IBM XIV Storage System Model 214 for machine types 2810 and 2812 offers significantly higher iSCSI host throughput to enterprises running on IP SANs as compared to previous models

IBM United States Hardware Announcement 113-013
February 5, 2013


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Product positioning Product positioning  Order now Order now
Product number Product number

(Corrected on May 6, 2013)

The Product number and Pricing sections have been updated.

(Corrected on February 21, 2013

The Product number and Pricing sections have been updated to clarify features 20xx and 21xx.

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At a glance
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IBM XIV Storage System

IBM® XIV® Storage Systems, a powerful, innovative enterprise-class storage from IBM , includes the following features for new model 214:

IBM XIV Storage Systems require a corresponding software license (5639-YYB) for each entitled data or interface module.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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Model 214 for IBM XIV Storage Systems 2810 and 2812 is designed to be a scalable enterprise storage system based upon a grid array of hardware components.

IBM 2812 XIV Storage System Model 214 and IBM 2810 XIV Storage System Model 214 offer a flexible warranty choice for XIV storage. 2812 XIV Model 214 supports a 3-year warranty to complement the 1-year warranty offered by the functionally equivalent, 2810 Model 214.

Model 214 offers:

IBM XIV Storage System Gen3 with software version 11.2.0 delivers the following enhancements over previous models:



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Key prerequisites
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Intermixing of port bandwidth between 10GbE and 1Gb within the same system is not supported (mutually exclusive).

Partially populated IBM XIV Storage Systems that are shipped from the factory with any of the raw capacity per drive options must continue to be populated with the same raw capacity per drive option.

Intermixing of any of these capacity points options in a single XIV Storage System frame is not allowed: 1 TB, 2 TB, or 3 TB.

All features and functions in this announcement are supported on the IBM XIV Storage System Model 214 with IBM XIV Storage System Software version 11.2.0, or later, installed.

If one module supports SSD caching, then all modules in the system must have SSD.



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Planned availability date
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March 7, 2013



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Description
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IBM XIV Storage System Gen3 Model 214 with IBM XIV software version 11.2.0 is designed to:

IBM XIV software version 11.2.0 for IBM XIV Storage System Gen3 can increase performance by up to 5 times in iSCSI throughput with new 10GbE ports, boost performance by up to 4.5 times for random database-like workloads with SSD read-caching (optional), and increase sequential read performance to as high as 13.7 GB/s as compared to previous models. IBM XIV software version 11.2.0 also offers support for Windows Server 2012, including space reclamation, and enables drive rebuild times as fast as 26 minutes for a fully utilized 2 TB hard disk drive under heavy load.

IBM 2812 XIV Storage System Gen3 Model 214 offers a flexible warranty choice for XIV Gen3 storage. 2812 Model 214 supports a 3-year warranty to complement the 1-year warranty offered by the functionally equivalent 2810 Model 214.

IBM XIV Storage System Gen3 models are part of a series of IBM XIV Storage Systems.

The IBM XIV Storage System series is an innovative, high-end, open disk system series designed to support business requirements for a highly available information infrastructure. XIV architecture is a grid of standard Intel and Linux™ components connected in any-to-any topology. This architecture is designed to support enterprise-class reliability, performance, scalability, and energy efficiency.

IBM XIV Storage System Gen3 is designed to leverage the proven architecture to provide consistent, high performance, and high reliability with a low total cost of ownership. Several design factors contribute to this achievement:

Self-tuning and self-healing: XIV's virtualized architecture supports high system performance without manual tuning. The system can self-optimize automatically upon changes in the hardware configuration, such as the addition of modules or replacement of modules upon failure.

Ease of management: Ease of management that goes below the surface, with a virtualized architecture, highly intuitive GUI, and clever implementation of role-based management all add up to create a streamlined user experience with less administration.

High performance: A high-speed InfiniBand internal interconnect, load balancing, use of all system resources, innovative and massive caching, and CPU power combine to support high performance.

Enhanced connectivity: IBM XIV Gen3 offers multiple active/active IO interfaces with improved host connectivity with up to twenty-four 8Gbps FC ports, up to twelve 10GbE ports for connecting to iSCSI-attached hosts, or twenty-two 1Gbps Ethernet port.

Reliability: Designed to support high reliability and availability through hardware redundancy, rapid rebuild times, automatic self-healing, and preemptive, proactive support services.

Improved capacity usage: Efficient capacity utilization functionality, including space-reclamation for virtualized environments, space-efficient snapshots, and advanced thin provisioning, helps support savings in capacity and cost, and less administration requirements.

High-density storage: Enterprise-class, high density SAS disk drives create increased physical space efficiencies. Using 3 TB drives, XIV Gen3 provides up to 243 TB usable capacity in a single rack. The ability to store so much data in one system using fewer, large capacity drives, as well as the use of multi-core processors, can help to reduce power and cooling expenses for a more energy-efficient solution.

Innovative caching: Up to 360 GB of total system cache with flexible and powerful cache implementation allows the XIV system to leverage large slots for reads while enabling it to manage a smaller slot size for improved cache management and better performance. IBM XIV Storage System Gen3 is upgradeable to an SSD Caching option. The SSD read-caching option is designed to provide up to 6 TB of fast read cache to support and up to a 90% reduction in I/O latency for random read workloads.

Flexible warranty: Configurations are available in both one- and three-year warranty options.

Capacity on Demand (CoD) configurations: CoD configurations are available to provide a method to quickly provision new physical storage and can be ordered at any of the valid partially populated capacities. Up to three CoD modules can be over-provisioned. Contact your sales representative for further details on CoD conditions.

The following tables depict the configurations supported on the IBM XIV Storage System Gen3 with:

1 TB raw capacity per drive

Total Modules    6      9     10     11     12     13     14     15
-------------  -----  -----  -----  -----  -----  -----  -----  -----
Usable           28     44    51     56     63     67     75     81
 Capacity (TB)
 
Interface        3      6     6      6      6      6      6      6
 Modules
 (feature 2015)
 
Data Modules     3      3     4      5      6      7      8      9
 (feature 2016)
 
Disk Drives      72     108   120    132    144    156    168    180
 
Fibre Channel    8      16    16     20     20     24     24     24
 Ports
 
10GbE iSCSI      4      8     8      10     10     12     12     12
 Ports
 
1GbE iSCSI       6      14    14     18     18     22     22     22
 Ports
 
Memory (GB)      144    216   240    264    288    312    336    360

The following tables depict the configurations supported on the IBM XIV Storage System Gen3 Model 214:

2 TB raw capacity per drive

Total Modules    6      9     10     11     12     13     14     15
-------------  -----  -----  -----  -----  -----  -----  -----  -----
Usable           55     88    102    111    125    134    149    161
 Capacity (TB)
 
Interface        3      6     6      6      6      6      6      6
 Modules
 (feature 2025)
 
Data Modules     3      3     4      5      6      7      8      9
 (feature 2026)
 
Disk Drives      72     108   120    132    144    156    168    180
 
Fibre Channel    8      16    16     20     20     24     24     24
 Ports
 
10GbE iSCSI      4      8     8      10     10     12     12     12
 Ports
 
1GbE iSCSI       6      14    14     18     18     22     22     22
 Ports
 
Memory (GB)      144    216   240    264    288    312    336    360

The IBM XIV Storage System Gen3 Model 214 is now able to scale even higher in a single rack footprint.

The XIV line of storage products continues to provide great ease-of-management and reliability.

The unique XIV architecture supports the use of high-density drives even for high-performance enterprise environments. The support of 3 TB SAS drives allows more than 50% greater capacity than the 2 TB drives and greater storage density per rack, which can help lower per-terabyte costs.

The following tables depict the configurations supported on the IBM XIV Storage System Gen3 with 3 TB raw capacity per drive.

3 TB raw capacity per drive

Total Modules    6       9     10     11     12     13     14     15
-------------   -----  -----  -----  -----  -----  -----  -----  -----
Usable          84.1   132.8  154.9  168.3  190    203.6  225.3  243
 Capacity (TB)
 
Interface       3      6      6      6      6      6      6      6
 Modules
 (feature 2035)
 
Data Modules     3      3      4      5      6      7      8      9
 (feature 2036)
 
Disk Drives      72     108    120    132    144    156    168    180
 
Fibre Channel    8      16     16     20     20     24     24     24
 Ports
 
10GbE iSCSI      4      8      8      10     10     12     12     12
 Ports
 
1GbE iSCSI       6      14     14     18     18     22     22     22
 Ports
 
Memory (GB)      144    216    240    264    288    312    336    360

IBM XIV Storage System Gen3 with IBM XIV software version 11.2.0 Model 214 supports SSD as read cache.

The availability of SSD read caching brings an additional performance boost to IBM XIV Storage System Gen3. With SSD read caching, the Gen3 with software version 11.2.0 further strengthens its ability to provide consistent high performance and enterprise functionality for open system storage, along with low total cost of ownership and ease of use.

SSD read caching increases the effective amount of read cache available to the system, with an emphasis on a read cache for random I/O. Designated SSD drives on each module are intended to be up to 0.40 TB, providing increased performance with higher cache hits compared to disk drives.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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For previous IBM XIV Storage System Gen3, refer to:



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Product number
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                                   Machine         Feature
Description                        type     Model  numbers
 
IBM XIV Storage System Model R3    2810     214
AAS SW order indicator                             0018
Base unit indicator                                0030
Retail unit indicator                              0035
OEM unit indicator                                 0036
Ruggedized Rack                                    0080
Rear Water-Cooled Door                             0082
UNIX host attachment                               0100
Linux host attachment                              0101
Windows host attachment                            0102
Vmware host attachment                             0103
Height / Weight Reduction                          0200
Israel MoD Indicator                               0202
RFID Labeling                                      0203
CoD 1 year agreement                               0301
CoD 2 years agreement                              0302
CoD 3 years agreement                              0303
6 module initial capacity                          0806
9 module initial capacity                          0809
10 module initial capacity                         0810
11 module initial capacity                         0811
12 module initial capacity                         0812
13 module initial capacity                         0813
14 module initial capacity                         0814
15 module initial capacity                         0815
 
1TB Interface Module 1GbE                          2015
1TB Data Module                                    2016
2TB Interface Module 1GbE                          2025
2TB Data Module                                    2026
2TB COD Interface Module 1GbE                      2027
2TB COD Data module                                2028
2TB HDD CoD Activation 1GbE                        2029
3TB Interface Module 1GbE                          2035
3TB Data Module                                    2036
3TB COD Interface Module 1GbE                      2037
3TB COD Data module                                2038
3TB HDD CoD Activation 1GbE                        2039
 
1TB Interface Module 10GbE                         2115
2TB Interface Module 10GbE                         2125
2TB COD Interface Module 10GbE                     2127
2TB HDD CoD Activation 10GbE                       2128
3TB Interface Module 10GbE                         2135
3TB COD Interface Module 10GbE                     2137
3TB HDD CoD Activation 10GbE                       2138
 
IBM XIV SSD Caching option                         2255
Ethernet cable                                     3900
Fibre cable (LC)                                   3910
Fibre cable (LC/SC)                                3920
Modem                                              9101
US/CA/LA/AP 60A pin cord                           9811
EMEA/Aus/NZ 60A hard wired                         9813
3ph non-EMEA 60A pin cord                          9820
3ph EMEA and A/NZ 30A hard                         9822
 wired
3ph 30A non-EMEA pin cord                          9824
Single phase power                                 9890
Three phase 60A non-EMEA                           9891
 delta power
Three phase 30A EMEA and                           9892
 A/NZ wye power
Three phase 30A non-EMEA                           9894
 delta power
 
 
                                   Machine         Feature
Description                        type     Model  numbers
 
IBM XIV Storage System Model R3    2812     214
AAS SW order indicator                             0018
Base unit indicator                                0030
Retail unit indicator                              0035
OEM unit indicator                                 0036
Ruggedized Rack                                    0080
Rear Water-Cooled Door                             0082
UNIX host attachment                               0100
Linux host attachment                              0101
Windows host attachment                            0102
Vmware host attachment                             0103
Height / Weight Reduction                          0200
Israel MoD Indicator                               0202
RFID Labeling                                      0203
CoD 1 year agreement                               0301
CoD 2 years agreement                              0302
CoD 3 years agreement                              0303
6 module initial capacity                          0806
9 module initial capacity                          0809
10 module initial capacity                         0810
11 module initial capacity                         0811
12 module initial capacity                         0812
13 module initial capacity                         0813
14 module initial capacity                         0814
15 module initial capacity                         0815
 
1TB Interface Module 1GbE                          2015
1TB Data Module                                    2016
2TB Interface Module 1GbE                          2025
2TB Data Module                                    2026
2TB COD Interface Module 1GbE                      2027
2TB COD Data module                                2028
2TB HDD CoD Activation 1GbE                        2029
3TB Interface Module 1GbE                          2035
3TB Data Module                                    2036
3TB COD Interface Module 1GbE                      2037
3TB COD Data module                                2038
3TB HDD CoD Activation 1GbE                        2039
 
1TB Interface Module 10GbE                         2115
2TB Interface Module 10GbE                         2125
2TB COD Interface Module 10GbE                     2127
2TB HDD CoD Activation 10GbE                       2128
3TB Interface Module 10GbE                         2135
3TB COD Interface Module 10GbE                     2137
3TB HDD CoD Activation 10GbE                       2138
 
IBM XIV SSD Caching option                         2255
Ethernet cable                                     3900
Fibre cable (LC)                                   3910
Fibre cable (LC/SC)                                3920
Modem                                              9101
US/CA/LA/AP 60A pin cord                           9811
EMEA/Aus/NZ 60A hard wired                         9813
3ph non-EMEA 60A pin cord                          9820
3ph EMEA and A/NZ                                  9822
 30A hard wired
3ph 30A non-EMEA pin cord                          9824
Single phase power                                 9890
Three phase 60A non-EMEA                           9891
 delta power
Three phase 30A EMEA and                           9892
 A/NZ wye power
Three phase 30A non-EMEA                           9894
 delta power
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=113-013


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Publications
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The following publications are shipped with this product:

Title                                               Order number
 
International Program License Agreement             Z125-3301
 additional copies
IBM Safety Notices (standard - 29 languages)        G229-9054
 available
License Information document                        GC27-2216
IBM System Storage® XIV Storage System Machine       GC27-2268
 type 2810 and 2812 Statement of Limited Warranty

Product publications can be viewed and downloaded online from the IBM XIV Storage System Information Center at

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp


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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

XIV Gen 3 products include Disk Drive Module Enhanced Sparing which reduces service touches. With DDM (Disk Drive Module) Enhanced Sparing, machines configured to call home will open a Problem Management Record (PMR) for DDM replacement only upon failure of the third DDM. If a PMR is opened for any other problem and there are one or more failed DDMs the PMR will include notification to the Service Support Representative (SSR) that there are DDM(s) requiring maintenance, and failed DDMs will be handled on the same site visit. A service offering is available via RPQ #8S1193 to disable Enhanced Sparing for a fee.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications

IBM XIV Storage System Model 2810-214

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

IBM XIV Storage System Model 2812-214

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Standards

XIV Gen 3 products include Disk Drive Module (DDM) Enhanced Sparing which reduces service touches. With DDM Enhanced Sparing, machines configured to call home will open a Problem Management Record (PMR) for DDM replacement only upon failure of the third DDM. If a PMR is opened for any other problem and there are one or more failed DDMs, the PMR will include notification to the Service Support Representative (SSR) that there are DDM(s) requiring maintenance, and failed DDMs will be handled on the same site visit. A service offering is available via RPQ #8S1193 to disable Enhanced Sparing for a fee.

Operating environment

IBM XIV Storage System Model 2810-214

IBM XIV Storage System Model 2812-214

Homologation

This product is certified only in the following countries for connection to interfaces of public telecommunications networks.

(#9101) Modem

This feature provides a modem that is installed in the XIV Storage System rack. The modem is used for remote support activities and is a required feature where available. The modem is available in the following countries:

Acores, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas (The), Bahrain, Bangladesh, Barbados, Belarus, Belize, Bulgium, Bulgaria, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canaries, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Democratic Republic of the, Costa Rica, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Polynesia, Gabon, Gambia (The), Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guiana, Guinea-Bissau, Guinea Conaky, Guyana, Honduras, Hong Kong (Territory of China), Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Korea, South, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau (China), Macedonia, Madagascar, Madeira, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Moldavia, Montenegro, Monaco, Montserrat, Morocco / Western Sahara, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Northern Mariana, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Republic of Djibouti, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Senegal, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Uzbekistan, Venezuela, Vietnam, Zambia, and Zimbabwe

In other countries, further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. In some countries, the availability of the product may depend on the availability of the relevant national regulatory certificates.

Hardware requirements

The 2810-214 and 2812-214 must have the 5639-YYB IBM XIV Storage Software for operation.

Limitations

Intermixing of port bandwidth between 10GbE and 1Gb within the same system is not supported (mutually exclusive).

Partially populated IBM XIV Storage Systems that are shipped from the factory with any of the raw capacity per drive options must continue to be populated with the same raw capacity per drive option.

Intermixing any of the following capacity point options in a single XIV Storage System frame is not allowed: 1 TB, 2 TB, or 3 TB.

All features and functions in this announcement are supported on the IBM XIV Storage System Model 214 with IBM XIV Storage System software version 11.2.0, or later, installed.

If one module supports SSD caching, then all modules in the system must have SSD.

Planning information

Customer responsibilities

Installation planning

Installation planning is a customer responsibility. Installation planning and usage documentation and resources may be found at the IBM product support website

http://www.ibm.com/systems/support/storage/XIV

Customer documentation, safety, and warranty information for the IBM XIV Storage System and IBM XIV Storage System Software products can also be found at

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

Logical configuration planning and creation

Logical configuration planning and creation are customer responsibilities. Logical configuration refers to defining hosts, volumes, and LUNs mapping to hosts, defining event notifications, defining target connectivity, defining mirroring, defining snapshots, and all actions related to implementation of the XIV Storage System within the customer's IT environment, other than physical installation. Creation of the initial logical configuration and all subsequent modifications to the logical configuration are customer responsibilities. The logical configuration can be created, applied, and modified using the IBM XIV GUI or XCLI. Additional services are also available. Refer to the Services section for more information on available services.

You are responsible for downloading or obtaining from IBM , and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

There are two types of cables available for host attachment to the XIV Storage System. Feature 3900 should be used to attach iSCSI hosts and features 3910 and 3920 are to be used to connect hosts via fiber optic cables. All FC connections to the XIV device should be made with 50 micron (multimode) fiber optic cables.

Security, auditability, and control

This product uses the security and auditability features of the host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Terms and conditions
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Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

One year or three years

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

Extended Warranty Service

Machine type 2810 is provided with one year of standard warranty. For your convenience, on the 2812 IBM has provided two additional years of extended warranty services to make this offering. Consult with your advisors about the appropriate financial treatment for this offering.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is:

Non-IBM parts service

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. The following service selections are available as maintenance options for your machine type.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machines standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

Usage plan machine

No

IBM hourly service rate classification

Three

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Installation is performed by IBM . IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.

The following activities are a customer responsibility:

Graduated program license charges apply

No

Licensed internal code and licensed machine code

These products do not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 15% for the products in this announcement.



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Top rule
Pricing
Bottom rule

Product charges
                                   
                                   Field   Plant
             Machine       Feature install install
Description  Type    Model Number  only    only

IBM XIV      2810    214           
 Storage System R3
AAS SW order 2810    214   0018    N       Y
 indicator
Base unit    2810    214   0030    N       Y
 indicator
Retail unit  2810    214   0035    N       Y
 indicator
OEM unit     2810    214   0036    N       Y
 indicator
Ruggedized   2810    214   0080    N       N
 Rack
Rear         2810    214   0082    N       N
 Water-Cooled Door
UNIX host    2810    214   0100    N       N
 attachment
Linux host   2810    214   0101    N       N
 attachment
Windows host 2810    214   0102    N       N
 attachment
Vmware host  2810    214   0103    N       N
 attachment
Height /     2810    214   0200    N       Y
 Weight Reduction
Israel MoD   2810    214   0202    N       N
 Indicator
RFID         2810    214   0203    N       N
 Labeling
CoD 1 year   2810    214   0301    N       Y
 agreement
CoD 2 years  2810    214   0302    N       Y
 agreement
CoD 3 years  2810    214   0303    N       Y
 agreement
6 module     2810    214   0806    N       Y
 initial capacity
9 module     2810    214   0809    N       Y
 initial capacity
10 module    2810    214   0810    N       Y
 initial capacity
11 module    2810    214   0811    N       Y
 initial capacity
12 module    2810    214   0812    N       Y
 initial capacity
13 module    2810    214   0813    N       Y
 initial capacity
14 module    2810    214   0814    N       Y
 initial capacity
15 module    2810    214   0815    N       Y
 initial capacity
1TB          2810    214   2015    N       N
 Interface Module 1GbE
1TB          2810    214   2016    N       N
 Data Module
2TB          2810    214   2025    N       N
 Interface Module 1GbE
2TB Data     2810    214   2026    N       N
 Module
2TB COD      2810    214   2027    N       N
 Interface Module 1GbE
2TB COD Data 2810    214   2028    N       N
 module
2TB HDD CoD  2810    214   2029    N       N
 Activation 1GbE
3TB          2810    214   2035    N       N
 Interface Module 1GbE
3TB Data     2810    214   2036    N       N
 Module
3TB COD      2810    214   2037    N       N
 Interface Module 1GbE
3TB COD      2810    214   2038    N       N
 Data module
3TB HDD      2810    214   2039    N       N
 CoD Activation 1GbE
1TB          2810    214   2115    N       N
 Interface Module 10GbE
2TB          2810    214   2125    N       N
 Interface Module 10GbE
2TB COD      2810    214   2127    N       N
 Interface Module 10GbE
2TB HDD CoD  2810    214   2128    N       N
 Activation 10GbE
3TB          2810    214   2135    N       N
 Interface Module 10GbE
3TB COD      2810    214   2137    N       N
 Interface Module 10GbE
3TB HDD CoD  2810    214   2138    N       N
 Activation 10GbE
IBM XIV SSD  2810    214   2255    N       N
 Caching option
Ethernet     2810    214   3900    N       N
 cable
Fibre cable  2810    214   3910    N       N
 (LC)
Fibre cable  2810    214   3920    N       N
 (LC/SC)
Modem        2810    214   9101    N       N
 
US/CA/LA/AP  2810    214   9811    N       N
 60A pin cord
EMEA/Aus/NZ  2810    214   9813    N       N
 60A hard wired
3ph non-EMEA 2810    214   9820    N       N
 60A pin cord
3ph EMEA and 2810    214   9822    N       N
 A/NZ 30A hard wired
3ph 30A      2810    214   9824    N       N
 non-EMEA pin cord
Single phase 2810    214   9890    N       Y
 power
Three phase  2810    214   9891    N       Y
 60A non-EMEA delta power
Three phase  2810    214   9892    N       Y
 30A EMEA and A/NZ wye power
Three phase  2810    214   9894    N       Y
 30A non-EMEA delta power
 
 
                                   Field   Plant
             Machine       Feature install install
Description  Type    Model Number  only    only

IBM XIV      2812    214           
 Storage System R3
AAS SW order 2812    214   0018    N       Y
 indicator
Base unit    2812    214   0030    N       Y
 indicator
Retail unit  2812    214   0035    N       Y
 indicator
OEM unit     2812    214   0036    N       Y
 indicator
Ruggedized   2812    214   0080    N       N
 Rack
Rear         2812    214   0082    N       N
 Water-Cooled Door
UNIX host    2812    214   0100    N       N
 attachment
Linux host   2812    214   0101    N       N
 attachment
Windows host 2812    214   0102    N       N
 attachment
Vmware host  2812    214   0103    N       N
 attachment
Height /     2812    214   0200    N       Y
 Weight Reduction
Israel MoD   2812    214   0202    N       N
 Indicator
RFID         2812    214   0203    N       N
 Labeling
CoD 1 year   2812    214   0301    N       Y
 agreement
CoD 2 years  2812    214   0302    N       Y
 agreement
CoD 3 years  2812    214   0303    N       Y
 agreement
6 module     2812    214   0806    N       Y
 initial capacity
9 module     2812    214   0809    N       Y
 initial capacity
10 module    2812    214   0810    N       Y
 initial capacity
11 module    2812    214   0811    N       Y
 initial capacity
12 module    2812    214   0812    N       Y
 initial capacity
13 module    2812    214   0813    N       Y
 initial capacity
14 module    2812    214   0814    N       Y
 initial capacity
15 module    2812    214   0815    N       Y
 initial capacity
1TB          2812    214   2015    N       N
 Interface Module 1GbE
1TB          2812    214   2016    N       N
 Data Module
2TB          2812    214   2025    N       N
 Interface Module 1GbE
2TB Data     2812    214   2026    N       N
 Module
2TB COD      2812    214   2027    N       N
 Interface Module 1GbE
2TB COD Data 2812    214   2028    N       N
 module
2TB HDD CoD  2812    214   2029    N       N
 Activation 1GbE
3TB          2812    214   2035    N       N
 Interface Module 1GbE
3TB Data     2812    214   2036    N       N
 Module
3TB COD      2812    214   2037    N       N
 Interface Module 1GbE
3TB COD      2812    214   2038    N       N
 Data module
3TB HDD      2812    214   2039    N       N
 CoD Activation 1GbE
1TB          2812    214   2115    N       N
 Interface Module 10GbE
2TB          2812    214   2125    N       N
 Interface Module 10GbE
2TB COD      2812    214   2127    N       N
 Interface Module 10GbE
2TB HDD CoD  2812    214   2128    N       N
 Activation 10GbE
3TB          2812    214   2135    N       N
 Interface Module 10GbE
3TB COD      2812    214   2137    N       N
 Interface Module 10GbE
3TB HDD CoD  2812    214   2138    N       N
 Activation 10GbE
IBM XIV SSD  2812    214   2255    N       N
 Caching option
Ethernet     2812    214   3900    N       N
 cable
Fibre cable  2812    214   3910    N       N
 (LC)
Fibre cable  2812    214   3920    N       N
 (LC/SC)
Modem        2812    214   9101    N       N
 
US/CA/LA/AP  2812    214   9811    N       N
 60A pin cord
EMEA/Aus/NZ  2812    214   9813    N       N
 60A hard wired
3ph non-EMEA 2812    214   9820    N       N
 60A pin cord
3ph EMEA and 2812    214   9822    N       N
 A/NZ 30A hard wired
3ph 30A      2812    214   9824    N       N
 non-EMEA pin cord
Single phase 2812    214   9890    N       Y
 power
Three phase  2812    214   9891    N       Y
 60A non-EMEA delta power
Three phase  2812    214   9892    N       Y
 30A EMEA and A/NZ wye power
Three phase  2812    214   9894    N       Y
 30A non-EMEA delta power

Feature Change Options for 2810 model 214
 
                       Feature Install    Feature    Feature  Feature
Description            Number  Type       Conversion Exchange Remove

CoD 1 year             0301    Plant       No         No      No
 agreement
CoD 2 years            0302    Plant       No         No      No
 agreement
CoD 3 years            0303    Plant       No         No      No
 agreement
 
1TB Interface Module   2015    Both        No         No      No
 1GbE
1TB Data Module        2016    Both        No         No      No
2TB Interface Module   2025    Both        No         No      No
 1GbE
2TB Data Module        2026    Both        No         No      No
2TB COD Interface      2027    Both        No         No      No
 Module 1GbE
2TB COD Data Module    2028    Both        No         No      No
2TB HDD CoD Activation 2029    Both        No         No      No
 1GbE
3TB Interface Module   2035    Both        No         No      No
 1GbE
3TB Data Module        2036    Both        No         No      No
3TB COD Interface      2037    Both        No         No      No
 Module 1GbE
3TB COD Data module    2038    Both        No         No      No
3TB HDD CoD Activation 2039    Both        No         No      No
 1GbE
1TB Interface Module   2115    Both        No         No      No
 10GbE
2TB Interface Module   2125    Both        No         No      No
 10GbE
2TB COD Interface      2127    Both        No         No      No
 Module 10GbE
2TB HDD CoD Activation 2128    Both        No         No      No
 10GbE
3TB Interface Module   2135    Both        No         No      No
 10GbE
3TB COD Interface      2137    Both        No         No      No
 Module 10GbE
3TB HDD CoD Activation 2138    Both        No         No      No
 10GbE
IBM XIV SSD Caching    2255    Both        No         No      No
Ethernet cable         3900    Both        No         No      No
Fibre cable (LC)       3910    Both        No         No      No
Fibre cable (LC/SC)    3920    Both        No         No      No
 
Modem                  9101    Both        No         No      No
 
Line cords:
US/CA/LA/AP 60A        9811    Both        No         No      No
 pin cord
EMEA/Aus/NZ 60A        9813    Both        No         No      No
 hard wired
3ph non-EMEA 60A       9820    Both        No         No      No
 pin cord
3ph EMEA and           9822    Both        No         No      No
 A/NZ 30A hard wired
3ph 30A non-EMEA       9824    Both        No         No      No
 pin cord
Single phase power     9890    Both        Yes        Yes     Yes
Three phase            9891    Both        Yes        Yes     Yes
 60A non-EMEA delta power
Three phase            9892    Both        Yes        Yes     Yes
 30A EMEA and A/NZ wye power
Three phase            9894    Both        Yes        Yes     Yes
 30A non-EMEA delta power
 
Feature Change Options for 2812 model 214
 
                       Feature Install    Feature    Feature  Feature
Description            Number  Type       Conversion Exchange Remove

CoD 1 year             0301    Plant       No         No      No
 agreement
CoD 2 years            0302    Plant       No         No      No
 agreement
CoD 3 years            0303    Plant       No         No      No
 agreement
 
1TB Interface Module   2015    Both        No         No      No
 1GbE
1TB Data Module        2016    Both        No         No      No
2TB Interface Module   2025    Both        No         No      No
 1GbE
2TB Data Module        2026    Both        No         No      No
2TB COD Interface      2027    Both        No         No      No
 Module 1GbE
2TB COD Data Module    2028    Both        No         No      No
2TB HDD CoD Activation 2029    Both        No         No      No
 1GbE
3TB Interface Module   2035    Both        No         No      No
 1GbE
3TB Data Module        2036    Both        No         No      No
3TB COD Interface      2037    Both        No         No      No
 Module 1GbE
3TB COD Data module    2038    Both        No         No      No
3TB HDD CoD Activation 2039    Both        No         No      No
 1GbE
1TB Interface Module   2115    Both        No         No      No
 10GbE
2TB Interface Module   2125    Both        No         No      No
 10GbE
2TB COD Interface      2127    Both        No         No      No
 Module 10GbE
2TB HDD CoD Activation 2128    Both        No         No      No
 10GbE
3TB Interface Module   2135    Both        No         No      No
 10GbE
3TB COD Interface      2137    Both        No         No      No
 Module 10GbE
3TB HDD CoD Activation 2138    Both        No         No      No
 10GbE
IBM XIV SSD Caching    2255    Both        No         No      No
Ethernet cable         3900    Both        No         No      No
Fibre cable (LC)       3910    Both        No         No      No
Fibre cable (LC/SC)    3920    Both        No         No      No
 
Modem                  9101    Both        No         No      No
 
Line cords:
US/CA/LA/AP 60A        9811    Both        No         No      No
 pin cord
EMEA/Aus/NZ 60A        9813    Both        No         No      No
 hard wired
3ph non-EMEA 60A       9820    Both        No         No      No
 pin cord
3ph EMEA and           9822    Both        No         No      No
 A/NZ 30A hard wired
3ph 30A non-EMEA       9824    Both        No         No      No
 pin cord
Single phase power     9890    Both        Yes        Yes     Yes
Three phase            9891    Both        Yes        Yes     Yes
 60A non-EMEA delta power
Three phase            9892    Both        Yes        Yes     Yes
 30A EMEA and A/NZ wye power
Three phase            9894    Both        Yes        Yes     Yes
 30A non-EMEA delta power

Note: If field installed on a purchased machine, parts removed or replaced become the property of IBM and must be returned.
Alternative service

ICA Maintenance:

                             IOR                IO8
                         IBM same day       IBM next day
 Machine                 on-site repair     on-site repair
Type-Model-Feature       (IOR 24 x 7)       (IOR, NBD 9x5)
 
2810-214                                            
2812-214                                            
2810-214  2015                                      
2812-214  2015                                      
2810-214  2016                                      
2812-214  2016                                      
2810-214  2025                                      
2812-214  2025                                      
2810-214  2026                                      
2812-214  2026                                      
2810-214  2027                                      
2812-214  2027                                      
2810-214  2028                                      
2812-214  2028                                      
2810-214  2035                                      
2812-214  2035                                      
2810-214  2036                                      
2812-214  2036                                      
2810-214  2037                                      
2812-214  2037                                      
2810-214  2038                                      
2812-214  2038                                      
2810-214  2115                                      
2812-214  2115                                      
2810-214  2125                                      
2812-214  2125                                      
2810-214  2127                                      
2812-214  2127                                      
2810-214  2135                                      
2812-214  2135                                      
2810-214  2137                                      
2812-214  2137                                      
2810-214  2255                                      
2812-214  2255                                      

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-113-013-LIST_PRICES_2013_02_05.PDF ENUS-113-013-LIST_PRICES_2013_02_05.PDF

ServicePac prices

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, XIV, PartnerWorld, System Storage, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/