IBM System Storage TS7620 ProtecTIER Appliance provides greater capacity

IBM United States Hardware Announcement 112-101
June 4, 2012


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Product positioning Product positioning  Order now Order now
Product number Product number

(Corrected on July 20, 2012)

The Overview and Physical specifications sections have been updated.

(Corrected on June 21, 2012)

The description for feature number 3709 has been updated in the Product number and Product charges sections.

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At a glance
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IBM System Storage TS7620

IBM® System Storage® TS7620 ProtecTIER® Deduplication Appliance Express® is designed to improve backup and recovery operations without requiring major changes to the existing infrastructure.

The TS7620 Appliance Express requires IBM System Storage ProtecTIER Entry Edition software, and may be configured as a virtual tape library, an OpenStorage system interfacing with Symantec NetBackup, or as the target for a Common Internet File System (CIFS) based backup application.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express , comprised of the IBM System Storage TS7620 Appliance Express and IBM System Storage ProtecTIER Entry Edition V3.2, is designed to improve backup and recovery operations without requiring major changes to the existing infrastructure. This is a great option for mid-size and enterprise customers with smaller remote offices that need to address rapid data growth.

Other enhancements included in ProtecTIER V3.2 are designed to provide Simple Network Management Protocol (SNMP) alerting improvements, and enhancements to the security interface for the ProtecTIER Manager GUI. When combined with the TS7620 ProtecTIER Express Model SM2 appliance, ProtecTIER Entry Edition V3.2 can help deliver up to twice the storage capacity of the TS7610 Model SM1.

ProtecTIER V3.2 continues support for the Symantec NetBackup OpenStorage (OST) API announced with ProtecTIER V2.5, and for the Virtual Tape Library (VTL) interface that has been the foundation of ProtecTIER offerings. Supported replication grid configurations for ProtecTIER OST and ProtecTIER VTL systems are unchanged with ProtecTIER V3.2.

IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express includes:



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Key prerequisites
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IBM System Storage ProtecTIER Entry Edition software is loaded on the IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express to create a TS7620 ProtecTIER Deduplication Appliance solution.

A separate order for System Storage ProtecTIER Entry Edition software is required.



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Planned availability date
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June 8, 2012



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Description
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IBM System Storage ProtecTIER Entry Edition V3.2 software combined with TS7620 ProtecTIER Deduplication Appliance Express is a data deduplication and replication solution that compresses and stores backup data on a disk storage array. This combined software and hardware solution is referred to as TS7620 ProtecTIER Deduplication Appliance Express . The replication function allows ProtecTIER systems to be distributed across sites. To facilitate backup applications that are designed for use with tape storage, TS7620 Express emulates a TS3500 tape library unit containing LTO3 tape drives. This emulation capability is designed to help customers achieve the following operational and throughput efficiencies:

Data management and advanced features

ProtecTIER Entry Edition is designed with the following data management and advanced features.

HyperFactor®

ProtecTIER contains HyperFactor data factoring, or data deduplication, technology. This technology is designed to detect recurring data in multiple backups. The common data is merged into a single instance store, saving disk space needed to store multiple backups without sacrificing performance. HyperFactor is a breakthrough in several ways:

HyperFactor saves space by taking advantage of the fact that only a very small percentage of data actually changes from backup to backup. Incremental backups include all files whose modification dates have changed since the last full or incremental backup; and full backups back up all data, changed or not. The amount of space saved is a function of many factors, but mostly of the backup policies and retention periods, and the variance of the data between them. The more full backups retained on ProtecTIER , and the more intervening incremental backups, the more space that will be saved overall.

Replication

Replication provides system backup across sites. The replication function allows ProtecTIER deployment to be distributed across sites when connected through the WAN for replication.

Many-to-one and many-to-many replication

ProtecTIER many-to-one replication supports both single node and clustered ProtecTIER configurations. Many-to-many, bidirectional replication between two to four Virtual Tape Library (VTL).

It provides the following functionality and support:

Replication grid

The replication grid is defined as an entity that supports replication between its members. The replication grid members are ProtecTIER repositories and are configured using a Replication Manager. The Replication Manager is a software component that may be installed on a dedicated host or on a ProtecTIER machine. The Replication Manager should be able to see all the members of all the whole network the Replication Manager handles on both replication subnets.

A replication grid defines a set of ProtecTIER repositories and actions between them. The Replication Manager is server software that is separately deployed on a WAN or ProtecTIER machine. The Replication Manager can manage the configuration of multiple replication grids in an organization. An agent on each ProtecTIER system (specifically on every node) interacts with the server and maintains a table of its grid members.

Important: Be sure to coordinate between the replication sites to ensure that the servers at all locations are fully configured before using the ProtecTIER Replication Manager GUI to create the replication grid. Consult with Solution Assurance and your IBM representative for assistance and information.

Many-to-one replication defines the following two roles in a replication grid:

A group of 1 hub and 1 to 12 spokes is referred to as a topology group. A single grid may include up to eight hubs and therefore up to eight topology groups. Spokes do not need physical connections between them. All repositories need a network connection to the replication manager server.

Supported replication configurations

TS7620 ProtecTIER Deduplication Express systems may participate in topology groups with TS7650 Appliances, TS7650G Gateways, and other TS7620 Express systems.

ProtecTIER Virtual Tape

ProtecTIER Virtual Tape service emulates traditional tape libraries. By emulating tape libraries, ProtecTIER Virtual Tape enables a transition to disk backup without having to replace the entire backup environment. The existing backup application can access virtual robots to move virtual cartridges between virtual slots and drives. The backup application perceives that the data is being stored on cartridges while ProtecTIER actually stores data on a deduplicated disk repository on the storage fabric.

System Storage ProtecTIER Entry Edition emulates up to:

ProtecTIER Manager

The ProtecTIER Manager application can be installed on one or more workstations, enabling monitoring of the status of nodes and clusters in the ProtecTIER system, along with the accompanying repositories and services.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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TS7620 ProtecTIER Deduplication Appliance Express fits neatly into IBM's storage and tape product portfolio by expanding data protection offerings to the lower end of mid-size customers.

By enabling storage of up to 25 times more data on a given amount of physical disk capacity, ProtecTIER greatly changes the economics of data protection.

TS7620 ProtecTIER Deduplication Appliance is designed with capacity, price, performance, function, and reliability, availability and serviceability (RAS) characteristics to appeal to the mid-size customer, and to the enterprise customer with data backup and protection requirements in remote offices.

TS7620 ProtecTIER Deduplication Appliance integrates with and is complementary to many other IBM hardware and software offerings:



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Reference information
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For information on IBM System Storage ProtecTIER Entry Edition V3.2, refer to Software Announcement 212-195, dated June 04, 2012 .



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Product number
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Description                     Machine   Model   Feature

TS7620 Appliance                3959      SM2
 Dual Port Ethernet Card                          3448(1)
 8Gb FC Dual Port HBA - Host                      3458(1)
 2TB HDD - 12 PACK                                3709
 VTL                                              9022(1)
 OST                                              9023(1)
 FSI                                              9024
 ProtecTIER V3.2 Entry Ed preload                 9315
 SMB SW capacity 6 TB                             9316
 SMB SW capacity 12 TB                            9317
 C13 to 5-15P power cord                          9950(1)
 C13 to C14 power cord                            9953(1)
  
(1) This feature has been previously announced in another product
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=112-101


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Publications
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The following publications are shipped with the product:

                                         Order          Part
Title                                    number         number

IBM System Storage TS7620 ProtecTIER     GA32-0913-02   N/A
Deduplication Appliance Express
Introduction and Planning Guide, v.3.2
 
IBM System Storage TS7620 ProtecTIER     GA32-0914-02   95P8931
Deduplication Appliance Express
Installation and Setup Guide, v.3.2
 
IBM System Storage TS7610 and TS7620     GA32-0915-03   95P8933
ProtecTIER Deduplication Appliance
Express Service Guide, v.3.2
 
IBM System Storage TS7610 and TS7620     GA32-0916-03   N/A
ProtecTIER Deduplication Appliance
Express - ProtecTIER User's and
Maintenance Guide, v.3.2
 
IBM System Storage TS7610 and TS7620     LCD7-4787-03   95P8934
ProtecTIER Deduplication Appliance
Express Publications CD-ROM, v.3.2
 
IBM System Storage TS7610 and TS7620     N/A            95P8935
ProtecTIER Deduplication Appliance
Express Customer Information Center
CD-ROM
 
IBM System Storage TS7600 ProtecTIER     N/A            95P8936
Deduplication Appliance Express
Service Information Center CD-ROM
 

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Publications are available on the IBM Publications Center website and are included on the IBM System Storage TS7610 and TS7620 ProtecTIER Deduplication Appliance Express Publications CD-ROM, LCD7-4787-03 (part number 95P8934).



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications

3U total rack space

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

Operating temperature / Humidity / Altitude:

Electrical:

Btu output:

Noise level horizontal position: 7.2 bels

Equipment approvals and safety:

* This storage system is certified by the respective UL and NOM agencies.

Hardware requirements

General platform prerequisites

A TS7620 Appliance solution with IBM ProtecTIER Deduplication software requires IBM 3959 Model SM2 hardware with the following features:

VTL configuration:

OpenStorage configuration:

FSI configuration:

Customer provided monitor and keyboard are required for system installation and maintenance.

ProtecTIER Manager

ProtecTIER Manager is required for service or maintenance of ProtecTIER systems, and must be installed on a customer provided workstation.

The customer provided workstation must be capable of operating one of the following operating systems:

The workstation must also have:

The workstation must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall). ProtecTIER Manager can support more than one ProtecTIER server. If the ProtecTIER Manager workstation is connected to more that one ProtecTIER server, they can be connected to a workstation via a switch box or via a terminal server. The workstation and switch box must be provided by the customer.

Contact your IBM representative for workstation configuration alternatives.

Supported configurations

TS7620 appliance offers two software configurations with usable repository sizes of approximately 6 TB and approximately 12 TB.

Tested platforms are listed in the Installation Guide under Release Notes .

Software requirements

Order the following ProtecTIER Entry Edition software license PID and maintenance PID when the TS7620 Appliance Express hardware is ordered.

Refer to IBM System Storage ProtecTIER Entry Edition V3.2 Software Announcement 212-195, dated June 04, 2012 .

Operating system prerequisites

The appropriate Linux™ operating system is included with ProtecTIER Appliance Edition V3.2 software and is loaded on the TS7650 Appliance with your initial order.

Connectivity prerequisites

The supported Fibre Channel switches are listed in the System Storage Operation Center (SSIC) located at

http://www-03.ibm.com/systems/support/storage/config/ssic/

If this IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express is to be accessed via ProtecTIER Manager installed on another computer, network connections must be configured to allow access.

Compatibility

The IBM System Storage TS7620 ProtecTIER Appliance Express emulates, in both stand-alone and clustered configurations, the IBM System Storage TS3500 tape library with IBM Ultrium™ 3 Tape Drives.

Limitations

ProtecTIER Entry Edition V3.2 software is only supported for installation on TS7620 ProtecTIER Deduplication Appliance Express hardware (3959 Model SM2).

A TS7620 Express system serving as a replication hub may only support four spokes.

Planning information

Customer responsibilities

Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7610 and TS7620 ProtecTIER Deduplication Appliance Express Publications CD-ROM, LCD7-4787-03 (part number 95P8934).

This product is customer installable. This product can be easily installed in frame space at or below 52 inches. If installations are planned for higher frame space, it is recommended that the local service delivery center be contacted to have an IBM Service representative install the product under a local contract. This product carries limited on-site support, with mandatory CRU. The product must be installed at a reasonable height (52 inches or less) to enable easy access to CRUs. Products installed in higher frame space present accessibility problems. Should the customer desire IBM to service this hardware, warranty service upgrades are available.

Two person install: The total weight of this system is approximately 60 lbs and requires two people to install when fully assembled.

One person install: One person can install this if the twelve 1 TB HDDs and the two power supplies are removed making the total weight of the system approximately 39 lbs. The twelve 1 TB HDDs must be reinstalled in the order they were removed.

This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact IBM for information.

You are responsible for downloading or obtaining from IBM , and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Customer has to provide Fibre Channel cables for ProtecTIER VTL systems to connect TS7620 ProtecTIER Deduplication Appliance Express and backup host.

Direct customer support

Eligible customers can obtain installation and usage assistance through ASK Support using the search words TS7620, 3959-SM2, or 5639-PTC.

IBM Global Services

IBM Technical Support Services provides comprehensive hardware and software support including hardware and software implementation for the IBM System Storage TS7620 ProtecTIER Deduplication Appliance Express . Technical Support Services are designed to support your installations of IBM Virtualization Engine hardware and software. Offering the best solutions for storage management and data migration, IBM Technical Support Services can assist you in developing and deploying storage solutions to enable your success and satisfaction. For more information, contact your IBM representative or Business Partner.

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and/or application software to which it is attached.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Terms and conditions
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Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

One year

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Extended Warranty Service

This product is provided with one year of standard warranty. For your convenience, IBM has provided additional year(s) of extended warranty services to make this offering. Please consult with your advisors about the appropriate financial treatment for this offering.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU and IBM On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. The customer must provide a workstation with a running copy of the ProtecTIER Manager GUI. A Keyboard and Monitor must also be available.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

On-site Service

This product carries limited on-site support, with mandatory CRU. The product must be installed at a reasonable height (52 inches or less) to enable easy access to CRU's. Products installed in higher frame space present accessibility problems. Should the customer desire IBM to service this hardware, warranty service upgrades are available.

FRU list:

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options

Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM . When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Available offerings are:

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

Machine Exchange Service

IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM . Transportation charges, both ways, are paid by IBM . You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement.

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement at

http://www.ibm.com/servers/eserver/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System Storage technical support website

http://www.ibm.com/servers/storage/support/

You may also obtain updated code by contacting your IBM representative.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.



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Pricing
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Product charges
                                Machine        Feature 
Description                     type    Model  number  

TS7620 Appliance                3959    SM2           
 Dual Port Ethernet Card                       3448                    
 8Gb FC Dual Port HBA - Host                   3458                    
 2TB HDD - 12 PACK                             3709                    
 VTL                                           9022                    
 OST                                           9023                    
 FSI                                           9024                    
 ProtecTIER V3.2 Entry Ed preload              9315                    
 SMB sw capacity 6TB                           9316                    
 SMB sw capacity 12TB                          9317                    
 C13 to 5-15P power cord                       9950                    
 C13 to C14 power cord                         9953                    
 
                     Field    Plant             MES
Model    Feature     install  install  MES      removal
number   number      only     only     removal  charge

SM2      3448        N        Y        N        N
SM2      3458        N        Y        N        N
SM2      3709        N        Y        N        N
SM2      9022        N        Y        N        N
SM2      9023        N        Y        N        N
SM2      9024        N        Y        N        N
SM2      9315        N        Y        N        N
SM2      9316        N        Y        Y        N
SM2      9317        N        N        N        N
SM2      9950        N        Y        N        N
SM2      9953        N        Y        N        N
 
 
If field installed on a purchased machine, parts removed or
replaced become the property of IBM and must be returned.

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-112-101-LIST_PRICES_2012_06_04.PDF ENUS-112-101-LIST_PRICES_2012_06_04.PDF

ServicePac prices

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, System Storage, ProtecTIER, Express, HyperFactor, Tivoli, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel Xeon and Intel are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/