IBM XIV Storage System Gen3 offers a new high-performance model 114 for machine types 2810 and 2812

IBM United States Hardware Announcement 111-128
July 12, 2011


Table of contents
Overview Overview Product number Product number
Key prerequisites Key prerequisites Publications Publications
Planned availability date Planned availability date Technical information Technical information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Pricing Pricing
Statement of general direction Statement of general direction Order
now Order now


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At a glance
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IBM XIV Storage System

IBM® XIV® Storage Systems Gen3 is designed to provide a new higher-performing option in enterprise-class storage from the IBM XIV Storage System series. XIV Gen3 model 114 offers up to four times the performance of previous generation systems and includes:

  • A virtualized grid-based array of storage devices
  • Up to 180 2 TB Serial Attached SCSI (SAS) hard disk drives
  • Up to 161 TB of usable capacity in a single frame
  • Up to 24 ports of 8Gb Fibre Channel host connectivity
  • Up to 22 ports of 1Gb iSCSI host connectivity
  • Up to 360 GB of cache
  • High-performance InfiniBand interconnectivity
  • Multi-core processors
  • Advanced software functions:
    • Synchronous and asynchronous remote mirroring
    • Thin provisioning
    • Data migration
    • Quality of Service controls
    • LDAP authentication support
    • VMware VAAI support
    • Differential, writeable snapshot technology
  • One and three-year warranty models

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM XIV Storage System Gen3 Model 114 for machine types 2810 and 2812 is an innovative, high-end, open disk system designed to help reduce costs, simplify management and speed access to important data. The IBM XIV Storage System Gen3 represents the third generation of the IBM XIV series of storage systems and offers:

  • Up to 180 2 TB Serial Attached SCSI (SAS) hard disk drives
  • Up to 161 TB of useable capacity in a single frame
  • Up to 24 ports of 8Gb Fibre Channel host connectivity
  • Up to 22 ports of 1Gb iSCSI host connectivity
  • Up to 360 GB of cache
  • High-performance InfiniBand interconnectivity
  • Multi-core processors
  • Three uninterruptible power supplies

IBM XIV Storage System Gen3 will be upgradeable to an SSD Caching option which is planned for the first half of 2012. The SSD caching option is being designed to provide up to 7.5 TB of fast read cache to support and up to a 90% reduction in I/O latency for random read workloads.

IBM 2812 XIV Storage System Gen3 Model 114 together with IBM 2810 XIV Storage System Gen3 Model 114 enable a flexible warranty choice for XIV Gen3 storage. 2812 Model 114 supports a 3-year warranty to complement the 1-year warranty offered by the functionally equivalent, 2810 Model 114.

IBM XIV Storage System Gen3 models are part of a series of IBM XIV Storage Systems.



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Key prerequisites
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XIV Storage System Gen3 Model 114 with IBM XIV Storage System Software Version 11.0, or later, installed.



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Planned availability date
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September 8, 2011



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Description
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The IBM XIV Storage System series is an innovative, high-end, open disk system series designed to support business requirements for a highly available information infrastructure. The XIV architecture is a grid of standard Intel™ and Linux™ components connected in any-to-any topology. This architecture is designed to support enterprise-class reliability, performance, and scalability.

IBM XIV Storage System Gen3 carries on the XIV tradition of providing consistent, high performance, and high reliability with a low total cost of ownership. Several design factors contribute to this achievement:

  • Self-tuning and self-healing: XIV's unique fully virtualized architecture supports high system performance without manual tuning. The system can self-optimize automatically upon changes in the hardware configuration, such as the addition of modules or replacement of modules upon failure.
  • Ease of management: Ease of management that goes below the surface, with a virtualized architecture, highly intuitive GUI, and clever implementation of role-based management all add up to create a streamlined user experience, with less administration.
  • High performance: A high-speed InfiniBand internal interconnect, load balancing, use of all system resources, innovative caching, and massive CPU power combine to support high performance.
  • Enhanced connectivity: The IBM XIV Gen3 offers improved host connectivity with up to twenty-four 8Gbps Fibre Channel ports and up to twenty-two 1Gbps iSCSI host connectivity ports.
  • Reliability: High reliability and availability through hardware redundancy, rapid rebuild times, automatic self-healing, and preemptive, proactive support services.
  • Improved capacity usage: Efficient capacity utilization functionality, including space-efficient snapshots and advanced thin provisioning, helps support savings in capacity and cost, and less administration requirements.
  • High-density storage: Enterprise-class, high density SAS disk drives create increased physical space efficiencies. Using 2 TB drives. XIV Gen3 provides 161 TB usable capacity in a single rack. The ability to store so much data in one system using fewer, large capacity drives, as well as the use of multi-core processors, can help to reduce power and cooling expenses for a more energy-efficient solution.
  • Innovative caching: Up to 360 GB of total system cache with flexible and powerful cache implementation allows the XIV system to leverage large slots for reads while enabling it to manage a smaller slot size for improved cache management and better performance.

    IBM XIV Storage System Gen3 will be upgradeable to an SSD Caching option which is planned for the first half of 2012. The SSD caching option is being designed to provide up to 7.5 TB of fast read cache to support and up to a 90% reduction in I/O latency for random read workloads.

  • Flexible warranty: Configurations are available in both one- and three-year warranty options.
  • Capacity on Demand (CoD) configurations: CoD configurations are available to provide a method to quickly provision new physical storage and can be ordered at any of the valid partially populated capacities. Up to three CoD modules can be over-provisioned. Contact your sales representative for further details on CoD conditions.

The following tables depict the configurations supported on the IBM XIV Storage System Gen3 Model 114:

2 TB HDD modules

Total Modules   6      9     10     11     12     13     14     15

Useable         55     88    102    111    125    134    149    161
 Capacity (TB)
 
Interface
 Modules        3      6     6      6      6      6      6      6
 (feature 1125)
 
Data Modules    3      3     4      5      6      7      8      9
 (feature 1126)
 
Disk Drives     72     108   120    132    144    156    168    180
 
Fibre Channel   8      16    16     20     20     24     24     24
 Ports
 
iSCSI Ports     6      14    14     18     18     22     22     22
 
Memory (GB)     144    216   240    264    288    312    336    360
 

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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  • High-performance InfiniBand interconnect
  • New motherboard and processors
  • SAS controllers and 2 TB drives
  • 50% more cache per module (24 GB)
  • Expanded iSCSI connectivity
  • Upgradeable to SDD caching
  • 8Gb FC ports


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Statement of general direction
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IBM XIV Storage System Gen3 will be upgradeable to an SSD Caching option which is planned for the first half of 2012. The SSD caching option is being designed to provide up to 7.5 TB of fast read cache to support and up to a 90% reduction in I/O latency for random read workloads.

All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice and represent goals and objectives only.

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver an material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.



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Product number
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                                                       Feature
Description                          Machine   Model   numbers

IBM XIV Storage System Model R3      2810      114
AAS SW order indicator               2810      114     0018
Base unit indicator                  2810      114     0030
Retail unit indicator                2810      114     0035
OEM unit indicator                   2810      114     0036
Ruggedized Rack                      2810      114     0080
Rear Water-Cooled Door               2810      114     0082
UNIX host attachment                 2810      114     0100
Linux host attachment                2810      114     0101
Windows host attachment              2810      114     0102
Vmware host attachment               2810      114     0103
Height / Weight Reduction            2810      114     0200
Israel MoD Indicator                 2810      114     0202
RFID Labeling                        2810      114     0203
CoD 1 year agreement                 2810      114     0301
CoD 2 years agreement                2810      114     0302
CoD 3 years agreement                2810      114     0303
6 module initial capacity            2810      114     0806
9 module initial capacity            2810      114     0809
10 module initial capacity           2810      114     0810
11 module initial capacity           2810      114     0811
12 module initial capacity           2810      114     0812
13 module initial capacity           2810      114     0813
14 module initial capacity           2810      114     0814
15 module initial capacity           2810      114     0815
2TB Interface Module                 2810      114     1125
2TB Data Module                      2810      114     1126
2TB COD Interface Module             2810      114     1145
2TB COD Data module                  2810      114     1146
2TB HDD CoD Activation               2810      114     1149
Ethernet cable                       2810      114     3900
Fibre cable (LC)                     2810      114     3910
Fibre cable (LC/SC)                  2810      114     3920
Modem                                2810      114     9101
Single phase power                   2810      114     9890
Three phase 60A non-EMEA delta power 2810      114     9891
Three phase 30A EMEA wye power       2810      114     9892
Three phase 30A non-EMEA delta power 2810      114     9894
US/CA/LA/AP 60A pin cord             2810      114     9811
EMEA/Aus/NZ 60A hard wired           2810      114     9813
3ph non-EMEA 60A pin cord            2810      114     9820
3ph EMEA 30A hard wired              2810      114     9822
3ph 30A non-EMEA pin cord            2810      114     9824
 
                                                       Feature
Description                          Machine   Model   numbers

IBM XIV Storage System Model R3      2812      114
AAS SW order indicator               2812      114     0018
Base unit indicator                  2812      114     0030
Retail unit indicator                2812      114     0035
OEM unit indicator                   2812      114     0036
Ruggedized Rack                      2812      114     0080
Rear Water-Cooled Door               2812      114     0082
UNIX host attachment                 2812      114     0100
Linux host attachment                2812      114     0101
Windows host attachment              2812      114     0102
Vmware host attachment               2812      114     0103
Height / Weight Reduction            2812      114     0200
Israel MoD Indicator                 2812      114     0202
RFID Labeling                        2812      114     0203
CoD 1 year agreement                 2812      114     0301
CoD 2 years agreement                2812      114     0302
CoD 3 years agreement                2812      114     0303
6 module initial capacity            2812      114     0806
9 module initial capacity            2812      114     0809
10 module initial capacity           2812      114     0810
11 module initial capacity           2812      114     0811
12 module initial capacity           2812      114     0812
13 module initial capacity           2812      114     0813
14 module initial capacity           2812      114     0814
15 module initial capacity           2812      114     0815
2TB Interface Module                 2812      114     1125
2TB Data Module                      2812      114     1126
2TB COD Interface Module             2812      114     1145
2TB COD Data module                  2812      114     1146
2TB HDD CoD Activation               2812      114     1149
Ethernet cable                       2812      114     3900
Fibre cable (LC)                     2812      114     3910
Fibre cable (LC/SC)                  2812      114     3920
Modem                                2812      114     9101
Single phase power                   2812      114     9890
Three phase 60A non-EMEA delta power 2812      114     9891
Three phase 30A EMEA wye power       2812      114     9892
Three phase 30A non-EMEA delta power 2812      114     9894
US/CA/LA/AP 60A pin cord             2812      114     9811
EMEA/Aus/NZ 60A hard wired           2812      114     9813
3ph non-EMEA 60A pin cord            2812      114     9820
3ph EMEA 30A hard wired              2812      114     9822
3ph 30A non-EMEA pin cord            2812      114     9824
 

Model conversions

No model conversions.

Feature conversions

Machine   From      To
Type      feature   feature    Conversion requirements
2810/2812 9890      9891       Single-phase to 3ph 60A power conversion
2810/2812 9890      9892       Single-phase to 3ph 30A power conversion
2810/2812 9890      9894       Single-phase to three-phase 30A non-EMEA
 
2810/2812 9891      9890       3ph 60A to Single-phase
                               power conversion
2810/2812 9891      9892       3ph 60A to 3ph 30A power conversion
2810/2812 9891      9894       3ph 60A to three-phase 30A non-EMEA
 
2810/2812 9892      9890       3ph 30A to Single-phase
                               power conversion
2810/2812 9892      9891       3ph 30A to 3ph 60A power conversion
2810/2812 9892      9894       3ph 30A to three-phase 30A non-EMEA
 
2810/2812 9894      9890       Three-phase 30A non-EMEA to
                               single-phase power conversion
2810/2812 9894      9892       Three-phase 30A non-EMEA to 3ph
                               30A power conversion
2810/2812 9894      9891       Three-phase 30A non-EMEA to 3ph 60A
                               power conversion
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=111-128


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Publications
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The following publications are shipped with this product:

Title                                               Order number

International Program License Agreement             Z125-3301
 Additional copies
 
IBM XIV Storage System Safety Notices               GA32-0832
(standard - 29 languages)
 
License Information document                        GC27-2216
 
IBM System Storage® XIV Storage System Machine       GC27-2268
 type 2810 and 2812 Statement of Limited Warranty
 

Product publications can be viewed and downloaded online from the IBM XIV Storage System Information Center at

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at

http://publib14.boulder.ibm.com/infocenter/systems

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications

IBM XIV Storage System Model 2810-114

  • Width: 648 mm (25.53 in)
  • Depth: 1242.7 mm (48.96 in)
  • Height: 2024.6 mm (79.76 in)
  • Weight: 1047.8 kg (2310 lb)

IBM XIV Storage System Model 2812-114

  • Width: 648 mm (25.53 in)
  • Depth: 1242.7 mm (48.96 in)
  • Height: 2024.6 mm (79.76 in)
  • Weight: 1047.8 kg (2310 lb)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

IBM XIV Storage System Model 2810-114

  • Temperature: 10° to 35° C (50° to 95° F)
  • Relative humidity: 25 to 80%
  • Wet bulb (caloric value): 23 kcal/hour or Btu
  • Electrical power: 6.7 kVA max consumption
  • Noise level: 56 dBa

IBM XIV Storage System Model 2812-114

  • Temperature: 10° to 35° C (50° to 95° F)
  • Relative humidity: 25 to 80%
  • Wet bulb (caloric value): 23 kcal/hour or Btu
  • Electrical power: 6.7 kVA max consumption
  • Noise level: 56 dBa
Hardware requirements

2810-114 and 2812-114 must have the 5639-YYB IBM XIV Storage Software for operation

Software requirements

The IBM XIV Storage Software (5639-YYB) must have the IBM XIV Storage System Gen3 (Machine type 2810 or 2812) Model 114 for operation.

Planning information

Customer responsibilities

Installation planning

Installation planning is a customer responsibility. Installation planning and usage documentation and resources may be found at the IBM product support website

http://www.ibm.com/systems/support/storage/XIV

Customer documentation, safety, and warranty information for the IBM XIV Storage System and IBM XIV Storage System Software products can also be found at

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

Logical configuration planning and creation

Logical configuration planning and creation are customer responsibilities. Logical configuration refers to defining hosts, volumes, and LUNs mapping to hosts, defining event notifications, defining target connectivity, defining mirroring, defining snapshots, and all actions related to implementation of the XIV Storage System within the customers IT environment, other than physical installation. Creation of the initial logical configuration and all subsequent modifications to the logical configuration are customer responsibilities. The logical configuration can be created, applied, and modified using the IBM XIV GUI or XCLI. This XIV GUI provides a very easy to use, and straightforward option for accomplishing these tasks, and is the recommended method IBM SmoothStart Implementation and Configuration Services are also available for those customers who prefer to have IBM complete the initial configuration for them. Additional services are also available. See the Services section for more information on available services.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called "BIOS"), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

There are two types of cables available for host attachment to the XIV Storage System. Feature 3900 should be used to attach iSCSI hosts and features 3910 and 3920 are to be used to connect hosts via fiber optic cables. All Fibre Channel connections to the XIV device should be made with 50 micron (multimode) fiber optic cables

Security, auditability, and control

This product uses the security and auditability features of the host hardware, host software, and/or application software to which it is attached. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Terms and conditions
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IBM Global Financing

Yes

Warranty period

Technical Advisor support will be provided during the warranty period. This XIV support will be delivered remotely and will include a documented support plan, coordinated problem management, reporting on client's hardware inventories and microcode levels, and consultation regarding XIV microcode updates. The Technical Advisor will conduct a Welcome Call with the client and provide a statement of work for this support.

  • Machine type 2810: One year
  • Machine type 2812: Three years

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

Extended warranty service

The 2810 product is provided with 1 year of standard warranty. For your convenience, on the 2812, IBM has provided 2 additional years of extended warranty services to make this offering. Consult with your advisors about the appropriate financial treatment for this offering.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines onsite service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • None
On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is

  • 24 hours per day, 7 days a week, 4 hour average, same day response

Non-IBM parts service

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 24 hours per day, 7 days a week, 2 hour average response

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, one of the On-site Service level specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

  • 24 hours per day, 7 days a week, 4 hour average response
  • 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 5:00 p.m. local time in order to qualify for next business day response
  • 9 hours per day, Monday through Friday, excluding holidays, 4 hour average, same business day response. Same business day service level includes the installation of Tier 1 CRUs at no additional charge
Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Warranty service upgrades

Usage plan machine

No

IBM hourly service rate classification

Three

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

Yes

Machine installation

Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.

The following activities are a customer responsibility:

  • Installation planning
  • Retrieval and installation of feature activation codes.
  • Logical configuration planning and application
  • Refer to the Customer responsibilities section for more information
Graduated program license charges apply

No

Licensed internal code and licensed machine code

These products do not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 15% for the products in this announcement.



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Product charges
                                     Field   Plant
             Machine       Feature   install install
Description  type    Model number    only    only

IBM XIV      2810    114                                         
Storage System R3
AAS SW order 2810    114   0018      N       Y
indicator
Base unit    2810    114   0030      N       Y
indicator
Retail unit  2810    114   0035      N       Y
indicator
OEM unit     2810    114   0036      N       Y
indicator
Ruggedized   2810    114   0080      N       N
Rack
Rear         2810    114   0082      N       N
Water-Cooled Door
UNIX host    2810    114   0100      N       N
attachment
Linux host   2810    114   0101      N       N
attachment
Windows host 2810    114   0102      N       N
attachment
Vmware host  2810    114   0103      N       N
attachment
Height /     2810    114   0200      N       Y
Weight Reduction
Israel MoD   2810    114   0202      N       N
Indicator
RFID         2810    114   0203      N       N
Labeling
CoD 1 year   2810    114   0301      N       Y
agreement
CoD 2 years  2810    114   0302      N       Y
agreement
CoD 3 years  2810    114   0303      N       Y
agreement
6 module     2810    114   0806      N       Y
initial capacity
9 module     2810    114   0809      N       Y
initial capacity
10 module    2810    114   0810      N       Y
initial capacity
11 module    2810    114   0811      N       Y
initial capacity
12 module    2810    114   0812      N       Y
initial capacity
13 module    2810    114   0813      N       Y
initial capacity
14 module    2810    114   0814      N       Y
initial capacity
15 module    2810    114   0815      N       Y
initial capacity
2TB          2810    114   1125      N       N
Interface Module
2TB Data     2810    114   1126      N       N
Module
2TB COD      2810    114   1145      N       N
Interface Module
2TB COD Data 2810    114   1146      N       N
module
2TB HDD CoD  2810    114   1149      N       N
Activation
Ethernet     2810    114   3900      N       N
cable
Fibre cable  2810    114   3910      N       N
(LC)
Fibre cable  2810    114   3920      N       N
(LC/SC)
Modem        2810    114   9101      N       N
 
US/CA/LA/AP  2810    114   9811      N       N
60A pin cord
EMEA/Aus/NZ  2810    114   9813      N       N
60A hard wired
3ph non-EMEA 2810    114   9820      N       N
60A pin cord
3ph EMEA 30A 2810    114   9822      N       N
hard wired
3ph 30A      2810    114   9824      N       N
non-EMEA pin cord
Single phase 2810    114   9890      N       Y
power
Three phase  2810    114   9891      N       Y
60A non-EMEA delta power
Three phase  2810    114   9892      N       Y
30A EMEA wye power
Three phase  2810    114   9894      N       Y
30A non-EMEA delta power
 
                                     Field   Plant
             Machine       Feature   install install
Description  type    Model number    only    only

IBM XIV      2812    114                                         
Storage System R3
AAS SW order 2812    114   0018      N       Y
indicator
Base unit    2812    114   0030      N       Y
indicator
Retail unit  2812    114   0035      N       Y
indicator
OEM unit     2812    114   0036      N       Y
indicator
Ruggedized   2812    114   0080      N       N
Rack
Rear         2812    114   0082      N       N
Water-Cooled Door
UNIX host    2812    114   0100      N       N
attachment
Linux host   2812    114   0101      N       N
attachment
Windows host 2812    114   0102      N       N
attachment
Vmware host  2812    114   0103      N       N
attachment
Height /     2812    114   0200      N       Y
Weight Reduction
Israel MoD   2812    114   0202      N       N
Indicator
RFID         2812    114   0203      N       N
Labeling
CoD 1 year   2812    114   0301      N       Y
agreement
CoD 2 years  2812    114   0302      N       Y
agreement
CoD 3 years  2812    114   0303      N       Y
agreement
6 module     2812    114   0806      N       Y
initial capacity
9 module     2812    114   0809      N       Y
initial capacity
10 module    2812    114   0810      N       Y
initial capacity
11 module    2812    114   0811      N       Y
initial capacity
12 module    2812    114   0812      N       Y
initial capacity
13 module    2812    114   0813      N       Y
initial capacity
14 module    2812    114   0814      N       Y
initial capacity
15 module    2812    114   0815      N       Y
initial capacity
2TB          2812    114   1125      N       N
Interface Module
2TB Data     2812    114   1126      N       N
Module
2TB COD      2812    114   1145      N       N
Interface Module
2TB COD Data 2812    114   1146      N       N
module
2TB HDD CoD  2812    114   1149      N       N
Activation
Ethernet     2812    114   3900      N       N
cable
Fibre cable  2812    114   3910      N       N
(LC)
Fibre cable  2812    114   3920      N       N
(LC/SC)
Modem        2812    114   9101      N       N
 
US/CA/LA/AP  2812    114   9811      N       N
60A pin cord
EMEA/Aus/NZ  2812    114   9813      N       N
60A hard wired
3ph non-EMEA 2812    114   9820      N       N
60A pin cord
3ph EMEA 30A 2812    114   9822      N       N
hard wired
3ph 30A      2812    114   9824      N       N
non-EMEA pin cord
Single phase 2812    114   9890      N       Y
power
Three phase  2812    114   9891      N       Y
60A non-EMEA delta power
Three phase  2812    114   9892      N       Y
30A EMEA wye power
Three phase  2812    114   9894      N       Y
30A non-EMEA delta power
 
Feature Change Options for 2810 and 2812 Models 114
 
                       Feature Install     Feature    Feature  Feature
Description            number  type*       conversion exchange remove

CoD 1 year             0301    Plant       No         No       No
agreement
CoD 2 years            0302    Plant       No         No       No
agreement
CoD 3 years            0303    Plant       No         No       No
agreement
Modules (2 TB disk drives):
2TB Interface          1125    Both        No         No       No
2TB Data               1126    Both        No         No       No
2TB COD Interface      1145    Both        No         No       No
2TB COD Data           1146    Both        No         No       No
 
2TB HDD CoD Activation 1149    Both        No         No       No
 
Ethernet cable         3900    Both        No         No       No
Fibre cable (LC)       3910    Both        No         No       No
Fibre cable (LC/SC)    3920    Both        No         No       No
 
Modem                  9101    Both        No         No       No
 
Line cords:
US/CA/LA/AP 60A        9811    Both        No         No       No
pin cord
EMEA/Aus/NZ 60A        9813    Both        No         No       No
hard wired
3ph non-EMEA 60A       9820    Both        No         No       No
pin cord
3ph EMEA 30A           9822    Both        No         No       No
hard wired
3ph 30A non-EMEA       9824    Both        No         No       No
pin cord
Single phase power     9890    Plant       Yes        No       No
Three phase            9891    Plant       Yes        No       No
60A non-EMEA delta power
Three phase            9892    Plant       Yes        No       No
30A EMEA wye power
Three phase            9894    Plant       Yes        No       No
30A non-EMEA delta power
 
  * If field installed on a purchased machine, parts removed or
    replaced become the property of IBM and must be returned.

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-111-128-List_prices_2011_07_12.PDF ENUS-111-128-List_prices_2011_07_12.PDF

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

Feature conversion purchase price
 
Feature                                 Returned  Continuous  
From To   Description                   parts**   maintenance 
 
9890 9891 Single-phase to 3ph 60A       No        Yes                   
          power conversion
9890 9892 Single-phase to 3ph 30A       No        Yes                   
          power conversion
9890 9894 Single-phase to three-phase   No        Yes                   
          30A non-EMEA
 
9891 9890 3ph 60A to Single-phase       No        Yes                   
          power conversion
9891 9892 3ph 60A to 3ph 30A            No        Yes                   
          power conversion
9891 9894 3ph 60A to three-phase        No        Yes                   
          30A non-EMEA
 
9892 9890 3ph 30A to Single-phase       No        Yes                   
          power conversion
9892 9891 3ph 30A to 3ph 60A power      No        Yes                   
          conversion
9892 9894 3ph 30A to three-phase
          30A non-EMEA
 
9894 9890 Three-phase 30A non-EMEA to   No        Yes                   
          single-phase power conversion
9894 9892 Three-phase 30A non-EMEA to   No        Yes                   
          3ph 30A power conversion
9894 9891 Three-phase 30A non-EMEA to   No        Yes                   
          3ph 60A power conversion
 

** Parts removed or replaced become the property of IBM and must be returned.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, XIV, PartnerWorld, System Storage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use