IBM XIV Storage System Gen3 and IBM XIV Cloud Storage for Service Providers V11.6.0 deliver support for IBM Real-time Compression and disaster recovery with Microsoft Azure Site Recovery

IBM Europe, Middle East, and Africa Software Announcement ZP15-0250
May 11, 2015


Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Product positioning Product positioning  Prices Prices
 Program number Program number  Announcement countries Announcement countries


Top rule
At a glance
Bottom rule

IBM® XIV® Storage System Gen3 and IBM XIV Cloud Storage for Service Providers V11.6.0 deliver:



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Top rule
Overview
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IBM XIV Storage System Gen3 and IBM XIV Cloud Storage for Service Providers V11.6.0 increase usable capacity per rack typically to one petabyte or more with IBM Real-time Compression™ (using a 15-module system with 6 TB disk drives), greatly reducing effective cost per capacity without additional hardware. By leveraging XIV grid-scale architecture, compression performance is optimized for enterprise-level and cloud workloads. IBM Real-time Compression uses the field-proven and patented IBM Random Access Compression Engine (RACE) technology, achieving market-leading compression ratios and enterprise-grade performance with compressible data.

With compression, mobilizing data using replication or IBM Hyper-Scale Mobility requires smaller bandwidth, delivering higher return on investment of XIV disaster recovery and mobility capabilities. XIV world-class management with IBM Real-time Compression provides continuous prediction of compression ratios on active volumes, reporting compression ratios of already compressed volumes, generation of new compressed volumes, as well as nondisruptive conversion of existing volumes from uncompressed data to compressed data, and vice versa. IBM XIV Storage software V11.6.0 support for IBM Real-time Compression is available with new Gen3 systems and as an upgrade to existing IBM XIV Storage System Gen 3 Models 214 and 114.

IBM XIV Storage System Gen3 and IBM XIV Cloud Storage for Service Providers V11.6.0 supports Microsoft Azure Site Recovery, enabling customers using System Center Virtual Machine Manager to seamlessly orchestrate and manage XIV replication and disaster recovery with Microsoft virtual machine infrastructure.



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Key prerequisites
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An order of a validly configured IBM XIV Storage System machine type 2810 or 2812 Model 214 must occur at the same time as an initial V11.6.0 software order.

Customers with active software warranty can upgrade any Gen3 system to version 11.6.0. To use the compression feature that is introduced with V11.6.0, customers must obtain the optional IBM Real-time Compression license. All other XIV software features are all-inclusive in the system software license.

Refer to the Hardware requirements and Ordering information sections for more information.



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Planned availability date
Bottom rule

June 4, 2015



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Top rule
Description
Bottom rule

IBM XIV Storage System Gen3 and IBM XIV Cloud Storage for Service Providers deliver ultra-efficiency for your data center and cloud with higher density, and lower cost per capacity by introducing support for IBM Real-time Compression. As a software alternative to hardware-based capacity scaling, IBM Real-time Compression also helps achieving the green objectives of your enterprise data center while reducing environmental costs. When combined with Real-time compression, the high utilization and power efficiencies of XIV 6 TB disk drives will deliver outstanding data economics to your high-end storage.

Real-time Compression is supported by XIV Models 114 and 214, delivering the following capabilities:

IBM XIV Real-time Compression Trial

IBM is offering current IBM Storage XIV Gen3 customers the opportunity to evaluate the new Real-time Compression capability at no cost for 45 days. Customers who wish to take advantage of this opportunity to evaluate Real-time Compression in their own environment with actual applications must enable the function, and execute the evaluation guide. The 45-day evaluation period begins when the XIV Real-time Compression function is enabled. At the end of the evaluation period, customers must either purchase the required licenses for Real-time Compression or disable the function. Customers taking advantage of this opportunity must work with their local IBM Business Partner or their IBM sales representative through the evaluation process to apply the right IBM XIV Storage software version, resolve any issues and questions related to the evaluation, and conclude the evaluation period. If the customers decide to use IBM Storage XIV Gen3 Real-time Compression once the evaluation period is over, it is their responsibility to ensure that they are properly licensed.

IBM XIV Storage System Gen3 and IBM XIV Cloud Storage for Service Providers V11.6.0 supports Microsoft Azure Site Recovery, enabling customers using System Center Virtual Machine Manager to seamlessly orchestrate and manage XIV replication and disaster recovery with Microsoft virtual machine infrastructure.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
Bottom rule

IBM XIV Storage System software V11.6.0 delivers the system operating software for IBM XIV Storage System Gen3 and for IBM XIV Cloud Storage for Service Providers 2810-214 and 2812-214. XIV software version 11.6.0 builds upon the well-known attributes of the XIV Storage System and delivers the functional capabilities of the XIV system.

The combination of XIV hardware and software is designed to provide a consistently high-performance, grid-based architecture that is exceptionally easy to use. This combination offers a scalable, reliable, enterprise disk system for UNIX™, Linux™, Microsoft Windows™, and other supported distributed open server platforms.

This system provides a platform to address the need for reducing complexity while keeping pace with high-end and upper midrange market disk capacity demands. An integral product within the IBM Smarter Storage offering, XIV Storage is a good fit for clients who want to grow capacity, improve overall performance, and reduce backup intervals, costs, and task load on storage administrators, without managing multiple tiers of storage.

The XIV system is especially well-suited for consolidated utility storage for fast-growing, dynamically mixed, and emerging workloads.



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Top rule
Reference information
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For IBM XIV Storage System Gen3 software information, refer to:

For information about IBM Security Key Lifecycle Manager, refer to ZP11-0136, dated April 12, 2011, IBM Security Key Lifecycle Manager for z/OS® V1.1 manages encryption keys for storage, simplifying deployment and maintaining availability to data at rest.



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Program number
Bottom rule

Program                Program
number        VRM      name

5639-YYB      11.6.0   IBM XIV Storage System Gen3 software

Program                Program
number        VRM      name

5639-YYC      11.6.0   IBM XIV Cloud Storage for Service Providers

Product identification number

                    Maintenance         Maintenance
Program PID number  1 year PID number   3 year PID number

5639-YYB            5639-XX1            5639-XX3
                    1-Yr Reg/Renewal    3-Yr Registration
 
                    5639-XX2            5639-XX4
                    1-Yr After License  3-Yr Renewal
 
                                        5639-XX5
                                        3-Yr After License
 
 
            Maintenance          Maintenance          Maintenance
            2 year PID number    4 year PID number    5 year PID number

            5639-XX9             5639-X12             5639-X11
            2-Year Registration  4-Year Registration  5-Year Registration
 
 
Program PID  Maintenance         Maintenance
number       1 year PID number   3 year PID number

5639-YYC     5639-X51            5639-X54
             1-Yr Reg/Renewal    3-Yr Registration
 
             5639-X52            5639-X55
             1-Yr After License  3-Yr Renewal
 
                                 5639-X56
                                 3-Yr After License
 
 
             Maintenance          Maintenance
             2 year PID number    4 year PID number

             5639-X53             5639-X57
             2-Year Registration  4-Year Registration
 
             Maintenance
             5 year PID number

             5639-X58
             5-Year Registration
 


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi


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Publications
Bottom rule

No publications are shipped with this program.

Product publications can be viewed and downloaded online from the IBM XIV Storage System Gen3 Knowledge Center at

http://www.ibm.com/support/knowledgecenter/

The following publications can be ordered from the IBM Publications Center:

Title                                               Order number
 
Licensing Documentation CD                          98Y5055
 
IBM XIV Storage System Safety Notices               GA32-0832
(standard - 29 languages)
 
IBM System Storage® XIV Storage System Machine       GC27-2268
type 2810 and 2812 Statement of Limited Warranty
 

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Services
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Global Technology Services®

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.



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Technical information
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Specified operating environment

Hardware requirements

The IBM XIV Storage System Gen3 or IBM XIV Cloud Storage for Service Providers license requires one IBM XIV Storage System Gen3 machine type 2810-214 or 2812-214, in any of the validly orderable configurations.

IBM Real-time Compression is a software license option that is only available for XIV Gen3 systems, including models 114 and 214, with XIV software V11.6.0, on new systems, or as an MES upgrade.

Refer to the Ordering information section and to the hardware announcements listed in the Reference information section for further information.

Software requirements

IBM XIV Storage System Gen3 and IBM XIV Cloud Storage for Service Providers support attachment in multiple host operating system environments.

IBM Real-time Compression is a software license option that is only available for XIV Gen3 systems, including models 114 and 214, with XIV software V11.6.0, on new systems, or as an MES upgrade.

For current supported software levels and related XIV interoperability, visit the XIV Support website

http://www-03.ibm.com/systems/support/storage/ssic/interoperability.wss

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

Other IBM products that can be considered for implementation with the IBM XIV Storage System Gen3 include:

Limitations

Data-at-rest encryption and IBM Security Key Lifecycle Manager support are not available in China.

IBM Real-time Compression is a software license option that is only available for XIV Gen3 systems, including models 114 and 214, with XIV software V11.6.0, on new systems, or as an MES upgrade. IBM Real-time Compression is applied to individual volumes and snapshots. There is no limit however on the amount of usable capacity that is subject to compression. Compression need to be system-enabled before it can be applied to individual volumes. Mirroring requires that both primary and secondary volumes are compressed.

For additional information, refer to Usage restriction in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Performance considerations

Throughput (IOPS) of compressed volumes may improve, since the system is effectively caching more data and processing less data. Replication bandwidth of compressed volumes may improve since less data is traversing the link. A compressed volume will demonstrate a variable increase in latency that is the result of inline compression. XIV grid architecture ensures that the latency impact is minimal, by distributing real time compression computation on all XIV modules. IBM Real-time Compression is compressing written data upon write and decompressing data upon read.

There are no background processes to convert data from uncompressed state to compressed state, or vice versa, except when an existing volume is converted, from uncompressed state to compressed state, or vice versa.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Hardware planning considerations for the IBM XIV Storage System Gen3 machine type-model 2810-214 and 2812-214 systems, such as power boundary allocations and running environment, apply for V11.6.0 software installation readiness.

Review the XIV Installation and Planning Guide available in IBM Knowledge Center

http://www.ibm.com/support/knowledgecenter/

IBM Real-time Compression can be applied to new volumes or existing volumes. Existing volumes are hot-compressed without application interruption. Snapshots that were taken before the conversion was complete, can be optionally preserved, but cannot be restored in place. If a mirror relationship exists, it needs to be deactivated first, and re-instated after the conversion is complete.

IBM Real-time Compression effectiveness is measured by compression ratio. Different workloads demonstrate different typical compression ratios. For example, with IBM Real-time Compression, databases typically compress up to five times consuming 20% of the usable capacity that would have been consumed without compression. A typical compression ratio for mixed workloads and virtual server data is two times. A compression estimator built into the XIV GUI continuously displays the estimated compression ratio for uncompressed volumes and actual compression ratio of compressed volumes. Customers without applicable XIV systems can get estimated compression ratios of existing applications using the Compresstimator utility, available at

http://www14.software.ibm.com/webapp/set2/sas/f/comprestimator/home.html

Compression is usually not effective on data that is already compressed, such as images or ZIP files, or data that is encrypted.
Note: XIV data-at-rest encryption is applied following compression, hence data on XIV can be compressed and encrypted.

Customer responsibilities

IBM XIV Storage System Gen3 or IBM XIV Cloud Storage for Service Providers software will be preinstalled on the designated machine. Further updates of this code may be designated as customer installed or IBM installed. If designated as customer installed, the software installation responsibility will lie with the customer.

Applications with critically-required small latency should be assessed prior to applying compression on them. Customers without access to XIV systems can estimate the expected latency with the partner or IBM seller help, by using DiskMagic.

Packaging

New order packaging

IBM XIV Storage System Gen3 or IBM XIV Cloud Storage for Service Providers V11.6.0 software are preinstalled on, and shipped with, the corequisite IBM XIV Storage System Gen3 machine type-models 2810-214 and 2812-214.

License information documents for the XIV software program ship with the new order.

The following hard copy software documents will be shipped with each new IBM XIV Storage System Gen3 order:

Paid invoice acts as Proof of Entitlement (PoE) for all orders of IBM XIV Storage System Gen3 or IBM XIV Cloud Storage for Service Providers V11.6.0 software.

Refer to the hardware announcements listed in the Reference information section for related hardware order features.

Selected publications are available for order through the IBM Publications Center. Refer to the Publications section.

Publications are in English.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Top rule
Ordering information
Bottom rule

Consult your IBM representative.

IBM XIV Cloud Storage for Service Providers version 11.6.0

For ordering assistance, contact your IBM XIV Sales Specialist, IBM Storage Sales Specialist, or regional IBM Sales Manager.

IBM representatives should confirm that the corequisite hardware order System Identification Unit (SIU) number for the IBM XIV Storage System Gen3 machine type-model 2810-214 and 2812-214 is recorded in the correlated software order, including for upgrade orders for Capacity on Demand configurations.

Software Maintenance Registration is required for all new product orders.

Product features include one year Software Maintenance. Software Maintenance Registration must, however, be ordered for each product feature.

Order either one-year (no charge) registration from Software Maintenance PID 5639-X51 for one-year Software Maintenance, or two, three, four, or five year initial software maintenance registration as needed.

Refer further to the Software requirements section.

For basic new order hardware corequisites, refer to the Hardware requirements section.

The base functionality package and chargeable components to license advanced functions are contained in the IBM XIV Cloud Storage for Service Providers software version 11.6.0 which is based on all the software released so far.

One 5639-YYC can be required per XIV frame. You must order the appropriate SW and SWMA Feature Codes.

Program name: IBM XIV Cloud Storage for Service Providers
Program PID: 5639-YYC

Contact your local IBM representative for the applicable charges.

5639-YYC:
IBM XIV Cloud Storage for Service Providers
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Software Drawer 1TB                 UCFYC1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Software Drawer 2TB                 UCFZC1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Software Drawer 3TB                 UCF0C1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Software Drawer 4TB                 UCF1C1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Software Drawer 6TB                 UCF2C1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 

IBM XIV Storage System Gen3 software version 11.6.0

For ordering assistance, contact your IBM XIV Sales Specialist, IBM Storage Sales Specialist, or regional IBM Sales Manager.

IBM representatives should confirm that the corequisite hardware order SIU number for the IBM XIV Storage System Gen3 machine type-model 2810-214 and 2812-214 is recorded in the correlated software order, including for upgrade orders for Capacity on Demand configurations.

Software Maintenance Registration is required for all new product orders.

Product features include one year Software Maintenance. Software Maintenance Registration must, however, be ordered for each product feature.

Order either one-year (no charge) registration from Software Maintenance PID 5639-XX1 for one-year Software Maintenance, or two, three, four, or five year initial software maintenance registration as needed.

Refer further to the Software requirements section.

For basic new order hardware corequisites, refer to the Hardware requirements section.

The base functionality package and chargeable components to license advanced functions are contained in the IBM XIV Storage System Gen3 software version 11.6.0 which is based on all the software released so far.

Program name: IBM XIV Storage System Gen3 software
Program PID: 5639-YYB

One 5639-YYB is required per XIV frame. You must order the appropriate SW and SWMA Feature Code one for each module.

Contact your local IBM representative for the applicable charges.

5639-YYB:
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 1TB Drive                 UCDZC1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 2TB Drive                 UCD0C1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB Drive                    UCD1C1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB Drive                    UCD2C1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 
 Basic License Charge one-time charge
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB Drive                    UCD3C1
  Basic License Charge
  Per Storage Device
  with one year Software Maintenance
 

For ordering assistance, contact your IBM XIV Sales Specialist, IBM Storage Sales Specialist, or regional IBM Sales Manager.

IBM representatives should confirm that the corequisite hardware order SIU number for the IBM XIV Storage System Gen3 machine type-model 2810-214 or 2812-214 is recorded in the correlated software order, including for upgrade orders for Capacity on Demand configurations. All orders for 1 to 6 TB SAS drives hardware modules must be accompanied by the appropriate corequisite 1 to 6 TB software chargeable code.

Software Maintenance Registration is required for all new product orders.

Product features include one year Software Maintenance. Software Maintenance Registration must, however, be ordered for each product feature.

Order either one-year (no charge) registration from Software Maintenance PID 5639-XX1 or 5639-X51 for one-year Software Maintenance, or two, three, four, or five year initial software maintenance registration as needed.

Refer further to the Software requirements section.

For basic new order hardware corequisites, refer to the Hardware requirements section.

All available IBM XIV Storage System Gen3 software version 11.6.0 function is contained in the Base XIV Storage System Gen3 software V11 feature.

All available IBM XIV Cloud Storage for Service Providers function is contained in the Base XIV Cloud Storage for Service Providers V11 feature.

New orders

Order the program number, feature number, and quantity to extend coverage for your software licenses. Extending coverage for a total of two, three, four, or five years from the date of acquisition may be elected. For this option, select the charged registration feature quantity that meets your software maintenance needs from program number 5639-X53, 5639-X54, 5639-X57, or 5639-X58, respectively.

Software Maintenance Renewal

Prior to the anniversary of your original software maintenance registration, order Software Maintenance Renewal through CHIS Offering ID 6948-J48 (where available) for continuing capacity usage. Otherwise, for one-year renewal, order from program number 5639-X51. For three-year renewal, order from program number 5639-X55. Renewals should be ordered approximately one month in advance of the anniversary expiration. Renewals cannot be aggregated (in a single order) into extended time periods other than one year or three years represented by the features below.

If maintenance has expired, specify the after license feature number. For one year after license renewal, order from program number 5639-X52. For three years after license renewal, order from program number 5639-X56.

The software license for IBM XIV Cloud Storage for Service Providers 5639-YYC, includes 1 year Software Maintenance. (Software Maintenance Registration with the original product order is required to activate this support.)

IBM XIV Cloud Storage for Service Providers Software Maintenance

5639-X51:
IBM XIV Cloud Storage for Service Providers
for 1YrReg and 1YrRen Software Maintenance
One year No Charge registration and
one year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 1YR/R                    UCGJC3
  Per Storage Device
  SW Maintenance one Year
  Renewal
 
 RTC XIV Drawer 1TB 1YR/R                    UCGJC2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 1YR/R                    UCGKC3
  Per Storage Device
  SW Maintenance one Year
  Renewal
 
 RTC XIV Drawer 2TB 1YR/R                    UCGKC2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 1YR/R                    UCGLC3
  Per Storage Device
  SW Maintenance one Year
  Renewal
 
 RTC XIV Drawer 3TB 1YR/R                    UCGLC2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 1YR/R                    UCGMC3
  Per Storage Device
  SW Maintenance one Year
  Renewal
 
 RTC XIV Drawer 4TB 1YR/R                    UCGMC2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 1YR/R                    UCGNC3
  Per Storage Device
  SW Maintenance one Year
  Renewal
 
 RTC XIV Drawer 6TB 1YR/R                    UCGNC2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 
5639-X52:
IBM XIV Cloud Storage for Service Providers
Software Maintenance
One Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 1Yr A/L                  UCHAC4
  Per Storage Device
  SW Maintenance one Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 1Yr A/L                  UCHBC4
  Per Storage Device
  SW Maintenance one Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 1Yr A/L                  UCHCC4
  Per Storage Device
  SW Maintenance one Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 1Yr A/L                  UCHDC4
  Per Storage Device
  SW Maintenance one Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 1Yr A/L                  UCHEC4
  Per Storage Device
  SW Maintenance one Year After License
 
 
5639-X53:
IBM XIV Cloud Storage for Service Providers
Software Maintenance
Two Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 2Yr Reg                  MCH2TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 2Yr Reg                  MCH3TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 2Yr Reg                  MCH4TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 2Yr Reg                  MCH5TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 2Yr Reg                  MCH6TA
  Per Storage Device
  SW Maintenance two Year Registration
 
5639-X54:
IBM XIV Cloud Storage for Service Providers
Software Maintenance
Three Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 3Yr Reg                  UCJUC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 3Yr Reg                  UCJVC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 3Yr Reg                  UCJWC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 3Yr Reg                  UCJXC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 3Yr Reg                  UCJYC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 
5639-X55:
IBM XIV Cloud Storage for Service Providers
Software Maintenance
Three Year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 3Yr Ren                  UCKEC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 3Yr Ren                  UCKFC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 3Yr Ren                  UCKGC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 3Yr Ren                  UCKHC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 3Yr Ren                  UCKJC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 
5639-X56:
IBM XIV Cloud Storage for Service Providers
Software Maintenance
Three Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 3Yr A/L                  UCLBC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 3Yr A/L                  UCLCC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 3Yr A/L                  UCLDC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 3Yr A/L                  UCLEC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 3Yr A/L                  UCLFC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 
5639-X57:
IBM XIV Cloud Storage for Service Providers
Software Maintenance
Four Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 4Yr Reg                  MCL3TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 4Yr Reg                  MCL4TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 4Yr Reg                  MCL5TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 4Yr Reg                  MCL6TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 4Yr Reg                  MCL7TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
5639-X58:
IBM XIV Cloud Storage for Service Providers
Software Maintenance
Five Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 1TB 5Yr Reg                  MCMVTC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 2TB 5Yr Reg                  MCMWTC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB 5Yr Reg                  MCMXTC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 4TB 5Yr Reg                  MCMYTC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 6TB 5Yr Reg                  MCMZTC
  Per Storage Device
  SW Maintenance Five Year Registration
 

The software license for IBM XIV Storage System Gen3 SW Drawer 5639-YYB, includes 1 year Software Maintenance. (Software Maintenance Registration with the original product order is required to activate this support.)

IBM XIV Storage System Software Maintenance

5639-XX1:
Software Maintenance
One year No Charge registration and
one year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 1TB Drive 1YR/R                UCD7C3
  Per Storage Device
  SW Maintenance one Year Registration/
  Renewal
 
 RTC XIV Draw 1TB Drive 1YR/R                UCD7C2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drw Gen3 2TB Dr 1YRR                UCD8C3
  Per Storage Device
  SW Maintenance one Year Registration/
  Renewal
 
 RTC XIV Drw Gen3 2TB Dr 1YRR                UCD8C2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 3TB Drive 1YR/R                UCD4C2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 RTC XIV Draw 3TB Drive 1YR/R                UCD4C3
  Per Storage Device
  SW Maintenance one Year Registration/
  Renewal
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drw Gen3 4TB Dr 1YRR                UCD5C2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 RTC XIV Drw Gen3 4TB Dr 1YRR                UCD5C3
  Per Storage Device
  SW Maintenance one Year Registration/
  Renewal
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drw Gen3 6TB Dr 1YRR                UCD6C2
  Per Storage Device
  SW Maintenance No Charge Registration
 
 
 RTC XIV Drw Gen3 6TB Dr 1YRR                UCD6C3
  Per Storage Device
  SW Maintenance one Year Registration/
  Renewal
 
5639-XX2:
Software Maintenance
One Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 1TB Dr 1YA/L              UCECC4
  Per Storage Device
  SW Maintenance one Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 2TB Dr 1YA/L              UCEDC4
  Per Storage Device
  SW Maintenance one Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 3TB Drive 1YA/L                UCD9C4
  Per Storage Device
  SW Maintenance one Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 4TB Dr 1YA/L              UCEAC4
  Per Storage Device
  SW Maintenance one Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 6TB Dr 1YA/L              UCEBC4
  Per Storage Device
  SW Maintenance one Year After License
 
5639-XX9:
Software Maintenance
Two Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 1TB Dr 2YReg              MCM7TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw Gen3 2TB Dr 2YReg              MCM8TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB Dr 2YReg                 MCM9TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 4TB Drive 2YReg                MCM5TA
  Per Storage Device
  SW Maintenance two Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 6TB Drive 2YReg                MCM6TA
  Per Storage Device
  SW Maintenance two Year Registration
 
5639-XX3:
Software Maintenance
Three Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 1TB Dr 3YReg                UCEGC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 2TB Dr 3YReg                UCEHC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drawer 3TB Dr 3YReg                 UCEJC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 4TB Dr 3YReg                UCEEC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 6TB Dr 3YReg                UCEFC5
  Per Storage Device
  SW Maintenance Three Year Registration
 
5639-XX4:
Software Maintenance
Three Year Renewal
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 1TB Dr 3YRen                UCENC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 2TB Dr 3YRen                UCEPC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 3TB Drive 3YRen                UCEKC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 4TB Dr 3YRen                UCELC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 6TB Dr 3YRen                UCEMC6
  Per Storage Device
  SW Maintenance Three Year Renewal
 
5639-XX5:
Software Maintenance
Three Year After License
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drw Gen3 1TB Dr 3YAL                UCEUC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Drw Gen3 2TB Dr 3YAL                UCEVC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 3TB Drive 3YA/L                UCERC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 4TB Drive 3YA/L                UCESC7
  Per Storage Device
  SW Maintenance Three Year After License
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 6TB Drive 3YA/L                UCETC7
  Per Storage Device
  SW Maintenance Three Year After License
 
5639-X12:
Software Maintenance
Four Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 1TB Dr 4YReg                MCE3TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 2TB Dr 4YReg                MCE4TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 3TB Drive 4YReg                MCE5TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 4TB Drive 4YReg                MCE1TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 6TB Drive 4YReg                MCE2TB
  Per Storage Device
  SW Maintenance Four Year Registration
 
5639-X11:
Software Maintenance
Five Year Registration
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 1TB Dr 5YReg                MCEYTC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Dw Gen3 2TB Dr 5YReg                MCEZTC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 3TB Drive 5YReg                MCE0TC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 4TB Drive 5YReg                MCEWTC
  Per Storage Device
  SW Maintenance Five Year Registration
 
 
 SW Maintenance
 Feature                                     Feature
 description                                 number

 
 RTC XIV Draw 6TB Drive 5YReg                MCEXTC
  Per Storage Device
  SW Maintenance Five Year Registration
 

New orders

Order the program number, feature number, and quantity to extend coverage for your software licenses. Extending coverage for a total of two, three, four, or five years from the date of acquisition may be elected. For this option, select the charged registration feature quantity that meets your software maintenance needs from program number 5639-XX9, 5639-XX3, 5639-X12, or 5639-X11, respectively.

Software Maintenance Renewal

Prior to the anniversary of your original software maintenance registration, order Software Maintenance Renewal through CHIS Offering ID 6948-J48 (where available) for continuing capacity usage. Otherwise, for one-year renewal, order from program number 5639-XX1. For three-year renewal, order from program number 5639-XX4. Renewals should be ordered approximately one month in advance of the anniversary expiration. Renewals cannot be aggregated (in a single order) into extended time periods other than 1 year or 3 years represented by the features below.

If maintenance has expired, specify the after license feature number. For one-year after license renewal, order from program number 5639-XX2. For three-year after license renewal, order from program number 5639-XX5.

Charge metric

Program name               PID number     Charge metric

IBM XIV Storage System     5639-YYB      per Storage Device
 Gen3 software

Program name               PID number     Charge metric

IBM XIV Cloud Storage for  5639-YYC      per Storage Device
 Service Providers


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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

When a customer orders a license to the program other than via Passport Advantage,the IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

LI number GA32-0931

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms

Volume orders (IVO)

Yes. Contact your IBM representative.

IBM International Passport Advantage Agreement

Passport Advantage applies

No

Usage restriction

Yes

The following Program Unique Terms apply. IBM installation of software as defined in these terms, supersedes customer installation and upgrade terms as defined in the IBM Agreement for Acquisition of Software Maintenance (Z125-6011).

This program is licensed for use with the IBM XIV Storage System Gen3 with which the program was delivered and only to manage the capacity specified in the PoE document for that license. A separate license is required for each IBM XIV Storage System Gen3.

The following paragraphs titled Disabling device, Multiple component versions, and Source code apply to the use of the IBM XIV Storage System Software components. The term Program in these paragraphs shall mean the IBM XIV Storage System Software components.

Disabling device: The Program may include a disabling device that will prevent certain features from being used. You will not tamper with such disabling device or otherwise change the Program.

Multiple component versions: The media for the Program may include multiple versions of the same Program component, such as versions designed for different operating systems and versions translated into different languages. Each Proof of Entitlement for the Program authorizes You to use a single version of a Program component. You are not authorized to use multiple versions of the same Program component under the same Proof of Entitlement, even if multiple versions of a component are included on the media for the Program.

Source code: Some of the components of the Program may be provided in source code form. Notwithstanding anything to the contrary in this Agreement, support is only provided for the unmodified, binary code versions of these components included in the Program packaging, and not for the source code for these components or for any modifications of such components you may create.

Transferability: The Program is nontransferable between IBM XIV Storage Systems and is only to be used on the IBM XIV Storage System Gen3 for which it was purchased. If the system is transferred to a new owner, the program license transfers with the system. However, Software Maintenance does not transfer, and a new maintenance agreement must be purchased by the new owner.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Auto renewal services (Feature number 9000) are not available in all countries. For ordering, contact Your IBM representative.

Software Subscription and Support applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

IBM Operational Support Services - SupportLine

No

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Yes. When ordering through the program number process, a 15% education allowance applies to qualified education institution customers.

Education Software Allowance Program applies when ordering through the program number process.

ESAP available

Yes, to qualified customers.



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Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, please refer to IBM Electronic Service Agent

http://www-01.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

For all local charges, contact your IBM Representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Announcement countries
Bottom rule

All European, Middle Eastern, and African countries, except Iran, Sudan, and Syria.

Trademarks

Real-time Compression and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, XIV, z/OS, System Storage, Global Technology Services, Passport Advantage, System i and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

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