IBM TS3000 System Console offers new server features for remote service and support

IBM United States Hardware Announcement 109-611
September 22, 2009

 
 ENUS109-611.PDF (84KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Pricing Pricing
Product number Product number
 
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At a glance
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IBM® TS3000 System Console (TSSC) is a rack mount version service tool.

Features include:

  • Feature #2722 and #2732 TSSC offerings
  • Replacement for feature #2721 and #2730 TSSC offering
  • New internal homologated modem feature #2733 in approved countries
  • Mandatory requirement for service and support

 
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Overview
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IBM TS3000 System Console (TSSC) is a service tool that provides many service and support functions from a centralized location. These functions include error initiated problem reporting, remote services including remote monitoring support, and wellness checking, which are beneficial to both you and the Service Representative.

The main benefits of TSSC include:

  • Remote support enablement
  • Reduced telephone line charges
  • Faster data offload via broadband call home through Electronic Customer Care (ECC)
  • Reduced repair costs
  • Improved serviceability
  • Better proactive maintenance

To complete the Installation and follow-on Maintenance Service of the 3592 C06, 3952 F05, 3953 FO5 supporting attachment of 3956 CC6/CC7/CS7, 3957 V06/VEA, 3958 DD1/DD3, and 3958 AP1, it is mandatory that a TS3000 is available for attachment at time of installation. The 3584 L22/L23/L32/L52/L53 subsystem can take advantage of the advanced call home capabilities for an open systems environment with the attachment to TSSC.

TSSC can provide remote support for as many as 24 Removable Media Storage System (RMSS) product frames or 43 unique attached tape systems. A RMSS frame reserves a block of 10 IP addresses on the TSSC network. Examples of RMSS product frames include TS7700, TS7720, and TS7650. Some examples of unique attached tape systems are TS3500, TS3400, TS1120, and the 3494 Tape Library.

Feature exchange

Not applicable


 
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Key prerequisites
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To complete the installation and follow-on Maintenance Service of the 3592 C06, 3952 F05, 3953 FO5 supporting attachment of 3956 CC6/CC7/CS7, 3957 V06/VEA, 3958 DD1/DD3, and 3958 AP1, it is mandatory that a TS3000 is available for attachment at time of installation. The 3584 L22/L23/L32/L52/L53 subsystem can take advantage of the advanced call home capabilities for an open systems environment with the attachment to TSSC.

TSSC code 5.5.x, or later is shipped with the new TSSC features. Older levels are not supported on this hardware.


 
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Planned availability date
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October 23, 2009


 
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Description
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IBM TS3000 System Console (TSSC) can provide remote support for as many as 24 RMSS product frames or 43 unique attached tape systems. A RMSS frame reserves a block of 10 IP addresses on the TSSC network. Examples of RMSS product frames are TS7700, TS7720, and TS7650. The TSSC is required and mandatory to provide the remote support capabilities for the RMSS product family. All remote support is provided by the TSSC. Remote support capabilities include:

  • Call home problem reporting capability with staged, error-specific data gathering for support.
  • Call-in capability with authenticated access (via a modem) including file transfer and multiple connections with attached systems simultaneous call home and call-in capability using dual modems and broadband call home.
  • Automatic wellness checking for attached systems, with the exception of the 3494 and 3584 machine types.
  • Ability to defer certain types of call home activity to specific business hours.
  • Automatic archival of log files for most attached tape systems for subsequent support reference.
  • Automatic download and storage of new tape drive code images via modem connection.
  • Connectivity to the Remote Technical Assistance Information Network (RETAIN®).
  • Houses Info Centers for CE reference.

TSSC provides the focal point for local service activities within the data center. The TSSC is attached via 100 Mbps private Ethernet network to each RMSS frame or tape system, allowing for many service functions to be performed at the console. The TSSC provides the following local service configuration tools and applications:

  • Ability to telnet to multiple tape systems and simultaneously perform multiple service tasks from the TSSC.
  • Graphic user interface for tape system and tape drive service diagnostic utilities.
  • Ability to broadcast control unit and tape drive code images to tape systems for subsequent activation from the TSSC.
  • Diagnostic tools for verifying communications with attached systems.
  • Graphical interface for monitoring the health of the systems, managing the firewall rules of the TSSC, configuring call home rules and settings, and utilizing network tools.

TSSC provides a rack mount version of TSSC for installation. Due to the November 27, 2009, withdrawal from marketing of TS3000 System Console feature #2721 for machine type 3953 and feature #2730 for machine types 3584, 3952, and 3958, IBM is announcing new feature numbers for the TSSC.

Feature #2722 provides the enhanced rack-mountable TSSC, an Ethernet switch and a cable and connectors for connection of one machine to an IBM supplied modem to enable remote enhanced service, and feature #2732 provides a 1U server, keyboard, display, mouse, and Ethernet switch. TSSC includes console upgrade previously provided as feature #2719 (memory upgrade to 2 GB total RAM and a second Ethernet card).

With the introduction of the new TSSC feature #2722 and #2732, in order for IBM to gain remote access to the machine, feature #2733, a new internal homologated modem for approved countries, will be required or you will need to provide an external modem that is supported by the TSSC server for those regions not listed on the qualified country list .

TSSC is available as feature #2722 or #2732 with IBM Enterprise Tape Systems and Controllers 3584 L22/L23/L32/L52/L53, 3952 F05, and 3953 F05 supporting attachment of 3952 C06, 3956 CC6/CC7/CS7, 3957 V06/VEA, 3958-DD1, 3958-DD3, and 3958-AP1.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=109-611

 
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Product number
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                                Machine
Description                     type      Model     Feature
 
TS3000 System Console           3953      F05       2722
 
TS3000 System Console           3584      L22, L23  2732
                                          L32, L52
                                          L53
 
TS3000 System Console           3592      C06       2732
 
TS3000 System Console           3952      F05       2732
 
TS3000 System Console           3958      AP1, DD1  2732
                                          DD3
 
Internal Modem                  3953      F05       2733
 
Internal Modem                  3584      L22, L23  2733
                                          L32, L52
                                          L53
 
Internal Modem                  3592      C06       2733
 
Internal Modem                  3952      F05       2733
 
Internal Modem                  3958      AP1, DD1  2733
                                          DD3

Model conversions

Not applicable.

Feature conversions

Not applicable.


 
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Publications
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The following publication is shipped with the product. Additional copies will be available by October 23, 2009.

                                                   Order
Title                                              part
 
 
IBM System Storage™ TS3000 System Console (TSSC)   46X0866
    Maintenance Information
 
IBM System Storage TS3000 System Console (TSSC)    46X0867
    Parts List 

 
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Services
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These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

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For details on education offerings related to specific products, visit

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Select your country, and then select the product as the category.


 
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Technical information
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Specified operating environment

Hardware requirements

The TS3000 System Console requires the following features as requisites according to the subsystem attached.

Feature #2722 - TS3000 System Console (#2721 replacement)

3953 Model F05 (ELC)
  • Required feature: One of feature #2722, #2714, or #2715 is required.
  • Minimum number of features: One of feature #2714, #2715, or #2722.
  • Maximum number of features: One of feature #2714, #2715, or #2722.
  • Removable: Yes.
  • Prerequisites: Feature #2733, #5505, and #5510 or #5511 (refer to the Limitations section).
  • Installation: Plant or field.
  • Feature type: Chargeable.

Feature #2732 - TS3000 System Console (#2730 replacement)

3952 Model F05
  • Required feature: No
  • Minimum number of features: 0
  • Maximum number of features: 1
  • Removable: Yes
  • Prerequisties: One of feature #7312, or #7322, or #7325, #1904 (if Hydra #7312 only), #2733 (refer to the Limitations section)
  • Installation: Plant or field
  • Feature type: Chargeable
3584 Models L23, L53, L22, L32, and L52 (optional)
  • Required feature: No
  • Minimum number of features: 0
  • Maximum number of features: 1
  • Removable: Yes
  • Prerequisites: #2733 (refer to the Limitations section)
  • Installation: Plant or field (Models L23 and L53); field only (Models L22, L32, and L52)
  • Feature type: Chargeable
3592 Model C06
  • Required feature: One of feature #2732, #2714, #2715 is required.
  • Minimum number of features: One of #2714, #2715, or #2732.
  • Maximum number of features: One of feature #2714, #2715, or #2732 is required.
  • Removable: Yes.
  • Prerequisites: #2733 (refer to the Limitations section).
  • Installation: Plant or field.
  • Feature type: Chargeable.
3958 Models AP1, DD1, and DD3
  • Required Feature: One of feature #2732, #2714, #2715 is required.
  • Maximum number of features: One of #2714, #2715, or #2732.
  • Minimum number of features: One of feature #2714, #2715, or #2732 is required.
  • Removable: Yes.
  • Corequisite: No.
  • Prerequisites: #2733 (refer to the Limitations section).
  • Installation: Plant or field.
  • Feature Type: Chargeable.

Feature #2733 - Internal modem

All machine types and models

This feature provides an internal modem installed in the 1U server.

  • Feature type: Chargeable.
  • Required feature: No.
  • Minimum number of features: 0.
  • Maximum number of features: 1.
  • Removable: Yes.
  • Prerequisites: None.
  • Corequisites: One of #2722, or #2732 is required.
  • Compatibility conflicts: None.
  • Customer setup: No.
  • Limitations: Refer to the Limitations section to see a list of countries in which the modem has been qualified for use.
  • Installation: Plant or field.
Limitations
  • Feature #2722 and #2732 require feature #2733 to allow IBM to gain remote access to the machine.
  • User must use the "modem approach" to perform call home. The user is required to supply a dedicated phone line to establish communication with IBM.
  • Users must purchase the internal modem option (#2733) in the approved countries listed below (if #2722, #2732 are chosen) or provide an external modem that is supported by the TSSC server for those regions not listed on the qualified country list.

The internal modem option (#2733) is qualified for use in the following countries:

Argentina, Australia, Bahrain, Bolivia, Brazil, Canada, Chile, China CCC, China NALTE, Colombia, Costa Rica, Croatia, Ecuador, Egypt, Guatemala, Guyana, Hong Kong, Indonesia, Israel, Japan, Jordan, Kazakstan, Kyrgyzstan, Korea, Kuwait , Lebanon, Malaysia, Macau, Mexico, Morocco, New Zealand, Nicaragua, Oman, Panama, Pakistan, Peru, Philippines, Russia Telecom, Russia Safety, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Thailand, Turkey, UAE, Ukraine, Uruguay, United States, Vietnam, Venezuela, Austria, Belgium, Bulgaria, Cyprus, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Leichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK. Oversea areas part of EU: Portugal: Acores, Madeira, Spain: Canarias, France: Guyane, Guadeloupe, Martinique, Reunion, USA includes US Territories: Puerto Rico, US Virgin Islands, Northern Mariana, and Guam.

Planning information

You are responsible for downloading or obtaining from IBM, and installing designated machine code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. You may request IBM to install machine code changes; however, you may be charged for that service.

Cable orders

No additional cables are required. Necessary cables are provided within the TS3000 System Console feature ordered against the machine type.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Terms and conditions
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MES discount applicable

Equal to the volume commitment discount.

Field installable feature

Yes

Warranty period

One year. These features assume the same warranty or maintenance terms as the machine in which they are installed for the full warranty or maintenance period announced for such machine.

Customer setup

No

Machine code

Same license terms and conditions as base machine.


 
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Pricing
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                                 Machine         Feature  
Description                      type  Model     number   
 
TS3000 System Console            3953  F05       2722    
 
TS3000 System Console            3584  L22, L23  2732    
                                       L32, L52
                                       L53
 
TS3000 System Console            3592  C06       2732    
 
TS3000 System Console            3952  F05       2732     
 
TS3000 System Console            3958  AP1, DD1  2732     
                                       DD3
 
Internal Modem                   3953  F05       2733     
 
Internal Modem                   3584  L22, L23  2733     
                                       L32, L52
                                       L53
 
Internal Modem                   3592  C06       2733     
 
Internal Modem                   3952  F05       2733     
 
Internal Modem                   3958  AP1, DD1  2733     
                                       DD3 
                                                   
                      Field    Plant               
Machine      Feature  install  install   MES       
type  Model  number   only     only      removal   
 
3953  F05    2722     N        N         Y       
 
3584  L22    2732     Y        N         Y       
3584  L23    2732     N        N         Y       
3584  L32    2732     Y        N         Y       
3584  L52    2732     Y        N         Y       
3584  L53    2732     N        N         Y       
 
3592  C06    2732     N        N         Y       
 
3952  F05    2732     N        N         Y       
 
3958  AP1    2732     N        N         Y       
3958  DD1    2732     N        N         Y       
3958  DD3    2732     N        N         Y       
 
3953  F05    2733     N        N         Y       
 
3584  L22    2733     N        N         Y       
3584  L23    2733     N        N         Y       
3584  L32    2733     N        N         Y       
3584  L52    2733     N        N         Y       
3584  L53    2733     N        N         Y       
 
3592  C06    2733     N        N         Y       
 
3952  F05    2733     N        N         Y       
 
3958  AP1    2733     N        N         Y       
3958  DD1    2733     N        N         Y       
3958  DD3    2733     N        N         Y       
 
If field installed on a purchased machine, parts removed or replaced become 
the property of IBM and must be returned.

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