IBM System Networking SAN24B-5 delivers Gen 5 b-type Fibre Channel capabilities with 16 Gbps performance for private cloud storage

IBM United States Hardware Announcement 114-162
October 6, 2014


Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Terms and conditions Terms and conditions
 Description Description  Prices Prices
 Product number Product number   Order now Order now


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At a glance
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IBM® System Networking SAN24B-5 includes the following features:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM System Networking SAN24B-5 is designed to meet the demands of highly virtualized, private cloud storage environments by delivering an entry-level switch with 16 Gbps FC technology and enterprise-class functionality. The following SAN24B-5 features enable outstanding flexibility and investment protection:

SAN24B-5 delivers SAN technology within a flexible, simple, and intuitive solution. In addition to providing scalability, SAN24B-5 can address demanding reliability, availability, and serviceability requirements to help minimize downtime to support mission-critical cloud environments:



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Key prerequisites
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The IBM Systems Networking SAN b-type switch family supports FC connectivity for servers and storage.

SAN24B-5 supports all features and functions as indicated and requires Fabric OS level 7.0.1, or later. The new 2498-X24 base switch comes loaded with FOS v7.2.0 or later.

For a list of supported servers and storage systems, refer to the Hardware requirements section.



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Planned availability date
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October 17, 2014



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Description
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IBM System Networking SAN24B-5 is a 24-port auto-sensing 2, 4, 8, or 16 Gbps FC switch delivering the next generation of single-chip architecture for storage area networks (SANs). With flexible PoD capability, the SAN24B-5 delivers an entry-level switch as the foundation of a SAN with the ability to grow with an organization's SAN needs.

SAN24B-5 is a critical building block for today's highly virtualized, private cloud storage environments. It simplifies server virtualization and virtual desktop infrastructure management while meeting the high-throughput demands of SSDs. The SAN24B-5 also supports multi-tenancy in cloud environments through Quality of Service (QoS) and fabric-based zoning features.

SAN24B-5 can be deployed as a full-fabric switch or as an Access Gateway, which simplifies fabric topologies and heterogeneous fabric connectivity (the default mode setting is a switch). Access Gateway mode utilizes NPIV switch standards to present physical and virtual servers directly to the core of SAN fabrics. This makes Access Gateway transparent to the SAN fabric, greatly reducing management of the network edge. The SAN24B-5 in Access Gateway mode, supported only in 24-port configurations, can connect servers to NPIV-enabled IBM SAN b-type switches and other SAN fabrics.

The SAN24B-5 features advanced monitoring, diagnostics, and redundancy capabilities in an entry-level switch to maximize availability, optimize performance, and simplify administration. These enterprise-class features include:

Based on seventh-generation ASIC technology, IBM System Networking SAN24B-5 is designed with the following attributes:

The SAN24B-5 base system requires Fabric OS v7.0.1, or later (the new 2498-X24 base switch comes loaded with FOS v7.2.0), and it is always enabled with the following features:

Optional features

The SAN24B-5 switch is designed to be easily upgradeable with a low incremental cost by using its PoD capability of 12 to 24 ports and optional features. Advanced capabilities can be enabled with the following optional license activation features.

MFG SEL length intrack fiber optic cable LC-LC (#5600): This feature provides quantity of one LC to LC fiber optic cable in varying lengths (1, 2, or 3 meters) as appropriate for installation of the 2498-X24 switch into a PureFlex™ solution by IBM Manufacturing.

Fabric Watch (#7202): The fabric watch monitors mission-critical switch operations.

Extended Fabric (#7203): Extended Fabric Activation extends SAN fabrics beyond the FC standard 10 km by optimizing the internal switch buffers to help maintain performance on ISLs at distances up to 500 km at 16 Gbps and 10,000 km at 2 Gbps.

Advanced Performance Monitor (#7204): Performance Monitoring Activation provides performance monitoring capabilities to help identify end-to-end bandwidth usage by host and target pairs, delivering information for capacity planning.

Trunking Activation (#7205): ISL Trunking Activation is designed to enable FC packets to be efficiently distributed across multiple Inter-Switch connections (links) between two SAN b-type fabric switches, while preserving in-order delivery. Both SAN b-type fabric switches must have ISL Trunking activated. ISL Trunking allows up to 8 ports (at 2, 4, 8, or 16 Gbps) between each pair of switches to be combined to form a single, logical ISL with a speed of up to 128 Gbps ISL trunks. The trunking groups are based on the user port number, with the contiguous 8 ports as one group. When connecting the 16 Gbps-capable models to legacy 2, 4, or 8 Gbps-capable b-type fabric switch models, ISL trunking is supported with link speeds operational at the lowest speed and FC packets distributed across ISLs for a combined bandwidth of up to 8, 64, or 128 Gbps.

Adaptive Networking (#7206): Adaptive Networking provides a set of capabilities allowing high-priority connections to obtain the bandwidth necessary for optimum performance, even in congested environments. Ingress rate limiting limits the throughput on the ingress side of the port by delaying the return of buffer to buffer credits to the external device features, and are components of this license option available on all 16 Gbps platforms. The capabilities associated with the Adaptive Networking license are included by default in FOS 7.2.0 on all SAN24B-5 systems, therefore this license is not required when using FOS 7.2.0, and later.

Server Application Optimization (SAO) (#7210): The SAO feature is designed to enhance overall performance and virtual machine scalability by extending b-type data center fabric technologies to the server infrastructure. SAO enables individual traffic flows to be specifically configured, prioritized, and optimized from end-to-end throughout the data center. The solution offered with IBM b-type 8 and 16 Gbps capable switches and directors support three QoS levels (low, medium, and high) to deliver end-to-end service levels. The bandwidth allocation from application and HBA port through the b-type fabric uses VC technology, creating logical links from the physical or virtual HBA port (NPIV) to the corresponding switch port. SAO and Adaptive Networking features must both be activated on the SAN switches. The capabilities associated with the SAO license are included by default in FOS 7.2.0 on all SAN24B-5 systems, therefore this license is not required when using FOS 7.2.0, and later.

SAN24B-5 Enterprise Bundle2 (#7216): The SAN24B-5 Enterprise Bundle2 offers a convenient method to order a set of optional features bundled into one orderable feature number. Feature #7216 consists of one of each of the following: Fabric Watch (#7202), Advanced Performance Monitor (#7204), Trunking Activation (#7205), Adaptive Networking (#7206), SAO (#7210), and Fabric Vision (#7219).

Fabric Vision (#7219): Fabric Vision technology includes several critical diagnostic, monitoring and management capabilities that are designed to help increase fabric resiliency, reduce downtime, optimize application performance, and dramatically simplify SAN deployment and management. The following features are introduced with the base Fabric OS (FOS) 7.2.0 release:

Flow Vision, Monitoring and Alerting Policy Suite (MAPS), and customizable dashboard advanced technologies and capabilities are made available with the optional Fabric Vision licensed feature. This feature also enables ClearLink (D_Port) functionality for Gen 5 FC platforms when connected to non-b-type devices.

Flow Vision enables administrators to identify, monitor, and analyze specific application and data flows in order to maximize performance, avoid congestion, and optimize resources. Flow Vision includes flow monitor, flow mirror, and flow generator features.

MAPS is a new, easy to use, policy-based threshold monitoring and alerting suite that proactively monitors the health and performance of the SAN infrastructure to ensure application uptime and availability. By leveraging prebuilt rule/policy-based templates, MAPS simplifies threshold configuration, monitoring, and alerting. Organizations can configure the entire fabric (or multiple fabrics) at one time using common rules and policies, or customize policies for specific ports or switch elements through a single dialog. The integrated dashboard displays an overall switch health report, along with details on out-of-policy conditions, to help administrators quickly pinpoint potential issues and easily identify trends and other behaviors occurring on a switch or fabric. MAPS capabilities deliver policy-based monitoring, CLI dashboard of health and error statistics, bottleneck detection information, and proactive flow monitoring.

Automated Migration of Fabric Watch configurations to MAPS automatically imports existing thresholds into a MAPS policy, enabling seamless migration from Fabric Watch to MAPS to take advantage of the new MAPS capabilities and usability enhancements.

Switches installed with both Advanced Performance Monitoring and Fabric Watch licenses will automatically receive the Fabric Vision capabilities with FOS 7.2.0, and later, without having the Fabric Vision license installed. Customers who already have either Fabric Watch or Advanced Performance Monitoring installed (but not both) and want Fabric Vision technology capabilities (including MAPS and Flow Vision) can upgrade to Fabric Vision by purchasing and installing the other license.

SAN24B-5 Firmware upgrade renewal, one year (#7722): The initial purchase of an IBM System Networking SAN24B-5 includes one year of firmware upgrade entitlement. This feature provides one additional year of renewal for upgrades included in future releases of the FOS firmware. You are not eligible to access new features and functions without the purchase of this feature.

SAN24B-5 Firmware upgrade renewal, two years (#7723): The initial purchase of an IBM System Networking SAN24B-5 includes one year of firmware upgrade entitlement. This feature provides two additional years of renewal for upgrades included in future releases of the FOS firmware. You are not eligible to access new features and functions without the purchase of this feature.

Mid-mount TELCO rack kit (#5911): Enables installation of a SAN24B-5 in a Telco rack.

Section 508 of the US Rehabilitation Act

Although IBM makes no representation about the Section 508 status of third-party electronic and information technology products, IBM provides for informational purposes that the developer of this product has indicated that it is capable of satisfying the applicable requirements of Section 508 of the Rehabilitation Act. Contact the vendor for specific current information on the conditions and limitations of this capability.



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Product number
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                                              Machine
Description                                   type       Model      Feature
 
IBM System Networking SAN24B-5                2498       X24
 

Desktop Install Power Cord                    2498       X24        9205
Linecord, US, Canada,                         2498       X24        9800
Linecord, France                              2498       X24        9820
Linecord, Denmark                             2498       X24        9821
Linecord, UK                                  2498       X24        9825
Linecord, Israel                              2498       X24        9827
Linecord, Switzerland                         2498       X24        9828
Linecord, South Africa                        2498       X24        9829
Linecord, Italy                               2498       X24        9830
Linecord, Australia, NZ                       2498       X24        9831
Linecord, Uruguay                             2498       X24        9834
Linecord, China                               2498       X24        9840
Shipping and Handling NC                      2498       X24        AG00
SFP+ 16 Gbps SW                               2498       X24        2601
SFP+ 16 Gbps SW 8-Pack                        2498       X24        2608
SFP+ 16 Gbps 10 km LW                         2498       X24        2611
SFP+ 16 Gbps 10 km LW 8-Pack                  2498       X24        2618
SFP+ 8 Gbps SW                                2498       X24        2802
SFP+ 8 Gbps SW 8-Pack                         2498       X24        2809
SFP 8 Gbps 10 km LW                           2498       X24        2821
SFP 8 Gbps 10 km LW 8-Pack                    2498       X24        2828
SFP 8 Gbps 25 km ELW                          2498       X24        2881
16 Gbps 25 km ELW SFP+                        2498       X24        2886
 Transceiver
MFG Sel length Intrack Fiber Optic            2498       X24        5600
 cable LC-LC
LC/LC 5 m 50U                                 2498       X24        5605
LC/LC 25 m 50U                                2498       X24        5625
LC/LC 31 m 9U                                 2498       X24        5721
OM3 Cable LC/LC 10 m                          2498       X24        5810
Mid-mount Telco Rack Kit                      2498       X24        5911
SAN24B-5 Power Supply/Fan Kit                 2498       X24        5998
Fabric Watch                                  2498       X24        7202
Extended Fabric                               2498       X24        7203
Advanced Performance Monitor                  2498       X24        7204
Trunking Activation                           2498       X24        7205
Adaptive Networking                           2498       X24        7206
Server App Optimization                       2498       X24        7210
12 Port Activation                            2498       X24        7212
SAN24B-5 Enterprise Bundle2                   2498       X24        7216
Fabric Vision                                 2498       X24        7219
SAN24B-5 FW Upgr Renewal, 1Yr                 2498       X24        7722
SAN24B-5 FW Upgr Renewal, 2Yr                 2498       X24        7723
Shipping and Handling X24                     2498       X24        AGF2
Routing Code to POWER® Manufacturing          2498       X24        EFD0
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=114-162


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Publications
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The following publications are shipped with IBM System Networking SAN24B-5:

                                             Order        Availability
Title                                        number       date

IBM System Networking SAN24B-5 Installation, GA32-2213    October 6, 2014
 Service, and User Guide
 
IBM System Networking SAN42B-5 Quick Start   GA32-2214    October 6, 2014
 Guide
 

Additional copies of individual publications are available at

http://www.ibm.com/systems/storage/san


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Services
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Global Technology Services®

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/ites.wss/zz/en?pageType=tp_search_new


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Technical information
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Specified operating environment

Physical specifications

IBM System Networking SAN24B-5

For information on technical specifications of IBM SAN b-type products, including operating environment, physical specifications, and recommended installation procedures, refer to

http://www.ibm.com/systems/storage/san/b-type
Operating environment

IBM System Networking SAN24B-5

EMC conformance

Product Safety, country testing, and certification

Homologation

This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

Hardware requirements
Supported servers and storage systems

IBM System Networking SAN24B-5 is designed to support FC connectivity for the following:

Servers

Storage software

Storage systems

For specific support dates, configuration options, server models, operating systems levels, attachment capabilities, and throughput connectivity speeds, visit

http://www.ibm.com/systems/storage/san/b-type
Software requirements

Specific details on supported operating system releases are available at

http://www.ibm.com/systems/storage/san/b-type

Planning information

Customer responsibilities

Planning information, including customer responsibilities, physical planning, and installability is available in the specific product planning manuals at

http://www.ibm.com/systems/storage/san/b-type

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Fiber optic cable for the SAN24B-5: A fiber optic cable is required for attaching the each active port of the SAN24B-5 to a host system adapter or other storage area FC component. The cable can be customer supplied or ordered with the 2498-X24 in the lengths available. The attaching fiber cable must be 62.5/125 micron (OM1) for distances up to 150 meters at 2 Gbps speed, 70 meters at 4 Gbps, or 21 meters at 8 Gbps. The attaching fiber cable must be 50.0/125 micron (OM2) for distances up to 300 meters at 2 Gbps speed, 150 meters at 4 Gbps, or 50 meters at 8 Gbps. The attaching fiber cable must be 50.0 micron (OM3) for distances up to 150 meters at 8 Gbps. Longwave transceivers require 9 micron single-mode fibre optic cables. The connection is an LC connector type.

In many situations, the lengths and installation of fiber optic cables required will be unique to each customer's configuration and facility specifications. Product support services offered by IBM Global Services' Site and Connectivity Solutions can provide assistance for these unique cabling and installation requirements.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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Terms and conditions
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Volume Orders

Contact your IBM representative.

IBM Global Financing

Yes

Products - terms and conditions

Warranty period

One year

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is: 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 5:00 p.m. local time in order to qualify for next business day response.

Non-IBM parts service

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Maintenance services options

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

The IBM System Storage SAN b-type (Brocade) family of products is licensed for use by a customer on the IBM machine for which it was provided by Brocade under the terms and conditions of the Brocade End User License Agreement, to enable a specific machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative.

IBM may release changes to the licensed machine code. IBM plans to make the licensed machine code changes available for download from IBM technical support at

http://www.ibm.com/servers/storage/san/b_type/library.html

If the machine does not function as warranted and your problem can be resolved through your application of downloadable licensed machine code, you are responsible for downloading and installing these designated licensed machine code changes as IBM specifies. If you would prefer, you may request IBM to install the downloadable licensed Machine code changes; however, you may be charged for that service.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.



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Prices
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For additional information and current prices, contact your local IBM representative.

                       Machine   Feature Field   Plant
Description           Type Model number  Install Install CSU

 
IBM System Networking 2498  X24          N       Y       Y
 SAN24B-5
 
Desktop Install Power Cord       9205    N       Y       Y
Linecord, US, Canada,            9800    N       Y       Y
Linecord, France                 9820    N       Y       Y
Linecord, Denmark                9821    N       Y       Y
Linecord, UK                     9825    N       Y       Y
Linecord, Israel                 9827    N       Y       Y
Linecord, Switzerland            9828    N       Y       Y
Linecord, South Africa           9829    N       Y       Y
Linecord, Italy                  9830    N       Y       Y
Linecord, Australia, NZ          9831    N       Y       Y
Linecord, Uruguay                9834    N       Y       Y
Linecord, China                  9840    N       Y       Y
Shipping and Handling NC         AG00    N       Y       N/A
Routing Code to POWER            EFD0    N       Y       N/A
 Manufacturing
SFP+ 16 Gbps SW                  2601    Y       Y       Y
SFP+ 16 Gbps SW 8-Pack           2608    Y       Y       Y
SFP+ 16 Gbps 10 km LW            2611    Y       Y       Y
SFP+ 16 Gbps 10 km LW 8-Pack     2618    Y       Y       Y
SFP+ 8 Gbps SW                   2802    Y       Y       Y
SFP+ 8 Gbps SW 8-Pack            2809    Y       Y       Y
SFP 8 Gbps 10 km LW              2821    Y       Y       Y
SFP 8 Gbps 10 km LW 8-Pack       2828    Y       Y       Y
SFP 8 Gbps 25 km ELW             2881    Y       Y       Y
16 Gbps 25 km ELW SFP+           2886    Y       Y       Y
 Transceiver
MFG Sel length Intrack Fiber     5600    N       Y       N
 Optic cable LC-LC
LC/LC 5 m 50U                    5605    Y       Y       Y
LC/LC 25 m 50U                   5625    Y       Y       Y
LC/LC 31 m 9U                    5721    Y       Y       Y
OM3 Cable LC/LC 10 m             5810    Y       Y       Y
Mid-mount Telco Rack Kit         5911    Y       Y       Y
SAN24B-5 Power Supply/Fan Kit    5998    Y       Y       Y
Fabric Watch                     7202    Y       Y       Y
Extended Fabric                  7203    Y       Y       Y
Advanced Performance Monitor     7204    Y       Y       Y
Trunking Activation              7205    Y       Y       Y
Adaptive Networking              7206    Y       N       Y
Server App Optimization          7210    Y       N       Y
12 Port Activation               7212    Y       Y       Y
SAN24B-5 Enterprise Bundle2      7216    Y       Y       Y
Fabric Vision                    7219    Y       Y       Y
SAN24B-5 FW Upgr Renewal, 1Yr    7722    Y       Y       Y
SAN24B-5 FW Upgr Renewal, 2Yr    7723    Y       Y       Y
Shipping and Handling X24        AGF2    N       Y       N/A
 
CSU = Customer setup
N  = No
Y  = Yes

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-114-162-LIST_PRICES_2014_10_06.PDF ENUS-114-162-LIST_PRICES_2014_10_06.PDF

Alternative service

ICA Warranty Service Upgrades

                             IOR
                         IBM same day
                         on-site repair
Machine type-model       (IOR 24 x 7)

2498-X24           

ICA Maintenance

                             IOR                IO8
                         IBM same day       IBM same day
                         on-site repair     on-site repair
Machine type-model       (IOR 24 x 7)       (IOR 9 x 5)

2498-X24            
Annual minimum maintenance charges
 
Maintenance Charges
  
                                    I08 (Next Day)     IOR (Same Day)
                                    Minimum            Minimum
                                    Maintenance        Maintenance
                                    Annual Charge      Annual Charge
Machine               MES           Next Day           Same Day
type  Model           removal       IOR 9 x 5          IOR 24 x 7

2498   X24            N        

ServiceElect (ESA) charges

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Email:      callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
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Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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