March 7, 2000
Tivoli Comprehensive Network Address Translator Helps Manage Multiple Networks and Tivoli Network Connectivity and Performance Manager Provides Network Status
At a Glance
Tivoli Comprehensive Network Address Translator (CNAT) enables integration of multiple networks with different IP addresses. When they use CNAT to resolve address conflicts between multiple IP domains, network administrators may gain:
Tivoli Network Connectivity and Performance Manager provides:
IBM announces two major programs from Tivoli® Comprehensive Network Address Translator (CNAT) and Network Connectivity and Performance Manager. Both of these tools provide important functionality to network users.
CNAT provides a powerful tool for enterprises that face the problems associated with managing multiple TCP/IP networks with conflicting IP addresses. Specifically, CNAT can help resolve these conflicts between multiple IP domains by translating the addresses for use within a single management domain. Therefore, a single network administrator can manage multiple networks with address conflicts.
In addition to translating the source and destination addresses between conflicting networks, CNAT evaluates management protocols for embedded IP addresses and translates these, enabling Tivoli NetView® to perform network management tasks transparently into TCP/IP networks.
Key Advantages of CNAT
With CNAT, service providers that use traditional and next generation IP networks can ease customer network acquisition. Industry users that must connect and manage numerous networks, such as banking/finance, pharmaceutical, insurance, and manufacturing, can help solve the problem of limited IP address space with the Tivoli CNAT solutions.
How CNAT and Tivoli Network Connectivity and Performance Manager Work
CNAT resolves IP address conflicts by mapping True IP addresses to Normalized IP addresses, which are valid within the managed domain. By residing between the service provider and each customer network, CNAT abstracts each customer's network addressing scheme details. Within the managed domain, all IP addresses appear as normalized. Network traffic is routed to its correct destination even though individual customer networks may be using overlapping addresses. This translation function works for all source and destination addresses, as well as providing bidirectional translation of SNMP and ICMP messages between the management domain and the conflicting IP addresses in a managed network.
Tivoli for Network Connectivity and Performance Manager monitors the connectivity and performance of IP routes. The IP routes can be diagnosed for connectivity problems, traffic bottlenecks, and adverse performance trends.
Tivoli Network Connectivity and Performance Manager also validates the IP route statistical data against user-defined Service Level Agreements (SLA) Web reports are generated describing SLA evaluation results, SLA violations, and potential future problems.
All historical data is kept in an open relational database. Tivoli Decision Support is used to create different reports and views against the historical data. Notification for significant events (IP route up/down, SLA violation, adverse trend) are sent via an SNMP trap.
Refer to the Technical Information section.
Planned Availability Date
The Tivoli Comprehensive Network Address Translator (CNAT) is designed to simplify the problems associated with managing multiple TCP/IP Networks which contain conflicting IP addresses. Some firewall products support network address translation which allows packets from one network to transverse into another, but the CNAT solution goes one step further, translating critical network management information (SNMPV1&ICMP) to increase the reach of TCP/IP Network Management Tools like Tivoli NetView.
Tivoli CNAT is installed between the management network and the network to be managed (the customer network), and integrated into the network topology. Every packet that travels between the management network and the customer network passes through CNAT where one of the following occurs:
Tivoli CNAT consists of three main components:
Tivoli for Network Connectivity and Performance Manager measures IP route availability and performance. Service Level Agreements may be created to validate the measured performance against user-defined service levels. This application allows you to set performance metrics, analyze trends, and monitor violations of an IP network.
With this application you can:
Tivoli Network Connectivity and Performance Manager allows you to monitor the availability, response time, and throughput of IP routes. The route to be monitored may be a simple IP route, which is monitored using ICMP Echo (ping) packets, or it may be a route to a web server, which is monitored using Hyper-text Transfer Protocol (HTTP) "Get" packets.
For each route, the following metrics are measured:
For simple IP routes, the number of bytes requested in the Ping packet is randomly assigned to be one of 64, 128, 256, 512, or 1024 bytes. For HTTP routes, the number of bytes includes the HTML file and any image files, sound files, movie files, style sheets, or other content which would be imbedded in the page by a Web browser.
For each monitored IP route, an "IP Route Down" trap is sent to Netview each time a route is detected to be unavailable, and an "IP Route UP" trap is subsequently sent when that route is detected to be available. For web server rotes, the route is determined to be available if the HTML page specified in the web server URL is accessible, even if some imbedded content (for example, image files) are not available.
In addition to simply monitoring an IP route, this application can compare measured performance against predetermined service levels, and alert you when values are received which violate the service levels. This Service Level Management allows you to provide users of your network (external or internal customers) with information about how well your network services meet their expectations or your guaranteed levels of service.
Each Service Level Agreements allows you to monitor five metrics:
For each of these metrics, you may specify threshold values. A service level violation is recorded when a monitored value exceeds (for network response time and MTTR) or falls below (for availability, throughput, and MTBSO) the threshold. When a service violation is recorded, an "SLA violation" trap is sent to Netview. For availability, network response, and throughput you may specify two separate threshold values, one for "Peak" periods, and one for "Off-Peak" periods. You can define what times of day, days of the week, and weeks of the month should be considered "Peak" or "OFF-Peak".
In addition to monitoring Service Level Agreements, Tivoli Network Connectivity and Performance Manager allows you to publish reports on each Service Level Agreement on a web server. By configuring security on your web server, you make some or all the reports available to customers, network administrators, and/or executives.
The Tivoli Decision Support Guide for Network Connectivity and Performance Manager ships with the product, this guide assists you in doing reports and trend analysis. Tivoli Decision Support is the base product required when using the different Decision Support Guide's from Tivoli.
This program is Year 2000 ready. When used in accordance with its associated documentation, it is capable of correctly processing, providing, and/or receiving date data within and between the twentieth and twenty-first centuries, provided that all products (for example, hardware, software, and firmware) used with the product properly exchange accurate date data with it.
Hardware and Software Support Services
SmoothStart and Installation Services are not provided.
Training is offered through Tivoli® Systems and our authorized training partners.
For current information on Tivoli Systems education, call 800-2Tivoli (284-8654) (512-794-9070 for outside U.S.), send an e-mail to firstname.lastname@example.org, or visit
Specified Operating Environment
Tivoli Network Connectivity and Performance Manager
The database workstations should have at least 1 GB of disk space for the database.
Tivoli Network Connectivity and Performance Manager
Security, Auditability, and Control
Tivoli Comprehensive Network Address Translator and Tivoli Network Connectivity and Performance Manager use the security and auditability features of the operating systems on which it operates. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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Tivoli Management Points
Tivoli Management Points are used to compute the license quantities and are program specific. Points cannot be transferred among separate products.
The Environment-Managed model is used to describe the new Tivoli price offering that separates licensing from architecture. In an environment-managed model the price is based on what is managed rather than the more traditional approach of pricing based on the number and type of product component. Thus, a server is defined as a server by its use in the customer's environment, not by its use within a Tivoli application. For example, all print and file servers for which a customer is using Tivoli Distributed Monitoring to track performance require points sufficient for those servers.
A server is a computer system that provides services to one or more clients or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and WEB servers. A server is defined by its use in the customer's environment, not by its use in a Tivoli application. Tivoli servers are tiered as defined in the Tivoli Server Tier Exhibit.
For distributed servers in a clustered environment, points require- ments are based on the size of each server in the cluster, tiered as defined in the Tivoli Server Tier Exhibit.
Tivoli Server Tier Exhibit
.-------------------+--------------------------------------. | Server | 32-bit Intel (or compatible) systems | | Tier 1 | with 4 or fewer processors | | | installed | |-------------------+--------------------------------------| | Server | RS/6000 systems with fewer than | | Tier 2 | 24 processors installed (Except as | | | spelled out in Tier 3) | | +--------------------------------------| | | Intel (or compatible) 64-bit systems | | | with less than processors installed | | +--------------------------------------| | | Intel (or compatible) 32-bit systems | | | with 5-23 processors installed | | +--------------------------------------| | | IBM AS/400(R) servers | |-------------------+--------------------------------------| | Server | Any distributed system with 24 or | | Tier 3 | or more processors installed | | +--------------------------------------| | | All HP V-Class Systems classes of | | | servers with 14 plus processors | | | installed | '-------------------+--------------------------------------'
A computer system or process that requests a service of another computer system that is typically referred to as a server. Multiple clients may share access to a common server. A client has some processing capability or is programmable to allow a user to do work. Examples include laptop computers, desktop computers, and desk side computers.
A network node includes routers, switches, hubs and bridges that contain a network management agent. In the Internet Protocol (IP), the managed node usually contains a Simple Network Management Protocol (SNMP) agent. A single node may contain any number of interfaces or ports.
A port is the interface via which network devices (hubs, concentrators, repeaters, routers and switches) are connected to a network through switches and routers.
For Tivoli products which scale based on ports, the following Tivoli Network Device Tier Exhibit applies:
Tivoli Network Device Tier Exhibit
.---------------------------+-----------------------------. | Network Tier 1 | Routers with less than or | | | equal to 25 ports | | +-----------------------------| | | Switches with port density | | | of less than or equal to | | | 50 Ethernet or | | | Token Ring ports | |---------------------------+-----------------------------| | Network Tier 2 | Routers with 26-50 ports | | +-----------------------------| | | Switches with port density | | | of 51-100 Ethernet or | | | Token Ring ports | |---------------------------+-----------------------------| | Network Tier 3 | Routers with 51+ ports | | +-----------------------------| | | Switches with port density | | | of 101+ Ethernet or | | | Token Ring ports | | +-----------------------------| | | All ATM, Frame Relay, and | | | all other WAN backbone | | | switches | '---------------------------+-----------------------------'
A registered user is defined as anyone who is authorized to access a Tivoli program.
Concurrent users are defined as the maximum number of users who access a Tivoli program at any one time.
For Tivoli Service Desk, Tivoli Problem Management, Tivoli Change Management, and Tivoli Asset Management a concurrent user includes any user accessing the application with create/update authority.
An application server is the computer system that provides services to on or more clients, servers, or other devices over a network and is defined by its use within the Tivoli application. For programs running on a distributed cluster of servers, points sufficient for an application server are required for each instance of the software rather than each individual server.
RS/6000 Scalable POWERparallel Systems® (RS/6000 SP)
An SP is any of the RS/6000 SP series of parallel computing servers. For Tivoli pricing, the SP is a Tier 2 server if it has fewer than or equal to 24 processors in aggregate in the system. For example, if a system has 2 nodes with 8 processors each (16 processors total), the system would be a Tier 2 server. As an alternate example, if the system has 3 nodes with 8 processors each (24 processors total), it would be a Tier 3 server.
A group of distributed servers operated as a single image, generally running in serial. Each system in a cluster is priced as a server, with the appropriate tier as determined by the Tivoli Server Tier exhibit.
Management Services Unit (MSU)
An MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® software runs. Processor MSU values are determined by the hardware vendor, IBM or Software Compatible Vendors (SCVs).
Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge feature number from the tables below in the quantity desired (maximum quantity of 250).
Use the following table to order the program product listed below.
Tivoli Management Points Qty 1 Qty 250 Program Feature Feature Number Program Name Number Number
Tivoli Systems Support
Although the first year of support is included in the product price, a No-Charge order must be placed using program number 5698-SPT specifying: feature number 9001 for asset registration and the appropriate First-Year Tivoli Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during this first year of the license.
Prior to the end of the first 12-months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent-year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer.
Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings.
.-------------------------------+----------+--------+--------. | Support Categories | Standard | Std-24 | Select | |-------------------------------+----------+--------+--------| | | | | | | Support Coverage | Normal | 7 x 24 | 7 x 24 | | | Bus Hrs | | | | | | | | | Remote Dial-In | No | No | Yes | | | | | | | Web Support Options (TIPS, | Yes | Yes | Yes | | FAQs, White papers, Tools, | | | | | Patch downloads) | | | | | | | | | | Maintenance and Upgrades | Yes | Yes | Yes | | | | | | | Support News | Yes | Yes | Yes | | | | | | | Initial "Tivoli Select" | No | No | Yes | | Support Review (one customer| | | | | location and one review | | | | | per contract) | | | | | | | | | | Heightened Responsiveness | | | | | Severity 1 -- 1 hour | No | No | Yes | | Severity 2 -- 2 hour | No | No | Yes | | Severity 3 -- 4 hour | No | No | Yes | | Severity 4 -- 4 hour | No | No | Yes | | | | | | | Fast Path to "Tivoli Select" | No | No | Yes | | Level 2 Engineer | | | | | | | | | | Heightened Resolution Priority| No | No | Yes | | | | | | | Proactive Tivoli Management | No | No | Yes | | Notification | | | | | | | | | | Onsite when Required | No | No | Yes | | (two trips per year not to | | | | | exceed six days in total) | | | | | | | | | | "Tivoli Select" Support review| No | No | Qtrly | | and recommendations | | | | | (customer to identify single| | | | | point of control site) | | | | | | | | | | Minimum of 40,000 renewable | No | No | Yes | | Tivoli Management points | | | | | required in aggregate | | | | | | | | | '-------------------------------+----------+--------+--------'
Note: Select Support will be available for purchase at announcement, but the elements unique to this level of support will not be available until April 7, 2000.
During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable One-Time Charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period.
In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer.
5698-SPT First-Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Upgrade 1st Year from Upgrade Upgrade 1st Year from from to 1st Year Standard Standard to 24 to 1st Year 24 Select Select Support Support Support Support Support No One-Time One-Time One-Time for Charge Charge Charge Charge Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-NAT Tivoli Comprehensive Network Address Translator Qty of 1 0945 0933 0934 0935 Qty of 250 0946 0936 0937 0938 5698-NCP Tivoli Network Connectivity and Performance Manager Qty of 1 0959 0947 0948 0949 Qty of 250 0960 0950 0951 0952
5698-SPT Subsequent Year Support Options
Use the following table to order support (5698-SPT) for the program products listed below.
Standard Standard 24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-NAT Tivoli Comprehensive Network Address Translator Qty of 1 0939 0940 0941 Qty of 250 0942 0943 0944 5698-NCP Tivoli Network Connectivity and Performance Manager Qty of 1 0953 0954 0955 Qty of 250 0956 0957 0958
The Standard Support Option, Standard-24 Support Option, and Select Support Option are not transferable among the Tivoli Enterprise products. Support Option feature numbers must be ordered, if desired, for each licensed product. The quantity of the billable feature numbers for Support must be equal to the Tivoli Management Points for a licensed product, if support is desired.
Feature Distribution Environment Number Medium 5698-NAT Tivoli 5809 CD-ROM Comprehensive Network Address Translator 5698-NCP Tivoli 5809 CD-ROM Network Connectivity and Performance Manager
Customization Options: Select the appropriate feature numbers to customize your order to specify the delivery options desired. These features can be specified on the initial or MES orders.
Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program.
Feature Description Number Initial Shipments Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Feature Description Number Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)
Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation.
Order Title Number Comprehensive Network Address GC32-0440 Translator Guide and Reference Comprehensive Network Address GI10-9866 Translator Release Notes Comprehensive Network Address GI10-9867 Translator README License Information LC23-4470 IPLA Booklet Z125-3301 IPLA Booklet (EMEA) S29H-1286
One copy of the following publications is supplied automatically with the basic machine-readable material for Tivoli Network Connectivity and Performance Manager.
Order Title Number Tivoli Network Connectivity and GC32-0446 Performance Manager: User's Guide Tivoli Network Connectivity and GI10-9859 Performance Manager: Release Notes IPLA Booklet Z125-3301 License Information LC23-4470 IPLA Booklet (EMEA) S29H-1286
Additional copies of unlicensed publications will be available for a fee after availability. These copies may be ordered from your IBM representative, through the Publication Notification System (PNS), or by direct order.
Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.
Terms and Conditions
Terms for Agreement: IBM International Program License Agreement (IPLA), IBM Agreement for Acquisition of Support (IAAS), or IBM International Agreement for Acquisition of Programs and Support (IIAAPS), with the Attachment for Support, its Addendum for Tivoli Systems and an Order Form. Support and its Addendum for Tivoli Systems, and an Order Form.
Support Center applies: Yes Access available through the Tivoli Support Center 800-TIVOLI8 Available until: 12 months after the program is available to the customer After 12 months, for a fee as part of the IAAS offering Available for program until six months after written notice Applicable for: Latest code level Immediate previous level for 12 months APAR Mailing Address: Tivoli Systems, Inc. 9442 Capital of Texas Highway Austin, Texas 78759 USA Attention: Development
Contact your IBM representative for charges information for this announcement.