IBM System Storage DS5020 Midrange Disk System and IBM System Storage EXP520 Storage Expansion Unit offer new high-performance 8 Gbps midrange disk storage solution

IBM United States Hardware Announcement 109-537
August 25, 2009

 
 ENUS109-537.PDF (173KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Product number Product number Order
now Order now
 
Printable version Printable version

 
Top rule
At a glance
Bottom rule

The IBM® System Storage™ DS5020 disk system, IBM's newest midrange disk storage offering, is designed to deliver high performance, advanced function, high availability, and modular and scalable storage capacity.

  • Supports RAID 0, 1, 3, 5, 6, and 10
  • Provides SAN-attached 8 Gbps Fibre Channel (FC) host connectivity, as well as optional 1GbE iSCSI host connectivity
  • Accommodates up to 16 disk drives installed within the DS5020 enclosure with attachment support for up to six EXP520 expansion units, providing modular and highly scalable storage solutions that range up to 112 TB physical storage capacity
  • Supports intermix of SATA drives, FC drives, and encryption-capable FC drives within the DS5020 and EXP520 enclosures

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
Back to topBack to top
 
Top rule
Overview
Bottom rule

The IBM System Storage DS5020 disk system is IBM's newest midrange disk offering, specifically designed to help address midrange or departmental storage requirements.

The DS5020 supports RAID levels 0, 1, 3, 5, 6, and 10, with scalable capacity of up to 112 TB physical storage capacity. The DS5020 has SAN-attached 8 Gbps FC host connectivity, as well as optional features to add 1GbE iSCSI host connections for flexibility in host connectivity and encryption-capable Fibre Channel disk drives for applications that require additional data security.

The DS5020 disk system is designed to deliver up to a two-fold IOP performance increase over the current-generation DS4700 offerings and represents the eighth-generation architecture within the midrange disk family.

DS5020 Disk System members

  • DS5020 Disk Controller (1814-20A)
  • EXP520 Storage Expansion Unit (1814-52A)

The DS5020 controller comes packaged in a 3U rack-mountable enclosure with dual-active RAID controllers, accommodates up to 16 disk drives installed within the base 3U enclosure, and provides 8 Gbps FC host ports and optional 1GbE iSCSI host connectivity.

The EXP520 Expansion Unit is a high-capacity 16-drive bay unit packaged in a 3U rack-mountable enclosure. The DS5020 disk unit can attach up to six EXP520 expansion units, providing modular and highly scalable storage solutions that range up to 112 TB physical storage capacity.

Both the DS5020 and EXP520 accommodate SATA, FC, and encryption-capable FC disk drives. The intermix of these disk drives is supported and provides added versatility.


 
Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

  • Specific options for the DS5020 must be ordered during the initial plant order for the DS5020. Refer to the Description section for details.
  • IBM Power® Systems, IBM BladeCenter®, or IBM System x® servers.
  • Selected Sun and HP UNIX® servers and Intel-based servers running Windows® 2008, Windows Server 2003, or Linux®.

 
Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

September 4, 2009


 
Back to topBack to top
 
Top rule
Description
Bottom rule

DS5020 midrange disk system

DS5020 disk controller

The DS5020 (1814-20A) disk controller is packaged in a 3U rack-mountable enclosure that houses 16 drive bays, redundant dual-active intelligent RAID controllers, and dual power supplies and cooling components. The DS5020 has an internal storage capacity of up to 16 TB physical storage using 1000 GB SATA Disk Drive Modules (DDMs) or up to 7.2 TB physical storage using 450 GB Fibre Channel (FC) DDMs or 450 GB encryption-capable FC DDMs.

The DS5020 is designed to provide high performance and high availability and comes with 2 GB cache memory (1 GB per internal RAID controller) as a base feature. A cache memory upgrade to the 4 GB cache memory (2 GB per RAID controller) feature (#2070) is available as an initial plant order feature. There are no cache memory upgrades available as field (MES) features for the DS5020.

The DS5020 gives you choices of either four or eight 8 Gbps FC host ports; or four 8 Gbps FC ports and four 1 Gbps iSCSI host ports for connectivity to the SAN-fabric or host servers.

The DS5020 comes equipped with four 8 Gbps FC host ports (two 8 Gbps FC ports per RAID controller) populated with shortwave 8 Gbps SFP transceivers included in the base.

If a customer desires, an additional four 8 Gbps FC host ports (two 8 Gbps FC ports per RAID controller) option is available by ordering the Two Dual 8 Gbps Host Ports card feature (#2080) during an initial plant order for the DS5020. This feature includes four shortwave 8 Gbps SFP transceivers to populate the ports.

Also available as an initial plant order option is a Two Dual 1 Gbps iSCSI Host Ports card feature (#2081). This feature provides four 1 Gbps iSCSI host ports (two 1 Gbps iSCSI host ports per RAID controller) with an RJ-45 connector for each port. Feature 2081, together with the base FC host ports, enables customers to have both FC and iSCSI host connectivity.

The iSCSI host ports feature (#2081) is mutually exclusive with the optional FC host ports feature (#2080). Decisions as to the number of host ports and host port options must be made during initial plant order of the DS5020. There are no host port options available as field (MES) features on the DS5020.

The DS5020 and EXP520 can accommodate FC disk drives, encryption-capable FC drives, and SATA disk drives. Intermix of these drive types within the DS5020 and EXP520 is also supported and adds versatility to these models.

Support for encryption-capable FC drives in the DS5020 and attached EXP520s is enabled by DS5020 Disk Encryption Activation feature (#7410). Feature 7410 must be installed on the DS5020 to support encryption-capable FC drives in the DS5020 or EXP520.

Encryption-capable FC disk drives are designed to encrypt data automatically as it enters the drive to be stored and automatically decrypt the same data as it moves out of the drive. The embedded encryption engine is designed to help prevent performance degradation compared with nonencrypting disk drives.

The DS5020 can attach up to six EXP520 Storage Expansion Units, supporting configurations up to 112 TB physical storage capacity. The DS5020 comes with a base authorization for use with up to 32 disk drives. This includes support for the DS5020's internal 16-drive capacity, plus attachment of one EXP520 Expansion Unit. Additional support for up to 112 disk drives and up to six EXP520 expansion units is available by use of the DS5020 33-64 Disk Drive Attachment feature (#7393) and DS5020 65-112 Disk Drive Attachment feature (#7394).

The DS5020 provides further investment protection with the ability to attach up to six EXP810 Expansion Units. In order to attach the EXP810 Expansion Unit to the DS5020, the Attach EXP810 to DS5020 Activation feature (#7414) must be installed on the DS5020. The DS5020 will not operate with EXP810 expansion units unless feature 7414 is installed.

EXP520 storage expansion unit

The EXP520 (1814-52A) expansion unit is packaged in a 3U rack-mountable enclosure, contains 16 drive bays, dual-switched 4 Gbps ESMs, and dual power supplies and cooling components. The EXP520 expansion unit has a physical storage capacity of up to 16 TB per enclosure using 1000 GB SATA DDMs, and up to 7.2 TB per enclosure using 450 GB FC DDMs.

EXP520s connect to the DS5020 controller via high-speed 4 Gbps FC disk expansion ports. The EXP520 has four FC disk expansion ports, and dependent upon your storage configuration, either two ports or all four disk expansion ports will be used.

To make use of the disk expansion ports, they must first be populated with shortwave 4 Gbps SFP transceivers. The first set of two expansion ports are populated with 4 Gbps SFP transceivers and is used to connect an expansion unit to the controller or to the last expansion unit in the chain of expansion units. The second set of two disk expansion ports are populated with 4 Gbps SFP transceivers using feature 2410, which supplies two 4 Gbps short wave SFP transceivers. The second set of two disk expansion ports are used on the last expansion unit in the chain, when attaching an additional expansion unit. The newly added expansion unit then becomes the last expansion unit in the chain of expansion units.

As previously stated elsewhere in this section, up to six EXP520 expansion units can be attached to a DS5020 to provide storage configurations that range up to 112 disk drives with a physical storage capacity of up to 112 TB using 1000 GB SATA DDMs.

DS5020 storage partitions

The DS5020 has advanced storage management and capacity allocation options. The DS5020 is designed to enable from two up to 128 storage partitions, to allocate storage capacity, maximize storage space, and reduce hardware and storage management costs. Customers must select either 2 (feature #8700), 4 (feature #8701), 8 (feature #8702), 16 (feature #8703), 32 (feature #8704), 64 (feature #8705), or 128 (feature #8706) storage partitions during an initial plant order of the DS5020. At a later date, if desired, you can chose to field upgrade to add more storage partitions, up to a maximum of 128 using DS5020 storage partition field upgrade features (#8801 - #8812).

DS5020 advanced copy service functions

Advanced copy service options and optional advanced disaster recovery functions are available for the DS5020 disk system, including DS Storage Manager, FlashCopy® (#7401), FlashCopy - 4-8 FlashCopies Upgrade (#7402), VolumeCopy (#7403), VolumeCopy/FlashCopy (#7404), Enhanced Remote Mirroring (#7405), and Enhanced Remote Mirror - 32-64 Mirrors Upgrade (#7406).

The DS Storage Manager enables management of DS5020 advanced copy services features such as FlashCopy to instantaneously create capacity-efficient, point-in-time volume images, providing a logical volume for such uses as file restoration and backup. In contrast, VolumeCopy creates a complete physical copy -- or clone -- of a volume within a storage system. This unique entity can be assigned to any host and used for application testing or development, information analysis, or data mining.

The Enhanced Remote Mirroring feature consists of Global Mirror with Asynchronous Write-order Consistency (critical for mirroring multi-LUN applications), Global Copy with Asynchronous, and Metro Mirror with Synchronous (up to 64 mirror pairs with the optional DS5020 Enhanced Remote Mirror - 32-64 Mirror Upgrade).

DS5020 host kits

For attachment to host servers, at least one of the following optional host kit features must be ordered during initial order of the DS5020 disk system. The host kits for the DS5020 contain DS Storage Manager and, depending upon the host kit selected, includes licensed IBM Machine Code to support attachment to host servers running Microsoft® Windows, System p® running AIX®, or System p running Linux, Sun/Solaris, HP/HP-UX, and other Intel-based servers.

                                         Feature
                                         number
 
       DS5020 WINDOWS HOST KIT           7801
       DS5020 LINUX/INTEL HOST KIT       7802
       DS5020 VMWARE ESX HOST KIT        7804
       DS5020 AIX / VIOS HOST KIT        7805
       DS5020 SUN HOST KIT               7806
       DS5020 HP-UX HOST KIT             7807
       DS5020 LINUX ON POWER® HOST KIT   7808
 

DS5020 storage controller packaging and requirements for initial plant order options

The DS5020 controller base model includes a 3U rack-mount enclosure containing 16 drive bays; dual RAID controllers; support for RAID 0, 1, 3, 5, 6, and 10; dual power supplies; redundant cooling; rack mounting rails; version 07.60 firmware (preloaded on controller); hardcopy documentation; and two rack PDU power cords (36L8886). Any country-specific wall outlet power cord is obtained via feature number 98xx.

DS5020 initial plant orders must include the minimum number of DS5020 plant order options or may include up to the maximum supported number of plant order options, shown in the table below.

                                               Minimum        Maximum
                                               number of      supported
                                               required       number of
                                               plant order    plant order
DS5020 required initial plant order options    options        options
 
 
 
- Host Kit options (#7801 thru #7808)          1              7
 
- Storage Partition IPO options                1              1
  -(#8700 thru #8706)
 

EXP520 storage expansion unit packaging

The EXP520 expansion unit includes a 3U, rack-mount 16-bay disk enclosure, two 4 Gbps SW SFP transceivers, dual power supplies and cooling components, rack mounting rails, softcopy documentation, and two rack PDU power cords (36L8886). Any country-specific wall outlet power cord is obtained via feature number 98xx.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on the product's accessibility compliance can be requested at

http://www-03.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

The System Storage DS5000 series is capable as of September 4, 2009, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.


 
Back to topBack to top
 
Top rule
Product number
Bottom rule

 
                                Machine            Feature
Description                     type      Model    number
 
DS5020 Midrange Disk             1814     20A
(Dual controllers)
 
EXP520 Expansion Unit            1814     52A
Add 2 GB to Cache Memory         1814     20A       2070
 
2-Dual 8Gbps Host Pt Cards       1814     20A       2080
 
2-Dual 1Gbps ISCSI Host Pts      1814     20A       2081
 
SW 4Gbps SFP transcvr pair       1814     52A       2410
 
 
DS5020 750GB/7.2K SATA DDM       1814     20A,52A   4000
DS5020 1000GB/7.2K SATA DDM      1814     20A,52A   4001
 
DS5020 146.8GB/15K 4Gb FC DDM    1814     20A,52A   4200
DS5020 300GB/15K 4Gbps FC DDM    1814     20A,52A   4201
DS5020 450GB/15K 4Gbps FC DDM    1814     20A,52A   4202
 
 
16Pk 146.8GB/15K 4Gbps FC DDM    1814     52A       4210
16Pk 300GB/15K 4Gbps FC DDM      1814     52A       4211
16Pk 450GB/15K 4Gbps FC DDM      1814     52A       4212
 
Encryptible DDM 4Gbps 146.8GB    1814     20A,52A   4400
FC 15K Disk Drive Module (DDM)
 
Encryptible DDM 4Gbps 300GB      1814     20A,52A   4401
FC 15K Disk Drive Module (DDM)
 
Encryptible DDM 4Gbps 450GB      1814     20A,52A   4402
FC 15K Disk Drive Module (DDM)
 
 
16Pk Encr DDM 4Gbps 146.8GB      1814     52A       4410
FC 15K Disk Drive Module (DDM)
 
16Pk Encr DDM 4Gbps 300GB        1814     52A       4411
FC 15K Disk Drive Module (DDM)
 
16Pk Encr DDM 4Gbps 450GB        1814     52A       4412
FC 15K Disk Drive Module (DDM)
 
 
Bulk Ordering Feature Ind.       1814     20A,52A   5555
 
1m Fiber Optic Cable LC-LC       1814     20A,52A   5601
5m Fiber Optic Cable LC-LC       1814     20A,52A   5605
25m Fiber Optic Cable LC-LC      1814     20A,52A   5625
 
OM3 Fiber Opt. Cbl LC-LC 10m     1814     20A       5810
4Pk OM3 Fiber Cbl LC-LC 10m      1814     20A       5818
 
DS5020 33-64 Disk Drive Att      1814     20A       7393
DS5020 65-112 Disk Drive Att     1814     20A       7394
 
 
DS5020 FlashCopy                 1814     20A       7401
DS5020 FlashCpy 4-8 FC Upg       1814     20A       7402
DS5020 VolumeCopy                1814     20A       7403
DS5020 Flash/VolumeCopy          1814     20A       7404
DS5020 Enh. Remote Mirror        1814     20A       7405
DS5020 E.RMr 32-64 Mr Upg        1814     20A       7406
 
DS5020 Disk Encryption Act       1814     20A       7410
 
EXP810 to DS5020 Attach Act      1814     20A       7414
 
DS5020 Windows Host Kit          1814     20A       7801
DS5020 Linux/Intel Host Kit      1814     20A       7802
 
DS5020 VMware ESX Host Kit       1814     20A       7804
DS5020 AIX/VIOS Host Kit         1814     20A       7805
DS5020 SUN Solaris Host Kit      1814     20A       7806
DS5020 HPUX Host Kit             1814     20A       7807
DS5020 Linux for Power Host      1814     20A       7808
 
DS5020 2 Stg Partit. IPO         1814     20A       8700
DS5020 4 Stg Partit. IPO         1814     20A       8701
DS5020 8 Stg Partit. IPO         1814     20A       8702
DS5020 16 Stg Partit. IPO        1814     20A       8703
DS5020 32 Stg Partit. IPO        1814     20A       8704
DS5020 64 Stg Partit. IPO        1814     20A       8705
DS5020 128 Stg Partit. IPO       1814     20A       8706
 
 
DS5020 2-4 Stg Part. MES         1814     20A       8801
DS5020 2-8 Stg Part. MES         1814     20A       8802
DS5020 4-8 Stg Part. MES         1814     20A       8803
DS5020 4-16 Stg Part. MES        1814     20A       8804
DS5020 8-16 Stg Part. MES        1814     20A       8805
DS5020 8-32 Stg Part. MES        1814     20A       8806
DS5020 8-64 Stg Part. MES        1814     20A       8807
DS5020 16-32 Stg Part. MES       1814     20A       8808
DS5020 16-64 Stg Part. MES       1814     20A       8809
DS5020 32-64 Stg Part. MES       1814     20A       8810
DS5020 32-128 Stg Prt. MES       1814     20A       8811
DS5020 64-128 Stg Prt. MES       1814     20A       8812
 
Attach to DS5020                 1814     52A       9021
Plant Integrate in 2101-200      1814     20A,52A   9201
Field Integrate                  1814     20A,52A   9202
 
 
Power Cord, Group #1             1814     20A,52A   9800
Power Cord, Group #2             1814     20A,52A   9820
Power Cord, Denmark              1814     20A,52A   9821
Power Cord, Group #3             1814     20A,52A   9825
Power Cord, Israel               1814     20A,52A   9827
Power Cord, Switzerland          1814     20A,52A   9828
Power Cord, Group #4             1814     20A,52A   9829
Power Cord, Group #5             1814     20A,52A   9830
Power Cord, Australia, NZ        1814     20A,52A   9831
Power Cord, Uruguay              1814     20A,52A   9834
Power Cord, Pr China             1814     20A,52A   9840
Power Cord, Taiwan               1814     20A,52A   9841
Power Cord, Brazil               1814     20A,52A   9842
Power Cord, India                1814     20A,52A   9843
Power Cord, Japan                1814     20A,52A   9844
Power Cord, Korea                1814     20A,52A   9845 
Power Cord, U.S./Chicago         1814     20A,52A   9986
 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=109-537

 
Back to topBack to top
 
Top rule
Publications
Bottom rule

A CD-ROM that contains the product documentation in PDF format and a printed Quick Start Guide are shipped with the hardware product.

In addition, the most up-to-date product documentation is available and downloadable from the following IBM support site

http://www.ibm.com/systems/support/storage/

 
Back to topBack to top
 
Top rule
Services
Bottom rule

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.


 
Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Physical specifications

IBM System Storage DS5020 Disk System (1814-20A)

  • Height: 129.5 mm (5.1 in)
  • Width: 482.6 mm (19.0 in)
  • Depth: 571.5 mm (22.5 in)
  • Weight:
    • Drive-ready (without drive modules installed): 27.67 kg (61 lb)
    • Fully configured (16 drive modules installed): 39.92 kg (88 lb)

IBM System Storage EXP520 Expansion Unit (1814-52A)

  • Height: 129.5 mm (5.1 in)
  • Width: 482.6 mm (19.0 in)
  • Depth: 571.5 mm (22.5 in)
  • Weight:
    • Drive-ready (without drive modules installed): 26.31 kg (58 lb)
    • Fully configured (16 drive modules installed): 38.56 kg (84 lb)
Operating environment

IBM System Storage DS5020 (1814-20A) Disk System

Temperature (operating):

  • 10 to 35° C (50 to 95° F) at 0 to 914 m (0-3,000 ft)
  • 10 to 32° C (50 to 90° F) at 914 to 2,133 m (3,000-7,000 ft)

Relative humidity (operating):

  • 8% to 80%

Relative humidity (storage):

  • 5% to 80%

Electrical power (per power supply, system rating):

  • Voltage range: 100-240 V ac
  • Operating current: 6.0 - 2.5 amperes
  • Power: 600 watts
  • Frequency: 50/60 Hz

Heat dissipation: 1529 BTU per hour

Noise level (normal operation): 6.4 bels

IBM System Storage EXP520 (1814-52A) Expansion Unit

Temperature (operating):

  • 10 to 35° C (50 to 95° F) at 0 to 914 m (0-3,000 ft)
  • 10 to 32° C (50 to 90° F) at 914 to 2,133 m (3,000-7,000 ft)

Relative humidity (operating):

  • 8% to 80%

Relative humidity (storage):

  • 5% to 80%

Electrical power (per power supply, system rating):

  • Voltage range: 100-240 V ac
  • Operating current: 6.0 - 2.5 amperes
  • Power: 600 watts
  • Frequency: 50/60 Hz

Heat dissipation: 1516 BTU per hour (fully configured)

Noise level (normal operation): 6.5 bels

Hardware requirements

For a list of hardware requirements, refer to product documentation or visit

http://www.ibm.com/systems/support/storage/
Software requirements

For a list of software requirements, refer to product documentation or visit

http://www.ibm.com/systems/support/storage/
Compatibility

For compatibility information, refer to product documentation or visit

http://www.ibm.com/systems/support/storage/
Limitations

Before powering up the EXP520 Storage Expansion Unit, follow the installation and setup instructions provided with the unit. The EXP520 requires a minimum number of disk drive modules be installed in the unit before powering up. Refer to the EXP520 Storage Expansion Unit installation and setup instructions shipped with the machine for details.

Fiber optic cable options 5601, 5605, and 5625 provide 50 micron fiber optic cables with "length - bandwidth product" rating of 500km *MHz, which translates to 250 meters for 2 Gbps Fibre Channel, 125 meters for 4 Gbps Fibre Channel, and 62.5 meters for 8 Gbps Fibre Channel. These distances reflect the rating for the cable only, within a cable installation design.

Fiber optic cable options 5810 and 5818 provide high-bandwidth 50 micron fiber cable with "length - bandwidth product" rating of 2000km *MHz, which translates to 500 meters for 4 Gbps Fibre Channel, and 250 meters for 8 Gbps Fibre Channel. These distances reflect the rating for the cable only, within a cable installation design.

Note that fiber optic cables are provided as an accommodation to customers to help connect the storage array to the nearest patch panel or SAN switch. Customers are responsible to ensure that the overall end-to-end fiber optic cable infrastructure is suitable for the corresponding industry standard communication protocols and link speeds.

The following cache memory and host port options are plant order only; there are no MES cache memory and host port upgrade options; therefore, these cache memory and host port options must be selected during the initial plant order: DS5020 Additional 2 GB Cache Memory (#2070), DS5020 Two Dual 8 Gbps FC Host Port Cards (# 2080), and DS5020 Two Dual 1 Gbps iSCSI Host Port Cards (#2081).

In order to integrate and use encryption-capable FC drives within the DS5020 disk system, the DS5020 Disk Encryption Activation feature (#7410) must be installed on the DS5020. The DS5020 will not operate with encryption-capable FC drives unless feature 7410 is installed.

In order to attach the EXP810 Expansion Unit to the DS5020, the Attach EXP810 to DS5020 Activation feature (#7414) must be installed on the DS5020. The DS5020 will not operate with EXP810 expansion units unless feature 7414 is installed.

Planning information

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Cables: The DS5020 Disk System attaches to SAN switches and host servers via its 8 Gbps FC and optional 1 Gbps iSCSI host ports.

The 4 Gbps Fibre Channel disk expansion ports on the DS5020 are used to connect the DS5020 to the EXP520 expansion units.

Fiber optic cables for use with the FC host ports or disk expansion ports can be supplied by the customer or ordered with the DS5020 in the lengths available.

Fiber optic cable options 5601, 5605, and 5625 provide 50 micron fiber optic cables with "length - bandwidth product" rating of 500km *MHz, which translates to 250 meters for 2 Gbps Fibre Channel, 125 meters for 4 Gbps Fibre Channel, and 62.5 meters for 8 Gbps Fibre Channel. These distances reflect the rating for the cable only, within a cable installation design.

Fiber optic cable options 5810 and 5818 provide high-bandwidth 50 micron fiber cable with "length - bandwidth product" rating of 2000km *MHz, which translates to 500 meters for 4 Gbps Fibre Channel, and 250 meters for 8 Gbps Fibre Channel. These distances reflect the rating for the cable only, within a cable installation design.

Note that fiber optic cables are provided as an accommodation to customers to help connect the storage array to the nearest patch panel or SAN switch. Customers are responsible to ensure that the overall end-to-end fiber optic cable infrastructure is suitable for the corresponding industry standard communication protocols and link speeds.

The connection is a duplex LC connector type for these fiber optic cables. Following are fiber cables that can be ordered with the DS5020 Disk System:

 
                                            Feature
Description                                 number
 
Fiber Optic Cable 1m LC/LC                  5601
Fiber Optic Cable 5m LC/LC                  5605
Fiber Optic Cable 25m LC/LC                 5625
OM3 Fiber Optic Cable LC/LC 10m             5810
OM3 Fiber Optic Cable LC/LC 10m - 4 Pack    5818
 

In many situations, the required lengths and installation of fiber optic cables will be unique to each customer's configuration and facility specifications. IBM Network Integration and Deployment Services, offered by IBM Global Services, can provide assistance for these unique cabling and installation requirements. The above cable features are available to accommodate simple installations where the Fibre Channel components and attaching subsystems are within the distances available.

The optional 1 Gbps iSCSI host ports on the DS5020 are connected to host servers using Category 5E or Category 6 Ethernet cable. This cable must be supplied by the user.

Direct customer support

Direct customer support for DS5020 Disk System is provided by IBM Operational Support Services -- Support Line. This fee service provides voice and electronic access into the IBM support organization. IBM Operational Support Services -- Support Line helps answer questions pertaining to product and feature usage ("how to"), configuration, and product compatibility for eligible products. For a list of the products supported via Support Line, visit

http://www.ibm.com/services/sl/products/

For more information on services, call 800-IBM-4YOU (426-4968).

Security, auditability, and control

This product uses the security and auditability features of the host hardware, software, and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.


 
Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

Volume orders: Contact your IBM representative.

IBM Global Financing

Yes

Warranty period

Three years

Warranty services

If required, IBM provides repair or exchange service, depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The products in this announcement are covered by the following types of service.

Customer Replaceable Unit Service and On-Site for other selected parts

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.

Tier 1 CRU

Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next-business-day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following optional Disk Drive Modules (DDMs) are classified as Tier 1 CRUs on the DS5020 controller (1814-20A) and EXP520 storage expansion unit (1814-52A):

  • DS5020 750 GB/7.2K SATA DDM feature (#4000)
  • DS5020 1000 GB/7.2K SATA DDM feature (#4001)
  • DS5020 146.8 GB/15K 4 Gbps FC DDM feature (#4200)
  • DS5020 300 GB/15K 4 Gbps FC DDM feature (#4201)
  • DS5020 450 GB/15K 4 Gbps FC DDM feature (#4202)
  • Encryption Capable 146.8 GB/15K 4 Gbps FC DDM feature (#4400)
  • Encryption Capable 300 GB/15K 4 Gbps FC DDM feature (#4401)
  • Encryption Capable 450 GB/15K 4 Gbps FC DDM feature (#4402)

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit , and suitable for the purpose.

The DS5020 controller and EXP520 expansion unit have the following warranty service: 9 hours per day, Monday through Friday, excluding holidays, next-business-day response, IBM On-site Repair.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine.

Available offerings for the DS5020 controller and EXP520 expansion unit are:

  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, same-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified above. For additional information on the CRU Service, see the warranty information.

Maintenance services

If required, IBM provides repair or exchange service, depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Available DS5020 controller and EXP520 expansion unit maintenance options are:

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response
  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average response
  • 24 hours per day, 7 days a week, 4-hour average response
  • 24 hours per day, 7 days a week, 2-hour average response
Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs may be provided as part of the machine's standard maintenance service except that you may install a CRU yourself or request IBM installation, at no additional charge, under any of the On-site Service levels specified above.

Usage plan machine

No

IBM hourly service rate classification

One

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement at

http://www.ibm.com/servers/eserver/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System Storage technical support Web site

http://www-304.ibm.com/systems/support/supportsite.wss/allproducts? brandind=5000028&taskind=1&ui=gc

You may also obtain updated code by contacting your IBM representative.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 15% for the products in this announcement.


 
Back to topBack to top
 
Top rule
Prices
Bottom rule

 
                                 Machine            Feature    
Description                      type     Model     number     
 
DS5020 Midrange Disk             1814     20A                 
(Dual controllers)
 
EXP520 Expansion Unit            1814     52A                   
  
Add 2 GB to Cache Memory         1814     20A       2070        
 
2-Dual 8Gbps Host Pt Cards       1814     20A       2080        
 
2-Dual 1Gbps iSCSI Host Pts      1814     20A       2081        
 
SW 4 Gbps SFP transcvr pair      1814     52A       2410        
 
 
DS5020 750GB/7.2K SATA DDM       1814     20A,52A   4000        
DS5020 1000GB/7.2K SATA DDM      1814     20A,52A   4001        
 
DS5020 146.8GB/15K 4GB FC DDM    1814     20A,52A   4200        
DS5020 300GB/15K 4Gbps FC DDM    1814     20A,52A   4201        
DS5020 450GB/15K 4Gbps FC DDM    1814     20A,52A   4202        
 
 
16Pk 146.8GB/15K 4Gbps FC DDM    1814     52A       4210        
16Pk 300GB/15K 4Gbps FC DDM      1814     52A       4211        
16Pk 450GB/15K 4Gbps FC DDM      1814     52A       4212        
 
Encryptible DDM 4Gbps 146.8GB    1814     20A,52A   4400        
FC 15K Disk Drive Module (DDM)
 
Encryptible DDM 4Gbps 300GB      1814     20A,52A   4401        
FC 15K Disk Drive Module (DDM)
 
Encryptible DDM 4Gbps 450GB      1814     20A,52A   4402        
FC 15K Disk Drive Module (DDM)
 
16Pk Encr DDM 4Gbps 146.8GB      1814     52A       4410        
FC 15K Disk Drive Module (DDM)
 
16Pk Encr DDM 4Gbps 300GB        1814     52A       4411        
FC 15K Disk Drive Module (DDM)
 
16Pk Encr DDM 4Gbps 450GB        1814     52A       4412        
FC 15K Disk Drive Module (DDM)
 
 
Bulk Ordering Feature Ind.       1814     20A,52A   5555        
 
1m Fiber Optic Cable LC-LC       1814     20A,52A   5601        
 
5m Fiber Optic Cable LC-LC       1814     20A,52A   5605        
 
25m Fiber Optic Cable LC-LC      1814     20A,52A   5625        
 
OM3 Fiber Opt. Cbl LC-LC 10m     1814     20A       5810        
 
4Pk OM3 Fiber Cbl LC-LC 10m      1814     20A       5818        
 
DS5020 33-64 Disk Drive Att      1814     20A       7393        
 
DS5020 65-112 Disk Drive Att     1814     20A       7394        
 
DS5020 FlashCopy                 1814     20A       7401        
DS5020 FlashCpy 4-8 FC Upg       1814     20A       7402        
DS5020 VolumeCopy                1814     20A       7403        
DS5020 Flash/VolumeCopy          1814     20A       7404        
DS5020 Enh. Remote Mirror        1814     20A       7405        
DS5020 E.RMr 32-64 Mr Upg        1814     20A       7406        
 
DS5020 Disk Encryption Act       1814     20A       7410        
 
EXP810 to DS5020 Attach Act      1814     20A       7414 
       
DS5020 Windows Host Kit          1814     20A       7801        
DS5020 Linux/Intel Host Kit      1814     20A       7802        
 
DS5020 VMware ESX Host Kit       1814     20A       7804        
DS5020 AIX/VIOS Host Kit         1814     20A       7805        
DS5020 SUN Solaris Host Kit      1814     20A       7806        
 
DS5020 HPUX Host Kit             1814     20A       7807        
DS5020 Linux for Power Host      1814     20A       7808        
 
DS5020 2 Stg Partit. IPO         1814     20A       8700        
DS5020 4 Stg Partit. IPO         1814     20A       8701        
DS5020 8 Stg Partit. IPO         1814     20A       8702        
DS5020 16 Stg Partit. IPO        1814     20A       8703        
DS5020 32 Stg Partit. IPO        1814     20A       8704        
DS5020 64 Stg Partit. IPO        1814     20A       8705        
DS5020 128 Stg Partit. IPO       1814     20A       8706        
 
DS5020 2-4 Stg Part. MES         1814     20A       8801        
DS5020 2-8 Stg Part. MES         1814     20A       8802        
DS5020 4-8 Stg Part. MES         1814     20A       8803        
DS5020 4-16 Stg Part. MES        1814     20A       8804        
DS5020 8-16 Stg Part. MES        1814     20A       8805        
DS5020 8-32 Stg Part. MES        1814     20A       8806        
DS5020 8-64 Stg Part. MES        1814     20A       8807        
DS5020 16-32 Stg Part. MES       1814     20A       8808        
DS5020 16-64 Stg Part. MES       1814     20A       8809        
DS5020 32-64 Stg Part. MES       1814     20A       8810        
DS5020 32-128 Stg Part. MES      1814     20A       8811        
DS5020 64-128 Stg Part. MES      1814     20A       8812        
Attach to DS5020                 1814     52A       9021        
Plant Integrate in 2101-200      1814     20A,52A   9201        
Field Integrate                  1814     20A,52A   9202  
      
Power Cord, Group #1             1814     20A,52A   9800        
 
Power Cord, Group #2             1814     20A,52A   9820        
 
Power Cord, Denmark              1814     20A,52A   9821        
 
Power Cord, Group #3             1814     20A,52A   9825        
 
Power Cord, Israel               1814     20A,52A   9827        
 
Power Cord, Switzerland          1814     20A,52A   9828        
 
Power Cord, Group #4             1814     20A,52A   9829        
 
Power Cord, Group #5             1814     20A,52A   9830        
 
Power Cord, Australia, NZ        1814     20A,52A   9831        
 
Power Cord, Uruguay              1814     20A,52A   9834        
 
Power Cord, Pr China             1814     20A,52A   9840        
 
Power Cord, Taiwan               1814     20A,52A   9841        
 
Power Cord, Brazil               1814     20A,52A   9842        
 
Power Cord, India                1814     20A,52A   9843        
 
Power Cord, Japan                1814     20A,52A   9844        
 
Power Cord, Korea                1814     20A,52A   9845        
 
Power Cord, U.S./Chicago         1814     20A,52A   9986        
 
Machine typeModelFeature numberOne-time charge
181420A $ 22,500
181452A $ 6,000
181420A2070 $ 4,000
181420A2080 $ 8,000
181420A2081 $ 5,000
181452A2410 $ 998
181420A2414 $ 500
181420A,52A4000 $ 1,728
181420A,52A4001 $ 1,843
181420A,52A4200 $ 1,605
181420A,52A4201 $ 2,627
181420A,52A4202 $ 3,152
181420A,52A4203 $ 4,202
181452A4210 $ 20,290
181452A4211 $ 36,633
181452A4212 $ 45,043
181452A4213 $ 61,232
181420A,52A4400 $ 2,325
181420A,52A4401 $ 3,460
181420A,52A4402 $ 4,190
181420A,52A4403 $ 5,587
181452A4410 $ 31,200
181452A4411 $ 49,360
181452A4412 $ 61,040
181452A4413 $ 83,392
181420A,52A5555 $ -
181420A,52A5601 $ 79
181420A,52A5605 $ 129
181420A,52A5625 $ 189
181420A5810 $ 120
181420A5818 $ 480
181420A7393 $ 4,000
181420A7394 $ 9,900
181420A7401 $ 10,499
181420A7402 $ 11,900
181420A7403 $ 7,499
181420A7404 $ 14,999
181420A7405 $ 22,500
181420A7406 $ 20,000
181420A7410 $ 25,000
181420A7414 $ 6,000
181420A7801 $ 1,250
181420A7802 $ 1,250
181420A7804 $ 1,250
181420A7805 $ 7,000
181420A7806 $ 7,000
181420A7807 $ 7,000
181420A7808 $ 1,250
181420A8700 $ 1,500
181420A8701 $ 3,000
181420A8702 $ 9,000
181420A8703 $ 16,200
181420A8704 $ 24,000
181420A8705 $ 31,500
181420A8706 $ 39,900
181420A8801 $ 1,500
181420A8802 $ 7,500
181420A8803 $ 6,000
181420A8804 $ 13,200
181420A8805 $ 7,200
181420A8806 $ 15,000
181420A8807 $ 22,500
181420A8808 $ 7,800
181420A8809 $ 15,300
181420A8810 $ 7,500
181420A8811 $ 15,900
181420A8812 $ 8,400
181452A 9021 NC
181420A,52A9201 NC
181420A,52A9202 NC
181420A,52A9800 NC
181420A,52A9820 NC
181420A,52A9821 NC
181420A,52A9825 NC
181420A,52A9827 NC
181420A,52A9828 NC
181420A,52A9829 NC
181420A,52A9830 NC
181420A,52A9831 NC
181420A,52A9834 NC
181420A,52A9840 NC
181420A,52A9841 NC
181420A,52A9842 NC
181420A,52A9843 NC
181420A,52A9844 NC
181420A,52A9845 NC
181420A,52A9890 NC
181420A,52A9986 NC
 
                                                Field    Plant   Cables
                        Mach           Feat.   install  install  required
Description             type   Mod     number    only     only
 
 
Add 2 GB Cache Memory   1814  20A      2070       N        Y        N
2-Dual 8Gbps Host Pts   1814  20A      2080       N        Y        N
2-Dual 1Gbps iSCSI Pts  1814  20A      2081       N        Y        N
 
SW 4Gbps SFP trans. pr  1814  52A      2410       N        N        N
 
DS5020 750GB/7.2K SATA  1814  20A,52A  4000       N        N        N
DS5020 1000GB/7.2K SATA 1814  20A,52A  4001       N        N        N
 
DS5020 146.8GB/15K FC   1814  20A,52A  4200       N        N        N
DS5020 300GB/15K FC     1814  20A,52A  4201       N        N        N
DS5020 450GB/15K FC     1814  20A,52A  4202       N        N        N
 
16Pk 146.8GB/15K FC     1814  52A      4210       N        Y        N
16Pk 300GB/15K FC       1814  52A      4211       N        Y        N
16Pk 450GB/15K FC       1814  52A      4212       N        Y        N
 
 
Encr 146.8GB FC DDM     1814  20A,52A  4400       N        N        N
Encr 300GB FC DDM       1814  20A,52A  4401       N        N        N
Encr 450GB FC DDM       1814  20A,52A  4402       N        N        N
 
16Pk Encr 146.8GB FC    1814  52A      4410       N        Y        N
16Pk Encr 300GB FC      1814  52A      4411       N        Y        N
16Pk Encr 450GB FC      1814  52A      4412       N        Y        N
 
Bulk Ordering Ind.      1814  20A,52A  5555       Y        N        N
 
1m Fiber Cable          1814  20A,52A  5601       N        N        N
5m Fiber Cable          1814  20A,52A  5605       N        N        N
25m Fiber Cable         1814  20A,52A  5625       N        N        N
OM3 Fiber Cable 10m     1814  20A      5810       N        N        N
4Pk OM3 Fiber Cable     1814  20A      5818       N        N        N
 
DS5020 33-64 Disk Att   1814  20A      7393       N        N        N
DS5020 65-112 Disk Att  1814  20A      7394       N        N        N
 
DS5020 FlashCopy        1814  20A      7401       N        N        N
DS5020 FlshCpy 4-8 FC   1814  20A      7402       N        N        N
DS5020 VolumeCopy       1814  20A      7403       Y        N        N
DS5020 Flash/VolCpy     1814  20A      7404       N        N        N
 
DS5020 Enh Rem Mirr     1814  20A      7405       N        N        N
DS5020 RMir 32-64 Upg   1814  20A      7406       N        N        N
 
DS5020 Disk Encr Act    1814  20A      7410       N        N        N
EXP810 to DS5020 Att    1814  20A      7414       N        N        N
 
DS5020 Windows Host     1814  20A      7801       N        N        N
DS5020 Linux/Intel      1814  20A      7802       N        N        N
DS5020 VMWare ESX       1814  20A      7804       N        N        N
DS5020 AIX/VIOS Host    1814  20A      7805       N        N        N
DS5020 Sun Host Kit     1814  20A      7806       N        N        N
DS5020 HP-UX Host       1814  20A      7807       N        N        N
DS5020 Linux on Pwr     1814  20A      7808       N        N        N
 
 
DS5020 2 Stg-IPO        1814  20A      8700       N        Y        N
DS5020 4 Stg-IPO        1814  20A      8701       N        Y        N
DS5020 8 Stg-IPO        1814  20A      8702       N        Y        N
DS5020 16 Stg-IPO       1814  20A      8703       N        Y        N
DS5020 32 Stg-IPO       1814  20A      8704       N        Y        N
DS5020 64 Stg-IPO       1814  20A      8705       N        Y        N
DS5020 128 Stg-IPO      1814  20A      8706       N        Y        N
 
 
DS5020 2-4 Stg-MES      1814  20A      8801       Y        N        N
DS5020 2-8 Stg-MES      1814  20A      8802       Y        N        N
DS5020 4-8 Stg-MES      1814  20A      8803       Y        N        N
DS5020 4-16 Stg-MES     1814  20A      8804       Y        N        N
DS5020 8-16 Stg-MES     1814  20A      8805       Y        N        N
DS5020 8-32 Stg-MES     1814  20A      8806       Y        N        N
DS5020 8-64 Stg-MES     1814  20A      8807       Y        N        N
DS5020 16-32 Stg-MES    1814  20A      8808       Y        N        N
DS5020 16-64 Stg-MES    1814  20A      8809       Y        N        N
DS5020 32-64 Stg-MES    1814  20A      8810       Y        N        N
DS5020 32-128 Stg-MES   1814  20A      8811       Y        N        N
DS5020 64-128 Stg-MES   1814  20A      8812       Y        N        N
Attach to DS5020        1814  52A      9021       N        Y        N
Plant Int. in 2101-200  1814  20A,52A  9201       N        Y        N
 
Field Integrate         1814  20A,52A  9202       N        Y        N
 
Power Cord, Group #1    1814  20A,52A  9800       N        N        N
Power Cord, Group #2    1814  20A,52A  9820       N        N        N
Power Cord, Denmark     1814  20A,52A  9821       N        N        N
Power Cord, Group #3    1814  20A,52A  9825       N        N        N
Power Cord, Israel      1814  20A,52A  9827       N        N        N
Power Cord, Switzer.    1814  20A,52A  9828       N        N        N
Power Cord, Group #4    1814  20A,52A  9829       N        N        N
Power Cord, Group #5    1814  20A,52A  9830       N        N        N
Power Cord, Aust.,NZ    1814  20A,52A  9831       N        N        N
Power Cord, Uruguay     1814  20A,52A  9834       N        N        N
 
Power Cord, Pr China    1814  20A,52A  9840       N        N        N
Power Cord, Taiwan      1814  20A,52A  9841       N        N        N
Power Cord, Brazil      1814  20A,52A  9842       N        N        N
Power Cord, India       1814  20A,52A  9843       N        N        N
Power Cord, Japan       1814  20A,52A  9844       N        N        N
Power Cord, Korea       1814  20A,52A  9845       N        N        N
 
Power Cord, U.S./Chic.  1814  20A,52A  9986       N        N        N
 
 
Y = Yes
N = No
Alternative service
 
Alternative Service (Warranty Upgrades)
 
 
                             IWR
                             IBM
                         On-site Repair
   Machine type-model     (IOR, 24 x 7)
 
       1814-20A              
       1814-52A              
 
 

Annual minimum maintenance charges
 
                           IO8                       IOR
                           IBM                       IBM
  Machine              On-site Repair            On-site Repair
  type/model          (IOR, 9 x 5, NBD)        (IOR, 24 x 7, 4 hr)
  
     1814-20A              
     1814-52A              
 

ServiceSuite™ and ServiceElect (formerly ESA) Maintenance and Warranty Service Upgrade

Warranty Service Upgrade

 
                              W4H                     W24
                              IBM                     IBM
   Machine               On-site Repair         On-site Repair
   type/model           (IOR, 24 x 7, 2 hr)   (IOR, 24 x 7, 4 hr)
 
       1814-20A              
       1818-52A               
 
 
                             W2H
                             IBM
    Machine              On-site Repair
    type/model           (IOR, 24 x 7, 2 hr)
 
       1814-20A              
       1814-52A              
  

Maintenance Service

 
                              E95                     E4H
                              IBM                     IBM
   Machine               On-site Repair          On-site Repair
   type/model            (IOR, 9 x 5, NBD)     (IOR, 9 x 5, 4 hr)
 
       1814-20A              
       1818-52A              
 
                               E24                      E2H
                              IBM                      IBM
   Machine               On-site Repair           On-site Repair
   type/model           (IOR, 24 x 7, 4 hr)     (IOR, 24 x 7, 2 hr)
 
       1814-20A              
       1814-52A              
  
DescriptionMachine typeModelAnnual Min Maint IOR 24x7Annual Min Maint IOR 8-5/M-F
DS5020 Midrange Disk181420A$4,847 $3,467
EXP520 Expansion Unit181452A$2,316 $1,680

DescriptionMachine typeModelFromToWarranty Upgrade charge
DS5020 Midrange Disk181420AIR5IOR24x7$3,000
EXP520 Expansion Unit181452AIR5IOR24x7$1,368
DescriptionMachine typeModelOn-Site 24x7 2 HourOn-Site 24x7 Same Day
DS5020 Midrange Disk181420A$4,500 $3,000
EXP520 Expansion Unit181452A$2,058 $1,372
DescriptionMachine typeModelPart numberOn-Site+ 9x5 4 HOUR
DS5020 Midrange Disk181420A$2,100
EXP520 Expansion Unit181452A$960

DescrMachine typeModelSLCCPeriodOn-Site 24x7 2 HourOn-Site 24x7On-Site 9x5 4 HourOn-Site 9x5
DS5020 Midrange Disk181420A1828Annual$6,300 $4,200 $3,780$3,003
EXP520 Expansion Unit181452A1828Annual$3,000 $2,000 $1,800$1,440

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.


 
Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

System Storage, Electronic Service Agent and ServiceSuite are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Power, BladeCenter, System x, FlashCopy, System p, AIX, POWER, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

Back to topBack to top
 
Bottom grey rule
 
Printable version Printable version