IBM System Storage TS2900 Tape Autoloader Express supports LTO Ultrium 5 SAS Half-high Tape Drive (HVEC/Xcc)

IBM United States Hardware Announcement 111-030
February 15, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Product number Product number Order now Order now


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At a glance
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IBM System Storage TS2900 Tape Autoloader

IBM® System Storage® TS2900 Tape Autoloader is designed to address capacity, data protection, reliability, availability, and affordability. It is a low-entry, tape-storage solution incorporating half-high LTO Ultrium tape technology. IBM System Storage TS2900 Tape Autoloader Express® offers:

  • An entry level and compact tape library that is designed for high capacity, high performance, and high reliability.
  • One removable magazine, providing nine cartridge slots, including a single I/O station.
  • A bar code reader that is standard and allows operation of the TS2900 in sequential or random access mode.
  • Remote management capabilities to allow for remote administration of the TS2900 through a web interface.
  • Optional features such as rack mount kits, deskside covers, and additional cartridge magazines.
  • System Managed and Library Managed Encryption on LTO Ultrium 5 and 4 SAS Tape Drives with a Transparent LTO Encryption feature.
  • Adherence to LTO specifications.

The TS2900 is available in the following three model configurations:

  • Model S5H with Ultrium 5 SAS Tape Drives and a native data transfer rate of up to 140 MB/sec with the IBM LTO Ultrium 5 Half-High Tape Drive, based on the 1.5 TB GB native physical capacity of the LTO Ultrium 5 tape cartridge. Ultrium 5 Half-High Tape Drives with Ultrium 5 tape cartridges delivers a library capacity of up to 13.5 TB native (27 with 2:1 compression).
  • Model S4H with Ultrium 4 SAS Tape Drives and a native data transfer rate of up to 120 MB/sec with the IBM LTO Ultrium 4 Half-High Tape Drive, based on the 800 GB native physical capacity of the LTO Ultrium 4 tape cartridge. Ultrium 4 Half-High Tape Drives with Ultrium 4 tape cartridges delivers a library capacity of up to 7.2 TB native (14.4 with 2:1 compression).
  • Model S3H with Ultrium 3 SAS Tape Drives and a native data transfer rate of up to 60 MB/sec with the IBM LTO Ultrium 3 Half-High Tape Drive, based on the 400 GB native physical capacity of the LTO Ultrium 3 tape cartridge.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM System Storage TS2900 Tape Autoloader Express (SEO/Part number 3572S5R) offers IBM tape reliability, density, and performance for entry-level and compact tape libraries at a cost effective price in open system environments. The TS2900 is part of the IBM System Storage tape library family of offerings.

The TS2900 Tape Autoloader, with a capacity of nine cartridges employing IBM patented high density (HD) slot technology, is a rack-mountable or deskside unit that contains either a single, IBM LTO Ultrium 5 Half-high SAS Tape Drive (Model S5H), IBM LTO Ultrium 4 Half-high SAS Tape Drive (Model S4H), or an IBM LTO Ultrium 3 Half-high SAS Tape Drive (Model S3H) in a 1U form factor height.

The TS2900 delivers the following native data transfer rate options:

  • Up to 140 MB/sec with the LTO Ultrium 5 Half-high Tape Drive based on the 1.5 TB native physical capacity with the IBM LTO Ultrium 5 tape cartridge
  • Up to 120 MB/sec with the LTO Ultrium 4 Half-high Tape Drive based on the 800 GB native physical capacity with the IBM LTO Ultrium 4 tape cartridge
  • Up to 60 MB/sec with the LTO Ultrium 3 Half-high Tape Drive based on the 400 GB native physical capacity with the IBM LTO Ultrium 3 tape cartridge

LTO Ultrium 5 Tape Drives can read and write LTO Ultrium 4 data cartridges and can read Ultrium 3 data cartridges. LTO Ultrium 4 Tape Drives can read and write LTO Ultrium 3 data cartridges and can read Ultrium 2 data cartridges. LTO Ultrium 3 Tape Drives can read and write LTO Ultrium 2 cartridges and can read LTO Ultrium 1 cartridges.

The TS2900 comes standard with a bar code reader and a removable magazine to provide nine cartridge slots, including a single I/O station. It has remote management capabilities to allow for remote administration of the TS2900 through a web interface. The TS2900 can be configured to run in sequential (autoloader) or random (library) access mode. Optional features available for the TS2900 include rack-mount kits, deskside covers, and additional cartridge magazines.

IBM Ultrium 4 or 5 SAS tape drives are encryption capable and will support Transparent LTO Encryption to deliver advanced Systems Managed and Library Managed Encryption through a web-based delivery system. Transparent LTO Encryption is enabled through a license key Encryption Key Manager for LTO Ultrium 4 or 5 SAS drives.



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Key prerequisites
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Appropriate levels of host software are required to attach the TS2900 Tape Library with IBM LTO Ultrium 5, IBM LTO Ultrium 4, or IBM LTO Ultrium 3 Tape Drives to selected IBM System p® servers that support AIX® and Linux® operating systems and to IBM System x® servers that support Linux and Microsoft® Windows® servers to Sun Solaris SPARC servers. Refer to the Software requirements section for details.



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Planned availability date
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March 4, 2011



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Description
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The IBM System Storage TS2900 Tape Autoloader (SEO/Part number 3572S5R) is an entry-level, compact 1U tape library (autoloader) that is designed to offer IBM tape reliability, density, and performance for entry-level and compact tape libraries at a cost effective price.

The TS2900 Tape Autoloader, with a capacity of nine cartridges and employing patented IBM high density (HD) slot technology, is a rack-mountable or deskside unit that contains either a single IBM LTO Ultrium 5 Half-High SAS Tape Drive (Model S5H), an IBM LTO Ultrium 4 Half-High SAS Tape Drive (Model S4H), or an IBM LTO Ultrium 3 Half-High SAS Tape Drive (Model S3H) in a 1U form factor height.

The TS2900 is suitable for use in network-attached storage implementations, such as backups and mass storage archives where multi-terabyte capacities are required. Storage and tape management is provided by software such as Tivoli® Storage Manager and other compatible software offerings.

The TS2900 Tape Autoloader includes:

  • Ultrium 5 and Ultrium 4 tape drive encryption support, including Application Managed Encryption, System Managed Encryption, and Library Managed Encryption. Transparent LTO Encryption is enabled through a license key Encryption Key Manager for LTO Ultrium 5 and LTO Ultrium 4 SAS drives.
  • A single I/O station to help support continuous library operations while importing and exporting media, with little or no disruption to library operation.
  • Remote management capabilities to allow for remote administration of the tape library through a web interface.
  • One removable magazine that houses nine data cartridges to allow for quick population of the tape library, as well as ease of storage for media. Additional magazines may be ordered as an option (feature number 8111).
  • A standard bar code reader that allows operation of the TS2900 in sequential (autoloader) or random (library) access mode with labeled media. Labeled Ultrium 5, Ultrium 4, and Ultrium 3 media can be ordered as feature numbers 8505, 8405, and 8305, via the 3589 LTO Ultrium media machine type, or through IBM Media at 888-IBM-MEDIA (426-6334). Refer to the Supplies section for additional information.
  • Rack mount kits, deskside covers, and additional cartridge magazines are available options for the TS2900.
  • Increased performance for maximum tape drive throughput and native data rate performance of up to 140 MB/sec for IBM Ultrium 5 Tape Drives.
  • Mixed media support, including IBM Ultrium 5, 4, and 3 WORM media. IBM Ultrium 5 tape drives can read and write LTO Ultrium 5 Data Cartridges, read and write LTO Ultrium 4 Data Cartridges at original Ultrium 4 capacities, and also read LTO Ultrium 3 data cartridges with improved data rates. Ultrium 4 tape drives cannot read Ultrium 2 tapes.
  • A 6 Gbps SAS attachment for connection to selected IBM Power®, IBM System p, IBM System I, IBM System x, and other Microsoft Windows and Linux servers, including HP and Sun Sparc servers.

IBM Ultrium 5 1.5 TB WORM, IBM Ultrium 4 800 GB WORM, and IBM Ultrium 3 400 GB WORM Tape Cartridges are designed for applications such as archiving and data retention and those applications requiring an audit trail, preventing the alteration or deletion of user data. IBM Ultrium WORM Tape Cartridges can be ordered as unique 3589 models with the following features:

  • Pre-labeling, with the ability to specify a starting volume serial and use color-coding
  • Packaging in individual jewel cases or in bulk
  • Cartridge memory, built into every cartridge to enhance functionality and media reliability by storing access history and media performance information for use by the tape drive every time the cartridge is accessed
  • Half-inch particle tape with a 1.5 TB WORM native capacity in a single cartridge


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Product number
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                           Machine
Description                type     Model  Feature
 
TS2900 Tape Autoloader     3572     S5H
 Express with LTO Ultrium
 5 Half-high SAS Tape
 Drive
 
2.0 m SAS/Mini-SAS 1x Cable                5402
2.0 m Mini-SAS/Mini-SAS 1x Cable           5502
Transparent LTO Encryption                 5901
3572 Rack Mount Kit                        7006
3572 Deskside Covers                       7010
OEM - No IBM Logo                          7703
Ultrium Cleaning Cartridge L1 UCC          8002
TAA Compliant                              8067
3572 Additional Magazine                   8111
Ultrium 5 Data Cartridges (5-Pack)         8505
Ultrium 4 Data Cartridges (5-pack)         8405
 
2.8 m Power Cord 125V US/Canada            9800
2.8 m Power Cord 250V France/Germany       9820
2.8 m Power Cord 250V Denmark              9821
2.8 m Power Cord 250V UK/China             9825
2.8 m Power Cord 250V Israel               9827
2.8 m Power Cord 250V Switzerland          9828
2.8 m Power Cord 250V S.Africa             9829
2.8 m Power Cord 250V Italy                9830
2.8 m Power Cord 250V Australia            9831
2.8 m Power Cord 250V US/Canada            9833
2.8 m Power Cord 250V Uruguay/Argentina    9834
2.8 m Power Cord 125V Taiwan               9835
2.8 m Power Cord 250V China (PRC)          9840
2.8 m Power Cord 250V Taiwan               9841
2.8 m Power Cord 125V Japan                9842
2.8 m Power Cord 250V Japan                9843
2.8 m Power Cord 250V Korea                9844
2.8 m Power Cord 250V India                9845
2.8 m Power Cord 250V Brazil               9847
 

Single Entity Offerings (SEOs)

                           Machine         SEO
Description                type     Model  number
 
TS2900 Tape Autoloader     3572     S5H    3572S5R
 Express with LTO Ultrium
 5 Half-high SAS Tape
 Drive
 
2.0 m SAS/Mini-SAS 1x Cable                95P4711
2.0 m Mini-SAS/Mini-SAS 1x Cable           95P4713
Transparent LTO Encryption                 45E3797
3572 Rack Mount Kit                        45E3785
3572 Deskside Covers                       45E3789
OEM - No IBM Logo
Ultrium Cleaning Cartridge L1 UCC          23R7008
TAA Compliant
3572 Additional Magazine                   45E3793
Ultrium 5 Data Cartridges (5-Pack)         46C2084
Ultrium 4 Data Cartridges (5-pack)         95P4278
 
2.8 m Power Cord 125V US/Canada            23R7141
2.8 m Power Cord 250V France/Germany       23R7146
2.8 m Power Cord 250V Denmark              23R7147
2.8 m Power Cord 250V UK/China             23R7148
2.8 m Power Cord 250V Israel               23R7149
2.8 m Power Cord 250V Switzerland          23R7150
2.8 m Power Cord 250V S.Africa             23R7151
2.8 m Power Cord 250V Italy                23R7152
2.8 m Power Cord 250V Australia            23R7153
2.8 m Power Cord 250V US/Canada            23R7145
2.8 m Power Cord 250V Uruguay/Argentina    23R7154
2.8 m Power Cord 125V Taiwan               23R7158
2.8 m Power Cord 250V China (PRC)          23R7155
2.8 m Power Cord 250V Taiwan               23R6981
2.8 m Power Cord 125V Japan                23R6982
2.8 m Power Cord 250V Japan                23R6983
2.8 m Power Cord 250V Korea                23R6984
2.8 m Power Cord 250V India                23R6985
2.8 m Power Cord 250V Brazil               23R6987
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=111-030


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Publications
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The following publications are shipped with the product. Additional copies will be available by March 11, 2011.

                                                Order
Title                                           number
 
IBM System Storage TS2900 Tape Autoloader       GC27-2212-02
 Setup, Operator, and Service Guide
 
IBM System Storage TS2900 Tape Autoloader       GA76-0423-00
 Installation Quick Reference Guide
 
 
IBM System Storage Translated Safety Notices    G229-9054-03
 
Multi-language Statement of Limited Warranty    TS02-0114-00

The following publications will be available by March 11, 2011. To order, contact your IBM representative.

                                                Order
Title                                           number
 
IBM System Storage TS2900 Tape Autoloader       GC27-2212-02
 Setup, Operator, and Service Guide
 
IBM System Storage TS2900 Tape Autoloader       GA76-0423-00
 Installation Quick Reference Guide
 
 
IBM System Storage Translated Safety Notices    G229-9054-03
 
Multi-language Statement of Limited Warranty    TS02-0114-00

The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at

http://publib14.boulder.ibm.com/infocenter/systems

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



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Technical information
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Specified operating environment

Physical specifications
  • Width: 445 mm (17.6 in)
    • 445 mm (17.52 in.) (chassis)
    • 483 mm (19.02 in.) (bezel)
  • Depth: 847 mm (33.3 in)
  • Height: 43.6 mm (1.7 in)
  • Weight:
    • 13 kg (28.66 lb) (no drive, no cartridge)
    • 18 kg (39.7 lb) (with drive, cartridge)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment
  • Temperature: 10 to 38° C (50 to 100° F)
  • Relative humidity: 20 to 80%
  • Wet bulb (caloric value): 26° C (78.8° F) max.
  • Electrical power: (100 V ac) 1.3 A, (240 V ac) 0.7 A
  • Noise level: 6.6 dBa (idle), 6.8 dBa (max.)
Hardware requirements

The TS2900 Tape Autoloader can contain either a single IBM LTO Ultrium 5 Half-High SAS Tape Drive, an IBM LTO Ultrium 4 Half-High SAS Tape Drive, or an IBM LTO Ultrium 3 Half-High SAS Tape Drive in a IU form factor height.

The TS2900 will attach to selected IBM Power, IBM System p, IBM System i®, IBM System x, and other Microsoft Windows and Linux operating systems, including HP and Sun Sparc servers.

A current list of supported open system configurations is available at

http://www-03.ibm.com/systems/support/storage/config/ssic/index.jsp

Cables

An SAS cable is required to attach the TS2900 to a server host bus adapter. For the initial plant order, a SAS cable should be ordered.

SAS cables: An SAS cable is required to attach a TS2900 Tape Autoloader Express with an LTO Ultrium SAS Tape Drive to a host SAS adapter. At least one SAS cable must be specified on the initial plant order.

The IBM Ultrium 5 single port SAS Tape Drive comes with two Mini-SAS (SFF-8088) connectors.

The following cable options are available for SAS attachment:

  • #5402 - 2 m SAS/Mini-SAS 1x Cable (host SFF-8470 to target SFF-8088)
  • #5502 - 2 m Mini-SAS/Mini-SAS 1x Cable (host SFF-8088 to target SFF-8088)

Refer to the Specify or Special Features section of the Sales Manual for a detailed description of the above features.

Software requirements

For a current list of host software versions and release levels that support the TS2900, refer to the following website

http://www-03.ibm.com/systems/support/storage/config/ssic/index.jsp

IBM Tivoli Storage Manager and other compatible software offerings can provide storage and tape management software for the TS2900. Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or independent software vendors (ISVs). A list of compatible software is available from your IBM representative or at

http://www-03.ibm.com/systems/storage/tape/library.html#compatibility

Select "Compatibility Information", then "Independent Software Vendor (ISV) matrix for LTO" for the product.

IBM continues to work together with the ISVs to support the TS2900. Individual application vendors should be contacted for specific information and availability dates.


Note: All new IBM tape device drivers will be posted to the web through the Fix Central download portal. IBM maintains the latest levels of System Storage tape drive and library device drivers and documentation on the Internet. Utilize the Fix Central download portal by accessing the following website

http://www.ibm.com/support/fixcentral

There are a few pull down menus to navigate to the correct download as follows:

  • In the first pull down menu labeled "Product Group" select "Storage Systems".
  • In the next pull down menu that appears which is labeled "Product Family" select "Tape Systems".
  • With the next pull down menu, "Product Type", select "Tape Device Drivers and Software".
  • This will in turn bring up the "Product" menu, which provides selections for "Platform drivers, Tools, or Software".
  • Under "Platform drivers", in order to download your driver, select the correct operating system.
  • Two more pull down menus will appear with information. Click "Continue".
  • The next screen can be used to narrow the search, however just click "Continue" to view what is available.

The IBM Tape Device Drivers Installation and User's Guide can be found at the following website

http://www-01.ibm.com/support/docview.wss?rs=577&uid=ssg1S7002972

LTO Ultrium Encryption

Encryption for the TS2900 Tape Autoloader, with LTO Ultrium 5 Half-High SAS Tape Drive and Ultrium 4 Half-High SAS Tape Drive is provided in AIX, HP-UX, Linux, Sun Solaris, and Microsoft Windows 2003 operating system environments.

The installation of a Ultrium 5 and 4 Tape Drive with encryption may require code updates for System p and supported open systems device drivers or storage management software. An update of the open systems device drivers can be obtained from the Fix Central download portal by accessing the following website

http://www.ibm.com/support/fixcentral

There are a few pull down menus to navigate to the correct download as follows:

  • In the first pull down menu labeled "Product Group" select "Storage Systems".
  • In the next pull down menu that appears which is labeled "Product Family" select "Tape Systems".
  • With the next pull down menu, "Product Type", select "Tape Device Drivers and Software".
  • This will in turn bring up the "Product" menu, which provides selections for "Platform drivers, Tools, or Software".
  • Under "Platform drivers", in order to download your driver, select the correct operating system.
  • Two more pull down menus will appear with information. Click "Continue".
  • The next screen can be used to narrow the search, however just click "Continue" to view what is available.

The IBM Tape Device Drivers Installation and User's Guide can be found at the following website

http://www-01.ibm.com/support/docview.wss?rs=577&uid=ssg1S7002972

For details on supported software versions and release levels for the Ultrium 5 and 4 Tape Drive, as well as hardware support information, refer to the following website

http://www.ibm.com/storage/tape

Three modes of encryption management are supported:

  • System Managed (available for AIX, Linux, Solaris, Windows)
  • Library Managed (available for OS/400®, i5/OS®, AIX, Linux, HP-UX, Solaris, and Windows)
  • Application Managed (IBM Tivoli Storage Manager)

For LTO Ultrium 5 and 4, the IBM Tivoli Key Lifecycle Manager V1.0 or V2.0 is required for enabling System Managed and Library Managed Encryption.

Planning information

Customer responsibilities

Physical planning and installation is a customer responsibility. Detailed planning information is in the IBM System Storage TS2900 Tape Autoloader Setup, Operator, and Guide (GC27-2212). The TS2900 is designated as a customer setup unit (CSU).

It is the customer's responsibility to install and service the unit. Customers are responsible for obtaining the appropriate adapters, cables for system attachment. Customers are also responsible for ordering media. For optimum performance the customer must obtain the latest level of firmware prior to installing the unit and must update the unit as new firmware release become available. Customers can download the latest level of drive and library firmware from the LTO website

http://www.ibm.com/storage/tape/lto

IBM offers IBM Installation and Maintenance support, at an additional cost, if the customer does not wish to install or maintain the TS2900 Tape Autoloader Express. The customer is responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. Customers may request IBM to install Machine Code changes; however, there is a charge for that service.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

SAS cables for the IBM LTO Ultrium 5 SAS Half-high Tape Drive are required to attach the TS2900 to the server. At least one cable should be specified on the initial plant order. Customers are responsible for selecting and ordering the correct cables to match the IBM LTO Ultrium Tape Drive interface and the server interface. Refer to the Cables section at the end of Hardware requirements section for a list of available cables. Refer to the Specify or Special Features section of the TS2900 Tape Autoloader Express Sales Manual for a detailed description of the cables available.

Packaging
                                                               Number of
Product              Shipment group                            boxes
 
3572-S5H             TS2900 Tape Autoloader Express Model      1
 (SEO/Part number     S5H IBM Ultrium 5 Half-high SAS
 3572S5R)             Tape Drive
                     Power Cord (must be selected)
                     SAS wrap tool
                     Rack Mount Kit with Device to PDU
                      line cord or Deskside Cover (one
                      must be selected)
                     IBM System Storage TS2900 Tape
                      Autoloader Setup Operator, and
                      Service Guide*
                     IBM System Storage TS2900 Tape
                      Autoloader Installation
                      Quick Reference Guide*
                     IBM System Storage Translated Safety
                      Notices*
                     Multi-language Statement of Limited
                      Warranty*
                     Statement of Limited Warranty
                      Pointer Sheet
                     Quality Hotline Card
                     China RoHS Statement
                     Device Driver README sheet
Supplies

For users and remarketers

IBM System Storage TS2900 Tape Autoloader Express supplies can be ordered directly through HVEC/Xcc using the SEO/Part numbers specified in the Product number section.

IBM System Storage TS2900 Tape Autoloader Express supplies can be also purchased through Priority Fulfillment Services and its distribution channel in North America, Latin America, and Asia Pacific. These IBM System Storage TS2900 Tape Autoloader Express supplies can be purchased through Forex Telegistics BV and its distribution channel in Europe, the Middle East, and Africa.

For information about Priority Fulfillment Services distribution channels, call 1-888-IBM Media in the U.S. and Canada or visit

http://www.ibm.com/storage/media

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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Terms and conditions
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Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

  • One year. IBM media is warranted separately.

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Standard Warranty Service level is:

  • 9 hours per day, Monday through Friday, excluding holidays, next business day response

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts or features have been designated as Tier 1 CRUs:

  • TS2900 Model S5H LTO Ultrium 5 Tape Autoloader
Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac , ServiceSuite , ServiceElect, and ServiceElite

ServicePac®, ServiceSuite™, ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

Not available.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM On-site Exchange (IOE) is provided. IBM will exchange the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

See the Pricing section for specific offerings.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

Not available

Maintenance service

If required, IBM provides exchange service for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

On-site Service

IBM On-site Exchange (IOE) is provided. IBM will exchange the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

See the Pricing section for specific offerings.

Warranty service upgrades

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed internal code and licensed machine code

This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance

None



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Pricing
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Product charges
 
                                                     Field/
                           Machine                   Plant
Description                type     Model  Feature   install
 
TS2900 Tape Autoloader     3572     S5H              Plant
 Express with LTO Ultrium
 5 Half-high SAS Tape
 Drive

2.0 m SAS/Mini-SAS 1x Cable                5402*     Both
2.0 m Mini-SAS/Mini-SAS 1x Cable           5502*     Both
Transparent LTO Encryption                 5901*     Both
3572 Rack Mount Kit                        7006*     Both
3572 Deskside Covers                       7010*     Both
OEM - No IBM Logo                          7703*     Plant
Ultrium Cleaning Cartridge L1 UCC          8002*     Plant
TAA Compliant                              8067*     Plant
3572 Additional Magazine                   8111*     Field
Ultrium 5 Data Cartridges (5-Pack)         8505*     Plant
Ultrium 4 Data Cartridges (5-pack)         8405*     Plant

2.8 m Power Cord 125V US/Canada            9800*     Plant
2.8 m Power Cord 250V France/Germany       9820*     Plant
2.8 m Power Cord 250V Denmark              9821*     Plant
2.8 m Power Cord 250V UK/China             9825*     Plant
2.8 m Power Cord 250V Israel               9827*     Plant
2.8 m Power Cord 250V Switzerland          9828*     Plant
2.8 m Power Cord 250V S.Africa             9829*     Plant
2.8 m Power Cord 250V Italy                9830*     Plant
2.8 m Power Cord 250V Australia            9831*     Plant
2.8 m Power Cord 250V US/Canada            9833*     Plant
2.8 m Power Cord 250V Uruguay/Argentina    9834*     Plant
2.8 m Power Cord 125V Taiwan               9835*     Plant
2.8 m Power Cord 250V China (PRC)          9840*     Plant
2.8 m Power Cord 250V Taiwan               9841*     Plant
2.8 m Power Cord 125V Japan                9842*     Plant
2.8 m Power Cord 250V Japan                9843*     Plant
2.8 m Power Cord 250V Korea                9844*     Plant
2.8 m Power Cord 250V India                9845*     Plant
2.8 m Power Cord 250V Brazil               9847*     Plant
 
* Feature previously announced on other product models

Single Entity Offerings (SEOs)

 
                           Machine         SEO      
Description                type     Model  number   
 
TS2900 Tape Autoloader     3572     S5H    3572S5R         
 Express with LTO Ultrium
 5 Half-high SAS Tape
 Drive
 
2.0 m SAS/Mini-SAS 1x Cable                95P4711*        
2.0 m Mini-SAS/Mini-SAS 1x Cable           95P4713*        
Transparent LTO Encryption                 45E3797*        
3572 Rack Mount Kit                        45E3785*        
3572 Deskside Covers                       45E3789*        
OEM - No IBM Logo                                          
Ultrium Cleaning Cartridge L1 UCC          23R7008*        
TAA Compliant                                              
3572 Additional Magazine                   45E3793*        
Ultrium 5 Data Cartridges (5-Pack)         46C2084*        
Ultrium 4 Data Cartridges (5-pack)         95P4278*        
 
2.8 m Power Cord 125V US/Canada            23R7141*   
2.8 m Power Cord 250V France/Germany       23R7146*   
2.8 m Power Cord 250V Denmark              23R7147*   
2.8 m Power Cord 250V UK/China             23R7148*  
2.8 m Power Cord 250V Israel               23R7149*   
2.8 m Power Cord 250V Switzerland          23R7150*  
2.8 m Power Cord 250V S.Africa             23R7151*   
2.8 m Power Cord 250V Italy                23R7152*   
2.8 m Power Cord 250V Australia            23R7153*  
2.8 m Power Cord 250V US/Canada            23R7145*   
2.8 m Power Cord 250V Uruguay/Argentina    23R7154*   
2.8 m Power Cord 125V Taiwan               23R7158*  
2.8 m Power Cord 250V China (PRC)          23R7155*   
2.8 m Power Cord 250V Taiwan               23R6981*   
2.8 m Power Cord 125V Japan                23R6982*  
2.8 m Power Cord 250V Japan                23R6983*   
2.8 m Power Cord 250V Korea                23R6984*   
2.8 m Power Cord 250V India                23R6985*   
2.8 m Power Cord 250V Brazil               23R6987*   
 
* Feature previously announced on other product models

Pricing terms

Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.

ENUS-111-030-List_prices_2011_02_15.PDF ENUS-111-030-List_prices_2011_02_15.PDF

Maintenance charges

 
Machine
type/    ServicePac
model    MTM         SEO       Description
 
3572-S5H 67567MG    91Y6411    5 Year Onsite Exchange
                                24x7 4 Hour Response

3572-S5H 67567MH    91Y6412    3 Year Onsite Exchange
                                9x5 Next Business Day

3572-S5H 67567MJ    91Y6413    3 Year Onsite Exchange
                                24x7 4 Hour Response

3572-S5H 6756MK5    91Y6414    1 Year Onsite Exchange
                                9x5 Next Business Day

3572-S5H 6756MK6    91Y6415    1 Year Onsite Exchange
                                24x7 4 Hour Response

3572-S5H 6756MK7    91Y6416    2 Year Onsite Exchange
                                9x5 Next Business Day

3572-S5H 6756MK8    91Y6417    2 Year Onsite Exchange
                                24x7 4 Hour Response

ServicePac prices

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

ServiceSuite is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, System Storage, Express, System p, AIX, System x, Windows, Tivoli, Power, PartnerWorld, System i, OS/400, i5/OS, ServicePac and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use