IBM Tivoli System Automation Application Manager V4.1 delivers a dashboard user interface and new automation policies to load-dynamic environments

IBM Europe, Middle East, and Africa Software Announcement ZP14-0051
February 18, 2014


Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Product positioning Product positioning  Prices Prices
 Program number Program number  Announcement countries Announcement countries


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At a glance
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IBM® Tivoli® System Automation Application Manager V4.1 capabilities:



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Overview
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IBM Tivoli System Automation Application Manager V4.1 manages and automates complex applications across an enterprise. It enables operators to more effectively execute complex tasks such as starting and stopping heterogeneous business applications.

Complex business applications can consist of many components, which can be hosted on different platforms and may be running on different sites. Tivoli System Automation Application Manager integrates these components independent of management software involved. High availability clustering products, such as IBM Tivoli System Automation for z/OS, IBM Tivoli System Automation for Multiplatforms, IBM PowerHA®, Microsoft Failover Cluster, or Veritas (VCS) may provide high availability. IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager can be used for monitoring purposes or other home grown scripts may be involved in controlling the environment. All of these components can be integrated in Tivoli System Automation Application Manager and provide operators and managers a single, consolidated view and control over these business application components, structured by business relevance.

Tivoli System Automation Application Manager helps to automate reoccurring tasks, which ultimately provide a complete solution for disaster recovery. As the user, you can control the applications and the replicated data, which is required by those applications. IBM Tivoli System Automation Applicaiton Manager integrates with Globally Dispersed Parallel Sysplex Distributed Cluster Management (GDPS-DCM), IBM TotalStorage Productivity Center for Replication (TPC-R), and IBM zEnterprise Unified Resource Manager.



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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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Refer to the Availability of national languages section for national language availability.



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Description
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With IBM Tivoli System Automation Application Manager V4.1, an operator can easily get an overview of the availability of business applications at any time. When required, the operator can drill down to the component level of the business applications. IBM Tivoli System Automation Application Manager V4.1 hides the complexity of these different environments from the operator, and empowers everyone to get a quick overview of what is running where without having to know technical details. These applications can be under the control of another high availability clustering product, such as IBM Tivoli System Automation for Multiplatforms, IBM Tivoli System Automation for z/OS, IBM PowerHA (formerly known as HACMP™), Microsoft Failover Cluster, or Veritas Cluster Server (VCS). They can be monitored by IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager or may even run outside of any management software. Tivoli System Automation Application Manager integrates them by using an agentless adapter technology that is included.

The configuration of IBM Tivoli System Automation Application Manager is done through a policy. It defines the dependencies between the application components as well as desired state. If the desired state differs from the current availability state of the application component, Tivoli System Automation Application Manager will react without any operator interaction and either restart or fail over the business application and any required, dependent component within the cluster.

Administrators can make use of a set of sample policies to create high availability solutions. Also, administrators have the freedom to create their own automation policies for all application landscapes they want to keep highly available.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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Tivoli System Automation Application Manager integrates with IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager as well as with Globally Dispersed Parallel Sysplex ( GDPS®) and IBM zEnterprise.



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Availability of national languages
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IBM Tivoli System Automation Manager V4.1 is enabled to support all language environments and is translated into the following languages:

German
Italian
French
Spanish
Brazilian Portuguese
Japanese
Korean
Simplified Chinese
Traditional Chinese


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Program number
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Program                Program
number         VRM     name
 
5724-S92       4.1     IBM Tivoli System Automation Application
                       Manager


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Publications
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No physical publications are shipped with this program. Product documentation is included with the program software and may be printed by the customer or ordered through the IBM Publications Center. The following softcopy publications are included on CD-ROM and are listed below with its form number:

Publication description                               Form number
 
IBM Tivoli System Automation Application Manager      SC34-2701-00
Administrator's and User's Guide
 
IBM Tivoli System Automation Application Manager      SC34-2702-00
Installation and Configuration Guide
 
IBM Tivoli System Automation Application Manager      SC34-2703-00
Reference
 
IBM Tivoli System Automation Application Manager      GI11-9711-00
Quick Start Guide

In addition, on March 13, 2014, all of these publications can be found at

http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/index.jsp?topic=/com.ibm.saam.do c_4.1/welcome.html

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

IBM Tivoli System Automation Application Manager V4.1 installable components

End-to-End Automation Manager

This is the main component making automation decisions. This component includes the operations console. It has to be installed on a system having communication access to the adapter components.

Supported platforms and hardware requirements:

Minimum:

Disk space:

Memory:

Recommended hardware requirements:

Disk space:

Memory:

Remote Agentless Adapter

This component can be installed on another system to allow you to manage any remote application, if that system allows access via the Secure Shell (SSH) protocol. In addition, you can use this adapter to include IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager monitored resources in the automation scope of Tivoli System Automation Appliation Manager.

The Remote Agentless Adapter works similar to the Agentless Adapter, which comes installed on the same system as the End-to-End Automation Manager but is used for horizontal scaling purposes.

Supported platforms and hardware requirements

Secure communications with targets, using SSH protocol (SSH version 2), requires the use of:

Microsoft Failover Cluster Adapter

This adapter must be installed on any system participating in a Microsoft Failover Cluster in order to manage the cluster and its resources with Tivoli System Automation Application Manager.

Supported operating systems:

Virtualization

Software requirements

IBM Tivoli System Automation Application Manager V4.1 installable components

Supported operating systems:

Note: Linux can be hosted on virtual systems.

End-to-End Automation Manager

Remote Agentless Adapter

Microsoft Cluster Server Adapter

HACMP Adapter

VCS Adapter

IBM Tivoli System Automation Application Manager V4.1 supports the following operating systems:

Operating                   IBM         IBM            IBM
system                      System x    Power Systems™ System z
 
AIX V6.1                                X
 
AIX V7.1                                X
 
Operating                   IBM         IBM            IBM
system                      System x    Power Systems  System z
 
SUSE Linux                  X                          X
Enterprise
Server 10
(64 bit)
 
SUSE Linux                  X                           X
Enterprise
Server 11
(64 bit)
 
Operating                   IBM         IBM            IBM
system                      System x    Power Systems  System z
 
Red Hat                     X                          X
Enterprise
Linux 5
(64 bit)
 
Red Hat                     X                          X
Enterprise
Linux 6
(32 bit)

All of the above platforms are also supported when running under VMWare.

Note: Check IBM software product compatibility reports by following this link

http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

For additional information, refer to the license information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Planning information

Packaging

IBM Tivoli System Automation Application Manager V4.1, is distributed with:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

IBM Tivoli System Automation Application Manager V4.1, is distributed with:

International Program License Agreement (Z125-3301)
DVD or CD-ROM

Security, auditability, and control

IBM Tivoli System Automation Application Manager V4.1, uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Global Technology Services®

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.



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Licensing metric definitions and pricing examples
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IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product ( IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage® Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Note: Some programs may be licensed on a managed basis only . In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product and licensing websites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

Distributed pricing examples (processor and processor Value Unit based)

The following examples are provided to illustrate your licensing requirements.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Processor Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Processor Value Unit entitlements required per processor, refer to the Processor Value Unit conversion table on the Passport Advantage website

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

The customer's overall environment includes:

In order to manage its applicable environment, the customer will require Value Unit entitlements associated with the following number of processors:

Pricing example

The following customer network (referred to as the core environment) applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall core environment includes:

Distributed servers

In order to manage its applicable environment, the customer will require Value Unit entitlements associated with the following number of processors.

IBM Tivoli System Automation Application Manager V4.1

                                     Quantity in
                                     customer        Processors to
Systems managed                      environment     be licensed
 
Uniprocessor                         20               20
2-way                                65              130
4-way                                12               48
8-way                                 1                8
12-way (2 logical partitions)         1               12
14-way                                1               14
16-way (2 physical partitions,        1                8
 one of which is managed by IBM
 Tivoli applications)
24-way                                1               24
z800 server with 2 uniprocessor       1                2
 IFLs (requires Linux on System z
 availability)
 
Total processors to be licensed                      266

Notes:



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Top rule
Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
 
Product group: Tivoli OnDemand
Product Identifier Description 5724-S92
Product category: Tivoli System Automation Manager

For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit

http://www.ibm.com/software/support/pa.html

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance Sub ID numbers, and description for IBM Tivoli System Automation Application Manager V4.1

Chargeable components CC004969 and CC005462
 
Sub ID                   Sub ID description
 
TSAAMSB01                Tivoli Systems Automation App Mgr PVU
TSAAMSB02                Tiv Sys Auto App Mgr System z PVU
TSAAMSB03                Tiv Sys Auto Ap Mgr for zOS Adp PVU
TSAAMSB04                Tiv Sys AA Mgr for zOS Adp Sysz PVU
 
Media packs
description                                          Part number
 
IBM Tivoli System Automation Application Manager     BJ15BML
V4.1 Media Pack

Current licensees

Current licensees of IBM Tivoli System Automation Application Manager can order the new version by placing a order in Passport Advantage for the new media pack part number.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity. These part numbers have been previously announced.

 
IBM Tivoli System Automation Application
Manager license part number description           Part number
 
Processors:
Tivoli Sys Automation App Processor Value Unit    D03K3LL
LIC+SW S&S 12 Months
 
Tivoli Sys Automation App Processor Value Unit    E04JWLL
ANNUAL SW S&S RNWL
 
Tivoli Sys Automation App Processor Value Unit    D03K4LL
SW S&S REINSTATE 12 MO
 
IBM Tivoli System Application Mgr  Proc Day       D03TRLL
OOCoD Temp Use Chrg
 
Tivoli Sys Autom App Sys Z Processor Value Unit   D03K5LL
LIC+SW S&S 12 MO
 
Tivoli Sys Autom App Sys Z Processor Value Unit   E04JXLL
ANNUAL SW S&S RNWL
 
Tivoli Sys Autom App Sys Z Processor Value Unit   D03K6LL
SW S&S REINSTATE 12 MO
 
Tivoli Sys Autom App Mgr for zOS Adp Proc Val     D03KFLL
Unit LIC+SW S&S 12 MO
 
Tivoli Sys Autom App Mgr for zOS Adp Proc Val     E04JZLL
Unit ANNUAL SW S&S RNWL
 
Tivoli Sys Autom App Mgr for zOS Adp Proc Val     D03KGLL
Unit SW S&S REINSTATE 12 MO
 
Tiv Sys Autom App Mgr for zOS Adp SysZ            D03KDLL
PVU LIC+SW S&S 12 MO
 
Tiv Sys Autom App Mgr for zOS Adp SysZ            E04JYLL
PVU ANNUAL SW S&S RNWL
 
Tiv Sys Autom App Mgr for zOS Adp SysZ            D03KELL
PVU SW S&S REINSTATE 12 MO 

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

 
IBM Tivoli System Automation Application Manager
V4.1 media pack descriptions                            Part number
 
IBM Tivoli System Automation Application Manager        BJ15BML
V4.1 MP ML Media Pack

IBM Tivoli System Automation Application Manager V4.1 is available, via web download, from Passport Advantage.

For information about Value-Based Pricing and Software Maintenance options, contact your IBM representative.



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Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-TKAI-92FGSR.

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Education allowance does not apply.

Education software allowance does not apply.

Special education prices are available for qualified customers through Passport Advantage.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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For all local charges, contact your IBM representative.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller/emea/channelannounc ement

Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.



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Announcement countries
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All European, Middle Eastern, and African countries except Iran, Sudan, Syria, and Libya.

Trademarks

HACMP, Jazz, Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, z/OS, Parallel Sysplex, zEnterprise, PowerHA, GDPS, System x, Power, System z, AIX, DB2, Global Technology Services, Passport Advantage, Express and System i are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/