networks may be using overlapping addresses. This translation function works for all source and destination addresses, as well as providing bidirectional translation of SNMP and ICMP messages between the management domain and the conflicting IP addresses in a managed network.

Tivoli for Network Connectivity and Performance Manager monitors the connectivity and performance of IP routes. The IP routes can be diagnosed for connectivity problems, traffic bottlenecks, and adverse performance trends.

Tivoli Network Connectivity and Performance Manager also validates the IP route statistical data against user-defined Service Level Agreements (SLA) Web reports are generated describing SLA evaluation results, SLA violations, and potential future problems.

All historical data is kept in an open relational database. Tivoli Decision Support is used to create different reports and views against the historical data. Notification for significant events (IP route up/down, SLA violation, adverse trend) are sent via an SNMP trap.

Key Prerequisites

Refer to the Technical Information section.

Planned Availability Date

March 10, 2000

Description

The Tivoli Comprehensive Network Address Translator (CNAT) is designed to simplify the problems associated with managing multiple TCP/IP Networks which contain conflicting IP addresses. Some firewall products support network address translation which allows packets from one network to transverse into another, but the CNAT solution goes one step further, translating critical network management information (SNMPV1&ICMP) to increase the reach of TCP/IP Network Management Tools like Tivoli NetView.

Tivoli CNAT is installed between the management network and the network to be managed (the customer network), and integrated into the network topology. Every packet that travels between the management network and the customer network passes through CNAT where one of the following occurs:

  • Its source IP Address is not known to CNAT so the packet is passed without changes.
  • The source IP address requires translation before being passed to the other network, and CNAT changes the source/destination information in the packet or,
  • The IP Address requires translation and the packet is an SNMP or ICMP packet. In this case, CNAT opens up the packet, and translates any contents so that all IP addresses are normal for the network the packet is entering.

Tivoli CNAT consists of three main components:

  • CNAT — This is the network component responsible for translating IP addresses between conflicting networks.
  • NvCNAT — This refers to CNAT application integrated with Tivoli NetView V6 that simplifies the management of the CNAT environment. NvCNAT adds the following capabilities to NetView:
    • Discover CNAT hosts and populate a Smartset
    • Consolidate IP Address Translation information for all active CNAT's
    • Provide a visual representation within Tivoli Netview for all hosts which have their addresses rendered for management purposes.
  • MIB Scanner — The CNAT MIB Scanner is a tool for interpreting concise MIB format MIBs and capturing any attributes which contain IP addresses and would require translation. While CNAT ships with a rich set of MIBs, a simple mechanism is required for integrating IP address information from specific vendor MIBs. The MIB Scanner provides this capability. Tivoli CNAT can be configured to run either as a single CNAT supporting a remote customer network, or in a primary/redundant pair, providing redundant support for the translation services.

Tivoli for Network Connectivity and Performance Manager measures IP route availability and performance. Service Level Agreements may be created to validate the measured performance against user-defined service levels. This application allows you to set performance metrics, analyze trends, and monitor violations of an IP network.

With this application you can:

  • Monitor IP Route availability and response time
  • Define and monitor network SLAs
  • Generate reports displaying SLA evaluation results, SLA trends, and violations of agreement metrics
  • Diagnose connectivity problems and performance bottlenecks

Tivoli Network Connectivity and Performance Manager allows you to monitor the availability, response time, and throughput of IP routes. The route to be monitored may be a simple IP route, which is monitored using ICMP Echo (ping) packets, or it may be a route to a web server, which is monitored using Hyper-text Transfer Protocol (HTTP) "Get" packets.

For each route, the following metrics are measured:

  • Network Response Time — the time elapsed from the instant a network request is sent until the entire response is received
  • Throughput — the total number of bytes received divided by the response time

For simple IP routes, the number of bytes requested in the Ping packet is randomly assigned to be one of 64, 128, 256, 512, or 1024 bytes. For HTTP routes, the number of bytes includes the HTML file and any image files, sound files, movie files, style sheets, or other content which would be imbedded in the page by a Web browser.

For each monitored IP route, an "IP Route Down" trap is sent to Netview each time a route is detected to be unavailable, and an "IP Route UP" trap is subsequently sent when that route is detected to be available. For web server rotes, the route is determined to be available if the HTML page specified in the web server URL is accessible, even if some imbedded content (for example, image files) are not available.

In addition to simply monitoring an IP route, this application can compare measured performance against predetermined service levels, and alert you when values are received which violate the service levels. This Service Level Management allows you to provide users of your network (external or internal customers) with information about how well your network services meet their expectations or your guaranteed levels of service.

Each Service Level Agreements allows you to monitor five metrics:

  • Availability — percentage of time that the IP route is operational
  • Network Response Time — the average time elapsed from the instant a network request is sent until the entire response is received
  • Throughput — the average total number of bytes received divided by Network Response Time
  • Mean time to repair (MTTR) — the average duration of "down" time of an IP route over the agreement period
  • Mean time between service outages (MTBSO) — the average duration of "up" time of an IP route over the agreement period

For each of these metrics, you may specify threshold values. A service level violation is recorded when a monitored value exceeds (for network response time and MTTR) or falls below (for availability, throughput, and MTBSO) the threshold. When a service violation is recorded, an "SLA violation" trap is sent to Netview. For availability, network response, and throughput you may specify two separate threshold values, one for "Peak" periods, and one for "Off-Peak" periods. You can define what times of day, days of the week, and weeks of the month should be considered "Peak" or "OFF-Peak".

In addition to monitoring Service Level Agreements, Tivoli Network Connectivity and Performance Manager allows you to publish reports on each Service Level Agreement on a web server. By configuring security on your web server, you make some or all the reports available to customers, network administrators, and/or executives.

The Tivoli Decision Support Guide for Network Connectivity and Performance Manager ships with the product, this guide assists you in doing reports and trend analysis. Tivoli Decision Support is the base product required when using the different Decision Support Guide's from Tivoli.

Year 2000

This program is Year 2000 ready. When used in accordance with its associated documentation, it is capable of correctly processing, providing, and/or receiving date data within and between the twentieth and twenty-first centuries, provided that all products (for example, hardware, software, and firmware) used with the product properly exchange accurate date data with it.

Euro Currency

This program is not impacted by euro currency.

Hardware and Software Support Services

SmoothStart™/Installation Services

SmoothStart and Installation Services are not provided.

Trademarks

 
SmoothStart is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
NetView, AIX, and DB2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S.
 
Other company, product, and service names may be trademarks or service marks of others.

Education Support

Training is offered through Tivoli® Systems and our authorized training partners.

For current information on Tivoli Systems education, call 800-2Tivoli (284-8654) (512-794-9070 for outside U.S.), send an e-mail to training@tivoli.com, or visit

on the Internet.

Technical Information

Specified Operating Environment

Hardware Requirements
 

Tivoli Comprehensive Network Address Translator

  • Workstation running AIX® & CNAT
  • Failover capability requires two AIX/CNAT workstations
  • Two NICs per workstation supporting ARP
  • Dedicated router for each network connected to CNAT supporting Gratuitous ARP (WIN-NT does not support Gratuitous ARP)

Tivoli Network Connectivity and Performance Manager

  • For AIX
    • RS/6000® processor
    • 256 MB memory and 512 MB of page space
    • at least 40 MB of available disk space
  • For Windows NT™
    • Pentium™ 200 MHz processor
    • 128 MB memory and 256 MB of page space
    • at least 40 MB of available disk space

The database workstations should have at least 1 GB of disk space for the database.

Software Requirements
 

Tivoli Comprehensive Network Address Translator

  • AIX 4.3.3
  • Tivoli NetView® V6 for CNAT/NetView solutions
  • MIB Scanner on CNAT or NetView Workstation

Tivoli Network Connectivity and Performance Manager

  • AIX 4.2 or higher
  • Windows NT V4 with service pack 4 or higher
  • Tivoli Framework 3.6.2 (required for installation)
  • Tivoli NetView V6 (for NT or AIX)
  • Workstation with DB2® V5.2 or higher (AIX or NT)
  • or Sybase V11.5 or higher (NT)
  • or Oracle V8.1.5 or higher (NT)

Security, Auditability, and Control

Tivoli Comprehensive Network Address Translator and Tivoli Network Connectivity and Performance Manager use the security and auditability features of the operating systems on which it operates. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Customer Financing

IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Ordering Information

New Licensees

Orders for new licenses will be accepted now. Shipment will begin on the planned availability date.

Terminology Definitions

Tivoli Management Points

Tivoli Management Points are used to compute the license quantities and are program specific. Points cannot be transferred among separate products.

Environment-Managed Model

The Environment-Managed model is used to describe the new Tivoli price offering that separates licensing from architecture. In an environment-managed model the price is based on what is managed rather than the more traditional approach of pricing based on the number and type of product component. Thus, a server is defined as a server by its use in the customer's environment, not by its use within a Tivoli application. For example, all print and file servers for which a customer is using Tivoli Distributed Monitoring to track performance require points sufficient for those servers.

Server

A server is a computer system that provides services to one or more clients or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and WEB servers. A server is defined by its use in the customer's environment, not by its use in a Tivoli application. Tivoli servers are tiered as defined in the Tivoli Server Tier Exhibit.

For distributed servers in a clustered environment, points require- ments are based on the size of each server in the cluster, tiered as defined in the Tivoli Server Tier Exhibit.

Tivoli Server Tier Exhibit

.-------------------+--------------------------------------.
|      Server       | 32-bit Intel (or compatible) systems |
|      Tier 1       | with 4 or fewer processors           |
|                   | installed                            |
|-------------------+--------------------------------------|
|      Server       | RS/6000 systems with fewer than      |
|      Tier 2       | 24 processors installed (Except as   |
|                   | spelled out in Tier 3)               |
|                   +--------------------------------------|
|                   | Intel (or compatible) 64-bit systems |
|                   | with less than processors installed  |
|                   +--------------------------------------|
|                   | Intel (or compatible) 32-bit systems |
|                   | with 5-23 processors installed       |
|                   +--------------------------------------|
|                   | IBM AS/400(R) servers                |
|-------------------+--------------------------------------|
|      Server       | Any distributed system with 24 or    |
|      Tier 3       | or more processors installed         |
|                   +--------------------------------------|
|                   | All HP V-Class Systems classes of    |
|                   | servers with 14 plus processors      |
|                   | installed                            |
'-------------------+--------------------------------------'

Client

A computer system or process that requests a service of another computer system that is typically referred to as a server. Multiple clients may share access to a common server. A client has some processing capability or is programmable to allow a user to do work. Examples include laptop computers, desktop computers, and desk side computers.

Network Node

A network node includes routers, switches, hubs and bridges that contain a network management agent. In the Internet Protocol (IP), the managed node usually contains a Simple Network Management Protocol (SNMP) agent. A single node may contain any number of interfaces or ports.

Port

A port is the interface via which network devices (hubs, concentrators, repeaters, routers and switches) are connected to a network through switches and routers.

For Tivoli products which scale based on ports, the following Tivoli Network Device Tier Exhibit applies:

Tivoli Network Device Tier Exhibit

.---------------------------+-----------------------------.
|      Network Tier 1       | Routers with less than or   |
|                           | equal to 25 ports           |
|                           +-----------------------------|
|                           | Switches with port density  |
|                           | of less than or equal to    |
|                           | 50 Ethernet or              |
|                           | Token Ring ports            |
|---------------------------+-----------------------------|
|      Network Tier 2       | Routers with 26-50 ports    |
|                           +-----------------------------|
|                           | Switches with port density  |
|                           | of 51-100 Ethernet or       |
|                           | Token Ring ports            |
|---------------------------+-----------------------------|
|      Network Tier 3       | Routers with 51+ ports      |
|                           +-----------------------------|
|                           | Switches with port density  |
|                           | of 101+ Ethernet or         |
|                           | Token Ring ports            |
|                           +-----------------------------|
|                           | All ATM, Frame Relay, and   |
|                           | all other WAN backbone      |
|                           | switches                    |
'---------------------------+-----------------------------'

Registered User

A registered user is defined as anyone who is authorized to access a Tivoli program.

Concurrent User

Concurrent users are defined as the maximum number of users who access a Tivoli program at any one time.

For Tivoli Service Desk, Tivoli Problem Management, Tivoli Change Management, and Tivoli Asset Management a concurrent user includes any user accessing the application with create/update authority.

Application Server

An application server is the computer system that provides services to on or more clients, servers, or other devices over a network and is defined by its use within the Tivoli application. For programs running on a distributed cluster of servers, points sufficient for an application server are required for each instance of the software rather than each individual server.

RS/6000 Scalable POWERparallel Systems® (RS/6000 SP™)

An SP is any of the RS/6000 SP series of parallel computing servers. For Tivoli pricing, the SP is a Tier 2 server if it has fewer than or equal to 24 processors in aggregate in the system. For example, if a system has 2 nodes with 8 processors each (16 processors total), the system would be a Tier 2 server. As an alternate example, if the system has 3 nodes with 8 processors each (24 processors total), it would be a Tier 3 server.

Cluster

A group of distributed servers operated as a single image, generally running in serial. Each system in a cluster is priced as a server, with the appropriate tier as determined by the Tivoli Server Tier exhibit.

Management Services Unit (MSU)

An MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® software runs. Processor MSU values are determined by the hardware vendor, IBM or Software Compatible Vendors (SCVs).

Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge feature number from the tables below in the quantity desired (maximum quantity of 250).

Use the following table to order the program product listed below.

                                   Tivoli Management Points
 
                                   Qty 1     Qty 250
Program                            Feature   Feature
Number     Program Name            Number    Number
 

5698-NAT Tivoli 0915 0916 Comprehensive Network Address Translator 5698-NCP Tivoli Network 0917 0918 Connectivity and Performance Manager

Tivoli Systems Support

Although the first year of support is included in the product price, a No-Charge order must be placed using program number 5698-SPT specifying: feature number 9001 for asset registration and the appropriate First-Year Tivoli Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during this first year of the license.

Prior to the end of the first 12-months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent-year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.

Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.

.-------------------------------+----------+--------+--------.
| Support Categories            | Standard | Std-24 | Select |
|-------------------------------+----------+--------+--------|
|                               |          |        |        |
| Support Coverage              | Normal   | 7 x 24 | 7 x 24 |
|                               | Bus Hrs  |        |        |
|                               |          |        |        |
| Remote Dial-In                | No       | No     | Yes    |
|                               |          |        |        |
| Web Support Options (TIPS,    | Yes      | Yes    | Yes    |
|   FAQs, White papers, Tools,  |          |        |        |
|   Patch downloads)            |          |        |        |
|                               |          |        |        |
| Maintenance and Upgrades      | Yes      | Yes    | Yes    |
|                               |          |        |        |
| Support News                  | Yes      | Yes    | Yes    |
|                               |          |        |        |
| Initial "Tivoli Select"       | No       | No     | Yes    |
|   Support Review (one customer|          |        |        |
|   location and one review     |          |        |        |
|   per contract)               |          |        |        |
|                               |          |        |        |
| Heightened Responsiveness     |          |        |        |
|   Severity 1 -- 1 hour        | No       | No     | Yes    |
|   Severity 2 -- 2 hour        | No       | No     | Yes    |
|   Severity 3 -- 4 hour        | No       | No     | Yes    |
|   Severity 4 -- 4 hour        | No       | No     | Yes    |
|                               |          |        |        |
| Fast Path to "Tivoli Select"  | No       | No     | Yes    |
|   Level 2 Engineer            |          |        |        |
|                               |          |        |        |
| Heightened Resolution Priority| No       | No     | Yes    |
|                               |          |        |        |
| Proactive Tivoli Management   | No       | No     | Yes    |
|   Notification                |          |        |        |
|                               |          |        |        |
| Onsite when Required          | No       | No     | Yes    |
|   (two trips per year not to  |          |        |        |
|   exceed six days in total)   |          |        |        |
|                               |          |        |        |
| "Tivoli Select" Support review| No       | No     | Qtrly  |
|   and recommendations         |          |        |        |
|   (customer to identify single|          |        |        |
|   point of control site)      |          |        |        |
|                               |          |        |        |
| Minimum of 40,000 renewable   | No       | No     | Yes    |
|   Tivoli Management points    |          |        |        |
|   required in aggregate       |          |        |        |
|                               |          |        |        |
'-------------------------------+----------+--------+--------'

Note: Select Support will be available for purchase at announcement, but the elements unique to this level of support will not be available until April 7, 2000.

  1. Tivoli Standard Support

    This offering provides:

    • Technical support via Web, telephone, fax, and E-mail during normal IBM/Tivoli business hours Monday through Friday, except local holidays
    • Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos)
    • Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable
    • Customer Self-Help Options available via Web 24x7 including:
      • Support Procedures — Maintenance renewal information and registration for access to support
      • Product-Specific Support Pages
      • Technical Documentation — including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes™, Installation Guides, Redbooks, White Papers, and Fix READMEs
      • Knowledge Base — Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs
      • Education and Training
      • Support Services — Databases allowing customers to download code fixes and report or update problems
      • Links to Support Contacts — providing the Tivoli Support phone number nearest the customer
  2. Tivoli Standard-24

    This offering provides:

    • All components offered in Tivoli Standard Support
    • In addition, Tivoli Standard-24 support provides enhanced features including
      • Technical support via Web, telephone, fax, and E-mail, 7x24 including holidays
      • Off-shift and holiday support provided on Severity 1 issues only
  3. Tivoli Select

    The Tivoli Select Support offering can be ordered at announcement, but the elements unique to the Select Support option will not be available until April 7, 2000.

    This offering provides:

    • All components offered in Tivoli Standard-24 Support
    • In addition, Tivoli Select provides enhanced features including:
      • Initial Tivoli Select support review
      • Heightened responsiveness

          Severity 1 — 1 hour
          Severity 2 — 2 hours
          Severity 3 — 4 hours
          Severity 4 — 4 hours

    • Fast path to Tivoli Select Level-2 Engineers
    • Heightened Resolution Priority
    • Proactive Tivoli Management Notification
    • Customer Initiated On-Site Support available up to twice per contract period
    • Tivoli Select Support review and recommendations
    • Support provided in English only

    A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option.

Support Upgrade

During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable One-Time Charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.

In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.

5698-SPT — First-Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below.

                                       Upgrade              1st Year
                                       from       Upgrade   Upgrade
                                       1st Year   from      from
                                       to         1st Year  Standard
                                       Standard   to        24 to
                              1st Year 24         Select    Select
                              Support  Support    Support   Support
 
Support                       No       One-Time   One-Time  One-Time
for                           Charge   Charge     Charge    Charge
Program   Support for         Feature  Feature    Feature   Feature
Number    Program Name        Number   Number     Number    Number
 
5698-NAT  Tivoli Comprehensive
          Network Address
          Translator
           Qty of 1           0945     0933       0934      0935
           Qty of 250         0946     0936       0937      0938
5698-NCP  Tivoli Network
          Connectivity and
          Performance Manager
           Qty of 1           0959     0947       0948      0949
           Qty of 250         0960     0950       0951      0952

5698-SPT — Subsequent Year Support Options

Use the following table to order support (5698-SPT) for the program products listed below.

                                   Standard   Standard 24   Select
                                   Support    Support       Support
 
Support                            Annual     Annual        Annual
for                                Charge     Charge        Charge
Program    Support for             Feature    Feature       Feature
Number     Program Name            Number     Number        Number
 
5698-NAT   Tivoli Comprehensive
           Network Address
           Translator
            Qty of 1               0939       0940          0941
            Qty of 250             0942       0943          0944
5698-NCP   Tivoli Network
           Connectivity and
           Performance Manager
            Qty of 1               0953       0954          0955
            Qty of 250             0956       0957          0958

The Standard Support Option, Standard-24 Support Option, and Select Support Option are not transferable among the Tivoli Enterprise products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for Support must be equal to the Tivoli Management Points for a licensed product, if support is desired.

Basic Machine-Readable Material

                              Feature        Distribution
Environment                   Number         Medium
 
5698-NAT Tivoli               5809           CD-ROM
 Comprehensive Network
 Address Translator
5698-NCP Tivoli               5809           CD-ROM
 Network Connectivity
 and Performance
 Manager

Customization Options: Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.

                                                    Feature
Description                                         Number
 
Initial Shipments
 
Serial Number Only (suppresses shipment             3444
 of media and documentation)
 
Ship Media Only (suppresses initial                 3470
 shipment of documentation)
 
Ship Documentation Only (suppresses                 3471
 initial shipment of media)
                                                    Feature
Description                                         Number
 
Update Shipments
 
Ship Media Updates Only (suppresses                 3480
 update shipment of documentation)
 
Ship Documentation Only (suppresses                 3481
 update shipment of media)
 
Suppress Updates (suppresses update                 3482
 shipment of media and documentation)
 
Expedite Shipments
 
Local IBM Office Expedite                           3445
 (for IBM use only)
 
Customer Expedite Process Charge                    3446
 ($30 charge for each product)

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.

Unlicensed Documentation: One copy of the following publications are supplied automatically with the basic machine-readable material for Tivoli Comprehensive Network Address Manager.

                                                  Order
Title                                             Number
 
Comprehensive Network Address                     GC32-0440
 Translator Guide and Reference
Comprehensive Network Address                     GI10-9866
 Translator Release Notes
Comprehensive Network Address                     GI10-9867
 Translator README
License Information                               LC23-4470
IPLA Booklet                                      Z125-3301
IPLA Booklet (EMEA)                               S29H-1286

One copy of the following publications is supplied automatically with the basic machine-readable material for Tivoli Network Connectivity and Performance Manager.

                                                  Order
Title                                             Number
 
Tivoli Network Connectivity and                   GC32-0446
 Performance Manager: User's Guide
Tivoli Network Connectivity and                   GI10-9859
 Performance Manager: Release Notes
IPLA Booklet                                      Z125-3301
License Information                               LC23-4470
IPLA Booklet (EMEA)                               S29H-1286

Additional copies of unlicensed publications will be available for a fee after availability. These copies may be ordered from your IBM representative, through the Publication Notification System (PNS), or by direct order.

Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.

Terms and Conditions

Terms for Agreement: IBM International Program License Agreement (IPLA), IBM Agreement for Acquisition of Support (IAAS), or IBM International Agreement for Acquisition of Programs and Support (IIAAPS), with the Attachment for Support, its Addendum for Tivoli Systems and an Order Form. Support and its Addendum for Tivoli Systems, and an Order Form.

Designated Machine: Not required

Variable Charges Apply: No

Location License Applies: No

Use Limitation Applies: No

Educational Allowance Available: Yes, to qualified education customers.

Volume Orders: Not applicable

Warranty Applies: Yes

Licensed Program Materials Availability

  • Restricted Materials of IBM: None
  • Non-Restricted Source Materials: None
  • Object Code Only (OCO): All

Testing Period: None

Program Services

Support Center applies:       Yes
                              Access available through the
                              Tivoli Support Center
                              800-TIVOLI8
 
Available until:              12 months after the program
                              is available to the customer
                              After 12 months, for a fee
                              as part of the IAAS offering
                              Available for program until
                              six months after written notice
 
Applicable for:               Latest code level
                              Immediate previous level for
                              12 months
 
APAR Mailing Address:         Tivoli Systems, Inc.
                              9442 Capital of Texas Highway
                              Austin, Texas  78759
                              USA
                              Attention: Development

Support Line: No

Other Support: Tivoli Systems

Charges

Contact your IBM representative for charges information for this announcement.

Trademarks

 
SP is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
AIX, NetView, DB2, RS/6000, AS/400, Scalable POWERparallel Systems, and S/390 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a trademark of Intel Corporation.
 
Windows NT is a trademark of Microsoft Corporation.
 
Tivoli is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S.
 
Notes is a trademark of Lotus Development Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.