IBM System Storage DS3000 series now includes new dc power models supporting IBM System x and BladeCenter servers in Telco industry environments

IBM United States Hardware Announcement 107-421
July 10, 2007

 

 ENUS107421.PDF (75KB)

Table of contents   Document options  
TOC link At a glance TOC link Services
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Electronic Services
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
TOC link Publications  
 
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At a glance

. The System Storage DS3200, DS3400, and EXP3000 dc power models for IBM System x and BladeCenter are designed to be powered from an industry standard -48 V dc power source, and are NEBS and ETSI compliant for use in Telco industry environments.

DS3200, DS3400, and EXP3000 dc power model features:

  • 2 U rack mount enclosure with 12 easily accessible drive bays
  • Support for dual-ported, and hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB internal physical storage capacity with 300 GB hot-swappable SAS disks
  • DS3200 and DS3400 are expandable up to 14.4 TB physical capacity by attaching up to three EXP3000s for a total of up to 48 HDDs
  • Built-in reliability features with dual-redundant -48 V dc power supplies
  • Three-year limited warranty1 on parts and labor

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

IBM System Storage™ DS3000 series is a family of storage enclosures that support IBM System x™ and BladeCenter® servers. This family of affordable storage products is designed to be scalable and flexible, with ease of use, and includes the DS3200 SAS (Serial Attached SCSI) controllers, DS3400 Fibre Channel controllers, and an EXP3000 storage expansion enclosure.

The DS3000 series has now been expanded to include three new dc-powered models that are especially well-suited for Telco industry environments. These new models, as well as the previously announced DS3000 ac-powered models, are NEBS and ETSI compliant. The new DS3000 dc power models have built-in, dual redundant power supplies designed to be powered from an industry standard -48 V dc power source.

IBM System Storage DS3000 series dc power models

  • DS3200 DC Power Model 22T
    • dc powered SAS dual controller model
    • Two SAS 2-port daughter cards
    • Dual redundant dc power supplies
  • DS3400 DC Power Model 42T
    • dc powered Fibre Channel dual controller model
    • Dual redundant dc power supplies
  • EXP3000 DC Power Model 02T
    • dc powered with dual Environment Service Modules (ESMs)
    • Dual redundant dc power supplies

For additional information on the IBM System Storage DS3200, DS3400, and EXP3000, refer to:

  • Hardware Announcement 106-640 , dated August 29, 2006.
  • Hardware Announcement 107-017 , dated January 16, 2007.
  • Hardware Announcement 107-170 , dated April 10, 2007.
1
For information on the IBM Statement of Limited Warranty, visit

http://www.ibm.com/servers/support/machine_warranties/

Call 800-426-7378 or contact your IBM representative or reseller. Copies are available upon request.


 
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Key prerequisites

Supported System x and BladeCenter server configurations that include:

  • Supported operating system
  • Backup application software
  • Supported racks
  • Power source and cables


 
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Planned availability date

July 20, 2007
 
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Description

IBM System Storage DS3000 series dc power models

IBM DS3000 dc power models are designed to provide business-critical storage solutions in Telco industry environments. The scalable DS3000 series dc power models can offer you data storage solutions to help address your existing requirements, as well as future needs.

The DS3200 DC Power Model 22T, DS3400 DC Power Model 42T, and EXP3000 Model 02T are NEBS and ETSI compliant and designed to be powered from a -48 V dc industry standard power source. These new models are designed to provide storage solutions to help address the needs of midrange/departmental storage requirements, and to deliver high performance, high availability, modular and scalable storage capacity with SAS or Fibre Channel connectivity, and support for RAID levels 0, 1, 3, 5, and 10.

The DS3200 DC Power Model 22T and DS3400 DC Power Model 42T support attachment of up to three EXP3000 DC Power Model 02T storage expansion enclosures, which enable configurations of up to 48 disk drives with a physical storage capacity of up to 14.4 terabytes (TB) using 300 GB SAS HDDs.

Advanced DS3000 storage management and copy service optional functions are available for the DS3200 and DS3400 dc power models, including FlashCopy® and VolumeCopy. The DS3000 Storage Manager client, available for the DS3200 and DS3400 dc power models, is storage management software that is designed to help centralize storage management, simplify partitioning of DS3000 series storage into as many as 16 virtual servers, and strategically allocate storage to maximize storage space.

The DS3200 DC Power Model 22T supports up to three hosts in a redundant direct attached SAS configuration. The DS3400 DC Power Model 42T supports direct and Fibre Channel attachment.

The DS3200 and DS3400 dc power models have high-availability features, such as redundant and hot-swappable dc power supplies, and fans to help improve availability and serviceability. The dc power models' enclosures support ease of customer servicing. Most customer replaceable items and components are readily accessible for replacement from either the front, or from the rear of the enclosures.

The System Storage DS3200 and DS3400 dc power models offer:

  • Dual-controllers
  • 2 U rack-mountable enclosure
  • Twelve easily accessible drive bays
  • Support for SAS (DS3200 Model 22T) and FC (DS3400 Model 42T) technology, which offers enhanced performance and flexible expandability over SCSI technology
  • Scalability of up to 3.6 TB internal physical storage capacity using 300 GB hot-swappable SAS disks
  • Scalability of up to 14.4 TB physical storage capacity with attachment of up to three EXP3000 storage expansion enclosures
  • Redundant and hot-swappable dc power supplies and fans
  • Supports RAID 0, 1, 3, 5, and 10

The EXP3000 DC Power Model 02T is a high-density SAS storage expansion enclosure that comes standardly equipped with dual Environment Service Modules and dual-redundant dc power supplies. Each ESM has two miniSAS connectors for attachment to a DS3200 DC Power Model 22T, DS3400 DC Power Model 42T, or directly to a System x server.

The System Storage EXP3000 DC Power Model 02T offers:

  • 2 U rack-mountable enclosure
  • Twelve easily accessible drive bays
  • Scalability of up to 3.6 TB internal physical storage capacity using 300 GB hot-swappable SAS disks
  • Dual ESMs, each with two miniSAS connectors
  • Redundant and hot-swappable dc power supplies and fans

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at


 
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Product positioning

IBM System Storage DS3000 series is a family of storage enclosures from IBM. The DS3000 series is specifically designed to address the needs of the small and medium businesses. This line of IBM storage products is available in both ac and dc powered models. The DS3000 dc power models with built-in dual redundant dc power supplies are specifically designed to help address storage requirements in the Telco industry environment. With many small business IT departments having one or a part-time administrator, and limited time to spend on data management, the DS3000 series is designed to allow easy installation without extensive knowledge or effort.

The DS3000 Storage Manager software was designed for easy implementation for an unseasoned administrator. The task-oriented management interface of the DS3000 Storage Manager presents tasks to the administrator first and then asks which object to perform the task on. Thus, the management application's task-oriented interface helps remove the resistance that many organizations have with moving to an external storage solution. The scalability of the DS3000 series helps allow businesses to respond to their constantly changing storage environment. DS3000 series allows users to make additional investments in their products. The DS3000 series capacity is increased by either adding hard disk drives, or by expanding the configuration and adding EXP3000 expansion units. Both these operations can be done without having to shut down the storage enclosure. This means low impact to your environment, and helps give users control of their data storage as they expand capacity on an as-needed basis.

The DS3000 series is a comprehensive storage solution for IBM System x and BladeCenter servers. This flexibility helps allow you to break free of server barriers and use a single storage solution across your environment. With many functional and availability features that come standard, and a price-point that does not strain the budget, the DS3000 series is the simple choice for the small and medium businesses. Other storage products require the purchase of expensive options for basic storage configurations. The DS3000 series is a complete out-of-the-box solution designed to help satisfy the diverse storage needs.

Features include:

  • 2 U rack mount enclosure with 12 easily accessible drive bays
  • Support for RAID 0, 1, 3, 5, and 10
  • Support for dual-ported and hot-swappable SAS disks at 10,000 and 15,000 rpm speeds
  • Scalability of up to 3.6 TB of internal physical storage capacity with 300 GB hot-swappable SAS disks
  • Expandable by attaching up to three EXP3000s, or a total of 48 hard disk drives
  • Built-in reliability features with dual-redundant power-supplies standard
  • Three-year limited warranty(1) on parts and labor

 
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Publications

The following publication is shipped with the product, as appropriate. Additional copies are available. To order, contact your IBM representative.

                                                     Order
Title                                                number
 
DS3000 Installation CD                               44E7860
Installation Guide                                   42D2148
Safety Flyer                                         44E7962
DC Power Install Guide                               43W7830

The following publications are available immediately. To order, contact your IBM representative.

                                                     Part
Title                                                number
 
DS3000 Installation CD                               44E7860
Installation Guide                                   42D2148
Safety Flyer                                         44E7962
DC Power Install Guide                               43W7830
Install Manual                                       59P5370

IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

The product books are offered in displayable softcopy form. The displayable manuals are part of the basic machine-readable material.

The product books are offered in source file form as no-charge feature number. The source files are shipped on the same media type as the basic machine-readable material.
 
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Services

Global Technology Services

IBM Services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.

xSeries® & BladeCenter support services

Recommended core technical support: When you buy IBM xSeries technology, include the support services you need to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs, and we'll help you get started with a core support package that includes:

  • Hardware maintenance

    World-class remote and on-site hardware problem determination and repair services.

  • Software technical support

    Unlimited help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations.

For more information, refer to


 
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Technical information

Specified operating environment

Physical specifications

DS3200 DC Power Model 22T (1726-22T)

  • Width: 482 mm (18.98 in)
  • Depth: 511 mm (20.10 in)
  • Height: 87.20 mm (3.43 in)
  • Maximum weight: Up to 29.2 kg (64.3 lb) fully configured

Installation time is approximately 30 minutes.

DS3400 DC Power Model 42T (1726-42T)

  • Width: 482 mm (18.98 in)
  • Depth: 511 mm (20.10 in)
  • Height: 87.20 mm (3.43 in)
  • Maximum weight: Up to 29.2 kg (64.3 lb) fully configured

Installation time is approximately 30 minutes.

EXP3000 DC Power Model 02T (1727-02T)

  • Width: 448 mm (17.64 in)
  • Depth: 511 mm (20.10 in)
  • Height: 87.20 mm (3.43 in)
  • Maximum weight: Up to 27.2 kg (59.84 lb) fully configured

Installation time is approximately 30 minutes.

Standards

NEBS conformance: This product conforms to NEBS level 3 per testing to the Telcordia Technologies, Inc. General Requirements (GR) documents:

  • GR-63-CORE, issue 2, April 2002, NEBS Requirements: Physical Protection
  • GR-1089-CORE, issue 3, October 2002, Electromagnetic Compatibility and Electrical Safety — Generic Criteria for Network Telecommunications Equipment.
  • Telecommunications Carrier NEBS Compliance Checklist, VZ.NEBS.TE.NPI.2004.015, Version 4, April 2006

ETSI conformance

This product also conforms to the European Telecommunications Standards Institute (ETSI) documents:

  • EN 300 019-2-2, Version 2.1.2, September 1999, Environmental Engineering (EE); Environmental conditions and environmental tests for telecommunications equipment; Part 2-2: Specification of environmental tests; Transportation. The product conforms to Class 2.2, Careful transportation.
  • EN 300 019-2-3, Version 2.2.2, April 2003, Environmental Engineering (EE); Environmental conditions and environmental tests for telecommunications equipment; Part 2-3: Specification of environmental tests; Stationary use at weather protected locations. The product conforms to Class 3.1, Temperature controlled locations, normal operating conditions — climatic test.
  • ETS 300 132-2, September 1996, Equipment Engineering (EE); Power supply interface at the input to telecommunications equipment; Part 2: Operated by direct current (DC).
  • EN 300 386, Version 1.3.3, April 2005, Electromagnetic compatibility and Radio spectrum Matters (ERM); Telecommunications network equipment; ElectoMagnetic compatibility (EMC) requirements
  • ETS 300 753, October 1997, Equipment Engineering (EE); Acoustic noise emitted by telecommunications equipment.

Product safety conformance

  • CB Report
  • cUL, UL
  • NOM
  • S-mark
  • BSMI-Safety CNS14336 2004

EMC conformance

  • European Union: CE Mark
  • Taiwan: BSMI CNS13438
  • RoHS
  • Australia and New Zealand: ACA C-Tick
  • Russia: GOST
  • Japan: VCCI
  • WEEE
  • U.S.: FCC

Operating environment

DS3200 DC Power Model 22T

Temperature (NEBS-3 compliant operating):

  • Operating temperature: 5° to 40°C (41° to 104°F)
  • Short term operating temperature: -5° to 50°C (23° to 122°F)
    • Short term refers to a period of not more than 96 consecutive hours and not more than 15 days in 1 year. (This refers to a total of 360 hours in any given year, but no more than 15 occurrences during the 1-year period.)
  • Rate of temperature change: 30°C/hr (54°F/hr)

Relative humidity (NEBS-3 compliant operating):

  • Operating relative humidity: 5% to 85%
  • Short term relative humidity: 5% to 90%
    • Short term refers to a period of not more than 96 consecutive hours and not more than 15 days in 1 year. (This refers to a total of 360 hours in any given year, but no more than 15 occurrences during the 1-year period.)

Electrical power (per power supply, system rating):

  • Voltage range: -42 to -60 V dc
  • Voltage nominal: -48 V dc
  • Operating current: 12.8 — 9.0 amperes
  • Power: 540 Watts maximum operating

DS3400 DC Power Model 42T

Temperature (NEBS-3 compliant operating):

  • Operating temperature: 5° to 40°C (41° to 104°F)
  • Short term operating temperature: -5° to 50°C (23° to 122°F)
    • Short term refers to a period of not more than 96 consecutive hours and not more than 15 days in 1 year. (This refers to a total of 360 hours in any given year, but no more than 15 occurrences during the 1-year period.)
  • Rate of temperature change: 30°C/hr (54°F/hr)

Relative humidity (NEBS-3 compliant operating):

  • Operating relative humidity: 5% to 85%
  • Short term relative humidity: 5% to 90%
    • Short term refers to a period of not more than 96 consecutive hours and not more than 15 days in 1 year. (This refers to a total of 360 hours in any given year, but no more than 15 occurrences during the 1-year period.)

Electrical power (per power supply, system rating):

  • Voltage range: -42 to -60 V dc
  • Voltage nominal: -48 V dc
  • Operating current: 12.8 — 9.0 amperes
  • Power: 540 Watts maximum operating

EXP3000 DC Power Model 02T

Temperature (NEBS-3 compliant operating):

  • Operating temperature: 5° to 40°C (41° to 104°F)
  • Short term operating temperature: -5° to 50°C (23° to 122°F)
    • Short term refers to a period of not more than 96 consecutive hours and not more than 15 days in 1 year. (This refers to a total of 360 hours in any given year, but no more than 15 occurrences during the 1-year period.)
  • Rate of temperature change: 30°C/hr (54°F/hr)

Relative humidity (NEBS-3 compliant operating):

  • Operating relative humidity: 5% to 85%
  • Short term relative humidity: 5% to 90%
    • Short term refers to a period of not more than 96 consecutive hours and not more than 15 days in 1 year. (This refers to a total of 360 hours in any given year, but no more than 15 occurrences during the 1-year period.)

Electrical power (per power supply, system rating):

  • Voltage range: -42 to -60 V dc
  • Voltage nominal: -48 V dc
  • Operating current: 12.8 — 9.0 amperes
  • Power: 540 Watts maximum operating

Hardware requirements

System Storage DS3000 series requires attachment to a System x or BladeCenter server.

IBM System Storage DS3000 offers:

  • Power-up self-test functionality diagnostics
  • Dual internal power supplies
  • 2 U rack mount form
  • Easy access front or rear
  • Up to 12 disk drives per unit

Software requirements

System Storage DS3000 controllers and EXP3000 storage expansion enclosures are supported on both System x and BladeCenter server systems using the operating system and application software installed on the systems.

Compatibility

Note: Consult operating system support on the using servers.

For compatibility information, consult ServerProven®

Compatibility: The DS3200 and DS3400 controllers and EXP3000 storage expansion enclosures are compatible with System x and BladeCenter servers.

For compatability information, consult the DS3000 Interoperability Matrix

Limitations: To avoid damage to the server, always disconnect and remove controllers and storage expansion units before relocating or shipping the server.

The EXP3000 Expansion Unit supports SATA disk drives only when directly attached to servers using the MegaRAID8480.

The EXP3000 Expansion Unit does not support SATA disk drives when attached to the DS3200 or DS3400 controllers.

Configurations with 10,000 rpm SAS disk drives are not NEBS/ETSI certified.

User group requirements: This announcement satisfies or partially satisfies the actual number of requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc.

Planning information

Customer responsibilities: Physical planning is a customer responsibility.

The DS3000 series storage enclosures are designated as customer setup units (CSUs).

It is the customer's responsibility to install the unit. Customers are responsible for obtaining the cables and adapters (if required) for system attachment.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called "BIOS"), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders: A SAS or FC cable is required to attach the enclosure to the server. Customers are responsible for selecting and ordering the correct cables.

Installability: Installation time for the DS3000 series dc power models is approximately 30 minutes.

Direct customer support

Direct customer support for DS3000 series storage products are provided by IBM Operational Support Services — Support Line. This fee service provides voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line helps answer questions pertaining to product and feature usage ("how to"), configuration, and product compatibility for eligible products. For a list of the products supported via Support Line, visit

For more information on services, call 800-IBM-4YOU (426-4968).

Packaging

Part         (Description)               Qty of     Shipping
number       Items included              boxes      weight
 
172622T    DS3200 DC Power Model 22T     1          98.5 lb
            Two dc power cords
            User Guide CD
            Warranty Guide
            Barcode labels
            Safety Pointer Flyer
 
172642T    DS3200 DC Power Model 42T     1          98.5 lb
            Two dc power cords
            User Guide CD
            Warranty Guide
            Barcode labels
            Safety Pointer Flyer
 
172702T    DS3000 DC Power Model 02T     1          95.5  lb
            Two dc power cords
            User Guide CD
            Warranty Guide
            Barcode labels
            Safety Pointer Flyer

Security, auditability, and control

This product uses the security and auditability features of the host hardware, software, and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM Service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit


 
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Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:


    Warranty Information
    P.O. Box 12195
    Research Triangle Park, NC 27709
    Attn: Dept. JDJA/B203

Warranty period

  • System hardware — Three years
  • Optional features — One year

Note: Battery is a consumable item and has no warranty.

Optional IBM features initially installed in an IBM DS3000 system, carry the same warranty and warranty service support category as the DS3000 system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever greater.

Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, and additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information.

Customer Replaceable Unit (CRU) (for example, keyboard, mouse, speaker, memory, hard disk drive) service and on-site service for other selected parts.

CRU service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, on-site service.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • Bezel, chassis kit
  • Fillers
  • Shell
  • Rack kit
  • Power supply
  • HDDs
  • Line cord

On-site service: IBM on-site repair (IOR), 9 hours per day, Monday through Friday, excluding holidays, NBD response. IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-county service delivery is used.

Call IBM at 800-IBM-SERV (426-7378), to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

International Warranty Service (IWS): International Warranty Service (IWS) is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.

You can obtain IWS through the method of service, such as CRU, depot, carry-in or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.

For more information on IWS, refer to Services Announcement 601-034 , dated September 25, 2001.

Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac®, ServiceSuite™, and ServiceElect: ServicePac, ServiceSuite, and ServiceElect provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the on-site service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following warranty service upgrade options are available:

  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 2 hour average response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site service: IOR, IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following on-site service options are available:

  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 2 hour average response.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Alternative service (warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of on-site service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of on-site service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

CRUs will be provided as part of the machine's standard warranty CRU service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, on-site service.

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following warranty service upgrade option is available.

  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site service: IOR, IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following on-site service options are available:

  • On-site service — IOR, 9 hours per day, Monday through Friday excluding holidays, NBD response.
  • On-site service — IOR, 24 hours per day, 7 days a week, 4 hour average response.

Non-IBM Parts Support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts, at no additional charge, for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrades or maintenance services, and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts, installation labor is provided, at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification: One

Field-installable features: No

Model conversions: No

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply: No. These products do not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance: None
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

The following are newly announced models and features of the IBM DS3000 series machine-type 1726:

                                                            Initial/
                                                            MES/
                             Machine       Feature Purchase Both/
Description                  type    Model number  price    Support
 
DS3200 DC Power Model 22T    1726    HC6           $     0
 
DS3400 DC Power Model 42T    1726    HC8                 0
 
DS3200 DC Power Model 22T    1726    HC6   2627     10,193  Initial
 
DS3400 DC Power Model 42T    1726    HC8   2626     11,295  Initial
 
1m LC-LC Fiber Cable         1726    HC8   3703         79  Initial
 
5m LC-LC Fiber Cable         1726    HC8   3704        129  Initial
 
25m LC-LC Fiber Cable        1726    HC8   3705        189  Initial
 
IBM 3m SAS Cable             1726    HC6   3707        135  Initial
                                     HC8                    Initial
 
IBM 1m SAS Cable             1726    HC6   3708        119  Initial
                                     HC8                    Initial
 
IBM 4 Gbps SW SFP Transcvr   1726    HC8   4804        129  Initial
 
DS3000 1GB Cache Mem. Upgr   1726    HC6   4838        929  Initial
                                     HC8                    Initial
 
DS3000 Memory Cache Battery  1726    HC6   4839        249  Initial
                                     HC8                    Initial
 
DS3200 Software Feature Pack 1726    HC6   4840        995  Initial
 
DS3000 Partit. Expan. Lic.   1726    HC6   4841      2,095  Initial
                                     HC8                    Initial
 
DS3000 FlashCopy Expan. Lic. 1726    HC6   4842      2,099  Initial
                                     HC8                    Initial
 
DS3000 VolumeCopy License    1726    HC6   4843      1,595  Initial
                                     HC8                    Initial
 
DS3000 Flash/VolumeCopy Lic. 1726    HC6   4844      3,195  Initial
                                     HC8                    Initial
 
DS3000 EXP3000 Expan. Lic.   1726    HC6   4846      1,995  Initial
                                     HC8                    Initial
 
DS3400 Software Feature Pack 1726    HC8   4857        995  Initial
 
300GB 10K 3.5" SAS HDD       1726    HC6   5156        649  Initial
                                     HC8                    Initial
 
73GB 15K 3.5" SAS HDD        1726    HC6   5161        379  Initial
                                     HC8                    Initial
 
146GB 15K 3.5" SAS HDD       1726    HC6   5162        599  Initial
                                     HC8                    Initial

The following are newly announced models and features of the IBM DS3000 series machine-type 1727:

                                                            Initial/
                                                            MES/
                             Machine       Feature Purchase Both/
Description                  type    Model number  price    Support
 
EXP3000 DC Power Model 02T   1727    HC5           $    0
 
MegaRAID 8480                1727    HC5   1690     1,199   Initial
 
EXP3000 DC Power Model 02T   1727    HC5   2628     6,198   Initial
 
IBM 3m SAS Cable             1727    HC5   3707       135   Initial
 
IBM 1m SAS Cable             1727    HC5   3708       119   Initial
 
300GB 10K 3.5" SAS HDD       1727    HC5   5156       649   Initial
 
73GB 15K 3.5" SAS HDD        1727    HC5   5161       379   Initial
 
146GB 15K 3.5" SAS HDD       1727    HC5   5162       599   Initial
 
500GB Hot-Swap SATA HDD      1727    HC5   5516       775   Initial
 

Single Entity Offering (SEO)

                                                 Field   Plant
                  Machine       SEO     Purchase install install
Description       type    Model number  price    only    only
 
DS3200 DC Power   1726    HC6   172622T $10,193  N       N
 Model 22T
DS3400 DC Power   1726    HC8   172642T  11,295  N       N
 Model 42T
EXP3000 DC Power  1727    HC5   172702T   6,198  N       N
 Model o2T

ServicePac information for warranty upgrades and maintenance

ServicePac for warranty upgrades and maintenance for DS3200 DC Power Model 22T

Machine                              ServicePac   ServicePac TMF
type/model  Description              part number  part number
 
1726-HC6,   3-year IOR 9 x 5         44J8067      675600D
1726-22T    4-hour response
 
1726-HC6,   3-year IOR 24 x 7        44J8068      675600F
1726-22T    4-hour average response
 
1726-HC6,   3-year IOR 24 x 7        44J8069      675600G
1726-22T    2-hour average response
 
1726-HC6,   5-year IOR 24 x 7        44J8070      675600H
1726-22T    4-hour average response
 
1726-HC6,   5-year IOR 24 x 7        44J8071      675600J
1726-22T    2-hour average response
 
1726-HC6,   1-year MA IOR 9 x 5      38R3769      6756D84
1726-22T    NBD response
 
1726-HC6,   1-year MA IOR 9 x 5      38R3770      6756D85
1726-22T    4-hour average response
 
1726-HC6,   1-year MA IOR 24 X 7     38R3771      6756D86
1726-22T    4-hour average response
 
1726-HC6,   1-year MA IOR 24 x 7     38R3772      6756D87
1726-22T    2-hour average response
 
1726-HC6,   2-year MA IOR 9 x 5      38R3773      6756D88
1726-22T    NBD response
 
1726-HC6,   2-year MA IOR 9 x 5      38R3774      6756D89
1726-22T    4-hour average response
 
1726-HC6,   2-year MA IOR 24 X 7     38R3775      6756D90
1726-22T    4-hour average response
 
1726-HC6,   2-year MA IOR 24 x 7     38R3776      6756D91
1726-22T    2-hour average response

ServicePac for warranty upgrades and maintenance for DS3400 DC Power Model 42T

Machine                              ServicePac   ServicePac TMF
type/model  Description              part number  part number
 
1726-HC8,   3-year IOR 9 x 5         44J8072      675600K
1726-42T    4-hour response
 
1726-HC8    3-year IOR 24 x 7        44J8073      675600L
1726-42T    4-hour average response
 
1726-HC8    3-year IOR 24 x 7        44J8074      675600M
1726-42T    2-hour average response
 
1726-HC8    5-year IOR 24 x 7        44J8075      675600N
1726-42T    4-hour average response
 
1726-HC8    5-year IOR 24 x 7        44J8076      675600P
1726-42T    2-hour average response
 
1726-HC8,   1-year MA IOR 9 x 5      38R3782      6756J53
1726-42T    NBD response
 
1726-HC8,   1-year MA IOR 9 x 5      38R3783      6756D92
1726-42T    4-hour average response
 
1726-HC8,   1-year MA IOR 24 X 7     38R3784      6756D93
1726-42T    4-hour average response
 
1726-HC8,   1-year MA IOR 24 x 7     38R3785      6756D94
1726-42T    2-hour average response
 
1726-HC8,   2-year MA IOR 9 x 5      38R3786      6756D95
1726-42T    NBD response
 
1726-HC8,   2-year MA IOR 9 x 5      38R3787      6756D96
1726-42T    4-hour average response
 
1726-HC8,   2-year MA IOR 24 X 7     38R3788      6756D97
1726-42T    4-hour average response
 
1726-HC8,   2-year MA IOR 24 x 7     38R3789      6756D98
1726-42T    2-hour average response

ServicePac for warranty upgrades and maintenance for EXP3000 DC Power Model 02T

Machine                              ServicePac   ServicePac TMF
type/model  Description              part number  part number
 
1727-HC5,   3-year IOR 24 x 7        41L2768      6756086
1727-02T    4-hour average response
 
1727-HC5,   3-year IOR 24 x 7        41L2769      6756087
1727-02T    2-hour average response
 
1727-HC5,   3-year IOR 9 x 5         21P2044      6756020
1727-02T    4-hour response
 
1727-HC5,   5-year IOR 24 x 7        69P9283      6756133
1727-02T    4-hour average response
 
1727-HC5,   5-year IOR 24 x 7        69P9284      6756134
1727-02T    2-hour average response
 
1727-HC5,   1-year MA IOR 9 x 5      69P9423      6756F91
1727-02T    NBD response
 
1727-HC5,   1-year MA IOR 24 X 7     69P9424      6756F92
1727-02T     4-hour average response
 
1727-HC5,   1-year MA IOR 24 x 7     69P9425      6756F93
1727-02T    2-hour average response
 
1727-HC5,   2-year MA IOR 9 x 5      96P2162      6756F96
            NBD response
 
1727-HC5,   2-year MA IOR 24 X 7     96P2163      6756F97
1727-02T    4-hour average response
 
1727-HC5,   2-year MA IOR 24 x 7     96P2164      6756F98
1727-02T    2-hour average response

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. For more financing information, visit


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 107-421

Trademarks

 
System Storage, System x, Electronic Service Agent, ServiceSuite, and ServeRAID are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
BladeCenter, FlashCopy, xSeries, eServer, ServerProven, and ServicePac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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